Who Uses This Software?

Tenants, Landlords, Property Managers and ServicePros


Average Ratings

31 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online

Vendor Details

  • TenantCloud
  • www.tenantcloud.com
  • Founded 2012
  • United States

About TenantCloud

TenantCloud is a free cloud service with personal portals for Landlords, Tenants, and ServicePros where they can pay and collect rent online, communicate, store rental info, upload move-in/out pictures, manage maintenance requests, and more. TenantCloud allows Renters to find a new home and manage visual maintenance requests. At the same time Landlords can enjoy top-tier property management tools, online rent collection and advertise listings on more than 25 platforms!


TenantCloud Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management

TenantCloud Reviews Recently Reviewed!

Affordable - Good Software Once Figured Out

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Need easier access to customer service (live people!) and more detailed instructions on how to use.

Pros: Tenant Cloud is a solid product for the money if you are a smaller property management company......

Cons: Learning curve frustrating and videos not detailed enough. No live customer service at the time.....

Tenantcloud has some desired features

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Tenantcloud has several features to help the landlord automate the processing of tenants from the screening process, to lease information, paying rental payments online, managing work orders, etc.

Cons: Some of the features are limited such as the type of screening reports to select from, limited tech support (real time chat with support would be very helpful)!

Know who you are

Nov 14, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Okay for the part time manager but nothing more

Pros: It is simple to use for the features that it does have and everything is clearly labeled for what it does

Cons: If you are a real management company and plan on using this as your way of interacting and keeping files on tenants then this software product is not the way to go. It does not offer enough reports and it can only handle dealing with leases and tenants in a very simple fashion. Once you start to have to rely on the program for remembering thing such as how much people paid and when they paid with what it becomes very inadequate.

Small Operation Property Manager with 4 Single Family Homes in Portfolio

Oct 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.

Pros: - Easy to use - Ton of features - All in one system that allows you to connect with tenants, owners, suppliers, and contractors - Continuously add features to make the product better - Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month

Cons: - The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it. - The system for potential tenants to submit rental applications was also not the most user friendly

Has Potential for PM's

Oct 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Offers online applications, rental pay, etc. to help automate new rental applicant process. Allows documents to be uploaded with application.

Cons: Seems to be some glitches in the system, no direct phone support, tenants having issues which are not quickly to resolve without telephone support. Doesn't allow full tenant access to run credit reports, etc. Needs some fine tuning.

Overall: online application, rent payment, maintenance requests, etc.

Intuitive User Interface and Great Functionality

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing Cons: Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

Overall: Organization

TenantClous is a Great Free tool for new and experienced Landlords alike!

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Tenantcloud is very easy to set up and use. It took me a couple of hours to set up my 5 rental properties. I also like the fact that I can:
Advertise my vacant properties online using the software
Communicate with my tenants through the software
PLUS there are plenty of features in the FREE package that I have not yet explored!

Cons: Although it can handle up to 75 properties in the FREE package, there is only 512MB storage to support that many properties, which can be limiting when you want to upload good quality pictures, lease documents etc for each property. One improvement could be the ability to purchase additional storage at a reasonable price OR the ability to link the pictures and docs from another storage facility.

Best cloud website

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using TenantCloud more than a year now and during this time they have changed a lot, they have updated the site to be one of the best and easy online websites to use for your real estate work. it makes you followup all payment, contracts and more. for me its one of the best cloud application that I used during the past years and I think they would be better during the time as they keep updating the website.

Cons: I dont think i have that much to say but for me maybe they need to update the design of the receipt payment.

Best Free Property Management Software Online

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how this software is free -up to 75 units at least- and that it's web-based so I am able to access it anywhere. I also like how easy it is to use and navigate. It provides landlords with up to 75 units for free, Easy-to-use Accounting, Marketing Website, Unlimited Tenants, Online Communication, Cloud Storage, Customizable Income/Expense Reports, Maintenance Staff Management, Online Rental Applications, Free Rental Payments, Online Maintenance Requests, and Automated ACH Payments from Tenants.

