Who Uses This Software?

The adaptable, flexible, easy-to-use ICM platform is suitable for a global business in any industry, for any kind of contract, in over forty languages.


Average Ratings

30 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Icertis
  • www.icertis.com
  • Founded 2009
  • United States

About Icertis Contract Management

Icertis, the leading provider of enterprise contract management in the cloud, solves the hardest contract management problems on the easiest to use platform for companies with $750M or more in annual revenue. Icertis helps companies transform their commercial foundation ensuring compliance, improving governance, mitigating risk and enhancing user productivity, thereby improving the bottom line.


Icertis Contract Management Features

  • Approval Workflow
  • Auto Extraction
  • Buy Side (Suppliers)
  • Completion Tracking
  • Compliance Management
  • Contact Management
  • Contract Drafting
  • Contract Templates
  • Digital Signature
  • Document Management
  • Full Text Search
  • Government Contracts
  • Lifecycle Management
  • Milestone Tracking
  • Sell Side (Customers)
  • Specialty Contracts
  • Version Control

Icertis Contract Management Reviews Recently Reviewed!


Capterra-loader

I sourced, and implemented this tool for our Global buy side

Apr 24, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, support and service. People are fantastic to work with. The tool is best of bread with improvements to come. The project teams that I have worked with have gone above and beyond to ensure that our needs were met, on time, and on budget. I have been very pleased with the tool. My users as a whole have also appreciated the search features and the ability to setup deviation approvals. Very pleased with the technology and the people.

Cons: It takes a bit of time to configure the tool and get it to work. Once it is setup it works flawlessly. I wish that the tool had more features for the negotiation portion of the clm

Overall: One uniform database for all of our buy side agreements across the globe. We have consolidated many systems to one.

Icertis made creating NDAs a breeze.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use for this software when creating NDAs and other smaller documents. The integration with DocuSign is seemless and internally the process is much more efficient. I also like that it is a hub for all of our users to store their contracts, when in days past we had to go looking for documents in personal folders.

Cons: It's a bit clunky with larger agreements and much of then negotiations have to take place outside of the software. I also dislike how many updates I get when creating a single document, something I'm sure I could turn off but I have yet to find out how. It is also a bit of a bear to upload contract on third party paper to the system, something I believe is about to change.

A User friendly and robust contract management tool

Mar 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We have been using ICLM for more than 2 years now. We have managed to overcome the challenges that we had been facing in our traditional way of managing contracts. Contract Management has become a lot more easier now. The team at ICERTIS understood our requirements and has been able to customize the tool as per our needs and to our satisfaction. The tool is quite user friendly and we have seen faster acceptability of the same within our sales team located across the globe.

GREAT PRODUCT!

Apr 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use and the Contract management capabilities. The ability to quickly and accurately identify contracts and the platforms agility.

Cons: Currently, I do not have any feedback for this section. However, I will state that I have been engaged with partners at Icertis and they are continually investing in the platform and the identified future enhancements are cutting edge.

Overall: A consolidated platform to perform all contract management functions.

impressively improves the management of conrates and their administration. it is very useful

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it allows me to visualize all types of contracts (corporate, sale and purchase); improve my commitment at the time of compliance with the contract thus also improving the management of my business. It is very simple to use, saves time and provides me with extensive solutions when managing a contract

Cons: I can not complain about such excellent and useful software at the time of facilitating the management of contracts. is a tool that guarantees and helps in legal process services regarding contracts and their compliance

This is a great way to organize, and navigate our agreements. Keeps us inlign and on time!

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: link buttons and ease of approval. This has allowed me to keep my contracts organized and accesible. I love that I can view easily and be able to navigate our agreements for approval or rejection. It allows our team to develop communication. I appreciate the ability to approve at my own pace as well.

Cons: not much. The only thing i would say is that we need to have a better "listing" system. This is the only thing i would say.

Overall: timely approvals

The custom features are excellent!

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Icertis has been the easiest and most customizable software I've used thus far! Since merging to Icertis, contract management has become very efficient.

Cons: There hasn't been any issues or concerns that the Customer Support Team at Icertis hasn't been able to answer or help us with!

It has been ok

May 17, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: There is not anything at this time I feel there is a Pro to the software. It is part of my company and I need to learn it.

Cons: The program is classic legal products and is a large step back from ease of use systems. The system has too many areas to go to and you cannot put them together for seamless functionality

Overall: At this time I do not have any other than the company is dedicated to it. I will be 100% behind it because I am 100% behind my company.

We've had a seamless and positive experience with iCertis

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: iCertis has built their platform with an API-first architecture. This enables endless integration opportunities. Also, the fact that iCertis is purely cloud-based.

Cons: Currently, there are no integrations with Oracle. However, this is on their roadmap. Additionally, there are limitations with phone channels.

Overall:
enterprise-wide centralized CLM platform, redlining/negotiation efficiencies, compliance, analytics

Fantastic product

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is very user-friendly, easily customizable, and has a sleek, pleasing appearance. Our internal clients are very enthusiastic about using the platform. ICertis also releases new versions every six months, so you are continually seeing improvements and innovation.

Cons: There is a steep learning curve from an administrative perspective, but everything is pretty logical

Icertis is the most complete contract management system I've utilized in my 20+ years in Logistics

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to update contracts and track changes and updates. Also, it knows what I can update and what legal needs to review

Cons: Set up for Logistics can be difficult when the platform is focused on the main business. There is some limitations due to the need to create a template and not able to create ad hoc.

