# Page 13 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 13 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 301-325 of 730 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Adam B.  
Operations  
Wholesale  
Used the software for: 2+ years

### "Terrible Customer Support"

October 1, 2018

1.0

Don't rely on them to run your business, it will be a mistake.

Pros

User interface is decent though it takes some time to get used to it.

Cons

The company charges for custom invoices, which worked for 2 years until they did a platform update. Custom invoices stopped working (which is core functionality in an order system) and they couldn't fix it. They spend almost two weeks trying to fix it (according to them) and no luck. The fact they couldn't fix some basic functionality is troubling none the less.

Review Source

MM

Margo M.  
logistics manager  
Retail  
Used the software for: Less than 6 months

### "loving it"

December 9, 2022

5.0

Pros

I love Dear, it's easy to use with plenty of options to get it match the compagny needs. The customer service is very good, the software gives us plenty of very important details for our business development .

Cons

the color of the software, nothing major , and no french option

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)

Reason for choosing Cin7 Core

less complicated to set up and better price

Switched from

[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

better cogs follow up, invoice FU ...

Review Source

VR

Verified Reviewer  
Finance  
Accounting  
Used the software for: 1-2 years

### "Dear systems keeps your inventory in check"

July 24, 2019

5.0

Pros

If you have an ecommerce store and sell across multiple channels and want seamless integration of your inventory to your accounting software, then Dear Systems is the software to use. This means your inventory syncs to your accounting system. This way you can always refer to your accounting stock figure as Dear combines all inventory sold by your various platforms and makes sure the accounting inventory figure is correct. Customer service is also very good with handling queries

Cons

Currently I do not have any qualms with Dear Systems. The integration of all our sales platforms has been great.

Review Source

YM

Yulia M.  
Business owner  
Retail  
Used the software for: 1-2 years

### "I love to use DEAR system"

May 16, 2018

5.0

Stock control, purchase and suppliers management, easy order fulfilment, easy-to-build reports

Pros

I am an eBay seller. I've been searching for warehouse management system about a year. DEAR is my choice for now, I like it and have no plans to change it for another system. It is easy to use, the main pros for me besides stock, purchase and sales management (other systems do not always include them): - integrations with certain marketplaces (eBay, Etsy, Shopify) and services; - multicurrency support; - auto-assembly products support.

Cons

Main cons, they are minor: - auto-disassembly does not work, have to disassemble products manually; - does not have integrations with some marketplaces (WISH for example); - can not update tracking information at marketplaces after an order was shipped; - templates and merge fields are not easy to understand.

Review Source

AM

Alexandra M.  
Merchandiser  
Apparel & Fashion  
Used the software for: 1-2 years

### "DEAR review"

November 16, 2022

4.0

good

Pros

Once you know how to use the software, it is easy to use and efficient

Cons

The import/export is not working with our office 365 package so is giving us the error message "csv format not recognised" so we cannot bulk import inventory or BOMs- we have filed a support ticket to resolve this

Review Source

MS

Maciej S.  
CEO  
Translation and Localization  
Used the software for: Less than 6 months

### "Great product and excellent customer service"

July 11, 2023

5.0

Pros

The Cin7 inventory management software has revolutionized my business operations. Its flexibility and user-friendly interface allow us to access and update inventory data from anywhere at any time. The real-time tracking feature keeps stock levels accurate, preventing overstocking or stockouts. The robust reporting functionality provides valuable insights for data-driven decision-making, while seamless integrations with other business tools save time and reduce errors. The exceptional customer support adds to the overall positive experience. I highly recommend this software for businesses of any size looking to streamline inventory management and increase efficiency.

Cons

Side navigation was a bit confusing at the start, but makes sense after you get used to it

Review Source

SG

Sven G.  
Co-Founder/Creator  
  
Used the software for: 1-2 years

### "Excellent customer support! Lots of integrations. Quick syncing. Great value!"

October 11, 2017

5.0

Pros

Love the customer support. You always get a quick response to your questions and they're available for a Skype call if needed. Given the almost 10 hr time difference they're doing a phenomenal job of making themselves available when convenient for you. The real time sync and multitude of integrations is excellent. Shipping integration is a time-saver and makes it easy to compare rates of your integrated carriers. The included USPS account has the lowest USPS rates we could find. Having the ability to request Custom Features at a reasonable cost is another plus.

Cons

Need to be able to ship multi-package shipments and Bill Third Party. Ability to Edit shipped orders that have not been invoiced. Due to the custom nature of our products we need to be able to use the same SKU multiple times in the same order.

