# Page 11 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 11 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 251-275 of 451 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PP

Peter P.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Pathetic Service"

June 6, 2019

1.0

Pretty bad and will be out of business soon with this service and attitude.

Pros

Tried to cancel and they charged anyway. Then they would not issue a refund. Pretty pathetic. This is the pro.

Cons

Terrible interface and accounting. Not interactive.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Review Source

Response from TenantCloud

July 2, 2019

Thank you for letting us know about your experience using TenantCloud. We are sorry our product did not meet your expectations, and appreciate you taking the time to share your concerns.

MG

Max G.  
Landlord  
Real Estate  
Used the software for: Less than 6 months

### "My experience with this company was just said"

April 1, 2019

1.0

My experience was very negative. I signed up on Friday and set everything - property, units etc. Then I found out that I need to get verified. Ok no problem but verification process is totally absurd, like they are sending you to Mars. 1) A picture of you holding your drivers license (wtf) 2) cell phone sms verification 3) social networks verification 4) bill verification 5) credit card verification with a $2 non-refundable charge (are you kidding me? So long story short - they don't support Google Fi and I can't get verified. 3 days later support replies to online ticket: Sorry can't help you. That's it (btw no phone support, no live chat support) Stay away from this company. They are not in the business to do business.

Pros

The promise to offer pretty much everything to manage landlord / tenant relationships

Cons

Absolutely ignorant customer support, clunky confusing interface, not flexible verification process

Review Source

Response from TenantCloud

May 16, 2019

Sorry to hear about your experience with TenantCloud. The security is a major priority to us and we constantly keep the system up to date with the latest technologies. We take all reasonable precautions to keep your information safe and secure. That is why we require additional steps to be taken in order to keep TenantCloud a secure place for our users. We do rely on your understanding.

VR

Verified Reviewer  
Patent Examiner  
Legal Services  
Used the software for: 1-2 years

### "Helpful prop. management service"

September 26, 2023

4.0

Pros

Best feature of TenantCloud is the ability to track accounting and service requests.

Cons

TenantCloud requires generating and downloading PDF or XML documents instead of seeing the data immediately on the screen.

Review Source

DC

Devin C.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "4 Multifamily Properties "

September 26, 2023

4.0

Pros

It's simple, with the UX being fairly decent. Annual reports to taxes are simplified assuming inputs are correct.

Cons

Limitation for distribution max $10k and only able to tie to single bank account making it difficult managing multiple properties with bank accounts for each.

Review Source

PR

Patricia R.  
Business Manager  
Real Estate  
Used the software for: 1-2 years

### "There is a module for every aspect of Property Management"

September 26, 2023

5.0

I am a Property Owner - our Management Company uses Tenant Cloud to send invoices and payments.

Pros

There are options for every portion of the Tenant / Landlord process.

Cons

Accounting reports have limited filters - if I want a specific range of dates - I can only chose in monthly increments.

Review Source

DL

Daniela L.  
assistant  
Real Estate  
Used the software for: 6-12 months

### "Tenant Cloud!"

July 26, 2021

5.0

I've been learning to use it to its maximum.

Pros

You can manage exacly everything about the properties in one place, which is very convenient.

Cons

There's a lot of tenants that don't use it at that makes it difficult, that's not well known.

Review Source

KM

Keith M.  
Sole Member  
Commercial Real Estate  
Used the software for: 6-12 months

### "TenantCloud has great functionality and just keeps getting better"

July 9, 2020

5.0

My experience has been seamless and very pleasurable. I've been able to effectively run a large multi-family property with very little learning curve and was able to get fully up to speed within a week or two

Pros

My favorite thing about the software is how simple it is to use and how well the modules flow into each other

Cons

The only thing I think could be improved is if the system didn't reset you all the way back to the main screen after you completed a transaction

Reason for choosing TenantCloud

I chose 10:00 because it had all the functionality I needed, appeared to be a great value, and it seemed like the team behind it was constantly innovating and adding features

Review Source

Response from TenantCloud

July 24, 2020

We appreciate your great feedback very much. Thank you for sharing it with us.

PW

Paul W.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Solid features, interface is lacking"

July 10, 2020

4.0

Pros

To get both accounting and tenant management for this price is pretty good.

Cons

Unlike QuickBooks and most other accounting software it does not automatically import your transactions. This means every payee must be entered manually before any transactions can be categorized for them. The software makes no attempt to recognize vendors and assume the proper category. Also the accounting filters reset to default every time you make a change, so making many changes of the same type is brutal.

