# Page 8 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 8 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 176-200 of 730 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PT

Philip T.  
Managing Director  
Wholesale  
Used the software for: 1-2 years

### "Cin7 Excellent Inventory Management"

July 11, 2023

5.0

Very easy to setup and use and excellent support when needed

Pros

Ease of use and almost instant access to support when required

Cons

No mobile app - it’s not easy to use the system in a browser on a phone

Alternatives considered

[MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)

Reason for choosing Cin7 Core

Value for money. But in hindsight, it’s also much easier to use, updates are reliable and it just works. Plus the support is first class. It’s what I’d expect from a cloud based system.

Review Source

PP

Pedro P.  
OP Manager  
Wholesale  
Used the software for: 6-12 months

### "Very complete inventory software"

June 21, 2022

5.0

DEAR general customer services is very supportive and covered with the software license, we wish they have an onboard service and they should have been more straightforward on telling what works and what does not work, the attempt to integrate QBO and DEAR was frustrating, however we remain using DEAR because the other benefits on orders transfer, inventory per warehouse and BOM, we are using zapiers to link certain transactions to help us keep DEAR inventory updated

Pros

Very complete software work with BOM (assemblies), it help us to track components that are not sold but consumed, program is user friendly and has many ways to be customized

Cons

Integration with QBO (Quick Books) we wasted lot of resources trying to integrate QBO with DEAR and these 2 programs are not compatible when using QBO as invoicing source

Reason for choosing Cin7 Core

Capacity to handle BOM (assemblies), ability to forecast and let us know what we need to order, track components in different warehouses and its usage, cost is reasonable compare with other options

Review Source

PM

Paul M.  
CI Account manager  
Consumer Electronics  
Used the software for: Less than 6 months

### "Missing parts you think would be included - on initial sale promised 2 features & did not deliver "

June 26, 2023

2.0

Promised a lot at the initial sales onboarding and specifically some items were not correctly allowed for. As such all new users will then need to add the $$$ add-ons with Cin7 which quickly diminishes the value of this software. Cin7 admits the failure and the requirement for add ons but would not offer a satisfactory outcome due to their mistake

Pros

Great cloud-based inventory and sales software

Cons

Some features that you would have thought every other customer would want to have are missing, the Portal is a total waste - and independent Cin7 voiced "They have lost the battle on the B2B portal" Don't expect this to work as anticipated and look to deploy another type

Alternatives considered

[Unleashed](https://www.capterra.com/p/126644/Unleashed/)

Reason for choosing Cin7 Core

It was to have integration with many other software packages - without the need for $2000 extra a year

Review Source

Neil B.  
Director  
Retail  
Used the software for: Less than 6 months

### "A perfect for my ecommerce store"

January 7, 2022

5.0

Excellent

Pros

The strong integration with Woocommerce and Quickbooks and the easy to use workflow

Cons

Ideally I would like shipping integration into my shipping partner they are currently looking at this

Alternatives considered

[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)

Reason for choosing Cin7 Core

Overall it was better

Switched from

[Pipefy](https://www.capterra.com/p/144848/Pipefy/)

Because this software offers everything that I need

Review Source

LW

Lincoln W.  
Office Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Stock management #1"

May 13, 2022

5.0

Pros

Once you get used to the way it works it is a very logical system to use as you can hold orders back from dispatch at different stages and there are plenty of areas to utilise to make notes/customise documents.

Cons

Can be a bit limiting so you have to work with it. Some fields/reports aren't possible to build without a lot of customisation.

Switched from

[Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)

Stock management

Review Source

SM

Sandrine M.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Great Customer Software and customer service"

July 13, 2022

5.0

I switched to Orderhive 3 months ago and they went beyond any expectation you may have. They answer pretty fast and are always trying to find a solution or fix any issue I may encounter. Great team to work with!

Pros

Very easy to use and very well organized. You are able to create folders for different collections. You can see on the same page what is in stock, what is outgoing and incoming.

Cons

It would be nice to have more details on the inventory log for example and instead of having the order numbers or dates only, it would be nice to have the name of the account. Would be much easier to work with

Review Source

PS

Paul S.  
  
