--- title: "Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cin7 Core the right Inventory Management solution for you? Explore 739 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133038/Cin7-Core/reviews/" page_type: "reviews" language: "en" --- Cin7 Core 4.3 (739) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort.“ May 3, 2026 JG James G Business Development ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error.“ March 17, 2026 AW Anthony W Operations managerMachinery, 2 - 10 employeesUsed the software for: More than 2 years. “Easily able to create Bill of Materials to track customer orders progress.“ July 9, 2026 TN Torisawa N Customer Service RepresentativeMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations.“ November 19, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations.“ July 17, 2025 AM Ana M Director of People and FinanceMedical Devices, 11 - 50 employeesUsed the software for: 6-12 months. “Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up.“ March 31, 2026 HH Harry H Owner and DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The Shopify and Xero integrations save so much time and make tracking stock across channels simple.“ September 25, 2025 WM WISAM M DIRECTOR OF SUPPLY CHAIN AND OPERATIONSApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business.“ August 21, 2025 ## Showing most helpful reviews Showing 1-25 of 739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle P. Founder Consumer Goods Used the software for: 1-2 years ### "Above-and-Beyond Support Tailored to Our Business" March 23, 2026 5.0 A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past. Pros What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference. Cons Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable. Review Source LC Liza C. Owner Apparel & Fashion Used the software for: 2+ years ### "Best Support Team Ever" July 17, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source DM David M. General Counsel Medical Devices Used the software for: 6-12 months ### "Circus Clowns" March 12, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Alternatives considered [Descartes Zangerine](https://www.capterra.com/p/167202/NebuCore/) Reason for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Review Source SP Sonu P. Systems Analyst Consumer Goods Used the software for: 6-12 months ### "Powerful inventory system with strong integrations" May 3, 2026 4.0 Overall, it’s a solid solution for businesses that need strong inventory control and multi-channel integration. Once set up properly, it becomes a reliable system that reduces manual work and improves accuracy. It may take some time to fully understand all features, but it’s worth it for growing businesses managing multiple sales channels. Pros The inventory and order management features are very robust. It handles multi-channel sales quite well, especially when integrated with platforms like Shopify and accounting tools. Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort. Reporting is also detailed, which helps in tracking stock levels and business performance. Cons There is definitely a learning curve, especially during the initial setup. The interface can feel a bit cluttered at times, and some workflows are not very intuitive. Occasionally, there are small bugs or syncing delays, particularly when dealing with high order volumes. Customer support is helpful but response times can vary. Review Source AM Ana M. Director of People and Finance Medical Devices Used the software for: 6-12 months ### "Strong Platform Backed by an Excellent Solutions Architect Team" March 31, 2026 4.0 We’ve been using Cin7 Core for our inventory and order management, and overall it has been a solid solution for our business over the last 6 months or so. One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. This has helped streamline our operations and improve visibility across our workflows. The reporting features are also helpful for gaining insights into stock levels and performance. The onboarding experience was positive, especially with support from the Solutions Architect team. They were knowledgeable, responsive, and instrumental in helping us understand how to best configure the system for our needs. Pros The Solutions Architect team—and \[sensitive content hidden\] in particular—were fantastic to work with. \[sensitive content hidden\] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options. Cons There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue. Review Source TN Torisawa N. Customer Service Representative Medical Devices Used the software for: 2+ years ### "Great Support, But Poor Flexibility in Delivery Management" November 19, 2025 4.0 While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations. The support team is great, but the system needs improvement in this area. Pros The help center responded very quickly whenever we had issues, and their support was helpful and efficient. Cons It is inconvenient that we cannot manage detailed delivery schedules. For example, purchase orders are consolidated into one in the system, but in reality, items arrive in multiple shipments. Similarly, sales orders are also grouped as one, but in practice, we ship in several batches. There is no way to manage these split deliveries and shipments, which creates operational challenges. Review Source Anthony U. Executive Assistant to CEO Wholesale Used the software for: 1-2 years ### "Excellent value and service" May 7, 2026 5.0 Pleased with the overall operation of the program. The system is easy to navigate and simple to understand for the most part. Pros I like the functionality of the application overall. It offers several great features