# Crelate Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crelate the right Applicant Tracking solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133064/Crelate-Talent/reviews --- Crelate 4.5 (443) [View alternatives](https://www.capterra.com/p/133064/Crelate-Talent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Crelate Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Intuitive and user-friendly platform 97% positive reviews out of 89 Most users report ease of use, quick learning curve, and intuitive navigation streamline daily recruiting activities. Recurring technical glitches and bugs 74% negative reviews out of 31 Most users report experiencing persistent bugs, crashes, and duplicate detection problems that disrupt workflow and cause frustration. Elli F Recruiter, 2 - 10 employees. "Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in." Streamlined team collaboration tools 95% positive reviews out of 42 Most reviewers indicate team collaboration is efficient, with easy information sharing and responsive support enhancing teamwork. sheilah C Head of Partnerships, 2 - 10 employees. "He was able to answer 98% of our questions and would quickly get information from his team on the remaining 5%." Highly customizable recruitment workflows 97% positive reviews out of 31 Most reviewers describe workflow as intuitive, flexible, and easily tailored to unique recruiting processes and needs. Colleen W VP of Operations , 2 - 10 employees. "Crelate is a smart tool that has an easy flow to set up, manipulate and make work for both the recruiting side and sales functions." ## Showing most helpful reviews Showing 1-25 of 443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric L. Director Staffing and Recruiting Used the software for: 6-12 months ### "Crelate Talent - by a recruiter" July 22, 2020 5.0 I can track jobs, candidate progress, status, etc, very very easily The customer service is great. A bit slow - no one is there when you call - but they call you back, are very friendly and very thorough Pros 1\. Implementation consists....of a few minutes of work with the support team to get going 2. They can do a data conversion fairly quickly. 3. Learning to get started in it in is fast and intuitive. Then, as you learn more about it and figure out how to do things better, you can change what you do - and your prior work is not completely messed up! 4. Integration with my company website and with job boards is simply fantastic Cons Data conversion is expensive - but, I guess, so is everyones.... Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/)[Top Echelon](https://www.capterra.com/p/84093/Top-Echelon/) Reason for choosing Crelate I compared features and reviews, then discarded Zoho, as the others were more in line with what i wanted. I then trialed Big Biller, PCRecruiter and Crelate and found Crelate to match what i need, has intuitive interface and is expandable to some interesting new features. Switched from [RESUMate](https://www.capterra.com/p/10268/RESUMate/) I really wanted an up to date SaaS platform that made it simple for me to see what is going on. Crelate does that! Review Source Response from Crelate July 24, 2020 Thank you for taking the time to write this review. I must agree with you about your third point. Being able to evolve your process, and keep your prior work, is something I have become thankful for too. BR Bennett R. REcruiter Human Resources Used the software for: Less than 6 months ### "Bennetts fantastic review" June 5, 2025 5.0 Pros I really appreciate how expansive it is. Its yet to lack a feature that I needed. I really liked working with Lauren. She is great! Cons I really dont know what to say. It worked very well and we were satisfied. There are always gonna be some growing pains moving from one system to the next but Crelate is overall great. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) It was expensive and Crelate seemed to perform all our necessary functions. Review Source IK Ira K. Chief Operation Officer Hospital & Health Care Used the software for: 2+ years ### "Decent CRM/ATS for small firm" January 7, 2026 2.0 Fair. Serves the purpose. We ended up moving to another platform with better customer service for our main CRM/ATS. Kept one Crelate Seat as recruiter was comfortable on it. Pros Very easy to use and modern interface. Simple to administrate. Simple to train on. Up to date on technology. Cons Customer Service and Billing are horrible. They do not have anyone to deal with issues other than virtual customer service that forwards to skeleton staff elsewhere. Review Source CS Chandler S. Recruiting Director Defense & Space Used the software for: 2+ years ### "Crelate - Its all about the tech support!" October 15, 2024 4.0 From purchasing the system to tailoring it to our needs, Crelate was with me every step. We resolved the emailing problem with a workaround and Kyle Kroger was very involved till the end. Once we were using Crelate daily, whenever there were issues, Crelate's response was under an hour. Its all about the technical support, as most ATS have the same basic functionality. Pros I have used numerous ATS (JazzHR, Bullhorn, EZAcess, Taleo, etc) and Crelate is at the top of my list because of the technical support. At the end of the day, ATSs offer the same function and what separates one from another is the tech support: the response, the attention, and the resolution Cons Crelate can be wonky at times but what ATS cant! Alternatives considered [CATS](https://www.capterra.com/p/45814/CATS/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Crelate I used Crelate at my last company and it