DEAR Systems

DEAR Inventory


4.5 / 5
156 reviews

Who Uses This Software?

Manufacturers, Wholesalers/Distributors, Retailers & ecommerce operators.


Average Ratings

156 Reviews
Functionality Recommended Support

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
  • Pricing Details
    1 month free with annual subscription
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • DEAR Systems
  • dearsystems.com
  • Founded 2012
  • Australia

About DEAR Inventory

Integrated with QuickBooks Online and Xero, suitable for small to medium businesses in retail, wholesale, manufacturing, food production sectors which have requirements to manage inventory levels. Solution covers the entire business cycle in inventory management. Shopify, Magento, Amazon and eBay retailers integrate DEAR Systems for more than just managing their inventories. DEAR Inventory provides features that give you information you need to manage costs and maximize profitability.


DEAR Inventory Features

  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management

Vendor has not completed this information.

Vendor has not completed this information.

  • CRM
  • Order Management
  • Product Lifecycle Management
  • Production Management
  • Quality Control
  • Recall Management
  • Recipe Management
  • Traceability
  • Traceback & Traceforward

DEAR Inventory Reviews Recently Reviewed!


Great software platform for inventory management

Oct 31, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software.

2- SaaS is not buggy at all

3- Their devs are constantly rolling out updates

4- DEAR has good, nonbuggy integrations with almost every major app in its market niche.

5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity

Cons: 1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS.

2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc.

3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late.

Overall: DEAR is phenomenal for a user that is willing to put in the time to discover it.

If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs.

Capterra loader

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Jan 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.

The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.

The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.

Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.

I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Cons: This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

all in all very happy

Nov 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: "Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business. I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc. Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero! Well done and thanks to both!"

Cons: Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Vendor Response

by DEAR Systems on November 21, 2017

Hi Nigel,

Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons.

We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/

Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented.

Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

DEAR Systems, much more than an inventory plugin!

Nov 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: // DEAR SYSTEMS DOES + Manage inventory with different sales channels + Send PO/Invoices/Quote/.../... with customisable template + Auto assemblies + Bundles + Issues to production + Sync to accounting software + Handles goods in transit, FX gain or Loss etc + They are working on a reseller portal + They are working on a POS + Chat support is knowledgeable and they really try to help you

Cons: They have a forum where users can chat together and upvote functionalities requests. - They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all. - Functionalities are added too fast without feedback from their users. They really need to work on their communication with their active users.

Vendor Response

by DEAR Systems on November 21, 2017

Dear François,

Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process.

The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes.

When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented.

We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources.

Some links below to pages that will help understand what has been done recently and where we are heading.

Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/

Development Roadmap -
http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

DEAR is essential to the way we manage our inventory. Lacking some features we need but has most.

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to integrate with a number of eCommerce platforms is huge. Support usually replies fast (especially for simpler questions and help). Also the way in which we're able to manage thousands of products over multiple locations is fantastic. Some aspects of DEAR are very intuitive and easy to use. It allows one portal for looking at sales, product orders, inventory storage and movements, basic product history. The reports on the dashboard help us see inventory and financials at a glance. They've also recently expanded, allowing more than 20,000 SKUs at a time in the system!

Cons: Because DEAR is used by so many and works with so many different platforms, integration between it and other platforms (we use Shopify) are not always seamless. A feature that works great with one may make another way more difficult to use. On that note, customizing your DEAR account to make it exactly what you need is rather difficult. We often have to find workarounds to ongoing problems that may seem basic to many. And while customer support is friendly and often fast to respond, it's very easy for misunderstandings to occur. As well, new feature requests often don't get acknowledged if they don't fit into DEAR's current plans.

One thing that would be great could be a separation for those who need DEAR just to locate products, vs those who actually need to access all of the parts of DEAR that can change products, sales, locations... We've had a number of mix-ups where inexperienced people made changes that couldn't be undone due to the nature of the software.

DEAR Inventory Helping us Grow

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system. -Bob Weiss

Cons: One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

Vendor Response

by DEAR Systems on November 21, 2017

Dear Bob,

Thank you for your review. Happy to hear everything is going well.

Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp

Best Regards
DEAR Team

Lots of features for the price - great support

Nov 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Earlier this year we implemented DEAR inventory in our manufacturing company in Indonesia. The key reason we chose DEAR was the functionality. We have been searching for an inventory management system with manufacturing functionality for a very long time and couldn't understand why it was so difficult to find a system that dealt with what we felt were really core/ basic requirements without looking at customisation. DEAR seems to cover almost everything we need and is working on developing the programme for what it doesn't currently. The other key reason was the responsiveness of DEAR to queries. I am still waiting for replies from a competitor to my requests to ask a few questions when we were looking at different systems. We had good help getting it set up. I would definitely recommend.

Cons: There are some limitations with templates - invoices, packing slips etc. - when dealing with a currency that uses a decimal place as a thousand separator instead of a comma. It also doesnt have the ability to track batches through multiple assemblies which limits the value of the production reports we can get.

Vendor Response

by DEAR Systems on November 23, 2017

Dear Graeme,

Thank you for the review we are happy to hear that everything is going well.

Just addressing some of the cons, we use microsoft mailmerge so templates are very customisable. We have a complimentary service for paying customers where we can assist with template customisation at no additional cost so feel free to send us your templates to support@dearsystems.com.

Regarding the tracking of batches through sub-assemblies please check the 'Lot Recall' report which will show you every single finished good that contained a particular batched or serialised product that you searched for all the way through to who you sold it to and which supplier you brought it from.

