--- title: "Page 4 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (829) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 76-100 of 829 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Business Manager Used the software for: 3-5 years ### "All encompassing HR Solution! TRULY - SOLUTION" February 12, 2019 5.0 Saw huge cost savings pulled together many items into a central portal. Love the mobile app for people our spread out to different locations. Pros The most important part is the ease of use for a complete solution. We use Onboarding, Time & Attendance, Payroll, Time Off, Benefits Admin, HSA Admin, Performance Management and the additional resources regarding HR, compliance. ITS ALL IN ONE PLACE! The convenience of having all of our HR-related items in one place for your people is priceless. We are able to run 4 companies from one portal, very effectively. Cons Employee support is generally handled digitally not over the phone. Most of our people prefer phone calls. However, support is very receptive and gets the job done well. Review Source CEO Used the software for: 3-5 years ### "Save yourself time and money!" February 21, 2020 1.0 Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps telling you that they have 300+ messages in their inbox so you should wait. They have so many shady practices that it is hard for me to not call it a scam. Like not updating your employee numbers before they charge you a full year of service. We were charged more that double of what we should have paid and they now won't refund! They promised a 3 week setup period and here we are 7 months later not being able to use their payroll services. Thanks but no thanks. Pros Nothing! It looked good, it was presented good. Cons Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars! Switched from [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Thought bringing all services under one product would be easier, more efficient for us. Alternatives considered [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Reasons for choosing TriNet HR Plus Thought bringing all services under one product would be easier, more efficient for us. Review Source Response from TriNet February 26, 2020 Good afternoon Liz, I am sorry to hear that your experience with Zenefits was less than satisfactory. Although not perfect, we are purposeful. Our goal is to provide each customer an experience we can take pride in. We will use your feedback to create better training, a better user experience, and a better overall product. We wish you well. SF Shannon F. Director, Human Resources Used the software for: 1-3 years ### "Zenefits - WSPA Review" October 7, 2021 5.0 Excellent! Customer service is the only small issue, wait times can be long but typically they offer good resolutions. Pros Ease of use as an administrator and as an employee Cons Reminders are sent and are not easily removed from the home page of my administrator section. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Customer service issues, archaic system with no app. for our employees, and paychex system was not user friendly. Reasons for choosing TriNet HR Plus They really met the needs of our smaller organization and we have an opportunity to expand our offerings if we choose. Review Source DH Donna H. HR Specialist Used the software for: 3-5 years ### "Zenefits us primarily in benefits administration, onboarding e-paperwork, and ACA reporting. " April 17, 2018 3.0 ACA Reporting, benefits administration, and electronic onboarding. Pros The apps are are very organized and "user friendly". Customer support has improved significantly in the past year. It is a pro that there are multiple HR functions electronically administered. It has made many HR functions in my company more efficient which allows us to focus on strategic goals and other areas. Zenefits assist us mostly in ACA reporting, e-paperwork for onboarding, limited compliance assistance, basic data reporting, and PTO administration. It has transition our new hire paperwork to e-files. Speaking from a small company of 65, it is a helpful product to keep data stored, electronic onboarding, PTO, and ACA Reporting. Cons Zenefits charges by certain App usage. For example, administering FSA or HSA via Zenefits will charge a fee per enrollees in addition to the number of employee per month. We are hoping for their Benchmark app from HR Compliance to provide more data that we can use to create customized reports. I believe that the benchmark data can definitely be improved. I would like to learn more about how this product can be used as a company's "Employer Intranet Portal" website or assist the company in "employee performance or management" function. Review Source Sirena C. Managing Director Used the software for: 3-5 years ### "Great value with great service!" October 11, 2021 5.0 We did alot of research a few years back and felt Zenefits had the best solution for our business. We are a small business of under 10 employees and we just did not want to pay the fees as some of the larger payroll companies. Zenefits allowed us to