--- title: "Page 18 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 18 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/?page=18" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (829) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 18 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 426-450 of 829 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Victoria R. Financial Controller Used the software for: Less than 1 year ### "Zenefits-It's a one-stop shop" June 6, 2018 5.0 Pros Ease of Use: The platform and the overall software is easy to navigate through. I also love the alert features. I get notified when changes are made to employee's benefits, and so, I never them. Cons The pricing was a bit high. I was expecting a bundling discount by adding additional features they offered, but this wasn't the case. Review Source Software Developer Used the software for: Less than 1 year ### "Was our HR source for our small company" June 4, 2018 4.0 Pros Nice user interface and was easy to user as a non admin. HR was able to upload all the documents and we needed and we can see our pay roll information though here. Can sign NDAs through this software Cons I never ran into many issues as a regular user. Could use for document keeping for companies trying to go paperless as possible. Review Source COO Used the software for: 1-3 years ### "Zenefits is pricey, but a great product" November 19, 2020 5.0 Pros ability to integrate seamlessly; offers many stock integrations Cons it's pricey. not saying it isn't worth it, but it's on the premium side Review Source admin asst Used the software for: 3-5 years ### "Takes companies to the next level!" January 20, 2020 5.0 I will recommend this to all companies i come into contact with who are not yet using a system like this! Pros When our company started using this software instead of snail mailing our employees their new hire paperwork, I was absolutely amazed! Cons Nothing at all, it really can take a "Mom and Pop Shop" type of business to the current times! Absolutely wonderful! Review Source Response from TriNet March 4, 2020 Thank you Shelby, we appreciate your review! Reviewer ### "Great Idea, Mediocre Implementation" February 17, 2015 2.5 Pros The onboarding process for my employees has been very easy. I get great feedback from new employees. I like that they can manage their benefits online themselves and I stay out of the way. The reports and information I can see are generally good, though sometimes lacking detail (like tracking changes). Cons I have had problems in several different areas with setup of new products (adding life insurance and 401K for example). There is frequently something broken about their interface and the response time to fix things or answer questions is a joke. I've had open tickets with them for weeks and weeks that still haven't been resolved. I get lots of "we're working on it" or "we'll check into it" answers. And I've had miscalculations and missed deadlines that have affected my employee's payroll, which is really not okay. And for tracking, hiring, or paying contractors, their software needs serious work. I was told by one of their customer support people that the contractor portal is very poor and that they wouldn't recommend using it at this point. Review Source Gestor Comercial Gestor Comercial Used the software for: Less than 1 year ### "Sim, Bom demais !" September 26, 2022 5.0 Pros Aplicativo de uso muito Bom ! Consigo fazer o que preciso e uso diariamente. Cons Poderia ter menos burocracia. Uso de forma legal mas poderia ter campos não obrigatorios Review Source Logistics & Operations Used the software for: 3-5 years ### "Very streamlined way to onboard and manage employees. Keeps us in compliance. " April 12, 2018 5.0 Streamline employee management. Compliance documents (e-sign) and reminders is super helpful. Pros I like that everything from onboarding, to document management, time management, and benefits management can be managed in one platform. Reduces risk of human error and missing any compliance documents. Cons So many fees for adding features - To get the full suite of features, it would cost a lot per user. For a company with a tight budget, I have to pick and choose my features (which I guess is a good and bad thing because I wish I could have them all but can't because of the cost) Review Source Purchasing Used the software for: 3-5 years ### "review" November 1, 2022 5.0 It makes it so much easier to manage and keep track of employee benefits and healthcare enrollment. Pros It goes into super great detail while being easy to understand and manage employee benefits. It is great for managing enrollment and making it clear to employees. Cons We haven't found anything we don't like yet. Review Source Reviewer ### "Veteran customer: Still impressed" June 5, 2015 5.0 We’ve been with Zenefits for over a year now, and our company grown with Zenefits, and it’s continued to be a perfect relationship. As we add more employees, they roll out new features that make it even easier to manage HR. And quality is improving while adding new features at an astonishing rate. Every time I log in there’s something new that makes a big difference in