Review Source

RC

Royi C.  
Data Operation Lead  
Retail  
Used the software for: Less than 6 months

### "The review of Cin7 Core"

July 20, 2023

4.0

Pros

Great and friendly tech support. The DEAR API function is powerful.

Cons

\- Order fulfilment information or report on Sales Order processing.- Online Search Reporting has limited filter options.- Stock records data query from DEAR API is a bit complicated, which required to query by each order id or task id.--> It will be good if offer an option to export order item records by order modified date, especially data query via DEAR API.

Review Source

BS

Ben S.  
Director, Supply Chain  
Food Production  
Used the software for: 6-12 months

### "Dear Systems Review"

April 2, 2020

3.0

Pros

Dear is very easy to use, and the tutorials are very helpful. Being web based, it works very well.

Cons

I feel like the software is still in test mode. There are constant updates, and many updates are done during working hours. We are located in the EST in the US, and I feel like updates should only be done after hours.

Review Source

Response from Cin7

April 8, 2020

Hello Smith, Thank you for your review. We are constantly working on improving our software to provide a better quality product with new functionality which includes the weekly releases. These releases are done during the weekend & do not stop the user from performing normal operations. To read more about releases please visit https://dearsystems.com/release-notes/ & to read more about some of the planned new functionality visit https://dearsystems.com/development-roadmap/. If you have any questions, please feel free to contact us at support@dearsystems.com Best Regards, DEAR Team

TR

Timo R.  
Director  
Retail  
Used the software for: Less than 6 months

### "Still new to dear but it's looking promising"

May 18, 2022

4.0

Pros

\- Powerful software, which can be overwhelming for beginners due to its many settings. - We're still new to the system but everything's looking familiar coming from another inventory management software. - Onboarding process was very professional.

Cons

\- Wish more links could be opened in new tabs, e.g. on the sales orders or purchase orders list. - Option to see BOM on iOS app if auto-assembly is enabled.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/)

Reason for choosing Cin7 Core

\- Zapier integration - Maturity of the product

Review Source

MS

Marimar S.  
Sales Support/ Custom Store Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Orderhive Review"

May 24, 2022

4.0

Great app

Pros

The Customization and Integrations of apps.

Cons

Sometimes it takes time to load. It slows down when there are images.

Review Source

NK

Nasimul K.  
Supply Chain Manager  
Computer Software  
Used the software for: 6-12 months

### "I am enjoying using DEAR system for inventory management"

April 19, 2022

4.0

I am a new user, I think it is a good system for the size of our business.

Pros

Fairly simple but flexible to use. I believe it will be easy to train a new user quickly.

Cons

The navigation area has room to improve

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Cin7 Core

I think DEAR is easy to use and there are a lot of useful functions in it.

Review Source

SC

Samantha C.  
Owner  
Retail  
Used the software for: 6-12 months

### "They took my money for a service I never received"

May 27, 2020

2.0

Pros

Mirant in customer service was always very helpful

Cons

We paid 2800 USD on top of the usual package for some backend development that was estimated to take 3-4 weeks, max. It started in November and it got to the end of May the next year and I had finally had enough of all the bugs and waiting, despite giving warning multiple times over the months that I needed things to be done or else I would leave Orderhive. When I finally left, they refused to refund me the 2800 USD, even though I had paid for a service I literally never got. Plus the amount of bugs in the platform made me check inventory quantities every weekend. It was wasting more time than helping, so we ended up just switching to using Shopify as it was more reliable and in the end, less work on our half.

Review Source

PM

Peter M.  
Managing director  
Information Technology and Services  
Used the software for: 6-12 months

### "Dear systems review"

February 23, 2023

5.0

Very good

Pros

Ease of use. Order processing, purchases, new product loading, quoting

Cons

Bulk Pricing updates are not very easy to perform.

Alternatives considered

[MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

Reason for choosing Cin7 Core

Price, features, customer references

Review Source

SS

Stefan S.  
Financial manager  
Furniture  
Used the software for: 6-12 months

### "Dear systems awesome"

May 19, 2021

5.0

Fantastic. Best inventory system ever.

Pros

Very easy to use sales,purchase. Integration with woocommerce and xero fantastic. Good manufacturing options.

Cons

Would like the option to go with less users then the min of 5.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Reason for choosing Cin7 Core

Cheaper then cin7 and has a pos option that unleashed lacked.

Review Source

JR

Joe R.  
Commercial Manager  
Retail  
Used the software for: Less than 6 months

### "DEAR Assistance"

August 1, 2021

4.0

The customer support we received was fantastic whilst we were importing data from our old system. Our overall experience has been really good.

