--- title: "Page 3 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (829) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 51-75 of 829 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mike M. HR Manager Used the software for: 3-5 years ### "Feature-Packed HR Platform" May 28, 2018 4.0 Pros At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription. Cons The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great. Review Source John R. Energy Consultant Used the software for: 3-5 years ### "Great HR program for the price. This program is an HR's dream come true." March 29, 2023 5.0 Absolutely fantastic. It has made viewing paystubs, asking for vacation, reviewing health benefits/options, taxes, and keeping personal information secure! Pros It's amazing to have all of our resources in one place. Payroll, taxes, health benefits, W-2, vacation/time-off, personal information, team/organization chart. It was integrated into our system with little to no effort and it's simple to use. Cons Honestly, there isn't much to not like about Zenefits. One slight annoyance is having to provide a code every time I log in even though I've asked my computer and Zenefits to remember this device and it never does. Review Source BM Barbara M. HR Director Used the software for: 3-5 years ### "Giving credit where credit is due!" November 20, 2020 5.0 Love the ease of use of Zenefits and it's user friendliness. Pros I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our \[SENSITIVE CONTENT HIDDEN\] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback. Cons Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app. Reasons for choosing TriNet HR Plus The decision was made before I joined the company. Review Source Sara B. Human Resources Generalist Used the software for: 3-5 years ### "Zenefits has been a great help in our HR team" March 9, 2023 4.0 Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors. Pros Although the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service. Cons Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) If you never run into any problems and never require help, then this program is great. However, if they make a mistake with your tax and you submit a ticket, I hope it takes a few weeks to get a reply from them because I do not consider this a pressing matter. Review Source HH Heather H. Operations Bookkeeper Used the software for: 3-5 years ### "Zenefits is our HR Department" September 30, 2021 5.0 It helps us streamline and reduce paperwork, while making things accessible across all our stores. Pros We use Zenefits for all of our HR records. It helps us streamline and reduce paperwork, while making things accessible across all our stores. We have over fifty employees and eleven stores, and Zenefits keeps us organized. Our managers have access to their employees, while the employees' sensitive personal information can be limited to only HR personnel. Employees can update their direct deposit information, taxes, address, and we can see it immediately at the home office. Cons It could be a little more customizable- there are some things we don't need. Review Source Tai R. Director of Staff Development Used the software for: 3-5 years ### "Great for onboarding! " October 18, 2021 5.0 Zenefits has been great, both from a user and an admin perspective. Pros Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding. Cons Sometimes the customer support is a bit slow to reply. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) More features. Review Source Project Manager Used the software for: Less than 1 year ### "Gestión optimizada de recursos humanos con Zenefits" April 25, 2023 5.0 Mi experiencia general con Zenefits ha sido positiva. Ha simplificado significativamente mi administración de recursos humanos, permitiéndome concentrarme en hacer crecer mi negocio. Pros Descubrí que Zenefits es una plataforma increíblemente fácil de usar, lo que me facilita administrar las necesidades de recursos humanos de mi empresa. Cons Aunque Zenefits ofrece muchas funciones, he experimentado fallas ocasionales y tiempos de carga lentos. También creo que el precio podría ser más competitivo, especialmente para las pequeñas empresas con presupuestos limitados. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[Spidergap 360 Feedback](https://www.capterra.com/p/131885/Spidergap/)[monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) He probado otras soluciones de software de recursos humanos y encuentro que Zenefits es superior en términos de facilidad de uso e integración de funciones. El enfoque todo en uno para la gestión de recursos humanos, combinado con los servicios de asesoramiento, distingue a Zenefits de sus competidores, lo que lo convierte en una opción ideal para las pequeñas y medianas empresas. Review Source HR Manager Used the software for: 1-3 years ### "Horrifying experience" February 2, 2024 3.0 See above. Additionally, more than once, we had a Zenefits representative tell us that we never should have been signed up, because our organization was larger than their usual client (we had around 250 folks and apparently they were designed to work best with companies of 5-50 people). Pros The only nice think I can think of is that Kayla (who was the only person who ever staffed their Customer Support - or maybe that was just the name everyone used because they were afraid to give their real names) was always kind. Cons Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times for customer support (45 minutes was standard, but occasionally we would hold for 2-3 hours, and I wish I were exaggerating); glitchy systems that were as far from intuitive as possible; and for us, the final straw was the Friday that I received emails from our 250 employees who didn't get paid, because Zenefits had hired a new payroll processor on their end, and that person missed a step that triggered all the Direct Deposits, so I spent an entire day on the phone with various people trying to get it resolved. Review Source Andrea C. Head of People Operations Used the software for: 3-5 years ### "Very easy to set up and great app for employees " June 18, 2022 5.0 Great if you have mostly salaried exempt employees and you rarely need customer service help. Pros Overall very easy to use and set up would use again Cons It takes too long to reach a live person via chat. This used to be a great feature that allowed me to quickly fix issues. Now it takes 2-3 business days to get a response via email. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) The integration with harvest to track hours wasn’t the best. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Namely](https://www.capterra.com/p/143606/Namely/) Reasons for choosing TriNet HR Plus I had used Zenefits before and knew the set up was easy. Review Source Jai B. COO Used the software for: 3-5 years ### "Zenefits is the perfect platform to manage your payroll, benefits, 401k, and HR for small businesses" October 3, 2021 5.0 Pros Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for you? Well, they do, and I love it :) Cons I would love if Zenefits would not only take deductions but have a feature to stop the deduction once the entire amount is collected. Currently I have to turn off the deduction once is met. Switched from We needed more services that QB didn't provide. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Review Source Allen K. Managing Director Used the software for: Less than 1 year ### "Zenefits payroll is very bulky. It is also limited and lacks functionality. " October 30, 2018 3.0 Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that high tech about them and just about every person on the customer service side lacks basic knowledge of its functionality. It is a lot more confusing than Gusto and is nothing more than a series of modules built on Django, Javascript and jQuery with very basic databases that run on cron jobs. I can live with the product that Zenefits has despite all of its shortcomings but the people behind it need much better training. Their fake enthusiasm coupled with little to no knowledge of the platform, hr, or payroll is a huge turn off. Pros Time & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits. PTO: PTO is simple and streamlined. Cons Customer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along. Pay Runs are akward but here is the process: 1. You need to approve your employees timesheets. 2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed. 3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased. 4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely. PTO Policy is there but since its so easy to do, its subject to a lot of abuse. You cannot reimburse an employee in net earnings. The functionality just isn't there. You need to select whether employees clock in through an iPad or their phones. You can't mix and match. The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone. Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules. Review Source Director of Finance and HR Used the software for: 3-5 years ### "Zenefits! I love having everything in one place." October 1, 2021 5.0 Overall, we are very pleased with the software. Pros I love having everything in one place. This saves time and money in so many ways. Cons Lengthy customer service wait times. THis is my only frustration with Zenefits at this point. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Payroll tax issues with Gusto Review Source ALG Asnath. L G. Assistant Projects Manager Used the software for: 1-3 years ### "A Revolutionary and Resourceful Human Resources Platform." May 7, 2024 5.0 It is simple to track employees time and attendance with TriNet Zenefits. Pros It is simple to generate timely and accurate employees payroll with this tool.It is simple to administer and manage employee benefits with TriNet Zenefits.It is a reliable tool for employees onboarding process.It is simple to track, monitor and manage employee work performance with TriNet Zenefits. Cons TriNet Zenefits streamlines and simplify our human resources activities thus I have nothing to complain. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[Personio](https://www.capterra.com/p/158622/Personio/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[Sage HR](https://www.capterra.com/p/128705/SageHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review Source Sandy N. HR Generalist Used the software for: 3-5 years ### "User Friendly and Intuitive " November 22, 2019 5.0 The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature! Pros Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional! Cons The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[SilkOne Cloud Chiropractic EHR](https://www.capterra.com/p/136083/SilkOne-EHR/) Reasons for choosing TriNet HR Plus The cost of Zenefits and the intuitive user interface sold us the most. We felt like we got the most value with the best user experience for our employees. The optional integrations were also a huge plus for us, like our 401(k) provider. Review Source Director of Development, Mic Productions Used the software for: 3-5 years ### "Love hate relationship" November 15, 2018 4.0 Listen, I'd still recommend them. I use the app almost daily, I log on at least a few times a week. It's a necessary tool in our belt and I'd be sad to lose them. Pros Ok, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency. Cons Sometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were. Review Source HR Director Used the software for: 1-3 years ### "Zenefits Review - French Broad Chocolates" April 13, 2017 4.0 It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now. Pros The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration. Cons Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate. Review Source Director Of Operations Used the software for: Less than 1 year ### "We're new but we love it here" September 30, 2021 5.0 We love it. We're excited for the years to come. Pros It's SO incredibly user friendly. We are taking our time to train staff who are not as computer savvy, but even with that, it's very straight forward. Cons The integrations could include zoom. They use the software to communicate throughout the onboarding process so I assumed an integration existed but it doesn't. That's honestly about it. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) QuickBooks Time only manages time. Zenefits manages so much more. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing TriNet HR Plus Zenefits hit all of our needs first. I honestly didn't even get a chance to review Paycom though. Review Source Jeanette C. VP, Operations and Marketing Used the software for: 3-5 years ### "Zenefits is a great tool for HR and employee management" November 19, 2020 5.0 Great! No real issues. Pros The platform is really easy to use for us as well as our employees. It is also easy to customize documents for onboarding, performance review, etc. Cons Notifications when employees make changes to their records needs to be better. We currently are not notified when an employee makes changes to their information, which can be problematic. Review Source Director of People Used the software for: 3-5 years ### "Easy-to-use software takes the pain out of PeopleOps" October 6, 2025 5.0 I was thrilled to join a company that had already implemented Zenefits, because the product is dynamic and nimble, fitting our needs. We have been able to use many features, including benefits enrollment, payroll, reporting, integrations with our systems, onboarding, time and attendance and more. Whenever we've had a question we've been able to find the answer via the trainings provided, or by reaching out to the support team. We've also been impressed with features that Zenefits rolled out related to COVID 19 (like the PPP loan estimator, and Truework for health checks. It would be very painful to not have the tool - highly recommended for small and medium sized businesses. Pros Zenefits is easy to implement and to use. Our team members rarely need any help with the product - it is clear what it can do and how it needs to get done. I appreciate that Zenefits allows us to integrate so many products in one spot (our ATS, learning management and performance management systems all have links back to Zenefits) and that it gets so much done for us. During COVID-19, we've onboarded 100 new employees in a virtual only setting, and much of the ease has been due to how much work Zenefits automates for us. Cons Sometimes configuration of payroll or benefits can feel tricky - however, my experience with it has been better in Zenefits than other platforms. Review Source Katie W. HR Manager Used the software for: 1-3 years ### "Disappointing" February 23, 2021 1.0 The most obvious of Zenefits issues is their inability to manage payroll taxes. We have received too many notices to count regarding unpaid tax liabilities. Zenefits directs us to send these to their support team, which is clearly underwater (and has been the entire time we’ve been with Zenefits). It would generally take several days for someone to respond, only to tell us it was being sent to another team. Once it lands with the tax team, you might as well have sent it straight to the trash folder, as we have outstanding tax issues from 6+ months that have yet to be resolved. We have had multiple calls with our account manager and the tax team in an attempt to work through these issues, and despite many promises that things would improve they never did in the 18 months we were with Zenefits. Aside from the tax issues, their service level is the worst of any company I have worked with. They have a chat feature- using this I never was able to reach someone in under 30 minutes (many times it was hours). It would sometimes take multiple weeks to get to a team that could actually answer and resolve my concerns. Pros Good user interface, ease of use for employees Cons Customer support, payroll and tax issues Review Source MW Max W. Chief Operating Officer Used the software for: 1-3 years ### "Highly recommend Zenefits" November 9, 2021 5.0 Zenefits has been very helpful for our company. With over 100 employees, Zenefits helps reduce confusion with time keeping, insurance benefits and PTO. It eliminates unnecessary conversations with payroll and HR because all information is available in one easy-to-use application. I would recommend Zenefits to anyone on the fence and needing a great HR solution Pros The features that I find most beneficial are the employee onboarding as well as the time keeping features. It provides a transparency to employees that eliminates any confusion on hours worked and PTO that is available or used. Cons I would like the insurance card to be directly downloadable from this app. Review Source Human Resources / Marketing Manager Used the software for: Less than 1 year ### "Extremely Limited in Its Capabilities" August 18, 2016 1.0 If you want a straight out of the box, what you see is what you get HR tool, use Zenefits. They just blew our payroll so bad, we will be finding another payroll service; still waiting on a call back for the money they owe us. We added another company with ONE employee and the payroll was wait listed. When employees run out of PTO there is no vehicle to dock the hours from their paycheck for time off without pay -- you have to do a manual calculation. Our open enrollment is October 1, we haven't even seen a plan yet -- it's August 16. Pros Site is relatively easy to use. Termination process is a breeze. Their staff is very nice and as well versed as they can be on a system that is extremely limited. Cons Payroll is terrible and very limited Time & Attendance does whatever it wants, including logging employees out randomly or never logging them out at all We do not have our insurance options to look over six weeks before open enrollment after requesting them. No vehicle to track time off that isn't paid No way to connect the E-Verify system with the on boarding process. Any changes whatsoever requested a never accommodated (We're working on that) Review Source Operations Director Used the software for: 3-5 years ### " Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find" April 16, 2018 4.0 Pros Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro. It's very easy for me to see who has time off coming up for scheduling. It's nice housing our life insurance information as part of our offerings as well. Cons More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well. Would love to have all my information for my company avail in ZF for employees. Review Source TB Teresa B. Used the software for: 1-3 years ### "Zenefits has been great for our company!" December 15, 2017 5.0 Pros Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation. Cons Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product. Review Source Director of Operations Used the software for: 3-5 years ### "Zenefits has made a huge positive impact on the efficiency and quality of our HR processes." April 16, 2018 5.0 The ability to easily and accurately manage onboarding, offboarding, payroll, benefits. Pros I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful. Cons The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.