  
Used the software for:

### "So yes very happy with the product the service and the price. for us it is the way to go Recommended"

February 6, 2017

5.0

We are a small online business with over 1000 products selling on multiple channels, & with our product's always increasing, we were desperate to find a cost-effective alternative to spreadsheets & the need to use substandard website plugins, for linking products between sales channels, plus we needed a reliable system to keeping track of product variants, multiple supplier sources and of course our sales v/s product costs, The biggest problem with finding never mind choosing a viable alternative was primarily cost, most of the online cloud based inventory management systems are ridiculously priced & over bloated for our needs, it took us a great deal of searching and demos before we found Orderhive. On reviewing this company & their software platform, i came across a post that stated one of the major concerns with this East Indian based company was a deficiency in language both verbal & grammatical. I can honestly say that as an Englishman I have found their communication within both medians to be exemplary, as well as the quality of the personal customer service I have experienced, their staff are professional, knowledgable & always quick to respond with not only standard information & explanation but also with listening to suggestions (We needed a sort filter to display out of stock / low stock products in the inventory list) within a month it's now available, how cool is that!. The software is also visually crisp simple to use & very responsive, as of yet we have only utilised two of the many available integrations Ebay & Woocommerce, as we were trailing the product & only wanted to pay the starter level price of $49.99 a month, now we are sure & happy with the suitability,functionality & personal professional customer service orderhive offer us, we are planning to upgrade to the business level at a $99.99 annual subscription fee,as this level will offer us a further 4 active integrations, these are needed for adding Quickbooks online, stripe, amazon.ca & Canada post. It is important to mention however that to fully trail the product you need to subscribe to at least the starter pack as the demo version wont allow the integrations, when i queried as to why? the explanation was that when activating the integrations with third-party companies there is a cost to them (Orderhive). So we figured ok business is business we all have expenses & signed up to the lowest monthly plan while i tried their product. Axiology Imports Canada

Review Source

Response from Cin7

February 7, 2017

Hi Paul. Thank you for the detailed feedback. :)

JK

Jesse K.  
Coo  
Food & Beverages  
Used the software for: 1-2 years

### "Good system overall and good price "

June 29, 2023

4.0

Very good. Key to running the business

Pros

Many features and can do all inventory management in one place. Ties with quickbooks

Cons

Some features are confusing and take time to learn

Review Source

AS

Ashton S.  
Operations  
Wholesale  
Used the software for: Less than 6 months

### "Really great software with small areas to grow"

April 16, 2018

5.0

Ease of use across all of our employees. Decreased costs and improved inventory accuracy.

Pros

Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet. Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email. Great integration with our accounting. Easy to implement API for extending the functionality of DEAR.

Cons

There are a few things that still need improvement we've run into. Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR. DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created. If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step. The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.

Review Source

SM

Steve M.  
Director  
Apparel & Fashion  
Used the software for: 6-12 months

### "Very helpful"

October 11, 2021

5.0

It has made life easier to purchase, track, invoice out snd search for my stock. Reports are great too

Pros

Ease of use and ease of implementation. Technical support is excellent. They even customized for my needs. Their onboarding is excellent.

Cons

A couple of features to make it easy to add individual photos to variations of products could be more automated and bulk selection of items for orders is needed. Integrated POS would be great too

Switched from

[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)

Better for keeping stock levels

Review Source

MA

Mujahid A.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent ERP with great Third-Party Integration"

March 13, 2022

5.0

Orderhive is an excellent solution for small and mid-level businesses. We have set it up for many clients and all of them have had an excellent experience with it.

Pros

Orders synchronization, purchase order management, inventory management, and order fulfillment have really helped our clients stay organized and grow their business.

Cons

There aren't any cons really. There were a few issues a year ago but Orderhive has resolved all of them.

Alternatives considered

[Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)

Reason for choosing Cin7 Core

Excellent support, ease of use and setup, and great third-party integration.

Review Source

WF

Winston F.  
Purchasing manager  
Warehousing  
Used the software for: 2+ years

### "Dear Closing POs"

April 11, 2023

3.0

so far it's hard to close the POs. some technical difficulties

Pros

Customer Database Re ordering points and inventory

Cons

Inventory can be improved, hand held device tracing should be added

Review Source

CJ

Charlie J.  
Adminstrative Assistant  
  
Used the software for: 2+ years

### "All round, Dear Systems is fantastic way of centralizing all your business essentials."

June 27, 2018

4.0

Pros

The ability to custom make invoices is a massive pro. Using Dear has meant that automating emails, bulk downloading invoices and keeping track of what's been fulfilled and what hasn't is so much simpler than it was in our previous system. It has also made things much easier in liasing between our warehouse and sales departments. The customer service has been excellent - everything, from integration information/guidelines to quick fixes on invoice issues that we couldn't iron out, was dealt with promptly and efficiently. All round it's been a fantastic experience and would be my go to system to manage inventory, fulfillments and keeping track of the accounts.

Cons

I think the biggest issue was finding that the integrations with third party shipping providers was severely limited, although it has been assured that this currently under review and likely to improve. A small con in a plethora of pros!

Review Source

PF

Patrick F.  
Managing Directore  
Wholesale  
Used the software for: 6-12 months

### "Glad to see the back of it. "

April 25, 2023

2.0

When a previous platform closed down in Australia (thanks Quickbooks Commerce) we were forced to look for another platform. We thought Dear was the one, but boy were we wrong. We used it for 12 months, but it was like we were working for the software, instead of the software working for us. One of the worst platforms I've ever used.