Best Regards
DEAR Team

Capterra loader

Third year anniversary using dear Inventory

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its synchronization with Xero is excellent. In three years we have never had a sync issue. Also within Dear the inventory, sales and purchasing all work very well and the ability to drill through different layers to search products or orders is very good. We use the Product Availability function all the time to confirm status of sales orders v purchase orders and stock availability. We have also recently started to use the Attributes more for both sales orders and products and this has been a further tool within Dear to help us manage our day to day sales process.

Cons: What still infuriates me is the way that sales quotes show the sales margin against Average cost. This is hopeless folr any new product as there is no history and it is also hopeless if you receive a part into stock before you post the purchase invoice. Why we can't have the option in the step up to show the margin against either the supplier fixed cost or last purchase cost is beyond me!!!!!! Argh!!!!

We currently have to run all our project quotes through an Excel spreadsheet to make sure the margins are correct. This is really infuriating and as a result we are looking for alternative options for our stock management.

Overall: We run all our stock inventory through Dear, send all our quotes, sales orders, invoices etc through Dear.

It is a very good program for this and if we do hit a problem the tech support is excellent.

It does not exactly suit our business model,compared to other software in the market it was the best

Jun 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: The fact that it can be accessed from anywhere and that the information available is reasonably accurate

Cons: We transfer stock between locations on a daily basis eg. receipts, transfer to work in progress, then assembly and then to finished goods in more than one location and then it gets sold. when looking at a stock movement report of Raw Material, all that I want to know is receipts + stock on hand-assembly = Stock on Hand. The inventory totals in inventory do not balance with the Trial balance figures as the trial balance picks up transfers as many as three times. So the Raw Material and Finished Goods are never correct in Dear and because of Synchronisation in Xero.

second point is the introduction of the Advanced Purchase Module and discontinuation of cloning without any prior warning and with no video training module available. I have so far been unable to use that module and am working with the simple purchases module, keeping it in draft, and manually adjusting stock levels when receiving stock. I then use a new Simple Purchase to deal with the supplier invoice. Ideally, the system should be able to tell me what stock is required, but the is no correlation between Assembly and Inventory. We use about 8 to 9 different Raw Materials in different quantities to produce our finished goods, so you can understand how frustrating this all is.

I Am Extremely Satisfied & Highly Recommend Dear Inventory!

Nov 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team! Tamara Agusta General Manager Profood Ltd

Cons: Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be.

Vendor Response

by DEAR Systems on November 21, 2017

Hi Tamara,

Thank you for the review. We are glad to hear that mostly everything is going well for you. If you ever do experience slow performance again please be sure to notify support immediately so our tech team can look into it. Our systems is not known for slow performance as we use top range data centers provide by Microsoft Azure.

Best Regards
DEAR Team

Plays nicely with Xero, handles our 5 international shopify websites and direct provisioning, Good dispatch workflow

Nov 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We are loving this software, been using 8 months now and it is powerful. We run 5 e-commerce sites, 4 warehouses and sell in 3 currencies and it's handling all well. Support, as mentioned, isn't quite as easy as getting a call but we use their tutorials, common sense, their live chat. We also paid for assistance with setup as we didn't want to make any mistakes and desired a bit of support from Work Smart NZ, these guys are great too and worth the extra investment if you value your time" We are currently trying to get the good word out on various sites and we are hoping that you would to take the time out of their day to share it on Getapp:

Cons: The .docx invoice templates are hard work to manipulate, some more standardized system (like unleashed offers) would make life much easier. No great integration with a CRM currently. Also they need a Zapier integration so it can connect to other web apps. We are using email parser functionality to achieve most of this but it's complicated.

Vendor Response

by DEAR Systems on November 15, 2017

Hi David,

Thanks so much for your review!

If you require assistance with your template customization feel free to take up our complimentary template customization service. Simply email support with all required changes and we will get it done.

In regards to CRM we currently have an integration with SALPO & Capsule CRM. If you would like mroe info about it please book in a call here https://classic.youcanbook.me/v2/jsps/cal.jsp?cal=ZgsGQaWduL34BrkiNkBY

Best Regards
DEAR Team

experience as a implementer and user of DEAR

Dec 07, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: - What we would expect from a Inventory Managment system

- Chinese interface

- advance sale function (multiple dispatches, multiple invoices for one sale order)

- integration with Shopify

-

Cons: DEAR

- faster JSON access (no limitation of 60 calls per second)

- no need to UNDO sales for non essential information fields change

- ability to edit allocation of products

- ability to edit batch/serial information

- Reports 1) shows clear information of Sale Order that have not been 1) shiped, 2) invoiced. 2) be able to extract information related to earning power of a product (% margin x rotation of a product)

- Ability to limit sales bellow certain margin or price

- Dashboard with historical inventory and accounts receivables graphs (currently not available)

- Rename product fields (example: type, category, brand, stock locator, barcode)

- Additional fields available on more reports

- reports are missing a lot of related information that could / should be available

Overall: a little frustrating for the limitations fo the system and interfae with XERO.

Limitations: need to UNDO a compleate sale to be able to make any change

Sync with Xero: constant errors

Very slowwww we have a 100/40mgb connection and good computers (local app or better use of cache)

Really great software with small areas to grow

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Well thought out sales workflow. Really flexible and powerful in ways others weren't to enter sales orders. Takes a little getting used to, but there is a lot in there. Love the ability to price tier for B2B sales. Integrates really well with Shopify and eBay. Need to check out the B2B portal that is available, but haven't gotten to that part yet.

