# Page 17 | TenantCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is TenantCloud the right Property Management solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133029/TenantCloud/reviews

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TenantCloud

4.3 (451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 15th, 2026

# Page 17 - Reviews of TenantCloud

## Showing most helpful reviews

Showing 401-425 of 451 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MF

Mike F.  
Owner  
  
Used the software for:

### "Small Landlord and Love it"

May 4, 2015

5.0

Tenants get their own portal to pay rent it goes right to my bank account. The only time I go to the site is when I get an email maintenance request, which I hit a button and send it to a guy that I use to do maintenance. It keeps track of all my accounting and information on its own. This is unbelievable. Four months and loving it. Cons: I can't pay the maintenance guy or at least couldn't find where to set up payment to him. I wish I could set up my mortgage connected with the properties as well.

Review Source

Response from TenantCloud

October 3, 2018

We really appreciate you taking the time to share your experience using TenantCloud. Thanks!

RF

Rebekah F.  
Assistant Property Manager  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Editting"

April 17, 2017

3.0

great for staring out

Pros

Tenant cloud offers maintenance request and accounting and gives the ability to connect your tenants and owners to tenant cloud.

Cons

does not offer enough editing space on the tenants lease and or contact info. Needs more options to split up payments.

Review Source

DB

Denney B.  
Owner  
Wholesale  
Used the software for: Less than 6 months

### "Tenant Cloud review"

May 8, 2021

3.0

mediocre

Pros

Well, it was recommended by a few of my fellow investors

Cons

T00 expensive as compared to other products such as apartment.com.they allowed me to set up payments with my tenants free of charge,and I did not have to pay an annual fee,and tenant cloud is not that user friendly,and your customer service support staff r too abrupt with the customer.

Review Source

Response from TenantCloud

August 4, 2021

Sorry to hear about your experience with TenantCloud. We hope you will find the product that suits all your needs the best.

AJ

Aisha J.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Easy to use"

June 28, 2022

4.0

Pros

The software is easy to use. I just enter my property and tenant info and go with the flow. I like that my tenant and I can communicate and everything is documented.

Cons

I ran into a few obstacles during the verification section. They were resolved when I contacted customer service.

Reason for choosing TenantCloud

I was referred by a current user.

Review Source

SJ

Sam J.  
NA  
Computer Software  
Used the software for: Less than 6 months

### "A relief from traditional property management companies"

July 9, 2020

4.0

Awesome product.

Pros

Right value for money. Getting rid of traditional property management companies, who looted me for years. Managing my own property with ease and taking control of my property.

Cons

I am still trying to get used to this. I think, there are ways, it can bring important features forward to make it more user friendly.

Review Source

Response from TenantCloud

July 21, 2020

Thank you for your comment. Our TenantCloud Team really appreciate it.

KE

Kaycie E.  
Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "This one is my favorite!"

August 14, 2018

5.0

Pros

I love to use Tenant Cloud to keep track of all of our tenants. I don't know what I would do without it!

Cons

I wish that Tenant Cloud was a little less expensive, but for what the product does I think it's worth it.

Review Source

DS

Dil S.  
Founder/Owner  
  
Used the software for:

### "Very Buggie, no customer service"

December 2, 2014

2.0

The idea and features are great in the site. The issue is there are still tons of bugs, and customer service will not help. Takes days to get ahold of something and even then you might not get a fix. The features I like and they are still running beta so hoping the new version is a lot better with more customer support/service.

Review Source

Response from TenantCloud

October 3, 2018

Thanks for the feedback. We apologize for the inconveniences you¿ve had with TenantCloud. You can always submit a support ticket for us to investigate and fix any issue as soon as possible.

BC

Brian C.  
  
  
Used the software for:

### "Easy rent collection"

September 16, 2015

5.0

TenantCloud has changed the way we manage single family homes, as all the processes became much easier. Easy accounting and rent collection, I don't need to calculate everything by myself now. And they even don't charge me for using it.

Review Source

Response from TenantCloud

October 3, 2018

Thanks for the great review.

ES

Edgar S.  
Owner  
Commercial Real Estate  
Used the software for: Less than 6 months

### "Perfect app love it "

September 17, 2021

5.0

I love it my tenets like it win win

Pros

So quick to use , share apps and save. So simple it’s brilliant

Cons

The transfers of funds could be a little faster to process but other than that no complains

Reason for choosing TenantCloud

I liked your reviews and app set up

Review Source

TS

Teresa S.  
Property Manager In Charge  
Real Estate  
Used the software for: Less than 6 months

### "Great easy software, for a reasonable price"

September 21, 2018

5.0

After a few hours of looking around, I was able to get the hang of it, and am in compliance now with managing my properties

Pros

In the state of SC, we have many requirements as to how we maintain our records. This software is inexpensive (especially in the beginning), and has everything I need. Cloud based is also a huge plus!

Cons

I haven't come across any real "cons" yet, but I will say that if you don't reach out to support (I didn't), there will be a bit of a learning curve if you have not worked with property management software before.

Review Source

CTY

Chieh Ting Y.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Rich functionalities but lacking in few key areas"

April 30, 2021

4.0

Overall, good for what I need it for. I do a lot of things offline cause it's not doable in the system. Paying primarily for the ACH set up & advertising.

Pros

Financial management & tax option. Ability to collect rent online w/ a log-in portal for tenants.

Cons

Lack of proper template management & addendum management. Software is buggy and often requires "restart" of steps. Support tickets explains it. Advertising of ability to hook up to Zillow, but doesn't actually have the support...etc.

Switched from

[Avail](https://www.capterra.com/p/181119/Avail/)

Price

Review Source

DB

Davina B.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Great for beginners to expert landlords "

February 11, 2021

5.0

Pros

I like that it’s a one stop shop for my tenants and me. I can send the lease, collect rent, and schedule maintenance using TenantCloud

Cons

It takes a week from the time tenant pays rent for me to receive the payment in my bank account.