offered more features than the others and I was already more familiar with the Crelate than the others Review Source Response from Crelate October 25, 2024 Thank you for your wonderful feedback about our technical support team, particularly highlighting Kyle Kroger's dedication to helping you succeed. We believe great customer service makes all the difference, and we're proud to hear that our support team's quick response time and hands-on approach has made Crelate stand out among other ATS solutions you've used. DH Deni H. Executive Recruiter Legal Services Used the software for: 2+ years ### "Crelate Makes Recruiting Easier" October 15, 2024 4.0 We focus on legal recruiting with a team of 5 and we love it. We're able to collaborate and it's helpful to support our search processes. Pros The recruiting side of the platform is incredibly easy to setup and navigate. It's easy to customize and keep yourself organized for your searches. I think it's user friendly and great for people that work solo or in team. Cons The sales side of Crelate is slowly getting better as they work on it. It's less easy to navigate making calls quickly to Sales contacts with how they have it setup. I believe they are in the process of improving this. Alternatives considered [Loxo](https://www.capterra.com/p/165046/Loxo/) Reason for choosing Crelate Crelate was clearly the best choice for us after getting a demo and the team was easy to work with. The pricing was also manageable. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Bullhorn was a dinosaur and we had to double enter a lot of information. Review Source Response from Crelate October 25, 2024 Thank you for the wonderful review! We're delighted that Crelate's recruiting platform is making collaboration easier for your legal recruiting team. Your praise of our user-friendly interface and customization options is greatly appreciated. While we continue enhancing our sales features, we're glad you're finding value in our platform as an alternative to double-entry systems. Thanks for choosing Crelate! sC sheilah C. Head of Partnerships Staffing and Recruiting Used the software for: Less than 6 months ### "Good ATS need to CRM could use some help" October 24, 2024 3.0 \[sensitive content hidden\] was an excellent onboarding representative. He was able to answer 98% of our questions and would quickly get information from his team on the remaining 5%. He's patient and very knowledgeable. I've only had the experience of creating templates and sending emails so far, so I don't think I am a reliable source for this question. Pros We just finished our onboarding, so I can't say yet. Cons We were under the impression that Crelate was both an ATS and a CRM. A basic function of a CRM is to capture incoming leads through a website or other links outside of Crelate. We have multiple forms on our website, some of which ask for a narrative that captures potential leads. We use links (lead magnets) outside of our website to communicate with us for business development. We've spent countless hours and related expenses trying to figure out how to tag where leads are coming from within Crelate. We did a workaround, but seems like a big miss. We almost went with Loxo because of their AI offerings and ability to update contact information automatically. I think you should consider the same. Alternatives considered [Loxo](https://www.capterra.com/p/165046/Loxo/) Reason for choosing Crelate Because, at the time, we were told we could use Zapier to add functionality and specifically the ability to connect our website visitor activity to the CRM (which has proven to be difficult!) whereas with Loxo they only offered an open API which would have been very costly to make every form, survey, lead magnet, etc. programmed into the system individually. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Because we needed an ATS system and Crelate combined an ATS with a CRM. Review Source CH Christian H. Director of HR and Talent Acquisition Mining & Metals Used the software for: 2+ years ### "Exceeded expections." October 28, 2024 5.0 I have used Crelate for several years with different clients, and it has met and exceeded my expectations. Pros User-friendly Highly customizable without being burdensome Inexpensive Good customer service Easy-to-view interface Cons Expensive to add more than one user Difficult to use own phone number for texting Can only allow access to one client for client portal Limited functionality of mobile app Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Crelate Crelate is less expensive than BambooHR. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Better customization, more visual functionality, Zoho customer service is deplorable. Review Source MA Maribel A. Database Manager Executive Office Used the software for: 6-12 months ### "Kittleman Review for Crelate" October 21, 2024 4.0 Overall, very positive. I've been hearing from my team that Crelate has been a lifesaver for our firm. Everyone is able to do their work quicker and easier. Communication between teams is also easier. Crelate Support is very responsive and helpful. I greatly appreciate the screenshots and short videos the Support reps provide so I can fully understand the solution. Pros Its very intuitive and easy to use. Lots of customization options as well. Cons Almost all of our SOPs were built around our old ATS software, I think the firm is still adapting to Crelate. This is not so much a "con" as it is something new for us that we're still learning new ways to adapt and take advantage of. There are some bugs I've submitted tickets for that are still under development. Understandably