# Page 6 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Cin7 Core the right Inventory Management solution for you? Explore 734 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (734) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 6 - Reviews of Cin7 Core ## Showing most helpful reviews Showing 126-150 of 734 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kurt C. Confidential Retail Used the software for: 1-2 years ### "Great software platform for inventory management" October 31, 2018 4.0 DEAR is phenomenal for a user that is willing to put in the time to discover it. If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs. Pros 1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software. 2- SaaS is not buggy at all 3- Their devs are constantly rolling out updates 4- DEAR has good, nonbuggy integrations with almost every major app in its market niche. 5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity Cons 1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS. 2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc. 3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late. Review Source PF Paul F. Technical and Logistics Director Cosmetics Used the software for: 2+ years ### "DEAR review" May 24, 2022 5.0 Generally very good and we are happy with it Pros As cloud based platform is it very flexible Cons Getting hold of support quickly - I had to wait a week to schedule a call which far to long. Typing technical details into the support portal is very long winded and the replies do not always address the issue. Alternatives considered [Online Auction System](https://www.capterra.com/p/177650/Ecommerce-Marketplace-Solution/) Reason for choosing Cin7 Core Flexibility Review Source KM Kerry M. GM Machinery Used the software for: Less than 6 months ### "Cin7 Review" April 8, 2024 4.0 Over all its ok. I think the best thing would have been to do was to upgrade OrderHive and leave that inplace. It was a great system that worked well. Pros There isnt really anything that I feel sticks out. I think its a little cumbersome and easy to get lost or forget to click on one of the tabs. Too much back and forth. Cons Not user frindly. Too much clicking to get where you want to be. Not able to modify sheets. Reason for choosing Cin7 Core Because it was easer and the others I had to pay alot to move to them. Switched from [OrderUp](https://www.capterra.com/p/151885/Retail-POS/) You shut OrderHive down and forced companies to pick Cin7 or find a whole new service that cost a lot more to move too. Review Source TS Toyie S. Owner Retail Used the software for: 1-2 years ### "Inventory" June 29, 2022 3.0 I need better teaching on how to use your system Pros I was hoping that it would keep my inventory correct Cons my inventory is always messed up and need more training on the system Alternatives considered [Integrate](https://www.capterra.com/p/128520/Integrate/) Reason for choosing Cin7 Core It had almost everything I was looking for in controlling my inventory Review Source SA Sally A. Director Wholesale Used the software for: Less than 6 months ### "New Dear Users" December 10, 2022 5.0 We have made a massive improvement and overhaul of our wholesale company by switching over to DEAR. We are able to automate a lot of our processes and it helps us to provide a much better service for our customers. The software is a lot to get your head around at the beginning as it has a massive range of functions, however the interface is clear and quite simple to navigate and the onboarding was fantastic and really allowed us to slowly make the transition to DEAR with confidence. I would highly recommend the onboarding service as our trainer could not have been more helpful. Pros The great integration with woo commerce and the easy invoicing and ordering processes plus advanced inventory management capacity. Cons The zero/ non zero stock can be a little confusing and awkward. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Inventory capacity, onboarding, more pleasant user experience/ interface Review Source Perry M. Electrical Engineer Used the software for: 2+ years ### "Excellent product backed by excellent support and free training. DEAR is the heart of my business!" January 26, 2018 5.0 time Pros This system works as advertised. There is a great balance of functionality to nudge you towards running a better business and enough flexibility to tailor the operation to your business needs. The free training is excellent, far better than paid training that I have endured with other systems. They are super responsive with any questions that I do have, always resolving my questions with 1-2 emails. Being able to connect to my customers shopping carts on my website while providing professional looking forms and documents for shipping the product out the door is fantastic. Accurately providing accounting information to Xero in moments is another great feature. Cons Creating the purchase orders is less intuitive when I purchase items that will not be used in products ( e.g. services, support items like bags and boxes). This may very likely be a training problem. Review Source AC Adriana C. owner Retail Used the software for: 2+ years ### "good for small business inventory management" March 23, 2022 4.0 I have stayed with orderhive because of the great customer service and the value. I have been looking for other similar products, which overall would be better at reporting, customize, and how the integration works so I can stop imputing information manually, but I can't afford those, so I would say that for the price, is the best option you will get. Pros I can unify the inventory count for multiple warehouses. Their customer service is amazing. That