# Page 12 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 12 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 276-300 of 451 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DK

Debra K.  
Manager  
Accounting  
Used the software for: 2+ years

### "Why I am over the moon in Tenantcloud"

September 26, 2023

5.0

Great! Been a user door over two years. The technical support is the best!!!

Pros

I love the fact that everything is located in the app and that I cannot access anytime.

Cons

Would like my payments to clear faster to meet my requirements of paying the bank.

Review Source

jS

jigar S.  
Principal  
Real Estate  
Used the software for: 2+ years

### "Rent management Portal"

September 26, 2023

5.0

We have been using Tenantcloud for 10+ years. The app and portal as evolved over time and it has only gotten better!

Pros

direct deposit option of rent to our bank account, detailed and systematic ID verification, responsive customer service

Cons

I would like to see faster processing time for rent transfer.

Review Source

DS

Dattatreya S.  
Retired  
Writing and Editing  
Used the software for: 6-12 months

### "owner review"

September 30, 2023

4.0

very good

Pros

easy to monitor and get feed back

Cons

sometimes the apps go out offline, can be improved by way of introducing new updated software.

Review Source

VR

Verified Reviewer  
Real Estate Investor  
Real Estate  
Used the software for: 1-2 years

### "Thanks for the great product!"

August 27, 2018

5.0

Pros

I like everything about this product. Seriously, I'm very impressed with the amazing job TenantCloud did. I manage my rentals by myself and I don't need any help, it's really great.

Cons

I can't think of anything. This product is probably the best tool I have seen on the market.

Review Source

Response from TenantCloud

September 27, 2018

Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

RP

Reihanan P.  
Ceo  
Civil Engineering  
Used the software for: 1-2 years

### "Tickled Tenants"

September 20, 2021

5.0

Pros

Everything is great super convenient app

Cons

Hard to figure out how to pay the rent .

Review Source

CM

Cristian M.  
CEO  
Executive Office  
Used the software for: 1-2 years

### "Amazing Software"

September 26, 2023

5.0

Pros

The app is user friendly and keeps you up to date.

Cons

The App is amazing and I have not found any thing that I dislike

Review Source

SW

Susan W.  
writer  
Publishing  
Used the software for: Less than 6 months

### "Tenants beware"

March 18, 2020

1.0

100% frustrating. TOld all my fellow tenants about my experience, and feel bad for my landlord for signing up with this turkey. I'm back to paying by check, so the poor guy now has to keep track of who pays by check and who pay by TC.

Pros

From a tenants point of view, this is why I bailed. To pay this way, you have to go through payapl (junk) or put your rent on a record card (ridiculous) or Dwolla -- which is a real scam because it's "free" in return for ALL your personal info, including your ISP for the can track and collect your internet use -- sites visited, buying patterns, -- all the information that going itno lists that one would sell to retailers, charity pitches (or scams) that will bury you in tides of spam. How many tenants fall for this "free" service?? The only positive about Dwolla (or Dwalla,) is that they're honest about collecting your data.

Cons

\- Instructions on line to cancel my account were obviously written for another version of tenant cloud - Unclear instructions though and difficult to navigate -- often had to bale and start from the beginning - Limited choices (3) for the way to pay - Dwolla sucking up your perosnal infor for their own benefit, not your. - NO customer support - Took me days to cancel my account, erroneous info, unresponsive to questions, had to call at specfic hours - No info about who's on the hook for money lost in a hack. TC? Dwolla? Judging by the site's overall amateur aproach, don't want them anywhere near my bank account.

Review Source

Response from TenantCloud

March 25, 2020

We are sorry to hear about your negative experience and we are really hoping you will find a system that will work best for you.

GM

Govind M.  
zzz  
Accounting  
Used the software for: 6-12 months

### "Ease of use "

September 26, 2023

5.0

Pros

User friendly. Easy to communicate with various parties

Cons

existing functionality seems good. May be adding feature of keeping track of contractors and their invoice separately would be great.

