# Page 3 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 3 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 51-75 of 730 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Julian S.  
eCommerce Manager  
Sporting Goods  
Used the software for: 2+ years

### "Disappointment: Steer Clear of CIN7"

June 17, 2024

1.0

Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing profits has been blatantly obvious. The deterioration in service is both rapid and frustrating.

Pros

Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner. If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.

Cons

Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users. Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.

Review Source

TH

Tracey H.  
Vp Sales, Marketing, Inventory Control  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Cin7 Core Review"

January 31, 2024

5.0

Our onboarding was very informative and taught us a lot about the best ways to use the system as it related back to our business objectives. Himash was extremely patient and very informative. He did a great job!

Pros

The level of detail you can achieve within the system.

Cons

My response would be unfair since we just activated the system today. However, I haven't experienced any particular part of the program that I would take issue with.

Reason for choosing Cin7 Core

The manufacturing component of your platform

Switched from

[Hard Disk Manager 15](https://www.capterra.com/p/170380/Hard-Disk-Manager-15/)

We wanted our inventory system and our manufacturing programs on one platform for better inventory management and improved decision-making.

Review Source

EK

Elliot K.  
Operations Manager  
Retail  
Used the software for: 6-12 months

### "Poor Customer service"

May 9, 2024

1.0

Bad, system does not meet my requirements and this was not communicated by onboarding manager/sales

Pros

It's got a variety of possible option and integration.

Cons

Jack of all trades master of none. Literally does not work well if you have a complex supply chain

Reason for choosing Cin7 Core

Initially looked like they had better capabilities but it was all just a front

Review Source

JG

Jacques G.  
Process Control Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Energenic "

May 24, 2023

4.0

Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas

Pros

Procurement and Stock keeping working great, Can have latest prices on hand

Cons

Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing

Alternatives considered

[Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/)

Reason for choosing Cin7 Core

Look the best for our Company at the time

Switched from

[Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/)

Needed a manufacturing software - Dear offer all in one

Review Source

MJ

Moss J.  
President  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Disappointing"

March 14, 2022

3.0

There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software.

Pros

The user interface is nice and easy to use.

Cons

The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug.

Review Source

Response from Cin7

April 4, 2022

Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on support@dearsystems.com Regards, DEAR Team

Dustin P.  
Technical Director  
Retail  
Used the software for: 2+ years

### "Growing SMBs / Midsized Companies are taking a chance with DEAR, Enterprise should avoid at all cost"

February 25, 2021

3.0

They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce store that does about 30,000 orders per month and we recently had an issue where no returns or refunds were being imported to DEAR. In the mean Time our CS agents were entering all credit notes and restocks manually in DEAR. It took almost 20 days of back and forth for DEAR to finally point out that their system was not receiving web hook notifications and was in polling mode. 20 days! New situation, shipstation integration just stopped working. Submitted a ticket with the error details and steps to reproduce. Instead of getting any meaningful feedback, instead of their technical team just simply trying to reproduce it on their end which they would obviously do if they were developing the integration, they replied back that they needed to know the request details that shipstation is trying to send. They want the JSON payload presumably. But how in the world can they develop an integration if they don't already know what that response is supposed to be? How can they develop it without having a shipstation account of their own to test? The answer is they do and they can but they don't. It is much more convenient for them to simply kick the can down the road by telling the tier one person they need more information.

Pros

What I like most is that it is built by accountants. Costing is done better than most systems. I also like that it has a fairly strong inventory management and production modules. Purchasing / Receiving is average but the WMS below average. We use it all.

Cons

Customer support is absolutely horrendous. They are reasonably fast to respond but you will always be given a tier 1 support agent who can't do much but reiterate the documentation to you. Their technical team seems outsourced because in 4 years I have not been able to have a live troubleshooting session with them. Many times they push out updates to the system which cause problems with operations and integrations. For over 6 months we had an issue where any advanced purchase (a purchase with more than one invoice and receiving) would not place the correct receiving record with the correct invoice. And you can't even choose which receiving note to associate to which invoice. So we would have open invoices which were actually received and closed invoices which had not been received. I had dozens of back and forth messages with support and I ended up having to get a DEAR partner to reach out to them on my behalf and get in touch with someone who could actually get it fixed. Then after we got told they would work on a fix it took another month or two for the fix to be implemented. And it still isn't perfect. Another time, the support team deleted one of my eCommerce store applications. This meant we had to re-add the store and it re-imported and duplicated about 50,000 orders, causing a disastrous mess. Technical team refused to help so we had to go page by page in the interface and void 100 at a time.

