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Pros
"Deception and Incompetence - NOT an functioning AP system for Sage50 (let alone AP automation)"
Overall: In conclusion, our experience with Quadient has been nothing short of a professional embarrassment. Four weeks of our time wasted, potential financial risks introduced, and a complete erosion of trust. Save yourself the headache and look elsewhere for your AP automation needs.
Pros: Purchase Order module is functional, approvals can be efficient
Cons: As a finance professional, I feel compelled to warn others about our disastrous experience with Quadient's AP automation system. What began as a promising solution turned into a nightmare of wasted time, broken promises, and potential financial risk. From the outset, Quadient's sales team employed deceptive tactics to secure our contract. They assured us of seamless integration with Sage 50, boasting about their OCR capabilities and automatic tax calculations. However, the reality couldn't be further from their claims. The most egregious issue? Their "automated" system requires users to manually select tax codes and MANUALLY calculate tax amounts for each line of every invoice. Let that sink in. In 2024, they're selling a system that adds manual work and introduces significant room for error in tax calculations. This is not just a step backward; it's a leap into the dark ages of accounting. When confronted, Quadient claimed this was a "known Sage 50 limitation." This is patently false. Other vendors provide this functionality without issue, and Sage's own marketplace offers solutions that handle this seamlessly. More importantly, if this truly was a known limitation, why wasn't it mentioned during the numerous demos where they explicitly confirmed tax code capture and automatic calculations? The OCR functionality, a key selling point, is the weakest I've seen in the market. Test invoices took over 12 hours to process, likely because they rely on manual data entry behind the scenes. This explains their per-invoice pricing model, which is among the most expensive in the market. Any finance professional should immediately recognise the risks this system introduces to a business. A supplier willing to lie to sell a product, exposing clients to such financial and compliance risks, demonstrates a complete lack of integrity. We've had a lucky escape, discovering these issues before full implementation. Even when confronted, senior individuals at Quadient failed to acknowledge their mistakes or provide any assurance. To anyone considering Quadient, especially those using Sage 50: 1. DON'T. Just don't. 2. If you must, insist on a demo using your own invoices. 3. Demand at least a 3-month break clause in any contract. 4. Request end-to-end demo with a Sage 50 , most vendors should have a license There are reputable vendors on the Sage Marketplace (like Agilico Verify, PaperLess, and Compleat) who demonstrate integrity, transparency about their systems' limitations, and a willingness to build solutions around those limitations. In contrast, Quadient seems intent on hiding their shortcomings for as long as possible until you've signed a contract and wasted hours and days on presales.
"Exceptional Program"
Overall: I absolutely believe it is a must have for AP users
Pros: Ease of use. This program makes a difference in my day to day work load. I'd be lost without it. Never want to go back to doing AP any other way!
Cons: On some days there are glitches with errors and it needs to reload
Vendor Response