--- title: "Icertis Contract Intelligence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Icertis Contract Intelligence Software - reviews, pricing plans, popular comparisons to other Contract Management products and more." source_url: "https://www.capterra.com/p/133034/Icertis-Contract-Management/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Icertis Contract Intelligence Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Icertis Contract Intelligence ## What is Icertis Contract Intelligence? The AI-powered and analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the vital contract information that defines how an organization runs. Today, the world's most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million+ contracts worth more than $1 trillion in 90+ countries and 40+ languages. ## What is Icertis Contract Intelligence used for? [Contract Management](https://www.capterra.com/contract-management-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Starting price $1 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Icertis Contract Intelligence?[Manage this product listing](https://www.g2.com/products/icertis-contract-management-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Icertis Contract Intelligence 4.3 (41) VS. [4.4 (334)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting Price $1 Per User, Per Year Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (41) Ease Of Use 4.2 (289) Value For Money 4.1 (36) Value For Money 4.1 (201) Customer Service 4.1 (41) Customer Service 4.3 (240) ## Icertis Contract Intelligence alternatives [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (72)](https://www.capterra.com/p/162319/Ironclad/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.8 (48)](https://www.capterra.com/p/167130/Juro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (4,319)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about Icertis Contract Intelligence Overview ### Which roles and teams benefit most from Icertis Contract Intelligence? Icertis Contract Intelligence benefits legal teams, procurement and category managers, and business analysts who manage contract creation, review, approvals, and obligations. Lawyers, paralegals, and contracts leaders track legal terms and risk; buyers and supply-chain teams govern supplier agreements; analysts and project managers support reporting, workflow configuration, and contract data visibility. Answer based on 41 reviews Overview ### What company size and specific industries is Icertis Contract Intelligence built for? Icertis Contract Intelligence is designed for global businesses of any size and across any industry. It supports any kind of contract and is suitable for organizations that operate in multiple regions and need contract management in more than forty languages. Features and Usability ### What are the key features of Icertis Contract Intelligence? Icertis Contract Intelligence offers contract lifecycle management with contract drafting, contract negotiation, approval process control, and renewal management. It also includes compliance tracking, audit trail, and access controls/permissions, plus document management, electronic signature, workflow management, reporting/analytics, and third-party integrations for buy-side and sell-side contracts. Integrations ### Which third-party tools and platforms does Icertis Contract Intelligence integrate with? Icertis Contract Intelligence integrates with Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Word, Box, Salesforce Platform, Salesforce Sales Cloud, Oracle CRM On Demand, SAP Customer Experience, IBM Sterling CPQ, and PROS Smart CPQ. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Icertis Contract Intelligence offer? Icertis Contract Intelligence provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced viewing for teams that are getting started with the platform. Answer based on 4 reviews Getting Started and Support ### What customer support options does Icertis Contract Intelligence offer? Icertis Contract Intelligence provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Users describe support as helpful overall, with some tickets resolved quickly and teams able to answer most questions, though a few mention delays and frustration when issues require extra ticketing. Answer based on 6 reviews Features and Usability ### Is Icertis Contract Intelligence easy to use? Icertis Contract Intelligence makes routine contract creation and approval workflows accessible, but its learning curve varies by configuration. Sales and legal teams often find templates, email prompts, and document storage intuitive for everyday work. Enterprise users with complex agreements may encounter cluttered screens, slower performance, and configuration changes that require specialist support. Answer based on 17 reviews Features and Usability ### How user-friendly is the Icertis Contract Intelligence interface? Icertis Contract Intelligence provides a configurable interface for viewing agreements, navigating approvals, and tracking contract work. Many enterprise users find links, approval actions, and contract visibility easy to navigate. However, some users describe the interface as cluttered or dated, particularly for larger agreements, and want clearer guidance, improved visuals, and faster page responses. Answer based on 13 reviews ## Features AI summary Based on 4,478 Contract Management reviews Capterra data shows that buyers of contract management software rank the following features as their top priorities: - **Electronic Signature** (**59%** of reviewers rated this feature as critical) - **Digital Signature** (**57%**) - **Document Management** (**43%**) Icertis Contract Intelligence supports all three of the features reviewers rate highest: **Electronic Signature**, **Digital Signature**, and **Document Management**. Together, these capabilities help businesses finalize agreements faster, keep contract records organized, and maintain better control over documents throughout the contract lifecycle, allowing teams to manage approvals, signatures, and storage more efficiently. Electronic Signature 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Completion Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Contact Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Compliance Tracking 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Contract Drafting 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, edit, and revise contracts/written agreements Icertis Contract Intelligence 38 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. An agreement between a business and an external supplier for the delivery of a set of products or services Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Create, edit, and revise contracts/written agreements Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Alter the layout and content of reports Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Digitally sign online documents Search for specific words or phrases within a document or database Contracts specific to government agencies or organizations who deal with government agencies Accept, record, and reconcile financial transactions Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Timed notification for any upcoming task, deadline, appointment, or activity Manage and track the renewal process for various services, subscriptions, contracts, or licenses View and track pertinent metrics to find patterns and gain insights from data An agreement between a buyer and a seller for the sale and delivery of goods or services An agreement that's only valid if signed by all involved parties, sealed, and delivered Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (38) 4.2 Based on 38 reviews ## Pricing Value for money 4.1 (36) Basic $1.00 Per User,Per Year Value for money 4.1 (36) 4.1 Based on 36 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (41) 4.1 Based on 41 reviews ## User reviews Overall rating 4.3 Based on 41 reviews Filter by rating Counts reflect reviews available in this feed. 5(19) 4(18) 3(3) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Vice President, Contracts Used the software for: 3-5 years ### "Icertis Contract Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2019 Our company implemented the