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TenantCloud is a rental property accounting and management software that provides Landlords, Tenants and ServicePros with personal portals to manage online rent collection, communication, maintenance requests and more. As a multitasking system, TenantCloud includes rental accounting, advertising and invoicing capabilities in addition to tenant screening and application status tracking functionality.
Provider
TenantCloud
Located In
United States
Foundation
2014
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Videos, Webinars, Documentation, Live Online, In Person
Support
Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, Phone Support
Tenants, Landlords, Property Managers and ServicePros.
Content Source: TenantCloud
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Reviewers find TenantCloud's property management tools convenient and effective, especially for managing multiple properties while holding other jobs. They appreciate the intuitive mobile app and web interface, which provide a single access point for recording transactions, issues, and changes. Users also highlight the software's suitability for both individual property owners and property management companies, making it a versatile solution for various property management needs.
Users express concerns about TenantCloud's payment processing, particularly the delayed fund transfers and payment hiccups. They find the process of transferring funds to their bank accounts slower than expected, which can be inconvenient. Additionally, some users are dissatisfied with the outsourced payment management, feeling that it should have been disclosed upfront and that it adds unnecessary complexity and cost to the payment process.
Pros
The best part about Tenantcloud is that the customer service and sales have always been personable and available. I love the fact I can have me or my clients call in and they love having live help.
It's safer for me to stay with Tenantcloud because I am a loyal customer to good products.
Overall I have had a great experience with tenant cloud. Their customer service has always been very responsive and reliable.
It's extremely helpful to have a secure platform that tenants and landlords can use for payment, and is user friendly.
Cons
Couple of tenants say they struggled with the payment app a bit.
There are a couple things that were hard to find, particularly some of the items that get populated into a least template.
There is no Move In / Move out and general inspection documentation.
Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours. No info about who's on the hook for money lost in a hack.
Most Recent Video User Review for TenantCloud
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Satisfaction With Property Management.
Alex P.
"My Tenant Cloud Experience"
Overall: It was a great experience and it was easier to communicate with our tenant through Tenant Cloud.
Pros: I like Tenant Cloud because it is easy to use and to manage our properties with integration to our website.
Cons: We normally ask our tenants to sign-in with their Tenant Cloud account however, Tenant Cloud does not immediately place "Australia" as the default country of origin. In this regard, some of our tenants have rent balances in USD instead of AUD.
"President of LJI Managemnt corp"
Overall: once I got use to the program with the help of customer service it was a great experience, everything worked well including the tenant apps and transfer of money from bank account to bank account
Pros: Tenant Cloud is easy to use, has great and knowledgeable customer support, they are always reachable. there is plenty of web-based support as well.
Cons: There is nothing that I dislike about this service
"Disappointed but in too deep!"
Overall: I feel like I have to call every time I have to do anything, the system is so difficult and nothing flows smoothly.
Pros: Everything in one place from advertising to record keeping to payments
Cons: The most difficult system I’ve ever used for anything…none of the steps make sense and everything seems impossible and the only answer are NO, the system doesn’t do that.
"TenantCloud is a solid choice "
Overall: I have had excellent experience with the software and the staff at TenantCloud. I think they are very innovative and taking the responsibility seriously to offer the best product in the market for me.
Pros: Software was very easy to set up. Customer Service is very responsive and I like the ability to talk to someone live when needed vs all electronic communications. My tenants also have been able to correspond directly with TenantCloud on payment issues.
Cons: I don't currently have the ability to do bank reconcilations via TenantCloud, so I still need to use a bookkeeping software package to track financial information. TenantCloud is actively working on the rollout of the bank reconcilation process which will make the package a fully integrated product for my needs.
"Great software for property managers"
Overall: TenantCloud has been a game changer for managing my rental properties. As a property owner, I've always struggled with the administrative side of things, but this software has simplified everything. The software also offers great tenant screening tools, helping me find reliable renters more efficiently. I appreciate the cloud-based aspect, as it allows me to access my property data from anywhere. Overall, TenantCloud offers a comprehensive solution that takes the stress out of property management for owners and tenants alike. I highly recommend it to anyone looking to streamline their rental processes!
Pros: The interface is user-friendly, making it easy to track rental payments, manage maintenance requests, and communicate with tenants all in one place. The customer support team has been responsive and helpful with any questions I've had, which is a huge plus.
Cons: I think Tenant Cloud can make progress on the online payment feature, which allows tenants to pay their rent digitally.
