# Page 4 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Cin7 Core the right Inventory Management solution for you? Explore 734 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (734) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 4 - Reviews of Cin7 Core ## Showing most helpful reviews Showing 76-100 of 734 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Consumer Goods Used the software for: 1-2 years ### "Good Price, Very Slow and Technical Glitches" November 16, 2017 3.0 Pros The price is one of the lowest in the business for what it offers. You can even connect Amazon FBA inventory and manage your purchases which makes other applications usually very expensive. Positive is also that it supports Multi-Currency and shows the customers country in the order overview. Support replies usually within the day via email or skype. Cons When you tag an order it doesn't instantly show this tag, you first have to click somewhere else or refresh the page. And sometimes its really slow and you have to wait half a minute until something happens when you click to open a view or order. What also bothers us is that you only can put orders on hold when you are in the "Awaiting shipment" Order view, but not in the "All order" view. If you want to get your customized features, you have to pay one year in advance. Recently we have the problem that orders from Amazon or Ebay won't show up in Orderhive. Because we have to fulfill some of them within 1 business days, this problem is a real problem. We then have to print all orders manually from Amazon or ebay and make our labels manually which takes a lot of more time. The orders will appear in Orderhive 6-12 hours after they have been placed. This happened to us maybe 5 times already. After contacting the Orderhive support they very quickly replied to us on Skype. But then they told us to contact Amazon ourselves to find out what's going on. After we've noticed that it's not only eBay but also Amazon they didn't come up with a solution yet. The last time it happened this week they've replied it was a technical glitch which affected all users of Orderhive. We are looking for another solution now, but we know it will cost us a lot more. I guess you get what you pay for. Review Source LB Luke B. Cloud Solution Specialist Computer Software Used the software for: 2+ years ### "DEAR from the Eyes of a Cloud Solutions Reseller" April 20, 2022 4.0 DEAR Systems is a great tool to manage your business' operations and reaching out customers via different sales channels such as POS for Retail, Back-End Sales as a Corporate Level, Ecommerce & a B2B portal. Pros <> Strong Integration with POS <> Click & Collect from POS Sales Orders created on the Back-End <> Bulk List / Catalogue - Very easy to List/Unlist Products on POS or Ecommerce <> Useful Shopify Integration Features <> Many Costing Methods to suit a lot of different types of products <> Strong Activity Log & History of Products, Customers & Suppliers <> Assemblies <> Manipulation of Documents & Email Templates is great to have even though it can take a while to get it right Cons <> Jump in price when needing a dedicated server when Sales Orders are forecasted to be higher than a specific amount <> Having to void Stock Adjustments to products just to be able to void a Purchase Order Credit Note for a different item just cause they are in the same original purchase order <> Not having a report with the ability to issue a historic Stock Valuation of Products for a specific date, say for example a Stock Valuation at the end of the two years ago, or last year Review Source AJ Amaan J. VP of eCommerce Wholesale Used the software for: 2+ years ### "hurts to write this review" March 23, 2021 2.0 I used orderhive for our ecommerce/whoelsale business for 3 years. For over 2 years, I was not willing to sign a contract because how often the software integrations would fail, whether it was not updating tracking on amazon, or not importing orders from some channels, not tagging orders properly, or not exporting invoices into our quickbooks accounting software. Those were the most common issues we had, but as a ecommerce company, those are the lifeblood of our business The sales rep finally convinced me to sign up for a 1 year contract after quite some time. 3 months into my contract, I get contacted by a manager on their team saying that my order volume is too high (it was actually much lower order volume than when i signed up) and I need to start paying an extra $.12 per order or upgrad my plan even further. This was not told to me when I signed up for the 1 year contact. When I signed up for the one year contract, they gave me user based pricing while they knew everything about my order volume and integrations. Overall, the software is packed with features and is cheap, but it really is very buggy. They are trying to improve things, but the customer service is mostly lacking and the bugs are everywhere. Worst of all, they got me into a contract and then chagned the terms and tried to increase the price. Pros \- cheap (compared to others). but in the long run it costs you more because the software is full of bugs! - tons of features (that don't consistently work) Cons \- so many bugs! - customer service (9/10 times they wouldn't help and would say "we need to escalate this to our technical team". those 9 times were all time sensitive for our business - no mobile app for iOS - lock you into a contract and then try to charge you more after 4 months of being locked into their buggy software Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/) Reason for choosing Cin7 Core had all the needed integrations, and it was cheap Switched from [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) more features and cheaper Review Source Dheeraj U. Business Development Manager Staffing and Recruiting Used the software for: 6-12 months ### "The easiest inventory management software made everything straightforward" February 23, 2023 4.0 The key issue that Orderhive handles is the logistical updates on time with order management with adequate control, time-to-time update, and logistical