# Page 9 | Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Cin7 Core the right Inventory Management solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/133038/Cin7-Core/reviews

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Cin7 Core

4.3 (730)

[View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 9 - Reviews of Cin7 Core

## Showing most helpful reviews

Showing 201-225 of 730 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NF

Naomi F.  
Accountant  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "very good system"

April 5, 2023

5.0

Pros

user friendly. I will highly recommend to my friends.

Cons

If I receive the stock wrongly, the system won't allow me to undo it.

Review Source

DM

Doris M.  
General Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "DEAR onbOarding review by Nathasha"

March 22, 2023

5.0

DEAR has simplified our purchasing, inventory and sale process. All our data is stored in one platform and this helps with accountability.

Pros

The inventory management software helps is keep track of our stock. I love that the stock automatically updates whenever we do a sale or purchase. The integration with XERO help with accounting as well. Nathasha did an excellent work onboarding us. Very lovely and patient staff

Cons

that we have to add extra payment to use some features such as CRM

Alternatives considered

[Odoo](https://www.capterra.com/p/135618/Odoo/)

Reason for choosing Cin7 Core

It met all our requirements and was more robust than the alternatives

Review Source

JE

Justin E.  
CTO  
Retail  
Used the software for: Less than 6 months

### "System Implementation "

May 2, 2023

4.0

We just had our Go-Live a couple days ago and we haven't had any significant issues with the overall system.\[sensitive content hidden\] our Implementation Manager was great to work with, she was very helpful and fast to respond to any questions or issues that we had during the setup.

Pros

I like the ability to import purchase orders via CSV.

Cons

We would like more user permission controls in the POS app. We wish the Cash Management screen's cash balance wasn't visible to all users of the till.

Alternatives considered

[Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Cin7 Core

DEAR checked most of the boxes we needed for inventory management. The speed of implementation was also a big factor for us compared to the other products we looked at.

Switched from

[Epos Now](https://www.capterra.com/p/152638/Epos-Now/)

EPOS has major issues with their purchase order modules and inventory management capabilities.

Review Source

AL

Adriaan L.  
Director  
Furniture  
Used the software for: Less than 6 months

### "Trade Gecko (Quickbooks C) to DEAR worthwhile but not simple. "

August 10, 2021

4.0

Given the fact that we run online stores that have been exceptionally difficult to integrate I would give the overall experience a 3/5 rating. Everything else in terms of system functionality, options and support staff's willingness to help has been great.

Pros

Many customisation options available in addition to our current/previous system especially regarding Xero integration.

Cons

\- System is accounting heavy, meaning if all settings are not accurate in relation to your accounting system (Xero in our case) daily operations is not effortless. This is great and difficult to master at the same time. - Shopify integration is not simple and requires many tweaks that are not intuitive. - Loading, editing products in Shopify through Dear is complicated. - Product variants and 'bundles (Tradegecko), or BOM's (DEAR) are cumbersome in Dear and requires a lot of rework to make your front end in Shopify run accurately. - Invoice and document customisation is horrible. - Paying an additional USD50 for a faster server is annoying and the standard option seems to be throttled. - UI is average compared to TG/QB.

Reason for choosing Cin7 Core

Better in all areas and Dear improved significantly from when we last looked at Dear as an option 3 years ago.

Review Source

iH

ivan H.  
Operations Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Great cloud-based ERP software"

August 15, 2019

5.0

It is my first exposure to cloud-based ERP software, DEAR. I am pretty pleased with its performance. Pretty simply to use and easily to understand each module. The tutorial video presentation is really useful which u can easily accessing it by clicking from the main menu. No hassle to go around to find it. Overall, my management and myself are pleased to spend almost 6 months to switch over from our existing ERP system

Pros

User friendly Good video demonstration on tutorial, easy to understand and follow excellent aftersales support - swift in response

Cons

No direct module to handle goods replacement and warranty process /RMA portions Not too user friendly or suitable to be used on project based jobs/ activities

Alternatives considered

[Xero](https://www.capterra.com/p/120109/Xero/)

Reason for choosing Cin7 Core

Easy to use (user friendly) Great aftersales support

Switched from

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Increase productivity. No hassle of maintaining the sever locally

Review Source

NT

Nikhil T.  
Onlien Manager  
Retail  
Used the software for: 2+ years

### "Good Customer Service"

May 19, 2023

4.0

Pros

Integration with Shopify and the E-commerce feature

Cons

Unable to have more integrations - there are better ways to integrate the e-commerce and I think they should look at this as its very important to scale.