Pros

The ability to apply costs from other invoices to a shipment was very good.

Cons

Cumbersome, clunky, too many clicks to get one thing done, no ability to right click and open in new tab, returns and exchanges in our POS software created a LOT of work in the back end of Dear to reconcile the transaction. When applying a workaround for one issue, it would have unforeseen ( and sometimes unseen, until too late) consequences. Not intuitive.

Reason for choosing Cin7 Core

Price and empty promises.

Review Source

BD

Bethany D.  
Warehouse Manager  
Textiles  
Used the software for: Less than 6 months

### "Terrible customer service and techincal support!!!!!!!"

March 28, 2022

3.0

DEAR Systems support takes 48+ hours to respond and they have no way to call for help. Only options are to create a support ticket that gets emailed and then requires me to wait days for a response. And then when I do get a response they can not help me with my actual problem!

Pros

Ease of use when entering orders and tracking inventory.

Cons

This software does not let me sync properly with QBO and creates duplicates Customers.

Review Source

Response from Cin7

April 4, 2022

Hello Bethany, Thank you for your feedback. We are continuously trying to improve the service we provide to our customers. The team tried multiple attempts to call you but each time the call went to Voicemail. After looking into this issue we found out that in the QuickBooks CDC service, it seems there are limitations from QBO side when passing information about deleted entities. We are looking at a workaround for this QBO limitation to help our customers. Please note, for quick support please reach out to us on WhatsApp Chat (+61 2 7208 7722 / +44 20 8434 3918 / +1 206 580 1769) or FaceBook Chat (https://m.me/DEARsystems), we are always here to help you. Regards, DEAR Team

VR

Verified Reviewer  
Partner  
  
Used the software for: Less than 6 months

### "Great New order management App with superb potential"

July 2, 2018

5.0

A streamlined order management and processing system so we can efficiently get orders out the door. Stock management to allow us to keep stock levels correct in our warehouse and if we used accross multiple channels i.e. ebay amazon and our own website.

Pros

Very cost effective app that has great integration with Bigcommerce to allow us to efficienty mange stock and process our orders. Currently running to versions V1 and V2 the simplicity and ease of use of V2 is great (currently in Beta) but still, V1 gives you all the daily features you need, like editing orders shipping and stock management. Support is amazing. Allways on hand through the chat interface, they are very responsive even in the middle of the night. Very welcoming to ideas and suggestions for improvements to the system and are lightning fast at adding new features.

Cons

Having gotten used to our previous system they do need some automation to reduce button clicks. On the cards for development but still not available are Rules system for automating selecting shipping methods. Really need a template system to allow creation of our own packing slip/delivery notes and invoices. Would love a template system for emails being sent to customers

Review Source

OB

Owen B.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Simple but very, very effective Inventory management and general business operations software"

August 22, 2019

5.0

The business administration is now a multiple of it's previous efficiency. We can track sales, purchases and performance far, far more efficiently than before. The proof is in the pudding - walk around our sales office and at least one screen on every desk will have DEAR open.

Pros

The software is made up of simple to understand modules that have a clear purpose and have extremely good help videos and articles available. There is a "simple" and "advanced" version of most functions which makes carrying out most tasks extremely efficient while still having the power of the full functionality available in the background if needed. Any simple document can be changed to an advanced document with the click of a button.

Cons

The "Jobs" or project module is somewhat more difficult to use than other parts of the suite. Projects are a common part of many businesses and a simpler, more intuitive, module that allowed easy quotes and easy conversion to a Job would be a great enhancement.

Alternatives considered

[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Cin7 Core

Ease of use Cost Support responsiveness Comprehensive modules and integrations

Review Source

lS

lawrence S.  
  
  
Used the software for: 6-12 months

### "DEAR is extremely well designed"

November 16, 2017

5.0

Pros

DEAR has great depth, anticipates many issues and has great capabilities. Its focus is on the steak, not the sizzle. I'm confident that it will handle any need I'll discover I need in future. Other apps I use are great at marketing but their capabilities fall far short of what's advertised. With DEAR it's the reverse.

Cons

Customer support used to be off-putting and frustrating -- condescending and cryptic, unhelpful responses that required multiple questions, and defensive, too. Plus, very slow to respond. But it has improved a lot. The staff is knowledgeable and has become friendly -- some bad apples probably left. The answers to queries are now generally excellent. The service is still only by email and still often slow to respond. I'm on my own if I need an immediate response to a problem.

