# Page 14 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 14 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 326-350 of 451 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AC

Anna C.  
pwner  
Real Estate  
Used the software for: Less than 6 months

### "Customer Service ROCKS!!!!!"

September 2, 2021

5.0

Very happy and will suggest it to all!

Pros

Ok I'm an old lady that can barely work my TV. Soft ware was super scary. Tenant Cloud has the absolute best live customer service who held my hand and have walked me through all steps. \[SENSITIVE CONTENT\] should definitely get a raise. ONCE she continued helping me after closing.

Cons

It seems hard to get started but with customer service I was able.

Reason for choosing TenantCloud

was recommended by a friend

Review Source

NM

Nancy M.  
Property Manager  
Real Estate  
Used the software for: 1-2 years

### "Tenant Cloud pretty good"

May 4, 2020

5.0

It was pretty good, but I only manage a few properties so I found google docs and excel are good enough for me.

Pros

It had a lot of features, some a little confusing but overall not bad for the money.

Cons

Like I sad, a little confusing but I believe if they offered training it would a super great program.

Reason for choosing TenantCloud

Wanted to try it out.

Review Source

Response from TenantCloud

May 13, 2020

Nancy, thank you for finding time to leave us a review. We value every opinion to make our service better for our users. Stay safe, TenantCloud Team

MF

Matt F.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "A single interface for all things related to managing your properties"

October 22, 2020

5.0

I bought a new out-of-state property and needed a single piece of software to manage it. TenantCloud was a great choice.

Pros

My favorite part of TenantCloud is the accounting functionality. I can manage all my income and expenses with it, and I don't need to pay for a Quickbooks subscription. It's definitely a win-win and my accountant is going to thank me in April.

Cons

It takes a while to learn how to use, and if you offer a discount on rent one month, I still can't figure out how to manage that other than having unpaid rent due, but otherwise, it's great.

Review Source

CP

Christine P.  
Property manager  
Real Estate  
Used the software for: Less than 6 months

### "Needed a change after Cozy dropped commercial accounts"

September 21, 2021

4.0

Customer service was very prompt and helpful getting the account set up and verified when I experienced difficulty.

Pros

The best part of TenantCloud has been the option for tenants to set up credit card payments. Maintenance reminders and the maintenance request option have good potential even though we are not using them right now. The ability to add extra invoices for tenants is very useful to we bill back various utilities.

Cons

Initial setup and setup for credit card payments was complicated and took nearly a month to get one tenant on board and paying correctly. Getting to the link to send money to my bank is not intuitive and doesn't seem to be available on the mobile app.

Alternatives considered

[Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)

Review Source

CE

Chris E.  
Managing Member  
  
Used the software for: 6-12 months

### "Intuitive User Interface and Great Functionality"

August 21, 2017

5.0

Organization

Pros

You cannot beat the functionality for the price. No ridiculous learning curve like Rent Manager or other high priced software. Perfect for those managing <200 units.

Cons

Would like to see more customized reporting. Customer support could be quicker but still responds within 48 hours.

Review Source

Response from TenantCloud

October 2, 2018

Thank you for the great feedback! We do our best to make your user experience as easy as possible.

JR

John R.  
owner  
Real Estate  
Used the software for: Less than 6 months

### "tenant cloud "

September 7, 2021

4.0

good so far

Pros

Complete set of features, nice overview of status. Good accounting.

Cons

Steep learning curve, but support is very responsive

Review Source

GR

Greeley R.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Amazing Software! "

April 7, 2021

5.0

After spending days and days reviewing different software platforms, I must say Tenant Cloud checks all the boxes for my company! Keeps me organized and having one platform to access my information is EVERYTHING!

Pros

Robust with lots of features. Amazing..

Cons

So far I enjoy all the features. No cons

Reason for choosing TenantCloud

Ease of use. Great reviews and overall look and design of the platform.

Review Source

KB

Kisha B.  
Material handler  
Retail  
Used the software for: Less than 6 months

### "Lost in the clouds"

September 23, 2022

3.0

Over all its a great concept, and could be a valued tool, but needs work. Needs to be user friendly. Not impressed.

Pros

I am new to this software, but I'm not much impressed yet.

Cons

It's not very user friendly. It doesn't make it easy to navigate, or access the perks it supposedly offers. Needs upgrade for sure.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

I moved, and this is what the new place is using.

Review Source

Response from TenantCloud

September 30, 2022

Kasha, we appreciate you taking the time and sharing with us. We work hard to offer great and helpful features for our customers. We will be happy to receive your suggestions on how we can improve, so please feel free to submit a ticket with your ideas regarding features we may implement in future updates. Thank you in advance!

