# Cin7 Core Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cin7 Core the right Inventory Management solution for you? Explore 736 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133038/Cin7-Core/reviews --- Cin7 Core 4.3 (736) [View alternatives](https://www.capterra.com/p/133038/Cin7-Core/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Cin7 Core Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews Intuitive and accessible interface 88% positive reviews out of 162 Most reviewers find ease of use notable, highlighting straightforward navigation, helpful tutorials, and accessible support resources. Ryan W VP of Operations and Strategy, 2 - 10 employees. "The long list of resource articles has helped guide me through implementations as well." Recurring bugs and inconsistencies 48% negative reviews out of 80 Some users report bugs and unresolved issues, with slow fixes and inconsistent platform behavior causing workflow disruptions. Christopher L Marketing Manager, 11 - 50 employees. "In our case, it took five months to fix a problem that affected our shipping workflow, largely due to missed follow-ups, unclear communication, and a lack of accountability; not necessarily because the solution itself was complex." Extensive customization options 87% positive reviews out of 39 Most reviewers indicate customization allows tailoring templates, workflows, and features to fit diverse business requirements. Frequent slowdowns and outages 67% negative reviews out of 51 Some users say performance and speed are problematic, mentioning slow page loads, lag, and occasional service interruptions. Comprehensive onboarding assistance 92% positive reviews out of 39 Most reviewers describe onboarding as highly supportive, with knowledgeable staff guiding step-by-step implementation processes. Challenging data management processes 68% negative reviews out of 47 Some reviewers describe data import and export as difficult, citing CSV errors, limited bulk actions, and reporting challenges. ## Showing most helpful reviews Showing 1-25 of 736 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pierre G. Co-Founder Accounting Used the software for: 2+ years ### "Comprehensive ERP That Scales with Your Business" April 15, 2025 5.0 We used to juggle multiple platforms—Shopify for eCommerce, a spreadsheet for wholesale orders, and a separate inventory tracker for retail. That led to constant data discrepancies, out-of-stock surprises, and frustrated customers. Cin7 Core has brought all those channels under one roof, giving us real-time visibility of every SKU and order, no matter where it’s coming from. Now we can confidently promise customers that if it shows as in stock, it really is in stock. On the finance side, the seamless QuickBooks Online integration has drastically cut down our reconciliation time each month. Overall, Cin7 Core has saved us countless hours, reduced costly errors, and freed us up to focus on strategic growth rather than firefighting operational issues Pros Cin7 Core unifies our entire inventory and sales operations under one platform, which has been invaluable for our multi-channel setup. We love how straightforward it is to monitor stock levels, sync orders from Shopify and Amazon, and track profitability all in real time. Plus, the native integrations with QuickBooks Online and ShipStation save us hours each week since we no longer have to juggle multiple spreadsheets or manually update separate systems.” Cons The biggest challenge is the learning curve—there’s a lot of functionality to master right from the start. Self-onboarding can be tricky if you don’t have an experienced team or a consultant to guide you through the more advanced setup steps. Occasionally, the interface feels a bit dated, but overall those minor issues don’t outweigh the huge gains in efficiency once everything’s properly configured. Be sure to find a expert like \[sensitive content hidden\] Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core We evaluated a few other ERPs, but Cin7 Core stood out because it strikes the best balance between powerful inventory management and ease of integration with platforms like Shopify and QuickBooks Online. The built-in features for multi-channel selling, demand forecasting, and automated purchase orders were more comprehensive than what we found in competing solutions at a similar price point. Plus, Cin7 Core’s flexible API and extensive marketplace integrations gave us the confidence we could scale without hitting a wall. All in all, it felt like the most ‘future-proof’ choice for our growing business. Review Source WM WISAM M. DIRECTOR OF SUPPLY CHAIN AND OPERATIONS Apparel & Fashion Used the software for: 1-2 years ### "Mark Dessanayaka & The Solutions Architect team Are The Reason We Did Not Cancel. " August 21, 2025 5.0 I would say without Mark Dessanayaka & The Solutions Architect team to ensure we fixed the issues that we were facing that CIN7 is sorely lacking in the customer service department as we were constantly shuffled from one person to the next and we were never able to get actual answers and solutions to the issues that were facing that were greatly impacting our business. Mark stuck it through over a multiple month process and ensured that it was fixed, we were meeting weekly and we never stopped. He was communicative throughout the entire process and was honest and upfront, never trying to make it appear as if things were solved when they were not. He ensure that his team assisted every step of the way. As leadership within my own line of work, I admire Mark's human quality to ensure to actually be a person and not a corporate