# Restaurant Call Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Restaurant Call Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/133071/Restaurant-Call-Center --- # Restaurant Call Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 10, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Restaurant Call Center ## What is Restaurant Call Center? Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry. ## What is Restaurant Call Center used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Restaurant Call Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.callcenterdex.com&name=Restaurant Call Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Restaurant Call Center 4.8 (5) VS. [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $45 Flat Rate, Per Month Starting Price $199 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.7 (865) Value For Money 5.0 (3) Value For Money 4.5 (777) Customer Service 4.8 (5) Customer Service 4.5 (796) ## Restaurant Call Center alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (865)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [View all alternatives](https://www.capterra.com/p/133071/Restaurant-Call-Center/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Scripting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Manual Dialer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Agents choose who to call and when Progressive Dialer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Restaurant Call Center 12 features Distribute/route/connect calls A call center that both makes and receives calls Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Provide agents with a typical response for common call subject matter Transfers live calls to other agents A call center that primarily receives calls, typically customer service focused Agents choose who to call and when A call center that primarily makes calls, typically sales focused Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (3) Free Trial Basic $45.00 Flat Rate,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (5) 4.8 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JH Josue H. Jefe IT Restaurants ### "Call 2 Kitchen" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 5, 2022 We solved the issue of orders now the time in which orders are delivered is more efficient Pros The calls do not depend on the advisor but the Software manages the taking of the calls for a better control Cons A bit complex implementation due to some processes that are different in our company Reasons for choosing Restaurant Call Center For the integration to the software that we currently use, which are Micros 3700 and Simphony Oracle Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT David T. Gerente de TI Restaurants ### "The Most Complete" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 5, 2022 Pros Call2Kitchen's solution offers you a flexible all-in-one for restaurants. you can answer calls and take orders in the same software. Cons customer service has opportunities, it is very centralized. Reasons for choosing Restaurant Call Center The system allows many integrations and functionalities that are necessary for the development of the daily operations of the call center and the restaurants, allowing the order flow to be simpler. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muqsit S. Manager Information Technology Hospitality ### "Best Call Center Solution for Restaurants " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2022 we are able to manage our delivery & take away orders with order status from a centralized location. Pros This Software is one window solution for the hospitality industry, it helps to manage multiple concepts and multiple menu items for multiple locations in a single window. Cons NOTHING , We did not found any missing feature that cause problem to manage our operations ( Calls ,& Orders ) Reasons for choosing Restaurant Call Center This application was already integrated with our Point of Sale system and has the ability to make integration with local aggregators. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Alberto L. Analista de sistemas Hospitality ### "Call2Kitchen, a powerful call center solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2016 I had been using Call2Kitchen for 6 year and we had made a closely relationship with the software developer because he hear all our need, and they work focus on this. The software has so many feature that make it unique in the market. The integration with the NCR / Aloha POS system is far away the best on his type because it cant work like and extension of the system, having a bi-directional communication with the Aloha POS, and everything that happen in Aloha, Call2Kitchen is update of this changes. Pros It has all the strengths of a call center system, like ACD, Call Waiting, Call routing, live call monitoring, reports and so many more thing. The integration with different POS solution make this call center software the best of his kind. Cons The support service could be more decentralized to give better support service to all the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Elvyn G. Senior Eng. ### "Best all in one callcenter software for restaurant stores. It takes delivery to the next level." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 9, 2016 \- All in one software, you have in one screen sip phone, customer information, order POS and much more. - Easy integration with multivendor POS like Micros, Aloha, PixelPoint and others. - Full Reporting sales, agents and calls. - Eeasy Installation and fast use for technicall staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)