It helps a lot and is very useful when managing a contract and its fulfillment

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is a very practical and simple tool when preparing contracts, among them; of purchase and sale; It allows me to save a lot of time and guarantees and exemplifies enormously with respect to legal processes regarding contracts and their compliance

Cons: It is a software that is very easy to use and I have no criticism about it because it has helped me a lot in the preparation of contracts, their compliance and administration

It is such a simple tool and has helped me a lot when managing a contract

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Making a contract is not easy, and in my case this software has provided me with many tools when developing one that I need at the moment; this tool has been so useful, practical and simple when using it

Cons: This software is fantastic, and I have no objection or any bad experience with it; It has been very helpful, It provides me with ample solutions and I have saved a lot of time and money

Highly configurable solution, supported by a strong support team, open framework for integration

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The solution is highly configurable which is allowing us to meet our unique business needs both on the customer/sell side and vendor/buy side. The solution is backed by a strong support team which is key to a successful implementation. The API framework is key to enable us to integrate the solution to our core operational systems.

Cons: The highly configurable nature of the product comes with some complexities. Once we began loading contract data we have found that it can be difficult to make configuration changes due to the data integrity built into the system.

Overall: iCertis ICM is enabling a transformation to how we manage the contract lifecycle and tie contracts to our operational systems that execute the contracts.

I use Icertis CLM in my role in procurement almost every day

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: allows you to keep everything in one place, notifications is helpful, very collaborative for teams, ability to assign to others, can access with my phone

Cons: the search functionality doesn't always work like I would prefer, hard to pull back agreements if I sent in error

Overall: better management of our agreements

Efficient

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Manages agreements and provides efficiency. It prevents duplication of agreements that contradict each other.

Cons: Links with adobe and adobe does not have the best support team. Agreements cannot be bundles into one email to send to the vendor.

This is a good tool but will require getting used to the unique and new capabilities.

May 17, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Allows for one stop tracking of vendor agreements. Electronically housed and tracked for both internal and external users.

Cons: The functionality of icertic is not user friendly but will be learned over time with more use and experience.

Scalable, Easy to use and Readily customizable product

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a global business executing hundreds of thousands of contracts annually, Microsoft Corporation needed a solution that was scalable, easy to use and readily customizable to our unique processes. Of all the vendors we evaluated, the Icertis CLM product had the best architecture, the most inspired user interface, and a compelling and innovative approach to managing the contract lifecycle process. We have deployed the product globally, with great user adoption and high satisfaction.

Went live within 60 days

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are delighted to be fully up and running on the Icertis Contract Management system! The system is fully functional and working according to the specifications we provided. All of this was accomplished in less than 60 days since we did the kickoff and we appreciate the diligence and follow through on the commitments you made. We look forward to using the system here at Silverado.

As new user, I can easily see the value of the tool.

May 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Centralized retention will help with people moving within the organization, no paper
Electronic signature
Reminders for tasks

Cons: Lack of speed, perhaps this is hardware related?
Having to convert xls to pdf is a limitation.
Tutorial during inputs; this would be more intuitive. Provide definitions while hovering over a button. i.e. "by selecting this option you will...."

Overall: document retention

It is still early but the tool has been great to work with so far!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can find everything I need all in one spot. It is very easy to use and not hard to learn the tool. I would highly recommend it!

Cons: There is very little that I dislike at the moment. Since it has only been a short time of use, I haven't found anything that really bothers me yet.

Overall: It allows us to have everything in one place. Very organized and easy to use

Made my life easier!!!

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is an easy and convenient way to review and process contracts. Instead of having to manually go thru emails to find agreements, this is a simple and efficient process.

Cons: I received no training on how to maximize this system and had to figure it out by myself. Wasnt difficult to learn but could have used a quick training document.

I had an awesome experience working with the beta site, uploading contracts for review.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Pros: I liked how accurate the platform was with identifying the fields listed within the contract. There was a function that showed the weight of the attribute match.

Cons: The system could use more development in the Artificial Intelligence space. Conversion of contracts are difficult when a business does not have a standard contract type.

innovative approach towards contract management process

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Icertis' innovative approach to contract process streamlining and automation using SharePoint helped us plug revenue leakage and set us up for working even more closely with our sales teams.

Capterra-loader

Easy to use!

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Creates efficiencies within my position to access necessary information quickly! This is a great asset for position.

Cons: Hard to say! Within my position I wanted some extra bells and whistles but overall this is a wonderful product!

Used for contract management

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I enjoyed the ease of use and functionality, everything was typically very user friendly and a simple process.

Cons: Sometimes it takes a little while to search for a specific function, such as attaching a document to a contract.

Capterra-loader

It helps us with the controls of contracts, its amazing

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This has been the easiest software that we have used at work, it is customizable and it helps us a lot with the administration and control of contracts, since we used it we have not had any problems

Cons: We have not had any problem with this platform, the doubts that we have had have been resolved thanks the customer support

Overall: thanks to this software we have improved greatly with the organization of contracts

Capterra-loader

Easy to track edits and changes

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can easily track edits and changes from all parties and see history of those changes. Helpful in organizing many contracts.

Cons: Nothing to note at this time. From what I have used the functionality works for my role. Looking forward to using it more!

Overall: I don't know that I would be in a position to need to recommend but others in our organization may.

Great way to communicate with multiple parties involved.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: User friendly interface that makes it easy to find your way through and find what you need within the software

Cons: Would suggest a training to kick it off with team to help users with the best way to work within the software.

Overall: It made it easier to work across multiple teams within our company to complete the required task within everyone's field.

Excellent

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate. Very intuitive. Email prompts easy to use links are helpful. Simple signature process is also helpful.

Cons: A couple times when I used the system it took a while of for it to reply to me. Had to check back to ensure that I did it correctly.

Overall: Much easier to work with than our old word document process.