# Page 7 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 7 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 151-175 of 730 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
  
  
Used the software for: 6-12 months

### "Do not use this system"

March 9, 2017

1.0

OrderHive has been a constant headache since I started using it. The developers are very shortsighted in what's required, for example not having a way to retain the original order number, for me this is really basic stuff. When new features are launched they often haven't been thoroughly thought through, for example a feature being available in the UI but not via the APIs. I find the support people don't understand the product very well, and certainly don't understand it's shortcomings. Everything has to be explained 3 different ways and then still nothing is done about it, I have to resend the same emails multiple times to get a response, and always be the one the follow up. Unless you have extremely basic requirements then I would stay well away from this product.

Pros

Easy UI Cheaper than other systems

Cons

Some basic requirements are covered Support is extremely slow, tedious and nothing ever gets finished

Review Source

Response from Cin7

March 9, 2017

Hello Ruth, Sorry for inconvenience. I provided you the solution to your problem and we are working on changes required by you. Any changes in product takes sometime as it goes through different process of testing and quality assurance. I am sorry in delay for making your required change. It will be available soon.

MG

Mark G.  
Systems Development Executive  
Wholesale  
Used the software for: 2+ years

### "Easy to configure and set-up, reliable and cost effective"

January 12, 2023

3.0

Pros

Easy set-up/parameterisation. Cloud based implementation - small infrastructure investment required, on the whole, a reliable 24/7 service. Intuitive and consistent user interface. Help Desk support people are responsive and helpful.

Cons

B2B application has not matured and has functional gaps - needs additional investment to make it the finished article.Direct access to 2nd line technical support is non-existent - everything is handled via the help desk - therefore, on more technical queries, issues are not always fully understood which can cause delay in resolution times and is frustrating.

Review Source

NM

Nigel M.  
Director  
Management Consulting  
Used the software for: 2+ years

### "Complete inventory management"

November 15, 2022

4.0

Overall, the system is easy to use, users are able to easily navigate and the customisation options suit most business needs.

Pros

DEAR has an excellent range of functionality and the integration options for ecommerce , B2B and accounting make it a preferred choice.

Cons

Its irritating when you open the product screen and select a product, and the system defaults to opening on the BOM screen.

Review Source

Johanna V.  
Consultant  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "OrderHive ROCKS!! Easiest integration flow I have come across "

November 16, 2022

5.0

IN LOVE..will recommend.

Pros

integration and chat help. pricing and easy of setup

Cons

pros are not always super responsive cs time and onboarding calls can be challenging because not native english speakers - but totally doable.

Reason for choosing Cin7 Core

price and investment in integrations!

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

old legacy system, shopify was not able to manage inventory for multi channel

Review Source

TC

Tess C.  
Operations Manager  
Food Production  
Used the software for: Less than 6 months

### "Uncle Charlie's Tastes of Country Review"

May 12, 2022

5.0

We are a new business that started with excel spreadsheets however it was quite difficult to track everything across the two warehouses we have. Dear has helped us by giving us live data of where all our products are. I would also like to add that \[SENSITIVE CONTENT\] has been so lovely and patient with us during the onboarding and has really solidified that I made the right choice of going with Dear Systems.

Pros

I like the right out of the box use of Dear Systems. Many other systems require a full set up before being able to be used, but with Dear as long as the basics are set up, you can begin using it and expand from there.

Cons

At this point in time I haven't identified any cons.

Alternatives considered

[Oracle Fusion Cloud HCM](https://www.capterra.com/p/72011/Oracle-HCM-Cloud/)

Reason for choosing Cin7 Core

First and foremost price was a big factor for us as a new small business. Dear gave us the opportunity to have a system that we could comfortably budget with but also grow with us as we grow.