Pros

It is easy to use and navigate and is very customisable. \[SENSITIVE CONTENT\] from DEAR Support were both fantastic in helping us switch from a previous soft ware to DEAR. They answered all our questions quickly and accurately and were always very proactive in ensuring everything went smoothly. Highly recommend.

Cons

The reporting is slightly limited but otherwise everything else seems good.

Switched from

[Reckon One](https://www.capterra.com/p/154538/Reckon-One/)

Updated our accounting software and it didnt have the inventory functionality we needed.

Review Source

TKD

Teik Kang D.  
Account Executive  
Wholesale  
Used the software for: Less than 6 months

### "Excellent software"

June 29, 2022

4.0

Pros

Easy program to use with great support resources.

Cons

Hopefully, there can be more additional attributes, 10 is not sufficient for current use.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)

Review Source

MY

Mark Y.  
Manager of Tech and Onboarding  
Accounting  
Used the software for: Less than 6 months

### "Great solution for Small or Mid Size companies"

February 8, 2021

5.0

My clients have seen a lot of time savings and now better understand their businesses after implementing DEAR

Pros

1) Easy to follow interface 2) Lots of automation functions 3) Long list of integrations + open API 4) Full and growing suite of features for reasonable price

Cons

1) QBO / Shopify integration has a few small glitches

Review Source

Response from Cin7

March 25, 2021

Hello Mark, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. We have concentrated our efforts in adding/improving functionality to the Shopify integration. Please check our release notes for updates about it. Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team.

JP

Jaun P.  
Partner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Superb Support. Solid Product."

March 16, 2023

5.0

Pros

Seamless integration. Easy to understand. Rahid has been amazing in support.

Cons

Templates are a little clunky, other than that, we love it!

Review Source

CP

Cyriaque P.  
Founder  
Internet  
Used the software for: 2+ years

### "Dear review "

April 2, 2023

5.0

Not bad

Pros

Dear is a software with a user-friendly interface that allows for smooth navigation and excellent customer support. It is one of the best software I have experienced

Cons

Dear is a good software but also has some difficulties such as speed: it is not very slow, cost: it has a high price for small companies and even large companies, and finally it is difficult to use for small companies but I think it is worth the price because it really helps our company for its development

Review Source

KB

Kathleen B.  
Owner, Engagement Manager  
Computer Software  
Used the software for: 1-2 years

### "DEAR enables integration"

November 20, 2019

5.0

Pros

We have been connecting clients who are using DEAR, to their 3PL Warehouses. They are responsive when issues arise. Their feature set is comprehensive and is supported by their API.

Cons

Small negatives......... 1. There are some inconsistencies in the API 2. An increase in the API rate to enable faster throughput of orders to the warehouse would be a bonus

Review Source

Response from Cin7

April 21, 2020

Hello Kathleen, Thank you for your valuable feedback. Currently, we allow 60 API calls per minute. If you need help with our new API V2 can you always contact us via email (support@dearsystems.com) or read more about it by visiting https://dearinventory.docs.apiary.io/# Best Regards, DEAR Team.

MS

Malachi S.  
Ops manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Review"

May 16, 2023

5.0

Pros

The complexity of the settings that allows products to be tracked from start to finish with every aspect of detail included, ensuring nothing is missed.

Cons

The onboarding process, it was very long but knowledgeable.

Review Source

LJ

Lyndsay J.  
Operations Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Conference Call with Dear"

November 10, 2022

4.0

I am feeling better about DEAR -- now that I am working in it daily, however six months ago it was my enemy.

Pros

It allows us to intergrate multiple systems -- sales channel under one umbrella

Cons

The set up process/ and how long it takes to get things working.

Reason for choosing Cin7 Core

word of mouth

Review Source

NP

Nachshon P.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Best service for integrating inventory across multiple platforms."

January 11, 2018

5.0

The service gives us control that we would otherwise wouldn't be able to achieve.

Pros

DEAR is the 3rd service we've tried (after Stitchlabs and TradeGecko) and we've been using it for over two years. We tried it last because the name sounded unprofessional. We use it to integrate our retail channels with our online stores as well as our trade shows and wholesale business. It's powerful , flexible and the developers are open to suggestions and input.

Cons

Integration with Amazon FBA is done better in Stitchlabs. They understand and implement FBA as a master warehouse where the user has no control over the FBA inventory (which the user doesn't).

Review Source

EF

Evan F.  
Head of Procurement & Logistics  
Renewables & Environment  
Used the software for: I used a free trial

### "It does what I need and a little more. But takes a while to get going."

June 30, 2023

4.0

Pros

Multiple options to input information. It allows me to change things easily enough

Cons

It took a while to get going I wasted a week trying to put everything in and realizing it was wrong

Review Source

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