# Page 5 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133019/Zenefits/reviews --- TriNet HR Plus 4.2 (823) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 5 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 101-125 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cher W. Vice President of Human Resources Machinery Used the software for: 6-12 months ### "Cost me so much time!" January 8, 2016 1.0 We used Zenefits for just under 1 year. We had three major problems with them: 1. The open enrollment process was horrible. They never did anything without me prompting them. I asked them to review my renewal package. I asked them to go out for quotes. 6 weeks later, I asked them for the results. Then I had to ask 4 times for them to send me the information for approval so that we could push open enrollment out to my employees. I started the whole process in mid-October for a 1/1 start, and in mid-December I gave up and handed out paper enrollments to my employees. 2. New hire enrollments - Before Zenefits, when I had a new hire who enrolled in our medical and dental, the enrollment would be completed within a few days of them turning in their paper form to me. With Zenefits, it took up to 3 months. This happened with multiple employees, it wasn't an isolated event. 3. The contributions they pushed through to my payroll processor were frequently wrong. They even pushed through changes AFTER I called them and changed my broker on record. I could never trust that they would get the deductions right. Pros Paperless on-boarding. Cons Trust. I couldn't trust any of the deductions that Zenefits pushed through to my payroll. I couldn't trust them to get my new hires enrolled in benefits in a timely fashion. I spent more time babysitting Zenefits and double checking my employee deductions than I did managing it myself. Review Source ML Michael L. CEO E-Learning Used the software for: 2+ years ### "I love not worrying about doing payroll " September 29, 2021 5.0 It solves my payroll tax requirement, which is out of my expertise. Pros It is so easy to login and approve payroll. All taxes are automatically calcualted, both removed from employee pay and the company paid share is submitted to Fed, State and local levels. Cons I have to pay for 5 users/employees minimum, as a small startup under that size. Review Source SH Sean H. Controller Hospitality Used the software for: 1-2 years ### "Easy and Convenient" May 27, 2020 5.0 Very positive. I have never used an outside service for basic HR functions before, but was pleasantly surprised at how much work Zenefits saves me by letting employees enter their own info. Pros Easy to use - Managers can access/input/share the info they need, employees can fill out their own info which saves HR a lot of work. Customer Service can be contacted easily. Reports/Info can be accessed easily. Reminders are emailed to you if any necessary information is missing. Cons I believe Zenefits does not have the ability to pay third party garnishments directly. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing TriNet HR Plus I was not employed here at the time of the switch. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I was not employed here at the time of the switch. Review Source Lauren R. Assistant Director Of Operations Sports Used the software for: 1-2 years ### "Zenefits" May 7, 2019 5.0 I've been using it for about 18 months now and have had a great experience overall, both with the customer service and with the online community. Pros It's a very customizable service that allows my business to easily onboard new employees, track their required credentials, and keep track of all of the essential pieces of employment paperwork that we require from them. The customs fields feature is especially handy. Cons Pricing for some of the add-on features seems a little high. I would like to utilize the Performance Management feature for my small business that primarily employees part-time staff members, but the increase in monthly cost isn't yet justifiable. Review Source VR Verified Reviewer Talent and Employee Engagement Design Used the software for: 1-2 years ### "Good Customer Service, Limited Options unless you opt for upgrades" December 11, 2017 4.0 Pros So far, Zenefits has been great to support the needs of a growing company. The help center is great and customer service is fantastic. Clean, crisp layout and no errors in loading/commands. Very very easy to use for administrators and employees. Cons They limit key features, such as payroll and commuter benefits, and force you to go with their service instead of integrating with other providers. It isn't a huge con but it makes it difficult since they market themselves as lightweight, highly integratable and improves onboarding/ hr management. Just a little cumbersome as these steps in onboarding must be completed separate. Review Source DR David R. Partnership manager Financial Services Used the software for: 2+ years ### "TriNet Zenefits " December 6, 2023 5.0 wonderful, easy to use, transparent, accurate Pros easy to use, I was a former employee of trinet as well and sold this solution. It's a great platform Cons no real cons in my opinion, easy to use and transparent, real time info Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) management made this decision to switch Review Source PG Patti G. HR Lead Insurance Used the software for: 1-2 years ### "HR and Payroll Made Simple" September 29, 2021 5.0 Pros I am the HR Lead for a start up company which means everything is from scratch! Zenefits has helped make our HR and Payroll processes simple and efficient. Cons Customization is limited to some degree for reporting. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing TriNet HR Plus Cost and user friendly Review Source VR Verified Reviewer Operations Manager + Executive Assistant Environmental Services Used the software for: 2+ years ### "Great timesaver" November 26, 2019 5.0 It's been pretty great. The benefits outweigh the annoyances. Pros Zenefits is a great way to save time. Onboarding new staff is smooth, intuitive, and paper-free. We use it to have all staff sign a handbook and collect information for taxes, benefits, and fun. It's been a game changer regarding time off as well. Cons There have been bugs and inconsistencies that have created confusion from time to time, and they're very much still working on the product. Reason for choosing TriNet HR Plus It was free at the time. :) Review Source VR Verified Reviewer Product Manager Consumer Services Used the software for: 2+ years ### "All-in-one software for managing a large team" September 25, 2018 4.0 Pros I like the myriad ways that it can be used to manage our various teams. We have a mixture of employee types (hourly vs. salaried, part-time vs. full-time, etc), and Zenefits serves our HR needs for all of them Cons I wish that you could create a template for onboarding for certain types of hires. We hire a lot of PT workers, and answer the same questions in the same manner on a daily basis. Having a template would help speed up our onboarding process considerably Review Source TC Tiffani C. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Zenefits does the job" September 29, 2021 5.0 great experience for 6 years. Pros ease of use, all the different modules, customizable for our needs Cons no ATS, scheduling module is not very well built out Alternatives considered [Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing TriNet HR Plus price Review Source VR Verified Reviewer Encourager, Coach, Mentor Used the software for: 2+ years ### "Zenefits helps you manage all of your HR Functions in one place" June 20, 2018 5.0 ease of use, tons of resources, great customer service Pros With the exception of applicant tracking, you can manage everything from this system (and they do offer integrations with ATS systems). I love how easy it is to navigate, the additional resources to help make HR life easier and the great and responsive customer service. Cons Formerly, some documents were out of date, but they have done a great job in updating everything. There's really nothing that I don't like. Review Source Gerald G. Director of Bringing in Really Cool People Real Estate Used the software for: 2+ years ### "The products advertised sounded very good. Not all live up to their promises." April 10, 2018 4.0 Pros The software is very easy to navigate. Its easy to go from one module to another. Information loaded into system is automatically entered across to other modules. Cons Some of the product modules still have a way to go to catch up to other providers, especially in the Payroll arena. Zenefits Payroll is not able to perform some of the basics that other products have. They are also not set up well to handle multiple companies under a single umbrella. Review Source BB Brooks B. CEO Real Estate Used the software for: 2+ years ### "Incredibly happy users" August 11, 2020 5.0 Overall experience with Zenefits has been very good and we would highly recommend. Pros Zenefits is very to use and the onboarding process is a breeze. Cons Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing TriNet HR Plus Most comprehensive product with good pricing. Confident they would offer add-on product that we would want. Review Source Zack T. CEO Law Practice Used the software for: 1-2 years ### "Fantastic product inexpensively priced with lots of a la carte add ons" November 13, 2020 5.0 Pros The cost was much cheaper than continuing on with a PEO as we grew. Cons It's just always a little challenging getting to know new software. Review Source CC Christina C. People Operations Coordinator Education Management Used the software for: 2+ years ### "Great people management platform!" September 27, 2021 5.0 Pros I love that Zenefits is very user friendly since it's straightforward and easy to use. Cons I would like the Time & Attendance app to be updated. I very much preferred the old version of the app because it was easier to use, whereas the current version is more time consuming for employees to fill out (ie. for some reason it's separated by weeks, it's less intuitive to add notes to each time entry - which is something we ask employees to do). Review Source OB Otto B. Executive Real Estate Used the software for: Less than 6 months ### "21 days and counting for customer support RE: Tax issue" December 8, 2020 5.0 Pros The software is comprehensive and allows us to make one purchase for everything we need. The price is right and fair Cons We had no cons until recently when we submitted a support request to the tax department. Some state taxes went unpaid by Zenefits Payroll. State governments give a very short period of time before they begin levying 10% + interest. (In our case we had 10 days to rectify the issue or send a response). So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt. We followed up 8 business days in, and were met with silence. This will likely be a the reason we change software in 2021. Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing TriNet HR Plus Zenefits was comprehensive Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Zenefits was comprehensive and offered both HR and payroll aspects Review Source VR Verified Reviewer President & CEO Entertainment Used the software for: 2+ years ### "On-Boarding Process Is Outstanding" March 14, 2019 5.0 Pros Once you go through the initial set-up process, the automation is wonderful. The onboarding process from the Offer Letter right through to the I-9 verification on day 1 happens automatically. The system will take care of presenting the new employee with any required documents that need their signature and keep them safely stored. The system collects the employees' data including bank data for automatic payroll deposits. Background checks can also be set-up to occur automatically. Cons We were one of the early subscribers to this software and the system was free to use as long as Zenefits handled the employees' health benefits. There is now a charge to use the system. Even with that, it is well worth is. We use it for onboarding, employee clock in and out and payroll. Review Source VR Verified Reviewer Office Manager Retail Used the software for: 2+ years ### "Efficient Organizational Product" November 18, 2020 4.0 Overall good experience. The organization loves to use it. Pros Ease of use for employees and management. It keeps everyone organized with their work flow. Cons Zenefits used to sync up with our other organizational must have platforms but it no longer does. Review Source ND Nina D. Project Manager E-Learning Used the software for: 2+ years ### "Manage Benefits & Time Off with Zenefits" October 6, 2020 5.0 Overall, having Zenefits is great. It's easy to integrate the time off with your Outlook calendars so everyone knows when people are out and the access to your information is easy when you need it. The mobile app is also super beneficial because if you need something on the go, it's already there and is a similar experience to the website. Pros What I like most about this software is that it's easy to use. Everything is super straightforward and you don't have to hunt a ton for what you need. The time off section is nice because it clearly shows you how you're using your time, including your work from home and sick time. Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which makes it a lot easier for when you're searching for the exact thing you need. Cons The only thing I'd really like to see improved is the link out and resources to the medical insurance and benefits. This could be due to how our company's individual insurance is set up, but I do often think there is an opportunity for more resources for the insurance! Review Source VR Verified Reviewer Chief Financial Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent value " October 4, 2021 5.0 Excellent Pros Excellent value for small organizations for HR management Cons lack of dedicated customer service representative Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing TriNet HR Plus Better value Review Source Caleb M. Financial Controller Retail Used the software for: 1-2 years ### "Great for us!" October 14, 2016 4.0 Perfect for a small business wanting to start off their HR compliant and paperless. This software has saved me so much time, and has helped us get to a paperless environment. Zenefits isn't as 'personal' as an in-person agent, so I would say requires whoever is doing HR to be more knowledgeable about the insurance offerings (which they should be anyway IMO). It also requires employees to become a little more knowledgeable as well, rather than being spoon fed information every 6 months about "how insurance works." I would only recommend Zenefits in the instances where it integrates with Payroll. Pros HR is now completely paperless Hiring and terminations are very easy Includes company org. chart Integrates with some payroll providers Compliance is a breeze Reporting is decent Cons Only worth it if it integrates with your payroll provider (worth switching to one that does) Probably not great for very large companies Replaces your existing Broker (I guess this could go in the Pro column) Less hand holding during open enrollment period Review Source BS Billy S. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Win-win-win" May 28, 2020 5.0 Pros Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA, and benefits admin, in one system, we saved time and paid less than what we were paying for all of the other systems combined. The ease of use of the system is really the special sauce though. It ensures the end-user keeps their individual information up-to-date. Cons Customer support could be better. When we first joined we were able to pay for a premium support package but that option is no longer available. Wait times have been long lately. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Review Source VR Verified Reviewer HR Director Used the software for: 6-12 months ### "Zenefits has a lot of potential." April 10, 2018 4.0 Easy payroll services All-in-one benefit admin Pros The user interface is great! We have received great feedback from our employees on the ease of use, especially on requesting time off. Payroll is pretty simple to run as well. Cons The ability to re-hire someone and combine employee history. The lack of customizable reports - it would be nice to just edit or copy and edit some of the existing reports as the custom report section does not have as much functionality as those reports offer. Being able to print pay stubs during payroll processing (i.e. for use with final paychecks) Unless someone is hourly, there is no where to enter hours worked in the profile for those that work under 40 hours but more than 30. Review Source NP Neila P. HR Manager Used the software for: 1-2 years ### "Easy to use, awful customer service" January 24, 2018 3.0 I would not recommend Zenefits to anyone! They have a lot of work to really compete with other platforms that provide real time customer service and you don't have to sit and wait for them to call you. Pros The platform itself is pretty easy to use and the dashboard is nice. The payroll portion is easy to use, but for hourly employees, payroll can not be run until the absolute end of the payroll. Even if you wanted to process payroll a little early, you can't. Cons The customer service is awful. If you send a "help" email, you will NEVER get a response. If you request a call-back, you will get that, but if the agent tells you they will send a confirmation email, don't expect it because it will never come. Their benefits team is super slow at responding to benefits questions. I end up calling the carriers to get my answers. And payroll....if you submit your payroll at the 2:00 PST and they receive it at 2:01 PST, you payday gets pushed one day. I don't understand why they require four days before payroll processing for direct deposits. The customer service team are mostly really awful to speak with; they dismiss you like you are wasting their time. Review Source BC Betsy C. Director of HR Used the software for: 2+ years ### "Zenefits is a great piece of software making tremendous improvements all the time. " April 10, 2018 4.0 Pros The ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform. The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful. I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them. Cons Document storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case. I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'. 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