Even though the support is all email based, we have been delighted with the speed of response and solutions to any issues we've had. I'd say on average the response time to new tickets has been in the 5-15 minute range with maybe one that reached 45 minutes. Often I'd wait longer on hold with a tech line with other companies than it takes to get a response from DEAR support email.

Great integration with our accounting.

Easy to implement API for extending the functionality of DEAR.

Cons: There are a few things that still need improvement we've run into.

Credit Notes/Memos are terribly hard to figure out and make work correctly if you wish to give the customer a credit to use at a future date not tied to a transaction in DEAR.

DEAR does tiered pricing for sales, but there is no way to have volume purchasing discount tiers beyond manually changing every time a PO is created.

If a small change has to take place during fulfillment DEAR requires you to revert the order back to the very beginning of the workflow process and complete every stage again. Rather than just let you go back one step.

The fulfillment QC process could be strengthened a lot. It's basically based on trust with no verification. Right now it assumes all counts/data entry keyed in are 100% accurate. I'd like to see some kind of barcode based QC verification.

Overall: Ease of use across all of our employees. Decreased costs and improved inventory accuracy.

Perfect fit for our assembly business

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The main reason we picked this application is for the "Production" part of it. It allows us to setup BOMs as a template, but then adjust them on the fly during the production. The second reason to love this application is for the APIs. It allowed us to add our "unique" processes (the way we handle commissions) and create non-standard reports. Xero is one half of our corporate brain (the money side), while DEAR is other half (the counts side). Additionally, we just integrated our Shopify website with DEAR and we are planning to use their B2B functionality in 2018. Finally, they react to their clients. I have made requests for features that were handled.

Cons: They could add "Current available" as a pop up when in the Purchases section. This would allow better decision making rather than having a second window open. Very very minor. Other than that, having an API really helps.

Vendor Response

by DEAR Systems on January 05, 2018

Hi Corey,

Thank you for the review.

We are glad to hear you will be utilizing our B2B platform ! We made massive enhancements to it in 2017 and will continue this in 2018.

Regards
DEAR Team

Intuitive and close to everything we need.

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: "DEAR are going to really shake up the whole software development industry. Ive never experienced such great service and the product itself is brilliant. Its intuitive and very user friendly. My staff have picked it up very quickly and its improved our whole business process. Standard response times after submitting a ticket are usually in a couple of hours- (It takes me 3 days to hear from my website developers). Best of all, we needed a feature customised for us, and after contacting DEAR, they had the feature available on the platform within a number of days. 10/10."

Cons: The only con is that currently, there is no connection to Zapier. Once this happens, then I cant pick any faults with DEAR at all!

Vendor Response

by DEAR Systems on November 21, 2017

Hi Thomas,

Thank you for the superb review. We are currently working on API version 2 among other things until end of the year. We still have not ruled out an integration with Zapier or OneSaas and are hoping to work with one of these platforms (or both) sometime next year. Will definitely keep you updated once we decide which one we are going to go with.

Best Regards
DEAR Team

Comprehensive and Flexible with Excellent Customer Service

Nov 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based and the integrations with Xero and Woo Commerce are really great and the main reasons we changed from using Lightspeed. Does almost everything we liked in Lightspeed and more. The ability to pick, pack and ship gives us great visibility on the progress of orders. Easy to use once you get the hang of it. The support is excellent - very quick and always helpful.

Cons: I would like to see price tiers on the product overview page. We can only see it on the individual product page or once it has been added to an invoice. Customer Backorders don't automatically link to Purchase orders so there is no prompt to notify customers as soon as their order comes in. We use Dear in the front end of our retail store so a built in end of day report and reconciliation would be very useful.

Vendor Response

by DEAR Systems on December 11, 2017

Hi Amy,

Thank you for the review.

Just to address some of the cons:

1) A link is established for customer backorders you can use the "Find Sale Backordered By Purchase Order" report to locate the status of backordered items. There are also a number of other Backorder reports which you can utilise if the the mentioned above is not suitable.

2) We would recommend to use DEAR POS in the fron end of your business if you are not doing so currently. DEAR POS has register closure report which can give you an end of day summary upon closure of register. A number of sale order reports are also available in DEAR Inventory if you do not prefer using our POS solution.

Best Regards
DEAR Team

The best product of its kind in the market.

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive to use. Many detailed features. Excellent customer support. Responsive to suggestions.

Cons: The way they handle the serial number of unique items of an SKU can be improved. As of right now, the auto-select serial number during 'pick' is prioritized alphabetically instead of numerically (i.e. serial number 11 is higher in auto-select priority as opposed to serial number 2), which is annoying.

Vendor Response

by DEAR Systems on November 21, 2017

Hi Mohd,

Thank you for your review we are glad to hear that things are going well with DEAR.

Just addressing your cons regarding serial number selection. It is not sorted based on alpha numerical, the auto pick is based on the costing method selected for the serialised product. If your costing method you used is the generic FIFO the system will sort it based on the First in First Out basis. If you need to be able to select which serial number you want to sell please use the Special Costing method. This will allow you to select which serialised product you want to sell during pick stage.

If you have any questions please feel free to contact us in support@dearsystems.com or book in a call here https://dearsystems.youcanbook.me/index.jsp

Best Regards
DEAR Team

Incredibly functional inventory system for small manufacturers

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely functional inventory allocation system throughout the manufacturing process;

Robust offering of integrations to support every aspect of my business;

Reliable support through the Dear Inventory support team;

Ongoing development that takes into account the feedback of users.

