# Page 4 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133019/Zenefits/reviews --- TriNet HR Plus 4.2 (823) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 4 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 76-100 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KA Kristen A. Operations Manager Management Consulting Used the software for: Less than 6 months ### "Good for small new business with no HR; less flexible with larger businesses" December 14, 2016 3.0 My company, about ~75 large, enrolled with Zenefits in early 2015. We already had our own payroll, onboarding, and benefits brokers in place; some (onboarding and most benefits) we transitioned to Zenefits. To date, we have been somewhat happy with the system, though it is not as seamless or as flexible as might be liked, especially as a company retrofits their offerings to the Zenefits system (eg, rollover of brokers and benefits plans was quite poorly handled by account managers and 'experts'). We have also had ~8 account managers over less than 2 years, which is frustrating to us as well as indicative of a company in some turmoil; neither they nor Support have necessarily been particularly knowledgeable about some standard HR policy, as well as their internal functioning. That said, for an inexpensive product it does perform much of the HR paperwork, admin, and processing; it also provides helpful reminders and processing regarding ACA regulations, EEOC reports, etc. Pros Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins. Cons Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished). Review Source TE Teressa E. HR/Accounting Manager Real Estate Used the software for: 2+ years ### "Makes onboarding and benefits admin super easy!" September 29, 2021 5.0 Saves a ton of time by allowing ee to manage their own elections Pros Onboarding Employee portal benefits admin Cons would like them to add the annual compliance notices to their processes Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) More comprehensive Review Source VR Verified Reviewer Operations Associate Non-Profit Organization Management Used the software for: 1-2 years ### "Great for leveling playing field for small orgs" September 27, 2021 4.0 Pros we've been able to automate some key processes - onboarding, benefits administration, 401k administration, etc. That has saved us a lot of time. Cons It is fairly rigid with not much room for customization. Customer service wait times are long. Review Source Mike F. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Zenefits for the win!" June 14, 2019 5.0 Pros Beyond the intuitive user experience and great customer service, I have found the outside software/resource integrations to be one of the most valuable things to our business. They have leading and like-minded software relationships that make everyday accounting tasks a breeze (i.e. Zenefits, QuickBooks Online & Guideline 401k all speak to each other and remove the hassle of having to manage each one individually). Cons If I had to pick something for the Zenefits platform to improve, it would be the mobile app experience. It is certainly functional but I would love to harness the power of the desktop experience on mobile. Review Source JB Jenn B. Director of Operations, Admin, & Finance Non-Profit Organization Management Used the software for: 6-12 months ### "Helped streamline our nonprofit operations" October 18, 2021 5.0 Great -- on the whole it has created so many efficiencies for me in payroll and HR management and we have easily saved money when I think of all the time saved. Pros I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to handle our payroll. Year end tax documents -- especially for contractors receiving 1099s -- are also much less of a headache now. I've also saved a ton of time on HR operations - in particular new staff onboarding and documentation. It's much simpler for both me and the new staff. Cons Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more time-consuming than I expected. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing TriNet HR Plus They offered a nonprofit discount and I like their sales team Review Source Josh E. Director of Asset Management Design Used the software for: 2+ years ### "What you are looking for even if you don't even know yourself at this time." November 10, 2018 5.0 It has not been perfect from over five years ago, I cannot lie but they have in the last three years brought it to a whole new level and stepped it up beyond time after time. Pros It is the happy balance with an EXTRA kick. It is HR, Payroll, Time and Attendance, Scheduling, Documents, onboarding and so much more. I don't​ even know how people do it without zenefits, must have been horrific. Cons Waiting for them to write the amazing new technology that is coming. This is a personal issue of patience. There are tons of features always being updated or available like schedule​ which not only is amazing and all in one for ease of use by staff but also free! Review Source VR Verified Reviewer Principal and Founder Used the software for: 2+ years ### "Zenefits has greatly simplified the on-boarding process and saved time using integration partners " April 12, 2018 5.0 Time savings and offering a single source of employee HR data to employees. Pros The hub-spoke concept, with Zenefits as the hub and passing data to payroll, benefits, savings partners to eliminate duplicate data. Time savings and ease of use are best features. Cons Changing partners or not offering enough partners. I am a contract CFO and have 3 of my clients on Zenefits. Having been with Zenefits for awhile, we have had payroll integration partners change, but now 2 out of 3 use Zenefits payroll, and 401k partners change. Every time you break the hub/spoke link it creates manual entry or changing partners to stay in sync. Review Source KF Kath F. Sr HR Manager Marketing and Advertising Used the software for: 2+ years ### "Great for small or growing companies" February 26, 2019 4.0 We have used Zenefits for almost five years now, and it's had its ups and downs but it is still a solid solution that is easy