Icertis platform in 2016. It has completely transformed our CLM process. We thought we were buying a software package, but instead got a CLM platform that completely transformed our approach to contracts. We have reduced turnaround time and have greater visibility of our contracts and commitments. We are coming to the end of our three year contract and have already committed to signing a new three year contract. Icertis has been a great partner and we are excited to continue our relationship well into the future! Pros The Icertis platform is very user friendly and intuitive. The functionality allows flexibility and customization. Using Icertis makes your CLM process seemless across the organization. The reporting capabilites are very useful and system reliability is flawless. Icertis customer service is second to none. The vast majority of our helpdesk tickets have been resolved in less than 24 hours. Cons From an administration standpoint, if you make a mistake and move a document to executed state, you cannot "undo" the mistake and instead have to enter a helpdesk ticket to get the issue resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deb V. Law Process and Records Manager Used the software for: 3-5 years ### "I sourced, and implemented this tool for our Global buy side" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2018 One uniform database for all of our buy side agreements across the globe. We have consolidated many systems to one. Pros Ease of use, support and service. People are fantastic to work with. The tool is best of bread with improvements to come. The project teams that I have worked with have gone above and beyond to ensure that our needs were met, on time, and on budget. I have been very pleased with the tool. My users as a whole have also appreciated the search features and the ability to setup deviation approvals. Very pleased with the technology and the people. Cons It takes a bit of time to configure the tool and get it to work. Once it is setup it works flawlessly. I wish that the tool had more features for the negotiation portion of the clm Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Legal counsel Used the software for: 1-3 years ### "Not ideal enough" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 July 12, 2022 Communicating with some of the customer support team is a nightmare. We knew that they all tried to help but an excellent customer support team should always be there to help solve customer’s question/issue and should have the ability to think of the issue customer could face upfront instead of asking customer to issue tickets for every question that is a waste of time Pros The dashboard and notification function. Cons The templates function. First of all, you need to make a lot of efforts to build a template. After building, you have to fill out the attribute for each draft which is not practical (we are looking for software that can identify the attributes by itself instead of for us to manually filling in) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Finance Used the software for: 3-5 years ### "Game changer for our contract process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2018 The implementation and go live were highly supported and done on time and on budget. We have gained a highly controlled contract process and financial model approval flow as well as a central repository for all of our documents. The ability to administer most changes we need in the system ourselves with little or no support is a bonus. Pros Full featured platform that provides us control over much of the configuration and the contract elements we use. Work flows for approvals is a key to our process and ICM worked with us to fit a specific need without any customization. Ease of use, extremely good customer support and responsiveness to issues. Cons There are a few steps that require more clicks to access than is preferred. I believe the new UI will provide some improvement there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Security Guard Used the software for: 1-3 years ### "The custom features are excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2018 Pros Icertis has been the easiest and most customizable software I've used thus far! Since merging to Icertis, contract management has become very efficient. Cons There hasn't been any issues or concerns that the Customer Support Team at Icertis hasn't been able to answer or help us with! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Business Analyst Used the software for: 1-3 years ### "Clunky Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 September 4, 2020 Manage legal contracts including sales agreements, NDAs, etc.. including the signing process and document management. Pros The software does automate contract management to an extent. It integrates, to an extent, with DocuSign and SalesForce. Cons The software is quite clunky. The interface is not good, and lots of design decisions make little sense when comparing against industry standards, or intuitive design. I would not consider is SaaS as it requires significant customization and development. Even after years of customization and development, the software is still not "stable" as I would like. There appears to be a significant conflict of interest between "Fixing the out of the box software bugs/lack of features" vs "enhancement/configuration/customization requests" with their support/consulting team. If the technology team at my company would have been more involved, the decision to purchase the software would likely had been different. But instead, we are asked to come in after implementation to support/clean up the mess. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Digital Architect Used the software for: 3-5 years ### "We've had a seamless and positive experience with iCertis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 25, 2018 enterprise-wide centralized CLM platform, redlining/negotiation efficiencies, compliance, analytics Pros iCertis has built their platform with an API-first architecture. This enables endless integration opportunities. Also, the fact that iCertis is purely cloud-based. Cons Currently, there are no integrations with Oracle. However, this is on their roadmap. Additionally, there are limitations with phone channels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kadir T. retail director Used the software for: Less than 1 year ### "Icertis Suite good option for contract management !!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 September 5, 2022 average. Pros Icertis has a powerful features for contract management. AI capability of this software is really high. Cons while customizing on your own , takes bit longer. but i think this can be solved with couple of updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lynne L. Procurement Systems Analyst Used the software for: 1-3 years ### "Icertis was a game changer for our" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2019 The Icertis team was extremely helpful during our setup and roll out. The level of support that we have continued to receive has been remarkable. The support team is extremely responsive. Pros The best part of the Icertis software was to allow us to have all of our contracts in one place. Having the software in place is also allowing us to track our DBE CUF checklists and DBE requirements for contracts that require that type of tracking. Cons The one thing that has been a challenge for our company is the reports that are within Icertis. We struggle getting the data we want in a format that makes sense to our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer System Development Specialist Used the software for: Less than 1 year ### "Good Process Steps" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 January 29, 2020 Icertis contract management solves our contract database problems. Pros You can easily create a contract management process. Also approval process is so easy for approver and contract creator. Cons Program is not so user friendly. Also visual images are so not good, it has so basic images, it should be developed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133034/Icertis-Contract-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.