employee that shows that actually following up and never giving up is what is needed in today's world. Pros Mark Dessanayaka & The Solutions Architect team is really the only thing that has led to us continuing with CIN7 as we were on the verge of cancelling and finding another program to use entirely. I suggest putting this team front and center and even including them or having them as part of the onboarding team as if I was able to get Mark to assist me and help us with the program then I do not think we would have run into these issues in the first place. Cons Ease of access as CIN7 has been insanely difficult for us to navigate as a company and we didn't have much support until Mark stepped in. The original onboarding team was helpful but not nearly as thorough or helpful as Mark as Mark refused to stop helping us until everything was as it needed to be and stayed true to his word in that regard. He was not treating us as a ticket he was trying to get through and understood that we needed his assistance and attention to detail. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Price point and the promises of the sales team based on our industry specific needs Review Source DM David M. General Counsel Medical Devices Used the software for: 6-12 months ### "Circus Clowns" March 12, 2025 1.0 The software does what it says on the tin, but the ecosystem of partners is rubbish and Cin7 was wholly unsympathetic to the customer experience and refused to make an exception to their policy that subscriptions to add-ons can only be canceled at annual intervals. We have many "receipts". Feel free to contact us to see and form your own conclusions. You have 100's to choose from. Choose wisely. We should have stayed with Zangerine, which is user-friendly, cost-effective and they are responsive to customers. Pros Better than NetSuite, but that's a really low bar. Cons The company does not properly vet its endorsed "partners" who install the software and some of them are grossly incompetent and mis-sell the capabilities of the system. Whether or not your are mis-sold on the services, be aware that there may NOT be the capability to integrate payments. In the US market, it is currently not possible to have Cin7 send instructions to the payments processor to process a charge to customers' credit card details. As a result, each credit card sale must be manually processed at the payments processor. This is a huge drawback for ecommerce and is only one example of what we were mis-sold, along with completely unrealistic and botched 30-day implementation (expect a minimum of 90 days, which is standard, but shows the degree to which Cin7's partners are circus clowns). Two of the implementations teams gave recommendations to subscribe to Cin7 services that we do not in fact need, and Cin7 flatly refuses to cancel those add-on services that were made on the recommendation of their poorly vetted implementation partners. Caveat Emptor. Alternatives considered [Descartes Zangerine](https://www.capterra.com/p/167202/NebuCore/) Reason for choosing Cin7 Core Zangerine is good value for money, but has no open AI to connect a Shopify store and the native ecommerce platform in Zangerine has its own shortcomings. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite was hugely expensive and deliberately not user-friendly in order to create a revenue stream to NetSuite for selling help desk services, which are not delivered to a professional standard. NetSuite is complicated enough to generally require a dedicated administrator on the payroll. Review Source AM Ana M. Director of People and Finance Medical Devices Used the software for: 6-12 months ### "Strong Platform Backed by an Excellent Solutions Architect Team" March 31, 2026 4.0 We’ve been using Cin7 Core for our inventory and order management, and overall it has been a solid solution for our business over the last 6 months or so. One of the biggest strengths of Cin7 Core is its ability to centralize multiple functions—inventory tracking, order management, and integrations with accounting platforms—into one system. This has helped streamline our operations and improve visibility across our workflows. The reporting features are also helpful for gaining insights into stock levels and performance. The onboarding experience was positive, especially with support from the Solutions Architect team. They were knowledgeable, responsive, and instrumental in helping us understand how to best configure the system for our needs. Pros The Solutions Architect team—and \[sensitive content hidden\] in particular—were fantastic to work with. \[sensitive content hidden\] is highly knowledgeable and did an excellent job clearly explaining our challenges and the available solutions in a way that was easy to understand and act on. His commitment to equipping us with the right tools and setup to keep our business running smoothly has been invaluable. We truly appreciate his guidance and the time he took to walk us through our options. Cons There are areas where the platform could improve. Customer support can sometimes be slow, particularly when dealing with urgent issues. Having access to a real-time support option, like a live chat or hotline, would make a big difference. Additionally, occasional system quirks and delays in syncing can be frustrating and require follow-up. I wish Cin7 offered a support hotline for immediate assistance. I submitted a ticket, but the response was routed to a different team member, which caused delays in addressing and resolving our issue. Review Source LC Liza C. Owner Apparel & Fashion Used the software for: 2+ years ### "Best Support Team Ever" July 17, 2025 5.0 Its a comprehensive program that has a lot to learn but can be mastered with time. I am thrilled with the reporting capabilities. There is very little this program can not do. I had to go through many programs to find one that ticked all my needs. I have multiple stores that need to be managed on one screen and Cin7 Core does this effortlessly. Pros The support team are incredibly helpful. \[sensitive content hidden\] were patient and insightful. They guided me through an incredibly frustrating situation that I had created and made me excited to use the product again Cons The capabilities of this program are endless as a small business it does require a lot of different skills that we do not necessarily have in the business, however their support team more than made up for this. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) lacked the extensive order fulfillment and inventory management at the time their integrations were limited Review Source RK Raj K. VP Operations Pharmaceuticals Used the software for: Less than 6 months ### "Excellent Onboarding and Support Experience" October 17, 2025 5.0 So far great - the onboarder \[sensitive content hidden\] in support have all been excellent experiences thus far. First impressions last and they have set the bar very high for CiN7. Pros My first experience with CiN7 - so far seems great. Many features and attributes seem intutitive and flexible. Onboarding and product support has been very good and responsive. Cons Cant say much now - we are going through onboarding and just getting warmed up. I think CiN7 Help center SEARCH needs improvement and documentation is verbose and sometimes not clear enough to allow for decision making in terms of what to enter in the fields. Alternatives considered [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Reason for choosing Cin7 Core Seemed more intuitive, layout was user friendly, flexible and practical. Integrations with 3PL's software, Shopify, ShipStation were big draws. Did not feel like a legacy product. Sales person \[sensitive content hidden\] was good Review Source KG Kristen G. Co-Owner Wholesale Used the software for: 1-2 years ### "Excellent Support from Cin7" July 28, 2025 5.0 The support side of Cin7 gets better and better. Most recently I had direct assistance from Derika who solved an issue affecting the functionality of our inventory/ecommerce integration. Was incredibly thorough and patient and got to the bottom of the problem. While I tried not to panic, they did a great job solving the urgent issues. Most grateful. Pros Cin7 Core is central to our small businesses. We like the ease of integration with our ecommerce and accounting packages. Cons Would love greater responsiveness on product enhancement queries, especially those that directly impact our online customer experience e.g. Product Families. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Core Cin7 offered better value for money. Critical for small business with plans for growth. Review Source Michelle P. Founder Consumer Goods Used the software for: 1-2 years ### "Above-and-Beyond Support Tailored to Our Business" March 23, 2026 5.0 A very positive experience overall—Cin7 Core is a powerful platform, and the personalized, patient support made all the difference. \[sensitive content hidden\] took the time to understand our business and ensure the system truly works for our needs, not just a one-size-fits-all setup which has been our experience in the past. Pros What stood out most was the level of support. \[sensitive content hidden\] was absolutely incredible—super patient, knowledgeable, and genuinely invested in helping us succeed. He didn’t just walk us through generic features; he took the time to understand our specific business needs and showed us how to best utilize Cin7 Core in a way that truly works for our operations. That level of personalized guidance made a huge difference. Cons Like many robust systems, there is a learning curve at the beginning. It can feel a bit overwhelming at first, but with the right support (like what we experienced with \[sensitive content hidden\] ), it becomes much more manageable. Review Source TN Torisawa N. Customer Service Representative Medical Devices Used the software for: 2+ years ### "Great Support, But Poor Flexibility in Delivery Management" November 19, 2025 4.0 While the basic functions are there, the lack of flexibility in managing delivery and shipping schedules makes it difficult to adapt to real-world operations. The support team is great, but the system needs improvement in this area. Pros The help center responded very quickly whenever we had issues, and their support was helpful and efficient. Cons It is inconvenient that we cannot manage detailed delivery schedules. For example, purchase orders are consolidated into one in the system, but in reality, items arrive in multiple shipments. Similarly, sales orders are also grouped as one, but in practice, we ship in several batches. There is no way to manage these split deliveries and shipments, which creates operational challenges. Review Source AR Adam R. Parts and Warranty Specialist Building Materials Used the software for: 1-2 years ### "CENTERGY review" March 26, 2026 5.0 Pros easily functioning and user capabilities are user friendly. Ability to locate and identify/purchase orders and such Cons The inability to cost directly to "Projects" in QuickBooks , help desk or phone # not available to get quick information to resolve issues Review Source SM Spencer M. Project Consultant Food & Beverages Used the software for: Less than 6 months ### "Not a good fit if you