Review Source

Ryan C.  
CEO  
Accounting  
Used the software for: 2+ years

### "Dear Systems - For your Inventory Requirements "

October 1, 2019

5.0

Access to sales and purchases data in sufficient detail to make accurate business decisions on stock lines

Pros

Flexible with a great level of detail and functionality

Cons

Can be complex to setup if the business design is not properly documented and understood.

Alternatives considered

[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Pastel](https://www.capterra.com/p/176456/Pastel/)

Reason for choosing Cin7 Core

Integration with Xero

Review Source

DI

Daniel I.  
Operation Manager  
Cosmetics  
Used the software for: 1-2 years

### "Orderhive- Good choice"

September 27, 2022

4.0

Pros

I like that the software is easy to use. It is intuitive. It is adapted to the needs of our company. The integration was very easy and did not raise any problems. What helps us the most is the ease with which picking, receiving and stock checking are performed.

Cons

As with any software, there are still things to improve. For almost two years since I've been using Orderhive, there have always been improvements that pleasantly surprised me.

Review Source

DS

Danielle S.  
Owner  
Retail  
Used the software for: 1-2 years

### "We can get it to do what we need."

October 28, 2019

4.0

We have a retail store that sells custom furniture with a multi-month lead time. Most of the software out there assumes immediate fulfillment of orders so we had to have something to sit between our POS and our accounting software to "park" orders while in process. Also we wanted a robust backup for our ecommerce product information in order to easily manipulate product data and images especially in case we decide to change ecomm platforms in the future.

Pros

It is very adaptable and has a lot of features

Cons

It often takes a lot of adaptation to get exactly what I need out of the software. For example, for inventory management software, the question "what is the total dollar amount of on-hand inventory?" should be top of mind. Instead it's totally buried in a report not exactly suited for that purpose. So I had to tweak the report and favorite the amended report to have that info handy.

Alternatives considered

[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/)[Xero](https://www.capterra.com/p/120109/Xero/)

Review Source

CG

Chaz G.  
Administrator  
Design  
Used the software for: 2+ years

### "Customer Support "

June 13, 2023

4.0

Lakitha Thirimanne from Cin7 Core was very helpful and friendly when it came to an issue that i was experiencing on the system its self, she managed to get everything fixed and back up and running for me Will definitely recommend Cin7 Core as well as its friendly staff

Pros

I liked how attentive there staff are to solving issues

Cons

Have not experienced any negative issues

Review Source

MI

Momen I.  
Operations Analyst  
Food Production  
Used the software for: 2+ years

### "Amazing customer service "

February 17, 2023

5.0

I am happy user

Pros

Easy to use and get a hang of. Easy to locate the PO and SO

Cons

Few updates have glitches but they do get fixed

Review Source

MG

Magnus G.  
Owner  
Wholesale  
Used the software for: 1-2 years

### "Support sucks"

August 15, 2022

5.0

The support is terrible. You keep getting links sent to you that takes you in circles. Would have been far more efficient to charge a fee and sort the problem out.

Pros

B2B integrates with the stock/accounting

Cons

The support is really inefficient. I contact support as I don’t have the tech capabilities to sort my issue out. Charge me a fee get it sorted and we all move on. No it takes me days to resolve an issue and hours waisted with support staff

Review Source

VR

Verified Reviewer  
Owner and Designer  
Wholesale  
Used the software for: 2+ years

### "Great system for the price"

October 31, 2018

5.0

Great. I would recommend it to my peers. Please keep the price affordable.

Pros

The system does almost everything. I own a wholesale business: my staff and I use it for inventory maintenance, invoicing, purchase order, sales and loss report, customer contact, expense and receipt management.

