# Page 2 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Cin7 Core the right Inventory Management solution for you? Explore 734 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (734) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of Cin7 Core ## Showing most helpful reviews Showing 26-50 of 734 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Ana M. Director of People and Finance Medical Devices Used the software for: 6-12 months ### "Strong Platform Backed by an Excellent Solutions Architect Team" March 31, 2026 4.0 We’ve been using Cin7 Core for our inventory and order management, and overall it has been a solid solution for our business over the last 6 months or so. One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. This has helped streamline our operations and improve visibility across our workflows. The reporting features are also helpful for gaining insights into stock levels and performance. The onboarding experience was positive, especially with support from the Solutions Architect team. They were knowledgeable, responsive, and instrumental in helping us understand how to best configure the system for our needs. Pros The Solutions Architect team—and \[sensitive content hidden\] in particular—were fantastic to work with. \[sensitive content hidden\] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options. Cons There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue. Review Source JG James G. Business Development Manager Consumer Goods Used the software for: Less than 6 months ### "Game Changer" March 17, 2026 5.0 A lot of initial work was required from what was said before but the onboarding team was extremely helpful, personable, and responsive. This was extremely valuable as I would have been lost on my own. I am very grateful that we paid a little extra for the more personal "at your own pace" onboarding package. I would have been lost trying to do this on my own! As a (somewhat)small business, our resources are limited, and this is like gaining 3 employees to help with order management, purchasing, and inventory management for a fraction of what it would cost to actually do that. Going off of that, those various roles often fall on one person, so this is like having a world-class assistant. Additionally, this is going to make information for our employees, such as BOMs, Supplier Info, and Product Availability, easily accessible, which is crucial to have our team well-informed. I can't stress this enough, but this is going to be a key factor in our business's growth, sustainability, and scalability for years to come. Thank you Cin7 team! Pros The value of this inventory system was highly justifiable, given that its cost was half that of another system with roughly the same capabilities. Overall, the insights that this will provide, as well as the processes that it will automate, are going to be a key factor for our growth as a business. I really like the ease of use and well-designed layout/navigation. I also LOVE the resources you provide to walk users through processes such as creating an assembly/purchase order. This will be a huge help when our employees use it. Cons The only "frustrating" part I ran into was importing CSV files if the title was changed at all, but that was mainly user error. Aside from that, it took a lot of work to get all of our sku's into the system, but once again, that wasn't anything Cin7 could control and was a necessary cost to get started, considering we had no inventory system before this. Alternatives considered [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core More users and half the cost, it just makes sense! Review Source Michelle P. Founder Consumer Goods Used the software for: 1-2 years ### "Above-and-Beyond Support Tailored to Our Business" March 23, 2026 5.0 A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past. Pros What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference. Cons Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable. Review Source LJ Lara J. Procurement Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Very good customer support " March 16, 2026 4.0 Much less glitchy than Omni, but still some limitations and functionality not working as well as they could Pros The technical support seems to understand the program very well, and are able to give answers and solutions on the spot. \[sensitive content hidden\] was knowledgeable and patient, and arranged a call very quickly Cons Functionality limitations that we are discussing directly with the developers. A few reporting changes would vastly improve our workflow. Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Constantly finding functionality issues and bugs. The production module was very poor Review Source SP Sonu P. Systems Analyst Consumer Goods Used the software for: 6-12 months ### "Powerful inventory system with strong integrations" May 3, 2026 4.0 Overall, it’s a solid solution for businesses that need strong inventory control and multi-channel integration. Once set up properly, it becomes a reliable system that reduces manual work and improves accuracy. It may take some time to fully understand all features, but it’s worth it for growing businesses managing multiple sales channels. Pros The inventory and order management features are very robust. It handles multi-channel sales quite well, especially when integrated with platforms like Shopify and accounting tools. Automation is a big plus things like stock updates, order syncing, and invoicing save a lot of manual effort. Reporting is also detailed, which helps in tracking stock levels and business performance. Cons There is definitely a learning curve, especially during the initial setup. The interface can feel a bit cluttered at times, and some workflows are not very intuitive. Occasionally, there are small bugs or syncing delays, particularly when dealing with high order volumes. Customer support is helpful but response times can vary. Review Source Anthony U. Executive Assistant to CEO Wholesale Used the software for: 1-2 years ### "Excellent value and service" May 7, 2026 5.0 Pleased with the overall operation of the program. The system is easy to navigate and simple to understand for the most part. Pros I like the functionality of the application overall. It offers several great features in even its most basic package. But has the ability to be expanded to cover any aspect of conducting your business. Plus they have excellent customer service who are always there with an answer. Cons I have noticed that is runs a little slow towards the end of the business day. But it is only a bit of a lag nothing that makes it unuseable. Review Source CL Christopher L. Marketing Manager Sporting Goods Used the software for: 2+ years ### "Solid Platform, But Expect Support Delays for Complex Issues" July 17, 2025 3.0 Cin7 Core has a lot of potential, and once configured, it delivers on many of the operational needs we had. However, the experience highlighted how much the value of a platform depends not just on features, but on the reliability of support behind it. While we’re satisfied with the current setup, the path to getting there was more difficult than expected and has made us more cautious when evaluating support responsiveness in the future. Pros Cin7 Core offers a wide range of features that make it a powerful platform for managing inventory, orders, and integrations. Once set up properly, it provides strong automation and centralized control, especially when connecting to platforms like Shopify and ShipStation. When the system works, it works well. Cons The biggest downside is the customer support experience. When an issue arises, especially one involving system configuration or integrations, getting it resolved can be extremely slow and disorganized. In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex. The support process left us with little visibility and a lot of frustration. Review Source Response from Cin7 July 21, 2025 Hi Christopher, thank you for providing this feedback and for the opportunity to address these types of situations head on. We're excited that you're using our platform and will reach out to you directly to discuss supporting your needs. Scott G. director Construction Used the software for: Less than 6 months ### "great product and service" March 5, 2026 5.0 Pros so far so excellent. onboarding is great, my rep \[sensitive content hidden\] is awesome and very knowledgeable. the software does exactly what it claims it can do. after dealing with one vendor that provided false promises, CIN7 is the tool we needed all along. Cons group onboarding moves at a standard pace, not the pace of our business needed. Could have additional onboarding support after 4 week project plan. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Cin7 Core AI told me Cin7 met my needs more than the others in terms of scalability. Switched from [SOS Inventory](https://www.capterra.com/p/159971/SOS-Inventory/) they had poor Warehouse management for our needs. Review Source SR Sam R. Director of Planning and Procurement Food Production Used the software for: 1-2 years ### "Excellent product and support" September 17, 2025 5.0 We went with a consultant to help with the initial onboarding, but were left holding the bag halfway through the process. We honestly have had so much success with the Cin7 Customer Support teams, specifically \[sensitive content hidden\] and his team. Thank you! Pros Extremely intuitive layout with exceptionally responsive support. Great value compared to other inventory management software, with the right native integrations for most businesses. Cons some of the integrations don't line up perfectly (as expected, but a guy can dream) to our specific needs. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Over engineered for our needs, and cost prohibitive. Review Source Sacha A. Founder and Creative Director Apparel & Fashion Used the software for: Less than 6 months ### "Great for splitting backorders, drop shipping and stock on hand" March 26, 2026 5.0 The system is easy to use and has lots of flexible features and functions. It is great to link to Shopify and Xero. Pros We like the ease to split backorders for warehouse stock and drop shipping. Also a great price for lots of features and functionality. Cons We are new to Cin7 Core so still learning the system. So far it seems good and the onboarding process was thorough. Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Omni was more expensive and this was more cost effective Review Source AR Adam R. Parts and Warranty Specialist Building Materials Used the software for: 1-2 years ### "CENTERGY review" March 26, 2026 5.0 Pros easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such Cons The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues Review Source TW Tanya W. Marketing Director Consumer Goods Used the software for: 2+ years ### "Thorough Investigation from Support staff" October 10, 2025 5.0 Generally well. We have very few issues and if we do I find the support team very helpful and relatively quick to respond even with the time difference. Pros Muditha really understood the issues we were facing and found the source of the problem which I would never have found without her help. Cons Sync issues with Xero Wish I could alter the average cost of a product without the phaff of exporting and importing again Review Source PA Pamala A. Owner Consumer Goods Used the software for: 2+ years ### "Inventory Management ISsue" November 6, 2025 5.0 Pros Inventory Management... \[sensitive content hidden\] was AMAZING in helping with a issue on our account. I am doing cartwheels as I have been trying to get help with this your a long time. \[sensitive content hidden\] was able to get me fixed Cons Hard to navigate if only using for inventory management. I dont like that I do not know this system as well as I would like to. as i am only using one aspect of the software Review Source WM Wilhelmus M. inventory control Retail Used the software for: 1-2 years ### "Cin7 customer support 5 stars" September 25, 2025 5.0 Al round I would describe my experience with Cin7 as very positive. For the most part it is intuitive and easy to navigate and understand. When used properly it makes my life super easy Pros Customer support is awesome. They are fast reliable and extremely knowledgeable. The y have consistently solved my issues in a timeous and professional manner Cons Slightly bulky for single store retailers. For some reason retail prices, costs, barcodes and SKU's don't sync to Shopify and have to be manually corrected in Shopify. Review Source DB Darshan B. Procurement manager Food & Beverages Used the software for: Less than 6 months ### "Training sessions and Cin7 Final review" November 3, 2025 5.0 Wonderful, and Training sessions were the best thing about the Cin7. The best thing that we liked was the onboarding program, which is well-designed, and Jinesh is the best instructor. Pros functionality and interface. Cin7 has the best interface to use for any new users. I have used a couple of these inventory management software, but Cin7 is the best. Cons Nothing to dislike here, I would recommend everybody to use Cin7. Cin7 has the best onboarding program that will put your worries to ease. Switched from [Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) There were multiple reasons for the switch, but the most important was COGS. Review Source ND Nadeesha D. Finance Manager Cosmetics Used the software for: 6-12 months ### "Outstanding Help with COGs Issues" July 29, 2025 5.0 Pros I had a meeting with \[sensitive content hidden\] regarding two support tickets, and I’m very pleased with the service provided. She resolved both issues efficiently and helped me clearly understand the COGs-related problems we were facing due to multiple accounts. The session lasted around 45 minutes and was very helpful in getting clarity on our system. Excellent support – really appreciated! Cons To manage COGs across multiple accounts, you need to upgrade to the Advanced Products module, which adds extra cost and complexity. This should ideally be a standard feature for businesses with varied product lines. Review Source NN Nokuthula N. Admin Manager Cosmetics Used the software for: 2+ years ### "As a Cin7Core User" August 21, 2025 4.0 Great system with very few down times, however it comes with a great price tag ! , Hoping for the developers / owners will look into reviewing the price rates in the near future. Pros Great inventory management system, very accurate and a great customer support service. I also love the fact the system uptime is very good. It is user friendly not complicated Cons It is very expensive particularly for users in countries that do not use the dollar like us in South Africa . Review Source NC Nicholas C. Director of Operations Logistics and Supply Chain Used the software for: Less than 6 months ### "Great Support from the team " October 22, 2025 5.0 So far, so good, we have met with great success working with \[sensitive content hidden\]and his after support team, a true pleasure Pros Here’s the text from the image you uploaded: --- \*\* \[sensitive content hidden\] and his team are fantastic\*\* I was on the fence about keeping