Review Source

RN

Ryan N.  
Landlord  
Real Estate  
Used the software for: Less than 6 months

### "TC Review"

September 8, 2021

4.0

Enjoying the user friendly interface and looking forward to utilizing the features as my portfolio scales.

Pros

User friendly interface and free payment option for tenants.

Cons

Length of time for payments to transact into my bank account. Difficulty having tenants sign up and accept invitation.

Alternatives considered

[RentRedi](https://www.capterra.com/p/199707/RentRedi/)[Stessa](https://www.capterra.com/p/181042/Stessa/)

Reason for choosing TenantCloud

Friend referral. Scalability.

Review Source

Response from TenantCloud

September 13, 2021

Thanks for the feedback!

CL

Casey L.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Excellent software for Landlords"

October 22, 2020

4.0

I am able to have new tenants log on and get credit reports right away. I have great overall experience with Tenantcloud

Pros

online payments. automatic payments. help center. Applications. credit/background reports.

Cons

not able to have more than 6 bank accounts on one account.. I have to have two different log ins for all 10 properties I manage

Review Source

EA

Elizabeth A.  
Executive Assistant  
Executive Office  
Used the software for: 1-2 years

### "Convenient service"

September 26, 2023

4.0

Pros

I like the financial tracking especially end of year paperwork

Cons

I do not like how long it takes for payments to fund my account. Sometimes 7 business days.

Review Source

JP

Joseph P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Impossible to use"

November 29, 2021

1.0

Waste of time and waste of money. I feel scammed.

Cons

Cannot get it to work. very difficult to set up and operate. No support, no one to call. If you are not a programmer or CRM implementer, not for you.

Review Source

Response from TenantCloud

December 2, 2021

Joseph, we are so sad to hear about the inconvenience you have faced. Please feel free to contact our Support Team at 1-888-364-7408, 9 am - 5 pm, Mon. - Fri. Our reps are there for you, as well as a ticket support system and online chat. Thank you.

SS

Sangeeta S.  
Flat Owner  
Accounting  
Used the software for: 6-12 months

### "Good app to track your properties"

September 27, 2023

4.0

Pros

\* One platform to manage properties and interact with the property manager.\* Easy to keep track of things: rent paid, chat history etc.

Cons

The phone app could be a little better. It's not smooth right now, especially the chat.

Review Source

CM

Christina M.  
Realtor  
Real Estate  
Used the software for: Less than 6 months

### "Great Customer Service"

August 17, 2021

4.0

I had the pleasure of working with \[SENSITIVE CONTENT\] multiple times after calling in, and she was super helpful and very knowledgeable on the process. \[SENSITIVE CONTENT\] even took the time to call me back after doing some research with some helpful insights and tips to reconcile my report.

Pros

I love that there is live phone support on this platform and that each customer service representative can take time to walk you through your questions while on the platform.

Cons

It's a little tricky to get started and had to call in a few times. The video and FAQ's are really helpful if you have the time to go through them.

Review Source

DD

Darya D.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Tenant cloud Lover "

December 16, 2022

5.0

Experience has been great once you understand the software

Pros

It makes my client process run smoothly

Cons

Some parts can be difficult to navigate.

Review Source

JM

Jodie M.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "New User"

April 7, 2022

3.0

Pros

Free trial was great to get a feel for the software

Cons

The accounting is difficult to setup and the Zillow integration has not worked for any of my listings. Which may be the reason I ultimately switch from TenantCloud

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing TenantCloud

Price

Review Source

DR

Damien R.  
Property investor/manager  
Real Estate  
Used the software for: Less than 6 months

### "Check our TenantCloud for sure!"

February 2, 2021

5.0

I have been extremely satisfied with my transition from another Property Management software to TenantCloud, I would and do highly recommend them.

