# Page 2 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 2 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 26-50 of 730 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

James G.  
Business Development Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Game Changer"

March 17, 2026

5.0

A lot of initial work was required from what was said before but the onboarding team was extremely helpful, personable, and responsive. This was extremely valuable as I would have been lost on my own. I am very grateful that we paid a little extra for the more personal "at your own pace" onboarding package. I would have been lost trying to do this on my own! As a (somewhat)small business, our resources are limited, and this is like gaining 3 employees to help with order management, purchasing, and inventory management for a fraction of what it would cost to actually do that. Going off of that, those various roles often fall on one person, so this is like having a world-class assistant. Additionally, this is going to make information for our employees, such as BOMs, Supplier Info, and Product Availability, easily accessible, which is crucial to have our team well-informed. I can't stress this enough, but this is going to be a key factor in our business's growth, sustainability, and scalability for years to come. Thank you Cin7 team!

Pros

The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities. Overall, the insights that this will provide, as well as the processes that it will automate, are going to be a key factor for our growth as a business. I really like the ease of use and well-designed layout/navigation. I also LOVE the resources you provide to walk users through processes such as creating an assembly/purchase order. This will be a huge help when our employees use it.

Cons

The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error. Aside from that, it took a lot of work to get all of our sku's into the system, but once again, that wasn't anything Cin7 could control and was a necessary cost to get started, considering we had no inventory system before this.

Alternatives considered

[Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/)

Reason for choosing Cin7 Core

More users and half the cost, it just makes sense!

Review Source

Michelle P.  
Founder  
Consumer Goods  
Used the software for: 1-2 years

### "Above-and-Beyond Support Tailored to Our Business"

March 23, 2026

5.0

A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past.

Pros

What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference.

Cons

Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable.

Review Source

WM

WISAM M.  
DIRECTOR OF SUPPLY CHAIN AND OPERATIONS  
Apparel & Fashion  
Used the software for: 1-2 years

### "Mark Dessanayaka & The Solutions Architect team Are The Reason We Did Not Cancel. "

August 21, 2025

5.0

I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business. Mark stuck it through over a multiple month process and ensured that it was fixed, we were meeting weekly and we never stopped. He was communicative throughout the entire process and was honest and upfront, never trying to make it appear as if things were solved when they were not. He ensure that his team assisted every step of the way. As leadership within my own line of work, I admire Mark's human quality to ensure to actually be a person and not a corporate employee that shows that actually following up and never giving up is what is needed in today's world.

Pros

Mark Dessanayaka & The Solutions Architect team is really the only thing that has led to us continuing with CIN7 as we were on the verge of cancelling and finding another program to use entirely. I suggest putting this team front and center and even including them or having them as part of the onboarding team as if I was able to get Mark to assist me and help us with the program then I do not think we would have run into these issues in the first place.

Cons

Ease of access as CIN7 has been insanely difficult for us to navigate as a company and we didn't have much support until Mark stepped in. The original onboarding team was helpful but not nearly as thorough or helpful as Mark as Mark refused to stop helping us until everything was as it needed to be and stayed true to his word in that regard. He was not treating us as a ticket he was trying to get through and understood that we needed his assistance and attention to detail.

Alternatives considered

[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/)

Reason for choosing Cin7 Core

Price point and the promises of the sales team based on our industry specific needs

Review Source

LJ

Lara J.  
Procurement Manager  
Glass, Ceramics & Concrete  
Used the software for: 2+ years

### "Very good customer support "

March 16, 2026

4.0

Much less glitchy than Omni, but still some limitations and functionality not working as well as they could

Pros

The technical support seems to understand the program very well, and are able to give answers and solutions on the spot. \[sensitive content hidden\] was knowledgeable and patient, and arranged a call very quickly

Cons

Functionality limitations that we are discussing directly with the developers. A few reporting changes would vastly improve our workflow.

Switched from

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)

Constantly finding functionality issues and bugs. The production module was very poor

Review Source

CL

Christopher L.  
Marketing Manager  
Sporting Goods  
Used the software for: 2+ years

### "Solid Platform, But Expect Support Delays for Complex Issues"

July 17, 2025

3.0

Cin7 Core has a lot of potential, and once configured, it delivers on many of the operational needs we had. However, the experience highlighted how much the value of a platform depends not just on features, but on the reliability of support behind it. While we’re satisfied with the current setup, the path to getting there was more difficult than expected and has made us more cautious when evaluating support responsiveness in the future.

Pros

Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations. Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well.

Cons

The biggest downside is the customer support experience. When an issue arises, especially one involving system configuration or integrations, getting it resolved can be extremely slow and disorganized. In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex. The support process left us with little visibility and a lot of frustration.

Review Source

Response from Cin7

July 21, 2025

Hi Christopher, thank you for providing this feedback and for the opportunity to address these types of situations head on. We're excited that you're using our platform and will reach out to you directly to discuss supporting your needs.

SR

Sam R.  
Director of Planning and Procurement  
Food Production  
Used the software for: 1-2 years

### "Excellent product and support"

September 17, 2025

5.0

We went with a consultant to help with the initial onboarding, but were left holding the bag halfway through the process. We honestly have had so much success with the Cin7 Customer Support teams, specifically \[sensitive content hidden\] and his team. Thank you!