Review Source

AG

Arturo G.  
Software Support analyst  
Retail  
Used the software for: 6-12 months

### "Good Linnworks alternative"

June 1, 2022

4.0

I believe this software have potential to grow and become very reliable. Whilst there have been some issues and downtime with the FTP integrations, the support team and their developpers have always been very quick to fix them and improve them with additional features The overall customer support has been exceptional As a company using Amazon, FBA, Shopify, Ebay, WooCommerce and wholesale sharing the same stock and syncing it from our ERP, it really works

Pros

It does all we need to integrate it with our ERP via FTP import / export XML

Cons

FTP xml order export every 1 hour minimum might not be enough for some ERP integrations that need to sync orders and shared committed stock faster accross multiple channels. Decreasing the 1 hour window to 15 min ( like Linnworks ) would make a great difference

Alternatives considered

[Access Mintsoft](https://www.capterra.com/p/236970/Access-Mintsoft/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[ChannelGrabber](https://www.capterra.com/p/137790/ChannelGrabber/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/)

Reason for choosing Cin7 Core

\- Amazon FBA integrations for NL, US, SE that other alternatives did not offer - Competitive pricing

Review Source

IB

Irish B.  
Inventory Planner  
Retail  
Used the software for: 2+ years

### "Excellent"

March 9, 2023

5.0

Excellent and very helpful App!

Pros

I like mostly all the features and a very friendly-user App.

Cons

The least I don't like about it is sometimes instant product sync command is not responding.

Review Source

AS

AWag S.  
Owner  
Automotive  
Used the software for: 2+ years

### "One of the best Inventory management Software we used!"

September 16, 2022

4.0

Pros

Customer service is amazing, they respond at anytime and get things fixed in no time.

Cons

They charge too much for Integration with other apps and softwares, Missing some features important to us in transfer orders and purchase orders modules.

Reason for choosing Cin7 Core

It offers good features than others, specially the currency feature which many other software don't have

Review Source

RW

Richard W.  
Director  
Wholesale  
Used the software for: 2+ years

### "Fantastic Support & Product"

April 28, 2023

5.0

Amazing

Pros

There is so much to list that is good about Dear. The system is a very easy to use and their tech support are friendly and available 24 hours a day

Cons

Just the mobile app for picking and packing orders. Its a little slow and not user friendly.

Review Source

RA

Robert A.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Poor Customer Support, Poor functionality, Still being ignored"

October 26, 2023

2.0

Worst experience I've had in the 15 years of using online software.

Pros

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

Cons

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to \[sensitive content hidden\] who never responded.

Reason for choosing Cin7 Core

My mistake, I should have done more research

Switched from

[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)

They are closing down Orderhive and forcing migration to CIN7.

Review Source

VJ

Vanessa J.  
Consultant  
Information Technology and Services  
Used the software for: 2+ years

### "Can't be beat for the price"

May 12, 2023

5.0

After going around in circles with a few reps, I finally got connected with \[sensitive content hidden\]. He was extremely helpful with ironing out some issues I was encountering. I think dear is an amazing product and always recommend it to my clients. I hope that the product continues to be a great program even after the transition to Cin7.

Pros

Features are exhaustive; you can accomplish any setup. Easy to scale up with more features.

Cons

Can be finicky, but once you learn the workarounds it works beautifully.

Alternatives considered

[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/)

Reason for choosing Cin7 Core

Robust features for a great price

Review Source

VR

Verified Reviewer  
CEO  
Cosmetics  
Used the software for: 2+ years

### "This is our main platform to run a start up!"

March 20, 2018

5.0

Pros

This is the BEST inventory (almost ERP) system out there. Dear strikes the precarious balance between features and complexity very well. The only inventory solution with multiple tiered BOM's for a fraction of the price of fully blown ERP systems. This just is a diamond and we are so happy to have found it. Multiple tier BOM,s, multiplied warehouse and production facilities, wonderful integration with most of the important distribution channels. I could go on.

Cons

Somewhat rigid and limited in reports. The reports I want to run never seem to be possible without downloading 2 reports and analyzing them with excel.

