# Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cin7 Core the right Inventory Management solution for you? Explore 732 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (732) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations.“ July 17, 2025 TN Torisawa N Customer Service RepresentativeMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations.“ November 19, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well.“ July 17, 2025 WM WISAM M DIRECTOR OF SUPPLY CHAIN AND OPERATIONSApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business.“ August 21, 2025 GH Gretchen H Warehouse Operations ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “has been very helpful with getting us up and running even though it took us a bit longer than the standard window, she has guided us through the process skillfully and a cheerful attitude.“ October 7, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex.“ July 17, 2025 HH Harry H Owner and DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The Shopify and Xero integrations save so much time and make tracking stock across channels simple.“ September 25, 2025 JG James G Business Development ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error.“ March 17, 2026 ## Showing most helpful reviews Showing 1-25 of 732 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pierre G. Co-Founder Accounting Used the software for: 2+ years ### "Comprehensive ERP That Scales with Your Business" April 15, 2025 5.0 We used to juggle multiple platforms—Shopify for eCommerce, a spreadsheet for wholesale orders, and a separate inventory tracker for retail. That led to constant data discrepancies, out-of-stock surprises, and frustrated customers. Cin7 Core has brought all those channels under one roof, giving us real-time visibility of every SKU and order, no matter where it’s coming from. Now we can confidently promise customers that if it shows as in stock, it really is in stock. On the finance side, the seamless QuickBooks Online integration has drastically cut down our reconciliation time each month. Overall, Cin7 Core has saved us countless hours, reduced costly errors, and freed us up to focus on strategic growth rather than firefighting operational issues Pros Cin7 Core unifies our entire inventory and sales operations under one platform, which has been invaluable for our multi-channel setup. We love how straightforward it is to monitor stock levels, sync orders from Shopify and Amazon, and track profitability all in real time. Plus, the native integrations with QuickBooks Online and ShipStation save us hours each week since we no longer have to juggle multiple spreadsheets or manually update separate systems.” Cons The biggest challenge is the learning curve—there’s a lot of functionality to master right from the start. Self-onboarding can be tricky if you don’t have an experienced team or a consultant to guide you through the more advanced setup steps. Occasionally, the interface feels a bit dated, but overall those minor issues don’t outweigh the huge gains in efficiency once everything’s properly configured. Be sure to find a expert like \[sensitive content hidden\] Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core We evaluated a few other ERPs, but Cin7 Core stood out because it strikes the best balance between powerful inventory management and ease of integration with platforms like Shopify and QuickBooks Online. The built-in features for multi-channel selling, demand forecasting, and automated purchase orders were more comprehensive than what we found in competing solutions at a similar price point. Plus, Cin7 Core’s flexible API and extensive marketplace integrations gave us the confidence we could scale without hitting a wall. All in all, it felt like the most ‘future-proof’ choice for our growing business. Review Source LC Liza C. Owner Apparel & Fashion Used the software for: 2+ years ### "Best Support Team Ever" July 17, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source DM David M. General Counsel Medical Devices Used the software for: 6-12 months ### "Circus Clowns" March 12, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Alternatives considered [Descartes Zangerine](https://www.capterra.com/p/167202/NebuCore/) Reason for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Review Source RK Raj K. VP Operations Pharmaceuticals Used the software for: Less than 6 months ### "Excellent Onboarding and Support Experience" October 17, 2025 5.0 So far great - the onboarder \[sensitive content hidden\] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. Alternatives considered [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person \[sensitive content hidden\] was good Review Source KG Kristen G. Co-Owner Wholesale Used the software for: 1-2 years ### "Excellent Support from Cin7" July 28, 2025 5.0 The support side of Cin7 gets better and better. Most recently I had direct assistance from Derika who solved an issue affecting the functionality of our inventory/ecommerce integration. Was incredibly thorough and patient and got to the bottom of the problem. While I tried not to panic, they did a great job solving the urgent issues. Most grateful. Pros Cin7 Core is central to our small businesses. We like the ease of integration with our ecommerce and accounting packages. Cons Would love greater responsiveness on product enhancement queries, especially those that directly impact our online customer experience e.g. Product Families. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Core Cin7 offered better value for money. Critical for small business with plans for growth. Review Source DB Darshan B. Procurement manager Food & Beverages Used the software for: Less than 6 months ### "Training sessions and Cin7 Final review" November 3, 2025 5.0 Wonderful, and Training sessions were the best thing about the Cin7. The best thing that we liked was the onboarding program, which is well-designed, and Jinesh is the best instructor. Pros functionality and interface. Cin7 has the best interface to use for any new users. I have used a couple of these inventory management software, but Cin7 is the best. Cons Nothing to dislike here, I would recommend everybody to use Cin7. Cin7 has the best onboarding program that will put your worries to ease. Switched from [Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) There were multiple reasons for the switch, but the most important was COGS. Review Source TN Torisawa N. Customer Service Representative Medical Devices Used the software for: 2+ years ### "Great Support, But Poor Flexibility in Delivery Management" November 19, 2025 4.0 While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations. The support team is great, but the system needs improvement in this area. Pros The help center responded very quickly whenever we had issues, and their support was helpful and efficient. Cons It is inconvenient that we cannot manage detailed delivery schedules. For example, purchase orders are consolidated into one in the system, but in reality, items arrive in multiple shipments. Similarly, sales orders are also grouped as one, but in practice, we ship in several batches. There is no way to manage these split deliveries and shipments, which creates operational challenges. Review Source GH Gretchen H. Warehouse Operations Manager Retail Used the software for: 6-12 months ### "Hope For Finally Managing our inventory!" October 7, 2025 5.0 I think the Cin7 system has great flexibility and capability, so even though it is taking longer than we initially hoped to get ourselves up and running, I feel confident that once we get the system fully in place it will greatly improve our business. It has things I didn't even know I wanted in an inventory system! And the fact that they give you the option to have an On-Boarding person is great because you get to learn all the tricks that can lead to better outcomes in the future. Pros The functionality of Cin7 is fantastic. It is really helping us get out inventory system fine tuned and will help us track and get our purchasing in line with the ability to finally run real reports on our sales and inventory. The on boarding was extremely helpful to getting a jump start on using the system most effectively. \[sensitive content hidden\] has been very helpful with getting us up and running even though it took us a bit longer than the standard window, she has guided us through the process skillfully and a cheerful attitude. Cons Our main issue with Cin7 has mostly been related to trying to get all of our product loaded into the system which we have had to do more of it manually than we were hoping for but as our company has been around for 40 years with little inventory management and our list of product is extremely extensive, I'm not sure if this could have been avoided. Fortunately the system has many tools to help us make the process easier such as the spreadsheets that can be uploaded to make bulk adjustments. Review Source QM Qhawe M. Managing Director Medical Devices Used the software for: Less than 6 months ### "Cin7 Core New User Experience " November 7, 2025 5.0 Despite the expense, we see our return already especially in traceability. It leaves a trail on everything done on the system. Pros Cin7 Core is the ideal IMS for a modern entity dealing with extensive inventory. The FEFO costing method is ideal for medtech and pharmaceutical companies. We worked with a great team of individuals who guided us and ensured that we setup the system to our needs successfully. \[sensitive content hidden\] from the Solutions Architect Team did a great job at ensuring that we don’t give up on the implementation as this process can be quite challenging. \[sensitive content hidden\] from the customer success team was also great at ensuring that we get help from the right people within Cin7. In my opinion, the success of Cin7 is largely because of the support they give with great turnaround times. Cons It lacks native integration with Wix a relatively common e-commerce platform in Africa. It can also get quite expensive quickly. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cin7 Core Cin7 core does not need much customization Review Source TW Tanya W. Marketing Director Consumer Goods Used the software for: 2+ years ### "Thorough Investigation from Support staff" October 10, 2025 5.0 Generally well. We have very few issues and if we do I find the support team very helpful and relatively quick to respond even with the time difference. Pros Muditha really understood the issues we were facing and found the source of the problem which I would never have found without her help. Cons Sync issues with Xero Wish I could alter the average cost of a product without the phaff of exporting and importing again Review Source SM Spencer M. Project Consultant Food & Beverages Used the software for: Less than 6 months ### "Not a good fit if you need any level of customer service or implementation support" August 2, 2024 1.0 Was initially excited about how the features could assist our inventory implementation process, that excitement turned sour as we got no support