Cons

Lack of immediate customer service through phone service or online chatroom. Monthly invoice pdfs can be downloaded as one large pdf.

Review Source

SG

Stephanie G.  
Inventory Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Been using Orderhive for more than 2 years!"

March 29, 2022

5.0

Very helpful and worth every penny!

Pros

What I love about the software is the ease of use. This allows us to monitor not only our stock levels but also our estimated revenues which can easily be found on their dashboard.

Cons

Some times there are glitches (which most of the software have) but its minimal and they resolve any issues right away.

Review Source

JA

Jeff A.  
VP of Operations  
Machinery  
Used the software for: Less than 6 months

### "A lot of promises for things that don't actually work"

September 6, 2022

1.0

The support is a complete joke. A bunch of remote people searching for answers on the fly in a knowledge base. They mentioned they have a lot of turnover, which is a recipe for disaster in any support division.

Pros

It's fine for managing inventory, but not much more useful than a spreadsheet

Cons

They promised Hubspot integration, and none of it works. It's a known issue, but they don't seem to know how to resolve it. And they have a strict no refund policy, so we were sold something that doesn't do what they say it will. Most companies give a refund for products that don't work as promised. Not DEAR

Reason for choosing Cin7 Core

Thought DEAR would scale and grow with our company, but their support is so horrible, I can't imagine counting on them as we grow and expect more from our systems

Review Source

VR

Verified Reviewer  
President  
Computer Hardware  
Used the software for: 2+ years

### "Excellent inventory and order management software"

March 22, 2018

5.0

increased the efficiency of my business in a remarkable way

Pros

There are several features that are excellent: ability to customize documents, simple work flow, ability to customize decimal places on values

Cons

There are times when I need to undo an invoice to make some small change such as add a shipping charge, however the entire order must be undone which adds complication to that otherwise simple task.

Review Source

RF

Rick F.  
Director  
Food & Beverages  
Used the software for: 1-2 years

### "Does everything we need to run our soft drinks company"

December 13, 2017

4.0

Business totally depends on it!

Pros

Is really great for traceabilty of our products from ingredient to end customer. Has lots of great functionality Excellent value for money Good support - they always get straight back to us

Cons

There is just a couple of basic features missing that we have brought up before.. You can attach files to lots of areas such as Sales etc but you can't attach a file to an assembly - which in a food product is where you would want to attach a file - eg the batch record, pasteuriser log etc. This would make quite a difference When you print a label for a product there is no option for creating ITF14 barcodes for outer packaging (standard) Be good if there was a way of manually setting the cost price and margins for an assembled product

Review Source

Response from Cin7

December 14, 2017

Hi Rick, Thank you for the review. Just addressing some of the cons, its a good suggestion regarding ability to attach notes to assemblies. Next year we are planning on adding extra enchancements to core app DEAR Inventory as this year was mostly concentrated on external integrations & also the development of our own POS and B2B eCommerce portal. Strongly suggest to leave a feature request for 2018 development considerations. Regards DEAR Team

LW

Liz W.  
Founder & Co-CEO  
Food Production  
Used the software for: 2+ years

### "Still needs work but better than any alternatives"

July 17, 2018

4.0

Pros

Dear Inventory is a cost-effective 70% solution to manage food production including BOM's, suppliers, customers, etc... The company is almost continually updating & improving the software. I remain hopeful that at some point the frustrating aspects of the program will be resolved. The implementation is straightforward and does not require a 3rd party to execute. We have trialed and used a number of entry-level MRP systems and believe this to be the best offering at this time.

Cons

The integration with QB is messy and riddled with errors. It seems like the integration with Xero is better but we use QBO for many other integrations so have not made the switch to Xero. Timely customer service for North American customers is lacking since Dear is based in Australia.

Review Source

Minyee J.  
President  
  
Used the software for:

### "Works with Shopify, Prestashop, Ebay and Amazon without a hitch for inventory control in one place."

March 15, 2018

5.0

Works with Shopify, Prestashop, Ebay and Amazon without a hitch.