Alternatives considered

[Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/)

Reason for choosing Cin7 Core

It was cheaper. And it was also a mistake. 4 years later and it is by far the source of the most frustration. If you're evaluating ERPs support must be your number one criteria your business will not be able move quickly if you have to fight to get information and action from your vendor's support team. The system is not bad. And in some cases the issue was with the third party they were integrating with, but these issues can never be resolved without the two teams working together. And that just does not happen at DEAR. The technical team seems like a whole other company. I suspect it is outsourced or something. The support and willingness of the technical team to help is abhorrent. I have more horror stories but I ran out of space to write.

Review Source

Response from Cin7

March 31, 2021

Hello Dustin, Thank you for your feedback. As per the conversation you had with our tech support we are pleased to have being able to resolve the aforementioned issues. We are constantly looking at ways to improve our service and your valuable feedback is highly appreciated. Regards, DEAR Team

CC

Christina C.  
CEO  
Retail  
Used the software for: 1-2 years

### "For the money Orderhive works better than some really expensive programs we have tried. "

June 29, 2022

4.0

Orderhive is an overall great value. Its inventory, kitting and bundling capabilities have made managing our inventory very easy. It has more robust inventory features than Zentail and SkuVault, however in other areas it still has a way to go. It has been more accurate with tracking our inventory across the marketplaces than other programs, and while it has more features, Inventory is really the only one we use regularly. I would love to see it grow into multi-channel listing management and add some more basic features and rules, but overall we are very happy with orderhive and will continue to use it.

Pros

It offers a good solid inventory solution. It has been hard to find a program with Multi-warehouse inventory tracking that doesn't cost a fortune. Unlike most other programs Orderhive will take the inventory out of the location that it is shipped from , keeping a more accurate inventory of each warehouse. The accuracy is pretty solid, as we have not found one yet that works for our sku set and setup, but Orderhive has been the best so far.

Cons

\*No half cent pricing- unable to use many of the built in features. \*Partial ship orders from multiple warehouses. You cannot split an order into multiple warehouses to ship

Reason for choosing Cin7 Core

Price is good.

Switched from

[Zentail](https://www.capterra.com/p/126064/Zentail-Commerce/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/)

Inventory was inaccurate and multi-warehouse inventory tracking was not working as we desired them to.

Review Source

DV

Damien V.  
Purchasing Manager  
Military  
Used the software for: 2+ years

### "DEAR Review in 2023"

May 26, 2023

4.0

Overall good experience, and good customer service always happy to help.

Pros

Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform.

Cons

By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades.

Review Source

VR

Verified Reviewer  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Be Cautious of Orderhive"

April 17, 2019

1.0

2 weeks ago, I sent an email to our original sales representative, stating that I wished to cancel the project. I had a reply from the CEO of the company, and in that email it confirmed what I had suspected for some time… He stated that “In the last two months, we have upgraded architecture of Orderhive to achieve customisation in the SaaS version. So we can deliver better and much faster than earlier. I am working on your requirement to figure out how we can achieve it in SaaS customisation.” Orderhive has essentially used the money we have paid them to develop our custom solution to upgrade their own SaaS solution - we have funded some part of the development of their SaaS product that they will ultimately use to sell to other customers. It is frustrating that they are now refusing to refund our monies, which in reality, is a tiny portion of what we have spent in time and wages on this project. They have a clear refund policy - but usually these only apply when something/anything is actually delivered. It is absolutely possible that the Orderhive out-of-the-box SaaS solution is a good one. However, I would warn anyone who is looking at the “Plus”/”Enterprise” solution to be extremely cautious of Orderhive. If you do go ahead, do not accept the scope that is sold to you by Orderhive - insist on a custom, detailed scope of works with details about how each feature will work. Insist on progress payments that are payable on delivery of each feature.