and had to figure out how to navigate pitfalls ourselves. Pros Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system. Cons The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system. Alternatives considered [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Had a more sophisticated production management process Review Source Response from Cin7 August 6, 2024 Hi Spencer, we're disappointed to hear about your experience, and we want to make it right. A member of our team has reached out to offer extra guidance and help with your onboarding process. We hope this support will quickly turn things around and give you a great experience with Cin7! GB Giannina B. Supply Chain Manager Consumer Goods Used the software for: Less than 6 months ### "Has potencial but a very poor customer service and is missing very simple yet important functionalities" April 22, 2024 2.0 We were working with orderhive and had to change to Cin 7. At first it looked very promising because Cin 7 had some nice new functionalities but but we never imagined we were going to go back on some basic funcionalities we had. We thought the new system would outgrow the one we used, but this didnt happened. The new cin 7 core didnt include very practical and easy funciontalities we used on daily basis. For example now we are not able to have 2 different stores like we had for our wholesale business and retail .We see the sales alltogether and because of this simple reason there are many things we are not able to do. Then being able to update attributes of products in bulk from the site, having unpickable bins, being able to map shopify to several locations not only one, being able to select what not to push into quikbooks and I could go on. Some very easy and simple features that made our lifes very easy are not cin 7 core now, so for us it has been a lot of work and hours of implementation and we are not happy with it overall. We will probably change to another system ibn the future, not now because it has been very tiring for the whole team and it has taken a lot of our time. Pros The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse. Cons The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going. Reason for choosing Cin7 Core we dind' t choose, we had to change because orerhive stopped working. Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) we were using orderhive and were forced to switch to the new system because orderhive stopped working. Review Source IV Ignatius V. Stock Managment Retail Used the software for: 2+ years ### "Customer care, purchasing and Point of Sale is useless" November 23, 2023 3.0 Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem Pros Easy to understand and figure out when starting off. Cons Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped. Reason for choosing Cin7 Core Most probably the price compared to better systems Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) The inventory management was not suited for the size of our business Review Source DH Deb H. Accountant Consumer Goods Used the software for: 1-2 years ### "An accountant's Point of View." May 12, 2023 5.0 Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked. Pros Easy to learn the different modules and to teach others how. Cons When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory. Reason for choosing Cin7 Core I had experience with another client who used it since Jan 2022. The many changes and updates they did really improved the software. I suggested we change from the clunky program we were using. This is much easier to understand, learn and use on a daily basis. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Netsuite is outdated and has many restrictions on what you can set up, procedures to follow, finding things you need to look up etc. Review Source WB Warwick B. Managing Director Fishery Used the software for: 2+ years ### "Daily user of Dear" May 5, 2023 5.0 Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package. Pros Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well. Cons Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reason for choosing Cin7 Core I could setup Dear myself, I was advised Intacct would require costly support to setup. Review Source LG Luke G. IT Manager Wholesale Used the software for: 6-12 months ### "A shot in the arm every business needs " January 28, 2021 5.0 A worthwhile and rewarding learning curve. Pros Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you. Cons It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Your never going to get a software that 100% fits with your current business processes but the fact you have a software provider that actively looks to improve and seeks criticism (its not always a bad word) then publishes its roadmap on addressing gaps, is pragmatism in action. Supported (and well documented) API access can plug any holes in dears offering. Review Source Response from Cin7 February 9, 2021 Hello Luke, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro. Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team. jS jasleen S. admin ops manager Machinery Used the software for: 6-12 months ### "agent feedback" August 19, 2025 5.0 very good the agent was very helpful to my questions and was very knowledgeable on what he was talking about Pros great customer service and prompt response, the agent was very well educated and trained his name is \[sensitive content hidden\]. Cons none, there was an issue that i was unable to categorize my customers but the agent was quick to resolve and provide other workaround features. Review Source RL Rob L. Cheif of Tech Retail Used the software for: Less than 6 months ### "Chief Technology Officer" July 29, 2025 5.0 The experience has been great so far. I am excited to see where the system can help take the organization. Pros The function of the application and the support are amazing. I like the ability to keep detailed records of the invoices and the distribution it can create for the products. Cons I don't think there is anything I don't like about Cin7. Perhaps the only thing I can comment on is not forcing the Cin7 Capital on the nav bar. Review Source JB Jeremy B. Owner Furniture Used the software for: 2+ years ### "Pricing Issues" December 5, 2024 2.0 A good product stained by their pricing structure and relatively slow support Pros The integrations Cin7 provides are great and the breadth of its ability isvery good Cons The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits Review Source Response from Cin7 December 24, 2024 Hi Jeremy, We understand that pricing adjustments can be an inconvenience. Our customer success team would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Please email us at CustomerSuccess@cin7.com. Thank you, The Team at Cin7 JM Jeffrey M. President Motion Pictures and Film Used the software for: 2+ years ### "Buggy software with lots of issues and poor customer support" October 2, 2024 2.0 We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works. Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions. Pros Cin7 is constantly improving the software. Cons They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features. Review Source AL Adam L. Managing Director Retail Used the software for: 1-2 years ### "Can't Keep Up and Help is Slow and Unspcialised" November 24, 2019 2.0 Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!! We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand! Pros Quite easy to implement Syncs nicely with our current cloud based software Interesting/complex reporting Cons The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about! We need a quicker escalation procedure to get help more urgently Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them b2b portal is not very robust, we have had a lot of issues with this the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position. Reason for choosing Cin7 Core Recommendation of our developer Assurance from DEAR of live inventory Assurance from DEAR of quality 24 hour customer support (which we haven't really received) Review Source Response from Cin7 April 21, 2020 Hello Adam, Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR user to be notified of these failed orders. DEAR developers have now implemented an auto-retry function for sales orders which have not been created in DEAR but are valid sales orders on Shopify (https://dearsystems.com/new-release-12th-april-2020-) Recently we have done a lot of improvement on the B2B section. You can read more about it & some of the latest releases we have done by visiting our release note section (https://dearsystems.com/release-notes/) Best Regards, DEAR Team CS Cameron S. General Manager Wholesale Used the software for: I used a free trial ### "Looking good so far" July 8, 2020 4.0 While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks \[SENSITIVE CONTENT HIDDEN\]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful. Pros While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area. Cons Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly? Reason for choosing Cin7 Core Yes. Review Source Response from Cin7 July 24, 2020 Hello Cameron, I am glad that DEAR has met your expectations in terms of being an out of the box solution. We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors. To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call Best Regards, DEAR Team MF Malcolm F. Business Systems Analyst Computer Software Used the software for: 6-12 months ### "Dear System Review" October 13, 2021 5.0 We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. Pros In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs. Cons The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well Reason for choosing Cin7 Core Once set up the module is easy to use and has some functionality that even more expensive known brands do not have. In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. It provides excellent value as it is price competitive against other options on the market whilst offering more functionality. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. This program is suitable for any small to medium manufacturing business. Review Source GF Greg F. Production Manager Textiles Used the software for: 6-12 months ### "STRONGLY advise against for manufacturers." August 2, 2022 2.0 POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate. Pros The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good. Cons EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims. Reason for choosing Cin7 Core Promised functionality and perceived value. Review Source CN Cole N. Production Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Poor Experiences" March 3, 2020 1.0 I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through. Pros It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs. Cons This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy Review Source Response from Cin7 April 15, 2020 Hello Cole, Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected. One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing. Best Regards, DEAR Team. Similar Products Featured