# Page 16 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 16 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 376-400 of 451 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Ricky S.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great Lease Management Software"

November 23, 2021

4.0

Its a great program!

Pros

Being able to keep everything in 1 place and the maintenance request organization.

Cons

Nothing really. We are still working through all of its features.

Review Source

AM

Anna M.  
Landlord  
Real Estate  
Used the software for: Less than 6 months

### "Worst customer Service and Very Insecure Application, Not secure as they advertise"

March 29, 2018

2.0

Improve your customer service. Very bad especially if customers are paying for subscription.

Pros

Good Features include Online lease signing, It doesn't have any other major benefits compared to cozy.

Cons

Worst Customer Service Not secure at all, they store all our documents in a way it's visible to public , I mean everyone who has internet access Whatever they advertise it's all bluff, you will know it once you start using it.

Review Source

KB

Kenneth B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great Software, Needs Mobile Optimization"

July 9, 2020

5.0

Fantastic to date, and hope to use them forever.

Pros

Inexpensive, Easy To Use, No Onboarding nonsense.

Cons

Mobile site for rentals isn't great. Needs work.

Review Source

Response from TenantCloud

July 21, 2020

Thank you for such kind words. We also hope you are going to be our customer forever!

VR

Verified Reviewer  
Managing Broker  
Real Estate  
Used the software for: I used a free trial

### "Decent free property management software"

March 31, 2019

3.0

Pros

Has lots of functionality for tracking tenants and properties

Cons

Not very user friendly, easier to use spreadsheets or other tracking tools

Review Source

Response from TenantCloud

May 17, 2019

Thanks for the feedback. We are constantly working to improve our product.

CM

Conor M.  
CEO  
Investment Management  
Used the software for: Less than 6 months

### "Excellent Software"

July 14, 2020

5.0

Pros

TenantCloud software makes it very simple to enroll renters, manage the entire signup process, manage maintenance requests, and bill rent. At a very affordable price with strong customer service, it was a no brainer for us. With software this capable and affordable, there's no reason anyone shouldn't be managing their properties and billing rent electronically.

Cons

There is genuinely nothing missing from the software. We have found everything we need in a simple package.

Review Source

Response from TenantCloud

July 24, 2020

We are more than happy to get such a lovely feedback. Thank you for your kind words.

JP

Jeff P.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Affordable solution for the small investor"

September 7, 2021

4.0

Excellent.

Pros

The ability to upload leasing documents and accounting information to the cloud and the mobile app.

Cons

I would like the ability to track mileage for my personal vehicle.

Alternatives considered

[Rentler](https://www.capterra.com/p/157834/Rentler-Landlord/)

Reason for choosing TenantCloud

Cost.

Review Source

JM

Joseph M.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Terrific Customer Service, Slight learning curve, Best for DIY Property Managers with <75 units"

April 6, 2021

5.0

Terrific value. Would highly recommend if you're motivated to get more organized and move your business from active to passive management.

Pros

I like the customer service the best. They respond to support tickets within a day. They are very specific.

Cons

The interface itself takes a little getting used to (transferring Excel Data into a format that works with their system). I am just at the beginning of using TenantCloud and am sure this is just a part of the learnings curve.

Reason for choosing TenantCloud

Privacy, Scalability, Customer Service, Recommended from BiggerPockets

Review Source

PC

PATRICIA C.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "This product screens you to death"

September 24, 2018

1.0

Tenant cloud and their customer service is awful!

Pros

Nothing. I can't recommend them at all there site is awful, the verifcation ridiculous and it scared my tenant.

Cons

I was pissed that I had to get verified but I did it only yo have my tenant say he would rather mail a paper check then deal with tenant cloud because they asked for his banking info. Cancelled immediately!

Review Source

sH

sam H.  
General Contractor  
Real Estate  
Used the software for: 6-12 months

### "Great app and trustworthy "

March 8, 2018

5.0

Will be great to connect management in different locations in the US and allow Contractor Service as referral to other Tenant cloud users

Pros

Easy to use, no problems so far. Been using it to manage 3 properties I would recommend it to others

Cons

Money transfer can be faster with use of Zelle type payments. Can list Contractors to other tenant users. Offer more services and discounts.