these things take time, but I only get an update after I reach out about it. It would be nice to receive updates/know when the problem has been resolved without prompting the follow up. Alternatives considered [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Reason for choosing Crelate Crelate seemed the most customizable. We wanted a product that can adapt to us, not the other way around. Switched from [FileFinder Anywhere](https://www.capterra.com/p/31589/FileFinder-Anywhere/) We wanted a product that was intuitive to our workflow. We'd been a customer of FileFinder for many years and were generall dissatisfied by their customer support and lack of updating the software. Review Source Response from Crelate October 22, 2024 Thank you for your thoughtful review of Crelate! We're thrilled that our platform has become a 'lifesaver' for your firm, making work quicker and communication easier. We appreciate your feedback about the customer support experience and are constantly working to improve our processes to better serve customers like you. RA Ryan A. CEO Staffing and Recruiting Used the software for: 1-2 years ### "ATS review" October 24, 2024 4.0 Excellent. If I had questions or problems, customer service was A+ I really like the product and it's served me well for my needs. Pros I like the functionality of being able to create a solid recruiting process. Once I was able to learn the functionality, it was easy to create and do. Cons There is a LOT to learn. Some functionality took a while to learn and there are some parts of the system I don't use as I don't understand how to efficiently use them for my business. Others can probably tailor it to their needs. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[Top Echelon](https://www.capterra.com/p/84093/Top-Echelon/)[Recruit CRM](https://www.capterra.com/p/174348/Recruit-CRM/)[JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Crelate Their product was better developed and more cutting edge. Review Source Response from Crelate October 29, 2024 Thank you for your review! We're glad you are enjoying the functionality of our platform and creating workflows for your process. The platform is all encompassing, and if you'd like some help in learning other parts of the system please send us an email at support@crelate.com DP Dennis P. Systems Engineer Staffing and Recruiting Used the software for: 2+ years ### "Flexible and Dependable. " October 17, 2024 5.0 We have been using Crelate for almost 6 years. It has worked very well for us! Pros It matched the travel model well. Lots of customization. Cons API's are tough and maybe they should be to protect data though. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Crelate I am not able to disclose that information at this time. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) User Interface was much better in Crelate. Review Source Response from Crelate October 25, 2024 Thank you for being a valued Crelate customer for nearly 6 years! We're delighted that our customizable platform has served your travel model so well. While we maintain robust API security to protect your data, we appreciate your feedback. Thanks for highlighting our user interface as a key strength! DK David K. President Information Technology and Services Used the software for: 2+ years ### "Great ATS for full desk recruiters" October 28, 2024 4.0 Great customer service. They genuinely aim to create a well-rounded, high-quality product. Pros It's a clean interface with an efficient workflow. The search features are robust, and tools like emailing and texting integrate seamlessly within the product. I also like how companies, positions, and contacts are interconnected. Cons They need to improve the workflow and usability to better support recruiters, account managers, and salespeople. Not that is bad but just needs updating. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing Crelate Crelate had good pricing. They were a sizeable company. They regularly rolled out new features. Switched from [JobAdder](https://www.capterra.com/p/135918/JobAdder/) Jobadder was a terrible product. Not suited for north America recruiting firms Review Source DG Dave G. President Research Used the software for: 1-2 years ### "Crelate Review" October 28, 2024 5.0 took a while for our team to get set up. But once we got going, our team is more streamlined with the use of crelate compared to other software that we used in the past. Pros the ease of the user friendly CRM program. Cons calendar is not as user friendly and does not sync calendar invites with link Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Reason for choosing Crelate reviews and ease of use compared to others Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) needed an updated plan. reviewed Bullhorn and Crelate, as well as others. Review Source TC Tanya C. Owner Information Technology and Services Used the software for: 2+ years ### "Happy Crelate customer" October 28, 2024 5.0 I am glad I switched from BullHorn to Crelate Pros It is easy to navigate and has some unique features such as easily updating your database when on LI Cons Can't easily access support if you have a quick question Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Ease of use - ability to source within database - ability to easily input from LI Review Source EG Eileen G. President Medical Devices Used the software for: 2+ years ### "Crelate - 2024" October 24, 2024 5.0 Pros State-of-the-art technology. Growth oriented. Cons No real person phone support only email. Switched from [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Hiredesk no longer