--- title: "Page 2 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (829) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 26-50 of 829 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PeopleOps Manager Used the software for: 3-5 years ### "Zenefits review" October 11, 2021 5.0 Our employees have an easy time navigating the UI and that is our priority. Pros The Zenefits team is always ready to help answer any of my questions and tackle any issues that come up. I always feel supported. The help articles are also a great resource for me and my team. Cons Reporting and integrations could be a little more robust Review Source CEO Used the software for: 3-5 years ### "Awesome Software - Absolutely Awful Support" October 18, 2017 3.0 Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year. Pros For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing. Cons Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support. Review Source CFO Used the software for: Less than 1 year ### "Good and Bad at the Same Time" February 19, 2020 5.0 Please check out what I had to say for cons. If you can live with having no number to call, or at least, not a number that take you to a human who can answer your questions, then the features and software are solid. The pricing is what you would expect based on the features. Pros This SaaS has tons of features and can really help a small business get over those HR hurtles, although it won't replace the most valuable assets that a in-the-flesh HR person brings. Adding their payroll integration was a big win since our company was using a 401(k) admin that required manually keying in EVERYTHING back when we used intuit for payroll. So props for that! Cons OKAY, hear me out. The on-boarding process is unacceptable. I wouldn't be surprised if half of their potential client base ended up BACKING-OUT during on-boarding. I mean, it takes 2-4 weeks, you'll already be looking a bill on your credit card, and to make matters worse, the only staff that have a phone number are SALES PEOPLE! You guessed it, the sales staff CAN NOT help you with your on boarding., PERIOD. Switched from It's kind of funny, but I made the leap almost entirely based on one really poor customer service experience. I was also looking for full on API (sending and receiving) communication beteen PAi and our payroll solution. If you are a PAi customer, Zenefits is good in this regard. Review Source Response from TriNet February 26, 2020 Will, we appreciate your review. Controller Used the software for: 3-5 years ### "Zenefits is a great HR and payroll solution for small businesses" September 30, 2021 5.0 Fantastic - I would select them again. Pros It is easy to use and cost effective. It is a great receptacle for I-9 documentation as well as other hiring documents. W=2's as well. Cons Sometimes reaching customer service can be challenging. Review Source KR Kristi R. Purchasing Coordinator Used the software for: 1-3 years ### "Extremely user- friendly! Best HR platform I've ever used" October 27, 2021 5.0 I have had a really positive experience with Zenefits. This is the first HR platform that I have used that is an app. I am easily able to track my hours, PTO and it is very user-friendly. Even someone who is not great with technology would easily be able to navigate this app with little to no training. Pros I like that it is an all-encompassing app. You don't have to jump from multiple windows to get pertinent information. I also really like how transparent it is to track each employee's time worked. It doesn't leave any guesswork. Cons I don't like how you aren't able to directly download your insurance cards. There is an option on the app so I am unsure if it is a feature that is disabled for the specific company I work for. However, Zenefits does provide all of the contact information for said insurance companies so it simplifies the process in getting those insurance cards sent to you. Review Source MR Meg R. HR Director Used the software for: 3-5 years ### "Comprehensive HR Platform, very well priced" November 19, 2020 5.0 Pros I love their pricing model, allowing me to pay by headcount and only for the features I use. This is great for a smaller or mid size company that is experiencing rapid growth. Great training provided for new hires, and new managers. Excellent reporting (BI) platform that easily allows me to export reports. Time and Attendance and PTO are wonderful. Benefits are GREAT. It has made things so much easier during open enrollment and during new hire onboarding, highly recommend! Cons My only con is that I don't have a dedicated account rep. Reasons for choosing TriNet HR Plus Originally, 4 years ago, I chose it due to its pricing model. Review Source VP Finance/Controller Used the software for: Less than 1 year ### "I am a huge fan of Zenefits. Their software is easy to use and makes HR management easy." May 10, 2018 5.0 Increased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan. Pros Before I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience. Cons While many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well. Review Source Digital Merchandising Manager Used the software for: 1-3 years ### "Easy to Use Overall But Lacking in Healthcare Claim Help" July 17, 2018 3.0 Zenefits makes it easy to manage my time off and commuter benefits but is lacking when it comes to healthcare benefits. I've had a lot of trouble uploading receipts and processing claims for my FSA. I would recommend it for everything except their healthcare management. Pros I love the time off tracker. It's super easy for me to submit time off requests, leave a reason why and the type of time I'm requesting. I can see how many hours I've requested this year and how many I've used. As a manager, it's also very easy for me to look at the requests made from my employees. Cons There is absolutely no help when submitting a healthcare claim. I have an FSA and have to submit receipts sometimes. Once I submitted one that apparently the Zenefits team couldn't open. It was rejected without a reason and all I got was an email saying I needed to submit a receipt (when I already had.) I submitted again not knowing the real issue and was rejected again. I finally had to contact support to figure out the reason why it was rejected. This happened again when I didn't realize I had gotten a credit card receipt instead of an itemized receipt from my doctor. A one sentence message from Zenefits on what was missing would have saved a ton of time and headaches. Review Source Concierge Program Manager Used the software for: 3-5 years ### "Comprehensive HR platform, a great tool for small businesses" February 19, 2019 5.0 Zenefits keeps it simple and offers all the most common HR functionality