# Icertis Contract Intelligence Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Icertis Contract Intelligence Software - reviews, pricing plans, popular comparisons to other Contract Management products and more. Source: https://www.capterra.com/p/133034/Icertis-Contract-Management/pricing --- # Icertis Contract Intelligence Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Icertis Contract Intelligence ## What is Icertis Contract Intelligence? The AI-powered and analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the vital contract information that defines how an organization runs. Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion in 90+ countries and 40+ languages. ## What is Icertis Contract Intelligence used for? [Contract Management](https://www.capterra.com/contract-management-software/) Overall rating Based on 41 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Starting price $1 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Icertis Contract Intelligence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.icertis.com&name=Icertis Contract Intelligence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Icertis Contract Intelligence 4.3 (41) VS. [4.8 (177)](https://www.capterra.com/p/153712/ContractSafe/reviews/) Starting Price $1 Per User, Per Year Starting Price $450 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (41) Ease Of Use 4.9 (46) Value For Money 4.1 (36) Value For Money 4.8 (40) Customer Service 4.1 (41) Customer Service 4.9 (42) ## Icertis Contract Intelligence alternatives [4.6 (235)](https://www.capterra.com/p/144154/Concord/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,242)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (78)](https://www.capterra.com/p/145449/Gatekeeper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (53)](https://www.capterra.com/p/15072/Contract-Insight/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133034/Icertis-Contract-Management/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Completion Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Compliance Tracking 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Contact Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Contract Drafting 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, edit, and revise contracts/written agreements Document Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Pre-built Templates 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Icertis Contract Intelligence 38 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. An agreement between a business and an external supplier for the delivery of a set of products or services Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Create, edit, and revise contracts/written agreements Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Alter the layout and content of reports Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Digitally sign online documents Search for specific words or phrases within a document or database Contracts specific to government agencies or organizations who deal with government agencies Accept, record, and reconcile financial transactions Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Timed notification for any upcoming task, deadline, appointment, or activity Manage and track the renewal process for various services, subscriptions, contracts, or licenses View and track pertinent metrics to find patterns and gain insights from data An agreement between a buyer and a seller for the sale and delivery of goods or services An agreement that's only valid if signed by all involved parties, sealed, and delivered Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (38) 4.2 Based on 38 reviews ## Pricing Value for money 4.1 (36) Basic $1.00 Per User,Per Year Value for money 4.1 (36) 4.1 Based on 36 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (41) 4.1 Based on 41 reviews ## User reviews Overall rating 4.3 Based on 41 reviews Filter by rating 5(19) 4(18) 3(3) 2(1) 1(0) Mentioned topic Sorted by most recent BP Brizl P. IT Marketing and Advertising ### "Maximizing Contract Efficiency with Icertis Suites" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 February 7, 2023 I use Icertis Suites software to manage my contracts. It helps me automate many of the tasks I used to do manually, and it makes it easier for me to keep track of all the contracts I have. This has saved me a lot of time and effort, and it's helped me reduce the risk of contract-related errors and breaches. The user-friendly interface is easy to use, and everyone in my organization has adopted it quickly. Icertis Suites has really helped me improve my contract management skills. Pros It helps me manage our contracts more efficiently by providing a central repository. The user interface is easy to use, making it easy for me to create, track and monitor contracts. This has helped us reduce mistakes and improve our efficiency.It has powerful reporting features that help us understand how our contract management processes are working and how we can improve them. These reports are important for making good decisions, and the software's security features help keep sensitive information safe. Cons It can be confusing and cluttered to use, making it difficult to find what you're looking for. This can lead to frustration and a decrease in productivity. Additionally, the software can be slow and unresponsive, causing delays and making it harder to manage contracts. Finally, the software doesn't always work well with other systems, causing difficulties in transferring data and creating an efficient workflow. While the Icertis Suites software has a lot of features, these issues can make them less effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Nilesh K. Associate Legal Services ### "Top Notch Configuration" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2022 Icertis provides configuration and customization uptil zero level which is really helpful while catering to global clients. Pros Icertis is a complete package which caters to end to end CLM right from build to execution. Cons Too many dependencies on back end team for configuration. A lot of downtime too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kadir Ozgur T. retail director Retail ### "Icertis Suite good option for contract management !!