Cons: The reporting tool, while functional, is sometimes a bit sluggish. It takes a little bit of trial-and-error to figure out which reports have which information.

Overall: As a small manufacturer, Dear Inventory has become a vital part of my operation. Robust integration offerings allow me to sync e-commerce websites, accounting software, shipping programs, etc. Dear Inventory allows me to consolidate my business and ensure that every aspect of my organization ... from receiving, to manufacturing, to selling, to shipping, to reporting ... is working in harmony. I love the fact that I have access to quick and reliable support for my system, and the development team is great about taking my comments and suggestions and working to incorporate them into the ongoing development of the program. I could not be happier with the Dear Inventory solution.

Does everything we need to run our soft drinks company

Dec 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Is really great for traceabilty of our products from ingredient to end customer.

Has lots of great functionality

Excellent value for money

Good support - they always get straight back to us

Cons: There is just a couple of basic features missing that we have brought up before..

You can attach files to lots of areas such as Sales etc but you can't attach a file to an assembly - which in a food product is where you would want to attach a file - eg the batch record, pasteuriser log etc. This would make quite a difference

When you print a label for a product there is no option for creating ITF14 barcodes for outer packaging (standard)

Be good if there was a way of manually setting the cost price and margins for an assembled product

Overall: Business totally depends on it!

Vendor Response

by DEAR Systems on December 14, 2017

Hi Rick,

Thank you for the review.

Just addressing some of the cons, its a good suggestion regarding ability to attach notes to assemblies. Next year we are planning on adding extra enchancements to core app DEAR Inventory as this year was mostly concentrated on external integrations & also the development of our own POS and B2B eCommerce portal. Strongly suggest to leave a feature request for 2018 development considerations.

Regards
DEAR Team

Excellent software, easy to set up and use

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have to say that not only is this software so easy to set up and amazing to use but the support is genuinely the best I have received from any company in the last 20 years. Schedule a call, they skype in and share your screen, go through whatever you need nothing too much trouble, the help videos are brilliant but the email support I can't get my head around. Its been 9 & 10 pm at night UK time and I am emailing questions in and they are FULLY answered in literally 4 or 5 mins Not some half baked canned response but proper answers based on your question Easy to use Easy to set up Works on multiple channels such as Shopify Ebay etc Syncs with Xero accounting software

Cons: Sometimes the syncing once you use multiple sales channels is a little confusing (well for me anyhows) but thats just a slight issue

Vendor Response

by DEAR Systems on November 21, 2017

Hi Paul,

Thank you for the superb review !

Just addressing your small concern, if you ever need a walk through on how DEAR syncs information with our add on partner apps feel free to book in a call with one of our representatives following the below link:

https://dearsystems.youcanbook.me/index.jsp

Best Regards
DEAR Team

All round, Dear Systems is fantastic way of centralizing all your business essentials.

Jun 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The ability to custom make invoices is a massive pro. Using Dear has meant that automating emails, bulk downloading invoices and keeping track of what's been fulfilled and what hasn't is so much simpler than it was in our previous system. It has also made things much easier in liasing between our warehouse and sales departments. The customer service has been excellent - everything, from integration information/guidelines to quick fixes on invoice issues that we couldn't iron out, was dealt with promptly and efficiently. All round it's been a fantastic experience and would be my go to system to manage inventory, fulfillments and keeping track of the accounts.

Cons: I think the biggest issue was finding that the integrations with third party shipping providers was severely limited, although it has been assured that this currently under review and likely to improve. A small con in a plethora of pros!

Capterra loader

Excellent product backed by excellent support and free training. DEAR is the heart of my business!

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system works as advertised. There is a great balance of functionality to nudge you towards running a better business and enough flexibility to tailor the operation to your business needs. The free training is excellent, far better than paid training that I have endured with other systems. They are super responsive with any questions that I do have, always resolving my questions with 1-2 emails. Being able to connect to my customers shopping carts on my website while providing professional looking forms and documents for shipping the product out the door is fantastic. Accurately providing accounting information to Xero in moments is another great feature.

Cons: Creating the purchase orders is less intuitive when I purchase items that will not be used in products ( e.g. services, support items like bags and boxes). This may very likely be a training problem.

Overall: time

DEAR is extremely well designed

Nov 16, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: DEAR has great depth, anticipates many issues and has great capabilities. Its focus is on the steak, not the sizzle. I'm confident that it will handle any need I'll discover I need in future. Other apps I use are great at marketing but their capabilities fall far short of what's advertised. With DEAR it's the reverse.

Cons: Customer support used to be off-putting and frustrating -- condescending and cryptic, unhelpful responses that required multiple questions, and defensive, too. Plus, very slow to respond. But it has improved a lot. The staff is knowledgeable and has become friendly -- some bad apples probably left. The answers to queries are now generally excellent. The service is still only by email and still often slow to respond. I'm on my own if I need an immediate response to a problem.

Vendor Response

by DEAR Systems on November 21, 2017

Hi Lawrence,

Thank you for your review. Just to address some of your concerns regarding support turnaround. Our targets for support staff is to respond to new tickets within the first hour. This is usually achieved on over 95% of cases unless it is related to a technical issue. You can also always book in a call at a time convenient for you using the booking service on our website. Below is the link to our booking service.

https://dearsystems.youcanbook.me/index.jsp

Best Regards
DEAR Team

The only stock management service that does taxes correctly

Nov 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've tried many stock management apps before DEAR and none of them pushed correct data to Xero for bookkeeping. DEAR dies a stellar job on the books while doing everything else very competently. Saves us tons of time and money.