need any level of customer service or implementation support" August 2, 2024 1.0 Was initially excited about how the features could assist our inventory implementation process, that excitement turned sour as we got no support and had to figure out how to navigate pitfalls ourselves. Pros Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system. Cons The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system. Alternatives considered [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Had a more sophisticated production management process Review Source Response from Cin7 August 6, 2024 Hi Spencer, we're disappointed to hear about your experience, and we want to make it right. A member of our team has reached out to offer extra guidance and help with your onboarding process. We hope this support will quickly turn things around and give you a great experience with Cin7! JG Jacques G. Process Control Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Energenic " May 24, 2023 4.0 Dear is an overall well planned software, i enjoy working on it, I will say I am 80% happy - still need development in certain areas Pros Procurement and Stock keeping working great, Can have latest prices on hand Cons Job Costing is difficult and need to go to reports to get information cast export job cost directly from Job's BOM in Production cant be exported and work on average cost - need to work on latest price as i am using the BOM for price costing Alternatives considered [Manu Online](https://www.capterra.com/p/187090/Manu-Online/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Cin7 Core Look the best for our Company at the time Switched from [Sage 50cloud Pastel](https://www.capterra.com/p/213902/Sage-50cloud-Pastel/) Needed a manufacturing software - Dear offer all in one Review Source DL Dallas L. Office manager Wholesale Used the software for: 1-2 years ### "Dear has significantly helped our company" November 22, 2019 4.0 Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations. Pros We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order. On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful. We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice. Also the B2B portal has been a nice addition to our company as well. Cons I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be. Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Erplain](https://www.capterra.com/p/144997/erplain/)[Agiliron](https://www.capterra.com/p/155321/Agiliron/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Cin7 Core Great value. Many other reasons, but but was just the right fit for what we needed. It wasn't as big as some of the other ERPs but we didn't need it to be. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a more robust inventory system. Review Source Response from Cin7 April 21, 2020 Hello Dallas, Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you. Best Regards, DEAR Team. XL Xy L. Head of Finance & Business Development Retail Used the software for: Less than 6 months ### "Alright but we don't love it" February 16, 2022 3.0 Have been using Dear for about 6 weeks after onboarding and it's taking some time for my colleagues and myself to get used to the system, but I received 5 emails in the first 12 days after onboarding, and another 3 in the past 7 days to give them a review so here it is. TLDR not as user-friendly as the system we were using before but no choice as QBC will no longer be offered and Dear might be the next best alternative Pros \- Comprehensive and even has manufacturing components (unfortunately we don't require this) - Comparable pricing to TG/QBC - Some onboarding agents are very knowledgeable about the system - Support staff are very responsive and queries get answered pretty quickly Cons \- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock - Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing - Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family - Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month - Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product. - We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online - The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Core Robust enough, had the integrations we required, better priced than some Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBC will no longer be offered to customers outside of the US soon Review Source LV Lurieca V. Admin & IT Assistant Accounting Used the software for: 1-2 years ### "Administrator Feedback" June 23, 2023 5.0 Thank you for the very good software that is really helpful to everyone, keep updating its features and I suggest that can you also please update the support website. Please do more in integration side to be posted, the side effects if we have the wrong steps that may affect each software. I would like to apprecaite \[sensitive content hidden\] from her/his last support to me, I was really satisfied on her response, it's being clear and detailed and informative, I was successfully implemented my client's needs because of good support. I look forward to see that kind of support to improve your customer service. Pros It's inventory module that is really in detailed feature. It's not easy to integrate since you have to feed the data more detailed and informative especially in importing the products. Some companies are not complete in their product details. But it worth the patience, when it's successful, it will be more ease for the users/clients to use the whole system as well as they are trained and learned how to use it. Cons About the support in my previous months, I cannot get the satisfaction based on their answers, especially when I have a very technical and critical situation. They are not consistent on their solutions, hence, I was disappointed. The support is given 24 to 48 hours of response and yet there are times that their answer to my query is not kind of convincing for me to follow. I have this instance that their advise for me to do this and that lead me to almost danger situation of the system and to my client. So I want your support team to always discuss the DO's and DON'Ts and the effect of the situation of each query especially when it comes to technical side of integrations between other software like in Xero, most commonly cloud based integration. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Core In terms of Inventory Management, Cin7 Core is the best way to use because its detailed and more functional features that every large or small companies really needed to be more at ease in monitoring the movements and transactions of their inventory . Review Source HH Harry H. Owner and Director Apparel & Fashion Used the software for: 1-2 years ### "Great experience with Cin7 Core" September 25, 2025 5.0 Experience has been great overall. Customer support is very helpful, particularly from \[sensitive content hidden\] who has always been available to assist. Pros I like how Cin7 Core pulls everything together in one platform. The Shopify and Xero integrations save so much time and make tracking stock across channels simple. Cons Some parts of the system aren’t the most user-friendly, so some tasks can take longer than they should. Review Source jS jasleen S. admin ops manager Machinery Used the software for: 6-12 months ### "agent feedback" August 19, 2025 5.0 very good the agent was very helpful to my questions and was very knowledgeable on what he was talking about Pros great customer service and prompt response, the agent was very well educated and trained his name is \[sensitive content hidden\]. Cons none, there was an issue that i was unable to categorize my customers but the agent was quick to resolve and provide other workaround features. Review Source GW GRACE W. SALES EXECUTIVE Wholesale Used the software for: Less than 6 months ### "Productive zoom meeting with \[sensitive content hidden\]" August 28, 2025 5.0 I enjoy the zoom meeting as \[sensitive content hidden\] often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Pros \[sensitive content hidden\] is polite and often eager to help. He can let me know how to get the things I need or promise to follow up if can't achieve at the moment. Cons Few task just can be completed through procedure that takes times to work on. Not every thing I want can be shown on the main page. Review Source MZ Mantas Z. Logistics Manager Retail Used the software for: Less than 6 months ### "Cin7 setup" September 19, 2025 5.0 Above the primal expectations Pros possibility to integrate WooCommerce's. tracking stock availability.. Cons None so far. Review Source PB Peter B. Fullstack developer Retail Used the software for: Less than 6 months ### "Everything fine" August 21, 2025 5.0 Perfect onboarding process, very clear understanding and communication from onboarding manager \[sensitive content hidden\]. Pros UI, Help desk, API. Cons Nothing as such I am just starting up with the system. Review Source SF Samuel F. Technology & Operations Officer Plastics Used the software for: 2+ years ### "Great manufacturing aid" April 2, 2020 5.0 Dear lets us manage the extraordinary combination of materials, compounds and product that we manufacture on a daily basis in a straightforward manner. For some of our operations--for example when we create 10-30 batches of a particular material--use of the API is almost mandatory for efficient data entry--but generally the interface does a great job. Our business is on a much stronger financial and engineering footing using DEAR. Pros The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production. Cons While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized. The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data. I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods. Review Source Response from Cin7 April 15, 2020 Hello Samuel, Thank you for your review. We are continually striving to improve the service we provide to our valuable customers. As a part of the improvement, we will be restructuring our knowledge base to reflect the module structure in the inventory application so that it will be easy for our customers to find information quicker. As we release more features we update the current knowledge base on a weekly basis. We have taken your reports suggestion into consideration. Please check our roadmap for updates when it will be released to production. Best Regards, DEAR Team BT BY T. Manager Wholesale Used the software for: 2+ years ### "We've been using DEAR Systems for 6 years and this one incident made us really disappointed." June 4, 2021 3.0 Pros Dearsystem is mostly diy so its easy to implement quick fixes/changes when necessary. Cons \- No AR ageing report even though we use this software for payments recording - We've been using DEAR Systems for 6 years now. I recently tried to add an additional external integration but the integration page simply refreshed without connecting to the external software and without any error message whatsoever (possibly a bug). Thinking that it could be because i didnt had sufficient external integration licenses in my subscription, i went ahead to pay for an additional external integration. However, the same issue reoccurred which prompted me to contact support. \[SENSITIVE CONTENT HIDDEN\] from support reached out and we managed