PP

Penny P.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Tenant cloud review"

April 2, 2021

5.0

It’s been pretty good so far.

Pros

It has a lot of features that allow you to market your products.

Cons

It doesn’t allow you to send an application before you list a home. I want to prequalify my applications before I search for a home.

Alternatives considered

[Re-Leased](https://www.capterra.com/p/133226/Re-Leased/)

Reason for choosing TenantCloud

Recommended by another user and had a variety of functions as apart of the package.

Review Source

MK

Molida K.  
Front Desk  
Real Estate  
Used the software for: 1-2 years

### "Best inexpensive cloud property management system out there!"

May 11, 2018

5.0

Pros

I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

Cons

When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

Review Source

JB

Jonathan B.  
Manager  
Retail  
Used the software for: 1-2 years

### "Cloud"

January 27, 2023

4.0

Pros

Easy to keep track of Tennant Nice way to interact with the Tennant

Cons

Payments from Tennant to landlord takes 5+ days

Review Source

RN

Raj N.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "Property Management for smaller landlords "

May 14, 2020

4.0

Its a evolving software that is going in the right direction. They are working hard at it. It has helped me move from Excel to this where its centrally managed

Pros

Online payment and account setup. Marketing.

Cons

Navigation. Inter-connectivity of modules. Custom Lease upload for signature etc and/or integration to products like docusign.

Reason for choosing TenantCloud

Primarily a free option for starters got me started on this. It was not a trial and actual free version. Once in for about a month, liked it and subscribed to paid version

Review Source

AR

Aaron R.  
Landlord  
Real Estate  
Used the software for: I used a free trial

### "Just starting out"

May 16, 2021

5.0

Pros

I have a rental property (first time) and was referred by a friend who does this for a living. I started with the free trial and am very impressed. EVERYTHING is intuative and in one place. Paint colors, warranty info, accounting, purchases, expenses all easy to access. Once I get closer to being done fixing the place up I'll get a subscription so I can have help with the lease details, billing and calander sync. Great product!

Cons

So far I haven't come across anything I'd change or add.

Review Source

JJ

JARVIS J.  
Owner/Manager  
Real Estate  
Used the software for: Less than 6 months

### "The Most All-Inclusive Property Management App!"

July 26, 2021

5.0

Overall great experience and highly recommended for those looking to manage their rental properties and keep more of the revenue, outside of the typical vacation rental sites/apps.

Pros

The ability to send invoices and collect payments from all tenants in one location is great! Also having a maintenance request section makes it easier to track expenses and property repairs over time. Lastly, the fact that there is an actual app is key; other property management sites/apps do not have quality apps or don't allow the ability to manage everything effectively, all in one place.

Cons

The app is a little overwhelming upon initial introduction and takes a while to get used to. Should be simplified for mass adoption.

Switched from

[Avail](https://www.capterra.com/p/181119/Avail/)

The previous products did not have quality apps for on-the-go management.

Review Source

JC

Jamie C.  
Independent health coach  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Highly recommend"

December 20, 2022

5.0

Very helpful keeping my business great

Pros

Honestly I keep saying it but the organization is something that I would truly love

Cons

There really isn't anything that I don't like

Review Source

MA

Michael A.  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Easy to Setup and Use Property Management Software"

July 9, 2020

5.0

This software is used to manage rental properties and expenses. It is easy to use.

Pros

I love the fact this is product is easy to setup and use. It is also available on mobile with the same basic experience so its easy to put in expenses or receive rent.

Cons

It took a little bit of time to enter all of the contacts, tenants and professionals, there isn't an import mechanism. Also understanding the model took a bit of time. Could use a bit more of a setup wizard.

Review Source

Response from TenantCloud

July 21, 2020

We appreciate your feedback. Thank you very much.

LT

Leland T.  
Project Manager  
Real Estate  
Used the software for: 1-2 years

### "great product , just no telephone support"

August 6, 2018

3.0

got all my properties and tenants info in one desktop.

Pros

ease of use. great value for the money. great features and benefits to the renters.

Cons

not being able to contact someone by phone to get a response in a timely fashion. no sense of urgency especially when money is involved from tenants.

Review Source

Response from TenantCloud

September 27, 2018

Leland, we appreciate your feedback. Our goal is always to provide a consistently reliable product and an exemplary level of customer service. Currently there's no phone support, but we will be happy to help. Just submit a support ticket via your TenantCloud account and our team will contact you. Thanks!