Cons: Sometimes it's a bit slow on certain actions. And the tech support used to be somewhat lacking but they stepped up their game recently. Quick and responsive now.

The learning curve is a bit steel at first. But we quickly realised that was because DEAR doesn't cut corners in organising your stock and books. So you have to learn to do things the proper way. A pain at first but saves you from horrible issues with the taxman later.

Overall: If you want to automate your bookkeeping and accounting as much as possible, this is the way to go. Currently have 6 marketplaces hooked up and they all push to Xero automatically. Of course DEAR manages stock numbers across markets as well.

Flexible and functional inventory software

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having used DEAR for over a year now, we were looking for an all in one inventory system that could integrate with our Ecommerce and accounting packages. A friend recommended DEAR and since then, we never looked back! Some of the benefits we found: - Flexible setup and customisable features - Useful Batch and expiry date tracking (saved us on a couple of occasions, having to do recalls on certain products) - Support was detailed and helpful - Integration with xero works very well

Cons: Not a lot of negatives, as a lot of the feedback has been converted into fixes and updates over the past 12 months. Its great to see DEAR systems listening to their customers and implementing changes: - Look and feel was a little basic, but new facelift and appearance customisations should fix this - Initial setup was difficult on my own, but once i connected with support, all integration and setup issues were dealt with. - Does not connect with Bigcommerce Ecommerce solution any longer.

Still needs work but better than any alternatives

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Dear Inventory is a cost-effective 70% solution to manage food production including BOM's, suppliers, customers, etc... The company is almost continually updating & improving the software. I remain hopeful that at some point the frustrating aspects of the program will be resolved. The implementation is straightforward and does not require a 3rd party to execute. We have trialed and used a number of entry-level MRP systems and believe this to be the best offering at this time.

Cons: The integration with QB is messy and riddled with errors. It seems like the integration with Xero is better but we use QBO for many other integrations so have not made the switch to Xero. Timely customer service for North American customers is lacking since Dear is based in Australia.

Superb system, excellent support

Mar 11, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's stable, reliable, never goes wrong and the support staff are excellent. When problems do occur, they are sorted out very quickly.

Synchronisation with Xero, Amazon and eBay is near-flawless.

Cons: Some aspects are a little unintuitive, and it does entail the user understanding quite a lot about how stock control works.

The B2B trade portal isn't great and needs a rethink.

These are very small issues though compared with what the system does well - which is nearly everything.

Overall: DEAR is probably the most important system in our business. It has revolutionised our company and allowed us to grow quickly, expanding the product range and marketplaces. It ties everything in beautifully so that, in conjunction with Xero, we have complete management control of the business. It's truly brilliant and I would recommend it without hesitation.

Difficult to fault - Dear is Dear to our business!

Mar 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, feature rich and continuously improved

Cons: advance knowledge of changes and updates planned and some feedback on suggestion placed on the forum would be welcome. A dialogue with dear on the forum would be a massive incentive to add more requests

Overall: The Dear option was considered amongst others of the same ilk, but was ahead in some key areas. This and the fact that I was able to find a consultant to help us implement Dear was key. In fact Run Your Business Online (RYBO) are now experts in Dear capability and implementation. There has been a great deal of development in Dear's capability and customer service is really good. Hard to fault and I would not change. Integration with Xero is brilliant.

Recommendations to other buyers: Great system with good customer service and integrations mean it is as close to a bespoke system as you could wish. Worth spending some time and money on setting it up and can highly recomend RYBO in the UK to do just that.

DEAR Systems is brilliant, relatively low cost software, perfect for small-medium business.

Aug 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DEAR Systems is straight forward as it should be. But also handles the complexities required from our business such as multi currency purchase and sales, kit building and assembly of products with cost and labour breakdowns. Key features other software does not offer.

Cons: Not sure if it possible but landscape forms would suit us better, need to check with our rep.

Mail Merge takes some getting used to if not familiar.

Customisable Dashboard like Netsuite would be great!

Vendor Response

by DEAR Systems on November 14, 2017

Hi Matthew,

Thanks so much for your review!

If you require assistance with your template customization feel free to take up our complimentary template customization service. Simply email support with all required changes and we will get it done.

In regards to dashboard customization please book in a call here https://classic.youcanbook.me/v2/jsps/cal.jsp?cal=ZgsGQaWduL34BrkiNkBY for a sales rep to share screen and show you the customization capabilities of our dashboard.

Best Regards
DEAR Team

Capterra loader

Scalable. Great for small retail business.

Jan 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software has a good range of features that I find very useful. We use it In-store, On our e-commerce website and on Amazon. Have a single platform for a simple ePOS and all our other sales makes things super simple.

Support normally quick to respond and mostly get the right solution on the first reply, if not the second.

Video instruction content on youtube is great and helps demystify some of the more complex things. More of this please.

Cons: Would have liked a lower cost model for low & small volume as I find the cost high for a new and smaller business like ours. However, I know we will grow into it.

There are a few quirks here and there. However, Support are good at explaining a way around it or an alternative solution.



I struggle to remember which symbol is what part of the software so sometimes I click the wrong one or have to wait for the name to come up.

Would be good for some more hints and tips to prompt you to discover and try features we don't currently use or know off.

Overall: A Single inventory management platform for all our sales outlets. Having a simple integrated epos is a great as we don't need anything complex.

Integration into all the platforms we use means we didn't need to hire any expensive programmers to help use api's.

