--- title: "Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenhouse the right Applicant Tracking solution for you? Explore 765 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133100/Greenhouse/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-15" --- Greenhouse 4.5 (765) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 15th, 2026 # Reviews of Greenhouse Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “We implemented it to replace a limited ATS that lacked scheduling, automation, and reliable reporting. Since switching, we have significantly improved hiring efficiency, candidate experience, and internal alignment with hiring managers.“ April 16, 2026 AG Ashley G Senior Talent PartnerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “UI Inefficiencies: Small but frequent friction points, such as only saving the last 5 pasted URLs, add up to significant time waste when trying to personalize scheduling confirmations with Hiring Manager LinkedIn profiles.“ April 22, 2026 JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “The scorecard system allows us to standardize hiring across markets and reduce bias, which was a major gap in our previous ATS.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report.“ April 16, 2026 LB Luis B Chief of StaffInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The structured interview kits make it easy to standardize feedback, and the integrations with our existing tools fit into the workflow without much friction. When everyone uses it consistently, it's one of the better tools for keeping searches organized.“ April 20, 2026 MR Michelle R Senior Director, TalentRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it.“ April 16, 2026 Casandra N Administrative AssistantEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “I can't think of any major cons about Greenhouse, though some applicants have reported their application not showing up on their account after applying for some time.“ July 10, 2026 ## Showing most helpful reviews Showing 1-25 of 765 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Afreen P. Senior Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "A Powerful Recruiting Platform That Brings Structure and Efficiency to Hiring" November 3, 2025 5.0 It’s one of the most structured and user-friendly recruiting platforms I’ve used. The system helps streamline the entire hiring process from posting jobs and tracking applicants to scheduling interviews and managing feedback. The integrations with other HR and communication tools (like Outlook, Slack, and Zoom) save a lot of manual work. I also appreciate how Greenhouse supports structured hiring and DEI initiatives through scorecards and unbiased evaluation tools. Pros The user interface is intuitive and well-organized, making it easier for our hiring team Excellent integrations with calendars (Google, Outlook) and many other HR tools, which streamlined interview scheduling and reduced administrative overhead Cons The pricing is on the higher side, especially for smaller companies or teams with limited budgets. Some users found the reporting and data-export features to be less flexible or user-friendly than expected. Review Source MH Mikayla H. Senior Talent Acquisition Lead Hospital & Health Care Used the software for: 2+ years ### "Senior Talent Acquisition Lead" April 16, 2026 5.0 I have implemented and used greenhouse at two different organizations over the last 5 years, and there is a reason I keep coming back. They have a wonderful customer service team and are dedicated to keeping up with industry trends and implementing updates on a regular basis. Pros Exemplary customer support and a comprehensive library of how-to and help articles. User friendly, highly customizable. Reporting features are high-level and actually useful. Cons Our team specifically desires more automation features and wishes the existing automation features were more customizable. This has gotten better with time! Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Prior experience with GH and our Lever ATS was very basic, lacking many standard features with extremely clunky reporting. Review Source VR Verified Reviewer People Operations Specialist Computer Software Used the software for: 2+ years ### "It will get the job done!" April 14, 2026 3.0 Overall, my experience with Greenhouse has been okay. There are opportunities to improve performance to better meet our expectations in terms of personalization and reporting capability. Pros Greenhouse is relatively quick to respond when I need a quick question answered in their support chat. They are super friendly, and even if I don't get the answer I'm hoping for, I'm able to solve for that quickly and move on to a different solution. Cons Greenhouse seems to be slightly stuck in the past. I think they offer too much-- more than they are capable of supporting well. So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient. Review Source VR Verified Reviewer Administrative Assistant Education Management Used the software for: 1-2 years ### "Greenhouse is the way to go!" July 10, 2026 5.0 Greenhouse overall has been a great experience, with ease of use for our hiring team. As someone who applied for a higher position internally and used the Greenhouse hiring system myself I found it so easy to navigate and keep track of my application after applying. Pros Easy to use interface for both the applicant and the hiring team. The portal is user friendly and clear on how to access. I would consider it an incredibly valuable software. Cons I can't think of any major cons about Greenhouse, though some applicants have reported their application not showing up on their account after applying for some time. Review Source JV Jordan V. Talent Acquisition Specialist Oil & Energy Used the software for: 1-2 years ### "Greenhouse is amazing! " April 16, 2026 5.0 I am really enjoying using Greenhouse. It has helped with our recruiting efforts so much. The customer support we have is also very useful and timely. Pros The accessibility and how much use we get out of it. We have an amazing customer support person named \[sensitive content hidden\] who is very attentive and helps with all issues that arise. Cons The inability to add basic application questions as needed. We have a lot of use with specific questions from candiates and it would be easiest to add them ourselves versus having to do a workaround. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The functionality that Greenhouse offered over ADP. There was much more in Greenhouse we were able to do. Review Source KM Kelly M. Sr. Coordinator, HR Talent Sports Used the software for: 1-2 years ### "Greenhouse is a great tool for recruiting!" April 16, 2026 5.0 We really like it - it works for our companys needs in regards to recruiting and hiring. Easily intergrates with ADP Pros Ease of use - very user friendly. Staff seem to be able to pick up & learn easily. Customer Support - alsway a quick response time Cons Applicant Tracking - making candidates easier to flag to move forward in the intervew process I think that is not as user friendly and take a while to learn Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Needed something more user friendly and easier to trackcandidates and jobs Review Source SW Sylvia W. Talent Acquisition Partner Information Technology and Services Used the software for: 2+ years ### "Value for money" April 16, 2026 5.0 It makes recruiting for us so much easier as we can track everything from the ATS and makes us focus on everything else Pros Strong customer support, easy to use and efficient process automation for hiring workflows, we love that we can also send emails in bulk Cons No concerns to highlight at the moment; everything is working as expected. We are still experementing the new features. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We wanted an ATS that could capture everything that we wanted Review Source CS Christi S. Manager Talent Acquisition Financial Services Used the software for: 6-12 months ### "Great ATS Easy to Use" April 16, 2026 5.0 So much better than my previous ATS Paycom. Makes my job easier and faster, able to review candidates and get them through the process quickly. Easy for hiring managers to use as well Pros Easy to use, their customer service is amazing and available in real time. Love that I can email candidates and get feedback directly in the system and that it integrates easily with Outlook, Slack, Teams etc. Cons Cannot text from the system this would help me be able to connect with candidates faster and easier. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Workable](https://www.capterra.com/p/130175/Workable/) Reason for choosing Greenhouse reporting and customizations that made our day to day easier Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We did not have reporting, system was not easy to use. Review Source CS Christie S. Head of Recruiting and Talent Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use!" April 16, 2026 5.0 It's been great! I do wish it had a few more integrations, however overall l like it. I have recommended it to many people. Pros Ease of learning and functionality. Getting onboarded was relatively easy. The customer support is top notch! Cons I feel the reports are not the easiest to use and could certainly be much more intuitive and detailed. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Greenhouse it was overall a far better project with many integrations Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) It was not a good program at all for our company. Review Source KS Kelly S. Talent Acquisition Operations Lead Information Technology and Services Used the software for: 6-12 months ### "Scheduling perspective" April 20, 2026 3.0 Overall Greenhouse has been a good ATS, but I do believe there is room for improvement on the reporting of coordination and scheduling ease. Pros What I like most is that there is customer support willing to help me with non complex issues that accommodates multiple time zones Cons What I like least is probably the amount of data that im able to pull for scheduling. I would also like to see AI incorporated more into scheduling Switched from [Prelude](https://www.capterra.com/p/168572/Interview-Schedule/) Prelude was sunsetting their product so we had to choose another ATS Review Source MF Mindy F. Head of People Operations Financial Services Used the software for: 1-2 years ### "Overall a good ATS, still some minor room for improvement " December 5, 2024 4.0 Overall it is good. It has taken a while to get to used to the new UI though Pros I like the workflows that are built in. It is easy to see scorecards in a way that makes hiring decisions easy. Cons I don't like that I can't see when a candidate responds to an email or that I can't "reply" to an email. There lacks an ability of a single email thread with a candidate. I would also like to know if a candidate "accepts" calendar invites. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Greenhouse function and cost were the main determinants Switched from [Ashby](https://www.capterra.com/p/10004338/Ashby/) At the time, Ashby lacked a few features we were looking for. Also, at renewal they increased the pricing significantly Review Source MS Morgan S. co-founder Human Resources Used the software for: 2+ years ### "Loyal Customer" November 26, 2024 4.0 We have continued to use Greenhouse, and will plan to over the next few years. We have not seen a lot of support with the continued learning. Pros User friendly, we all like how simple it is. Cons I am not sure what I am not using and what is there for me to make my greenhouse experience more useful. and effective Alternatives considered [JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Greenhouse user ease, they were less expensive but we felt there was more features we could use with Greenhouse Review Source JE James E. People Computer Software Used the software for: 1-2 years ### "Our go-to choice by a mile! " December 5, 2024 5.0 Highly recommend. We moved away from Lever and we haven't looked back! Pros Ease of use, functionality & customer service are excellent! We thoroughly enjoy our time with Greenhouse thus far! Cons Integrations can be tricky, but usually boil down to the functionality of the HRIS, and not Greenhouse. Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Functionality was not cutting it. Ease of use nowhere near as high. Review Source WZ Waael Z. People Operations Generalist Biotechnology Used the software for: 2+ years ### "Greenhouse! Reliable and friendly!" December 12, 2024 5.0 Love everything about Greenhouse but I am still getting use to the new visual layout of it! I am a fan of the older one! Pros Efficient, easy to use, and love the reporting tools it has! Cons Not having time zones within the scheduling aspect of Greenhouse Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse Greenhouse has better recuiter friendly tools Review Source TF Tiffany F. Talent Acquisition Recruiter Financial Services Used the software for: 2+ years ### "Greenhouse is great!" April 22, 2026 4.0 Overall, my experience has been good. Have had a lot of growing pains throughout the years but it has come a long way since I first starting using it. I look forward to it's continued growth. Pros I think it's easy to learn and