Alternatives considered

[Rentec Direct](https://www.capterra.com/p/120753/Rentec-Direct/)[Hemlane](https://www.capterra.com/p/147198/Hemlane/)

Reason for choosing TenantCloud

The feature set for the price.

Switched from

[TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/)

Accounting features.

Review Source

Response from TenantCloud

July 21, 2020

Thanks for finding time and leaving your feedback here. We appreciate it.

DF

Douglas F.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Some nice features but falls short for full scale property management."

September 8, 2022

2.0

This software helped us until we were able to implement a product that was a better fit for us.

Pros

1\. Didn't required a minimum number of properties. 2. Was able to use quickly. 3. Customer service was good as I recall.

Cons

It just fell short on the features that were available on other products.

Alternatives considered

[Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing TenantCloud

Ease of start up.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Night and day difference in the capabilities of the software.

Review Source

Response from TenantCloud

September 12, 2022

Thank you for your feedback. We work hard to offer cool and helpful features for our customers. We will be happy to receive your suggestions on how we can improve, so please feel free to submit a ticket with your ideas regarding features we may implement in future updates. Thank you in advance!

SM

Socrates M.  
Account Manager  
Real Estate  
Used the software for: 1-2 years

### "It's free and works great. Great for managing a handful of properties. "

July 10, 2018

5.0

This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

Pros

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Cons

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

Review Source

SD

Sarah D.  
Executive Assistant\`  
Real Estate  
Used the software for: 1-2 years

### "TenantCloud for Property Management"

July 18, 2023

4.0

Pros

I like how TenantCloud keeps accounting equally transparent for clients and administrators.

Cons

I do wish that it was easier to track payments in a bulk fashion for large buildings.

Review Source

DT

Dennis T.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Ease of use, to the point"

November 15, 2019

5.0

Great thus far. Can't complain.

Pros

Ease of use, no-fees through TC payment service, great customer support. I'm a property manager of three units and doing this part time. For the most part, TenantCloud is simple and intuitive. When I had a question about a feature or how to do something, the Help section was useful. If that did not solve my issue then I would reach out to the Support Team. To my pleasant surprise, they had always come back to me quickly (within hours) and provided clear instructions as to how to solve for my needs. Lastly, rent invoice and collection is easy (and no-fees!).

Cons

Maybe the templates features (e.g. lease agreement template) could incorporate State-specific guidance? I found it time consuming using this template. For this reason I use something different, but I would like to have everything under TC.

Review Source

JR

Jesse R.  
Treasurer  
Real Estate  
Used the software for: Less than 6 months

### "60 Rental Units"

February 1, 2021

4.0

Took about 4 business days to set up 60 tenants including stored documents. There were a few learning curves but nothing extremely troubling. Plan to set up other aspects as time permits.

Pros

Fast, easy cloud-based implementation. Smartphone app. Tenant portal. Cloud document storage. Equipment/asset management with maintenance reminders.

Cons

Difficult to get reports on certain typical rental business functions (ie. bank deposits).

Reason for choosing TenantCloud

Cost and features were easily known from their website - not hidden requiring me to speak to a salesperson. Start out free and expand to fee-based as business needs require it.

Review Source

CW

Cleopatra W.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Great way to manage your properties "

July 17, 2023

5.0

Pros

TenantCloud is amazing! I use it to find high quality tenants. It comes with integration to the main apartment search websites and even creates a landing page for each apartment. I track my rental payments and my tenants can even submit their maintenance requests.

Cons

I wish that it could integrate with Zelle so you can receive payments more quickly. Right now, it takes almost a week, which is too long.

Review Source

DY

Da Y.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Good product for low price "

July 17, 2023

5.0

Pros

It is very easy to use. It has free option which I used for a while, and the paid version is tiered to what I need.

Cons

I think the mobile app version still needs work. Sometimes it is not even loading.

Review Source

NM

Neill M.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "New and still in trial"

April 2, 2021

4.0

Pros

Loved the vendor process and maintenance requests as well as the owner portals.

Cons

There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor. You do not have a reconciliation process for bank accounts I think that is a negative. Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Savings on costs and also owner reporting and tenant issues posting is very appealing....

Review Source

SS

Stacie S.  
Investor/Landlord  
Real Estate  
Used the software for: Less than 6 months

### "Excellent - but would not recommend online payment"

September 7, 2021

5.0

I love the ease of use of Tenant Cloud and the Customer Support. I also love the youtube videos with instruction and management ideas.

Pros

Organization, applicant checks and processing, online listings.

