--- title: "Page 5 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 5 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/?page=5" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (829) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 5 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 101-125 of 829 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HC Heather C. HR Manager Used the software for: 3-5 years ### "Continuous Trainings! " October 17, 2023 5.0 Pros I love that they always have new training available and are always looking for ways to make their product better. Cons Being able to switch through the different areas needs some work. Review Source MG Michael G. Finance and Administration Manager Used the software for: 3-5 years ### "Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user." April 16, 2018 5.0 As mentioned in the review... Pros Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs. Cons The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain. Review Source HR Director Used the software for: 3-5 years ### "Zenefits has been invaluable to me as an HR tool. " April 13, 2018 5.0 Pros It's the main HR hub for me. I was able to scrap 90% of my spreadsheets AND paper files once we made the switch. It's easy to use for both admin and employees, and their features are ever-expanding. Cons I'd be hard-pressed to find much that I do not like, but if I had to choose, I would say I'd like to add medical info and time and attendance to employee profiles much like PTO and documents are available from the profiles, rather than having to go to the medical section/time and attendance and select the employee in question. Review Source Director of Operations Used the software for: 3-5 years ### "HRIS system that allows the online storage of compliance documentation and provides best practices." April 18, 2018 5.0 Organization, Information, Compliance. Provides a seamless onboarding experience for new hires. Pros The longer we use the product, the more valuable it becomes (which I'm sure is their strategy). It becomes an invaluable tool to look at an employee's salary history, vacation usage and a valuable tool to the employees as well. Cons When Zenefits decided to exit the insurance broker market and become more focused on HRIS products and add-ons, the customer care dipped for us with their broker partner, leading to a rough few weeks after open-enrollment. Review Source Chief Technology Officer Used the software for: 3-5 years ### "A Must-have for small businesses with employees. Gone are the days of Spreadsheets and file cabinets" April 18, 2018 5.0 As a small business with only a few employees, it REALLY helps with getting our HR stuff together. Pros So first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me. They regularly release new features and improve existing ones. They are also VERY receptive to user feedback and idea suggestions. Cons Ya know, I'm not one to nitpick, but i have run into a few small issues lately. Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll. Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan. Bah. Review Source Ethan W. Account Manager Used the software for: 1-3 years ### "Great HR Software" November 11, 2021 5.0 I loved it. It was the best software for payroll I ever used Pros It was very easy to use and showed me all the correct info I needed. Cons I did not like the amount of emails I was sent regarding every update. Review Source Vice President of Human Resources Used the software for: Less than 1 year ### "Cost me so much time!" January 11, 2016 1.0 We used Zenefits for just under 1 year. We had three major problems with them: 1. The open enrollment process was horrible. They never did anything without me prompting them. I asked them to review my renewal package. I asked them to go out for quotes. 6 weeks later, I asked them for the results. Then I had to ask 4 times for them to send me the information for approval so that we could push open enrollment out to my employees. I started the whole process in mid-October for a 1/1 start, and in mid-December I gave up and handed out paper enrollments to my employees. 2. New hire enrollments - Before Zenefits, when I had a new hire who enrolled in our medical and dental, the enrollment would be completed within a few days of them turning in their paper form to me. With Zenefits, it took up to 3 months. This happened with multiple employees, it wasn't an isolated event. 3. The contributions they pushed through to my payroll processor were frequently wrong. They even pushed through changes AFTER I called them and changed my broker on record. I could never trust that they would get the deductions right. Pros Paperless on-boarding. Cons Trust. I couldn't trust any of the deductions that Zenefits pushed through to my payroll. I couldn't trust them to get my new hires enrolled in benefits in a timely fashion. I spent more time babysitting Zenefits and double checking my employee deductions than I did managing it myself. Review Source Michael L. CEO Used the software for: 3-5 years ### "I love not worrying about doing payroll " October 4, 2021 5.0 It solves my payroll tax requirement, which is out of my expertise. Pros It is so easy to login and approve payroll. All taxes are automatically calcualted, both removed from employee pay and the company paid share is submitted to Fed, State and local levels. Cons I have to pay for 5 users/employees minimum, as a small startup under that size. Review Source JB Julie B. Controller Used the software for: 1-3 years ### "Easy and Convenient" May 28, 2020 5.0 Very positive. I have never used an outside service for basic HR functions before, but was pleasantly surprised at how much work Zenefits saves me by letting employees enter their own info. Pros Easy to use - Managers can access/input/share the info they need, employees can fill out their own info which saves HR a lot of work. Customer Service can be contacted easily. Reports/Info can be accessed easily. Reminders are emailed to you if any necessary information is missing. Cons I believe Zenefits does not have the ability to pay third party garnishments directly. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I was not employed here at the time of the switch. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing TriNet HR Plus I was not employed here at the time of the switch. Review Source Lauren R. Assistant Director Of Operations Used the software for: 1-3 years ### "Zenefits" May 8, 2019 5.0 I've been using it for about 18 months now and have had a great experience overall, both with the customer service and with the online community. Pros It's a very customizable service that allows my business to easily onboard new employees, track their required credentials, and keep track of all of the essential pieces of employment paperwork that we require from them. The customs fields feature is especially handy. Cons Pricing for some of the add-on features seems a little high. I would like to utilize the Performance Management feature for my small business that primarily employees part-time staff members, but the increase in monthly cost isn't yet justifiable. Review Source Talent and Employee Engagement Talent and Employee Engagement Used the software for: 1-3 years ### "Good Customer Service, Limited Options unless you opt for upgrades" December 12, 2017 4.0 Pros So far, Zenefits has been great to support the needs of a growing company. The help center is great and customer service is fantastic. Clean, crisp layout and no errors in loading/commands. Very very easy to use for administrators and employees. Cons They limit key features, such as payroll and commuter benefits, and force you to go with their service instead of integrating with other providers. It isn't a huge con but it makes it difficult since they market themselves as lightweight, highly integratable and improves onboarding/ hr management. Just a little cumbersome as these steps in onboarding must be completed separate. Review Source David R. Partnership manager Used the software for: 3-5 years ### "TriNet Zenefits " December 7, 2023 5.0 wonderful, easy to use, transparent, accurate Pros easy to use, I was a former employee of trinet as well and sold this solution. It's a great platform Cons no real cons in my opinion, easy to use and transparent, real time info Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) management made this decision to switch Review Source Patti G. HR Lead Used the software for: 1-3 years ### "HR and Payroll Made Simple" October 1, 2021 5.0 Pros I am the HR Lead for a start up company which means everything is from scratch! Zenefits has helped make our HR and Payroll processes simple and efficient. Cons Customization is limited to some degree for reporting. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing TriNet HR Plus Cost and user friendly Review Source Operations Manager + Executive Assistant Used the software for: 3-5 years ### "Great timesaver" November 27, 2019 5.0 It's been pretty great. The benefits outweigh the annoyances. Pros Zenefits is a great way to save time. Onboarding new staff is smooth, intuitive, and paper-free. We use it to have all staff sign a handbook and collect information for taxes, benefits, and fun. It's been a game changer regarding time off as well. Cons There have been bugs and inconsistencies that have created confusion from time to time, and they're very much still working on the product. Reasons for choosing TriNet HR Plus It was free at the time. :) Review Source Product Manager Used the software for: 3-5 years ### "All-in-one software for managing a large team" September 26, 2018 4.0 Pros I like the myriad ways that it can be used to manage our various teams. We have a mixture of employee types (hourly vs. salaried, part-time vs. full-time, etc), and Zenefits serves our HR needs for all of them Cons I wish that you could create a template for onboarding for certain types of hires. We hire a lot of PT workers, and answer the same questions in the same manner on a daily basis. Having a template would help speed up our onboarding process considerably Review Source Tiffani C. Administrator Used the software for: 3-5 years ### "Zenefits does the job" October 3, 2021 5.0 great experience for 6 years. Pros ease of use, all the different modules, customizable for our needs Cons no ATS, scheduling module is not very well built out Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reasons for choosing TriNet HR Plus price Review Source Encourager, Coach, Mentor Used the software for: 3-5 years ### "Zenefits helps you manage all of your HR Functions in one place" June 22, 2018 5.0 ease of use, tons of resources, great customer service Pros With the exception of applicant tracking, you can manage everything from this system (and they do offer integrations with ATS systems). I love how easy it is to navigate, the additional resources to help make HR life easier and the great and responsive customer service. Cons Formerly, some documents were out of date, but they have done a great job in updating everything. There's really nothing that I