# Page 15 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 15 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 351-375 of 451 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MT

Mardi T.  
Broker  
Real Estate  
Used the software for: Less than 6 months

### "Pleased with the product"

May 24, 2021

4.0

Streamlined reports, consistency between processes, ease of communicating with tenants and ability to pay online

Pros

I am pleased with the product. It is relatively easy to navigate. I do have a few questions that I may require me to contact customer support but I'm still trying to figure things out so that I can train others.

Cons

The only aspect that I feel needs improvement is the search aspect for help.

Reason for choosing TenantCloud

Product referral from a colleague

Review Source

SK

Satish K.  
Software Engineer  
Computer Software  
Used the software for: I used a free trial

### "Leasing and working with service professional was bit difficult"

April 1, 2021

4.0

It was good but due to my specific need lacking decided to move somewhere else.

Pros

Lot of features Customizable Inexpensive

Cons

Was not able to meet specific leasing features.e.g. PDF template e-signature, missing state specific agreements. Not able to work easily with existing Service professionals or lacking co-ordination support for future autopilot need.

Reason for choosing TenantCloud

Still not sure on alternate but might go with Hemlane or Avail.

Review Source

BG

Bekah G.  
Marketing Coordinator  
Real Estate  
Used the software for: Less than 6 months

### "Best Property Management Program I’ve Found!"

June 15, 2018

5.0

We own/manage about 8 luxury apartment rentals and 6 business suites and this program has everything we need to be successful. I am so excited to see where our business goes now that we have the right tools to get us there!

Pros

Really easy to use, quickly learn how to maneuver through it, covers all the bases of what we needed the program to do and much more. It is a program we can and will grow our business with!

Cons

I have no complaints so far. I had looked through, downloaded and called about 20 different programs and nothing was exactly perfect for what we needed. Until I found TenantCloud! Then, it was like finally, the search is over!

Review Source

AA

Anthony A.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Developing product and great for a small property management company"

July 9, 2020

4.0

It’s been good, and the price is great but there are a few kinks it needs to work out. I will continue to use it and I feel some of the issues may be just user familiarity.

Pros

The price is inexpensive and the response via chat is great and fast.

Cons

The over the phone help has not been the best. Occasionally I feel like they are almost annoyed that I am calling. Also, the app needs some fine tuning.

Switched from

[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)

Yardi was too complicated.

Review Source

Response from TenantCloud

July 21, 2020

We appreciate your feedback. We're sorry to hear you find our phone support to be annoyed as you mentioned above, but we would like to assure you that our support team is always happy to assist. Best regards.

TD

Tammy D.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great Customer Service, \[SENSITIVE CONTENT HIDDEN\] has been been so helpful. She knows this program inside and out!"

April 8, 2021

5.0

Easy, and straight to the point.

Pros

Simple to use. Good customer service from the start.

Cons

It’s all good. No problems. Good app as well.

Reason for choosing TenantCloud

Seemed better and easy to use.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Wanted to try something better.

Review Source

VR

Verified Reviewer  
Product Manager  
Real Estate  
Used the software for: Less than 6 months

### "Checks all the boxes, but not deep in any category"

December 22, 2018

4.0

Pros

Checks all the boxes for what you need as a property manager - payments, maintenance, tenant management, basic reporting.

Cons

Lacks more detailed, customizable reporting. Tenant-facing experience feels a bit dated compared to consumer apps residents are used to using.

Review Source

Response from TenantCloud

December 27, 2018

Thank you for the feedback. We appreciate you taking the time to share your experience using TenantCloud.

YB

Yaakov B.  
Manager  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Know who you are"

November 14, 2017

3.0

Okay for the part time manager but nothing more

Pros

It is simple to use for the features that it does have and everything is clearly labeled for what it does

Cons

If you are a real management company and plan on using this as your way of interacting and keeping files on tenants then this software product is not the way to go. It does not offer enough reports and it can only handle dealing with leases and tenants in a very simple fashion. Once you start to have to rely on the program for remembering thing such as how much people paid and when they paid with what it becomes very inadequate.

Review Source

AB

Azlee B.  
Agent/Manger  
Real Estate  
Used the software for: 1-2 years

### "Hudson "

April 19, 2022

5.0

Good, very well

Pros

Pulling all the reports and u receive the app fee

Cons

Can't think of it now. Maybe next time.

Review Source

KB

Kathleen B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Needs to be more intuitive"

October 22, 2020

4.0

I can divide payments among different properties that will be a big help when I file my taxes!!

Pros

Easy to set up and includes most of what I need. I can use on my computer or my phone, so can enter data on the spot.

Cons

It’s not easy to figure out how to make it do what I want all the time. For instance if I enter some information then later figure out a better way to do it, I can’t find how to delete the first entry. I can’t figure out how to record payments made in advance, especially when they apply to a recurring obligation. Once the advance is in the system, how to apply that to a payment that comes up when due?