Setup was easy and fairly straightforward. The learning curve wasn't too complex.

Vendor Response

by DEAR Systems on January 05, 2018

Hi Liam,

Thank you for the review.

We are glad everything is going well for you so far.

Regards
DEAR Team

Dear offers an array of features, most of which are simple to use

Feb 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dear provides many features, most of which are straightforward and simple to use. One of the big pros for us was the ability to use and track serial numbers. I have only had to reach out to customer service once, but after doing so I was provided the help I needed within minutes. The program is updated frequently and there are updates released about every month. I also love the ability to set up custom templates, and email customers documents while inside the software.

Cons: I did the implementation and training for the software, and one area I found a bit lacking is documentation of how the program works. There are youtube videos on many features of the program, but things that are not covered in videos you have to figure out by trial and error.

Overall: Versatile reporting, integrated emailing, serial number tracking, easy to update products (with or without importing)

Best inventory software with so many synergistic benefits with other software to become total solution

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: in general this is the best software i have used and it is value for money (last year they allow single user so the plan is even more attactive). If you have 3 people already in the company this will be the best software

Pros: it handle my stock and invoices very well, since i am doing food business, FIFO and expiry date is very important, so when you enter the data correctly the system will help you to do rest of it, great software

Cons: they sometimes have some major breakdown failure and everyone in the world (probably) can't use the service (can't login, data can't load). they said that it is due to instability of their cloud service provider, anyway, this didn't really happen all time, seems that i only experience this once for this year? i forget

I love to use DEAR system

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am an eBay seller. I've been searching for warehouse management system about a year. DEAR is my choice for now, I like it and have no plans to change it for another system. It is easy to use, the main pros for me besides stock, purchase and sales management (other systems do not always include them):

- integrations with certain marketplaces (eBay, Etsy, Shopify) and services;

- multicurrency support;

- auto-assembly products support.

Cons: Main cons, they are minor:

- auto-disassembly does not work, have to disassemble products manually;

- does not have integrations with some marketplaces (WISH for example);

- can not update tracking information at marketplaces after an order was shipped;

- templates and merge fields are not easy to understand.

Overall: Stock control, purchase and suppliers management, easy order fulfilment, easy-to-build reports

It's growing on me

Dec 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There are many features that are very helpful and make my daily operations more efficient. We switched over from Quickbooks online looking for a more robust system to keep track of our inventory, and it is indeed more robust. I like how all of the steps for one order are on one screen (quote, sales order, pick, pack ship and invoice). You know exactly what step of the process each sale is at. The split orders and back orders will be helpful for us when we have to do partial shipment.

I like the different customization you can use to create templates and can make them customer specific. One small thing that saves me a ton of time is Dear will calculate the weight of the order on my packing list (I used to have to calculate that manually).

The cloud based system that allows for 5 users is a big plus too, pretty good value for the money too, most other systems we looked at that allowed that many users were more expensive.

Receiving of goods is easy and we feel like we will be more accurate now in our COGS with the ability to allocate freight charges, and other charges, to items received.

Cons: There was a pretty big learning curve from Quickbooks. I think I am still learning how to use it most efficiently. I think my biggest complaint was the onboarding process. The guy that was supposed to help us with the onboarding process had little to no time to help us so we had lots of trial and error - which was frustrating! And it took a lot longer than what we were told. Mainly because of importing historical data. We were told this was possible, then when it came to actually doing it, it was like we were left alone to figure it out. And the person working with us knew nothing about Quickbooks or how to export the data from QB. Which is guess isn't his job, but still you'd think we could have received a little more help on that.

Besides that, there are some little things I don't really like. I don't really like that you can't make changes to sales orders or invoices once they're "authorized" - you have to undo it and make the change and sometimes that takes you back steps in the process.

Overall: Overall, I am warming up to Dear. I guess it took me a while because of the rocky onboarding process. But now that all the data seems to be imported and working well, I am seeing how Dear will really help me become more efficient and allows me to work better with my team.

It was DEAR to me until it wasn't

Nov 14, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I created a requirements document of what we needed in an Inventory Management System and DEAR met all of them. I was so excited to find such a robust and affordable software solution in the cloud that hit all of my notes in my small indie maker business.

Cons: It was very very difficult for us to try and implement this product on our own. We hired an outside DEAR consultant. We spent $10K in consulting fees to get up and running. It took just about 8-9 months with a FTE almost completely focused 3/4 time and problems with the integration started just about the same time that we were up and running. Though we did not realize our problems with our web site were related to DEAR. We experienced outages and slowness on our site and were directed to take matters up with our hosting company. They reset and tuned our database-- and still we experienced slow performance. Because there are many moving parts-- and several outside vendors-- each pointing to each other--- it was this long, painful, expensive journey before we arrived right back to DEAR with the performance issues stemming from their API.

Overall: We discovered a technical glitch that caused severe bloat to our database that was seemingly stemming from DEAR. We approached the DEAR team leader with the matter. Rather than accepting responsibility and assuring us that he would provide the customer service that was necessary, he did not. He instead brought attention to other aspects of the integration. After three months of pain, and moving to a new web hosting environment, and being down for 24 hours and up and down for a total of 3 months, a technical team was able to isolate the issue as being related to DEAR, and for the last 48 hours I have still not heard back from the DEAR tech LEAD on a fix, or with any offer of any kind to help us get back up and running the way that we are supposed to be. We are trying to trouble-shoot without any answers coming from the DEAR development team. I have never seen anything this lacking in terms of customer service in my 30 years of business. I am disappointed and expected more from the tech LEAD and DEAR customer service.

