ccdex technologies

Restaurant Call Center

5 / 5
2 reviews

Who Uses This Software?

It is an ideal for small and medium sized call centers handling large call volumes. With a broad range of advanced features, ensuring maximum telesales profitability, productivity and performance.

Average Ratings

2 Reviews

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • ccdex technologies
  • Founded 8
  • United States

About Restaurant Call Center

Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry.

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Restaurant Call Center Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Restaurant Call Center Reviews

Call2Kitchen, a powerful call center solution

Jun 29, 2016

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: It has all the strengths of a call center system, like ACD, Call Waiting, Call routing, live call monitoring, reports and so many more thing. The integration with different POS solution make this call center software the best of his kind.

Cons: The support service could be more decentralized to give better support service to all the platform.

Overall: I had been using Call2Kitchen for 6 year and we had made a closely relationship with the software developer because he hear all our need, and they work focus on this.

The software has so many feature that make it unique in the market.

The integration with the NCR / Aloha POS system is far away the best on his type because it cant work like and extension of the system, having a bi-directional communication with the Aloha POS, and everything that happen in Aloha, Call2Kitchen is update of this changes.

Best all in one callcenter software for restaurant stores. It takes delivery to the next level.

Jun 08, 2016

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: - All in one software, you have in one screen sip phone, customer information, order POS and much more.

- Easy integration with multivendor POS like Micros, Aloha, PixelPoint and others.

- Full Reporting sales, agents and calls.

- Eeasy Installation and fast use for technicall staff.