Pros

I can only speak of my experience, as an Orderhive Plus/Enterprise customer. I try to be fair in all my reviews, and this review should only be taken into consideration if you are looking at becoming an Orderhive Plus/Enterprise customer. Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive. There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation. This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work. The google doc that I created to try to capture the detail of each feature was simply copy and pasted in to the contract document - meaning that if I missed something then it was going to be developed incorrectly. It seemed that there was no attempt whatsoever from Orderhive to truly understand what it was that we required on a deep level.

Cons

Nonetheless, once we signed the contract, and we paid the deposit, things were underway - and I will admit it did seem promising. Within around 8 weeks Orderhive had set up the staging and production server environments and had completed some very basic functionalities such as adding an additional column to the Kanban order view. However, once the very basic customisations were completed, things completely stopped. It was tough work from my part to get the Orderhive team together to discuss where the project was at, and why it had stopped. We had a couple discussions about how to get things back on track, but it was at this point that I wondered if Orderhive had just realised some of the complexities that would be involved in our customisations. It took around 3 more months of exchanges between us for me to formulate a plan in how finish this project - I compromised significantly on the features we originally requested. I actually removed the largest customisation from the project in the hopes it would kick it back in to gear. But it seemed the damage was done - the Orderhive team no longer wanted to work on this project - and instead place their focus on an easier (more profitable) area of their business.

Review Source

PH

Patrick H.  
System Admin  
Food Production  
Used the software for: Less than 6 months

### "Easy to use, reliable, and affordable"

November 22, 2022

4.0

I've had very few issues with DEAR. When I do have an issue, the customer service is awesome. I get an answer in under 24 hours, and I can even schedule a call if needed.

Pros

You understand the software perfectly after 1-2 weeks of use. It is simple and generally error-free.

Cons

The fulfillment module needs work. For B2C sales each item should be scanned individually to reduce picking errors.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)

Reason for choosing Cin7 Core

Dear was better suited for manufacturing and easier to use.

Review Source

Robert K.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "IntegrationKings review of Dear Systems"

April 2, 2021

5.0

A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

Pros

The features we like most about Dear Systems and so do the clients we work with are: - Integrations around stock control and sales workflows with Woo Commerce and Shopify. - Complete bi-directional integration with Xero and QBooks Online. - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system. - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

Cons

The features we least like most about Dear Systems: - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system. - Would like to see more integrations over time into the core platform overall as well.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Reason for choosing Cin7 Core

Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.

Switched from

[MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

Review Source

SG

Serena G.  
Managing Director  
Food & Beverages  
Used the software for: 6-12 months

### "An Excellent Customer Service Specialist "

March 10, 2023

4.0

I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called \[sensitive content hidden\]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people.

Pros

The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system.

Cons

There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help.

Review Source

SL

Steven L.  
E-Commerce Specialist  
Construction  
Used the software for: 6-12 months

### "Great All-In One Software!"

September 7, 2021

5.0

Orderhive has been great. It has allowed us to accurately sync our inventory across 4+ channels and even automate fulfillment from outside sales channels to our Amazon FBA inventory. We have grown sales just by connecting more sales channels and accurately showing our inventory. They had the integrations we needed, and setup was easy.

Pros

This software had the most integrations, and more importantly, the integrations we NEEDED. We landed on Orderhive as they filled all of our channel needs as well as providing some cool custom Automation features that my team and I can write ourselves. Whenever there is ANY sort of technical issue / bug, we submit the issue directly to the support team and it is resolved within 24-hours almost all of the time. It usually only takes longer due to us needing to provide more information to the technical team so they can fix our problem.

Cons

Not many items on this list, so I'm reaching here. Shipping is not as fluid / smooth as our previous software that did ONLY shipping, but our volume is low enough that it has not impacted our day to day operations. Writing Automation can speed things up and we have no problem shipping / fulfilling 50+ orders a day. We do wish there was a way to bulk MAP products together so we can quickly clean up our duplicate / multiple products that are the same but with different SKU's, but that is a task that should be done slowly anyways to eliminate the chance for mistakes.

