# Page 13 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 13 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 301-325 of 451 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MK

Mark K.  
Owner  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Overly complex if you are using to just collect rent."

September 7, 2021

3.0

Pros

It works, although is not intuitive if all you want to do is collect rent, and keep track of payments by property or by tenant.

Cons

All I need it for is really collecting rent. If that is the case, the interface is not optimized for you

Reason for choosing TenantCloud

Recomendation from a tenant.

Review Source

Response from TenantCloud

September 8, 2021

Thank you for the feedback. We appreciate it.

AD

Arvid D.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Jury is still out"

September 14, 2021

4.0

As with any new piece of software there has been a learning curve and I’ve had to delete tenants because of listing mistakes. There is probably an internal editing feature but I just started over. The biggest surprise with using TC with my tenants was finding out that half of the tenants don’t have/use emails and don’t like credit cards, so I’m finding that I have to run different programs to do the same work. That of course, isn’t the fault of TC. But, when most tenants prefer to drive to the bank to make a deposit and only one tenant has taken advantage of the TCPayment option, I probably won’t be fighting the crowd too much longer.

Pros

For my specific purposes the ability to set up multiple tenants made my accounting easier.

Cons

The sorting of the tenant list. I asked the support team how I could sort by unit number and I was told that I couldn’t. The sort is by the first name of the tenants, not even the last name, and I am constantly scrolling looking for the tenant I want.

Reason for choosing TenantCloud

TC best fit my business operation, I thought.

Review Source

mS

mukul S.  
owner manager  
Insurance  
Used the software for: 2+ years

### "Great company"

September 26, 2023

5.0

Pros

On the ball. gets things done. Their details are like would like to have

Cons

May be reporting can be more specific rather than general

Review Source

James H.  
Project Coordinator  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very Solid"

July 10, 2020

5.0

Overall very happy. I only have 12 units, though.

Pros

The amount of features you get for the price. The software is incredibly thorough. It's saved me time automating recurring bills and collecting rent. -customer services has responded within a day each time. Very impressed

Cons

Because the software has a lot of features, the learning curve is steep. It took me a while to get the hang of it. I am okay with that, however, it also took my tenants a while to figure it out. I have some tenants who were willing to try the online payments but gave up. I am not happy about that.

Review Source

Response from TenantCloud

July 21, 2020

We really value your feedback and wish your business only success. Thank you for sharing your feedback.

BS

Ben S.  
Founder  
Financial Services  
Used the software for: Less than 6 months

### "Great user interface but that's about it"

March 7, 2018

2.0

Pros

I really liked the user interface because it was intuitive and looked great. The price also seemed attractive give what the software promised to do.

Cons

The pros stopped at the UI. The payments set up is very clunking requiring tenants to go through 10 steps. There is no recurring / auto payments feature. I had paid for a year subscription and asked for a refund after 2 weeks and was told there was no refund, so beware they will steal your money!

Review Source

Response from TenantCloud

October 9, 2018

Thank you for letting us know about your experience using TenantCloud. We’re sorry our product did not meet your expectations, and appreciate you taking the time to share your concerns. We are constantly improving our services, and do our very best to ensure it is as easy as possible for all our users.

AR

Art R.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "TC effect"

June 24, 2022

4.0

Great experience after several calls to customer service.

Pros

The communication between tenants and accounting.

Cons

Entering receipts dates twice is very time consuming.

Review Source

Response from TenantCloud

June 27, 2022

Thank you for leaving feedback for us.

SP

Shimon P.  
  
  
Used the software for:

### "Lacks major features, very new product, but quickly developing"

September 29, 2015

3.0

This is truly raw product and, in my opinion, not ready for prime time. I discover more and more features I miss which normal user would expect to be there, such as inability to delete user after he added or inability to add another tenant to the lease once you moved person in, inability to mark payments as received if you add tenant in the middle of the lease. And so on and so on. The customer support is very responsive, though. At least somebody listens! It has great potential, but for now it's not very practical product in my opinion. I am not sure how all other reviewers are using it (I do not assume those are fake reviews), but even simple functionality is challenging at this time. I would not recommend this product at the time of writing, but would revisit it a year later if it's still alive.