Xero Integrated, Well Priced, Cloud Based Inventory System

Jun 02, 2014
4/5
Overall

Comments: Our company are wholesale distributors of apparel, footwear and accessories. We moved to Dear Inventory as it was a well priced, cloud based, pay monthly (SAAS) system that integrated with Xero. Other systems we compared over the years that integrated with Xero were either too expensive, had huge setup fees, were limited to 50,000 sku's or didn't meet our other main requirement... Aside from Xero integration, our other requirement was the ability to create multiple variations within one SKU, what Dear call Product Families. For example we have a style or sku, but need to be able to break this up into sizes and colours to be tracked individually. Without a system like their product families which automatically creates these variations, we would need to create on average 24 different sku's per style. Additional to this, they have recently adjusted their import system to include product families meaning that we are now importing 5000 sku's within hours; something that use to take us days. We use this system daily for sales orders, purchase orders (generated automatically from back ordered sales orders which is brilliant!), picking, packing, despatching and invoicing. These processes are all well thought out and simple to use in my opinion. The system also has good multi level user access meaning we can setup our agents in the system to enter the sales orders themselves, yet limiting their access to other areas of the system that we do not want them to see. I believe Dears greatest attribute is their customer service. They have an excellent response time (usually within 2 hours) and questions, requests or issues are resolved quickly. I thought perhaps I was just lucky with the service I had received but after reading other reviews on Xero's website, I realised I wasn't special :) Hats off to the support team. This system is consistently evolving and I would recommend it to any company with similar requirements to our own. I also think it is extremely well priced and a g

This is our main platform to run a start up!

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This is the BEST inventory (almost ERP) system out there. Dear strikes the precarious balance between features and complexity very well. The only inventory solution with multiple tiered BOM's for a fraction of the price of fully blown ERP systems. This just is a diamond and we are so happy to have found it. Multiple tier BOM,s, multiplied warehouse and production facilities, wonderful integration with most of the important distribution channels. I could go on.

Cons: Somewhat rigid and limited in reports. The reports I want to run never seem to be possible without downloading 2 reports and analyzing them with excel.

Best service for integrating inventory across multiple platforms.

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DEAR is the 3rd service we've tried (after Stitchlabs and TradeGecko) and we've been using it for over two years. We tried it last because the name sounded unprofessional. We use it to integrate our retail channels with our online stores as well as our trade shows and wholesale business. It's powerful , flexible and the developers are open to suggestions and input.

Cons: Integration with Amazon FBA is done better in Stitchlabs. They understand and implement FBA as a master warehouse where the user has no control over the FBA inventory (which the user doesn't).

Overall: The service gives us control that we would otherwise wouldn't be able to achieve.

Capterra loader

An all round solution

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're in a very new, niche industry and weren't sure what we would require that could handle all the possibilities of what our business, to have such a flexible and versatile inventory system has allowed us to change it to suit our needs. As we evolve into more and more products that need to be managed differently we find another way that Dear can handle this.

Our business requires tracking product movements across multiple processing facilities, with some products being disassembled from their raw ingredient through multiple processes, then reassembled into finished goods, then assembled into boxes. Operationally this wasn't possible with our previous inventory system, but is now working smoothly with Dear.

Cons: Setting up products can take some time, as with any inventory system, however this was expedited by their support and the ease of their import and export functionality

Enabling an integrated platform

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -easy to use

-customer and product pricing and terms flexibility

-integrations with other applications

-time provided in the trial period to allow us to set up everything properly before we went live

Cons: - nothing of note

- getting your head around the nuances so that you set things up in the right way to make the most of the system...this would be the same with any new software

Overall: We implemented the DEAR recently, and so far, great! We chose to implement DEAR after careful consideration of a number of solutions on the market. We were looking to create an integrated platform to support our end-to-end inventory and sales order management. As a small business we needed a solution that was straight forward to use; integrated with key software solutions that catered for the varying needs of our B2B and B2C channels, shipping, CRM and F&A; and offered us flexible path at a reasonable cost that would allow our integrated platform to grow with us. Of the solutions we reviewed, DEAR best met all of these requirements, and we have been pleased with its performance. We have been able to automate a number of key processes, reducing manual error and time taken on admin; visibility of writebacks from our F&A and shipping solutions in particular has meant that our team now has all the information at their fingertips to better service our customers and to make more informed business decisions. We have not yet rolled out the purchasing function, but that is part of our roadmap :-)

Best tool for the price!

May 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great - our team understands the tool and this greatly improves our order process! Wish I found a 10% off discount when I signed up! If you are new, use this for a discount: E83FAB41-9FA7-4D40-A78E-E5B68E59855B (Enjoy!)

Pros: This is a great tool for us. We needed something that integrated with QBO that also handled BOMs, Lot Tracking, and multiple warehouses. For the price, this is really the best tool I have found. There are some changes I want to make, so I am active on their support desk. (Their email support is good too)

Cons: Syncing to QBO has problems when old invoices or orders need to be changed.

We had an easy transition from our old software to DEAR. Cut over was seamless.

Mar 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: DEAR is a very simple system to use and the youtube video's are an excellent resource. The online support is fantastic. I was originally concerned about the support because there was not phone support but the team are so quick to get back to us and are so helpful that I am fully confident in getting any issue answered. The search function is effective, the pricing structure is easy to setup and the integration with Xero is efficient. DEAR is constantly updating and releasing new functions and efficiencies.