Pros

Works with Shopify, Prestashop, Ebay and Amazon without a hitch. Their customer service was top notch and were available during US hours either via SKYPE or chat system. This platform is a no brainer if you want a multi channel inventory manager. You can update all stores from one platform in real time. Go get this now you can be up and running in a day.

Cons

This software does not offer mapping of shipping method or customer notes.

Review Source

AP

Ali P.  
Inventory Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Inventory Manager"

February 20, 2020

5.0

I have been very thankful and appreciative of the support and help from \[SENSITIVE CONTENT HIDDEN\]. He has provided great customer service.

Pros

It has helped us tremendously to manager our inventory and to ensure the right people get the product that they purchasing. It is great that the integrations are compatible with our POS and online store.

Cons

It does not let us print individual barcodes per product.

Review Source

Response from Cin7

April 21, 2020

Hello Ali, Thank you for your valuable feedback. We try our very best to provide an excellent service to our customers. As of now our customers can print one or more labels for product(s) via the Print Product Label menu in the All Product section (All Products -> Print -> Product Label). The product label includes SKU, product name and Barcode. Please feel free to contact us if you have any further questions. Best Regards, DEAR Team

SS

Steve S.  
Managing Director  
Automotive  
Used the software for: 2+ years

### "Superb system, excellent support"

March 11, 2019

5.0

DEAR is probably the most important system in our business. It has revolutionised our company and allowed us to grow quickly, expanding the product range and marketplaces. It ties everything in beautifully so that, in conjunction with Xero, we have complete management control of the business. It's truly brilliant and I would recommend it without hesitation.

Pros

It's stable, reliable, never goes wrong and the support staff are excellent. When problems do occur, they are sorted out very quickly. Synchronisation with Xero, Amazon and eBay is near-flawless.

Cons

Some aspects are a little unintuitive, and it does entail the user understanding quite a lot about how stock control works. The B2B trade portal isn't great and needs a rethink. These are very small issues though compared with what the system does well - which is nearly everything.

Review Source

LR

Lee R.  
Manager  
Wholesale  
Used the software for: 6-12 months

### "Great Product, Great Support"

February 15, 2023

5.0

Very happy as it saves us plenty of time and headaches to know exactly what is on hand and what the order statuses are.

Pros

Easy onboarding process, had good support and was provided with demos on how to do the various tasks. Keeps accurate stock control and order management that keeps our warehouse and ecommerce store up to date.

Cons

Took a bit of getting used to. Sometimes the connection is a bit slow - not sure if it is our NBN internet connection or the platform.

Alternatives considered

[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)

Reason for choosing Cin7 Core

Most suited to our needs.

Review Source

MM

Matthew M.  
Sales manager  
Wholesale  
Used the software for: 2+ years

### "Fantastic support from \[sensitive content hidden\] at dear support "

May 19, 2023

5.0

Pros

Fantastic support from \[sensitive content hidden\] at dear support

Review Source

AV

Asya V.  
Customer service and orders update  
Apparel & Fashion  
Used the software for: 2+ years

### "Great product and service that developed very good throughout the years!"

February 11, 2022

4.0

There is need for development on a number of things but overall Orderhive has really met our needs and improved a lot of things that make our work with it easier.

Pros

We have 3 channels through which we sell our products and Orderhive does a good job to manage that. When we searched for an inventory system that pleases our needs it was the only one that provided what was needed by our business.

Cons

The integration with our ETSY shop is at a very unsatisfactory level. Most of the time there is no quantity updates on the products we have there and we have to manually go through each listing and update the quantity ourselves!

Review Source

KN

Keshav N.  
Product Manager  
Consumer Electronics  
Used the software for: 6-12 months

### "Good but can be better"

March 8, 2022

3.0

We have automated our shipment and replacement process. Warranty tracking and shipment tracking had its ups and downs (mostly downs)

Pros

Ease of use, very good in its core functionality, and excellent assistance. Support provided by account managers is very good.

Cons

Constant failures of webhooks and data sync failure between order and shipment modules

Alternatives considered

[Anchanto Order Management](https://www.capterra.com/p/165221/SelluSeller/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Review Source

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