to use, offers a multitude of solutions and helps us in areas that we just do not have expertise (like payroll tax). Pros \- If you get insurance through Zenefits, the payroll option is extremely easy. Some integrations offered for 401k. - One Digital is a vast improvement as a Broker for insurance. Easy back and forth. - HRIS interface is easy to use. - Offers many different solutions for HRIS. Cons \- Needs more admin user privileges. Right now, there is just a superadmin and then a few lower level admins and basic users, but superadmins are the only ones that can fully oversee the performance management aspect. - More oversight in performance management software. - In performance management software, currently a 180 review is actually structured as a 90 degree. - Support needs work, but I think they are working on it. When it comes to tax payments and payroll issues, it tends to take the longest to resolve. Review Source RB Richard B. VP Finance Furniture Used the software for: 1-2 years ### "Low cost, all in one solution " September 27, 2021 5.0 Overall Zenefits allows a small business to grow without headaches that could come with onboarding people at a rapid pace w/ out a HR department Pros Love the user friendly web based platfrom from onboarding, clock managment to payroll! Cons All features are amazing! Customer support could be better though Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing TriNet HR Plus Cost effective and user friendly Review Source LG Lauren G. Product Support Team Lead Computer Software Used the software for: 2+ years ### "Easy to use HR Platform" March 25, 2020 4.0 Overall, I've enjoyed using Zenefits as both an employee and a manager. I enjoy the easy access to documents, overall design, and helpful Support team. Pros I've used Zenefits for almost 4 years now, and I've always enjoyed its ease of use and UI, compared with other HR portals I've used in the past (like ADP). As an employee, it's always easy for me to request time off, view other employees in the organization, view/manage benefits, file HSA claims, and more. When I started my job, I remember how easy the onboarding process was with digital signatures on documents and other important forms. I'm now a manager and enjoy the interface for each of my direct reports. As a visual person, I also enjoy the simple design and color scheme. Reaching out to the Support team is also easy - via email and requesting a call. Support agents have been helpful and friendly. Cons It's a bit vague about who I should contact with issues regarding my account, in the Help portal. I never know if I should I contact my HR Manager or Zenefits support directly? For example, my Zenefits HSA no longer works. I can't find info the Knowledge Base on how to get a replacement card. This will lead me to submit a support ticket, but I wish I could find the answer easier in the app. I also think an account walk-through would be nice for new users. Review Source Response from TriNet Group March 26, 2020 Lauren, we appreciate your feedback and your business! RW Robyn W. COO Primary/Secondary Education Used the software for: 2+ years ### "Zenefits was the first HRIS system my small company used (100 employee)" January 10, 2018 4.0 Worth taking a look at. Pros User friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs. Cons Zenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies). Review Source LD Lisa D. HR Director Computer Software Used the software for: 1-2 years ### "Excellent UX - Lacks on the service provided" September 21, 2018 3.0 Pros The platform itself is incredibly easy to use. The time off feature was extremely valuable and appreciated by employees. Open Enrollment via the platform was easy for the employee and running reports was incredibly efficient. Overall, the platform was well made and well managed. Cons The payroll "integration" was never accurate so we couldn't rely on it. The service that Zenefits provided, from a Customer Service standpoint, was unreliable. We always had issues, whether it be random deletion of employees from our benefits, adding dependents randomly to our benefits, an agent assuring us something was taken care of and finding it was not, being provided incorrect info, taking long periods of time to correct errors, getting different answers from different reps, etc..., we could not rely on their service. We had to duplicate our efforts so frequently that the "automated" service Zenefits provided was irrelevant. Also, while the data migration was provided in a bulk download, we were missing documents and had to reactivate our account multiple times to retrieve missing documents. Nowadays, local insurance brokers are providing robust services with Open Enrollment platforms that integrate with most systems - Zenefits and the headache of their customer service doesn't provide value any longer. Review Source SN Stanley N. CEO/President Computer Software Used the software for: 2+ years ### "Non-existent Customer Service" March 5, 2021 3.0 I signed up with Zenefits to help us streamline some of our HR/OnBoarding processes, but it ended up being a mistake. Thank God that there are many competitors out there that can do a better job. I'd rather pay more. Pros I really liked the platform when we first signed up with them in 2017 where they really cared about their customer service. Today, one word to describe their customer service is "DISAPPOINTING." Cons We are 2021 and Zenefits as practically No Customer Service. However, the billing department is still working. There is no way to make payment changes to your own account settings because they don't offer it as an option. Who does that? Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing TriNet HR Plus At the time, the company's customer service was decent. Review Source BK Byung K. CFO Real Estate Used the software for: 2+ years ### "One Stop HR Solution" October 1, 2021 5.0 Migrated from old ways of "calling in" payroll to online platform such as Zenefits saved limited man hours and resources for a small company. Pros Zenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper. Cons They used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing TriNet HR Plus Cost and ease of use Review Source VR Verified Reviewer COO Consumer Services Used the software for: 2+ years ### "Zenefits is a benefit to have" February 17, 2022 5.0 saves my time with taxes, as it allows me to focus on my job more. Pros I like Zenefits' ease of use as it is user-intuitive and modern. Cons No cons to share here - other than that they could improve on live chat availability Reason for choosing TriNet HR Plus ADP seemed old. Review Source OS Oliver S. Director of Sales & Marketing Business Supplies and Equipment Used the software for: 1-2 years ### "Zenefits is a all in one HR & Payroll & Benefits Solution" October 13, 2021 5.0 We're saving time and staying in compliance. Pros Setup is a breeze and using it saves us a ton of time and always keeps us in compliance. Cons I honestly don't dislike anything about Zenefits. Review Source SG Suresh G. HR Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Best Features For the HR Team " January 24, 2024 5.0 Pros First, I like the many HR and on boarding features It works well as a performance management system It is helpful as a benefits administration solution With features such as attendance tracking, we have had no issues. Cons Well, TriNet Zenefits has quite performed and no regrets. Review Source CH Casey H. HR Retail Used the software for: 2+ years ### "Just okay" March 4, 2020 3.0 Zenefits is nice because it can be used anywhere by pretty much anyone, it is has an easy mobile app and a simple dashboard. However, Zenefits fails at being open to feedback and actually caring about the customer who literally spend thousands of dollars to use their service. Pros It is nice that everything is in one location and Zenefits is fairly easy to navigate. Cons \-The new time/attendance is an absolute nightmare, it is glitchy and slow. -Customer Service is pretty bad, long wait times and minimal solutions, we have had a tax issue (created by Zenefits) for the last 2 years that they have still not resolved. -Club Zen is where I was advised to provide feedback, which was pretty uneventful. Review Source Response from TriNet Group March 17, 2020 Thank you for your feedback Casey. Our goal is to provide a quality experience we are proud of. We will use your feedback to improve product, training, and UX. Shawn B. IT Architect Information Technology and Services Used the software for: 2+ years ### "HR & Benefits Administration for the Small Business" May 5, 2022 5.0 Pros Amazing User Friendly Interface. Benefits Administration is very easy. Time Off Management is great. Low Cost for setup, which is always great for a Small Business. Cons Phone Call response time has been a little less than exciting, but they do get back to you. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing TriNet HR Plus User Interface was very intuitive. Review Source HC Heather C. HR Manager Entertainment Used the software for: 2+ years ### "Continuous Trainings! " October 13, 2023 5.0 Pros I love that they always have new training available and are always looking for ways to make their product better. Cons Being able to switch through the different areas needs some work. Review Source MG Michael G. Finance and Administration Manager Used the software for: 2+ years ### "Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user." April 12, 2018 5.0 As mentioned in the review... Pros Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs. Cons The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain. Review Source VR Verified Reviewer HR Director Entertainment Used the software for: 2+ years ### "Zenefits has been invaluable to me as an HR tool. " April 11, 2018 5.0 Pros It's the main HR hub for me. I was able to scrap 90% of my spreadsheets AND paper files once we made the switch. It's easy to use for both admin and employees, and their features are ever-expanding. Cons I'd be hard-pressed to find much that I do not like, but if I had to choose, I would say I'd like to add medical info and time and attendance to employee profiles much like PTO and documents are available from the profiles, rather than having to go to the medical section/time and attendance and select the employee in question. Review Source VR Verified Reviewer Director of Operations Used the software for: 2+ years ### "HRIS system that allows the online storage of compliance documentation and provides best practices." April 16, 2018 5.0 Organization, Information, Compliance. Provides a seamless onboarding experience for new hires. Pros The longer we use the product, the more valuable it becomes (which I'm sure is their strategy). It becomes an invaluable tool to look at an employee's salary history, vacation usage and a valuable tool to the employees as well. Cons When Zenefits decided to exit the insurance broker market and become more focused on HRIS products and add-ons, the customer care dipped for us with their broker partner, leading to a rough few weeks after open-enrollment. Review Source VR Verified Reviewer Chief Technology Officer Used the software for: 2+ years ### "A Must-have for small businesses with employees. Gone are the days of Spreadsheets and file cabinets" April 17, 2018 5.0 As a small business with only a few employees, it REALLY helps with getting our HR stuff together. Pros So first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me. They regularly release new features and improve existing ones. They are also VERY receptive to user feedback and idea suggestions. Cons Ya know, I'm not one to nitpick, but i have run into a few small issues lately. Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll. Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan. Bah. Review Source Ethan W. Account Manager Telecommunications Used the software for: 1-2 years ### "Great HR Software" November 3, 2021 5.0 I loved it. It was the best software for payroll I ever used Pros It was very easy to use and showed me all the correct info I needed. Cons I did not like the amount of emails I was sent regarding every update. 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