worked with Staffing Agencies. I needed to find a new system. Review Source JK Jeff K. Managing Partner Hospital & Health Care Used the software for: 2+ years ### "It's ok, but it isn't great" September 2, 2024 3.0 Their US based support is pretty good. My encounter with offshore support wasn't. Certain things that should be part of the base package are not such as email journaling across multiple domains. Pros Visually appealing. Pretty easy to use. Support is decent. It especially helps if you send a video so they can see what you're seeing. Cons Seems like they try to nickel and dime you for everything. As recruiting has evolved, you would think things that should be part of their base package would be there. Instead, they want you to upgrade to a higher level offer to get those things even thought they raise their price every year. If you import records via csv you can only import 100 records per worksheet and 1,000 records per workbook at one time. There is also a limit on the number of records you can export from the database at one time. Switched from [PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Felt like a product from the 90's. Didn't have all the functionality we wanted as recruiting evolved. Review Source Response from Crelate September 5, 2024 Thank you for the review. We appreciate the feedback, as it helps us improve. We welcome the opportunity to discuss your requirements and how Crelate can better serve you. We think there may be a misunderstanding on the csv, we'd love to reach out to you to ensure we're aligned. Please feel free to reach out with this and any other feedback or questions to support@crelate.com. We value your input and are committed to providing the best experience. EF Elli F. Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Useful but Cluttered" August 22, 2023 4.0 I think Crelate is an okay alternative to Avionte, but its cluttered setup makes it difficult to adapt to. Pros Mass emails, bulk texts, and easily access templates for all is perfect. The map options when doing radius searches of clients or candidates is great once you figure out how to access it. Cons I had the activity feed and wish I could remove it or filter it so I only see my activity. The cluttered appearance of the app is frustrating as well, making it hard to access when using a smaller screen. Ring Central isn't integrated properly and can be unresponsive or will ring at random when no calls are coming in. RC isn't very accessible friendly within Crelate and is easier to use outside of the browser, but you're still getting duplicate calls/text/notifications from all. The radius search is complicated to access and should be available within a list - it's frustrating to have to double back multiple times to get back to the list I was on. Candidate updates and movement on lists is frustrating - I'm making calls to 150+ people and any updates made to a candidate profile will remove them to another portion of the list which can make tracking who I've called while I'm making the calls very complicated. Imported candidates often have missing information despite it being clearly noted on their resume. Resume imports have so many errors it's often easier to import manually. Past jobs import as being current and there doesn't seem to be rhyme or reason to it. Your Chrome extension isn't great - I'll try to import a LinkedIn profile and the current employment dates disappear when I try to select the employer (because Crelate NEVER pulls that information correctly). Switched from [Avionté](https://www.capterra.com/p/76635/Avionte-for-Staffing-Firms/) We were unable to bulk email and track candidate activity Review Source bS brad S. Program Manager Human Resources Used the software for: 2+ years ### "Very Happy" February 15, 2024 5.0 It has been great. Implementation went well, adoption was good, and the system is pretty intuitive to use. Easy compared to other systems. Pros I like the platform overall. The feature requests have been great and the willingness of the team to listen to feedback and execute has been great. Cons Some glitches, such as requiring saving when nothing has been changed, and other minor things. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) They were antiquated and had less features available. Review Source Response from Crelate March 5, 2024 Dear Brad, Thank you for taking the time to share your experience with Crelate. We're very happy to hear that you're satisfied with our platform and appreciate your positive remarks on our feature requests and responsiveness to feedback. We're committed to continuously improving our system, and your insights on the glitches are invaluable for guiding our enhancements. It's great to know that the implementation and adoption process was smooth for your team, and that you've found our system to be intuitive and user-friendly compared to others. We look forward to further supporting your HR initiatives and contributing to your program's success. Best regards, Crelate Team CD Carolina D. Senior Sales Operations Analyst Staffing and Recruiting Used the software for: 2+ years ### "Immersive CRM" November 11, 2024 5.0 Amazing updates, each one better than the last. Their help desk is great a getting back to you in a timely manner, and escalating if they can't figure it out right away. Having the option to submit feedback and then voting on which items to prioritize for fixes or improvements is a great community experience. The webinars are nice refreshers or nice teaching tools. Pros Ease of Use Customization Searchability Helpful and fast customer service Cons Limitations on charts Lack of some organization on columns Review Source JB June B. Executive Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Great ATS and easy to use!" October 25, 2024 5.0 Customer service is always responsive. Easy to learn the system and they're always adding new features. Pros Easy to use and master. Customer service is great. Always get a reply when I have a question. They have frequent Webinars on new features and take client feedback for new features. Integrates well with LinkedIn and Outlook. Cons Wish I could tag multiple contacts/candidates in Outlook tool. Review Source AA Alexis A. Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "The good and bad" October 24, 2024 5.0 My overall experience has been pleasant, and easy. I love that when I put in a ticket I always get great help and they even send videos. Pros Crelate has made it easier for us to search up candidates that go back in our system. Cons I don't like the update. I don't like that the new update changed the way we open job orders. I have had issues with it since day 1. Review Source ML Marc L. Business Developper Information Technology and Services Used the software for: 6-12 months ### "Great improvement for GDG" October 24, 2024 4.0 We are a new customer. Membership in Crelate for users has been very good. This is a great improvement to our work tools. Our implementation is not completely finished. We have reached certain limits of Crelate which do not allow us to perfectly implement our placement processes. Pros We like the interface. The ability to easily configure the application. Cons For us, the placement section does not perfectly meet our needs. Several features could be added Review Source Response from Crelate November 7, 2024 Thank you so much for the review! We're glad to hear you like the interface. Please do reach out to us at support@crelate.com so we can discuss your limitations within Crelate. IA Ian A. Recruiter Logistics and Supply Chain Used the software for: 2+ years ### "Thank you much" October 28, 2024 4.0 Overall positive. It works fine with LinkedIn/Recruiter. Pros I find it mostly easy to use, not much to complain about Cons Wish it would pull better data from LinkedIn, like location fields and such for easy sorting later without much manual entry Review Source CT Chris T. President Utilities Used the software for: 2+ years ### "Amazing Applicant Tracking System" September 14, 2024 5.0 10/10!! I think this is the best Applicant Tracking System out there! Pros I think the user interface and workflows are very intuitive. I find it very easy to navigate to handle all of my recruiting needs. I also like the Crelate support team, who is very responsive and extremely helpful. I have never seen anything like them! Cons nothing, I like everything about Crelate Review Source Response from Crelate September 24, 2024 Thank you so much for your review, Chris! We're so glad to hear you love Crelate. CD Colleen D. Special Projects Consultant Executive Office Used the software for: 6-12 months ### "Crelate Review 8/25/2023" August 25, 2023 4.0 Melody has been a God Send. Whenever I can have access to her, things magically happen. When reaching out to support, for the most part it has been good, but there have been times when things get sent into the Abyss. And it's hard to put in writing issues sometimes, it takes a lot of time and sometimes a lot of back and forth. Crelate has frustrated me to tears and brought joy and smiles to my face at times. Pros That it gives us options to run our recruiting business as we run it, we are not traditional. Cons That functionality and reports are locked down when they should be more open to manipulation. It leaves me feeling like the end user is not in mind when creating the ability. Reason for choosing Crelate We were told its easy to manipulate to how we do work (we don't use it traditionally). That was shared with us by someone who is no longer here. Now that I'm the "It Crelate person", I have found it not as easy to manipulate it to our needs. But I think that is due to the fact that so many things are locked down that don't need to be and that we are an adhoc user of Crelate. Review Source Steve L. Managing Partner Construction Used the software for: Less than 6 months ### "Excellence in both functionality and service" November 24, 2020 5.0 The software gets a solid A - very easy, simple, robust, scalable. Customer service an A+ - \[SENSITIVE CONTENT HIDDEN\] was enthusiastic, knowledgeable, great listener, patient, never tried to "sell" rather constantly looked for ways to be "the solution" helping me/us navigate through an unknown software. Can't say enough good things about his service. Pros Extremely "user-friendly", whether that is in the daily usage or customization everything is thought out extremely well. This is software designed FOR end users NOT for technologists, which is very refreshing. Cons Can't think of anything at this point, they are aggressively updating and improving listening to their client base. Reason for choosing Crelate Product first then customer service. I did a very "in-depth" write-up for the company I worked with comparing Bullhorn, Crelate, and PC Recruiter advising the purchase of Crelate... sadly that advice was not taken. Crelate is many levels above all others in terms of usability at the customer end - the search functions/power, ability to easily customize at the user or admin level, integration with various email and platforms like Linked In, how it manages the recruiting processes like going through the interviews, record keeping, etc it's just very well thought out. 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