Pros

Extremely intuitive layout with exceptionally responsive support. Great value compared to other inventory management software, with the right native integrations for most businesses.

Cons

some of the integrations don't line up perfectly (as expected, but a guy can dream) to our specific needs.

Switched from

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Over engineered for our needs, and cost prohibitive.

Review Source

Sacha A.  
Founder and Creative Director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great for splitting backorders, drop shipping and stock on hand"

March 26, 2026

5.0

The system is easy to use and has lots of flexible features and functions. It is great to link to Shopify and Xero.

Pros

We like the ease to split backorders for warehouse stock and drop shipping. Also a great price for lots of features and functionality.

Cons

We are new to Cin7 Core so still learning the system. So far it seems good and the onboarding process was thorough.

Switched from

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)

Omni was more expensive and this was more cost effective

Review Source

PA

Pamala A.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "Inventory Management ISsue"

November 6, 2025

5.0

Pros

Inventory Management... \[sensitive content hidden\] was AMAZING in helping with a issue on our account. I am doing cartwheels as I have been trying to get help with this your a long time. \[sensitive content hidden\] was able to get me fixed

Cons

Hard to navigate if only using for inventory management. I dont like that I do not know this system as well as I would like to. as i am only using one aspect of the software

Review Source

LG

Lionel G.  
Head of Finance  
Retail  
Used the software for: 2+ years

### "Fixing current invoice template "

February 2, 2026

5.0

Quick and excellent service

Pros

Quickly fixed a template issue. No need for additional details. Done within 5 minutes. Amazing service.

Cons

Non Applicable

Review Source

WM

Wilhelmus M.  
inventory control  
Retail  
Used the software for: 1-2 years

### "Cin7 customer support 5 stars"

September 25, 2025

5.0

Al round I would describe my experience with Cin7 as very positive. For the most part it is intuitive and easy to navigate and understand. When used properly it makes my life super easy

Pros

Customer support is awesome. They are fast reliable and extremely knowledgeable. The y have consistently solved my issues in a timeous and professional manner

Cons

Slightly bulky for single store retailers. For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify.

Review Source

AR

Adam R.  
Parts and Warranty Specialist  
Building Materials  
Used the software for: 1-2 years

### "CENTERGY review"

March 26, 2026

5.0

Pros

easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such

Cons

The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues

Review Source

HH

Harry H.  
Owner and Director  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great experience with Cin7 Core"

September 25, 2025

5.0

Experience has been great overall. Customer support is very helpful, particularly from \[sensitive content hidden\] who has always been available to assist.

Pros

I like how Cin7 Core pulls everything together in one platform. The Shopify and Xero integrations save so much time and make tracking stock across channels simple.

Cons

Some parts of the system aren’t the most user-friendly, so some tasks can take longer than they should.

Review Source

ND

Nadeesha D.  
Finance Manager  
Cosmetics  
Used the software for: 6-12 months

### "Outstanding Help with COGs Issues"

July 29, 2025

5.0

Pros

I had a meeting with \[sensitive content hidden\] regarding two support tickets, and I’m very pleased with the service provided. She resolved both issues efficiently and helped me clearly understand the COGs-related problems we were facing due to multiple accounts. The session lasted around 45 minutes and was very helpful in getting clarity on our system. Excellent support – really appreciated!

Cons

To manage COGs across multiple accounts, you need to upgrade to the Advanced Products module, which adds extra cost and complexity. This should ideally be a standard feature for businesses with varied product lines.

Review Source

NN

Nokuthula N.  
Admin Manager  
Cosmetics  
Used the software for: 2+ years

### "As a Cin7Core User"

August 21, 2025

4.0

Great system with very few down times, however it comes with a great price tag ! , Hoping for the developers / owners will look into reviewing the price rates in the near future.

Pros

Great inventory management system, very accurate and a great customer support service. I also love the fact the system uptime is very good. It is user friendly not complicated

Cons

It is very expensive particularly for users in countries that do not use the dollar like us in South Africa .

Review Source

NC

Nicholas C.  
Director of Operations  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Great Support from the team "

October 22, 2025

5.0

So far, so good, we have met with great success working with \[sensitive content hidden\]and his after support team, a true pleasure

Pros

Here’s the text from the image you uploaded: --- \*\* \[sensitive content hidden\] and his team are fantastic\*\* I was on the fence about keeping Cin7 (we have a strange product Matrix). \[sensitive content hidden\] and his team took the time to understand us as a business and then fix out Cin7. The outcome has been great so far with us finally having some faith in our data. The knowledge, thought process, follow-up and dedication have truly made a difference for our business. Cheers Happy customer ---

Cons

It needed a lot of setup, which took a while. Admittedly, we have a much complex and well-developed product, Maxtrix, which required us to make a broad spectrum approach

Alternatives considered

[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/)

Reason for choosing Cin7 Core

Group conscious on decision making, it fits a lot of roles

Review Source

KJ

Kathryn J.  
Finance and Ops  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "\[sensitive content hidden\] was excellent"

November 5, 2025

5.0

\[sensitive content hidden\] was great today on our call.