in even its most basic package. But has the ability to be expanded to cover any aspect of conducting your business. Plus they have excellent customer service who are always there with an answer. Cons I have noticed that is runs a little slow towards the end of the business day. But it is only a bit of a lag nothing that makes it unuseable. Review Source AL Ammon L. Director Construction Used the software for: 1-2 years ### "\[sensitive content hidden\] IS THE BEST!" June 12, 2026 5.0 Excellent in every regard. Cin7 Core is optimal for our business. Some minor hick-ups along the way, however \[sensitive content hidden\] saved the day! Pros \[sensitive content hidden\] helped me with some major backend issues. She was easy to understand, efficient and overwhelmingly helpful. This woman deserves a pay rise! Cons I wish it was easier to get cin7 phone call or zoom support like I did today speaking with \[sensitive content hidden\] . Review Source QM Qhawe M. Managing Director Medical Devices Used the software for: Less than 6 months ### "Cin7 Core New User Experience " November 7, 2025 5.0 Despite the expense, we see our return already especially in traceability. It leaves a trail on everything done on the system. Pros Cin7 Core is the ideal IMS for a modern entity dealing with extensive inventory. The FEFO costing method is ideal for medtech and pharmaceutical companies. We worked with a great team of individuals who guided us and ensured that we setup the system to our needs successfully. \[sensitive content hidden\] from the Solutions Architect Team did a great job at ensuring that we don’t give up on the implementation as this process can be quite challenging. \[sensitive content hidden\] from the customer success team was also great at ensuring that we get help from the right people within Cin7. In my opinion, the success of Cin7 is largely because of the support they give with great turnaround times. Cons It lacks native integration with Wix a relatively common e-commerce platform in Africa. It can also get quite expensive quickly. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Cin7 Core Cin7 core does not need much customization Review Source CS Carmen S. Logistics and Operations Manager Apparel & Fashion Used the software for: 6-12 months ### "Shopify Product Snc with CIN7" May 28, 2026 5.0 Pros \[sensitive content hidden\] was a great help and solved the problem that has been pending for a while about product creation Cons Previous CS didn't help or the ticket raised didn't solved the issue. Review Source JG Jacques G. Process Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Energenic " May 24, 2023 4.0 Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas Pros Procurement and Stock keeping working great, Can have latest prices on hand Cons Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing Alternatives considered [Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Look the best for our Company at the time Switched from [Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/) Needed a manufacturing software - Dear offer all in one Review Source DL Dallas L. Office manager Wholesale Used the software for: 1-2 years ### "Dear has significantly helped our company" November 22, 2019 4.0 Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations. Pros We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well. Cons I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Erplain](https://www.capterra.com/p/144997/erplain/)[Agiliron](https://www.capterra.com/p/155321/Agiliron/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Cin7 Core Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a more robust inventory system. Review Source Response from Cin7 April 21, 2020 Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team. SL Steven L. E-Commerce Specialist Construction Used the software for: 6-12 months ### "Great All-In One Software!" September 7, 2021 5.0 Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy. Pros This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem. Cons Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Web.com](https://www.capterra.com/p/151967/web-com/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Cin7 Core Orderhive did EVERYTHING for us. They offered the integrations we needed, and that was the final deciding factor. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Shipping Easy had promised inventory management, and it WAS working, but all of a sudden stopped. We were not informed that Shipping Easy moved away from inventory management, and we needed a more robust inventory management software. That was our main goal, inventory management. Everything else that Orderhive does has just been a complete value-add to this choice. We are SO glad we have made the switch. Review Source CC Christina C. CEO Retail Used the software for: 1-2 years ### "For the money Orderhive works better than some really expensive programs we have tried. " June 29, 2022 4.0 Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it. Pros It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far. Cons \*No half cent pricing- unable to use many of the built in features. \*Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship Reason for choosing Cin7 Core Price is good. Switched from [Zentail](https://www.capterra.com/p/126064/Zentail-Commerce/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Inventory was inaccurate and multi-warehouse inventory tracking was not working as we desired them to. Review Source LV Lurieca V. Admin & IT Assistant Accounting Used the software for: 1-2 years ### "Administrator Feedback" June 23, 2023 5.0 Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite \[sensitive