# Page 7 | TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133019/Zenefits/reviews --- TriNet HR Plus 4.2 (823) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of TriNet HR Plus ## Showing most helpful reviews Showing 151-175 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Support Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use, great for startup companies" November 16, 2020 5.0 Overall, Zenefits is a great product to use in tandem with other HR and employee management softwares. It can't do everything--but the things it does, it does very well. Perfect benefits, payroll, and PTO management for new startups. Pros Zenefits has a super easy to set up and use interface for benefits, payroll, and PTO management. Cons While the product is great, their customer support could use some work. Sometimes even reports of critical issues can be met with delayed responses (may very from organization to organization). Review Source JT Jeremy T. Senior Account Specialist Events Services Used the software for: 2+ years ### "Zenefits!" November 8, 2021 5.0 Very good experience with friendly people. Pros Easy to use and support is easy to get ahold of. Cons I did not experience any cons. All the questions I have had have been answered in a timely and professional manner. Review Source SP Sandy P. Channels-as-a-Service Manager Staffing and Recruiting Used the software for: 2+ years ### "Excellent user interface for the admin and employees alike. " April 10, 2018 5.0 An easy to use interface and a tool that allows our employees to electronically and seamlessly on-board. I enjoy that the tool automatically reminds the end-users to complete tasks and keeps track of everything in one useful tool. I would like to see it become an intranet for employees to access company specific templates, content and tools. Pros What I like most about Zenefits is that it allows our employee on-boarding process to be completely automated and electronic. I love it! Cons The software I like, but being an earlier adopter, there were many growing pains within the company which caused a lot of issues with our open enrollment for two consecutive years. We recently resigned our contract and based on what we need, went with the basic (silver?) plan, which doesn't include Vacation Tracking. We don't need all of the HR support since we're a consulting services company. With that said, I'm disappointed that we weren't grandfathered in to having that tool. Review Source DM Dustin M. Marketing Manager Management Consulting Used the software for: 1-2 years ### "Great concept but poor customer service and execution." November 13, 2017 1.0 Loved the idea of the concept, was basically sold on idea to have a PTO software that we could use for employees to use without a fee.. then once all were onboard, we had to pay per month and now you can't even call for assistance when you have a problem. Pros Has a mobile app that employees can access from virtually anywhere, can see a shared calendar that will display in outlook with employees scheduled off. Cons No customer service phone number, no email addresses for specific reps, customer service must be contacted online thru a job ticket (if an account is locked out, can't even submit ticket for contact and no phone number to call), managers don't have access to the employee review sections (must grant managers admin rights, which then opens the door for past requests to be deleted by an employee.. big problem), system was not set up properly and allows for managers to approve time off when employees did not have the time available.. no pop up that would ask "are you sure?" type thing, can not print an employees PTO time, multiple tabs to even get total time taken/available. Review Source Brad P. Director of Human Resources Used the software for: 1-2 years ### "A great option amidst many!" April 10, 2018 4.0 Saves me time! Pros Zenefits is generally easy to use, simple to navigate, self-explanatory, and comprehensive. Great dashboard, great navigation, and it ultimately helps me get done what I need to in less time. Cons We've had several repeat errors relating to tax on payroll which has been frustrating. Service has been mixed - sometimes it's really awesome, other times it's been terrible. They need to get payroll 100% sorted out to avoid issues with payments. Review Source VR Verified Reviewer Payroll, HR and AP Specialist Computer Software Used the software for: 2+ years ### "Lack of customer service and support but overall very cost efficient HRIS and brokerage. " May 3, 2018 3.0 Pros The ability to create custom fields, as well as US employee onboarding plus benefits enrollment all in one Cons there are so many glitches that await the response of "our engineering team" . Examples include commuter contributions, certain reports in business intelligence and payroll integrations. Review Source Patty E. Contact Center Agent Gambling & Casinos Used the software for: 1-2 years ### "My current employer uses Zenefits for our clocking into our shifts and our onboarding for new hires" June 29, 2018 5.0 Pros It is so easy to use. I have never heard of a online software that does the onboarding for new hires, takes care of clocking in, schedules days off. It is so easy no wonder my employer uses it. it even reminds you if you forget to clock out. Cons I do not know if Zenefits keeps track of our paystubs, but it would be nice, my current employer does not have this benefit turned on so whenever I want a copy of my paystub, I have to ask him for it. Review Source Chris M. Operations Manager Automotive Used the software for: 2+ years ### "Easy and affordable" May 29, 2020 5.0 Have been on this platform for 3 plus years. The software is always improving and new features are being introduced Pros Everything is cohesive and easy to learn and use. Cons Would like more pdf print options to be available Alternatives considered [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing TriNet HR Plus Cost and value Review Source AD Amy D. Director Computer Software Used the software for: 2+ years ### "Streamlined HR administration allows professionals to focus on strategic work" February 19, 2018 5.0 Pros Zenefits helps small businesses run their HR functions similar to what