# Page 14 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 14 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 326-350 of 730 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Melissa L.  
Founding Member. Strategy, Content & Coaching  
E-Learning  
Used the software for: I used a free trial

### "Sophisticated software that met every need + excellent customer service"

June 12, 2017

5.0

Pros

What really helped get me into Dear was the incredible level of customer support. At first glance at the software, I felt quite overwhelmed, however the sales support people help make it less scary and gave me the confidence to be able to adopt a new system into the business. The software features are so vast and covered every need and scenario in our production, inventory and consignment sales.

Cons

While I appreciate the thoroughness, there are so many fields of data to input, some not relevant or useful for our team, that it felt like a steep learning curve to understand it all. That's why I needed to contact customer support several times and also do a lot of self-study of their tutorials.

Review Source

NF

Nate F.  
Managing Director  
Automotive  
Used the software for: Less than 6 months

### "DEAR & TradeGecko Migration"

August 20, 2021

5.0

Support is 100%. Quick responses and proper answers to our questions.

Pros

A simple comparision from our previous system is like paper & Excel. DEAR is very powerful compared to our previous inventory management system. I belive that DEAR has given us the tools to move forward and given us the capability to keep up with our future growth.

Cons

Initially complex UI, but after some time its easy to navigate. Very complex and indepth setup/customisation procedure, but worth the time to do so.

Review Source

DN

David N.  
Operations Manager  
Furniture  
Used the software for: 1-2 years

### "Great customisable bit of software"

September 5, 2022

4.0

Pros

A lot of other software options could not properly accommodate some unique procedures of our business. With Orderhive, we were able to make some adjustments to make things work

Cons

It is not an exact fit to our business procedures

Review Source

SJ

Steffan J.  
Owner  
Environmental Services  
Used the software for: Less than 6 months

### "Customer service"

March 1, 2022

5.0

The overall experience with all the hive has been very very good and have had great support from the team to get things set up and to understand the ways of the system.

Pros

The software has been very efficient in the service that I’ve had from Yousef has been very intuitive and supported my understanding of using the software.

Cons

I haven’t been on the softer long enough yet to find out floors in the software

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

That was sunsetting

Review Source

NC

Nancy C.  
Parts  
Machinery  
Used the software for: 1-2 years

### "Review "

January 11, 2023

5.0

Pros

Relatively easy to use and amazing customer support.

Cons

Some integration was hard to use. Like service m8

Review Source

NB

Nicole B.  
Accounting Manager  
Wholesale  
Used the software for: 2+ years

### "Still getting to know Dear"

December 14, 2022

4.0

Pros

It seems to have a lot of options and capabilities that are useful in making decisions.

Cons

The instructions and online references are difficult to navigate and can be confusing.

Review Source

VR

Verified Reviewer  
Business Development Manager  
  
Used the software for: 1-2 years

### "Still impressive after a year"

June 11, 2018

4.0

Efficiency and live tracking of inventory products.

Pros

Very simple UI interface and yet able to track orders to great details. Utilising this for company purposes and till today, very satisfied. Customer support is top notch too. Special compliments for Shruti, who has been assisting in my account. She has been meticulous and transparent, providing clear guidance in resolving questions.

Cons

Recent upgrade to Orderhive 2.0 was not implemented properly, with lack of customer notifications and interface manuals. Otherwise, glad that there still is continuous improvement.

Review Source

Casey C.  
COO  
Food Production  
Used the software for: 1-2 years

### "Best bang for the buck"

March 30, 2016

5.0

Orderhive is by far the best bang for the buck order management system. We've had to work with the team to make it fit our purpose and they've been great at trying to help find solutions and even built in a new feature just for us. Works great with our Woo platform and is very easy to use.

Cons

The only snag is their work hours because the team is on the other side of the planet, but unless you have a crazy emergency that can't wait a day, you'll be fine. We haven't had an issue yet.

Review Source

Response from Cin7

March 31, 2016

Hi Casey. Thank you for your honest feedback. Irrespective of working hours, we try our best to offer support to our users. We'll surely keep raising the bar of customer support. :)

VR

Verified Reviewer  
IT/Internet Marketing Manager  
Automotive  
Used the software for: 6-12 months

### "Getting Worse Over Time"

May 23, 2019

2.0

The customer service will blame you for bad codes and make you feel belittled. They are generally not helpful and I can't recommend this service. They are costing us money and we are looking at other companies to get away from this service.

Pros

It integrates with Shipstation and Woocommerce.

Cons

Horrid customer service. They blame the customer for whatever is wrong with the software. Right now we have customers ordering SKU's and Dear changes them into something indiscriminately. We've lost at least $200 dollars in shipping the wrong items because of the system errors. They are currently blaming us for "changing the skus and messing up the system." However, we have not changed the SKU's and the system is changing the SKU's to products that are not similar at all.