usability. Pros Their support team has really gone to bat for us on several occasions. They never quit, and do everything that they can to get insurance carriers to make exceptions for our employees. I feel like we’re in good hands in an insurance world full of complex pitfalls and admin burdens. Once Zenefits is on case, they’re compassionate, and really go the extra mile to get the job done. Cons They are still a young company, so they lack some features of much more expensive alternatives. We've had a few bumps in the road, but their customer service got things handled promptly. Review Source JC Jessey C. SST Used the software for: Less than 1 year ### "Hr made easy " June 19, 2018 5.0 Pros I love that all my resources are on my dashboard. It's also nice to have a directory of employes to place photos to names. Having an app is also perfect for working on the road Cons I have no complaints with using it! Im looking forward to using Zenefits for clocking in and out, then everything will truly be in once place. Review Source Lisa K. Client Success Advisor Used the software for: 1-3 years ### "Zenefits <3" July 19, 2019 5.0 Pros We have used zenefits for a while now and I have never had any issues. It is very user friendly. Cons I really don't think there is anything that I could say I don't like Review Source KJ P. Founder Used the software for: 1-3 years ### "Good Way to Streamline Onboarding" September 10, 2019 4.0 Overall this has simplified the onboarding and contract signing that happens anytime we work with someone new. Pros I only use this software to manage contractors and onboarding new people to our team. We're not growing like a weed so I use it every few weeks and it just works as advertised. The free plan is great for small businesses like mine. Cons Inflexible. I'd like to customize some of the features but I haven't been able to find a solution that enables me to customize this to my unique workflow. Review Source Controller Used the software for: 1-3 years ### "Don't waste your money" December 30, 2019 1.0 The WORST program I have ever used. Pros It is easy to use from an employee standpoint. Nothing is good at all from the employer standpoint. Cons Support is never available. Takes weeks to get answers. Nothing in the self serve support is located where instructions say. Switched from I was not involved in the decision when it was made and got adopted into it. Unfortunate. Hope to switch as fast as possible. Review Source Response from TriNet March 4, 2020 Sorry to hear your experience was not ideal Michelle. We will use your feedback to assist with training and process improvement. Thank you. Recruiting Manager Used the software for: 1-3 years ### "Zenefits is an easy platform but missing some functionality" September 14, 2016 4.0 Pros Easy to use, pretty intuitive product with a great support team that deals with all the issues that arise with insurance brokers. As a hiring manager, hiring and onboarding is extremely easy and makes it so I don't have to worry about anything except obtaining i-9 documents on day 1. Every tool they have offer is very user friendly. Also, its FREE. Cons Limited relationships as far as insurance brokers go but we were able to find something that worked for our company. Adding new documents/offer letters during the hiring process takes a few days which can slow down the process. Mobile app has very limited functionality. Account Managers can be hard to get a hold of some times and its easy to just go to the Support Team with questions. Review Source HR Manager Used the software for: Less than 1 year ### "Not ready for the big leagues " May 5, 2016 3.0 Pros I like how quickly they implement your suggestions. We would request for certain features that were not yet available to be considered in future development, and within a couple of weeks our ideas were added to the software. I like how they simplified the onboarding process. For the most part their HR records platform works pretty well. Cons The problems I came across were from using the benefit platform. The customer service process needs work. You have no direct contact (broker) to call/email when you have issues. There is a generic email address and phone number and a random rep will respond. You may have multiple conversations going at once with different people. There are also quite a few errors that have been made throughout our time with Zenefits, i.e. benefit plans from the previous year were not re-uploaded during open enrollment, therefore, were unavailable to our employees, enrollment apps were not sent to the carrier on time so employees who thought they had coverage did not, eligibility dates were not correct so benefit enrollments were not completed on time and the ACA reporting was a complete mess. In the end I do not trust Zenefits to get what I need and do as much work possible directly with the carriers. Review Source Sherrie R. Practice Manager Used the software for: 1-3 years ### "I recommend Zenefits at every opportunity." April 17, 2018 5.0 Pros I love how it's clean and simple but also helps put the employees in the passenger seat which helps navigate the process whereas before Zenefits there were constant requests that