# Page 7 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Cin7 Core the right Inventory Management solution for you? Explore 734 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (734) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 7 - Reviews of Cin7 Core ## Showing most helpful reviews Showing 151-175 of 734 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Katharine D. Managing Director Furniture Used the software for: 2+ years ### "Terrible, Terrible Software for Small Businesses" August 19, 2023 1.0 I loathe this software. I sincerely wish we had never ever implemented. It is completely unfit for purpose for a small ecommerce business and should be not marketed as such. Unless you have staff to dedicate to this software, it's a complete waste of precious resources. Pros Nothing. It's been a battle from start to finish. Cons Appalling integration with Shopify and Xero.Total lack of decent supportHas driven more cost into my business than remove it - extra staff required.Incoherent logic - eg posts Sales but not corresponding COGS if fulfilment is delayed.No on screen reportingDiabolical UI Review Source JS Jason S. Director Information Technology and Services Used the software for: 2+ years ### "DigiCloud review of Dear (CIn7 Core)" March 16, 2023 4.0 Pros A great overall platform for business selling products instore, online, wholesale to manufacturing products. Many integrations that just work!We love Dear! Cons Support over the weekend would be great. And phone support would be great also :) Review Source AB Arlan B. Accountant Accounting Used the software for: 2+ years ### "Economical Cloud-based Inventory Solution" November 19, 2022 4.0 It greatly improves our clients warehouse management. DEAR continuously improves their features which widens their capability to handle different types of retail and manufacturing companies. Pros DEAR's user interface is easy to use and follow. All the processes (Purchase Order, Inventory Maintenance, and Sales Order) are pretty straight forward. And it integrates to most of the e-commerce platform in the market which makes the whole business cycle almost automated. Cons DEAR's functionality is limited. It can process all Purchases, Inventory Management, and Sales Orders based on how it is structured in DEAR. There is no to minimal customization that can be done. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Do not use this system" March 9, 2017 1.0 OrderHive has been a constant headache since I started using it. The developers are very shortsighted in what's required, for example not having a way to retain the original order number, for me this is really basic stuff. When new features are launched they often haven't been thoroughly thought through, for example a feature being available in the UI but not via the APIs. I find the support people don't understand the product very well, and certainly don't understand it's shortcomings. Everything has to be explained 3 different ways and then still nothing is done about it, I have to resend the same emails multiple times to get a response, and always be the one the follow up. Unless you have extremely basic requirements then I would stay well away from this product. Pros Easy UI Cheaper than other systems Cons Some basic requirements are covered Support is extremely slow, tedious and nothing ever gets finished Review Source Response from Cin7 March 9, 2017 Hello Ruth, Sorry for inconvenience. I provided you the solution to your problem and we are working on changes required by you. Any changes in product takes sometime as it goes through different process of testing and quality assurance. I am sorry in delay for making your required change. It will be available soon. MG Mark G. Systems Development Executive Wholesale Used the software for: 2+ years ### "Easy to configure and set-up, reliable and cost effective" January 12, 2023 3.0 Pros Easy set-up/parameterisation. Cloud based implementation - small infrastructure investment required, on the whole, a reliable 24/7 service. Intuitive and consistent user interface. Help Desk support people are responsive and helpful. Cons B2B application has not matured and has functional gaps - needs additional investment to make it the finished article.Direct access to 2nd line technical support is non-existent - everything is handled via the help desk - therefore, on more technical queries, issues are not always fully understood which can cause delay in resolution times and is frustrating. Review Source NM Nigel M. Director Management Consulting Used the software for: 2+ years ### "Complete inventory management" November 15, 2022 4.0 Overall, the system is easy to use, users are able to easily navigate and the customisation options suit most business needs. Pros DEAR has an excellent range of functionality and the integration options for ecommerce , B2B and accounting make it a preferred choice. Cons Its irritating when you open the product screen and select a product, and the system defaults to opening on the BOM screen. Review Source Johanna V. Consultant Health, Wellness and Fitness Used the software for: Less than 6 months ### "OrderHive ROCKS!! Easiest integration flow I have come across " November 16, 2022 5.0 IN LOVE..will recommend. Pros integration and chat help. pricing and easy of setup Cons pros are not always super responsive cs time and onboarding calls can be challenging because not native english speakers - but totally doable. Reason for choosing Cin7 Core price and investment in integrations! Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) old legacy system, shopify was not able to manage inventory for multi channel Review Source TC Tess C. Operations Manager Food Production Used the software for: Less than 6 months ### "Uncle Charlie's Tastes of Country Review" May 12, 2022 5.0 We are a new business that started with excel spreadsheets however it was quite difficult to track everything across the two warehouses we have. Dear has helped us by giving us live data of where all our products are. I would also like to add that \[SENSITIVE CONTENT\] has been so lovely and patient with us during the onboarding and has really solidified that I made the right choice of going with Dear Systems. Pros I like the right out of the box use of Dear Systems. Many other systems require a full set up before being able to be used, but with Dear as long as the basics are set up, you can begin using it and expand from there. Cons At this point in time I haven't identified any cons. Alternatives considered [Oracle Fusion Cloud HCM](https://www.capterra.com/p/72011/Oracle-HCM-Cloud/) Reason for choosing Cin7 Core First and foremost price was a big factor for us as a new small business. Dear gave us the opportunity to have a system that we could comfortably budget with but also grow with us as we grow. Review Source AG Arturo G. Software Support analyst Retail Used the software for: 6-12 months ### "Good Linnworks alternative" June 1, 2022 4.0 I believe this software have potential to grow and become very reliable. Whilst there have been some issues and downtime with the FTP integrations, the support team and their developpers have always been very quick to fix them and improve them with additional features The overall customer support has been exceptional As a company using Amazon, FBA, Shopify, Ebay, WooCommerce and wholesale sharing the same stock and syncing it from our ERP, it really works Pros It does all we need to integrate it with our ERP via FTP import / export XML Cons FTP xml order export every 1 hour minimum might not be enough for some ERP integrations that need to sync orders and shared committed stock faster accross multiple channels. Decreasing the 1 hour window to 15 min ( like Linnworks ) would make a great difference Alternatives considered [Access Mintsoft](https://www.capterra.com/p/236970/Access-Mintsoft/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ChannelGrabber](https://www.capterra.com/p/137790/ChannelGrabber/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Cin7 Core \- Amazon FBA integrations for NL, US, SE that other alternatives did not offer - Competitive pricing Review Source IB Irish B. Inventory Planner Retail Used the software for: 2+ years ### "Excellent" March 9, 2023 5.0 Excellent and very helpful App! Pros I like mostly all the features and a very friendly-user App. Cons The least I don't like about it is sometimes instant product sync command is not responding. Review Source AS AWag S. Owner Automotive Used the software for: 2+ years ### "One of the best Inventory management Software we used!" September 16, 2022 4.0 Pros Customer service is amazing, they respond at anytime and get things fixed in no time. Cons They charge too much for Integration with other apps and softwares, Missing some features important to us in transfer orders and purchase orders modules. Reason for choosing Cin7 Core It offers good features than others, specially the currency feature which many other software don't have Review Source RW Richard W. Director Wholesale Used the software for: 2+ years ### "Fantastic Support & Product" April 28, 2023 5.0 Amazing Pros There is so much to list that is good about Dear. The system is a very easy to use and their tech support are friendly and available 24 hours a day Cons Just the mobile app for picking and packing orders. Its a little slow and not user friendly. Review Source RA Robert A. Owner Retail Used the software for: Less than 6 months ### "Poor Customer Support, Poor functionality, Still being ignored" October 26, 2023 2.0 Worst experience I've had in the 15 years of using online software. Pros They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there Cons It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to \[sensitive content hidden\] who never responded. Reason for choosing Cin7 Core My mistake, I should have done more research Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) They are closing down Orderhive and forcing migration to CIN7. Review Source VJ Vanessa J. Consultant Information Technology and Services Used the software for: 2+ years ### "Can't be beat for the price" May 12, 2023 5.0 After going around in circles with a few reps, I finally got connected with \[sensitive content hidden\]. He was extremely helpful with ironing out some issues I was encountering. I think dear is an amazing product and always recommend it to my clients. I hope that the product continues to be a great program even after the transition to Cin7. Pros Features are exhaustive; you can accomplish any setup. Easy to scale up with more features. Cons Can be finicky, but once you learn the workarounds it works beautifully. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core Robust features for a great price Review Source VR Verified Reviewer CEO Cosmetics Used the software for: 2+ years ### "This is our main platform to run a start up!" March 20, 2018 5.0 Pros This is the BEST inventory (almost ERP) system out there. Dear strikes the precarious balance between features and complexity very well. The only inventory solution with multiple tiered BOM's for a fraction of the price of fully blown ERP systems. This just is a diamond and we are so happy to have found it. Multiple tier BOM,s, multiplied warehouse and production facilities, wonderful integration with most of the important distribution channels. I could go on. Cons Somewhat rigid and limited in reports. The reports I want to run never seem to be possible without downloading 2 reports and analyzing them with excel. Review Source CP Carlos P. founder - president Wholesale Used the software for: 2+ years ### "experience as a implementer and user of DEAR" December 7, 2018 4.0 a little frustrating for the limitations fo the system and interfae with XERO. Limitations: need to UNDO a compleate sale to be able to make any change Sync with Xero: constant errors Very slowwww we have a 100/40mgb connection and good computers (local app or better use of cache) Pros \- What we would expect from a Inventory Managment system - Chinese interface - advance sale function (multiple dispatches, multiple invoices for one sale order) - integration with Shopify - Cons DEAR - faster JSON access (no limitation of 60 calls per second) - no need to UNDO sales for non essential information fields change - ability to edit allocation of products - ability to edit batch/serial information - Reports 1) shows clear information of Sale Order that have not been 1) shiped, 2) invoiced. 