Review Source

PM

Pieter M.  
Manager  
Retail  
Used the software for: 6-12 months

### "Excellent customer support support "

November 15, 2022

5.0

Excellent reporting and after sales support

Pros

Had an issue with the DEAR POS integration and contacted them via live chat. Raed provided excellent support and helped me with my issue. He was very helpful and patient

Cons

Sometimes can be over complicated when setting up systems in DEAR

Review Source

SY

Scott Y.  
President  
Food & Beverages  
Used the software for: Less than 6 months

### "Great Inventory Management Software for a small to midsize company"

February 7, 2020

5.0

Pros

Dear Systems is a great inventory management system for any small or mid-size business that is looking for an ERP that can track manufacturing of products from an initial PO through production. Prior to Dear we struggled to keep an accurate count of raw supplies or track all inventory across multiple warehouses. Dear has provided us with this control and in turn allowed us to save costs along the way. Customer service has been great as we work with \[SENSITIVE CONTENT HIDDEN\] who is attentive and knowledgeable.

Cons

There are data entry features that are not intuitive. Fortunately the customer service has been excellent.

Review Source

Response from Cin7

April 21, 2020

Hello Scott, Thank you for your valuable feedback. As part of our continuous improvement, we recently released a new Material Requirements Planning module. This module will help you immensely. You can read more about it by visiting - https://support.dearsystems.com/support/solutions/articles/11000081486-getting-started-with-the-production-module If you have any bulk data import requirement, we do have a dedicated team who will help you with it. Please reach out to us on support@dearsystems.com and we will be glad to help you. Regards, DEAR Team

MD

Mandy D.  
Operations Director  
Hospitality  
Used the software for: Less than 6 months

### "Still learning/trying out"

June 2, 2023

5.0

I am still learning and getting a feel for the system. \[sensitive content hidden\] has been absolutely AMAZING during the trainings and helping me to get everything started properly for the switch over from Orderhive.

Pros

Inventory managementBulk order entryPulling Inventory/financial reports

Cons

Needing to fill out a bunch of information that has nothing to do for me.

Review Source

JD

Jezreel D.  
Finance Clerk  
Marketing and Advertising  
Used the software for: 6-12 months

### "Dear review "

October 27, 2022

5.0

has been a good one so far, I am most impressed with the highly supportive team that attends to your queries almost instantly, other software's you have to wait a few business days for one message,

Pros

its easy to navigate and make data readily available

Cons

It does become abit of a mission with entering data

Review Source

Shayla W.  
Senior Accountant and Analyst  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great software to track inventory and record sales. Improvements could be made"

October 29, 2018

4.0

We use DEAR to record sales from Shopify and keep track of inventory we have on hand.

Pros

Lots of customizable reporting options. Pretty easy to use. Syncs nicely with Xero and integrates well with Shopify.

Cons

I'd like to see an add-on for managing/planning inventory, not just tracking it. Also, more customization within invoices would be nice.

Review Source

KG

Karen G.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "terrible customer support"

June 18, 2018

1.0

Pros

inventory management allows for multiple warehouse locations and plentiful products. customer lookup easy

Cons

reporting awful support unhelpful/non-existent getting information out of the system into excel/CSV files is difficult, creating multiple lines of data that need to be merged. Invoicing is slow the biggest problem is no real support and no services available to support in local markets

Review Source

KL

Kerry L.  
Director  
Warehousing  
Used the software for: 2+ years

### "halo"

March 23, 2022

5.0

Pros

User experience and help function are excellent

Cons

I would like to be able to view SKU product categories on purchases in

Review Source

Rhett M.  
Co-Founder  
Accounting  
Used the software for: 2+ years

### "null"

December 4, 2017

5.0

Review Source

SK

SACHIO K.  
  
Retail  
Used the software for: Less than 6 months

### "Excellent tool!! You can save a lot of time!!"

August 15, 2016

5.0

This tool is extremely helpful if you are selling on ebay US, ebay UK, FR DE etc as well as Amazon, shopify etc. very easy to integrate your product and manage your stock qty. at single screen. You can change price, qty very quickly form inventory screen for all multi channel site. there is no display for the currencies for inventory screen but you can see the currencies on sold screen. There is no listing function from this tool however, I don't see it needed so much. I have been spending a lot of time for log-in each ebay site for changing qty. manually but with this tool, I can spend the saved time for something else.

Pros

You can't fined other solution with this price. System Quality is also top. Quick server response and reflects change to your selling channel immediately. Easy control for all different channel stocks and prices.

