# Page 3 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Cin7 Core the right Inventory Management solution for you? Explore 734 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (734) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Cin7 Core ## Showing most helpful reviews Showing 51-75 of 734 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AY Adam Y. MD Consumer Goods Used the software for: 2+ years ### "Bad experience with Cin7 Core" October 3, 2024 1.0 Pros system is fine - works as it should...... Cons Cin7's recent price hike is unacceptable. They've increased fees by $72 per month ($864 a year) while offering no tangible benefits for my business in return. They claim the increase is for platform improvements, but none of the so-called upgrades—like B2B modules, advanced WMS, or virtual agent support—are relevant to my needs. It's frustrating that I'm being forced to pay for features I don't use, and this isn't the first price increase since Cin7 took over. Despite these hikes, the service remains the same, just more expensive. This feels like a cash grab, with no regard for existing customers. Avoid if you value transparency and fairness. Review Source Response from Cin7 October 10, 2024 Hi Adam, We understand that pricing adjustments can be an inconvenience, so we want to assure you that this change is necessary in order to enhance our platform and deliver an even better experience for our valued customers like yourself. Our customer success team at CustomerSuccess@cin7.com would be happy to speak with you about your specific needs and how we can help maximize the value of our software. Thanks, The Team at Cin7 JM Jeffrey M. President Motion Pictures and Film Used the software for: 2+ years ### "Buggy software with lots of issues and poor customer support" October 2, 2024 2.0 We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works. Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions. Pros Cin7 is constantly improving the software. Cons They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features. Review Source GS Girish S. Research and Development Engineer Telecommunications Used the software for: 1-2 years ### "Cin7 Core: Streamline Your Operations with Comprehensive Inventory Solutions" August 11, 2024 5.0 It excels in handling complex inventory scenarios and integrating with various business systems. Pros Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics. Cons Reporting Limitations and Interface Issues Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Cin7 Core Business size and complexity, Industry-specific requirements, Integration capabilities and customer support. Review Source SM Spencer M. Project Consultant Food & Beverages Used the software for: Less than 6 months ### "Not a good fit if you need any level of customer service or implementation support" August 2, 2024 1.0 Was initially excited about how the features could assist our inventory implementation process, that excitement turned sour as we got no support and had to figure out how to navigate pitfalls ourselves. Pros Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system. Cons The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system. Alternatives considered [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Had a more sophisticated production management process Review Source Response from Cin7 August 6, 2024 Hi Spencer, we're disappointed to hear about your experience, and we want to make it right. A member of our team has reached out to offer extra guidance and help with your onboarding process. We hope this support will quickly turn things around and give you a great experience with Cin7! GB Giannina B. Supply Chain Manager Consumer Goods Used the software for: Less than 6 months ### "Has potencial but a very poor customer service and is missing very simple yet important functionalities" April 22, 2024 2.0 We were working with orderhive and had to change to Cin 7. At first it looked very promising because Cin 7 had some nice new functionalities but but we never imagined we were going to go back on some basic funcionalities we had. We thought the new system would outgrow the one we used, but this didnt happened. The new cin 7 core didnt include very practical and easy funciontalities we used on daily basis. For example now we are not able to have 2 different stores like we had for our wholesale business and retail .We see the sales alltogether and because of this simple reason there are many things we are not able to do. Then being able to update attributes of products in bulk from the site, having unpickable bins, being able to map shopify to several locations not only one, being able to select what not to push into quikbooks and I could go on. Some very easy and simple features that made our lifes very easy are not cin 7 core now, so for us it has been a lot of work and hours of implementation and we are not happy with it overall. We will probably change to another system ibn the future, not now because it has been very tiring for the whole team and it has taken a lot of our time. Pros The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse. Cons The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going. Reason for choosing Cin7 Core we dind' t choose, we had to change because orerhive stopped working. Switched from [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) we were using orderhive and were forced to switch to the new system because orderhive stopped working. Review Source JG Jacques G. Process Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Energenic " May 24, 2023 4.0 Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas Pros Procurement and Stock keeping working great, Can have latest prices on hand Cons Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing Alternatives considered [Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Look the best for our Company at the time Switched from [Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/) Needed a manufacturing software - Dear offer all in one Review Source IV Ignatius V. Stock Managment Retail Used the software for: 2+ years ### "Customer care, purchasing and Point of Sale is useless" November 23, 2023 3.0 Frustrating to deal with your help desk people who tell you to log a feature request when they are done talking to you and can't solve your problem Pros Easy to understand and figure out when starting off. Cons Your point of sale system you offer with this software is less than useless its remedial in functionality and offering. Struggle to program in store promotions on it you can't create area specific promotions for outlets in an area. Your way of setting up a cash float is useless and not user friendly. Your journals between Xero and Cin7 do not push correctly. Till overs and shorts are a nightmare to investigate. Gift cards are cumbersome to use and implement. We were using We where using Lightspeed as a point of sale before and you c=guys can learn some lessons from them your system will be something from the stone age compared to Lightspped. Reason for choosing Cin7 Core Most probably the price compared to better systems Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) The inventory management was not suited for the size of our business Review Source MJ Moss J. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Disappointing" March 14, 2022 3.0 There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software. Pros The user interface is nice and easy to use. Cons The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug. Review Source Response from Cin7 April 4, 2022 Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on support@dearsystems.com Regards, DEAR Team Dustin P. Technical Director Retail Used the software for: 2+ years ### "Growing SMBs / Midsized Companies are taking a chance with DEAR, Enterprise should avoid at all cost" February 25, 2021 3.0 They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce store that does about 30,000 orders per month and we recently had an issue where no returns or refunds were being imported to DEAR. In the mean Time our CS agents were entering all credit notes and restocks manually in DEAR. It took almost 20 days of back and forth for DEAR to finally point out that their system was not receiving web hook notifications and was in polling mode. 20 days! New situation, shipstation integration just stopped working. Submitted a ticket with the error details and steps to reproduce. Instead of getting any meaningful feedback, instead of their technical team just simply trying to reproduce it on their end which they would obviously do if they were developing the integration, they replied back that they needed to know the request details that shipstation is trying to send. They want the JSON payload presumably. But how in the world can they develop an integration if they don't already know what that response is supposed to be? How can they develop it without having a shipstation account of their own to test? The answer is they do and they can but they don't. It is much more convenient for them to simply kick the can down the road by telling the tier one person they need more information. Pros What I like most is that it is built by accountants. Costing is done better than most systems. I also like that it has a fairly strong inventory management and production modules. Purchasing / Receiving is average but the WMS below average. We use it all. Cons Customer support is absolutely horrendous. They are reasonably fast to respond but you will always be given a tier 1 support agent who can't do much but reiterate the documentation to you. Their technical team seems outsourced because in 4 years I have not been able to have a live troubleshooting session with them. Many times they push out updates to the system which cause problems with operations and integrations. For over 6 months we had an issue where any advanced purchase (a purchase with more than one invoice and receiving) would not place the correct receiving record with the correct invoice. And you can't even choose which receiving note to associate to which invoice. So we would have open invoices which were actually received and closed invoices which had not been received. I had dozens of back and forth messages with support and I ended up having to get a DEAR partner to reach out to them on my behalf and get in touch with someone who could actually get it fixed. Then after we got told they would work on a fix it took another month or two for the fix to be implemented. And it still isn't perfect. Another time, the support team deleted one of my eCommerce store applications. This meant we had to re-add the store and it re-imported and duplicated about 50,000 orders, causing a disastrous mess. Technical team refused to help so we had to go page by page in the interface and void 100 at a time. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Cin7 Core It was cheaper. And it was also a mistake. 