MR

Morgan R.  
Real Estate Investor  
Real Estate  
Used the software for: Less than 6 months

### "Tenant Cloud for a Small Real Estate Company"

February 2, 2021

5.0

Pros

I purchased Tenant Cloud for the automatic payment system for paying monthly rent. It has been easy to set up and navigate. The help documents online are very thorough so there hasn't been a need to call customer service.

Cons

I didn't think the accounting system had all the options to track expenses on capital expenditure or repairs. Sometimes I go to the store and purchase things that I do not want to charge to a tenant or contractor and this option wasn't available.

Reason for choosing TenantCloud

Cozy is now owned my apartments.com and I didn't like the software. TenantCloud was a fair price of $9 a month so I think it is worth it.

Review Source

FM

Flipper M.  
Broker/Owner  
Real Estate  
Used the software for: Less than 6 months

### "Fantastic "

July 9, 2020

5.0

The customer service team is fantastic… Everyone has been most helpful especially \[SENSITIVE CONTENT HIDDEN\] who I have spoken to several times

Pros

This is a fantastic software program that actually has the ability to take the place of a full-time employee… I could not be happier

Cons

I have no complaints, I am not super proficient with New software and I am also Personally assuming management of all properties, the conversion has been good.

Review Source

Response from TenantCloud

July 21, 2020

Our Support Team is happy to have you as a customer. We value your feedback very much.

YB

Yaakov B.  
Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "You get what you pay for"

July 11, 2018

2.0

Pros

While it is a free product and the features they do offer once you find them are usually easy to find

Cons

All the features are quite limited and they keep moving around things on the interface which makes it harder to find the items that you were looking for. Its accounting department is not robust at all.

Review Source

DM

Dan M.  
REALTOR  
Real Estate  
Used the software for: Less than 6 months

### "Easy to Use and has potential! "

July 10, 2020

4.0

It is easier to use from my other platforms and has great value in the product.

Pros

I like the app and the notifications on the go! My applicants usually have trouble and complain about the software. That is not Tenant Clouds issue.

Cons

The app is clunky at times and crashes a lot because of updates. I hope this gets better soon.

Reason for choosing TenantCloud

N/A

Review Source

Response from TenantCloud

July 21, 2020

Thanks for sharing your experience. Our team always work on new improvements and we appreciate you taking time to leave your positive feedback here.

cH

cuong H.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "No onboarding team"

July 9, 2020

4.0

Yet to be determined, overall ok so far.

Pros

It has a decent suite of functionality that is slowly growing in features.

Cons

With the big names like Appfolio, they have an onboarding process/team to switch over, TC does not have this and is not user friendly when onboarding from a different property management software. The software

Review Source

Response from TenantCloud

July 21, 2020

Thanks for your feedback. We will be working more towards providing our customers with a better onboarding process. We value your comments a lot.

GZ

George Z.  
Real estate broker  
Real Estate  
Used the software for: Less than 6 months

### "The complexity of simplicity "

July 9, 2020

4.0

Transferring money takes forever to reach my bank account and this is something I didn’t like about the software. In General, I don’t know with more properties coming on my way if I’ll keep it.

Pros

I like the way the tenant pays through the software and the chat feature between us.

Cons

The first time I tried the software I said wow this is too easy but after using it for 3 months now. This software is very complicated and not clear on what to do and caused many mistakes in accounting. When I added a tenant to a property and created invoices as first payment or pro-rated payment it charged the tenant the next month as recurring (in the middle of the month). And had to delete all payments and created a new one that happens at the beginning of the month. Yesterday I added a water bill for the tenant to pay it and I added it as expenses but the tenant couldn’t pay it so i deleted it and created an income so the tenant can pay it. It’s frustrating to me and can’t see it it as easy as it looks.

Reason for choosing TenantCloud

Cheaper

Review Source

Response from TenantCloud

July 21, 2020

We are sorry to hear about your experience. Please, submit a support ticket via your TenantCloud account and our support team will be happy to help you with the accounting issues you have faced. Thanks for your feedback.

AZ

Andrew Z.  
President  
Real Estate  
Used the software for: 1-2 years

### "Rental Properties"

October 12, 2023

4.0

Pros

I find TenantCloud to be user friendly and easy to run and view reports across my properties

Cons

One area of improvement could be the backend payment processing - it tends to take a few days to transfer money.

Review Source

HB

Harold B.  
Broker / Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great product"

February 1, 2021

5.0

Very positive experience

Pros

Low initial cost Easy to use e-Payment of tenant rents

Cons

Full branded website is too expensive $100 per month I would like to see additional options for credit checks, for example, Rent Spree.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Reason for choosing TenantCloud

Low initial cost

Review Source

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