bogged down the workday. Cons As with all cloud based services it lacks that personal touch of having someone to call when you have a quick question that is unique to our company. Review Source Office Administrator Office Administrator Used the software for: 3-5 years ### "I love Zenefits. They have made everything extremely simple for us!" April 17, 2018 5.0 I get so many benefits from Zenefits. It does all the work for me. I just have to keep it updated with new employees and it does the rest! Pros I like that it is extremely easy to navigate the site. Our employees always comment on how easy it is to use this site. It takes the work load off of me to keep track of everything like I used to have to do. I love Zenefits! They also have really great customer service. Cons There isn't anything that I don't like about Zenefits. It helps me do my job with ease. I like that our employees can manage their own insurance benefits as well. Review Source HR Administrative Assistant Used the software for: 1-3 years ### "Zenefits review" October 6, 2025 3.0 Pros Zenefits has a great layout that make it pleasant on the eyes. There are many functions you can utilize, such as, export start dates or birthdays of all employees. Cons Zenefits does get a little confusing at times. The on boarding process definitely needs to be changed. Review Source Jordan C. Digital Marketing Specialist Used the software for: 1-3 years ### "Great HR resource" January 9, 2019 5.0 Pros I have worked for a few different startup and smb companies. Those that have used zenefits are always easier to track benefits than those that haven't used it. I like the interface, options and usability with zenefits. I have even used it to clock in and out and track time for employees and liked how it works for that too. Cons It doesn't do it all. You will likely need other tools to work with zenefits to achieve all of your HR needs if you are smaller company. Review Source JA Jeanette A. Admin Assistant Used the software for: 1-3 years ### "Love it for a small company" May 3, 2018 5.0 Pros Easy to use and expand as the company grows. It can actually be fun to use sometimes. It helps keep me on track for deadlines for compliances and get information submitted for things like payroll and renewing employee health insurance. Cons I would like more options for employees like commission only employees or being able to send an offer letter when an employee is promoted. Also, more options for permissions like more members being notified when an employee requests off, not just who they report to. Review Source Monique T. Human Resources Generalist Used the software for: 1-3 years ### "I love the simplicity of Zenefits" June 4, 2020 5.0 Pros I love how its user friendly and everyone can use it. My employees can navigate easily. Cons I can't think of anything I like the least. I like it all around. Review Source Dustin P. President Used the software for: Less than 1 year ### "Disappointing and fraught with customer service issues. " December 18, 2018 3.0 Our implementation experience was god awful, We were told that the payroll functionality would do something that it can't, and the overall customer service has been fast in response, but poor in quality. Pros Slick and clean look. Great google suite integration. Loads of interaction (though many can only handle simple processes). Very good hiring process and HR management functionality. Cons Implementation process & limited payroll functionality. Very, very, poor communication between departments - everyone has a different view on similar processes. Review Source Emre Ç. Software Developer Used the software for: Less than 1 year ### "Thanks to Zenefits" September 5, 2022 4.0 Pros It has changed the way we manage the company and largely curtailed complexity. Overall I had a positive experience and I recommend it to all my friends. Cons They need to reconsider the payment agreement. For more customer satisfaction you should change the payment system. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[EPAY Time & Attendance](https://www.capterra.com/p/214718/EPAY-Time-Labor/)[Assignar](https://www.capterra.com/p/143935/Assignar/) Review Source Content Marketing Manager Used the software for: 3-5 years ### "Perfect for Tracking Time Off" October 3, 2018 5.0 Overall I've had a great experience managing my PTO using Zenefits! My company has used it for a few years and it's much better than other software we've used in the past. Pros My company uses Zenefits to track time off. It's easy to ask for time off when I need it. Cons It can be difficult to figure out how much time off I have left during the year. Review Source Accounting Clerk Used the software for: 3-5 years ### "Zenefits keeps good track of PTO accrued and used." June 1, 2020 5.0 Easy of use of the software, easy to request time off, and thorough onboarding for our employees. Pros Zenefits was easy to use when I onboarded with my company and filled out all of the necessary documents before I began working. It is easy to modify my W-4 when needed and any other personal information. Cons I can't think of anything negative about using the software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.