4 years later and it is by far the source of the most frustration. If you're evaluating ERPs support must be your number one criteria your business will not be able move quickly if you have to fight to get information and action from your vendor's support team. The system is not bad. And in some cases the issue was with the third party they were integrating with, but these issues can never be resolved without the two teams working together. And that just does not happen at DEAR. The technical team seems like a whole other company. I suspect it is outsourced or something. The support and willingness of the technical team to help is abhorrent. I have more horror stories but I ran out of space to write. Review Source Response from Cin7 March 31, 2021 Hello Dustin, Thank you for your feedback. As per the conversation you had with our tech support we are pleased to have being able to resolve the aforementioned issues. We are constantly looking at ways to improve our service and your valuable feedback is highly appreciated. Regards, DEAR Team CS Cameron S. General Manager Wholesale Used the software for: I used a free trial ### "Looking good so far" July 8, 2020 4.0 While still working inside a trial version, in preparation for cutting over from our current system and going live with Dear, I have been pestering the Support team on a daily basis for a few weeks now as I work through the finer points of the system. The Dear support structure is good - well structured with quick response times to questions, Was particularly pleased that one support person (thanks \[SENSITIVE CONTENT HIDDEN\]) went the the degree to create and send me a custom video demo of the system aspect I was trying to understand that was hard to explain in text. I also found the published Video Tutorials and support pages helpful. Pros While thinking, as a Distributor, we have 'out-of-the-box' requirements for managing our inventory and processes around it, the exercise of evaluating our idiosyncrasies in order to go shopping for a new IM system has taught me that there's possibly not the absolute perfect system for any business, but the Dear system is beating the rest as it ticks most of the boxes on my wish-list for an inventory management system. For a complex system it's relatively intuitive and seems to be built with real world functionality in mind. In addition to my list of specific features, I was looking for a system that could automate as much of our manual tasks and work flows as possible - reduce the amount of data entry required and minimise opportunities for human error. Compared to other systems reviewed, Dear excels in this area. Cons Possible just a COVID thing ...or just a modern day thing, but I remember the days when; if you were looking at making a big commitment to something as important at the system that would manage all your inventory and link to your financials, someone would sit down with you and work through your specifics, helping you evaluate their offering as the right purchase decision for you to make. These days, it's "down load a free version and have a play". I've probably reached the sames decision based on the latter, but it's definitely taken up a lot more of my time to do so. Granted, phone calls and screen sharing sessions are on offer, but I find the time-limited sessions, working with generic databases etc. less beneficially that the old fashioned way. Not a short coming of the Dear System itself and every software company may have the same M.O, but perhaps an opportunity for Dear to differentiate themselves from the masses and win more fans - and quickly? Reason for choosing Cin7 Core Yes. Review Source Response from Cin7 July 24, 2020 Hello Cameron, I am glad that DEAR has met your expectations in terms of being an out of the box solution. We recognize the important role that DEAR plays in our customers daily business & we do put a lot of thought into to how to make DEAR user friendly and automate most of your business processors. To help our customer setup DEAR faster, we do offer an onboarding & training (https://dearsystems.com/onboarding-and-training/); where we help all our customers to make the transition smoother. If your interested you can book a call with us and one of your Customer Success agents will get in touch with you - https://calendly.com/dear-systems/20-minute-call Best Regards, DEAR Team DV Damien V. Purchasing Manager Military Used the software for: 2+ years ### "DEAR Review in 2023" May 26, 2023 4.0 Overall good experience, and good customer service always happy to help. Pros Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform. Cons By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades. Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: 6-12 months ### "Be Cautious of Orderhive" April 17, 2019 1.0 2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature. Pros I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level. Cons Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business. Review Source Robert K. Director Information Technology and Services Used the software for: 2+ years ### "IntegrationKings review of Dear Systems" April 2, 2021 5.0 A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business. Pros The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel. Cons The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally. Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server. Review Source DH Deb H. Accountant Consumer Goods Used the software for: 1-2 years ### "An accountant's Point of View." May 12, 2023 5.0 Inventory control and costs with real figures to add to the P&L. Inventory true numbers easily tracked and sales with all 5 different payments on Shopify easily tracked. Pros Easy to learn the different modules and to teach others how. Cons When you have to undo sales orders, it completely undoes everything. The sales order should hold the inventory already taken from the system. Sometimes it is impossible to redo because the inventory is no longer available.I also wish that additional costs would add to the per unit cost of inventory. Reason for choosing Cin7 Core I had experience with another client who used it since Jan 2022. The many changes and updates they did really improved the software. I suggested we change from the clunky program we were using. This is much easier to understand, learn and use on a daily basis. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Netsuite is outdated and has many restrictions on what you can set up, procedures to follow, finding things you need to look up etc. Review Source SG Serena G. Managing Director Food & Beverages Used the software for: 6-12 months ### "An Excellent Customer Service Specialist " March 10, 2023 4.0 I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called \[sensitive content hidden\]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people. Pros The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system. Cons There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help. Review Source WB Warwick B. Managing Director Fishery Used the software for: 2+ years ### "Daily user of Dear" May 5, 2023 5.0 Overall Dear is meeting our needs when connected to Xero. It meets our day to day inventory needs however would be much better if it was a more complete accounting & inventory package. Pros Dear was straight forward and reasonably easy to set up. It is good for our daily transaction, inventory management, and handles multiple warehouses and foreign currency well. Cons Features that could be improved are: visibility of stock on hand and sell price whilst in inventory, instead one has to either drill down on each stock item or go to reports. A general ledger section that has P & L, Balance Sheet, Trial Balance, etc would also be more user friendly- instead of going to reports. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reason for choosing Cin7 Core I could setup Dear myself, I was advised Intacct would require costly support to setup. Review Source GF Greg F. Production Manager Textiles Used the software for: 6-12 months ### "STRONGLY advise against for manufacturers." August 2, 2022 2.0 POOR. Impractical for unless you are only using Assembly BOMs, Production BOMs and Make To Order BOMs are not fully developed, problematic, and time consuming to operate. Pros The purchasing module is excellent for managing supplier backorders. Ecommerce integration is good. Cons EXTREMELY click intensive for production management. Strongly recommend against using Dear for manufacturing despite their claims. Reason for choosing Cin7 Core Promised functionality and perceived value. Review Source AL Adam L. Managing Director Retail Used the software for: 1-2 years ### "Can't Keep Up and Help is Slow and Unspcialised" November 24, 2019 2.0 Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!! We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand! Pros Quite easy to implement Syncs nicely with our current cloud based software Interesting/complex reporting Cons The over promising, and under delivering of the software. simply, it doesn't do what it claims! The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about! We need a quicker escalation procedure to get help more urgently Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them b2b portal is not very robust, we have had a lot of issues with this the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position. Reason for choosing Cin7 Core Recommendation of our developer Assurance from DEAR of live inventory Assurance from DEAR of quality 24 hour customer support (which we haven't really received) Review Source Response from Cin7 April 21, 2020 Hello Adam, Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR user to be notified of these failed orders. DEAR developers have now implemented an auto-retry function for sales orders which have not been created in DEAR but are valid sales orders on Shopify (https://dearsystems.com/new-release-12th-april-2020-) Recently we have done a lot of improvement on the B2B section. You can read more about it & some of the latest releases we have done by visiting our release note section (https://dearsystems.com/release-notes/) Best Regards, DEAR Team XL Xy L. Head of Finance & Business Development Retail Used the software for: Less than 6 months ### "Alright but we don't love it" February 16, 2022 3.0 Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative Pros \- Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly Cons \- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Robust enough, had the integrations we required, better priced than some Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBC will no longer be offered to customers outside of the US soon Review Source BT BY T. Manager Wholesale Used the software for: 2+ years ### "We've been using DEAR Systems for 6 years and this one incident made us really disappointed." June 4, 2021 3.0 Pros Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary. Cons \- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. \[SENSITIVE CONTENT HIDDEN\] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with \[SENSITIVE CONTENT HIDDEN\] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though \[SENSITIVE CONTENT HIDDEN\] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers. Review Source Response from Cin7 June 16, 2021 Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team CN Cole N. Production Technician Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Poor Experiences" March 3, 2020 1.0 I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through. Pros It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs. Cons This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there. Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday. Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address. Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well. TL;DR -- Would not recommend to my worst enemy Review Source Response from Cin7 April 15, 2020 Hello Cole, Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected. One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing. Best Regards, DEAR Team. MF Malcolm F. Business Systems Analyst Computer Software Used the software for: 6-12 months ### "Dear System Review" October 13, 2021 5.0 We found that Dear Systems had all the inventory requirements already built in with extra functionality of the production module allowed us to structure each one of these operations in a logical sequence. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. Pros In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. Although it is quite intuitive to use it packs a punch when you get deeper within the program with some functionality that much more expensive programs don’t have. Xero handles the accounting in the background whilst the sync between them works seamlessly so that you don’t notice that you are actually using 2 different programs. Cons The program just concentrates on inventory so other modules such as CRM are not fully developed and you would need to get an additional addin. Everything else works really well Reason for choosing Cin7 Core Once set up the module is easy to use and has some functionality that even more expensive known brands do not have. In discovering Dear Systems we found that the program allowed us greater functionality than most ERP systems. It provides excellent value as it is price competitive against other options on the market whilst offering more functionality. We have brought a number of our clients on to Dear systems and every one of them have appreciated the ease of use and the increased options it offers. This program is suitable for any small to medium manufacturing business. Review Source LV Lurieca V. Admin & IT Assistant Accounting Used the software for: 1-2 years ### "Administrator Feedback" June 23, 2023 5.0 Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite \[sensitive content hidden\] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service. Pros It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it. Cons About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Core In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory . Review Source GC George C. Owner Retail Used the software for: Less than 6 months ### "Not perfect, but lightyears ahead of anything else on the market." January 21, 2020 5.0 Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome. Pros Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. \[SENSITIVE CONTENT HIDDEN\] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome. Cons The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/)[Craftybase](https://www.capterra.com/p/144117/Craftybase/)[Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Cin7 Core It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch. Review Source LG Luke G. IT Manager Wholesale Used the software for: 6-12 months ### "A shot in the arm every business needs " January 28, 2021 5.0 A worthwhile and rewarding learning curve. Pros Cloud .... Cloud .... Cloud - This cannot be understated in the world we currently live. The support is amazing - its on what's app for goodness sake, can't get much better than that. The UI is very clean and intuitive. The integrations save loads of time and money. Plus all the bog standard features you expect from an ERP system but will actually use because dear is easy to use - the amount of times I hear ' we can do that in SAP but there were too many technical issues so it was never implemented' you don't get that with Dear and if you need help its there for you. Cons It is unable to negotiate a UK-AU free trade deal - Dear please work on that ;) There is not much I can put in this box that dear isn't aware of and attempting to address in earnest. The dear academy will address the difficulty of onboarding new employees that aren't used to ERP systems. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Your never going to get a software that 100% fits with your current business processes but the fact you have a software provider that actively looks to improve and seeks criticism (its not always a bad word) then publishes its roadmap on addressing gaps, is pragmatism in action. Supported (and well documented) API access can plug any holes in dears offering. Review Source Response from Cin7 February 9, 2021 Hello Luke, Thank you for your valuable feedback. We continually thrive to do our very best to serve our customers. If you would like to master DEAR we do have a DEAR Academy (https://academy.dearsystems.com/) which will help you become an Inventory Pro. Please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807) if you have any questions or concerns. Best Regards, DEAR Team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.