--- title: "Page 3 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Cin7 Core the right Inventory Management solution for you? Explore 739 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133038/Cin7-Core/reviews/?page=3" page_type: "reviews" language: "en" --- Cin7 Core 4.3 (739) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Page 3 - Reviews of Cin7 Core ## Showing most helpful reviews Showing 51-75 of 739 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MZ Mantas Z. Logistics Manager Retail Used the software for: Less than 6 months ### "Cin7 setup" September 19, 2025 5.0 Above the primal expectations Pros possibility to integrate WooCommerce's. tracking stock availability.. Cons None so far. Review Source RW Ryan W. VP of Operations and Strategy Food & Beverages Used the software for: Less than 6 months ### "Inventory Management, Upgraded." April 25, 2025 5.0 All in all, Cin7 provided a great way for me to "level up" from using Google Sheets to track my inventory, POs, purchases, etc. The support team at Cin7 has been great. The long list of resource articles has helped guide me through implementations as well. Pros Organizes my business on the Ops side, which gives me peace of mind to scale. Pricing is reasonable, especially at the base price. Lot of modules to add on if needed. Tons of integrations. Cons Small learning curve, but that's probably to be expected with all new software. Just need to learn where each module lives and how each process flows. Interface could probably use a tiny facelift. Minor concern though. Review Source JB Jeremy B. Owner Furniture Used the software for: 2+ years ### "Pricing Issues" December 5, 2024 2.0 A good product stained by their pricing structure and relatively slow support Pros The integrations Cin7 provides are great and the breadth of its ability isvery good Cons The Significant Increases in price over the last 4 years have been completely unacceptable, they have nearly doubled their price while providing very few tangible benefits Review Source Response from Cin7 December 24, 2024 Hi Jeremy, We understand that pricing adjustments can be an inconvenience. Our customer success team would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Please email us at CustomerSuccess@cin7.com. Thank you, The Team at Cin7 PV PC V. Managing Director Wholesale Used the software for: 2+ years ### "DON'T move your Software over to Cin7 Core-you will not see the end of price hikes." November 3, 2024 3.0 Since moving to Cin7 (formerly Dear Inventory), we have faced non-stop price hikes. They keep attributing these increases to "system improvements," but we aren't seeing any benefits from these changes—none of them seem to impact our usage. Why should we be billed for improvements we don’t use? And if they're making enhancements to attract new clients and stay ahead of competitors, why are current customers footing the bill? In our business, we constantly make improvements to our products without charging more, as it drives more sales for us. To give some context: we started with Dear in October 2021, paying $249 per month. After yet another increase, they now want $669 per month. That's a staggering jump. What’s even more questionable is when I asked them why our base subscription costs significantly more than what’s advertised on their site, I received no reply. Their website lacks transparency on pricing for additional services like B2B and POS, meaning they charge whatever they think they can get away with. For anyone considering Cin7, I’d recommend exploring alternatives like Zoho. Something is clearly off with the way Cin7 is handling pricing and communication. Pros Read My review before committing to Cin7 Cons Read My review before committing to Cin7 Switched from [Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Needed better inventory control and everyone recommended Dear Inventory. Review Source AY Adam Y. MD Consumer Goods Used the software for: 2+ years ### "Bad experience with Cin7 Core" October 3, 2024 1.0 Pros system is fine - works as it should...... Cons Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness. Review Source Response from Cin7 October 10, 2024 Hi Adam, We understand that pricing adjustments can be an inconvenience, so we want to assure you that this change is necessary in order to enhance our platform and deliver an even better experience for our valued customers like yourself. Our customer success team at CustomerSuccess@cin7.com would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Thanks, The Team at Cin7 JG Jacques G. Process Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Energenic " May 24, 2023 4.0 Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas Pros Procurement and Stock keeping working great, Can have latest prices on hand Cons Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing Alternatives considered [Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Look the best for our Company at the time Switched from [Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/) Needed a manufacturing software - Dear offer all in one Review Source IV Ignatius V. Stock Managment Retail Used the software for: 2+ years ### "Customer care, purchasing and Point of Sale is useless" November 23, 2023 3.0 Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem Pros Easy to understand and figure out when starting off. Cons Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped. Reason for choosing Cin7 Core Most probably the price compared to better systems Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) The inventory management was not suited for the size of our business Review Source MJ Moss J. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Disappointing" March 14, 2022 3.0 There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software. Pros The user interface is nice and easy to use. Cons The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug. Review Source Response from Cin7 April 4, 2022 Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on support@dearsystems.com Regards, DEAR Team Dustin P. Technical Director Retail Used the software for: 2+ years ### "Growing SMBs / Midsized Companies are taking a chance with DEAR, Enterprise should avoid at all cost" February 25, 2021 3.0 They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce store that does about 30,000 orders per month and we recently had an issue where no returns or refunds were being imported to DEAR. In the mean Time our CS agents were entering all credit notes and restocks manually in DEAR. It took almost 20 days of back and forth for DEAR to finally point out that their system was not receiving web hook notifications and was in polling mode. 20 days! New situation, shipstation integration just stopped working. Submitted a ticket with the error details and steps to reproduce. Instead of getting any meaningful feedback, instead of their technical team just simply trying to reproduce it on their end which they would obviously do if they were developing the integration, they replied back that they needed to know the request details that shipstation