Review Source

SA

Samer A.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "New user"

September 26, 2023

3.0

Pros

I like how you can track and manage accounting online, additionally, the feature of direct deposit is great

Cons

I’m not sure if I was not lucky with their customer support services

Review Source

Response from TenantCloud

December 1, 2023

We are grateful for sharing your experience. We believe there must have been some misunderstanding. Please contact us at support@tenantcloud.com, and we will be happy to help with any questions.

RRY

Ryan Rey Y.  
Accountant  
Real Estate  
Used the software for: Less than 6 months

### "Cost Effective Solution that works"

February 2, 2021

5.0

Pros

Easy to deploy and app is easy to navigate and works well.

Cons

We had some difficulty getting the TC online payments started.

Review Source

GF

Gary F.  
Landlord  
Hospitality  
Used the software for: Less than 6 months

### "Seems to Work Well, But It is not intuitive "

April 15, 2022

4.0

Mostly good, but many terms are used assuming I understand them. Make it more user friendly and intuitive

Pros

Advertising my property and online payments

Cons

I can not collect rent without getting a tenant to sign a lease. Some areexisting tenants with an old lease.

Reason for choosing TenantCloud

first one I found that seemed to be for rental management

Review Source

Response from TenantCloud

April 20, 2022

Thank you for the feedback, we appreciate it very much.

NS

Natalie S.  
Asset Management Lead  
Real Estate  
Used the software for: Less than 6 months

### "Good solution for business with a small portfolio"

February 1, 2021

4.0

Just started but so far it is easy to use and navigate.

Pros

Low barriers to entry with the free option, don't need a minimum number of units, don't have a base fee, compatibility with Quickbooks (this is the paid version).

Cons

Haven't used it long enough to dive into the details.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Yardi Breeze](https://www.capterra.com/p/164741/Yardi-Breeze/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing TenantCloud

Price and size of my portfolio

Review Source

BK

Bryan K.  
Owner  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Decent software. Don't expect any help. "

March 15, 2018

1.0

Pros

It's a bit clunky but does a pretty good job of keeping track of things. Some features are nice, but can take a while to set up.

Cons

Customer service is HORRIBLE. No phone number, only email, if you ask for them to call you they wont. It's either bots or a service center in India. DO NOT expect them to help you in any way.

Review Source

LMP

Lee Melvin P.  
Adjunct Professor  
Education Management  
Used the software for: Less than 6 months

### "New TenantCloud User"

September 28, 2023

5.0

Pros

I am a new user to TenantCloud. I have found the interface simple to use.

Cons

There are times when TenantCloud experiences as a glitch, such as the server being down. Thankfully, this does not happen often!

Review Source

DW

Doug W.  
Property manager  
  
Used the software for:

### "We started using EvaProperty.com 3 months ago at our company"

March 3, 2014

5.0

We started using EvaProperty.com 3 months ago at our company. Very simple and transparent software overall, but still it's better for a small and medium property holders. However, I can strongly recommend Evaproperty for its accountiong, online rent collection possibilty and free marketing website, btw sign up is free Pros: very useful accounting, personal website with design templates, vendor, maintenance and tenant portals, easy design, no unnecessary expensive "bells and whistles" other softwares have. And the pricing is good. Cons: high custom domain set up fee, no ROI indicator, too many updates.

Review Source

Response from TenantCloud

October 3, 2018

Thanks for your review. We really appreciate it.

JH

Jerry H.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "8 from 10, I'm happy with it overall"

October 22, 2015

4.5

Pros

After 3 years in property management with several previous software vendors I have found Tenantcloud and I could not be happier. It handles everything I need, that’s what I call end to end solution. They have recently released the design and I love it. When I signed up I was a bit confused with their pricing model ( they claimed to be free for 75 rental units) but it is actually free for 75 units with unlimited tenants and personal listing website. Can’t say this is the best solution on the market since I haven’t tried all of them, however, it is just perfect for diy landlords like me.

Cons

Some features are currently under construction but the support team promises to launch them soon.