and the price for what I need is what I have kept me from leaving this service. Great price for what you can get for it. Cons There are many glitches on the software, so I wouldn't advise for a big company, and I still have to do manual uploads on inventory count because of features that the software doesn't support. But I don't have so many SKU's. Integrations have been better over the years and I still find some issues with the products but customer service team is always available and ready to help. Review Source BN Brad N. Production & Supply Chain Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good Software, Held Back by Bugs" May 4, 2020 3.0 Take out the bugs and I've had a really good experience with Dear overall. If they can fix these issues it will go from a good to great platform. Pros I have had some really positive experiences with Dear's Support Team, \[SENSITIVE CONTENT HIDDEN\] in particular. She and the rest of the support team have a deep understanding of Dear's functionality and were able to help my company tackle a sizable inventory issue. Dear is also a simple software to learn and understand which is extremely valuable when it comes to training new employees. Cons The thing I like least about using Dear are the bugs and server stability problems. These issues range from small but daily loading errors to site-wide crashes that have halted our production for hours. For the most part these are minor annoyances/inconveniences but when they are happening on a daily basis in can be increasingly frustrating. Review Source Response from Cin7 May 19, 2020 Hello Brad, Our team always strives to help our customers succeed. I am glad to hear that DEAR has helped you in your organization. The development & quality assurance team is currently working hard on making DEAR work efficiently. We recently rolled out a separate reporting generating server & enhancement to allow DEAR to handle enterprise business requirements. If you encounter any problems please feel free to contact us via email (support@dearsystems.com) or on WhatsApp (+44-1244-940807). Best Regards, DEAR Team. AD Axelle D. Purchasing & customer service Consumer Goods Used the software for: 6-12 months ### "Great Software for order processing" February 2, 2022 4.0 Pros This software is easy to use, intuitive. It provides many different functions for order processing and allow us to dispatch orders between different warehouses and dropshippers. The customer service is always available and provides a good support Cons The return section is not great. we're always talking in order number and this section is sorting by customer name... (?) not possible to search an order number, and even sometimes to find out with the customer name. On the purchase section, once on order is made, no update is made inside the product. So if you add a barcode to a product after a purchase validation, the barcode won't appear in the purchase. We have to remove the product, save the purchase, edit again and add the product again, which is time consuming... Automations are not really reliable. Sometimes they don't work for an order, and sometimes they don't work anymore.... in the product section, I don't get how to remove a product from a created file. Well, may be I could find in the help center how to do it, but then it is not intuitive Review Source DJ Danish J. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Dear Systems" June 9, 2022 4.0 My overall experience is good, I would love to see some changes which could make it easier for us, wish it was more customizable to our needs as a company. Pros Pros: -Management of POs and SOs is very good. -Very easy to navigate through different tabs and everything is accessible to find. -I really like the Auto-Assemble and disassemble feature, very helpful. -Advanced purchase for partial receiving/invoicing is very convenient. Cons \-I do not like that the FIFO- Batch feature has no way to be overridden, this makes it very very hard to work with things that may be on hold or larger orders. -Do not like that features are not easily editable-you have to undo processes to change minor details that make a huge difference. E.g. wrong expiry date on assembly --> undo transfers and sales just to fix it and we cannot do that since it would mess with the accounts. Reason for choosing Cin7 Core Overall seemed like it was the most cost-effective and served our main needs really well! Review Source JK Jeremy K. Owner Construction Used the software for: 1-2 years ### "Kobobel Fire Protection review of DEAR" January 17, 2023 5.0 Overall the implementation of DEAR has been great and glad we selected the product for inventory management Pros DEAR academy made it very easy to learn the software and helped us implement the software with ease Cons I wish that there were videos in DEAR academy for integrating into QBO. The integration has been a little difficult. Reason for choosing Cin7 Core The overall software was very well put together, and a lot of the off features offered were not by the other programs we looked at. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We moved to Quickbooks online, and they did not have the function we needed. Review Source SM Stephanie M. Inventory Systems Analyst Consumer Goods Used the software for: 1-2 years ### "DEAR is essential to the way we manage our inventory. Lacking some features we need but has most." June 12, 2018 4.0 Pros Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system! Cons Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans. One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software. Review Source VR Verified Reviewer Furniture Used the software for: 1-2 years ### "Flexible and functional inventory software" September 7, 2017 5.0 Pros Having used DEAR for over a year now, we were looking for an all in one inventory system that could integrate with our Ecommerce and accounting packages. A friend recommended DEAR and since then, we never looked back! Some of the benefits we found: - Flexible setup and customisable features - Useful Batch and expiry date tracking (saved us on a couple of occasions, having to do recalls on certain products) - Support was detailed and helpful - Integration with xero works very well Cons Not a lot of negatives, as a lot of the feedback has been converted into fixes and updates over the past 12 months. Its great to see DEAR systems listening to their customers and implementing changes: - Look and feel was a little basic, but new facelift and appearance customisations should fix this - Initial setup was difficult on my own, but once i connected with support, all integration and setup issues were dealt with. - Does not connect with Bigcommerce Ecommerce solution any longer. Review Source JJ Jon J. Operations Manager Retail Used the software for: 6-12 months ### "Island Outdoor, LLC Orderhive review" February 16, 2022 5.0 It has helped tremendously with price changes during this time of severe supply chain issues. The system is intuitive and easy to use. Pros We really like the ability to boil down the thousands of listing SKUs we manage down to a single internal part numbers. We can now search one part number and see all of the listings associated with the many e-commerce sites we sell on. Inventory for those part numbers are pushed to the sites so we don't run out of stock as well as making ordering easy. Cons There are some issues that may be unique to us but Orderhive has worked with us to amend them. The setup was very difficult but that has mostly to do with over 3 thousand SKUs needing to be mapped and bundled to 1000 part numbers Review Source TS Tia S. Director of Marketing Computer Hardware Used the software for: 6-12 months ### "Comprehensive Product with Excellent Customer Support" March 10, 2022 5.0 Orderhive is a comprehensive inventory management solution that has made it easy for our team to have full visibility on our orders across multiple channels, our incoming and outgoing stock, e-Commerce listings, order fulfillment and shipping, and product pricing. The customer support team is exceptional! Pros We're able to manage so many aspects of our inventory management, logistics, and operations from a single platform. Cons With so many features, it can take some time to get used to how to customize the software's capabilities. Alternatives considered [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Reason for choosing Cin7 Core Their product demo was very impressive and covered all of our needs and more. Orderhive's account representatives reached out to us very quickly and patiently answered all of our questions about the product. Switched from [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/) Sortly was an entry-level product that tracked inventory on a very basic level. Review Source HZ Heston Z. Management Accountant Accounting Used the software for: 2+ years ### "DEAR Systems - A must for Small to Medium Businesses" November 15, 2022 5.0 It is an excellent, robust system to have if you are managing your Inventory. Pros Easy to use, good reporting system, does link to all major accounting software, tracks your Inventory very well, excellent support team. Cons Granting Access to other Users. There is no easy way to do this but go thru each option line by line and grant other users access. It takes me 10 to 12 minutes to get this job done. Surely there has to be an easier way to do this. Would be good to know if there is. Review Source EL Eric L. Operations Manager Consumer Goods Used the software for: 2+ years ### "Lelior Review " May 9, 2023 5.0 good support and assistance when I need it. All questions I have are answered professionally. Pros I liked that it would easily integrate with the other systems I am using for my business. Shopify, shiprush, ect. Cons maybe a better way to pull payments and pricing through shopify. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Reason for choosing Cin7 Core Friendly team, cin7 merge Review Source Fredrik H. Manager Consumer Electronics Used the software for: 1-2 years ### "Best order system" February 10, 2022 5.0 Best system ever. Helped our company to handle and ship orders much faster. Pros Wonderful system and extremly good customer service. They are answering by chat directly inside the system, and help you out. The system it self is easy to use and you can handle orders easily and get them shipped out with integration with your shipping company. Cons The order view should be a little easier and it should be possible to change customer data directly inside the order, and not via the customer tab. Reason for choosing Cin7 Core Good customer service and a easy system to understand. Review Source DM Derek M. Quality & Business Manager Used the software for: 2+ years ### "It does not exactly suit our business model,compared to other software in the market it was the best" June 20, 2018 4.0 Pros The fact that it can be accessed from anywhere and that the information available is reasonably accurate Cons We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero. second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is. Review Source AP Ashley P. Head of Operations Retail Used the software for: 1-2 years ### "Customer Support on WMS Deployment and Set-Up" July 27, 2023 5.0 Pros \[sensitive content hidden\] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs. Cons Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser. Review