--- title: "Page 14 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 14 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/?page=14" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (829) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 14 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 326-350 of 829 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Camille B. Solution Specialist Used the software for: 1-3 years ### "Great product for growing companies!" November 3, 2021 5.0 Great experience overall, from customer service, to daily use in the portal, 10/10. Pros It is extremely easy to navigate for all ranges of users. Cons I don't have a feature I dislike from my use perspective. Primarily everything that I use in Zenefits is extremely easy without a ton of clutter. Review Source EF Erin F. Legal Assistant Used the software for: 1-3 years ### "We use this software for the majority of our employment and payroll processes" June 26, 2018 5.0 Pros Extremely easy to use. When using the payroll system the software emails the employee reminders for submitting time sheets before payroll is approved. The software stores all of our personal information securely. It also allows access to some information about the company or employees in regards to department breakdowns and heads of departments. There is an app so it makes it easier for people to use the software. Cons I have not really had any issues with this software and I think if there was a problem it would be really easy to get help with all the ways they offer support Review Source Manager of Field Clinical Engineering ### "Implementation and Customer Service Nightmare." December 15, 2014 1.0 Product is good. However, Implementation and Service was a nightmare. Never able to get in-touch with our representative. Enrollment deadlines were messed up. Directly due to the Zenefits fiasco our start date was incorrect with our provider resulting in several thousand dollars of fees for service we were not enrolled in. Then resulting in a loss of coverage. You get the same rates going with any benefits broker. I would advise going elsewhere. And give Zenefits a few years to grow out of their infancy. Pros The platform is nice and helpful for on-boarding new employees. Cons The company appears over-loaded with work and always behind on timelines. Near impossible to get in-touch or feedback from any representative we worked with. Considerable loss of money due to them getting our start date wrong. Review Source Director Of Operations Used the software for: Less than 1 year ### "Flexible and simple platform" November 2, 2018 5.0 Pros After researching different HR/Payroll systems we chose Zenefits because it brought many things into one management hub, simplifying labor on our end, without locking things down too much. While other providers restrict options more (particularly the benefits aspects are more all or nothing), Zenefits has a more a la carte model. For sure, it would be simplest to manage all things through the platform, but sometimes the timing is not great to make major changes or there are other circumstances that make it beneficial to not do so (for example, we had no interest in changing our major medical offering). Cons Pretty significant setup fees. The way Zenefits withdraws wages and then payroll taxes doesn't cleanly align with bookkeeping. It requires a bit more manual work to separate out than i would like. Overall though, there's a lot to like. Review Source ES Elizabeth S. manager Used the software for: 3-5 years ### "great payroll and benefits software" October 3, 2018 4.0 great, i enjoy using it and love it! Pros i used this at my last company i was with, and i enjoyed using this software. I wanted to bring it to my new company but as of right now, management is in the process of checking it out and seeing if its fit their needs. super easy to use, and it keep track of a bunch of data. simple to use, and there so much benefits of this app. Cons there a little bit of lag, bugs and errors but that normal. Review Source Director of Business Development Used the software for: Less than 1 year ### "The Very Best HR, Payroll and Benefits Platform Out There!" September 6, 2019 5.0 We've been able to streamline all of our HR needs in one solid platform to facilitate growth here. Pros This is the strongest platform we've used over the last year. We switched from Gusto and never looked back! Without fail this platform has served the growth of our agency so much and offers independent employee portals, paystubs on demand, even connecting to platforms for 401k! Cons The UI needs a lot of work vs. the competition, often it's hard to navigate and find things in so many submenus you'll get lost easily. Review Source Windy P. Owner Used the software for: 1-3 years ### "I really love Zenefits!" May 23, 2018 5.0 Pros My other job used Zenefits for the payroll, time tracker and other stuff. I love love love their service. They even have like a debit card that we can use to maintain our transportation deduction. I totally recommend any office to use Zenefits Cons Nothing in particular. I am actually super satisfied with Zenefits. No complaint from me. Again, this is one great product! Review Source HR Coordinator Used the software for: Less than 1 year ### "Great product, not so great customer service" March 16, 2018 3.0 Pros \-Clean and very user-friendly interface. -Easy to navigate the site. -BI Reports were very easy to run. -Used to be free before they started charging a monthly