Review Source

bD

bette D.  
Property Manager  
  
Used the software for: Less than 6 months

### "Tenantcloud has some desired features"

November 16, 2017

3.0

Pros

Tenantcloud has several features to help the landlord automate the processing of tenants from the screening process, to lease information, paying rental payments online, managing work orders, etc.

Cons

Some of the features are limited such as the type of screening reports to select from, limited tech support (real time chat with support would be very helpful)!

Review Source

Response from TenantCloud

October 2, 2018

Thank you for the great feedback and for your helpful suggestion with real time chat. We will add it to our Ideas list. Thanks!

KT

Kevin T.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Tenantcloud"

February 27, 2019

1.0

Terrible

Pros

There is no pros just cons with this product. Almost impossible to reach customer service terrible support!

Cons

We have been trying to cancel the subscription to tenant cloud for almost a month now. Nobody returns your phone calls. Now I have to contact my bank on getting these charges removed

Review Source

Response from TenantCloud

March 6, 2019

We¿re sorry you¿re unhappy with your experience using TenantCloud. Could you please submit a support ticket providing us with details of your issue? Our customer support representative will work with you to resolve this. Thank you for understanding!

GC

George C.  
General Manager  
  
Used the software for:

### "Can't believe it's FREE!"

April 9, 2015

5.0

Love it! Can't believe it free. I have been using for one month and use it to communicate with all of our 50 tenants. The marketing website is amazing. It is really a full property management system for free. Maintenance and payments all done within the system, which save so much time. I did have an issue with putting in some previous information and contacted customer service, but it took a couple days to get it fixed. They did fix it though. Has my recommendation.

Review Source

Response from TenantCloud

October 3, 2018

We appreciate your positive feedback. Our goal is always to provide a consistently reliable product and an exemplary level of customer service.

TE

Tanya E.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Accounting"

November 7, 2019

4.0

Pros

Easy setup. Functionality ok in this regard.

Cons

Accounting setup a little confusing. A lot of back and forth when looking for a transaction.

Review Source

AQ

Aaron Q.  
Mechanical engineer  
Defense & Space  
Used the software for: Less than 6 months

### "Need better user interface. "

April 8, 2022

3.0

I wanted to self manage and get away from my property manager. However the sluggishness of the system setup and difficulty of setup is making me hesitant to roll out to my other tenants.

Pros

Dash board looks nice. But isn’t intuitive

Cons

More intuitive or easier user interface. It was difficult for my tenant to set up tc pay. It’s not that easy to navigate. And she wasn’t able to set up from her mobile app.

Review Source

Response from TenantCloud

April 18, 2022

We heard you. Thank you for the feedback. We appreciate you taking the time and sharing with us.

JL

Jon L.  
Owner  
Law Practice  
Used the software for: Less than 6 months

### "Free? Awesome!"

December 22, 2016

5.0

I am so glad I found TenantCloud.com! It is perfect for the owner/investor. Great job! Support their vendors to ensure this business model works. Thank you!

Pros

Ease of use, great looking, does the jo for the small investor.

Cons

Haven't found any yet!

Review Source

Response from TenantCloud

October 3, 2018

Jon, wow! We were blown away by your review. It made our day. Thank you for using TenantCloud.

JM

John M.  
Accountant  
Accounting  
Used the software for: Less than 6 months

### "Solid software with great functionality"

June 28, 2022

5.0

Pros

\-One stop shop -Great options to post your rental to all rental listing websites

Cons

\-High price point to access lease editor

Review Source

BS

Bart S.  
Managing Director  
Financial Services  
Used the software for: Less than 6 months

### "Tenant Cloud is a disaster"

January 26, 2021

1.0

It is such a hassle to use from the customer perspective that ultimately I just worked it out to do a direct autopay from my bank account. I would avoid this software if you can help it.

Pros

Nothing - it doesn't work well. The interface just doesn't work well.

Cons

The entire interface does not function well for the user. Verification does not work well the links to bank accounts etc, nothing works well.

Review Source

Response from TenantCloud

April 7, 2021

Thank you for the feedback. We are sad to hear about your experience. We hope you will find the product that suits all your needs the best.

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