Reason for choosing TenantCloud

I looked for a long time for the right software and wasn’t able to find it until I found TenantCloud.

Review Source

VR

Verified Reviewer  
Application Engineer  
Financial Services  
Used the software for: Less than 6 months

### "An amazing cloud software that makes property management a breeze! "

July 18, 2018

5.0

Pros

User friendly, very well put together and easy to start up. I tried multiple cloud softwares and none of them had the ease of use and functionality that tenantcloud has!

Cons

Having to pay for eSignatures. However, even then the cost is fairly cheap compared to most competitors.

Review Source

Response from TenantCloud

October 2, 2018

Thank you for using TenantCloud. Happy landlording!

DV

Daniel V.  
Landlord  
Real Estate  
Used the software for: 1-2 years

### "Easy to use"

January 30, 2023

5.0

Pros

Easy to use one tool for lease management, rent collection, and accounting.

Cons

Tenants are charged a fee for payments. Would like to see a payment model where I, as the landlord, cover the fees.

Review Source

Response from TenantCloud

February 2, 2023

Daniel, we are grateful for your feedback! And we are here to let you know that you can change the settings and make yourself responsible for the transaction fees. To do that, please go to your Online Payments Settings and scroll down. If you have more questions feel free to email us at support@tenantcloud.com.

PS

Pamela S.  
Property Manager  
Real Estate  
Used the software for: I used a free trial

### "I needed help getting started and never really was able to use it. "

April 1, 2021

1.0

It seemed good but I couldnt get past a basic first step

Pros

I really dont know . I would like someone to talk me through the set up stage and learn how to use it then maybe I would purchase it. I have spent way to much on tech stuff that was supposed to be amazing but I do not work in tech so couldnt figure it out. lotw of wasted money:(

Cons

It needs to have instruction on every step and instructions for exceptions

Review Source

Response from TenantCloud

April 7, 2021

Pamela, we're sorry to hear about your experience. We have a telephone number available to all U.S. users: 1-888-364-7408, available from 9 am to 5 pm CST. We also have a live chat on our promo website. Each Thursday we have a webinar for the new users. We have a Help Center with video tutorials. Finally, you can always create a support ticket from your TenantCloud account and our support people will be happy to help you!

RS

Rashik S.  
Assistant  
Education Management  
Used the software for: 6-12 months

### "Easy, handy and smart way. No hassle of late fees "

February 21, 2022

5.0

Pros

Alert system. Easy interface. Invoicing is smooth.

Cons

bank account security. No layer confirmation. Credit needs to be applied. Just adding not work.

Review Source

FC

Francine C.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great software for the price"

January 11, 2018

4.0

Makes my life easier

Pros

Offers almost everything I want. Reports, tracking, payment, etc. Easy to set up, have access to mobile, and offers free owner website

Cons

Wish you could upload your own editable form. The forms are limited to their offering and don't have option to format/customize to need.

Review Source

Response from TenantCloud

October 2, 2018

Thank you for the feedback! We¿ll keep working on improvements.

DG

Devyn G.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "TenantCloud Review"

April 1, 2021

4.0

It’s good. Does what it needs.

Pros

Ease of access, simplicity, bookkeeping, income views, fees, auto-invoicing

Cons

Notices. I wish notices were a bit more clear & customizable. Also, I have an issue when creating a charge for a single tenant in a roommate lease, where it charges all of the roommates even when I only select one. Otherwise it’s fine.

Review Source

VR

Verified Reviewer  
Landlord  
Real Estate  
Used the software for: Less than 6 months

### "Not simple enough for my tenants and no help line for them to call"

March 4, 2019

3.0

I have three rentals and not one of my tenants can figure out how to pay online. As I am trying to find a solution to be able to manage my properties remotely this won't work. If it is this hard for tenants to figure out, they should have a help line to assist them with setup. I requested they cancel and refund my payment as I have not received any payments from tenants and won't be continuing to use it, They will not refund. Very unhappy

Pros

I liked the landlord interface and expense tracking.

Cons

Lack of help for tenants. They can't figure it your and there is no help line.

Review Source

Response from TenantCloud

March 8, 2019

Thanks for your feedback! We are sorry to hear about your bad experience. TenantCloud does provide customer support. If you or your tenants happen to face any difficulties when setting up or providing online payments, you can contact us via support ticket. Our customer support team is always ready to help!

MD

Meghan D.  
Chemist  
Utilities  
Used the software for: Less than 6 months

### "Beginning Tenantcloud User"

July 9, 2020

4.0

I love the customer help. They respond to my emails within 24 hours. I feel confident using Tenantcloud as a Property owner.

Pros

I love the price of the software and the ease of linking my listing to multiple websites. I like the maintenance request page!

Cons

I have a hard time finding things on the website. For example, I find it difficult to find a way to contact Tenant Leads sent my way. I end up emailing them through my personal email. It would be nice if there was a function to do this through the site. I believe one may be coming. I also have a hard time finding my accounting page.