Cons: It does not provide a simple income and expense report, instead, it has a rent roll report that provides information for each unit individually, which is way too long of a report to print out.

Editting

Apr 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: great for staring out

Pros: Tenant cloud offers maintenance request and accounting and gives the ability to connect your tenants and owners to tenant cloud.

Cons: does not offer enough editing space on the tenants lease and or contact info. Needs more options to split up payments.

freezes up, waste of time

Jan 12, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: First off you cannot get anyone on the phone to talk to you, second, you put information in and it starts freezing if you do get to put the information in along with tenants information it still shows that the property is vacant, would not recommend this software.

Recommendations to other buyers: Don't purchase, you can't even speak with someone on the phone to walk you through.

Free? Awesome!

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, great looking, does the jo for the small investor.

Cons: Haven't found any yet!

Overall: I am so glad I found TenantCloud.com! It is perfect for the owner/investor. Great job! Support their vendors to ensure this business model works. Thank you!

Recommendations to other buyers: Dead cold simple to use. No, I do not work for the company.

Interesting app.

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Looking for a solution - i run renting bussiness, looking for cloud IT programm. Want to explore Tenantcloud.

Great Software for Small to Medium Landlords!

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use; Listing Website

Cons: N/A

Overall: I started using tenantcloud a few months back and I am very impressed with the fact that there is a continuous improvement program where the Customer Support team listen to the customers plus it is FREE! Wow! One thing I would like to see is: increase in storage capacity not linked to number of properties - If TenantCloud can provide additional storage for a fee as a separate feature, that would be a great addition!

We manage our 15 units for free

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free, it has online payments and a great customer support.

Cons: Waiting for criminal report to be integrated.

Overall: I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.

So far so good!

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I strongly recommend TenantCloud. The app is so easy. My tenants pay with PayPal and I have all the financial reports ready in one click. Great accounting. Thanks for making rent payments a breeze!

I found what I was looking for

Dec 25, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We are a small property management company and we were looking for a solution to manage our 20 units. I found tenantcloud on biggerpockets. At first I wasn't sure, but when I signed into the system well, I was pretty impressed. User friendly and has an option to collect rent online. I'm still getting into the system, coz it's really huge. But I like it.

Cons: It would be great to make some tutorial videos. This can help to understand how everything works faster.

Recommendations to other buyers: Take a notice how the system navigates. Also, social activity is important for us. So take a look what they do outside the software.

Great idea & looks great

Nov 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: TenantCloud seems to be a cost effective service for both landlords and tenants.
I was first a bit confused with the connection system but after a while I found it and successfully connected with my tenants so they can pay rent and communicate within the system (btw I love the chat). Overall it looks like the system is better for landlords as of now.

8 from 10, I'm happy with it overall

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: After 3 years in property management with several previous software vendors I have found Tenantcloud and I could not be happier. It handles everything I need, that¿s what I call end to end solution. They have recently released the design and I love it. When I signed up I was a bit confused with their pricing model ( they claimed to be free for 75 rental units) but it is actually free for 75 units with unlimited tenants and personal listing website. Can¿t say this is the best solution on the market since I haven¿t tried all of them, however, it is just perfect for diy landlords like me.

Cons: Some features are currently under construction but the support team promises to launch them soon.

Recommendations to other buyers: It's free so give it a try, and it's nice you don't have to enter any credit card info

Lacks major features, very new product, but quickly developing

Sep 29, 2015
3/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is truly raw product and, in my opinion, not ready for prime time. I discover more and more features I miss which normal user would expect to be there, such as inability to delete user after he added or inability to add another tenant to the lease once you moved person in, inability to mark payments as received if you add tenant in the middle of the lease. And so on and so on. The customer support is very responsive, though. At least somebody listens! It has great potential, but for now it's not very practical product in my opinion. I am not sure how all other reviewers are using it (I do not assume those are fake reviews), but even simple functionality is challenging at this time. I would not recommend this product at the time of writing, but would revisit it a year later if it's still alive.