Cin7 (we have a strange product Matrix). \[sensitive content hidden\] and his team took the time to understand us as a business and then fix out Cin7. The outcome has been great so far with us finally having some faith in our data. The knowledge, thought process, follow-up and dedication have truly made a difference for our business. Cheers Happy customer --- Cons It needed a lot of setup, which took a while. Admittedly, we have a much complex and well-developed product, Maxtrix, which required us to make a broad spectrum approach Alternatives considered [Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Group conscious on decision making, it fits a lot of roles Review Source jS jasleen S. admin ops manager Machinery Used the software for: 6-12 months ### "agent feedback" August 19, 2025 5.0 very good the agent was very helpful to my questions and was very knowledgeable on what he was talking about Pros great customer service and prompt response, the agent was very well educated and trained his name is \[sensitive content hidden\]. Cons none, there was an issue that i was unable to categorize my customers but the agent was quick to resolve and provide other workaround features. Review Source AS Abiraami S. Accountant Medical Devices Used the software for: Less than 6 months ### "Excellent Product" February 16, 2026 5.0 Excellent tool. It is really helpful and include AI support as well. Security set up done very well. Pros Easy to use and value for money. Great customer support. I really enjoyed the inventory management tool. Cons I waited for a one week to get my invitation. Can you please easier the customer support system quicker. Review Source RL Rob L. Cheif of Tech Retail Used the software for: Less than 6 months ### "Chief Technology Officer" July 29, 2025 5.0 The experience has been great so far. I am excited to see where the system can help take the organization. Pros The function of the application and the support are amazing. I like the ability to keep detailed records of the invoices and the distribution it can create for the products. Cons I don't think there is anything I don't like about Cin7. Perhaps the only thing I can comment on is not forcing the Cin7 Capital on the nav bar. Review Source GW GRACE W. SALES EXECUTIVE Wholesale Used the software for: Less than 6 months ### "Productive zoom meeting with \[sensitive content hidden\]" August 28, 2025 5.0 I enjoy the zoom meeting as \[sensitive content hidden\] often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Pros \[sensitive content hidden\] is polite and often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Cons Few task just can be completed through procedure that takes times to work on. Not every thing I want can be shown on the main page. Review Source PV PC V. Managing Director Wholesale Used the software for: 2+ years ### "DON'T move your Software over to Cin7 Core-you will not see the end of price hikes." November 3, 2024 3.0 Since moving to Cin7 (formerly Dear Inventory), we have faced non-stop price hikes. They keep attributing these increases to "system improvements," but we aren't seeing any benefits from these changes—none of them seem to impact our usage. Why should we be billed for improvements we don’t use? And if they're making enhancements to attract new clients and stay ahead of competitors, why are current customers footing the bill? In our business, we constantly make improvements to our products without charging more, as it drives more sales for us. To give some context: we started with Dear in October 2021, paying $249 per month. After yet another increase, they now want $669 per month. That's a staggering jump. What’s even more questionable is when I asked them why our base subscription costs significantly more than what’s advertised on their site, I received no reply. Their website lacks transparency on pricing for additional services like B2B and POS, meaning they charge whatever they think they can get away with. For anyone considering Cin7, I’d recommend exploring alternatives like Zoho. Something is clearly off with the way Cin7 is handling pricing and communication. Pros Read My review before committing to Cin7 Cons Read My review before committing to Cin7 Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Needed better inventory control and everyone recommended Dear Inventory. Review Source VR Verified Reviewer Project Manager Alternative Medicine Used the software for: Less than 6 months ### "so far so good" October 6, 2025 5.0 Pros Great Customer support, I needed to troubleshoot a sale process and the help support was very attentive and clear insturctions Cons Not sure yet, I have only used it for 1 month. I think it is going to be a learning curve for sure so I don't have one thing in particular yet. Review Source MZ Mantas Z. Logistics Manager Retail Used the software for: Less than 6 months ### "Cin7 setup" September 19, 2025 5.0 Above the primal expectations Pros possibility to integrate WooCommerce's. tracking stock availability.. Cons None so far. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.