Alternatives considered

[Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Web.com](https://www.capterra.com/p/151967/web-com/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Reason for choosing Cin7 Core

Orderhive did EVERYTHING for us. They offered the integrations we needed, and that was the final deciding factor.

Switched from

[ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)

Shipping Easy had promised inventory management, and it WAS working, but all of a sudden stopped. We were not informed that Shipping Easy moved away from inventory management, and we needed a more robust inventory management software. That was our main goal, inventory management. Everything else that Orderhive does has just been a complete value-add to this choice. We are SO glad we have made the switch.

Review Source

DL

Dallas L.  
Office manager  
Wholesale  
Used the software for: 1-2 years

### "Dear has significantly helped our company"

November 22, 2019

4.0

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Pros

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well.

Cons

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Erplain](https://www.capterra.com/p/144997/erplain/)[Agiliron](https://www.capterra.com/p/155321/Agiliron/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Cin7 Core

Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

We needed a more robust inventory system.

Review Source

Response from Cin7

April 21, 2020

Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team.

Dmitriy P.  
Automation Consulter  
Accounting  
Used the software for: 1-2 years

### "Advanced tool for advanced users"

June 14, 2023

4.0

Best tool (despite cons) for small business inventory management

Pros

\- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems

Cons

\- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses.

Alternatives considered

[Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Reason for choosing Cin7 Core

The most complex features and settings

Review Source

XL

Xy L.  
Head of Finance & Business Development  
Retail  
Used the software for: Less than 6 months

### "Alright but we don't love it"

February 16, 2022

3.0

Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative

Pros

\- Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly

Cons

\- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Reason for choosing Cin7 Core

Robust enough, had the integrations we required, better priced than some

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

QBC will no longer be offered to customers outside of the US soon

Review Source

BT

BY T.  
Manager  
Wholesale  
Used the software for: 2+ years

### "We've been using DEAR Systems for 6 years and this one incident made us really disappointed."

June 4, 2021

3.0

Pros

Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary.

Cons

\- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. \[SENSITIVE CONTENT HIDDEN\] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with \[SENSITIVE CONTENT HIDDEN\] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though \[SENSITIVE CONTENT HIDDEN\] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers.

Review Source

Response from Cin7

June 16, 2021

Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team

AT

Amar T.  
Founder  
Computer Hardware  
Used the software for: 2+ years

### "Avoid to save time and pain with poor support "

March 10, 2023

1.0

Poor to say the least. They cant support their own product properly and fail on a number of levels to come back to you to solve your issue.

Pros

Integrations were very good - its easy to use but when more complex things are required you will run into major issues. Not for businesses that handle a large number of orders/products

Cons

Its not often that I take to Social media to complain but Cin7 Orderhive deserve a very special shout out for the lack of Support to their customers.They offer a 20x7 Support offering yet find themselves off for days and not responding (March 6th till 9th) there was no support whatsoever. No communication to advise that there will be no support, which in any case is shocking given that they are a global SaaS provider. Often they are off during their countries National Holidays (where they are based) and have zero contingency in place, so not a true 20x7 support.This is not the first time that we have had issues, senior Managers make promises, Dipan Gajjar but deliver no change.We have waited for 4 days to get a simple FTP integration resolved. After being off for 3 days they now fail to respond to our emails or messages surrounding other issues.Issues such as:- Stock values not updating correctly- FTP integration not functioning- Not responding for days- Support team lack of product knowledge (we have had to teach them what their platform can do!)- Raise tickets for issues but do not resolveThe impact this has on our business is detrimental and as we all know changing ERP platforms takes time and planning.So yes we will be moving, and given their impeccable track record I doubt they will take any action about our issues.However I hope post helps provide other potential users of this platform get a true and clear picture of how appalling their support is .

Alternatives considered

[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/)

Review Source

SF

Samuel F.  
Technology & Operations Officer  
Plastics  
Used the software for: 2+ years

### "Great manufacturing aid"

April 2, 2020

5.0

Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR.