Review Source

CP

Carlos P.  
founder - president  
Wholesale  
Used the software for: 2+ years

### "experience as a implementer and user of DEAR"

December 7, 2018

4.0

a little frustrating for the limitations fo the system and interfae with XERO. Limitations: need to UNDO a compleate sale to be able to make any change Sync with Xero: constant errors Very slowwww we have a 100/40mgb connection and good computers (local app or better use of cache)

Pros

\- What we would expect from a Inventory Managment system - Chinese interface - advance sale function (multiple dispatches, multiple invoices for one sale order) - integration with Shopify -

Cons

DEAR - faster JSON access (no limitation of 60 calls per second) - no need to UNDO sales for non essential information fields change - ability to edit allocation of products - ability to edit batch/serial information - Reports 1) shows clear information of Sale Order that have not been 1) shiped, 2) invoiced. 2) be able to extract information related to earning power of a product (% margin x rotation of a product) - Ability to limit sales bellow certain margin or price - Dashboard with historical inventory and accounts receivables graphs (currently not available) - Rename product fields (example: type, category, brand, stock locator, barcode…) - Additional fields available on more reports - reports are missing a lot of related information that could / should be available

Review Source

BJ

Bethany J.  
Managing Director  
Retail  
Used the software for: 2+ years

### "Lack of Communication with customers"

February 27, 2020

3.0

Usually good, sometimes very frustrating.

Pros

It manages my inventory and order and is cloud based.

Cons

When Dear is upgrading its system, customers can find the software extremely slow or not working at all. This can go for weeks at a time causing massive frustration for my staff around the country as well as disruption to my business. The lack of communication and support from DEAR mean you feel little loyalty to the product.

Review Source

Response from Cin7

April 21, 2020

Hello Bethany, Thank you for your feedback. We are constantly releasing new functionalities to improve the software and these releases are done over the weekend. The system is designed in a way that during an update the users aren't affected. Please visit https://dearsystems.com/release-notes/ to find out more about the releases. We do provide 24/7 support. You can contact us via email (support@dearsystems.com), call (UK +44 145 160 7056 / AU +61 2 4058 4080 / US +1 415 650 1054), you can book a call with us on (https://calendly.com/support-dearsystems/meeting) or web chat (https://dearsystems.com/). We will also be having a WhatsApp number in a few weeks to enable our customers to contact us immediately on chat. Best Regards, DEAR Team

Nigel B.  
  
  
Used the software for: 2+ years

### "all in all very happy"

November 19, 2017

4.0

Pros

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero! Well done and thanks to both!"

Cons

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Review Source

PK

Paul K.  
CEO  
Accounting  
Used the software for: 2+ years

### "Great Product and Service Support"

May 12, 2023

5.0

Pros

Dear is easy to use and it integrates well with Xero

Cons

"Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s

Review Source

NS

Noam S.  
Operations Manager  
Sporting Goods  
Used the software for: 2+ years

### "Orderhive"

June 1, 2022

5.0

Pros

We have been using Orderhive for about 3 years and it has worked very well for us. We don't experience many issues and when we do we get a quick response from their support team. And they have built a few customizations for us so the system fits our needs well.

Cons

Some recent UI updates have made the platform less intuitive in my opinion, but that may just be because I was used to how it worked before the updates.

Switched from

[Fulfil.IO](https://www.capterra.com/p/146858/Fulfil-IO/)

Better overall value

Review Source

SC

Stefan C.  
CEO  
Medical Devices  
Used the software for: Less than 6 months

### "Lowe Herz Med"

July 2, 2023

5.0

Very good

Pros

Inventory Control and warehouse management

Cons

So far we are able to do all that is needed

Switched from

[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/)

Better Inventory control needed

Review Source

Mitch C.  
Operations and Logistics Manager  
Events Services  
Used the software for: 6-12 months

### "An all round solution"

January 9, 2019

5.0

Pros

We're in a very new, niche industry and weren't sure what we would require that could handle all the possibilities of what our business, to have such a flexible and versatile inventory system has allowed us to change it to suit our needs. As we evolve into more and more products that need to be managed differently we find another way that Dear can handle this. Our business requires tracking product movements across multiple processing facilities, with some products being disassembled from their raw ingredient through multiple processes, then reassembled into finished goods, then assembled into boxes. Operationally this wasn't possible with our previous inventory system, but is now working smoothly with Dear.