2) be able to extract information related to earning power of a product (% margin x rotation of a product) - Ability to limit sales bellow certain margin or price - Dashboard with historical inventory and accounts receivables graphs (currently not available) - Rename product fields (example: type, category, brand, stock locator, barcode…) - Additional fields available on more reports - reports are missing a lot of related information that could / should be available Review Source BJ Bethany J. Managing Director Retail Used the software for: 2+ years ### "Lack of Communication with customers" February 27, 2020 3.0 Usually good, sometimes very frustrating. Pros It manages my inventory and order and is cloud based. Cons When Dear is upgrading its system, customers can find the software extremely slow or not working at all. This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business. The lack of communication and support from DEAR mean you feel little loyalty to the product. Review Source Response from Cin7 April 21, 2020 Hello Bethany, Thank you for your feedback. We are constantly releasing new functionalities to improve the software and these releases are done over the weekend. The system is designed in a way that during an update the users aren't affected. Please visit https://dearsystems.com/release-notes/ to find out more about the releases. We do provide 24/7 support. You can contact us via email (support@dearsystems.com), call (UK +44 145 160 7056 / AU +61 2 4058 4080 / US +1 415 650 1054), you can book a call with us on (https://calendly.com/support-dearsystems/meeting) or web chat (https://dearsystems.com/). We will also be having a WhatsApp number in a few weeks to enable our customers to contact us immediately on chat. Best Regards, DEAR Team Nigel B. Used the software for: 2+ years ### "all in all very happy" November 19, 2017 4.0 Pros "Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero! Well done and thanks to both!" Cons Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!! Review Source PK Paul K. CEO Accounting Used the software for: 2+ years ### "Great Product and Service Support" May 12, 2023 5.0 Pros Dear is easy to use and it integrates well with Xero Cons "Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s Review Source NS Noam S. Operations Manager Sporting Goods Used the software for: 2+ years ### "Orderhive" June 1, 2022 5.0 Pros We have been using Orderhive for about 3 years and it has worked very well for us. We don't experience many issues and when we do we get a quick response from their support team. And they have built a few customizations for us so the system fits our needs well. Cons Some recent UI updates have made the platform less intuitive in my opinion, but that may just be because I was used to how it worked before the updates. Switched from [Fulfil.IO](https://www.capterra.com/p/146858/Fulfil-IO/) Better overall value Review Source SC Stefan C. CEO Medical Devices Used the software for: Less than 6 months ### "Lowe Herz Med" July 2, 2023 5.0 Very good Pros Inventory Control and warehouse management Cons So far we are able to do all that is needed Switched from [AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Better Inventory control needed Review Source Mitch C. Operations and Logistics Manager Events Services Used the software for: 6-12 months ### "An all round solution" January 9, 2019 5.0 Pros We're in a very new, niche industry and weren't sure what we would require that could handle all the possibilities of what our business, to have such a flexible and versatile inventory system has allowed us to change it to suit our needs. As we evolve into more and more products that need to be managed differently we find another way that Dear can handle this. Our business requires tracking product movements across multiple processing facilities, with some products being disassembled from their raw ingredient through multiple processes, then reassembled into finished goods, then assembled into boxes. Operationally this wasn't possible with our previous inventory system, but is now working smoothly with Dear. Cons Setting up products can take some time, as with any inventory system, however this was expedited by their support and the ease of their import and export functionality Review Source CY Chelsey Y. Customer Care and Marketing Lead Retail Used the software for: 1-2 years ### "Orderhive is great!" March 25, 2022 5.0 Orderhive has helped us streamline our systems and is incredibly reliable. We would not be able Pros When I started using Orderhive I was a novice in these kinds of systems but the Orderhive is very intuitive and easy to use. As a company, they are always making improvements and adding features. Customer service is always great as well. They are responsive to questions, requests and suggestions. Cons The only real crticism I have is that there is now way to back out an error on a received purchase order. You can adjust the quantities fairly easily but the actual purchase order will show received still. Review Source RA Robert A. Owner Retail Used the software for: 2+ years ### "Good value for the money" July 15, 2022 4.0 So far, It's been good. it has it's glitches that can't be resolved because i have a complicated situation. But that's because of me. It's been reliable overall and I will continue to use it. Pros Honestly, the price was the driving force behind the decision. That along with a dedicated account rep and the ability to customize work flow Cons I lost the account rep after the first year, fair enough. But support is hit or miss. It took 24 hours to resolve my last simple issue Review Source RM Rebecca M. Global Production and Supply Planning Manager Consumer Goods Used the software for: 1-2 years ### "Dear Product Review" March 21, 2023 5.0 Great!!!! Pros Dear is easy to use, isn't too fussy to navigate. Cons Unable to update multiple purchase orders at once. ie: Updating dates, costs, qtys, etc of multiple orders at once. Currently, I have to go in each PO one by one. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.