keep our costs at minimum but still was able to address important functions like an employee handbook, setting up salaries and option of increasing due to a raise. They also have great reports and it has been very handy for us. Pros I like that Zenefits has alot of features for what they charge. Other companies charge more. I also like the customer service team at Zenefits - every call I've had, I felt valued as a customer. Cons Honestly do not know because I have not found I needed more than the services it currently offers. I can't expect to get more without paying more. Reasons for choosing TriNet HR Plus Cost vs service Review Source Technical Support Used the software for: Less than 1 year ### "With the introduction of Zenefits!! Get most of your HR Problems Released!!!!" August 22, 2018 4.0 Pros In today’s life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service. Cons This application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs. Review Source Kristen A. Operations Manager Used the software for: Less than 1 year ### "Good for small new business with no HR; less flexible with larger businesses" December 16, 2016 3.0 My company, about ~75 large, enrolled with Zenefits in early 2015. We already had our own payroll, onboarding, and benefits brokers in place; some (onboarding and most benefits) we transitioned to Zenefits. To date, we have been somewhat happy with the system, though it is not as seamless or as flexible as might be liked, especially as a company retrofits their offerings to the Zenefits system (eg, rollover of brokers and benefits plans was quite poorly handled by account managers and 'experts'). We have also had ~8 account managers over less than 2 years, which is frustrating to us as well as indicative of a company in some turmoil; neither they nor Support have necessarily been particularly knowledgeable about some standard HR policy, as well as their internal functioning. That said, for an inexpensive product it does perform much of the HR paperwork, admin, and processing; it also provides helpful reminders and processing regarding ACA regulations, EEOC reports, etc. Pros Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins. Cons Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished). Review Source CEO Used the software for: 3-5 years ### "Great HR for small companies" September 30, 2021 5.0 Pros The price and features are great for a small company. Cons Their FSA management needs some help to be more efficient. Review Source Operations Associate Used the software for: 1-3 years ### "Great for leveling playing field for small orgs" September 30, 2021 4.0 Pros we've been able to automate some key processes - onboarding, benefits administration, 401k administration, etc. That has saved us a lot of time. Cons It is fairly rigid with not much room for customization. Customer service wait times are long. Review Source Managing Director Used the software for: 3-5 years ### "Zenefits for the win!" June 17, 2019 5.0 Pros Beyond the intuitive user experience and great customer service, I have found the outside software/resource integrations to be one of the most valuable things to our business. They have leading and like-minded software relationships that make everyday accounting tasks a breeze (i.e. Zenefits, QuickBooks Online & Guideline 401k all speak to each other and remove the hassle of having to manage each one individually). Cons If I had to pick something for the Zenefits platform to improve, it would be the mobile app experience. It is certainly functional but I would love to harness the power of the desktop experience on mobile. Review Source JB Jenn B. Director of Operations, Admin, & Finance Used the software for: Less than 1 year ### "Helped streamline our nonprofit operations" October 21, 2021 5.0 Great -- on the whole it has created so many efficiencies for me in payroll and HR management and we have easily saved money when I think of all the time saved. Pros I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to handle our payroll. Year end tax documents -- especially for contractors receiving 1099s -- are also much less of a headache now. I've also saved a ton of time on HR operations - in particular new staff onboarding and documentation. It's much simpler for both me and the new staff. Cons Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more time-consuming than I expected. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing TriNet HR Plus They offered a nonprofit discount and I like their sales team Review Source Director of Asset Management Used the software for: 3-5 years ### "What you are looking for even if you don't even know yourself at this time." November 21, 2018 5.0 It has not been perfect from over five years ago, I cannot lie but they have in the last three years brought it to a whole new level and stepped it up beyond time after time. Pros It is the happy balance with an EXTRA kick. It is HR, Payroll, Time and Attendance, Scheduling, Documents, onboarding and so much more. I don't​ even know how people do it without zenefits, must have been horrific. Cons Waiting for them to write the amazing new technology that is coming. This is a personal issue of patience. There are tons of features always being updated or available like schedule​ which not only is amazing and all in one for ease of use by staff but also free! Review Source Principal and Founder Used the software for: 3-5 years ### "Zenefits has greatly simplified the on-boarding process and saved time using integration partners " April 16, 2018 5.0 Time savings and offering a single source of employee HR data to employees. Pros The hub-spoke concept, with Zenefits as the hub and passing data to payroll, benefits, savings partners to eliminate duplicate data. Time savings and ease of use are best features. Cons Changing partners or not offering enough partners. I am a contract CFO and have 3 of my clients on Zenefits. Having been with Zenefits for awhile, we have had payroll integration partners change, but now 2 out of 3 use Zenefits payroll, and 401k partners change. Every time you break the hub/spoke link it creates manual entry or changing partners to stay in sync. Review Source Kath F. Sr HR Manager Used the software for: 3-5 years ### "Great for small or growing companies" March 4, 2019 4.0 We have used Zenefits for almost five years now, and it's had its ups and downs but it is still a solid solution that is easy to use, offers a multitude of solutions and helps us in areas that we just do not have expertise (like payroll tax). Pros \- If you get insurance through Zenefits, the payroll option is extremely easy. Some integrations offered for 401k. - One Digital is a vast improvement as a Broker for insurance. Easy back and forth. - HRIS interface is easy to use. - Offers many different solutions for HRIS. Cons \- Needs more admin user privileges. Right now, there is just a superadmin and then a few lower level admins and basic users, but superadmins are the only ones that can fully oversee the performance management aspect. - More oversight in performance management software. - In performance management software, currently a 180 review is actually structured as a 90 degree. - Support needs work, but I think they are working on it. When it comes to tax payments and payroll issues, it tends to take the longest to resolve. Review Source VP Finance Used the software for: 1-3 years ### "Low cost, all in one solution " September 30, 2021 5.0 Overall Zenefits allows a small business to grow without headaches that could come with onboarding people at a rapid pace w/ out a HR department Pros Love the user friendly web based platfrom from onboarding, clock managment to payroll! Cons All features are amazing! Customer support could be better though Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing TriNet HR Plus Cost effective and user friendly Review Source Product Support Team Lead Used the software for: 3-5 years ### "Easy to use HR Platform" March 26, 2020 4.0 Overall, I've enjoyed using Zenefits as both an employee and a manager. I enjoy the easy access to documents, overall design, and helpful Support team. Pros I've used Zenefits for almost 4 years now, and I've always enjoyed its ease of use and UI, compared with other HR portals I've used in the past (like ADP). As an employee, it's always easy for me to request time off, view other employees in the organization, view/manage benefits, file HSA claims, and more. When I started my job, I remember how easy the onboarding process was with digital signatures on documents and other important forms. I'm now a manager and enjoy the interface for each of my direct reports. As a visual person, I also enjoy the simple design and color scheme. Reaching out to the Support team is also easy - via email and requesting a call. Support agents have been helpful and friendly. Cons It's a bit vague about who I should contact with issues regarding my account, in the Help portal. I never know if I should I contact my HR Manager or Zenefits support directly? For example, my Zenefits HSA no longer works. I can't find info the Knowledge Base on how to get a replacement card. This will lead me to submit a support ticket, but I wish I could find the answer easier in the app. I also think an account walk-through would be nice for new users. Review Source Response from TriNet March 26, 2020 Lauren, we appreciate your feedback and your business! COO COO Used the software for: 3-5 years ### "Zenefits was the first HRIS system my small company used (100 employee)" January 11, 2018 4.0 Worth taking a look at. Pros User friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs. Cons Zenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies). Review Source HR Director Used the software for: 1-3 years ### "Excellent UX - Lacks on the service provided" September 25, 2018 3.0 Pros The platform itself is incredibly easy to use. The time off feature was extremely valuable and appreciated by employees. Open Enrollment via the platform was easy for the employee and running reports was incredibly efficient. Overall, the platform was well made and well managed. Cons The payroll "integration" was never accurate so we couldn't rely on it. The service that Zenefits provided, from a Customer Service standpoint, was unreliable. We always had issues, whether it be random deletion of employees from our benefits, adding dependents randomly to our benefits, an agent assuring us something was taken care of and finding it was not, being provided incorrect info, taking long periods of time to correct errors, getting different answers from different reps, etc..., we could not rely on their service. We had to duplicate our efforts so frequently that the "automated" service Zenefits provided was irrelevant. Also, while the data migration was provided in a bulk download, we were missing documents and had to reactivate our account multiple times to retrieve missing documents. Nowadays, local insurance brokers are providing robust services with Open Enrollment platforms that integrate with most systems - Zenefits and the headache of their customer service doesn't provide value any longer. Review Source CEO/President Used the software for: 3-5 years ### "Non-existent Customer Service" March 8, 2021 3.0 I signed up with Zenefits to help us streamline some of our HR/OnBoarding processes, but it ended up being a mistake. Thank God that there are many competitors out there that can do a better job. I'd rather pay more. Pros I really liked the platform when we first signed up with them in 2017 where they really cared about their customer service. Today, one word to describe their customer service is "DISAPPOINTING." Cons We are 2021 and Zenefits as practically No Customer Service. However, the billing department is still working. There is no way to make payment changes to your own account settings because they don't offer it as an option. Who does that? Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing TriNet HR Plus At the time, the company's customer service was decent. Review Source BK Byung K. CFO Used the software for: 3-5 years ### "One Stop HR Solution" October 4, 2021 5.0 Migrated from old ways of "calling in" payroll to online platform such as Zenefits saved limited man hours and resources for a small company. Pros Zenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper. Cons They used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing TriNet HR Plus Cost and ease of use Review Source COO Used the software for: 3-5 years ### "Zenefits is a benefit to have" February 21, 2022 5.0 saves my time with taxes, as it allows me to focus on my job more. Pros I like Zenefits' ease of use as it is user-intuitive and modern. Cons No cons to share here - other than that they could improve on live chat availability Reasons for choosing TriNet HR Plus ADP seemed old. Review Source Oliver S. Director of Sales & Marketing Used the software for: 1-3 years ### "Zenefits is a all in one HR & Payroll & Benefits Solution" October 14, 2021 5.0 We're saving time and staying in compliance. Pros Setup is a breeze and using it saves us a ton of time and always keeps us in compliance. Cons I honestly don't dislike anything about Zenefits. Review Source SG Suresh G. HR Manager Used the software for: 1-3 years ### "Best Features For the HR Team " January 29, 2024 5.0 Pros First, I like the many HR and on boarding features It works well as a performance management system It is helpful as a benefits administration solution With features such as attendance tracking, we have had no issues. Cons Well, TriNet Zenefits has quite performed and no regrets. Review Source HR Used the software for: 3-5 years ### "Just okay" March 11, 2020 3.0 Zenefits is nice because it can be used anywhere by pretty much anyone, it is has an easy mobile app and a simple dashboard. However, Zenefits fails at being open to feedback and actually caring about the customer who literally spend thousands of dollars to use their service. Pros It is nice that everything is in one location and Zenefits is fairly easy to navigate. Cons \-The new time/attendance is an absolute nightmare, it is glitchy and slow. -Customer Service is pretty bad, long wait times and minimal solutions, we have had a tax issue (created by Zenefits) for the last 2 years that they have still not resolved. -Club Zen is where I was advised to provide feedback, which was pretty uneventful. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Review Source Response from TriNet March 17, 2020 Thank you for your feedback Casey. Our goal is to provide a quality experience we are proud of. We will use your feedback to improve product, training, and UX. Shawn B. IT Architect Used the software for: 3-5 years ### "HR & Benefits Administration for the Small Business" May 11, 2022 5.0 Pros Amazing User Friendly Interface. Benefits Administration is very easy. Time Off Management is great. Low Cost for setup, which is always great for a Small Business. Cons Phone Call response time has been a little less than exciting, but they do get back to you. Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing TriNet HR Plus User Interface was very intuitive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.