rate...the price was right! Cons \-My boss and I had many issues with customer service while we had Zenefits. We were given inaccurate information on multiple occasions, which further complicated issues and caused great stress to us and our employees. The reason we left Zenefits was because of their poor customer service. Otherwise, they have a great product. Review Source HR Manager Used the software for: 3-5 years ### "Makes HR easier on a one HR Manager company" January 18, 2019 4.0 Customer support has greatly improved in the last two years as it seems they have found their niche in being an HR platform and not a benefits engine. They have a great culture and it shows in their product, which is inspiring Pros Interface is simple to navigate and find what you are looking for. Cons Reporting features could be improved- it is something I see Zenefits working on, but I still end up having to massage the reports in excel to get what I need. Review Source Conrad F. Full Stack Engineer Used the software for: 1-3 years ### "Zenefits - Saving me so much time" August 22, 2018 5.0 I own an LLC as an SCorp and have no office admin, I cannot understate how much time Zillow saves me with payroll and all of the required tax filings throughout the year to keep me tax compliant. Pros I like how easy it is to get setup with payroll for each employee. Also how easy it is to do pay runs and one off payments like distributions. I haven't even scratched the surface with what it offers as I handle my 401k and health/medical benefits elsewhere. It boggles my mind how satisfied I am with Zenefits but haven't even used all of its features. Cons I seriously cannot think of a single thing I dislike about this software. If you have payroll in a small business I think the price would be worth it no matter what. Review Source HR Director Used the software for: 1-3 years ### "Zenefits -- the simple, functional HRIS" September 6, 2017 4.0 Pros We utilized this solution at a Series B funded startup at the time and the major influence for selecting Zenefits was due to price point and customization. You are able to keep clean employee files, documents, and have new hires e-sign their paperwork. Cons Sometimes the system was very clunky, we were not able to do certain things and some users would have different views, although the same permissions. Support was very poor here. Although we used this system during 2015 when there was a lot of internal turmoil at Zenefits. Overall we made it work! Review Source CEO Used the software for: Less than 1 year ### "Mediocre solution with sub-par support" December 25, 2019 2.0 Waste of time and money. Pros It's a SaaS solution, with the basic option to process payroll Cons Anything that is not a basic payroll is hard to do, requires assistance from support or takes weeks. The support is not good. It is hard to reach and even trivial issues take multiple touches to solve. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Review Source Jillian C. assistant manager Used the software for: Less than 1 year ### "love this " September 11, 2020 5.0 really good and well worth it I would recommend to friends Pros very user friendly has great features i use it daily and its easy to clock in and out and has all my important info stored Cons its hard to find pay stubs when I need them you can only get them online on a pc and you can't take a screen shot Review Source Chief of Staff to the CEO Used the software for: 1-3 years ### "Clunky, bad tool for small organizations" July 30, 2019 3.0 Hiring data management and HR platform Pros Allows clear org chart team building, PTO mgmt, and salary information aggregation. Cons Difficult to do data pulls, does not have good API connections, frustrates HR personnel, hard to find certain dates, very hard to change administrators and access privileges, unhelpful support team. Review Source Zenefits can change the game! Used the software for: 3-5 years ### "Great Product, move out of the way other company" December 19, 2018 5.0 LOVE ZENEFITS! Pros The program keeps evolving into a better and better product. They have already blasted past all expectations. There is no one in the range of Zenefits that for the price can add the start up tech. The on boarding and work flow and data space is amazing. Cons Since they are always trying and adding new items, they are not perfect but never put us at a hardship just need a tweaking. Review Source HR Director Used the software for: Less than 1 year ### "Run far, far away!" April 27, 2016 1.5 Pros The UI of the product is the best I have seen. It's user friendly in that regard and easy to navigate for employees. As a vendor, my Account Manager and her supervisor seem intelligent, efficient and doing the best they can with an inferior product. Cons They have not gotten a correct health benefits payroll deduction since November - it's April. They send you to multiple payroll specialists who you have to re-educate on the problem. I have encountered the same issue with double-deductions being pushed from Zenefits every single month. I am typically left double-checking that the second payroll of the month has been corrected; 50% of the time it has not. No one knows why our benefits deductions keep screwing up. Every time they think they fix the issue it goes wrong again. Ultimately we had to switch mid-year to a new vendor because they couldn't get anything right. This is only one of the multiple issues I have had on the benefits end of things. There isn't enough time in my day to explain to