Review Source

Response from TenantCloud

October 1, 2015

Shimon, thanks for your feedback, we really appreciate you taking time to review TenantCloud. Actually, we¿re currently working on a bunch of new features including those you named, and some of them are available now, like the ability to add another tenant to the lease. We¿re also working on how-to videos, so it¿ll be much easier for our users to discover how the system works. All these updates are coming very soon, so hope you¿ll find them helpful and will truly enjoy using TenantCloud. Sincerely, The TenantCloud Team

MP

Mario P.  
Property manager  
Real Estate  
Used the software for: Less than 6 months

### "Great Product and EASY to use"

May 4, 2021

5.0

so far its great. i like the price range the like the easy use of it and how i was able to set up my three properties really easy.....

Pros

its got a great interface that is pretty intuitive. I helps you really narrow down all the details and keep everything well recorded and gives the ability to allow the tenants to have access to their profile

Cons

so far i have not found anything tht is totally bothersome.... one thign that i would like would be a way to have a link sent to people on their cellphones versus an email.... not everyone has an email so using SMS could be vital also for certain tenants

Reason for choosing TenantCloud

i chose tenant cloud because of the reasons i mentioned above

Review Source

vL

van L.  
principal  
Commercial Real Estate  
Used the software for: 1-2 years

### "Tenant Cloud"

July 31, 2018

3.0

Pros

Equipment list is handy and can be useful since it stores data about make / model/ when installed / warranty etc... but not easy to work - the list do not have enough identifier data to let you know which equipment is what. You had to open each one to find out what it is . Maintenance Requests are great - to store repairs/installations/maintenance data - information that are critical in making property management decision every day.

Cons

Support may not be great in the sense that TC works at its own pace. Improvements that make users life easier are not implemented on a timely manner. Not much of an accounting system. Had to enter all data manually.

Review Source

Olexandra B.  
Property Manager  
  
Used the software for:

### "Unlimited units"

July 2, 2015

5.0

From someone who was looking for the right solution for a while now, this is the one that matched all our needs. It is very easy to use and organized. I would definitely recommend it to p. managers/landlords who are working on property management or leasing. By the way, there's an option to manage more than 75 units for free (officialy) if you are going to add your tenants. Apparently they are looking for the ways on how to attract more tenants and giving away unlimited units for landlords and property managers.

Review Source

Response from TenantCloud

October 3, 2018

Thank you for using TenantCloud.

CS

Chase S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great product to help keep my business organized"

July 20, 2023

5.0

Pros

Online payments with tenant tracking and ability to upload lease documents

Cons

No major complaints, I have had a positive experience so far.

Alternatives considered

[Avail](https://www.capterra.com/p/181119/Avail/)

Reason for choosing TenantCloud

Easier to use.

Review Source

GB

GeMonee B.  
Realtor  
Real Estate  
Used the software for: Less than 6 months

### "Great service "

May 13, 2022

5.0

It’s been great

Pros

I can handle all property needs from my phone. No need to go to the property

Cons

The payment takes longer than I’d prefer to get to account

Review Source

DF

Danielle F.  
Dietitian  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Intuitive Software That Actually Helps"

April 30, 2021

5.0

This has been so wonderful. I just started using it, but I can see how this will be a major tool in my real estate & property management.

Pros

This software is really user friendly and is intuitive to use. It has everything I need to manage my properties, and even has some additional features that I would have never thought to use, but find super helpful! I love that I can keep everything organized in one place for my rental properties. It's everything I wanted and more!

Cons

I wish there was a slightly easier way to scan in PDFs of invoices, receipts or documents like mailed checks. Maybe I just haven't found that feature yet.

Review Source

KD

Karl D.  
Real estate investor  
Real Estate  
Used the software for: Less than 6 months

### "Best Value Manager App"

April 8, 2022

4.0

Just started using it and still learning .

Pros

I like that it seems like there’s not too many moving parts which is good and it accomplishes tasks for the tenant such as leases and rent payment

Cons

The layout could be better and easy to use.

Review Source

Response from TenantCloud

April 20, 2022

Thank you for the feedback!

RS

Rebecca S.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great software for landlords that grows with you!"

May 3, 2021

5.0

All rents coming through the same system and management of maintenance issues.

Pros

This is easy to use and I like the help videos/articles I can send my tenants to help with onboarding. It's a great price too. I'm at 12 units now but am acquiring 16 more so I'm glad my cost won't change per month.

Cons

I wish the help videos for tenants were in Spanish as well. A few of my tenants were confused about standard vs advanced tenant set up.

Alternatives considered

[Avail](https://www.capterra.com/p/181119/Avail/)

Reason for choosing TenantCloud

I really LOVE Avail but it's very expensive compared to Tenant Cloud.

