Insignia Software

Insignia Library System

3.5 / 5 6 reviews

Who Uses This Software?

Our flexible yet powerful web-based integrated library system is perfect for k-12 libraries while being flexible enough to accommodate public, academic and specialty libraries.


Average Ratings

6 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Insignia Software
  • www.insigniasoftware.com
  • Canada

About Insignia Library System

The Insignia Library System is a full-featured library system. It is web-based with simple point-and-click navigation; the system is easy and fun for library patrons and staff. The Insignia Library Automation System is designed with a consistent, intuitive interface. You can explore the entire system with just a few mouse clicks, yet behind the simple interface lies a powerful database engine capable of maintaining millions of records.


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Insignia Library System Features

  • Acquisition Management
  • Barcode Scanning
  • Barcoding / RFID
  • Catalog Management
  • Circulation Management
  • Fee Collection
  • OPAC
  • Patron Management
  • Periodicals Management
  • Reserve Shelf Management
  • Search
  • Self Check-in / Check-Out
  • Serials Management

Insignia Library System Reviews Recently Reviewed!

The best library software I've used

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Insignia is the only product I found that has all of the features I needed, including full authority control and customized labels. I also have full control of an item's MARC record. The support I have received as I rolled out the software has been quick, responsive, friendly and effective. I replaced another software product I had used for 15 years, and I wish I'd found Insignia a lot sooner.

Cons: There's a little bit of a steep learning curve in the beginning, but with use I've become well versed in the features I need. There are still many more to learn!

We used this software for approximately one year and then moved on.

Sep 12, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Price. The price was what tempted us. We also really liked the fact that it was web based and could be hosted.

Cons: The program is not consistently tested. Once a new feature is added, it very often led to problems in other areas of the software. There were many broken promises that we dealt with after implementation. I do not recommend this for any academic or school library.

Overall: Just a headache.

Descent system

Jan 17, 2016
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Public Library I work at uses the system I have been there six months and learned the Insignia system pretty quickly. My volunteers have found it easy to work with as well.

The support from the 1-800 number is pretty solid to.

My only complaint is the updates-communication. They have updated things a few times without telling us first. This sometimes causes a disruption in service and I am forced to call the 1-800 number to rectify the problem. These updates happen 3-4 times a year from what I gather.

Our district purchased this software a few years ago, I really like it now!

Jan 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It would not have been my decision to purchase this software, however, it has been very easy to learn and I have received plenty of support from 1-800 number.

I use it on my laptop and on my tablet but I wish it would work on the student's Chromebooks.

Very Happy with our new Library Software

Dec 05, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am very satisfied with our new library software, Insignia. Not only is the product state of the art technology, they also were very helpful during the transition from old Follett! Since then our customer service has been excellent, if they cannot answer a question, I get a return call within a day. My students love the phone app also, the ease of check out by class is wonderful for textbooks at the beginning of the year! After previewing 3 companies, I am very happy with Insignia!

Not recommended

Oct 14, 2014
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: We began using Insignia Software in 2010 and were very impressed with this company. They had quick and easy support and even added features and worked with us to make the software function as we needed. I can say that the interface is very user friendly and they've expanded offerings but that doesn't help when you have no customer service. Much to our dismay and frustration, four years later beginning in April 2014, our staff has been unable to get responses to the simplest questions from Insignia's tech support despite having a support agreement in place. An update promised to us more than two months ago (July 2014) has never appeared. The support team is unresponsive and sometime not very knowledgeable about their products or how to best resolve issues. Management has failed to return or acknowledge emails in recent months. When I did email management my frustrations, they not only wrote a very abrupt, dismissve response but they referred me back to the support management who doesn't return emails. They are not apologetic at all with our Technology Librarian when she is able to get in touch with them. We're highly disappointed and will be seeking other vendors to migrate our ILS as soon as possible when the budget allows.