Pros

It is a very nice user interface, quite easy to navigate. The pricing is very reasonable to start up. I have had online chats already and the assistance I received was excellent.

Cons

None, it has been great thus far. The learning curve has been fairly easy

Alternatives considered

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing TenantCloud

Buildium was too expensive and cluttered

Review Source

SM

Scott M.  
Property manager  
Real Estate  
Used the software for: Less than 6 months

### "Scott M EMCO TC review"

April 15, 2022

4.0

Customer service has been great and very helpful

Pros

The ability for my tenants to pay their rent online and send me messages

Cons

The fact that I can’t have more than 1 TC payments account per user. I manage 3 different properties with different bank accounts, so I have 3 TC accounts when ideally I would just have one

Review Source

Response from TenantCloud

April 20, 2022

We appreciate your feedback very much. Thank you.

JM

Jeffery M.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "SC Residential Property Manager"

July 9, 2020

4.0

Price for what you get is exceptional. Much of the same functionality that the big software services offer but for less $. I am happy I switched.

Pros

Software is easy to use and easy to onboard. Mostly intuitive and the price cannot be beat!

Cons

Some of the navigation within the site can be a little tricky and getting the tenants setup with online pay takes some hand holding but not much.

Switched from

[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Annual cost of my old software just kept going up up up and it was getting rediculous for how I was using the service to pay that much.

Review Source

Response from TenantCloud

July 21, 2020

Thanks for your feedback. We are happy you have switched to TenantCloud.

MD

Melody D.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Tenant cloud is a great tool! "

September 26, 2023

5.0

Pros

I love how easy it is to navigate TenantCloud! It’s easy for me to communicate with both my tenants and management company

Cons

One thing I will say is it is a bit difficult to navigate in the beginning but with practice it gets a lot easier!

Review Source

PR

Paul R.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Property Manager Feedback - Single Family"

December 6, 2022

5.0

Easy to use rent collections platform.

Pros

Great product, easy to use, delivers the features I needed with a setup process that was painless!

Cons

Didn't find it sooner, I don't have anything negative to say at this point.

Review Source

SE

Salah E.  
Finance Associate  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Tenant cloud "

October 12, 2019

4.0

I recommend anyone working in the real estate industry to use tenant cloud.

Pros

Every time they update the system they have something new. They ask the customers about their feedback for new reports and options in the system. They have a perfect team in the customer service.

Cons

Maybe they can add a furniture report for each unit

Review Source

cR

caleb R.  
startup CEO  
Think Tanks  
Used the software for: I used a free trial

### "truth about tenantCloud from a Hebrews 12:23"

December 12, 2022

5.0

ok to get someone moved in off the streets or minimize homeless shelters.

Pros

it keeps you organized. the tenants organized and up to building codes in architecture space if in future need the square feet for individuals accomodations like for special children who have genetic disorders or mutations.

Cons

some older generations may not be able to use it or know what is going on.

Reason for choosing TenantCloud

you know how much space is in each room called square feet.

Review Source

VR

Verified Reviewer  
Key Account Manager  
Chemicals  
Used the software for: 1-2 years

### "Amazing for its price"

October 5, 2018

5.0

I use this software for the 3 units I own. It’s perfect for my small portfolio! A great way to limit my costs but still have everything documented and recorded for my records. Couldn’t be happier with my experience.

Pros

Cheap Does all the basics you need Perfect for a landlord of a small portfolio! Easy to use Beautiful user interface Great app! Record management Reports Online pay

Cons

Not as powerful or have automated capabilities as other PM software, but totally okay because it’s free or nearly free.

Review Source

Response from TenantCloud

October 9, 2018

Wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

JE

Jamie E.  
Tenant/Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great product"

September 26, 2023

5.0

Great product, easy to navigate

Pros

Easy to use and track all docs, expenses, payments, etc.

Cons

None at this time, I’m still trying to find a con to the tool

Review Source

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