Pros

The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

Cons

While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

Review Source

Response from Cin7

April 15, 2020

Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team

LV

Lurieca V.  
Admin & IT Assistant  
Accounting  
Used the software for: 1-2 years

### "Administrator Feedback"

June 23, 2023

5.0

Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite \[sensitive content hidden\] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service.

Pros

It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it.

Cons

About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration.

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing Cin7 Core

In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory .

Review Source

GC

George C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Not perfect, but lightyears ahead of anything else on the market."

January 21, 2020

5.0

Orderhive has helped us reduce latency in order fulfilment, allowed us to setup automations which add users automatically to mailing lists in other platforms, and therefore ask for feedback, provide offers etc. It allows us to create invoices automatically, to manage our inventory across multiple platforms, to keep track of customers, to print shipping labels and all paperwork needed on customised forms that we built (The paperwork that can be generated is pretty standard, but all can be customised by you, if it's fairly minor or even i some cases major changes needed. You don't have to pay them for this.) We work much better now and I hope as we integrate more and grow, Orderhive will grow alongside us. Customer service is definately the high point. If I can be polite and say they are very patient, helpful and we are NOT an easy business/customer to fit software to. if they can manage you - you will be fine. Orderhive is not perfect, but it is more perfect than anything else on the market. It's also not the cheapest - but you get what you pay for - a million features, more can be built if you need them - I wouldn't hesitate to recommend Orderhive to anyone, and regularly do. Awesome.

Pros

Orderhive allows us to integrate almost everything with almost everything. Probably the best feature of Orderhive is the least tangible or measureable: the staff. The customer service I have received has been outstanding thus far. The team are knowledgeable and transparent and will always at least try to help you get to where you need to be. \[SENSITIVE CONTENT HIDDEN\] is smart and incisive and always goes above and beyond to get you there. I'm not sure when he sleeps, but is always around when you need him. The rest of the team are supportive and available. The automations are our other most liked feature. The ability to set rules based actions, create auto invoices, send emails when something happens, move orders around automatically is great. I genuinely could not find another piece of similar software that will do as much as orderhive does, for the price point that it does it at. It is not perfect by any means, but even in their flaws, they excel: there is, built in, a feedback feature which when opened, will allow you to search for issues highlighted by other users and from there you can see if it is development, planned, executed etc. If something needs doing they listen to users almost constantly and will implement it. It feels like they are building and evolving the platform on almost a daily basis and based on customer feedback, which is awesome.

Cons

The one downfall of Orderhive is its biggest plus - It's massive. There is no way you will learn it all in a week or even a month. It is so packed with features that it's impossible to know how many ways it will fix workflows or what it can help you with, simply because it is so flexible; this takes time to learn. The demo version is not long enough (2 weeks) and you'll need to pay for the team to set you up ($99). This is a bit catch 22, when you do the demo with demo data, it looks like a fairly standard bit of kit - nice but nothing super special. It's only when you actually get your data in there and start using it that you begin to understand how and why it will help. You need to pay for this though, and i as a demo user, did not want to pay to be set up in a piece of software that by definition I hadn't decided i was using yet. Doing the demo with the team definitely helped and I recommend it to everyone. It's impossible to get an idea of it on your own. The help database is good, lots of videos, but way more depth is needed in articles to understand how features work the way they do. For example, what rules the automations follow. What order they get activated in. If one is triggered and another 2nd later automations instructions conflict with it, what happens. The automations side is new and I feel like they're still building it out though, so probably more articles will come later. The features though are great, and we genuinely couldnt run our business without them.

Alternatives considered

[Zapier](https://www.capterra.com/p/130182/Zapier/)[Craftybase](https://www.capterra.com/p/144117/Craftybase/)[Multiorders](https://www.capterra.com/p/175368/Multiorders/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)

Reason for choosing Cin7 Core

It's more intuitive. It has almost all the features of all the others put together. Everything it doesn't do is in progress and the team are super responsive to adding features and helping you make the software work for you. Customer service is better, the price point is appropriate and it is just better. It is supremely powerful and it would recommend anyone use it and/or switch.