challenges. Orderhive helps to access the numerous orders up to date without any lag. a single application can track all orders and check to see whether customers have returned any items. Also, we can verify whether the merchandise has actually reached the consumer. The management of orders is simplified. The logistics flow and accurate records of customer information, including shipment addresses, are shown. Pros Orderhive is the greatest CRM for order management in terms of quality, dependability, accessibility, and no troubles to date thanks to its excellent interface. It allows users to monitor all orders with appropriate filters and categories. It makes keeping tabs on your inventory levels straightforward. It is simple to register recently arriving products and consumer-made transactions using their well-maintained interface. Orders and inventory can be easily managed, shipments can be tracked, and the entire process can be seen with just a few clicks. Technical support is kind and knowledgeable. The same small, dedicated crew is committed to assisting us whenever we have an issue. Cons Sometimes there was a lot of latency due to traffic, but that has now changed. They have now made it impossible to access a customer's contact information. According to me, Orderhive's analytics tool is its major drawback. To raise stock levels and increase the deliverability of out-of-stock orders, they should enhance their prediction algorithms. On the other side, their software frequently failed to import orders into their hive from other sources. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "DEAR Systems, much more than an inventory plugin!" November 17, 2017 5.0 Pros // DEAR SYSTEMS DOES + Manage inventory with different sales channels + Send PO/Invoices/Quote/.../... with customisable template + Auto assemblies + Bundles + Issues to production + Sync to accounting software + Handles goods in transit, FX gain or Loss etc + They are working on a reseller portal + They are working on a POS + Chat support is knowledgeable and they really try to help you Cons They have a forum where users can chat together and upvote functionalities requests. - They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all. - Functionalities are added too fast without feedback from their users. They really need to work on their communication with their active users. Review Source Response from Cin7 November 21, 2017 Dear François, Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process. The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes. When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented. We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources. Some links below to pages that will help understand what has been done recently and where we are heading. Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/ Development Roadmap - http://dearsystems.com/inventory-software/development-roadmap/ Best Regards DEAR Team Stelios I. Managing Director Wholesale Used the software for: 6-12 months ### "Great multi purpose operational solution for a growing business" February 7, 2023 4.0 So far so good, overall solidly gets the job done. A few improvements and attention to detail can make it even better. Pros The software logic is well thought out and relates to real life usage scenarios in our case. The organisation of the operations in the system are easy to understand and access. Support of the software has been fantastic so far, starting from deployment and thereafter. Whatever we needed, response has been near instant and competent. Cons The software is browser based and at times it can feel a little slow. Page load speed must be improved as it can be a little frustrating when you need to conduct many transactions in the day. The navigation could also be improved to reduce a few clicks to get to things easier and faster. For example, it is not possible to see next or previous document (SO, INV, PO). You need to come out to the main list and click into the document you want. Simple 'Previous', 'Next' navigation can be added within the document page, which will be very helpful when for example reviewing a number of Sales Orders or Invoices and need to move quickly between the documents. Mobile apps are limited and not particularly practical. Would be great if they could roll out a serious modern iPad app, which can be useful for sales/cs when out in the field to access product and inventory info, pricing, customer profile etc. and able to create a draft quotation on the fly. Review Source AB Anton B. Sales&Marketing Cosmetics Used the software for: Less than 6 months ### "DEAR Systems step to the future!" June 6, 2022 5.0 Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce), it’s all there! We are still in process of integration/switching from Quickbooks desktop however, after only 1 month of using DEAR (plenty of step by step, how to use information online and very straightforward YouTube videos, which will answer most of your questions (how to?) on daily routine of most of the businesses. Special thank you to the support team, for being very helpful, straight to the point answers with plenty of information provided to understand and learn ….. bravo! Pros Xero & Dear system user (new user experience). Everything you need to manage warehouse inventory! Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it. Helpful support team, and plenty of information provided to understand and learn DEAR systems. Cons Takes some time to know the DEAR systems (navigate) due to many features. I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[Khaos Control Cloud](https://www.capterra.com/p/154091/Khaos-Control-Cloud/)[Khaos Control](https://www.capterra.com/p/232480/Khaos-Control/) Reason for choosing Cin7 Core Inventory management - stock control - plenty of features to use now or in the future. Amazon-ebay-ecommerce integration. Daily order routine progress, overall DAER systems feels pleasant to use Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Quickbooks Desktop service termination in the UK from 2023 Review Source Dave S. Owner/Director Used the software for: 6-12 months ### "After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote." January 14, 2018 4.0 Pros The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed. The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so. The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned. Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates. I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me. Cons This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version. Review Source Christopher H. CFO Retail Used the software for: Less than 6 months ### "Dear systems deliver what if promises" February 2, 2022 4.0 We've been using it live for one month and so far the transition has been relatively smooth. Pros Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion. Cons For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Core Overall value for money, plus the focus on accounting was a strong selling point. Review Source Nick C. Director Information Technology and Services Used the software for: 2+ years ### "The best cloud-based Inventory Management option for SMEs" October 3, 2019 5.0 As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there. The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money. Pros As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist. DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero. The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub. Cons If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available. Review Source PG Paul G. MD Computer Software Used the software for: 6-12 months ### "Was a great system with lots of pro's but now massively flawed!" June 11, 2020 4.0 Performance issues are far far too common, and they seem to be unable to support them. Pros Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps. Cons Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely! My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records. Support say they are working on it, the ETA? Don't know. Great. I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion. Alternatives considered [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Seemingly better features and support. Review Source Response from Cin7 July 1, 2020 Hello Paul, Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations. We are constantly scalling DEAR to meet the preformance needs of our customers. Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again. Best Regards, DEAR Team. MC Mike C. Director Retail Used the software for: 2+ years ### "Function is good, but the price will keep increasing." March 6, 2024 3.0 I have been using their Cin7 omni for 7 Year, starting from $399 and increased to $799, but all the function is same and nothing changed. Then I gived up to change to a cheaper version Cin7 Core Standard plan, but I just started it one month, they already changed the function for standard plan, from unlimited warehouse location to one location only. And force you to upgarde to a highter plan if you need more warehouse location. But when the time I subscribated, it was unlimited warehouse, and they were downgarde you function without any notification. It was really unfair, and their customer service team were ignord my require and don't give any reply to me. I have been contact them many time and their only reply is someone will contact you asap, but actually no one will contact you. They just ignore you because you only using the cheapest plan and service. Pros Cin7 has most of the function that required to run a small or large business. Cons They will keep increasing the plan every year and all the function and service was same, and some maybe downgraded if you don't upgraded you plan. Review Source DL David L. Manager Wholesale Used the software for: 1-2 years ### "Terrible Customer Support. Lacks flexibility and API issues" August 21, 2023 3.0 Decent at best Pros Order management however it is not as intuitive as you would like Cons Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless. Review Source Bob W. Owner & Co-Founder Consumer Goods Used the software for: 2+ years ### "DEAR Inventory Helping us Grow" November 17, 2017 5.0 Pros We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system. -Bob Weiss Cons One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with. Review Source Response from Cin7 November 21, 2017 Dear Bob, Thank you for your review. Happy to hear everything is going well. Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp Best Regards DEAR Team Zeb E. Company Director Maritime Used the software for: 2+ years ### "Third year anniversary using dear Inventory" December 5, 2018 5.0 We run all our stock inventory through Dear, send all our quotes, sales orders, invoices etc through Dear. It is a very good program for this and if we do hit a problem the tech support is excellent. Pros Its synchronization with Xero is excellent. In three years we have never had a sync issue. Also within Dear the inventory, sales and purchasing all work very well and the ability to drill through different layers to search products or orders is very good. We use the Product Availability function all the time to confirm status of sales orders v purchase orders and stock availability. We have also recently started to use the Attributes more for both sales orders and products and this has been a further tool within Dear to help us manage our day to day sales process. Cons What still infuriates me is the way that sales quotes show the sales margin against Average cost. This is hopeless folr any new product as there is no history and it is also hopeless if you receive a part into stock before you post the purchase invoice. Why we can't have the option in the step up to show the margin against either the supplier fixed cost or last purchase cost is beyond me!!!!!! Argh!!!! We currently have to run all our project quotes through an Excel spreadsheet to make sure the margins are correct. This is really infuriating and as a result we are looking for alternative options for our stock management. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Lots of features for the price - great support" November 22, 2017 4.0 Pros Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently. The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend. Cons There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get. Review Source Response from Cin7 November 23, 2017 Dear Graeme, Thank you for the review we are happy to hear that everything is going well. Just addressing some of the cons, we use microsoft mailmerge so templates are very customisable. We have a complimentary service for paying customers where we can assist with template customisation at no additional cost so feel free to send us your templates to support@dearsystems.com. Regarding the tracking of batches through sub-assemblies please check the 'Lot Recall' report which will show you every single finished good that contained a particular batched or serialised product that you searched for all the way through to who you sold it to and which supplier you brought it from. Best Regards DEAR Team JC Joanie C. Logistic coordinator Textiles Used the software for: Less than 6 months ### "Hard to set up " February 5, 2024 4.0 I liked the person who helped us to set up, but he's connection was poor so sometimes, it was hard to follow the conversation. The team don't really know how the app (integrations) works together without a inventory system so it's hard to have specifications about it. I liked the little video I had before, but at one point I wasn't able to use it again. Overall, It was a long process that wasn't really easy to follow step by step. We are live but a lot of thing is still unknown of not clear. We had product that was suppose to be "out of stock" because of past orders, that was "back on stock" so this morning we have to deal with customer. An onboarding journal would have been awesome so we can have a step by step guide and a place to write our thoughts a long the way instead of forgetting it between the meeting. For the cost on the onboarding, it didn't worth it at all Pros Once you understand how it works, it makes everything easier. Cons The integration is really hard to follow. There's a platform available to follow it, but you don't actually see anything on it or you you do, you don't really understand what you can do or not. I feel like there was no link between each task. I didn't like that the onboarding team do a lot instead of letting you do it so you get more familiar with all the process. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Cin7 Core I prefer the interface of Cin7 and I feel like there's less risk of loosing money because it's a monthly cost instead of one purchase. Review Source SK Shazib K. Financial Controller Furniture Used the software for: Less than 6 months ### "A robust supply chain/inventory management" June 29, 2021 4.0 Very good; this has enhanced our inventory management Pros The client servicing teams have listened to my concerns and suggestions to bring new features onboard. The brought in delivery scheduling which matters to companies managing fulfillment with limited dispatch capacity. Furthermore, they have recently escalated my concern on the time lag between sales vs COGS date due to the UAE VAT law's verdict on date of supply in case of taking client deposits. I'm confident that they will resolve that as well. Cons The integration with Xero is nice; but as far as the "reversal" are concerns; i.e. when DEAR invoices are modified; that creates Xero<>DEAR sync errors. There's nothing wrong with this logic; but I feel this is an area of improvements. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core DEAR system's had POS and the backend had financial module as well. Review Source JB Jack B. eCommerce Manager Retail Used the software for: Less than 6 months ### "Great software but not quite suitable for our business" April 1, 2022 4.0 The only thing missing from the software is a lack of depth for dispatching online orders. There are integrations to ShipStation, ShipTheory but rules cannot be setup to automatically assign carriers or services to an order. This means the orders have to be processed on an individual basis, which was a complete switch in how we had previously operated and required too much responsibility and input from our packers - we needed this to be automated. If the shipping could be rectified to operate the way some close competitors operate, we would sign back up with Dear in a heartbeat, however, for now, we had to switch back to Linnworks for managing online orders more efficiently. Pros Nearly every single feature of the software runs like software that is 4 or 5 times the cost runs. With no setup costs and a flexible monthly account, I would strongly recommend any user to try this software if you are thinking about it. In particular, we really loved the POS and were pleasantly surprised by the functionality. Cons We are based in the UK and it was very difficult to book in a call with the support team within a reasonable timeframe. Both calls I had within the 2 months of being subscribed, I had to wait 1-2 weeks to be able to speak to someone about an issue. Support on chat was available but this didn't help me to resolve my issues. This may not be an issue elsewhere in the world. Reason for choosing Cin7 Core Better functionality and pricing models. Review Source LM Luke M. Director Retail Used the software for: Less than 6 months ### "So far so good" April 28, 2023 4.0 Overall it's been good. Few kins as mentioned but that is to be expected on new software. The team has been helpful and they do have a process to escalate issues such as I had which is good. Pros The reporting. Other products on the market at this price are poor in this department. It offers products by variant which is a necessity for us. Customer service via chat (on a small plan) has been really good. Better than expected. Cons Some things were a little different from the platform I have been coming from but that it so be expected. There have been a few clunky things that have cost us a fair bit of time when setting up such as not being able to update the ProductFamilySKU via .csv. You can only do this manually. If you update via .csv if doesn't actually update