Review Source

Response from Cin7

November 21, 2017

Hi Lawrence, Thank you for your review. Just to address some of your concerns regarding support turnaround. Our targets for support staff is to respond to new tickets within the first hour. This is usually achieved on over 95% of cases unless it is related to a technical issue. You can also always book in a call at a time convenient for you using the booking service on our website. Below is the link to our booking service. https://dearsystems.youcanbook.me/index.jsp Best Regards DEAR Team

DD

DONA D.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "We run the whole company on DEAR"

August 21, 2020

5.0

Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support. DEAR support is always very, very responsive and they keep holding my hand until we get where we need to be. I can't say enough good things about the support. All of the support staff know the product and can immediately understand what I need, they stay with me until I do it.

Pros

The integration with our web store and accounting software, totally automated everything.

Cons

Its complicated, but probably not overly so considering what it does.

Review Source

Response from Cin7

September 16, 2020

Hello Dona, Thank you for your feedback. I am glad that our Support Team has helped you when you faced difficulties. We strive to serve our customers to the best of our abilities. Please do contact us if you have any difficulties. Best Regards, DEAR Team

VR

Verified Reviewer  
Customer Operations Coordinator  
Retail  
Used the software for: 2+ years

### "Consistent Improvement"

November 16, 2017

4.0

Pros

We have been using Dear and Xero for a while now and find that it works exactly how we need it to. Integration is very effective and definitely saves us time.

Cons

Functionality can often be clunky/not overly user-friendly until you are used to the way certain solutions are achieved.

Review Source

Response from Cin7

November 21, 2017

Hi Bernard, Thank you for your review. If you ever need assistance or a walk through on any functionality please feel free to book in a call with one of our representatives on the below link https://dearsystems.youcanbook.me/index.jsp Best Regards DEAR Team

MT

Megan T.  
Executive Director  
Retail  
Used the software for: Less than 6 months

### "Easy conversion"

January 31, 2023

5.0

Customer service has been stellar and to be honest has made the product even better. The ability to text someone and get an answer is amazing. We don’t always have time to sit on a phone and texting gives staff a chance to put it on hold when a customer comes in.

Pros

Dear’s quick updates of products/prices and such has been amazing. What used to be a several day job is done in minutes. The ability to link with XERo has also enabled us to reduce staff hours of manually entering invoices and such. It’s set up to be pretty automated.

Cons

The feature of only bringing up 5 accounts is a bit annoying when you have several people with the last name.

Reason for choosing Cin7 Core

The ease of conversion and ability to learn how to do stuff without having to have a third party IT team.

Review Source

VR

Verified Reviewer  
Account Manager  
Computer Software  
Used the software for: 1-2 years

### "Best Support Ever"

December 1, 2017

5.0

Pros

Aside from all the features it comes with when you subscribed, seriously, DEAR has the fastest support response I have encountered in years. Normally support from other companies will take hours even days to reply but DEAR Support answers in minutes and usually it's right on. Great work guys! I just love it.

Cons

You can improve more on your training videos and articles online. Videos that collaborate with other apps. Fro example: How DEAR works with Shopify and Xero per say, not just how you set up a particular integration, how they work together.

Review Source

Response from Cin7

December 11, 2017

Hi Dexther, Thank you for the great review. We are glad you are enjoying our solution. Regards DEAR Team

LB

Liliana B.  
Cloud Solution Specialist  
Computer Software  
Used the software for: 6-12 months

### "They should provide a better service for the high amount of fee they are charging"

April 19, 2023

3.0

Came across numerous bugs... The annoying part is that the support team wouldn't at least be honest and admit they have a bug.

Pros

Good integration with Xero. POS is quite good

Cons

Customer support - they almost never understand the question, with videos, snips etc. They always have to go back to technical team to check on the issue. It's like they don't have any knowledge of the system... And their replies are most of the times canned responses...

Reason for choosing Cin7 Core

Because of the POS

Review Source

Sean P.  
Director  
  
Used the software for: 6-12 months

### "Fantastic"

November 3, 2017

5.0

Pros

Orderhive was the only suitable order management system that I could find, that would provide a integration with Royal Mail (UK delivery service). Whilst this took some time to achieve (about 2 months), the integration works very well, enabling us to print off shipping labels without manually entering in the address. Orderhive also integrates with our online store, which allows the orders to be synced with ease. They listen to feedback and have great support. Orderhive have all the features necessary for our order management.

Cons

Nothing much, it's not perfect, but they're working towards it by listening to customers opinions. Maybe faster integration time, although they did run into some complications with our integration (probably why no one else does it with Royal Mail).

Review Source

MS

Megan S.  
QA Manager  
Food Production  
Used the software for: 2+ years

### "Use in Manufacturing"

April 28, 2023

4.0

Pros

Easy to use. Multiple functions for whole business. Excellent traceability functions. Easy to adjust it to suit your business.

Cons

Quite time consuming to upload all current stock to system at initial use

Review Source

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