Review Source

HP

Heather P.  
Director of Operations  
Building Materials  
Used the software for: Less than 6 months

### "DEAR is Perfect for the Growing Business"

February 1, 2022

5.0

I worked with \[SENSITIVE CONTENT\] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as \[SENSITIVE CONTENT\] was! Thanks \[SENSITIVE CONTENT\]!!

Pros

I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

Cons

The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

Switched from

[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

The inventory system in QBO is terrible unless you have only in and out materials. It is not designed for multiple warehousing locations, multiple measurement systems, maintaining inventory after invoicing but prior to physical receipt, and just about everything else you need in a true inventory management system. We are using DEAR in conjunction with QBO but the QBO part is only for the accountant to use.

Review Source

VR

Verified Reviewer  
  
Consumer Goods  
Used the software for: 1-2 years

### "Good Price, Very Slow and Technical Glitches"

November 16, 2017

3.0

Pros

The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive. Positive is also that it supports Multi-Currency and shows the customers country in the order overview. Support replies usually within the day via email or skype.

Cons

When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page. And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order. What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view. If you want to get your customized features, you have to pay one year in advance. Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already. After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet. The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive. We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for.

Review Source

LB

Luke B.  
Cloud Solution Specialist  
Computer Software  
Used the software for: 2+ years

### "DEAR from the Eyes of a Cloud Solutions Reseller"

April 20, 2022

4.0

DEAR Systems is a great tool to manage your business' operations and reaching out customers via different sales channels such as POS for Retail, Back-End Sales as a Corporate Level, Ecommerce & a B2B portal.

Pros

<> Strong Integration with POS <> Click & Collect from POS Sales Orders created on the Back-End <> Bulk List / Catalogue - Very easy to List/Unlist Products on POS or Ecommerce <> Useful Shopify Integration Features <> Many Costing Methods to suit a lot of different types of products <> Strong Activity Log & History of Products, Customers & Suppliers <> Assemblies <> Manipulation of Documents & Email Templates is great to have even though it can take a while to get it right

Cons

<> Jump in price when needing a dedicated server when Sales Orders are forecasted to be higher than a specific amount <> Having to void Stock Adjustments to products just to be able to void a Purchase Order Credit Note for a different item just cause they are in the same original purchase order <> Not having a report with the ability to issue a historic Stock Valuation of Products for a specific date, say for example a Stock Valuation at the end of the two years ago, or last year

Review Source

AJ

Amaan J.  
VP of eCommerce  
Wholesale  
Used the software for: 2+ years

### "hurts to write this review"

March 23, 2021

2.0

I used orderhive for our ecommerce/whoelsale business for 3 years. For over 2 years, I was not willing to sign a contract because how often the software integrations would fail, whether it was not updating tracking on amazon, or not importing orders from some channels, not tagging orders properly, or not exporting invoices into our quickbooks accounting software. Those were the most common issues we had, but as a ecommerce company, those are the lifeblood of our business The sales rep finally convinced me to sign up for a 1 year contract after quite some time. 3 months into my contract, I get contacted by a manager on their team saying that my order volume is too high (it was actually much lower order volume than when i signed up) and I need to start paying an extra $.12 per order or upgrad my plan even further. This was not told to me when I signed up for the 1 year contact. When I signed up for the one year contract, they gave me user based pricing while they knew everything about my order volume and integrations. Overall, the software is packed with features and is cheap, but it really is very buggy. They are trying to improve things, but the customer service is mostly lacking and the bugs are everywhere. Worst of all, they got me into a contract and then chagned the terms and tried to increase the price.

Pros

\- cheap (compared to others). but in the long run it costs you more because the software is full of bugs! - tons of features (that don't consistently work)

Cons

\- so many bugs! - customer service (9/10 times they wouldn't help and would say "we need to escalate this to our technical team". those 9 times were all time sensitive for our business - no mobile app for iOS - lock you into a contract and then try to charge you more after 4 months of being locked into their buggy software

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/)

Reason for choosing Cin7 Core

had all the needed integrations, and it was cheap

Switched from

[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/)

more features and cheaper

Review Source

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