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 September 2, 2022 average. Pros Icertis has a powerful features for contract management. AI capability of this software is really high. Cons while customizing on your own , takes bit longer. but i think this can be solved with couple of updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WL Wei L. Legal counsel Medical Devices ### "Not ideal enough" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 7, 2022 Communicating with some of the customer support team is a nightmare. We knew that they all tried to help but an excellent customer support team should always be there to help solve customer’s question/issue and should have the ability to think of the issue customer could face upfront instead of asking customer to issue tickets for every question that is a waste of time Pros The dashboard and notification function. Cons The templates function. First of all, you need to make a lot of efforts to build a template. After building, you have to fill out the attribute for each draft which is not practical (we are looking for software that can identify the attributes by itself instead of for us to manually filling in) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Business Analyst Computer Software ### "Clunky Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 August 30, 2020 Manage legal contracts including sales agreements, NDAs, etc.. including the signing process and document management. Pros The software does automate contract management to an extent. It integrates, to an extent, with DocuSign and SalesForce. Cons The software is quite clunky. The interface is not good, and lots of design decisions make little sense when comparing against industry standards, or intuitive design. I would not consider is SaaS as it requires significant customization and development. Even after years of customization and development, the software is still not "stable" as I would like. There appears to be a significant conflict of interest between "Fixing the out of the box software bugs/lack of features" vs "enhancement/configuration/customization requests" with their support/consulting team. If the technology team at my company would have been more involved, the decision to purchase the software would likely had been different. But instead, we are asked to come in after implementation to support/clean up the mess. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mustafa Alp B. System Development Specialist Consumer Goods ### "Good Process Steps" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 9, 2020 Icertis contract management solves our contract database problems. Pros You can easily create a contract management process. Also approval process is so easy for approver and contract creator. Cons Program is not so user friendly. Also visual images are so not good, it has so basic images, it should be developed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VP Vaneisha P. Analyst Information Technology and Services ### "Great Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2019 Pros There is a lot of follow up upon roll-out with the customer to ensure the product is working as expected. Cons I'm not sure the product documentation is easy for non tech people to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LL Lynne L. Procurement Systems Analyst Construction ### "Icertis was a game changer for our" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2019 The Icertis team was extremely helpful during our setup and roll out. The level of support that we have continued to receive has been remarkable. The support team is extremely responsive. Pros The best part of the Icertis software was to allow us to have all of our contracts in one place. Having the software in place is also allowing us to track our DBE CUF checklists and DBE requirements for contracts that require that type of tracking. Cons The one thing that has been a challenge for our company is the reports that are within Icertis. We struggle getting the data we want in a format that makes sense to our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott M. Vice President, Contracts Wholesale ### "Icertis Contract Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 13, 2019 Our company implemented the Icertis platform in 2016. It has completely transformed our CLM process. We thought we were buying a software package, but instead got a CLM platform that completely transformed our approach to contracts. We have reduced turnaround time and have greater visibility of our contracts and commitments. We are coming to the end of our three year contract and have already committed to signing a new three year contract. Icertis has been a great partner and we are excited to continue our relationship well into the future! Pros The Icertis platform is very user friendly and intuitive. The functionality allows flexibility and customization. Using Icertis makes your CLM process seemless across the organization. The reporting capabilites are very useful and system reliability is flawless. Icertis customer service is second to none. The vast majority of our helpdesk tickets have been resolved in less than 24 hours. Cons From an administration standpoint, if you make a mistake and move a document to executed state, you cannot "undo" the mistake and instead have to enter a helpdesk ticket to get the issue resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Mike O. Application Function Analyst Logistics and Supply Chain ### "FBHS Icertis Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 7, 2018 Its been a great experience overall. We have a great project manager and support specialist assigned to us and most of our demands are constantly met. Pros Its easy to use and it provides the automated workflow that has allowed us to implement processes that require collaboration and approvals for certain agreement thresholds. Cons Not a software issue but i would like to be able to control the priority level when logging icm issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133034/Icertis-Contract-Management/reviews/) Popular comparisons [RazorSign vs Icertis Contract Intelligence](https://www.capterra.com/compare/133034-186028/Icertis-Contract-Management-vs-Contract-Lifecycle-Managment) [ContractWorks vs Icertis Contract Intelligence](https://www.capterra.com/compare/133034-141131/Icertis-Contract-Management-vs-ContractWorks)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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