a big business would do with lots of resources. It is easy to do paperwork online like: I9s, ACA filings, W-2s, COBRA administration, new hire paperwork, etc. The tool also helps companies track time and attendance, time off, and offer a full suite of benefits to employees. I regularly tell others that we would need at least 1-2 additional employees to manage all the things that Zenefits does for us. Cons Zenefits needs to continue to improve their communication to customers, letting us know about upcoming changes to the product and further customize communications to our employees. Review Source AJ Anil J. Senior Application Developer Automotive Used the software for: 1-2 years ### "Eases the HR flow management by enabling the on boarding process, payroll, and management of employee reports." July 7, 2018 4.0 Pros Helps reduce the time consumption by eliminating paper forms. In the case of requests, like for leave or for work-related, the officials get email notifications which they can instantly check and respond. There is this ClubZen area where you can interact with the other users of the application and provide feedback to the firm. You will find quite a lot of Third party integrations. The graphical user interface is clean and easy to use for both customers and the employees. It is highly customizable. You can even hire candidates, have a background check and send them to offer letters. You can check the employee’s check in and check out times. Cons Customer service and support is not responsive and is time-consuming to get your problem solved. The application is mainly suited for small-scale businesses. Review Source VR Verified Reviewer Technical Support Information Technology and Services Used the software for: 1-2 years ### "The perfect benefits platform for a smaller startup" October 10, 2019 5.0 I've enjoyed using Zenefits to view benefits, time off requests and commuter benefits. It's wonderful that all of that can be used in one site. Pros I like the customization that users can implement to match the size of the clientele, the specific issues the company runs into, and how Zenefits is accessible to users who no longer work with a company. Cons I don't like how Zenefits doesn't have a comprehensive payroll feature on the level that ADP can provide. Review Source VR Verified Reviewer Accounting Manager Computer Software Used the software for: 2+ years ### "The portal is super helpful for several reasons. The knowledge of the support team is lacking. " April 24, 2018 4.0 Pros The ease of use and functionality. I love that you can customize the fields and build reports as needed in the BI tool. Cons Issues are impossible to resolve with the support team available. Also, reports can't be downloaded to excel and the data cannot be manipulated. Review Source CN Cece N. Vice President of HR Marketing and Advertising Used the software for: 2+ years ### "Best HRIS Platform I've used " March 1, 2019 4.0 I have the best client service representative out of any technology platform I've used. She's helpful and gets back to me quickly. Additionally, I feel like my feedback regarding changes to the tools are listened to and I find changes have been made rather quickly. Overall, I am one of Zenefits biggest cheerleaders and think it deserves all the praise from HR leaders. Pros I love how easy it it for not only me but my employees to navigate Zenefits. Having all benefits administration as well as payroll, performance management, time off and on-boarding documents in one place makes it simple and easy to track and record. Cons I know performance management is one of the newest features but it does have a few tweaks that need to be made. Review Source VR Verified Reviewer Director of Finance International Affairs Used the software for: 2+ years ### "Great platform!" October 4, 2018 5.0 It's great! Customer service and the online help articles do a great job of explaining and answering questions! The platform itself is also very easy to use. Pros Easy to use different levels of accessibility for supervisors/officers etc Automated on-boarding Cons It's hard to electronically sign documents - it would be great if there was an online feature similar to how you would sign PDF documents. It would be nice to be able to organize multiple documents uploaded into sections. The other docs that are manually uploaded (vs. documents automated by Zenefits) sit all in one section but it would be great if we could organize that section as well. Review Source KT Kathleen T. Director of Finance Printing Used the software for: 1-2 years ### "Very Poor Customer Support" June 7, 2021 4.0 Very frustrating and a lot of time wasted. Pros Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app. Cons Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Mobile app for employees and vacation tracking Review Source EH Elaina H. Director of Talent Acquisitions Medical Practice Used the software for: 2+ years ### "User Friendly Software!" January 4, 2022 5.0 Great outside of direct customer service access Pros Very easy to utilize so that you can get what you need done quickly and the onboarding platform for our new hires has been very easy to manage as well as time and attendance for our employees. Cons Customer Service accessibility. Very hard to get someone from customer service to get in touch with you. Very impersonal as it is all through tickets and takes forever to get a response. Review Source AK April K. Finance Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Pros & Cons of Zenefits" January 11, 2018 3.0 It works great for new employee enrollment, however, it is sometimes hard to figure out where stuff is in each of the sections from and administrator point. Pros The platform works well for small companies as an HR platform. Employees can sign up for the insurance through the Zenefit's platform. This alleviates the paperwork for an admistrator. Zenefits also runs a report showing the benefits deductions for each payroll period. Cons The Zenefit's platform is "one size fits all", without flexibility to accommodate a smaller company's needs. The software can be very difficult to navigate. The sales people promised Zenefit's would never charge to use the platform as long as they were our insurance