# Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cin7 Core the right Inventory Management solution for you? Explore 738 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (738) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations.“ July 17, 2025 WM WISAM M DIRECTOR OF SUPPLY CHAIN AND OPERATIONSApparel & Fashion, 11 - 50 employeesUsed the software for: 1-2 years. “I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business.“ August 21, 2025 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 6-12 months. “Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort.“ May 3, 2026 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex.“ July 17, 2025 CL Christopher L Marketing ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well.“ July 17, 2025 JG James G Business Development ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error.“ March 17, 2026 HH Harry H Owner and DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The Shopify and Xero integrations save so much time and make tracking stock across channels simple.“ September 25, 2025 TN Torisawa N Customer Service RepresentativeMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations.“ November 19, 2025 ## Showing most helpful reviews Showing 1-25 of 738 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pierre G. Co-Founder Accounting Used the software for: 2+ years ### "Comprehensive ERP That Scales with Your Business" April 15, 2025 5.0 We used to juggle multiple platforms—Shopify for eCommerce, a spreadsheet for wholesale orders, and a separate inventory tracker for retail. That led to constant data discrepancies, out-of-stock surprises, and frustrated customers. Cin7 Core has brought all those channels under one roof, giving us real-time visibility of every SKU and order, no matter where it’s coming from. Now we can confidently promise customers that if it shows as in stock, it really is in stock. On the finance side, the seamless QuickBooks Online integration has drastically cut down our reconciliation time each month. Overall, Cin7 Core has saved us countless hours, reduced costly errors, and freed us up to focus on strategic growth rather than firefighting operational issues Pros Cin7 Core unifies our entire inventory and sales operations under one platform, which has been invaluable for our multi-channel setup. We love how straightforward it is to monitor stock levels, sync orders from Shopify and Amazon, and track profitability all in real time. Plus, the native integrations with QuickBooks Online and ShipStation save us hours each week since we no longer have to juggle multiple spreadsheets or manually update separate systems.” Cons The biggest challenge is the learning curve—there’s a lot of functionality to master right from the start. Self-onboarding can be tricky if you don’t have an experienced team or a consultant to guide you through the more advanced setup steps. Occasionally, the interface feels a bit dated, but overall those minor issues don’t outweigh the huge gains in efficiency once everything’s properly configured. Be sure to find a expert like \[sensitive content hidden\] Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core We evaluated a few other ERPs, but Cin7 Core stood out because it strikes the best balance between powerful inventory management and ease of integration with platforms like Shopify and QuickBooks Online. The built-in features for multi-channel selling, demand forecasting, and automated purchase orders were more comprehensive than what we found in competing solutions at a similar price point. Plus, Cin7 Core’s flexible API and extensive marketplace integrations gave us the confidence we could scale without hitting a wall. All in all, it felt like the most ‘future-proof’ choice for our growing business. Review Source WM WISAM M. DIRECTOR OF SUPPLY CHAIN AND OPERATIONS Apparel & Fashion Used the software for: 1-2 years ### "Mark Dessanayaka & The Solutions Architect team Are The Reason We Did Not Cancel. " August 21, 2025 5.0 I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business. Mark stuck it through over a multiple month process and ensured that it was fixed, we were meeting weekly and we never stopped. He was communicative throughout the entire process and was honest and upfront, never trying to make it appear as if things were solved when they were not. He ensure that his team assisted every step of the way. As leadership within my own line of work, I admire Mark's human quality to ensure to actually be a person and not a corporate employee that shows that actually following up and never giving up is what is needed in today's world. Pros Mark Dessanayaka & The Solutions Architect team is really the only thing that has led to us continuing with CIN7 as we were on the verge of cancelling and finding another program to use entirely. I suggest putting this team front and center and even including them or having them as part of the onboarding team as if I was able to get Mark to assist me and help us with the program then I do not think we would have run into these issues in the first place. Cons Ease of access as CIN7 has been insanely difficult for us to navigate as a company and we didn't have much support until Mark stepped in. The original onboarding team was helpful but not nearly as thorough or helpful as Mark as Mark refused to stop helping us until everything was as it needed to be and stayed true to his word in that regard. He was not treating us as a ticket he was trying to get through and understood that we needed his assistance and attention to detail. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Price point and the promises of the sales team based on our industry specific needs Review Source DM David M. General Counsel Medical Devices Used the software for: 6-12 months ### "Circus Clowns" March 12, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Alternatives considered [Descartes Zangerine](https://www.capterra.com/p/167202/NebuCore/) Reason for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Review Source AM Ana M. Director of People and Finance Medical Devices Used the software for: 6-12 months ### "Strong Platform Backed by an Excellent Solutions Architect Team" March 31, 2026 4.0 We’ve been using Cin7 Core for our inventory and order management, and overall it has been a solid solution for our business over the last 6 months or so. One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. This has helped streamline our operations and improve visibility across our workflows. The reporting features are also helpful for gaining insights into stock levels and performance. The onboarding experience was positive, especially with support from the Solutions Architect team. They were knowledgeable, responsive, and instrumental in helping us understand how to best configure the system for our needs. Pros The Solutions Architect team—and \[sensitive content hidden\] in particular—were fantastic to work with. \[sensitive content hidden\] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options. Cons There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue. Review Source LC Liza C. Owner Apparel & Fashion Used the software for: 2+ years ### "Best Support Team Ever" July 17, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source RK Raj K. VP Operations Pharmaceuticals Used the software for: Less than 6 months ### "Excellent Onboarding and Support Experience" October 17, 2025 5.0 So far great - the onboarder \[sensitive content hidden\] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. Alternatives considered [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person \[sensitive content hidden\] was good Review Source Michelle P. Founder Consumer Goods Used the software for: 1-2 years ### "Above-and-Beyond Support Tailored to Our Business" March 23, 2026 5.0 A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past. Pros What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference. Cons Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable. Review Source TN Torisawa N. Customer Service Representative Medical Devices Used the software for: 2+ years ### "Great Support, But Poor Flexibility in Delivery Management" November 19, 2025 4.0 While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations. The support team is great, but the system needs improvement in this area. Pros The help center responded very quickly whenever we had issues, and their support was helpful and efficient. Cons It is inconvenient that we cannot manage detailed delivery schedules. For example, purchase orders are consolidated into one in the system, but in reality, items arrive in multiple shipments. Similarly, sales orders are also grouped as one, but in practice, we ship in several batches. There is no way to manage these split deliveries and shipments, which creates operational challenges. Review Source SP Sonu P. Systems Analyst Consumer Goods Used the software for: 6-12 months ### "Powerful inventory system with strong integrations" May 3, 2026 4.0 Overall, it’s a solid solution for businesses that need strong inventory control and multi-channel integration. Once set up properly, it becomes a reliable system that reduces manual work and improves accuracy. It may take some time to fully understand all features, but it’s worth it for growing businesses managing multiple sales channels. Pros The inventory and order management features are very robust. It handles multi-channel sales quite well, especially when integrated with platforms like Shopify and accounting tools. Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort. Reporting is also detailed, which helps in tracking stock levels and business performance. Cons There is definitely a learning curve, especially during the initial setup. The interface can feel a bit cluttered at times, and some workflows are not very intuitive. Occasionally, there are small bugs or syncing delays, particularly when dealing with high order volumes. Customer support is helpful but response times can vary. Review Source AR Adam R. Parts and Warranty Specialist Building Materials Used the software for: 1-2 years ### "CENTERGY review" March 26, 2026 5.0 Pros easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such Cons The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues Review Source GB Giannina B. Supply Chain Manager Consumer Goods Used the software for: Less than 6 months ### "Has potencial but a very poor customer service and is missing very simple yet important functionalities" April 22, 2024 2.0 We were working with orderhive and had to change to Cin 7. At first it looked very promising because Cin 7 had some nice new functionalities but but we never imagined we were going to go back on some basic funcionalities we had. We thought the new system would outgrow the one we used, but this didnt happened. The new cin 7 core didnt include very practical and easy funciontalities we used on daily basis. For example now we are not able to have 2 different stores like we had for our wholesale business and retail .We see the sales alltogether and because of this simple reason there are many things we are not able to do. Then being able to update attributes of products in bulk from the site, having unpickable bins, being able to map shopify to several locations not only one, being able to select what not to push into quikbooks and I could go on. Some very easy and simple features that made our lifes very easy are not cin 7 core now, so for us it has been a lot of work and hours of implementation and we are not happy with it overall. We will probably change to another system ibn the future, not now because it has been very tiring for the whole team and it has taken a lot of our time. Pros The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse. Cons The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going. Reason for choosing Cin7 Core we dind' t choose, we had to change because orerhive stopped working. Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) we were using orderhive and were forced to switch to the new system because orderhive stopped working. Review Source GC George C. Owner Retail Used the software for: Less than 6 months ### "Not perfect, but lightyears ahead of anything else on the market." January 21, 2020 5.0 Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome. Pros Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. \[SENSITIVE CONTENT HIDDEN\] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome. Cons The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[Stocksmith](https://www.capterra.com/p/144117/Craftybase/)[Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Cin7 Core It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch. Review Source XL Xy L. Head of Finance & Business Development Retail Used the software for: Less than 6 months ### "Alright but we don't love it" February 16, 2022 3.0 Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative Pros \- Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly Cons \- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Robust enough, had the integrations we required, better priced than some Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBC will no longer be offered to customers outside of the US soon Review Source LV Lurieca V. Admin & IT Assistant Accounting Used the software for: 1-2 years ### "Administrator Feedback" June 23, 2023 5.0 Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite \[sensitive content hidden\] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service. Pros It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it. Cons About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Core In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory . Review Source WM Wilhelmus M. inventory control Retail Used the software for: 1-2 years ### "Cin7 customer support 5 stars" September 25, 2025 5.0 Al round I would describe my experience with Cin7 as very positive. For the most part it is intuitive and easy to navigate and understand. When used properly it makes my life super easy Pros Customer support is awesome. They are fast reliable and extremely knowledgeable. The y have consistently solved my issues in a timeous and professional manner Cons Slightly bulky for single store retailers. For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify. Review Source NN Nokuthula N. Admin Manager Cosmetics Used the software for: 2+ years ### "As a Cin7Core User" August 21, 2025 4.0 Great system with very few down times, however it comes with a great price tag ! , Hoping for the developers / owners will look into reviewing the price rates in the near future. Pros Great inventory management system, very accurate and a great customer support service. I also love the fact the system uptime is very good. It is user friendly not complicated Cons It is very expensive particularly for users in countries that do not use the dollar like us in South Africa . Review Source RL Rob L. Cheif of Tech Retail Used the software for: Less than 6 months ### "Chief Technology Officer" July 29, 2025 5.0 The experience has been great so far. I am excited to see where the system can help take the organization. Pros The function of the application and the support are amazing. I like the ability to keep detailed records of the invoices and the distribution it can create for the products. Cons I don't think there is anything I don't like about Cin7. Perhaps the only thing I can comment on is not forcing the Cin7 Capital on the nav bar. Review Source VR Verified Reviewer Project Manager Alternative Medicine Used the software for: Less than 6 months ### "so far so good" October 6, 2025 5.0 Pros Great Customer support, I needed to troubleshoot a sale process and the help support was very attentive and clear insturctions Cons Not sure yet, I have only used it for 1 month. I think it is going to be a learning curve for sure so I don't have one thing in particular yet. Review Source JB Jeremy B. Owner Furniture Used the software for: 2+ years ### "Pricing Issues" December 5, 2024 2.0 A good product stained by their pricing structure and relatively slow support Pros The integrations Cin7 provides are great and the breadth of its ability isvery good Cons The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits Review Source Response from Cin7 December 24, 2024 Hi Jeremy, We understand that pricing adjustments can be an inconvenience. Our customer success team would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Please email us at CustomerSuccess@cin7.com. Thank you, The Team at Cin7 JM Jeffrey M. President Motion Pictures and Film Used the software for: 2+ years ### "Buggy software with lots of issues and poor customer support" October 2, 2024 2.0 We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works. Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions. Pros Cin7 is constantly improving the software. Cons They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 6-12 months ### "Be Cautious of Orderhive" April 17, 2019 1.0 2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature. Pros I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level. Cons Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business. Review Source BT BY T. Manager Wholesale Used the software for: 2+ years ### "We've been using DEAR Systems for 6 years and this one incident made us really disappointed." June 4, 2021 3.0 Pros Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary. Cons \- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. \[SENSITIVE CONTENT HIDDEN\] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with \[SENSITIVE CONTENT HIDDEN\] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though \[SENSITIVE CONTENT HIDDEN\] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers. Review Source Response from Cin7 June 16, 2021 Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team SG Serena G. Managing Director Food & Beverages Used the software for: 6-12 months ### "An Excellent Customer Service Specialist " March 10, 2023 4.0 I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called \[sensitive content hidden\]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people. Pros The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system. Cons There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help. Review Source DV Damien V. Purchasing Manager Military Used the software for: 2+ years ### "DEAR Review in 2023" May 26, 2023 4.0 Overall good experience, and good customer service always happy to help. Pros Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform. Cons By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades. Review Source MJ Moss J. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Disappointing" March 14, 2022 3.0 There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software. Pros The user interface is nice and easy to use. Cons The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug. Review Source Response from Cin7 April 4, 2022 Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on support@dearsystems.com Regards, DEAR Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.