don't like. Review Source Director of Bringing in Really Cool People Used the software for: 3-5 years ### "The products advertised sounded very good. Not all live up to their promises." April 12, 2018 4.0 Pros The software is very easy to navigate. Its easy to go from one module to another. Information loaded into system is automatically entered across to other modules. Cons Some of the product modules still have a way to go to catch up to other providers, especially in the Payroll arena. Zenefits Payroll is not able to perform some of the basics that other products have. They are also not set up well to handle multiple companies under a single umbrella. Review Source Brooks B. CEO Used the software for: 3-5 years ### "Incredibly happy users" August 14, 2020 5.0 Overall experience with Zenefits has been very good and we would highly recommend. Pros Zenefits is very to use and the onboarding process is a breeze. Cons Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reasons for choosing TriNet HR Plus Most comprehensive product with good pricing. Confident they would offer add-on product that we would want. Review Source Zack T. CEO Used the software for: 1-3 years ### "Fantastic product inexpensively priced with lots of a la carte add ons" November 18, 2020 5.0 Pros The cost was much cheaper than continuing on with a PEO as we grew. Cons It's just always a little challenging getting to know new software. Switched from [TriNet PEO](https://www.capterra.com/p/192254/TriNet/) Review Source Christina C. People Operations Coordinator Used the software for: 3-5 years ### "Great people management platform!" September 30, 2021 5.0 Pros I love that Zenefits is very user friendly since it's straightforward and easy to use. Cons I would like the Time & Attendance app to be updated. I very much preferred the old version of the app because it was easier to use, whereas the current version is more time consuming for employees to fill out (ie. for some reason it's separated by weeks, it's less intuitive to add notes to each time entry - which is something we ask employees to do). Review Source Executive Used the software for: Less than 1 year ### "21 days and counting for customer support RE: Tax issue" December 9, 2020 5.0 Pros The software is comprehensive and allows us to make one purchase for everything we need. The price is right and fair Cons We had no cons until recently when we submitted a support request to the tax department. Some state taxes went unpaid by Zenefits Payroll. State governments give a very short period of time before they begin levying 10% + interest. (In our case we had 10 days to rectify the issue or send a response). So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt. We followed up 8 business days in, and were met with silence. This will likely be a the reason we change software in 2021. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Zenefits was comprehensive and offered both HR and payroll aspects Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing TriNet HR Plus Zenefits was comprehensive Review Source President & CEO Used the software for: 3-5 years ### "On-Boarding Process Is Outstanding" March 20, 2019 5.0 Pros Once you go through the initial set-up process, the automation is wonderful. The onboarding process from the Offer Letter right through to the I-9 verification on day 1 happens automatically. The system will take care of presenting the new employee with any required documents that need their signature and keep them safely stored. The system collects the employees' data including bank data for automatic payroll deposits. Background checks can also be set-up to occur automatically. Cons We were one of the early subscribers to this software and the system was free to use as long as Zenefits handled the employees' health benefits. There is now a charge to use the system. Even with that, it is well worth is. We use it for onboarding, employee clock in and out and payroll. Review Source Office Manager Used the software for: 3-5 years ### "Efficient Organizational Product" November 20, 2020 4.0 Overall good experience. The organization loves to use it. Pros Ease of use for employees and management. It keeps everyone organized with their work flow. Cons Zenefits used to sync up with our other organizational must have platforms but it no longer does. Review Source Nina D. Project Manager Used the software for: 3-5 years ### "Manage Benefits & Time Off with Zenefits" October 7, 2020 5.0 Overall, having Zenefits is great. It's easy to integrate the time off with your Outlook calendars so everyone knows when people are out and the access to your information is easy when you need it. The mobile app is also super beneficial because if you need something on the go, it's already there and is a similar experience to the website. Pros What I like most about this software is that it's easy to use. Everything is super straightforward and you don't have to hunt a ton for what you need. The time off section is nice because it clearly shows you how you're using your time, including your work from home and sick time. Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which makes it a lot easier for when you're searching for the exact thing you need. Cons The only thing I'd really like to see improved is the link out and resources to the medical insurance and benefits. This could be due to how our company's individual insurance is set up, but I do often think there is an opportunity for more resources for the insurance! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.