to resolve the issue. However, in the process, i found out that not only did i already have an extra external integration license which i've been paying for months without using before the add on, i also paid for the add on license when i tried to troubleshoot this issue on my own. I followed up with \[SENSITIVE CONTENT HIDDEN\] to request for a credit of the additional unused license to my account (not refund) to offset future subscription charges but my multiple requests were turned down even though \[SENSITIVE CONTENT HIDDEN\] and the management understood my position. Effectively, we've been unknowingly paying for an extra license which we did not use and now that i've added on 1 more license, DEAR is perfectly ok with keeping the extra payment from us, again, for something we do not use. I feel that the company is being really unfair to customers. Review Source Response from Cin7 June 16, 2021 Hello Tan, I am glad to hear that you were able to resolve the issue you had by contacting support. Over time, we have improved the software as well as the infrastructure to provide a comparative advantage;High-performance/available servers, High performance/available individual database, Fast/high-available storage Fast services (to run tasks, reports, etc.). You are on a grandfather plan ($100 base) which is no longer offered. We allocate the same server/services to all our customers on the new plan ($249) & great grandfather plan. The $100 base is not enough to cover the infrastructure cost, but we continue to provide the same level of service because you have been with us. I listened to the call you had with our CSM (#211344) where you have stated you wanted to "try it out". When you pay & use an integration, we instantly allocate all resources. This means that you have already consumed it & I am afraid we cannot refund something which you have consumed. Regards, DEAR Team SG Serena G. Managing Director Food & Beverages Used the software for: 6-12 months ### "An Excellent Customer Service Specialist " March 10, 2023 4.0 I would recommend Dear solely based on the help and support I received from a brilliant Customer Support Specialist called \[sensitive content hidden\]. During a time when my company was suffering some difficulties she went above and beyond to help accommodate the challenges I faced and made me feel listened to and valued. She was brilliant and made me have a positive experience of Dear. Based on my customer experience with her I would recommend Dear to other people. Pros The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system. Cons There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help. Review Source DV Damien V. Purchasing Manager Military Used the software for: 2+ years ### "DEAR Review in 2023" May 26, 2023 4.0 Overall good experience, and good customer service always happy to help. Pros Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform. Cons By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades. Review Source MJ Moss J. President Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Disappointing" March 14, 2022 3.0 There are so many great things to like about DEAR but so many to hate as well. My biggest complaint is that they do not listen to their customers. Basic features that other platforms have like Country of Origin and HS Codes are missing here. We use DEAR with Shipstation, Amazon, and Shopify. All of which support both of these features as they are requirements for international shipping. Due to DEAR's lack of implementation of this feature it requires manually updated these two manually for every product in DEAR whereas the other platforms all sync this information seamlessly. This creates a nightmare with large inventory catalogues and creating accurate commercial invoices. DEAR has a support forum where users can request new features and discuss bugs. Users, like myself, have gone on to this platform for years requesting certain simple features only to be told that you have to request it on the forum and depending on how many people actually like your feature request is how they rank if they are going to actually implement it. It seems most basic requests are ignored while they roll out new flashy features that don't work well either. I don't remember ever being so disappointed with software. Pros The user interface is nice and easy to use. Cons The bugs! There are so many little bugs that pop up all the time. We have a team of 10 people using DEAR and almost daily there are more bugs that need to be flagged to DEAR technical support and they always blame the user until finally they realize that it is actually a bug. Review Source Response from Cin7 April 4, 2022 Hello Moss, Thank you for your feedback. DEAR is an out of the box solution where we expect our valued customers to adapt their business processors to match what we offer. We do provide a 28 day trial period for customers so that they can evaluate if DEAR is the right fit for them. We do take our customer feature requests (https://support.dearsystems.com/support/discussions/forums/1000108132) very seriously. The development process evolves around these requests (Development Roadmap - https://dearsystems.com/development-roadmap/). As much as we want to implement every request, we do not have unlimited resources to accommodate it all. The number of customers who have requests and how that feature will help the customer are a few of the selection criterias we use when selecting what gets added to the development roadmap. If you have any questions please reach out to us on support@dearsystems.com Regards, DEAR Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.