it, it creates another and then you have doubled ProductFamilySKU's. This took some working out but the chat support was very helpful. Another one was products that have no history won't show in "Availability" so it wasn;t until I entered SOH that I could see any products but products that had a value of 0 would not come up as they did not have any history. In the end I did a plus 1 stock adjustment and then -1 stock adjustment so it had a history so it would show up in availability. Some things like this have made set up take longer than it needed to as these kinks are not well known by the staff so they had to test to get answers. Again support was good but it;s more of a why does it work like this and why don't the staff know, wouldn't this happen to everyone.? Anyway, sorted now. Reason for choosing Cin7 Core Reporting and SKU variant level/what you guys call families. Review Source VR Verified Reviewer General Manager Food & Beverages Used the software for: 1-2 years ### "I Am Extremely Satisfied & Highly Recommend Dear Inventory!" November 16, 2017 4.0 Pros After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team! Tamara Agusta General Manager Profood Ltd Cons Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be. Review Source Response from Cin7 November 21, 2017 Hi Tamara, Thank you for the review. We are glad to hear that mostly everything is going well for you. If you ever do experience slow performance again please be sure to notify support immediately so our tech team can look into it. Our systems is not known for slow performance as we use top range data centers provide by Microsoft Azure. Best Regards DEAR Team CH Cassie H. Owner Retail Used the software for: Less than 6 months ### "A Powerful Tool for Managing My eCommerce Apparel Business" April 12, 2023 5.0 Pros Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting. Cons The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls. Switched from [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) ShippingEasy's inventory management system was working for me, until they stopped supporting it. I have still been using their inventory management piece while I searched for a better (and budget-friendly) solution, but there are now so many bugs and integration problems and their technical support will not fix the issues that do come up. It has cost me a lot of money in lost sales opportunities Review Source JT James T. Managing Director Wholesale Used the software for: 6-12 months ### "Pretty Darn Good!" December 8, 2021 4.0 Great! The onboarding was also very comprehensive. Pros We have used a lot of ordering / inventory systems over the years and this is our forever change (we hope!). I really appreciate the complex level of adjustments that can be made (eg: invoice customisation, staff permissions, custom fields) as well as the robust accounting integration. Once you use it a few times, the interface is fairly straightforward. Even my less tech savvy staff have commented they find the flow of DEAR easier to use, despite the added complexity of features. Cons The WooCommerce integration has been a bit temperamental to set-up to manage stock correctly and we wish it would pull orders more frequency. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Reason for choosing Cin7 Core Feature-rich and staff that actually answered our questions. Review Source David R. NZ Distributor Health, Wellness and Fitness Used the software for: 1-2 years ### "Plays nicely with Xero, handles our 5 international shopify websites and direct provisioning, Good dispatch workflow" November 13, 2017 5.0 Pros We are loving this software, been using 8 months now and it is powerful. We run 5 e-commerce sites, 4 warehouses and sell in 3 currencies and it's handling all well. Support, as mentioned, isn't quite as easy as getting a call but we use their tutorials, common sense, their live chat. We also paid for assistance with setup as we didn't want to make any mistakes and desired a bit of support from Work Smart NZ, these guys are great too and worth the extra investment if you value your time” We are currently trying to get the good word out on various sites and we are hoping that you would to take the time out of their day to share it on Getapp: Cons The .docx invoice templates are hard work to manipulate, some more standardized system (like unleashed offers) would make life much easier. No great integration with a CRM currently. Also they need a Zapier integration so it can connect to other web apps. We are using email parser functionality to achieve most of this but it's complicated. Review Source Response from Cin7 November 15, 2017 Hi David, Thanks so much for your review! If you require assistance with your template customization feel free to take up our complimentary template customization service. Simply email support with all required changes and we will get it done. In regards to CRM we currently have an integration with SALPO & Capsule CRM. If you would like mroe info about it please book in a call here https://classic.youcanbook.me/v2/jsps/cal.jsp?cal=ZgsGQaWduL34BrkiNkBY Best Regards DEAR Team CD Chantell D. Operations Liason Wholesale Used the software for: 1-2 years ### "Post support review" May 31, 2023 4.0 Fair Pros Connectivity to several ecommerce platforms, reports, and extensive data stored per product Cons Under "All Products" - If I search for a product, and can see all the variants for that product, I cant see the SOH in our main warhouse instantly (like on other platforms like TrageGecko). I have to 1) click on the varant, 2) Open up the new tab, 3) navigate to "stock" where SOH appears, 4) repeat the last 3 steps for of the variants.....it would be much more user friendly if I could see all the SOH numbers for all the variants after I search for the product instead of having to open each variant individually, or go and pull a specific report. Either option is time consuming and laborious. ALSO, images for each product dont show thumbnails....so I cant see if the images are dated or not. Reason for choosing Cin7 Core Functionality Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.