Pros

Ability to create PO automatically from invoice.

Cons

bad integration with Xero.

Review Source

PV

PC V.  
Managing Director  
Wholesale  
Used the software for: 2+ years

### "DON'T move your Software over to Cin7 Core-you will not see the end of price hikes."

November 3, 2024

3.0

Since moving to Cin7 (formerly Dear Inventory), we have faced non-stop price hikes. They keep attributing these increases to "system improvements," but we aren't seeing any benefits from these changes—none of them seem to impact our usage. Why should we be billed for improvements we don’t use? And if they're making enhancements to attract new clients and stay ahead of competitors, why are current customers footing the bill? In our business, we constantly make improvements to our products without charging more, as it drives more sales for us. To give some context: we started with Dear in October 2021, paying $249 per month. After yet another increase, they now want $669 per month. That's a staggering jump. What’s even more questionable is when I asked them why our base subscription costs significantly more than what’s advertised on their site, I received no reply. Their website lacks transparency on pricing for additional services like B2B and POS, meaning they charge whatever they think they can get away with. For anyone considering Cin7, I’d recommend exploring alternatives like Zoho. Something is clearly off with the way Cin7 is handling pricing and communication.

Pros

Read My review before committing to Cin7

Cons

Read My review before committing to Cin7

Switched from

[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)

Needed better inventory control and everyone recommended Dear Inventory.

Review Source

GW

GRACE W.  
SALES EXECUTIVE  
Wholesale  
Used the software for: Less than 6 months

### "Productive zoom meeting with \[sensitive content hidden\]"

August 28, 2025

5.0

I enjoy the zoom meeting as \[sensitive content hidden\] often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment.

Pros

\[sensitive content hidden\] is polite and often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment.

Cons

Few task just can be completed through procedure that takes times to work on. Not every thing I want can be shown on the main page.

Review Source

AS

Abiraami S.  
Accountant  
Medical Devices  
Used the software for: Less than 6 months

### "Excellent Product"

February 16, 2026

5.0

Excellent tool. It is really helpful and include AI support as well. Security set up done very well.

Pros

Easy to use and value for money. Great customer support. I really enjoyed the inventory management tool.

Cons

I waited for a one week to get my invitation. Can you please easier the customer support system quicker.

Review Source

AY

Adam Y.  
MD  
Consumer Goods  
Used the software for: 2+ years

### "Bad experience with Cin7 Core"

October 3, 2024

1.0

Pros

system is fine - works as it should......

Cons

Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness.

Review Source

Response from Cin7

October 10, 2024

Hi Adam, We understand that pricing adjustments can be an inconvenience, so we want to assure you that this change is necessary in order to enhance our platform and deliver an even better experience for our valued customers like yourself. Our customer success team at CustomerSuccess@cin7.com would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Thanks, The Team at Cin7

RW

Ryan W.  
VP of Operations and Strategy  
Food & Beverages  
Used the software for: Less than 6 months

### "Inventory Management, Upgraded."

April 25, 2025

5.0

All in all, Cin7 provided a great way for me to "level up" from using Google Sheets to track my inventory, POs, purchases, etc. The support team at Cin7 has been great. The long list of resource articles has helped guide me through implementations as well.

Pros

Organizes my business on the Ops side, which gives me peace of mind to scale. Pricing is reasonable, especially at the base price. Lot of modules to add on if needed. Tons of integrations.

Cons

Small learning curve, but that's probably to be expected with all new software. Just need to learn where each module lives and how each process flows. Interface could probably use a tiny facelift. Minor concern though.

Review Source

VR

Verified Reviewer  
Project Manager  
Alternative Medicine  
Used the software for: Less than 6 months

### "so far so good"

October 6, 2025

5.0

Pros

Great Customer support, I needed to troubleshoot a sale process and the help support was very attentive and clear insturctions

Cons

Not sure yet, I have only used it for 1 month. I think it is going to be a learning curve for sure so I don't have one thing in particular yet.

Review Source

MZ

Mantas Z.  
Logistics Manager  
Retail  
Used the software for: Less than 6 months

### "Cin7 setup"

September 19, 2025

5.0

Above the primal expectations

Pros

possibility to integrate WooCommerce's. tracking stock availability..

Cons

None so far.

Review Source

GS

Girish S.  
Research and Development Engineer  
Telecommunications  
Used the software for: 1-2 years

### "Cin7 Core: Streamline Your Operations with Comprehensive Inventory Solutions"

August 11, 2024

5.0

It excels in handling complex inventory scenarios and integrating with various business systems.

Pros

Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics.

Cons

Reporting Limitations and Interface Issues

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Cin7 Core

Business size and complexity, Industry-specific requirements, Integration capabilities and customer support.

Review Source

PB

Peter B.  
Fullstack developer  
Retail  
Used the software for: Less than 6 months

### "Everything fine"

August 21, 2025

5.0

Perfect onboarding process, very clear understanding and communication from onboarding manager \[sensitive content hidden\].

Pros

UI, Help desk, API.

Cons

Nothing as such I am just starting up with the system.

Review Source

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