Switched from

[RentRedi](https://www.capterra.com/p/199707/RentRedi/)

RentRedi was not working for many of my tenants

Review Source

MC

MARIA C.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "SOFTWARE"

August 19, 2020

5.0

I need to have current information at all times at my fingertips. And that has been great so far.

Pros

We are still in the first stages of getting used to the software. I think as we use it more it will become easier to navigate. It has given me a better overview of our tenant situation. So far, I Love It!

Cons

Getting started and entering all the information has been a challenge. But we are getting there.

Reason for choosing TenantCloud

My son is very good with software testing and he tested several products before picking this software as the best solution for our needs.

Review Source

Response from TenantCloud

September 14, 2020

Thank you very much for the great feedback!

SP

Sunny P.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Good web based software for mid sized landlord"

November 6, 2019

5.0

Pros

Has good features for management companies.. where they manage owner, tenant and management company. Good pricing for the features it offers. One of the lowest I have seen. Keep those up..

Cons

Support response time needs to be improved. Other than that all good.

Review Source

AH

Andrew H.  
Owner and Landlord  
Real Estate  
Used the software for: Less than 6 months

### "Great for bigger property owners"

July 17, 2023

5.0

Pros

The facts that it links the leases to the tenants and the ease of use with managing maintenance and communication with tenants.

Cons

It is complicated if you're a smaller operation

Review Source

RH

Ryan H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great experience "

April 1, 2021

5.0

TC has been a surprising experience. As an administrator, it’s easy to build unit profiles and onboard tenants. On the tenant side, we’ve gotten nothing but great reviews on the software. They love the amount of transparency and leverage they have to send us communication any time.

Pros

As a developing property management company, we wanted to implement software from the start. Tenant Cloud is easy to learn, easy to operate, and easy to maintain. We looked at several venders, but ultimately landed on TC for their feature packed suite.

Cons

The accounting piece isn’t 100% for us. There’s a lot of gaps that I do feel could be filled.

Review Source

BH

Brad H.  
Manager  
Financial Services  
Used the software for: Less than 6 months

### "I would not recommend Tenant Clouds free version. "

December 13, 2022

1.0

It has not been a good experience so far!

Pros

It was free to try thankfully so I could see how it works or doesn’t work.

Cons

Not user friendly and very poor customer service with no contact.

Review Source

Response from TenantCloud

February 3, 2023

We are sorry you didn't enjoy your experience with TenantCloud. We hope you can give us another chance in the future as TenantCloud always looking for ways how to improve our system.

VA

Vandana A.  
Data Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Great product!"

April 7, 2022

5.0

My overall experience has been great!

Pros

The items I enjoy the most about this platform is document, billing and fees, and lease management. These things are very efficient in the platform and I would highly recommend for any property leasing.

Cons

What I like least is the learning curve for adding more profiles or tenants to the profile. Linking an exiting tenant and a new one could be improved.

Review Source

KC

Kyle C.  
Director of Sales  
Hospitality  
Used the software for: Less than 6 months

### "Love this product!"

September 28, 2023

5.0

Overall, I'm very happy with TenantCloud and would highly recommend it to other property managers.

Pros

I love how it stores all of my leases in one convenient location and provides my tenants with an easy way to pay their rent online

Cons

It took some time to get used to navigating the website and finding the features I needed

Review Source

JG

Jason G.  
Sales  
Insurance  
Used the software for: Less than 6 months

### "New User"

October 29, 2020

4.0

About a 6 overall. I don't have a whole lot of use for it yet, but the customer service experience makes me wonder how I would be treated if I was a paying customer with a more serious problem.

Pros

The software is pretty easy to use and set up. I only own a couple properties at this point, so I don't have a whole lot to take care of, but it helps keep task and things prioritized and organized. I did put in a ticket for what I thought would be a basic customer service issue almost a month ago, and it still hasn't been resolved. It makes me wonder how something would be handled if I had a more serious issue.

Cons

The cost associated with using some of the features of the website. Because I only have a couple of properties, I don't need a subscription service, but if I could purchase one-off things like background checks, or if I could push off cost on to tenats for transactions to allow them to pay me through the app. if they wanted to.

Review Source

JB

Jason B.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Works great"

September 26, 2023

5.0

Pros

All invoices and payments are easy to find and track.

Cons

I would like a monthly email with expenses and income.

Review Source

KR

Kimber R.  
Landlord  
Real Estate  
Used the software for: 2+ years

### "Works for rent collections "

October 6, 2023

4.0

Pros

Easy to use for landlords to collect rent

Cons

I don’t see any issues. I didn’t use it for a long period.

Review Source

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