Reason for choosing TenantCloud

Seemed easier to use and it has a lot of YouTube tutorials

Review Source

NH

Nathan H.  
  
  
Used the software for:

### "Great idea & looks great"

November 8, 2015

5.0

TenantCloud seems to be a cost effective service for both landlords and tenants. I was first a bit confused with the connection system but after a while I found it and successfully connected with my tenants so they can pay rent and communicate within the system (btw I love the chat). Overall it looks like the system is better for landlords as of now.

Review Source

Response from TenantCloud

October 3, 2018

Thank you so much for the great review.

GW

Greg W.  
  
  
Used the software for:

### "I've found the one!"

April 6, 2015

5.0

And I mean exactly the software. Finally I got a great system to manage my properties. I have tested approximately all of them. After a month of using tenantcloud I'm finally satisfied. Accounting is quite easy and they do not charge for using the system. I didn't have to give my credit info. Everything is clear and you see how it works for you.

Review Source

Response from TenantCloud

October 2, 2018

Thank you very much for the great feedback!

aS

ashley S.  
health care worker  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Tenant cloud for on line payments"

December 2, 2021

3.0

All in all good

Pros

Was easy to download and pay rent after having bank info verified

Cons

Took a while for papers to download and bank info to go through

Review Source

Response from TenantCloud

April 20, 2022

Thank you for the feedback, we appreciate it very much.

HP

Hernán P.  
Director  
Management Consulting  
Used the software for: I used a free trial

### "Great solution, scalable and easy to use."

April 1, 2021

5.0

Supportive, effective.

Pros

Very easy to use, both via web and thru the app. Very intuitive UX.

Cons

My biggest problem is not being able to sync with a bank account, forcing to enter all bank transactions manually. Having this option would make it the perfect solution

Review Source

VR

Verified Reviewer  
milieu therapist  
Hospital & Health Care  
Used the software for: I used a free trial

### "review"

September 13, 2021

5.0

fairly good

Pros

easy to use on mac make payments easily

Cons

price no easy to use on iphone lack of resources

Review Source

CT

Caleigh T.  
Managing Member  
Real Estate  
Used the software for: I used a free trial

### "Trial Only"

November 29, 2021

3.0

Pros

I got the trial for this to compare against other free products. The free products won out for cost and ease of use.

Cons

The fact that there isn’t a free version.

Alternatives considered

[TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/)

Reason for choosing TenantCloud

No

Review Source

Response from TenantCloud

December 2, 2021

Thank you for the feedback. We are sad you didn't enjoy our Free plan. We hope you will find the best solution to suit your needs. Best regards, TenantCloud Team

DS

David S.  
  
  
Used the software for:

### "Simple and free "

August 18, 2015

5.0

I think it's great you have all these options to manage your property such as work orders, tenant profiles, property profiles, and on and on. But for someone who would just like to setup one property with new tenants to collect rent you have to input an awful lot of data.

Review Source

Response from TenantCloud

October 3, 2018

Thank you for the great feedback! We do our best to make your user experience as easy as possible.

YP

Yakisha P.  
Propety Manager  
Real Estate  
Used the software for: Less than 6 months

### "Great product"

July 15, 2020

5.0

Overall, this is a great software.

Pros

I love the accuracy of the reports

Cons

That on the reports it doesn't transfer the positive cash flow to the following month.

Review Source

Response from TenantCloud

July 24, 2020

We are happy to hear that. If there's an issue with anything, please contact our support team, so they can assist you.

JG

Jacque G.  
Sales  
Consumer Goods  
Used the software for: I used a free trial

### "Tenant Cloud Trial"

November 24, 2021

5.0

Pros

The lease management and tenants ability to pay for rent

Cons

That it doesn’t incorporate accounting for the mortgage payments for owners

Review Source

GS

Garis S.  
Software Engineer  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Love it. Helped me setup my first property"

July 9, 2020

5.0

Pros

Electronic signing, electronic payment and document management.

Cons

sometimes hard to navigate, once you understand how its navigation works is fine, but before that, menu is not very intuitive.

Review Source

Response from TenantCloud

July 21, 2020

Thanks for the great feedback. Our TenantCloud team really appreciate it.

CH

Candice H.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Newbie to Rental Management Programs"

February 1, 2021

5.0

Pros

I like the easy user face of the app & website. It's simple, fast and efficient to get around to my multiple properties. I REALLY like the division between tenants & homes as those can change often.

Cons

More options for direct deposit vs 1 software

Review Source

DF

Dave F.  
Realtor  
Real Estate  
Used the software for: I used a free trial

### "Good product, but the value wasn't there for me."

April 2, 2021

3.0

Pros

All the offerings are great! I like that you can track contacts here.

Cons

Price point. For small businesses / individuals the ROI isn't there.

Review Source

Response from TenantCloud

August 4, 2021

Thank you for the feedback! We hope you will give TenantCloud another chance as we are constantly improving and updating our product.

RS

Raj S.  
Landlord  
Real Estate  
Used the software for: Less than 6 months

### "Great Software for Small to Medium Landlords!"

November 18, 2016

5.0

I started using tenantcloud a few months back and I am very impressed with the fact that there is a continuous improvement program where the Customer Support team listen to the customers plus it is FREE! Wow! One thing I would like to see is: increase in storage capacity not linked to number of properties - If TenantCloud can provide additional storage for a fee as a separate feature, that would be a great addition!

Pros

Ease of use; Listing Website

Cons

N/A

Review Source

Response from TenantCloud

October 3, 2018

We appreciate your positive feedback. Our Team will keep working on improvements. Thanks!

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