Cons

I wish I could have more powerful and variety of setting regarding automatic merging the items. Maybe system could automatically suggest matching by the title, SKU, prefixed SKU so that I can merge more smooth and quickly. Also, it is even more better that system can show certain qty. which is less than actual qty and refill automatically once it sold out.

Review Source

Response from Cin7

August 19, 2016

Hi Sachio. Thank you for your feedback. We'll take your suggestions into consideration to implement features in near future. If you have any other queries or comments, please feel free to email at support@orderhive.com.

AB

Amanda B.  
Director  
Food & Beverages  
Used the software for: Less than 6 months

### "Enabling an integrated platform"

August 29, 2018

5.0

We implemented the DEAR recently, and so far, great! We chose to implement DEAR after careful consideration of a number of solutions on the market. We were looking to create an integrated platform to support our end-to-end inventory and sales order management. As a small business we needed a solution that was straight forward to use; integrated with key software solutions that catered for the varying needs of our B2B and B2C channels, shipping, CRM and F&A; and offered us flexible path at a reasonable cost that would allow our integrated platform to grow with us. Of the solutions we reviewed, DEAR best met all of these requirements, and we have been pleased with its performance. We have been able to automate a number of key processes, reducing manual error and time taken on admin; visibility of writebacks from our F&A and shipping solutions in particular has meant that our team now has all the information at their fingertips to better service our customers and to make more informed business decisions. We have not yet rolled out the purchasing function, but that is part of our roadmap :-)

Pros

\-easy to use -customer and product pricing and terms flexibility -integrations with other applications -time provided in the trial period to allow us to set up everything properly before we went live

Cons

\- nothing of note - getting your head around the nuances so that you set things up in the right way to make the most of the system...this would be the same with any new software

Review Source

AL

Amy L.  
Creative Director  
Wholesale  
Used the software for: Less than 6 months

### "Early use review"

November 25, 2022

5.0

So far we have received great support in setting up and onboarding.

Pros

It manages the inventory for all our sales channels and it handles backorders

Cons

There are at times too many options which aren't relevant to our business which make using the system less intuitive

Reason for choosing Cin7 Core

The Amazon system was installed by our web developer but couldn't handle back orders and wasn't suited to our business. We were already recommend Dear by friends so chose that instead.

Review Source

JW

Jerry W.  
Operations Manager  
Cosmetics  
Used the software for: Less than 6 months

### "Thanks to \[SENSITIVE CONTENT\] - our implementation manager"

December 16, 2022

5.0

Pros

Great features. Easy to use. Great thanks to \[SENSITIVE CONTENT\] - our implementation manager who did a great job in a timely manner and helped us get Dear go live on time.

Cons

Some of the Sync issue between Dear and E-commerce. Waiting to see how support team performs.

Review Source

MO

Martin O.  
CEO  
Sporting Goods  
Used the software for: Less than 6 months

### "No customer service"

September 28, 2020

1.0

Disaster, with no assistance, rude arrogant service and then abandoned us completely before the system is 40% operational and refusal of any refund. $5,000 USD for a total waste of our time.

Pros

We loved the concept when it was being sold with promises of automating our systems but it was lies

Cons

EVERYTHING, the people are dishonest and extremely rude and arrogant. They provided NO useful service for our needs. The customisation which we had to pay for has never been completed and still does not work. The system does maybe 10% of what was promised. As a time-saving automation, it is a complete failure and costs us more time to run than doing a totally manual operation. Simple things like a monthly inventory summary report we are told is not possible and asked why would we need that?

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[StoreAutomator](https://www.capterra.com/p/180713/StoreAutomator/)[Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)

Reason for choosing Cin7 Core

We were sold a fantasy story of a fully automated system and prompt customer service

Review Source

JP

Justin P.  
CEO  
Automotive  
Used the software for: 1-2 years

### "Support - \[sensitive content hidden\]"

March 7, 2023

5.0

Pros

I like the fact it does everything I need

Cons

Sometimes there are functions that I just don't understand but the support team are more responsive now.

Review Source

LC

Lesley C.  
Operations  
Retail  
Used the software for: 6-12 months

### "Good alternative to Trade Gecko"

February 10, 2023

4.0

Pros

It's has many features that supports small to medium enterprises.

Cons

Not very intuitive how to find certain functions / features.

Review Source

LP

Lucas P.  
President  
Automotive  
Used the software for: Less than 6 months

### "Small manufacturing business recently implemented ERP"

June 22, 2022

5.0

Pros

A solid inventory management/ERP system that is cloud-based, robust but simple & straightforward to use, and with a solid customer support team. Highly recommend.

Cons

Sometimes it takes a while to hear back from customer support. I wish Dear invested more in this.

Alternatives considered

[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Review Source

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