Review Source

Response from TenantCloud

July 21, 2020

Thanks for sharing your feedback. We hope that our latest feature "search bar" will help in finding things faster. We appreciate your positive comment.

AT

AJ T.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Helpful and Easy to Use "

April 30, 2021

4.0

Overall I’ve had a positive experience using the program. I have recommended it to a friend as well.

Pros

I really like how easy the software is to use. I set up my properties and picked up how to navigate around quickly. It’s nice to see everything as a snapshot on the home page and then drill down and be able to filter on almost any aspect

Cons

I don’t like how I am not able to set up a reminder for myself to be emailed to me. I can set up the reminder but it just notifies me on the website and not through an email when that task or reminder is due. I also wish there was an easy way to record money as paid without having to click into it, enter the amount and click record.

Review Source

MH

Mikkel H.  
Landlord  
Real Estate  
Used the software for: Less than 6 months

### "Easy to use"

April 5, 2021

5.0

I think it's been very easy to use, and have potential renters complete applications, and also to get payments processed without need to directly interact with the renters.

Pros

It has been very easy for the most part to get this set up. It is also nice that there is a phone app that can be used in addition to the website.

Cons

There are a couple things that were hard to find, particularly some of the items that get populated into a least template.

Alternatives considered

[Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[Avail](https://www.capterra.com/p/181119/Avail/)

Reason for choosing TenantCloud

pricing and features seemed better with TenantCloud

Review Source

RS

Raj S.  
Landlord  
  
Used the software for: 6-12 months

### "TenantClous is a Great Free tool for new and experienced Landlords alike!"

June 15, 2017

4.0

Pros

Tenantcloud is very easy to set up and use. It took me a couple of hours to set up my 5 rental properties. I also like the fact that I can: Advertise my vacant properties online using the software Communicate with my tenants through the software PLUS there are plenty of features in the FREE package that I have not yet explored!

Cons

Although it can handle up to 75 properties in the FREE package, there is only 512MB storage to support that many properties, which can be limiting when you want to upload good quality pictures, lease documents etc for each property. One improvement could be the ability to purchase additional storage at a reasonable price OR the ability to link the pictures and docs from another storage facility.

Review Source

Response from TenantCloud

October 3, 2018

Ben, thanks you for using TenantCloud. Our support team will gladly work with you to resolve any issues you have with the system.

BX

Bei X.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Best tool for property management"

August 23, 2020

5.0

I am very pleased with the easy use of the software. will keep using it.

Pros

I like the feature of Maintenance Requests from either management or the tenant to save time and get the things done efficiently.

Cons

Reports. I am still figuring out how to generate reports.

Review Source

Response from TenantCloud

September 14, 2020

We appreciate your feedback very much. Thank you.

MD

Michelle D.  
Property Manager  
Real Estate  
Used the software for: I used a free trial

### "User friendly Property Management software "

September 16, 2021

5.0

It’s a great platform to centralize all your tenant and property information. Great automation to send invoices for rent dues and also reporting on statements. It is user friendly and simple to navigate through.

Pros

I enjoyed the free trial to test out the features before making a decision to purchase. It was user friendly and also like the mobile app. It’s great for new real estate investors and beginning property managers.

Cons

I put a support ticket in, that it was not accepting the phone number format and it took a bit of time to help me resolve the issue.

Review Source

GK

Gopal K.  
NA  
Real Estate  
Used the software for: Less than 6 months

### "Easy to use"

September 26, 2023

5.0

Pros

User friendly and easy to communicate with the property manager

Cons

Have used only for a short while and dont see any cons yet.

Review Source

RF

Richard F.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Perfect for what I was looking for"

March 30, 2021

5.0

Has saved some time and made us a little more organized. The online help has been great and some reviews seem to question it. I have tried to call yet, but being able to post things you are able to go about your day and an answer will be waiting when you get back in front of your desk

Pros

Easy to get up and going, Cloud base so I can use it anywhere. Looking to received online payments so first of the month isn't near as bad, and organize the maintenance request so they don't get lost in the schedule of everything else. Being able to inventory appliances, keys in one place is a nice feature I didn't think I'd use

Cons

The mobile App is a little longer to move around in

Review Source

RC

Richard C.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Small Operation Property Manager with 4 Single Family Homes in Portfolio"

October 14, 2017

5.0

TenantCloud is awesome. The two Cons I had are very minor and may have already been fixed since they make updates to existing features and add new features about once a month. I can't be more satisfied with the product.

Pros

\- Easy to use - Ton of features - All in one system that allows you to connect with tenants, owners, suppliers, and contractors - Continuously add features to make the product better - Extremely low cost, would be free for an operation my size expect I signed up for the feature that allows for payment through TenantCloud which only costs $9/month

Cons

\- The accounting feature could be more user friendly, currently it isn't very easy to edit anything in the system. Instead you have to delete the item and reenter it. - The system for potential tenants to submit rental applications was also not the most user friendly

Review Source

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