Cons

Setting up products can take some time, as with any inventory system, however this was expedited by their support and the ease of their import and export functionality

Review Source

CY

Chelsey Y.  
Customer Care and Marketing Lead  
Retail  
Used the software for: 1-2 years

### "Orderhive is great!"

March 25, 2022

5.0

Orderhive has helped us streamline our systems and is incredibly reliable. We would not be able

Pros

When I started using Orderhive I was a novice in these kinds of systems but the Orderhive is very intuitive and easy to use. As a company, they are always making improvements and adding features. Customer service is always great as well. They are responsive to questions, requests and suggestions.

Cons

The only real crticism I have is that there is now way to back out an error on a received purchase order. You can adjust the quantities fairly easily but the actual purchase order will show received still.

Review Source

RA

Robert A.  
Owner  
Retail  
Used the software for: 2+ years

### "Good value for the money"

July 15, 2022

4.0

So far, It's been good. it has it's glitches that can't be resolved because i have a complicated situation. But that's because of me. It's been reliable overall and I will continue to use it.

Pros

Honestly, the price was the driving force behind the decision. That along with a dedicated account rep and the ability to customize work flow

Cons

I lost the account rep after the first year, fair enough. But support is hit or miss. It took 24 hours to resolve my last simple issue

Review Source

RM

Rebecca M.  
Global Production and Supply Planning Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Dear Product Review"

March 21, 2023

5.0

Great!!!!

Pros

Dear is easy to use, isn't too fussy to navigate.

Cons

Unable to update multiple purchase orders at once. ie: Updating dates, costs, qtys, etc of multiple orders at once. Currently, I have to go in each PO one by one.

Review Source

MD

Minal D.  
Client Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Flexible and Comprehensive Cloud Inventory Solution"

October 24, 2019

5.0

Pros

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

Cons

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.

Review Source

AC

Alex C.  
CEO  
Sporting Goods  
Used the software for: 2+ years

### "Fantastic eCommerece Light ERP Order Management System"

August 17, 2022

5.0

Very good steam that cares

Pros

ecommerce integrations, marketplace integrations

Cons

reporting is a bit weak, especially on product sales and accounting

Review Source

MT

Misa T.  
Brand Manager  
  
Used the software for: 2+ years

### "Confusing, lack of support, lots of discrepancies with Xero integration, terrible reporting tools. "

May 3, 2018

2.0

Pros

on the cloud. works with Xero multi user Log and attributes - allow an audit trails

Cons

Reports: do not give enough flexibility to provide an overview of the business Lack of overal flexibility i.e reports, templates for invoice, PO etc. Integration with Xero needs improvement. Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

Review Source

Response from Cin7

May 9, 2018

Hi Misa, Some comments below address the points raised in your review: Reports ¿ DEAR currently provides over 60 reports across purchasing, sales, inventory, manufacturing and financials. Reports are further customisable with ability to ¿drag and drop¿ a variety of data fields and can be exported to Excel for further modifications if necessary. Inflexible invoices ¿ DEAR utilises Word document type templates specifically for this reason, flexibility. You can reach out to support for template customisation at any time as you have done in the past. Bulk printing ¿ you can select sales or purchases from the relevant list and then select the documents you would like to print in bulk. Xero integration ¿ DEAR is a ¿5 star¿ rated Xero application in the Recommended Category and was nominated App Partner of November 2017. DEAR utilises Xero API almost in its entirety, however, if you have some suggestions on how to improve the integration we are happy listen. Best Regards DEAR Team

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