Cons: Some customisation requests are unable to be fulfilled but there is always a work around. No formal training is provided; we had to rely on an integrator which was costly.

All features that I need from an Inventory management software is already in DEAR!

Oct 31, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been using DEAR to manage my inventory and integrate the system with Xero and Shopify. The integration setup is so easy and you don't even need an adviser to perform those set up for you. Before when I just have Shopify alone, doing a manual update of stocks is really a pain which causes some loss and might even result to losing your customer. Their integration works perfectly, I can create my products variation and listed on Shopify real time, orders and fulfillment process is very smooth and I can even add multiple Shopify shop integrated, that's really a cost saving feature. I would highly recommend this system.

Pros: - DEAR has unlimited user and multiple warehouse - DEAR have multi currency with no additional cost - Integrated to most popular e-commerce such as Shopify, Magento, Ebay, Amazon, Woocommerce, Bigcommerce and others - Free data conversion and template customisation for annual plan subscribers - Integration to Xero/QBO is almost complete - Free trial for 14 days upon sign up - They have live chat support, appointment for products demos and email support is 24/7

Cons: - Mobile Applications for Android/IOS but browser is already good not really a big impact

Recommendations to other buyers: If you really need a system that does not require additional cost for a features to be included or added on your business. Dear is perfect for you, treat the software as an investment.

Hi there Overall it is a great system, makes my life a lot easier! Maxine

Apr 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it has a lot of great features and is fairly easy to use, customer support is very good, prompt and very informative.

Cons: i dislike that reports are pivot based, fairly limited in what you can get out of them. Or you have to run several reports if you want to see both batches and customers etc. Exporting to excel is also problematic; the fields you see in the report are added to when you send to excel and the number formatting of 4 decimal places is just annoying.

Overall: Time saving. Much clearer picture of inventory, movements via batch, customer purchases etc

Have been using dear for approx 24 months now, has helped us better manage our products.

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For us the biggest advantage is the multi layer assembly features in the BOM structure, As a manufacturer we ustilise many common parts with sub assemblies used between items. Though not always perfect but when stock level data is maintained the software works well.

Cons: Have not had any major stand out negatives with the software, the biggest issues we have is maintain the data in regards to incoming goods.

Overall: Better inventory management

Vendor Response

by DEAR Systems on December 22, 2017

Hi Buddy,

Thank you for your review we are glad to hear everything is going well for you.

Best Regards
DEAR Team

Capterra loader

not perfect but better than most

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer service - by far... Always get responses in a timely manner and often free assistance with things such as templates etc.

Cons: Same as most it seems, their development path seems to be independent of customer feedback and suggestions. I also find that most of these platforms are targeting (too much) multi channel, onljne and ecommerce companies and they do not understand some basics about buy-resell distribution or simple brick and mortor. That said, again, better than most.

Vendor Response

by DEAR Systems on December 22, 2017

Hi Steve,

Thank you for the review.

Just addressing some of your cons, the development taken on in 2017 is far from just focusing on eCommerce companies. We have developed our own POS module & also an online B2B portal moving us closer to a holistic all in one solution for small to mid tier businesses. This trait will continue on in 2018 to deliver our customers with enterpise level features in the cloud.

Best Regards
DEAR Team

DEAR enabling integration

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been connecting clients who are using DEAR, to their 3PL warehouses.

They have a very responsive support team.

Their feature set is straightforward and comprehensive and fully supported by their API .

Cons: These are not big negatives.

1. There are minor consistency issues with their API.

2. We would love them to increase their API trx rate to enable faster throughput of orders to warehouses.

Overall: DataBot has implemented a seamless interface for a number of DEAR clients and their 3PL warehouses. These clients love the fact that they no longer have to manually advise their warehouse of what to send or transfer and what stock is to be received. DEAR has enabled this through having a rich and robust api.

Overall this software makes it easy to integrate our inventory, shipping, and accounting software.

Jun 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Plays nicely with ShipStation and Xero. Mostly easy to use. Customer service is great and responds very quickly. They seem willing to listen to customers suggestions.

Cons: Many of the fields in the software have no explanation, not even in the help documents. You have to send a question to customer support, they are very helpful but it takes more time than simply being able to find a screenshot in the help documents with descriptions. B2B could use some work, shipping calculator needs to be more customizable. It is too difficult to find things such a QOH numbers.

Overall: You can log on from anywhere and it easily integrates with ShipStation, Xero, Amazon Seller Accounts...

Great inventory system for cloud based companies.

Oct 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best things about Dear Inventory is its ability to integrate with other cloud based software. Our company uses cloud based POS and accounting software, and having our transaction data automatically loaded into our inventory and accounting systems is great! It has all the functionality that we need as a furniture retail store including automatic generation of purchase orders for low or backordered inventory and tracking of sales and inventory.

Cons: The software has glitches sometimes that cause it not to work in certain browsers for a short time. I usually email the support team and the issue gets resolved fairly quickly.

Consistent Improvement

Nov 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: We have been using Dear and Xero for a while now and find that it works exactly how we need it to. Integration is very effective and definitely saves us time.

Cons: Functionality can often be clunky/not overly user-friendly until you are used to the way certain solutions are achieved.

Vendor Response

by DEAR Systems on November 21, 2017

Hi Bernard,

Thank you for your review. If you ever need assistance or a walk through on any functionality please feel free to book in a call with one of our representatives on the below link
https://dearsystems.youcanbook.me/index.jsp

Best Regards
DEAR Team