you how challenging they made open enrollment and health deductions. Review Source Owner Used the software for: 1-3 years ### "Been using them since Beta. There Awesome!" February 16, 2018 5.0 Pros Love the Quickbook interrogation. The on boarding of new employee is stemless and easy for both the employee and employer. Been really happy with their product since Beta :) Cons In the begin almost everything was free and when they move to a non free version, I thought that they are more in the expensive side. Review Source Digital Age M. Director Of Search Marketing Used the software for: 1-3 years ### "Zenefits eliminates the awkward PTO request to your boss!" October 23, 2018 5.0 Great way to document and request PTO and other benefits related information. Pros Simple log in to website. PTO request or other request are very straight forward. You can also see all supported holidays already listed. Cons No documentation as to when submitted. I submitted a PTO request back in August and it was approved months later, but I had no proof when I sent it. Review Source Chief Estimator Used the software for: Less than 1 year ### "Simple and easy" April 6, 2020 5.0 My overall experience has been good, with the exception of the first week issue. Pros There is a lot of information that I can access in my page. I can see the team that works with me and it gives me a great overall picture of the company. Cons When I enter my hours, another box open in the same day, automatically. This caused that in my first week I entered all the hours of the week in the same day. Lack of attention in my part. However, if instead of the box opening automatically, I had to open it manually, this confusion might not happen. Also the overnight selection, I don't particularly like. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) The company decided. Review Source Response from TriNet April 14, 2020 Thank you for your valuable feedback. We appreciate your business. CEO Used the software for: 1-3 years ### "Zenefits does not answer the phone or come through with any updates" May 28, 2021 1.0 worst ever Pros Nothing except the concept of online payroll... Cons No development and no customer service ever Switched from [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) Online ease we thought... Reasons for choosing TriNet HR Plus Thought online would be better Review Source JZ Jessica Z. HR Generalist Used the software for: 3-5 years ### "User-friendly platform" October 26, 2018 5.0 Overall, it has been a good tool. Outside of some customer service issues, I have not had any complaints. Pros This software is visually appealing and very user-friendly. It has many features all in one place. Cons The customer service is not as good as I've experienced with other platforms. You can chat in or call them directly, but the hold times are often very long and the quality of service is hit or miss. Review Source Reports Developer Used the software for: 1-3 years ### "HR simplified" October 3, 2018 5.0 I've had a great experience with it, I can clock in and out as needed - if I make a mistake and forget to clock out etc. I can easily get that resolved. Pros Really enjoy the fact that I can easily report on hours worked and export to excel. It also helps manage contracts, NDAs, benefits, etc. Cons My initial onboarding documents needed updating and this process was rather difficult. Review Source Executive Assistant Used the software for: Less than 1 year ### "Leaves a lot to be desired" March 5, 2019 1.0 When having issues with the emails I contacted customer support several times to no avail. Once of the times I was told my email issue would resolve if I cleared the cookies and cache in my browser. I'm not really sure this guy knew what he was talking about or was on autopilot. Afterward I was told if that didn't work I would have to call their IT people. My sales person has pretty much abandoned me with the issues I've had since our employees not having email was a point I clearly made on several occasions. He no longer responds. Totally unhappy with their services. Pros Once everything is actually set up, it's very attractive. It keeps everything organized exactly how I'd like it to be done. Cons Extremely difficult to set up. Employees are required to have UNIQUE addresses. Some of our employees do not have phones or computers at home, let alone a personal email address. I had to create a catch all email and number "fake" emails to just set up EXISTING employees. Review Source Marissa C. Back Office Used the software for: 3-5 years ### "Zenefits is a 5 star service" September 29, 2021 5.0 Pros Our company has payroll, onboarding, and health benefits all in one place. Cons Zenefits support use to be reached via the help button at the top of the page. Now it is reached through a bot. Review Source Executive Recruiter Used the software for: Less than 1 year ### "Zenefits has a streamlined approach to HCM, making it easy to use and effective. " April 26, 2018 4.0 It is easy to use, streamlined and very forward-focused. They are changing the game in the HCM space. Pros Zenefits allows you to manage time, payroll benefits, compliance, HR and apps all in one easy to use software. Customer service is helpful and available when needed, which is a huge bonus! Cons Pricing can be a bit expensive depending on the number of employees you have. The standard package is very basic, and then there are add-on apps which cost more. Could be a better value. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.