Source SH Steve H. President Retail Used the software for: Less than 6 months ### "Powerful automation, great UI, and outstanding support" September 29, 2020 5.0 Pros Orderhive has exceeded our expectations. It is very fairly priced for the power of the system. The automations for order processing and purchasing are huge labor savers. You can be quite creative using them to fit your business. Anytime we get to a point where we can't do something we want, their team takes it seriously and tries to figure out how to help with a different process or even taking the issues to their development team for exploration. The UI is beautiful compared to competitors. There are some limitations in search, sort and filter of large data sets, but they are working on expanding and strengthening it. Onboarding takes time if you are migrating from other systems, but they are always present to problem solve. Data flows easily in and out of the system via excel sheets. Integrations work well and APIs seem reliable. We are US based. Orderhive is India based. I was worried the time difference would make it difficult to receive quality support, but their support team is quickly available most of the time so it is never a problem. Highly recommended and I look forward to watching this strong platform get even stronger with its creative and humble corporate culture Cons I would like to see much more pop up contextual help. If I could hover over a help icon next to a field name, I wouldn't need to start a chat. That would save everyone time. Switched from [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Brightpearl is a mess compared to Orderhive. They are much more expensive have an arrogant and defensive attitude, and are way more expensive. Their UI is inexcusibly unintuitive Review Source MZ Mia Z. Office Manager Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great support for training and set up" July 4, 2023 5.0 My CIN 7 experience so far has been great, apart from that I couldn't get urgent support from the daily support team after the training project is closed. Being a new user, this is essential, as even I have been trained, to be able fully function, further support is needed in a timely manner. Pros \[sensitive content hidden\] has provided great helping through training sessions and initial set up of the system to make my job easier, she has gone above and beyond which makes me feel that Cin 7 Core is a system I can easily recommend to other people from this prospective. Cons 0Customer support from CIN 7 Support Team (after system set up), the turnaround to get back to me and the response is not user friendly for new users, all new users would be experiencing a lot of questions and issue at the very beginning start using the system, and the problem I experience actually stop my office functioning, to book a call online for a few days in advance doesn't work to this situation at all. Reason for choosing Cin7 Core Cin 7 seems matches my purpose and most of my current needs. Review Source MC Monika C. Ass. to Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Pricing & barcode Margins" June 1, 2023 5.0 Pros Inventory Tracking is amazing I like how everything is connected Cons That you can't delete or remove old/no longer warehouse, sales reps Review Source Liam E. Director Retail Used the software for: Less than 6 months ### "Scalable. Great for small retail business. " January 4, 2018 4.0 A Single inventory management platform for all our sales outlets. Having a simple integrated epos is a great as we don't need anything complex. Integration into all the platforms we use means we didn't need to hire any expensive programmers to help use api's. Setup was easy and fairly straightforward. The learning curve wasn't too complex. Pros Software has a good range of features that I find very useful. We use it In-store, On our e-commerce website and on Amazon. Have a single platform for a simple ePOS and all our other sales makes things super simple. Support normally quick to respond and mostly get the right solution on the first reply, if not the second. Video instruction content on youtube is great and helps demystify some of the more complex things. More of this please. Cons Would have liked a lower cost model for low & small volume as I find the cost high for a new and smaller business like ours. However, I know we will grow into it. There are a few quirks here and there. However, Support are good at explaining a way around it or an alternative solution. I struggle to remember which symbol is what part of the software so sometimes I click the wrong one or have to wait for the name to come up. Would be good for some more hints and tips to prompt you to discover and try features we don't currently use or know off. Review Source Response from Cin7 January 5, 2018 Hi Liam, Thank you for the review. We are glad everything is going well for you so far. Regards DEAR Team CL Christine L. Financial Accoountant Accounting Used the software for: 2+ years ### "Great system" February 21, 2023 4.0 Great system with great team, would like to commend Raed for his support, for getting queries sorted. Thank you and good luck! Pros There are a lot of features that are very useful in business esp when manufacturing stuff/tracking inventory. It allows you to automate and customize the way you want it, however, you need a support team to get it started. Cons In every product/services, there's always room for improvement, I think more on bulk changes in the system or can notify users if there are accounts not synch properly. Also if could have an option to split accounts in Sales, if they have different products being sold. 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