in one easy place. Mobile and web versions are both great. Pros Dashboard is visually laid out and very simple to use. For employees, Zenefits offers a comprehensive, easy-to-use hub for all the important details. For employers, it is just as easy to use. Every day tasks like pulling insurance information or submitting time off are simple and painless. If you do not know where to find a certain piece of info, the intuitive layout means that a few moments of exploration can easily answer most questions. I appreciate that the layout is no-frills, because it means crucial information and functionality are easy to find and use. Mobile platform is easy to use and offers great functionality, which is an extremely beneficial aspect of the software. Cons I have trouble verifying my email to my account after switching emails from the personal to professional address. Luckily, this doesn't seem to be impacting my profile or making any feature more difficult, so it isn't a big issue. Review Source TE Teressa E. HR/Accounting Manager Used the software for: 3-5 years ### "Makes onboarding and benefits admin super easy!" October 1, 2021 5.0 Saves a ton of time by allowing ee to manage their own elections Pros Onboarding Employee portal benefits admin Cons would like them to add the annual compliance notices to their processes Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) More comprehensive Review Source Aaron D. Tech Specialist Used the software for: 3-5 years ### "Great for the price" October 16, 2025 4.0 It is an easy to use platform and really simple to understand, but would like more under the hood to utilize and consolidate more systems into. Pros I really liked the automated candidate process and hiring process. Email and Phone Support was extremely fast and helpful. The UI is really easy to understand and move around in even for some of our less experienced employees. Cons There just aren't that many features that we would have liked to have. It would have been nice to have more API features to setup more automations. Review Source Matchmaker Used the software for: Less than 1 year ### "Nice employee tree, but that's the only nice thing" May 27, 2025 3.0 Pros It seems easy to use at first glance. I like the employee tree structure; it helped me figure out who was in charge of whom. Cons Difficult to actually figure out where things are located. It feels like an AI bot designed their website thinking they know what humans want or would think. Review Source Pankaj P. Finance Manager Used the software for: 3-5 years ### "Fantastic product for payroll " January 3, 2025 5.0 Extraordinary experience with Trinet. Using this for last 2 to 3 years and client is fully satisfied with this product. Pros Best payroll service provider, report customization, Easy to use, Customer Support easy approachable. Cons It's bit costly then others. And sometimes it takes time in downloading reports. Review Source Stephan B. Digital Marketing Manager Used the software for: Less than 1 year ### "One of the Best HR & Timecard Suites" January 15, 2025 5.0 Very close to being the perfect HR timecard software in my opinion Pros Remote HR and timekeeping with great security clean UI. Cons At least from my user roles, I can't make suggested time clock alterations to be approved, I have to notify my HR manager. Review Source Human Resources Generalist Used the software for: 1-3 years ### "Our HR functions are centralized at Zenefits" September 6, 2023 4.0 Payroll, new hire paperwork, paid time off, and benefits administration are just some of the fundamental HR features managed by Zenefits. We may be a small group, but we're responsible for the same number of procedures as a large company. It's fantastic to have a system in place that keeps everything coordinated without requiring us to constantly monitor, update, calculate, and email each other. Pros If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a superb all-in-one solution. When effectively implemented, Zenefits is all an organization needs to manage its workforce. Cons Customers who have questions for their broker must use the built-in "help" function rather than get in touch with an individual directly. The current state of available learning management technologies and straightforward guidelines leaves much to be desired. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I appreciate not having to wait for uploads when making changes to policy; I can do it immediately. It makes it easier to onboard new workers, delegate responsibilities, and concentrate on the most important projects. Review Source Human Resources Generalist Used the software for: 1-3 years ### "TriNet simplifies employee benefits, money, and policies" October 3, 2023 4.0 Trinet handles the tedious administrative tasks that arise. They're quite competent, and having a single, dedicated agent has simplified our interactions with them. Pros Paychecks, tax documents, insurance information, spending accounts, and corporate policies are all conveniently housed in one location thanks to TriNet. Cons When using my own device, I don't see the need to log in every day, therefore there may be room for improvement in settings like this. I realize this may be a matter of corporate policy, however it has been brought up in previous evaluations. Switched from [HiBob](https://www.capterra.com/p/156106/Hibob/)[greytHR](https://www.capterra.com/p/150850/greytHR/) There are already a ton of applications and systems to learn and use at my company, so it's good to have just one for HR administration. Our accounts are easily accessible, and HR can quickly communicate with us. Review Source Joy W. HR Manager Used the software for: 1-3 years ### "Great for small HR department " January 22, 2024 5.0 My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day. So streamlined and private - for both employee and HR. The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers. It also significantly reduced internal hours spent on HR data entry and overall employee HR management. This was a huge ROI in terms of the money and time we saved. Pros Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info. Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee lifespan - from offer letters, hiring, onboarding, payroll, benefits administration, and termination. Cons Little to no phone support available for user issues. Online live chat and email are main access to customer support. Can be frustrating when you're in a time sensitive pinch. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We wanted an upgrade to our online portal for employees and their overall user experience and access to info. It also really helps streamline workflow and increase efficiency for a small HR department. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) Reasons for choosing TriNet HR Plus Zenefits price was much more affordable than others! Review Source Accounting / HR Director Used the software for: I used a free trial ### "Zenefits Review from HR Point of View" August 3, 2022 5.0 Everyone I have spoken with was companionate and reasonable on all fronts. They took the time to listen to my wants and needs instead of listening to answer. I definitely would refer Zenefits and my sales Rep to friends and family. Pros Zenefits is a one stop shop for most Human Resource needs. That said the payroll/ accounting side was the only struggle that could have had to much room for human error for myself to be able to stick with this system. The system however has many many pros and not very many cons. Everything is very user friendly for all ages to figure out and manage. The staff was always super welcoming and sweet with all the answers to my thousands of questions. Cons The lack of integration with QuickBooks. I do not believe this falls onto Zenefits however, I believe QuickBooks refuses to work with anyone not just Zenefits in particular! Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing TriNet HR Plus I truthfully have not chosen any products yet, I am simply doing all of the extra steps myself. Review Source RD Robert D. HR Manager Used the software for: 3-5 years ### "Excellent HR Platform for Small to Medium Sized Businesses " October 4, 2021 5.0 When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt. If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company. Pros Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance. Cons We have not had any major issues or challenges using this software Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Wanted to find a product that would help us in both the short and long term accomplish the goals of our company to switch to focus on converting to a more digital process. This would help with storage and help cut down the time and cost of related Administrative tasks. Review Source David E. CFO Used the software for: 3-5 years ### "Great Sales Department but not backed up by Service or Software" February 18, 2021 3.0 I love the onboarding and sales process. Every person I talk with at Zenefits is pleasant and understanding. Whoever is in charge of the software development and customer service systems should be fired. In order to get a question answered one has to submit to a complex matrix of categories and subjects. I rarely could find the particular category that I needed. Tax Services are a joke. I just received an email on Feb 16 2021 for a quick question that I had on May 7th of 2020. If you have any need for any changes that require a human, find a different way. Pros Timekeeping is accurate. The time-off request and approval process works great. Like the PTO Calendar. Every task could be performed even if some were clunky. Cons Navigation is not intuitive and few improvements over 2 years. There were bugs when working with state taxes (for WA). Claimed integration with Quickbooks Desktop is flat out lies. Integration with Quickbooks Online is weak at best. DON'T TRUST Zenefits to make changes to your payroll tax filings. Will take 6+ months to get a response. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Wanted a more integrated system. After 2 years of using Zenefits, I've switched back to Intuit Payroll. Feels so good and 1/2 the work. Review Source Shae J. Human Resources Director Used the software for: 3-5 years ### "Seamless low-cost solution for small to mid-sized companies that kills busy work" August 19, 2019 5.0 \-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting. Pros With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden. Cons I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Namely](https://www.capterra.com/p/143606/Namely/) Reasons for choosing TriNet HR Plus Best product year-over-year when I go to market. Best in terms of price point and capabilities. Review Source Shae J. Director of Human Resources Used the software for: 3-5 years ### "Seamless low-cost solution for small to mid-sized companies that kills busy work" February 18, 2019 5.0 \-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting. Pros With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden. Cons I wish the performance management module was baked into the subscription versus an add-on cost. The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer. Review Source Mi-Hyen V. Accounting Manager Used the software for: 3-5 years ### "Zenefits is great!" October 26, 2021 5.0 Working with Zenefits over the last several years has been great and I would recommend it to everyone. Pros The integration process and imputing al employee information is very easy. Cons All aspects of the software are very easy to use. Being able to contact a direct person for issues is slightly lacking. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) The onboarding and payroll where easier and more intuitive for the employees and me. Review Source Operatons Used the software for: Less than 1 year ### "Stay Away - save yourself the headache, it's not worth the hype." January 17, 2020 1.0 I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year \[which is not ideal\] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better. Pros Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused. Cons 1\. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed. 2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help. 3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME! 4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly. 5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so. 6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense. 7. There is more but this will do for now. Switched from We outgrew our previous payroll processor. Reasons for choosing TriNet HR Plus We were guaranteed several things \[in writing\] that they later failed to honor. Review Source Response from TriNet March 4, 2020 Sad to hear your experience was less than ideal Tiersa. We will use your feedback to improve training and the user experience. Rebecca W. Senior Director of Finance & Operations Used the software for: 3-5 years ### "User-friendly, intuitive platform" October 4, 2021 5.0 Pros We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team. Cons Customer service used to be very slow, but they have greatly improved their response time. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP did not have online onboarding, benefits enrollment, etc. LOTS of headaches! We switched after trying them for less than a year - my staff celebrated when they learned we were switching to Zenefits! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.