brokers. However, about six months after signing up they charged us for using the PTO (paid-time-off) portion of the platform (Bait & Switch). Zenefits support requires continual followup to receive an answer. Also, you have to email or chat them, there is not a customer service phone number. The Zenefit insurance brokers are not knowledgeable about insurance. They offered us a health plan that was not valid for our company, then when they figured that out, the broker commeted that "it was great that we didn't offer that plan to the employees". I expect insurance brokers to know what they are selling, not for me to tell them if a plan is valid or not in NYC. Review Source AO Amber O. Business Manager Computer Software Used the software for: 2+ years ### "One-stop-HR shop!" August 14, 2019 5.0 Zenefits allows us to have a small HR team with a big impact. The UI is easy to use and processes are straightforward. Customer support is also awesome when we do have questions! Pros The overall "Pro" is the fact it does so much and is very affordable! As a small bootstrapped start-up, having most of our HR functionality in one easy to use place makes a huge difference in effectively managing our employees and adhering to budget needs. Cons The more I work with it, the more I want other processes we use to integrate, which I know they are continually working on. The software has is great on its own but we would love to see customizable training integrations as a feature later on. Review Source AW Andrew W. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Support non-existent" February 14, 2020 3.0 The world was promised, the demo was extraordinary, and everything after signing fell flat. Pros The concept is great, as is the sales demo. Cons Onboarding took from October to February, but I was promised it was a painless few-day process. Yes, you read that correct, February (as in, way later than the Jan 1 payroll switch I expected). At times, Zenefits implementation team would be unavailable for more than a week at a time. There is no logical sub-navigation within the product. I frequently find myself going all the way back to the dashboard to re-enter an area of the software that was missing a sub-nav or breadcrumbs. Many links don't clearly show that you're about to completely leave a section of the portal. For instance, links in the "payroll" app take you to the "deductions" app and the whole UI changes without warning that you're switching apps. I've had to correct Zenefits on: - Incorrect benefit enrollments - Incorrect premium entry - Incorrect deductions - Incorrect contributions - Incorrect wages And when I ask them to fix these things... they tell me to do it via manual entry! This is a payroll software that apparently gets every element of paying someone wrong, requiring manual review on a per-pay basis. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing TriNet HR Plus The demo was great, really made it seem like they had it all figured out. It was unfortunately a facade. Review Source Response from TriNet Group March 4, 2020 We are sorry to hear that your experience was less than ideal. We will take your feedback and use it for training and improvement purposes. Thank you. SV Savanna V. Director of HR Oil & Energy Used the software for: 2+ years ### "Great platform, not great at handling changes. " May 14, 2018 4.0 Pros Zenefits does a great job of providing a platform that works to fill the holes in a small business. Their compliance tools are some of my favorite. Cons When Zenefits transitioned to a third party benefits administrator, there was no communication to our company. The only way we knew there was a change was because the benefits admin reached out to us! The same thing happened when they switched us to a third party for COBRA administration. We found out because we were trying to solve a COBRA problem with Zenefits & halfway to the resolution the Zenefits team member let me know that they were no longer our admin. It was very frustrating. Review Source Eric E. CEO Design Used the software for: 2+ years ### "Love Senefits" April 16, 2018 5.0 Pros \- easy and intuitive - awesome support - they keep building great new features - love the mobile product Cons \- there were a lot of early issues but these have been resolved - i wish the platform was more flexible and i could build my own benefits Review Source VR Verified Reviewer Vice President of People and Talent Automotive Used the software for: 2+ years ### "Customer support is lacking, experience with benefits providers has been poor, system is great. " April 13, 2018 4.0 Pros UI/Ux, functionality, ease of use for employees. Reporting is great and very user friendly and onboarding is a breeze. Cons Customer Support, constant change in account managers, lack of follow through from account managers and/or customer support. Review Source VR Verified Reviewer Freelance Writer Used the software for: 2+ years ### "Gets the job done and then some!" June 14, 2018 5.0 Pros It's very intuitive, and has everything you need all in one place. Time tracking, PTO, documents, etc. All in one place. Love it. Cons Not sure there is anything I don't like about this. So far I've yet to encounter anything that held me back. :) Review Source KR Klayton R. Sales Manager Hospitality Used the software for: 2+ years ### "Helpful HR software to streamline the process " September 28, 2020 5.0 Overall great - I think the company has really grown up from its quick start. Pros I like how the users, recruits and new hires can put all their own information into the system. They also can easily update their information when needed and that saves me having an admin or another employee have to deal with the process. Cons It was confusing at first for the on-boarding and the company keeps changing what they are doing and what they are charging. Review Source MM Michelle M. Support Coordinator Telecommunications Used the software for: 2+ years ### "I recommend Zenefits!" November 17, 2021 5.0 Overall it couldn't be easier to use. Pros Zenefits makes it easy for employees to track their own time and attendance, benefits and payroll. Cons I haven't come across any issues at this time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.