Cons

Online payment processing takes an unreasonable amount of time. With two weekends and a holiday, I just received the deposit of funds that my tenant would have been glad to hand me in cash ELEVEN days ago!

Review Source

SS

Sharron S.  
Broker  
Real Estate  
Used the software for: Less than 6 months

### "TenantCloud is a cost-effective, easy-to-use alternative to the big clunky platforms"

April 2, 2021

5.0

Overall, I appreciate that someone was able to work with me through issues with my setup. The price is extremely competitive and the platform is very user friendly.

Pros

Price and user interface are great. There was always someone on the other end when I called in to customer service. And a representative followed up with me to ensure that my issues were resolved.

Cons

Some limitations with functionality related to owner reporting and billing. I wish there was a direct link to the tenant and owner portals.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing TenantCloud

The price for TenantCloud was more competitive than Buildium. AppFolio is too clunky and not designed for smaller portfolios.

Review Source

CM

Christopher M.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Great well rounded product"

July 18, 2023

3.0

Pros

Has almost everything you need to manage a property

Cons

Can be buggy at times. Accounting feature can be hit or miss, need to enter in a whole contact to assign an expense

Review Source

Rosa C.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "We manage our 15 units for free"

October 15, 2016

5.0

I heard about tenantcloud last year from a friend of mine. I wasn't hurrying to sign up. Most of the time free softwares end up poorly. I was using buildium, but it was too expensive. I signed up a while after tenantcloud integrated background checks. It's been half a year since and I'm loving it. Online payments, tenant screening and reports. We use it for our 15 units and everything works great. The system is very easy and customer support is great. I recommend it for small landlords, it's perfect.

Pros

It's free, it has online payments and a great customer support.

Cons

Waiting for criminal report to be integrated.

Review Source

Response from TenantCloud

October 3, 2018

We can¿t thank you enough for your great review. Happy landlording!

SM

Stephanie M.  
Manager  
Real Estate  
Used the software for: 1-2 years

### "TenantCloud Property Management Software"

December 17, 2019

5.0

My overall experience with TenantCloud is great. The customer service is very responsive and we well as the fact that there are many tutorials available from TenantCloud on Youtube and they have an extensive help library.

Pros

I like the easy of use and the fact that is reasonably priced for the level of management software needed.

Cons

The program is expanding every day, but I least like that I am not able to attach easily viewed notes to each unit.

Review Source

Response from TenantCloud

March 25, 2020

Thanks for the great feedback! We really appreciate it.

JJ

Jenna J.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Tenant cloud "

April 3, 2024

4.0

Pros

It helped organize data effectively and efficiently.

Cons

Initial set up was a bit daunting and difficult to find help at first.

Review Source

TH

Tyler H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Exactly what I was looking for!"

July 9, 2020

5.0

Overall, it's been really good. Looking forward to seeing what things are added to the platform down the road.

Pros

I was looking for a way to further systematize my property management. Paperwork is awful and I had become familiar with products like Dotloop for streamlining all of it. Being able to upload forms and insert merge fields has allowed me to get rid of all of it! Additionally, I didn't want to have three different systems for managing things. One for accounting, one for collecting rent, one for paperwork. Tenant Cloud has allowed me to combine two.

Cons

The setup process was a little confusing at times. The biggest hurdle in setting these types of programs up is knowing how it will work for the tenant. That was challenging to navigate at times. Additionally, there are a few other features that I would LOVE to see integrated into the program. I would pay more for those features.

Review Source

Response from TenantCloud

July 21, 2020

Thank you for such a great feedback. Our team is constantly working on new features so please, stay tuned!

BB

Brandie B.  
Property Manager/Owner  
Real Estate  
Used the software for: Less than 6 months

### "New to Tenant Cloud"

July 17, 2023

5.0

I am still learning the system. Overall it has been a pleasant experience.

Pros

The reports I can send out monthly to my investors.

Cons

Entering all the tenants information with the initial set-up.

Review Source

CC

Caitlin C.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "New User for Small, Growing Portfolio"

July 29, 2021

4.0

So far it's been great and we expect to keep using more features in the future.

Pros

We've loved the lease management features. It's so easy to create a template and make it customizable for different properties. Best part, though, is the e-sign for tenant contracts. What we needed the most!

Cons

It was a little challenging for both us and our tenants to get bank accounts linked. The driver's license identification was finicky, but I appreciate the security layers. Once we reached out to customer support about some lengthy approvals they responded and resolved the issue so quickly.

Review Source

Response from TenantCloud

August 4, 2021

Thank you for the feedback! We appreciate it very much.

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