user friendly. You have quick access to customer support and account representatives are usually helpful. Although since we got our new one, we haven't heard from them very much. Our old account rep, \[sensitive content hidden\], was amazing. They do try and keep up with the trends by coming out with new features throughout the year and informing us of the new features over email. The new features has helped with process automation to some degree. Overall, it is a great value for your money. Cons I do think it sometimes tend to behind the trend on the features. There are still some core things within the ATS that is hard to navigate or you have to find workarounds for. Review Source AK Ahisha K. Senior Talent Acquisition Partner Financial Services Used the software for: 2+ years ### "Good experience with Greenhouse as a recruiter " April 21, 2026 5.0 Overall, it has been a very positive experience, and I’m glad our company uses Greenhouse. It also allows employees to track the status of their own referrals without needing to ask the recruiter. Pros Easy to understand and simple to move candidates’ CVs through each stage. As a recruiter or hiring manager, the system is very straightforward and easy to navigate independently. Cons Hopefully, a filter function could be added for the application questions. For example, it would be helpful if I could filter candidates who do not require visa sponsorship and review those CVs directly. Review Source MR Michelle R. Senior Director, Talent Retail Used the software for: 2+ years ### "Senior Director, Talent" April 16, 2026 3.0 Pros It's a very well known and broadly used applicant tracking system. There are a lot of function customization opportunities. It also integrates with a large number of external vendors and tools. Cons Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions. Simple functions don't yet exist, like being able to pull reporting or build dashboards for more than 2 variables. Review Source CM Connor M. Account Executive Human Resources Used the software for: Less than 6 months ### "Great applicant management tool" January 28, 2026 5.0 My overall experience with greenhouse is 100% positive. No complaints from my use. I have only been using it a little while but love everything so far.. Pros Greenhouse offers one of the most intuitive platforms for applicant tracking and referrals to hire top talent. Cons Greenhouse is so easy to use and so easy for employees to refer their friends and colleges. Out of all the platforms I’ve used this is the easiest. Review Source SK Sheniga K. People technology manager Financial Services Used the software for: 2+ years ### "Greenhouse review" September 9, 2025 3.0 Pros Some highlights includes value for money, customer support, ease of use. features are good and useful Cons It is a standalone and needs integration - integration is an opportunity we havent explored well in our current scenarios Review Source CP Chandana P. Senior HR Construction Used the software for: I used a free trial ### "A good recruitment & ATS providing software" April 4, 2025 5.0 Overall Greenhouse Software is mixed reviews from using as an HR and as well as candidate login .I appreciate the company's culture and the software's functionality, others highlight areas for improvement in leadership decisions and user interface design Pros "It has been a really good experience, and the candidates also like the way the platform helps the process, besides that, the customer support it's really fast and friendly." Cons Few challenges with the software's interface and customization options. Review Source LS Lisa S. Director of Customer Development Information Technology and Services Used the software for: 6-12 months ### "Greenhouse keeps me organized" February 6, 2025 5.0 I took on a new role for a growing company and needed a solution to assist with the many tasks of my new role. Greenhouse has been a huge time saver and helps me keep everything organized. Pros I find Greenhouse extremely user friendly and their customer service is great. I also find the task reminders very helpful. Cons I have been very pleased with Greenhouse but I feel there could be some automation or development added to the email function as I cannot see all the activity like accepting calendar invites. Review Source Abhishek P. Developer Assosciate Information Technology and Services Used the software for: 1-2 years ### "Onboarding tool" January 9, 2025 4.0 Good product to track the onboarding process and refer to candidate interview status. To know interviewer details , documentation timeline and process we use this product. Pros 1\. The layout is straightforward to use. 2. Marking and managing leaves, correction, data collaboration, and digital signature is simple. 3. Timely reminders of company events and tracking of new opportunities and interview process going on for referred candidates. Cons No Cons are to be shared as such. All things worked fine and smoothly. Review Source CR Camila R. Talent Attraction Associate Financial Services Used the software for: 2+ years ### "Greenhouse makes recruitment easier " December 2, 2024 5.0 Overall greenhouse has been really useful to centralize our company's recruitment process and share relevant info with no-HR employees. Also, helps to better organize the work of recruiters and to be aware of the processes that require more attention. Pros It simplify a lot the recruitment process, also, the reports are very helpful to show the managers the progress that we do in the different positions that we have open. Cons I would like to have the option of customize statistics to the reports, not only create charts and generic statistics. Review Source kS katie S. Director of Talent Operations Education Management Used the software for: 2+ years ### "Positive all around" December 3, 2024 5.0 Critical to our hiring processes - our teams across various sites love this platform Pros Very user friendly, 24/7 available chat support, cutting edge features. Cons The new profile interface is taking time to adjust to for our teams Review Source KA Kristi A. Recruiting Manager Information Technology and Services Used the software for: 2+ years ### "User friendly ATS!" November 26, 2024 4.0 My overall experience with GH has been a positive one. I do wish the reporting was better. An easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Pros It's very easy to use. The scorecards are by far a favorite feature! Cons The new changes and the reporting. My team really loves the legacy view and has not wanted to switch to the new version. For reports, it would be amazing if there were an easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.