is trying to send. They want the JSON payload presumably. But how in the world can they develop an integration if they don't already know what that response is supposed to be? How can they develop it without having a shipstation account of their own to test? The answer is they do and they can but they don't. It is much more convenient for them to simply kick the can down the road by telling the tier one person they need more information. Pros What I like most is that it is built by accountants. Costing is done better than most systems. I also like that it has a fairly strong inventory management and production modules. Purchasing / Receiving is average but the WMS below average. We use it all. Cons Customer support is absolutely horrendous. They are reasonably fast to respond but you will always be given a tier 1 support agent who can't do much but reiterate the documentation to you. Their technical team seems outsourced because in 4 years I have not been able to have a live troubleshooting session with them. Many times they push out updates to the system which cause problems with operations and integrations. For over 6 months we had an issue where any advanced purchase (a purchase with more than one invoice and receiving) would not place the correct receiving record with the correct invoice. And you can't even choose which receiving note to associate to which invoice. So we would have open invoices which were actually received and closed invoices which had not been received. I had dozens of back and forth messages with support and I ended up having to get a DEAR partner to reach out to them on my behalf and get in touch with someone who could actually get it fixed. Then after we got told they would work on a fix it took another month or two for the fix to be implemented. And it still isn't perfect. Another time, the support team deleted one of my eCommerce store applications. This meant we had to re-add the store and it re-imported and duplicated about 50,000 orders, causing a disastrous mess. Technical team refused to help so we had to go page by page in the interface and void 100 at a time. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Cin7 Core It was cheaper. And it was also a mistake. 4 years later and it is by far the source of the most frustration. If you're evaluating ERPs support must be your number one criteria your business will not be able move quickly if you have to fight to get information and action from your vendor's support team. The system is not bad. And in some cases the issue was with the third party they were integrating with, but these issues can never be resolved without the two teams working together. And that just does not happen at DEAR. The technical team seems like a whole other company. I suspect it is outsourced or something. The support and willingness of the technical team to help is abhorrent. I have more horror stories but I ran out of space to write. Review Source Response from Cin7 March 31, 2021 Hello Dustin, Thank you for your feedback. As per the conversation you had with our tech support we are pleased to have being able to resolve the aforementioned issues. We are constantly looking at ways to improve our service and your valuable feedback is highly appreciated. Regards, DEAR Team CS Cameron S. General Manager Wholesale Used the software for: I used a free trial ### "Looking good so far" July 8, 2020 4.0 While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks \[SENSITIVE CONTENT HIDDEN\]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful. Pros While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area. Cons Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly? Reason for choosing Cin7 Core Yes. Review Source Response from Cin7 July 24, 2020 Hello Cameron, I am glad that DEAR has met your expectations in terms of being an out of the box solution. We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors. To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call Best Regards, DEAR Team CC Christina C. CEO Retail Used the software for: 1-2 years ### "For the money Orderhive works better than some really expensive programs we have tried. " June 29, 2022 4.0 Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it. Pros It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far. Cons \*No half cent pricing- unable to use many of the built in features. \*Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship Reason for choosing Cin7 Core Price is good. Switched from [Zentail](https://www.capterra.com/p/126064/Zentail-Commerce/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Inventory was inaccurate and multi-warehouse inventory tracking was not working as we desired them to. Review Source PH Patrick H. System Admin Food Production Used the software for: Less than 6 months ### "Easy to use, reliable, and affordable" November 22, 2022 4.0 I've had very few issues with DEAR. When I do have an issue, the customer service is awesome. I get an answer in under 24 hours, and I can even schedule a call if needed. Pros You understand the software perfectly after 1-2 weeks of use. It is simple and generally error-free. Cons The fulfillment module needs work. For B2C sales each item should be scanned individually to reduce picking errors. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Cin7 Core Dear was better suited for manufacturing and easier to use. Review Source Robert K. Director Information Technology and Services Used the software for: 2+ years ### "IntegrationKings review of Dear Systems" April 2, 2021 5.0 A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business. Pros The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel. Cons The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally. Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server. Review Source DH Deb H. Accountant Consumer Goods Used the software for: 1-2 years ### "An accountant's Point of View." May 12, 2023 5.0 Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked. Pros Easy to learn the different modules and to teach others how. Cons When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory. Reason for choosing Cin7 Core I had experience with another client who used it since Jan 2022. The many changes and updates they did really improved the software. I suggested we change from the clunky program we were using. This is much easier to understand, learn and use on a daily basis. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Netsuite is outdated and has many restrictions on what you can set up, procedures to follow, finding things you need to look up etc. Review Source SL Steven L. E-Commerce Specialist Construction Used the software for: 6-12 months ### "Great All-In One Software!" September 7, 2021 5.0 Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy. Pros This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem. Cons Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Web.com](https://www.capterra.com/p/151967/web-com/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing Cin7 Core Orderhive did EVERYTHING for us. They offered the integrations we needed, and that was the final deciding factor. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Shipping Easy had promised inventory management, and it WAS working, but all of a sudden stopped. We were not informed that Shipping Easy moved away from inventory management, and we needed a more robust inventory management software. That was our main goal, inventory management. Everything else that Orderhive does has just been a complete value-add to this choice. We are SO glad we have made the switch. Review Source GS Girish S. Research and Development Engineer Telecommunications Used the software for: 1-2 years ### "Cin7 Core: Streamline Your Operations with Comprehensive Inventory Solutions" August 11, 2024 5.0 It excels in handling complex inventory scenarios and integrating with various business systems. Pros Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics. Cons Reporting Limitations and Interface Issues Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Cin7 Core Business size and complexity, Industry-specific requirements, Integration capabilities and customer support. Review Source GF Greg F. Production Manager Textiles Used the software for: 6-12 months ### "STRONGLY advise against for manufacturers." August 2, 2022 2.0 POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate. Pros The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good. Cons EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims. Reason for choosing Cin7 Core Promised functionality and perceived value. Review Source AL Adam L. Managing Director Retail Used the software for: 1-2 years ### "Can't Keep Up and Help is Slow and Unspcialised" November 24, 2019 2.0 Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!! We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand! Pros Quite easy to implement Syncs nicely with our current cloud based software Interesting/complex reporting Cons The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about! We need a quicker escalation procedure to get help more urgently Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them b2b portal is not very robust, we have had a lot of issues with this the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position. Reason for choosing Cin7 Core Recommendation of our developer Assurance from DEAR of live inventory Assurance from DEAR of quality 24 hour customer support (which we haven't really received) Review Source Response from Cin7 April 21, 2020 Hello Adam, Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR user to be notified of these failed orders. DEAR developers have now implemented an auto-retry function for sales orders which have not been created in DEAR but are valid sales orders on Shopify (https://dearsystems.com/new-release-12th-april-2020-) Recently we have done a lot of improvement on the B2B section. You can read more about it & some of the latest releases we have done by visiting our release note section (https://dearsystems.com/release-notes/) Best Regards, DEAR Team DL Dallas L. Office manager Wholesale Used the software for: 1-2 years ### "Dear has significantly helped our company" November 22, 2019 4.0 Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations. Pros We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well. Cons I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Erplain](https://www.capterra.com/p/144997/erplain/)[Agiliron](https://www.capterra.com/p/155321/Agiliron/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Cin7 Core Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a more robust inventory system. Review Source Response from Cin7 April 21, 2020 Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team. Dmitriy P. Automation Consulter Accounting Used the software for: 1-2 years ### "Advanced tool for advanced users" June 14, 2023 4.0 Best tool (despite cons) for small business inventory management Pros \- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems Cons \- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses. Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core The most complex features and settings Review Source AT Amar T. Founder Computer Hardware Used the software for: 2+ years ### "Avoid to save time and pain with poor support " March 10, 2023 1.0 Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue. Pros Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products Cons Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is . Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Review Source MF Malcolm F. Business Systems Analyst Computer Software Used the software for: 6-12 months ### "Dear System Review" October 13, 2021 5.0 We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. Pros In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs. Cons The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well Reason for choosing Cin7 Core Once set up the module is easy to use and has some functionality that even more expensive known brands do not have. In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. It provides excellent value as it is price competitive against other options on the market whilst offering more functionality. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. This program is suitable for any small to medium manufacturing business. Review Source SF Samuel F. Technology & Operations Officer Plastics Used the software for: 2+ years ### "Great manufacturing aid" April 2, 2020 5.0 Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR. Pros The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production. Cons While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods. Review Source Response from Cin7 April 15, 2020 Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team LV Lurieca V. Admin & IT Assistant Accounting Used the software for: 1-2 years ### "Administrator Feedback" June 23, 2023 5.0 Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite \[sensitive content hidden\] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service. Pros It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it. Cons About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Core In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory . Review Source HP Heather P. Director of Operations Building Materials Used the software for: Less than 6 months ### "DEAR is Perfect for the Growing Business" February 1, 2022 5.0 I worked with \[SENSITIVE CONTENT\] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as \[SENSITIVE CONTENT\] was! Thanks \[SENSITIVE CONTENT\]!! Pros I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too. Cons The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The inventory system in QBO is terrible unless you have only in and out materials. It is not designed for multiple warehousing locations, multiple measurement systems, maintaining inventory after invoicing but prior to physical receipt, and just about everything else you need in a true inventory management system. We are using DEAR in conjunction with QBO but the QBO part is only for the accountant to use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.