content hidden\] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service. Pros It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it. Cons About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Core In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory . Review Source WM Wilhelmus M. inventory control Retail Used the software for: 1-2 years ### "Cin7 customer support 5 stars" September 25, 2025 5.0 Al round I would describe my experience with Cin7 as very positive. For the most part it is intuitive and easy to navigate and understand. When used properly it makes my life super easy Pros Customer support is awesome. They are fast reliable and extremely knowledgeable. The y have consistently solved my issues in a timeous and professional manner Cons Slightly bulky for single store retailers. For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify. Review Source NN Nokuthula N. Admin Manager Cosmetics Used the software for: 2+ years ### "As a Cin7Core User" August 21, 2025 4.0 Great system with very few down times, however it comes with a great price tag ! , Hoping for the developers / owners will look into reviewing the price rates in the near future. Pros Great inventory management system, very accurate and a great customer support service. I also love the fact the system uptime is very good. It is user friendly not complicated Cons It is very expensive particularly for users in countries that do not use the dollar like us in South Africa . Review Source jS jasleen S. admin ops manager Machinery Used the software for: 6-12 months ### "agent feedback" August 19, 2025 5.0 very good the agent was very helpful to my questions and was very knowledgeable on what he was talking about Pros great customer service and prompt response, the agent was very well educated and trained his name is \[sensitive content hidden\]. Cons none, there was an issue that i was unable to categorize my customers but the agent was quick to resolve and provide other workaround features. Review Source GW GRACE W. SALES EXECUTIVE Wholesale Used the software for: Less than 6 months ### "Productive zoom meeting with \[sensitive content hidden\]" August 28, 2025 5.0 I enjoy the zoom meeting as \[sensitive content hidden\] often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Pros \[sensitive content hidden\] is polite and often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Cons Few task just can be completed through procedure that takes times to work on. Not every thing I want can be shown on the main page. Review Source RW Ryan W. VP of Operations and Strategy Food & Beverages Used the software for: Less than 6 months ### "Inventory Management, Upgraded." April 25, 2025 5.0 All in all, Cin7 provided a great way for me to "level up" from using Google Sheets to track my inventory, POs, purchases, etc. The support team at Cin7 has been great. The long list of resource articles has helped guide me through implementations as well. Pros Organizes my business on the Ops side, which gives me peace of mind to scale. Pricing is reasonable, especially at the base price. Lot of modules to add on if needed. Tons of integrations. Cons Small learning curve, but that's probably to be expected with all new software. Just need to learn where each module lives and how each process flows. Interface could probably use a tiny facelift. Minor concern though. Review Source AY Adam Y. MD Consumer Goods Used the software for: 2+ years ### "Bad experience with Cin7 Core" October 3, 2024 1.0 Pros system is fine - works as it should...... Cons Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness. Review Source Response from Cin7 October 10, 2024 Hi Adam, We understand that pricing adjustments can be an inconvenience, so we want to assure you that this change is necessary in order to enhance our platform and deliver an even better experience for our valued customers like yourself. Our customer success team at CustomerSuccess@cin7.com would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Thanks, The Team at Cin7 SF Samuel F. Technology & Operations Officer Plastics Used the software for: 2+ years ### "Great manufacturing aid" April 2, 2020 5.0 Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR. Pros The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production. Cons While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods. Review Source Response from Cin7 April 15, 2020 Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team AT Amar T. Founder Computer Hardware Used the software for: 2+ years ### "Avoid to save time and pain with poor support " March 10, 2023 1.0 Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue. Pros Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products Cons Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is . Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Review Source Dmitriy P. Automation Consulter Accounting Used the software for: 1-2 years ### "Advanced tool for advanced users" June 14, 2023 4.0 Best tool (despite cons) for small business inventory management Pros \- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems Cons \- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core The most complex features and settings Review Source MJ Moss J. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Disappointing" March 14, 2022 3.0 There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software. Pros The user interface is nice and easy to use. Cons The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug. Review Source Response from Cin7 April 4, 2022 Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on support@dearsystems.com Regards, DEAR Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.