Vendor Response

by TenantCloud on October 01, 2015

Shimon, thanks for your feedback, we really appreciate you taking time to review TenantCloud. Actually, we¿re currently working on a bunch of new features including those you named, and some of them are available now, like the ability to add another tenant to the lease. We¿re also working on how-to videos, so it¿ll be much easier for our users to discover how the system works. All these updates are coming very soon, so hope you¿ll find them helpful and will truly enjoy using TenantCloud. Sincerely, The TenantCloud Team

Easy rent collection

Sep 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TenantCloud has changed the way we manage single family homes, as all the processes became much easier. Easy accounting and rent collection, I don¿t need to calculate everything by myself now. And they even don¿t charge me for using it.

Simple and free

Aug 18, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think it's great you have all these options to manage your property such as work orders, tenant profiles, property profiles, and on and on. But for someone who would just like to setup one property with new tenants to collect rent you have to input an awful lot of data.

Unlimited units

Jul 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: From someone who was looking for the right solution for a while now, this is the one that matched all our needs. It is very easy to use and organized. I would definitely recommend it to p. managers/landlords who are working on property management or leasing. By the way, there's an option to manage more than 75 units for free (officialy) if you are going to add your tenants. Apparently they are looking for the ways on how to attract more tenants and giving away unlimited units for landlords and property managers.

Most complete software on the market

Jun 24, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Most complete software on the market. Easy to use and easy to set up. Love the free rental payments.

Love the concept

Jun 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This seems to be a great option from small property owners. I love the concept but still waiting for the landlord portal ui update. Hope it is coming soon

Not bad

May 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have nine single family rentals and was paying for marketing, rent collection and accounting all separately at just over $145/mnth. This does all of it .....for free. Their system is actually better than what I was paying for, so I hope it stays free. I love it.

Small Landlord and Love it

May 04, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Tenants get their own portal to pay rent it goes right to my bank account. The only time I go to the site is when I get an email maintenance request, which I hit a button and send it to a guy that I use to do maintenance. It keeps track of all my accounting and information on its own. This is unbelievable. Four months and loving it.

Cons: I can't pay the maintenance guy or at least couldn't find where to set up payment to him. I wish I could set up my mortgage connected with the properties as well.

Can't believe it's FREE!

Apr 08, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Love it! Can't believe it free. I have been using for one month and use it to communicate with all of our 50 tenants. The marketing website is amazing. It is really a full property management system for free. Maintenance and payments all done within the system, which save so much time.
I did have an issue with putting in some previous information and contacted customer service, but it took a couple days to get it fixed. They did fix it though. Has my recommendation.

I've found the one!

Apr 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: And I mean exactly the software. Finally I got a great system to manage my properties. I have tested approximately all of them. After a month of using tenantcloud I'm finally satisfied. Accounting is quite easy and they do not charge for using the system. I didn't have to give my credit info. Everything is clear and you see how it works for you.

Very Buggie, no customer service

Dec 01, 2014
2/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The idea and features are great in the site. The issue is there are still tons of bugs, and customer service will not help. Takes days to get ahold of something and even then you might not get a fix. The features I like and they are still running beta so hoping the new version is a lot better with more customer support/service.

We started using EvaProperty.com 3 months ago at our company

Mar 03, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We started using EvaProperty.com 3 months ago at our company. Very simple and transparent software overall, but still it's better for a small and medium property holders. However, I can strongly recommend Evaproperty for its accountiong, online rent collection possibilty and free marketing website, btw sign up is free
Pros: very useful accounting, personal website with design templates, vendor, maintenance and tenant portals, easy design, no unnecessary expensive "bells and whistles" other softwares have. And the pricing is good.
Cons: high custom domain set up fee, no ROI indicator, too many updates.