--- title: "Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenhouse the right Applicant Tracking solution for you? Explore 764 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133100/Greenhouse/reviews/" page_type: "reviews" language: "en" --- Greenhouse 4.5 (764) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Greenhouse Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “We implemented it to replace a limited ATS that lacked scheduling, automation, and reliable reporting. Since switching, we have significantly improved hiring efficiency, candidate experience, and internal alignment with hiring managers.“ April 16, 2026 AG Ashley G Senior Talent PartnerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “UI Inefficiencies: Small but frequent friction points, such as only saving the last 5 pasted URLs, add up to significant time waste when trying to personalize scheduling confirmations with Hiring Manager LinkedIn profiles.“ April 22, 2026 JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “The scorecard system allows us to standardize hiring across markets and reduce bias, which was a major gap in our previous ATS.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report.“ April 16, 2026 LB Luis B Chief of StaffInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The structured interview kits make it easy to standardize feedback, and the integrations with our existing tools fit into the workflow without much friction. When everyone uses it consistently, it's one of the better tools for keeping searches organized.“ April 20, 2026 MR Michelle R Senior Director, TalentRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it.“ April 16, 2026 Tyra O People Operations SpecialistComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 764 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana H. Principal Non-Profit Organization Management Used the software for: 1-2 years ### "Greenhouse - great candidate CRM for larger organizations" December 1, 2025 5.0 Overall, it's easy to use and a good tool. It is definitely a good tool for larger organizations that need all the features. Pros I use Greenhouse for candidate screening. It's very easy to use and has robust featured, especially for search. I don't have my own Greenhouse account, so I use with my clients who use Greenhouse for their candidate CRM. Cons From what I've seen, it's a bit pricey. I'm a 1-person shop and don't need most of the features. I don't use it for interviewing. Review Source JK Joanna K. Recruiting Manager Security and Investigations Used the software for: 2+ years ### "Supports growing companies " April 22, 2026 5.0 Pros The built in automations, streamline processes and set up makes recruiting fast easy and manageable. Best thing, it is easy for hiring managers to navigate. Cons You need to have a few add ons for additional features, such as AI tools, texting and note taking. The App is horrible and almost none functional. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Greenhouse Better functionality and more options for setting up. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Functionality and price were much better with Greenhouse. Review Source VR Verified Reviewer People Operations Specialist Computer Software Used the software for: 2+ years ### "It will get the job done!" April 14, 2026 3.0 Overall, my experience with Greenhouse has been okay. There are opportunities to improve performance to better meet our expectations in terms of personalization and reporting capability. Pros Greenhouse is relatively quick to respond when I need a quick question answered in their support chat. They are super friendly, and even if I don't get the answer I'm hoping for, I'm able to solve for that quickly and move on to a different solution. Cons Greenhouse seems to be slightly stuck in the past. I think they offer too much-- more than they are capable of supporting well. So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient. Review Source MH Mikayla H. Senior Talent Acquisition Lead Hospital & Health Care Used the software for: 2+ years ### "Senior Talent Acquisition Lead" April 16, 2026 5.0 I have implemented and used greenhouse at two different organizations over the last 5 years, and there is a reason I keep coming back. They have a wonderful customer service team and are dedicated to keeping up with industry trends and implementing updates on a regular basis. Pros Exemplary customer support and a comprehensive library of how-to and help articles. User friendly, highly customizable. Reporting features are high-level and actually useful. Cons Our team specifically desires more automation features and wishes the existing automation features were more customizable. This has gotten better with time! Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Prior experience with GH and our Lever ATS was very basic, lacking many standard features with extremely clunky reporting. Review Source JV Jordan V. Talent Acquisition Specialist Oil & Energy Used the software for: 1-2 years ### "Greenhouse is amazing! " April 16, 2026 5.0 I am really enjoying using Greenhouse. It has helped with our recruiting efforts so much. The customer support we have is also very useful and timely. Pros The accessibility and how much use we get out of it. We have an amazing customer support person named \[sensitive content hidden\] who is very attentive and helps with all issues that arise. Cons The inability to add basic application questions as needed. We have a lot of use with specific questions from candiates and it would be easiest to add them ourselves versus having to do a workaround. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The functionality that Greenhouse offered over ADP. There was much more in Greenhouse we were able to do. Review Source KM Kelly M. Sr. Coordinator, HR Talent Sports Used the software for: 1-2 years ### "Greenhouse is a great tool for recruiting!" April 16, 2026 5.0 We really like it - it works for our companys needs in regards to recruiting and hiring. Easily intergrates with ADP Pros Ease of use - very user friendly. Staff seem to be able to pick up & learn easily. Customer Support - alsway a quick response time Cons Applicant Tracking - making candidates easier to flag to move forward in the intervew process I think that is not as user friendly and take a while to learn Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Needed something more user friendly and easier to trackcandidates and jobs Review Source SW Sylvia W. Talent Acquisition Partner Information Technology and Services Used the software for: 2+ years ### "Value for money" April 16, 2026 5.0 It makes recruiting for us so much easier as we can track everything from the ATS and makes us focus on everything else Pros Strong customer support, easy to use and efficient process automation for hiring workflows, we love that we can also send emails in bulk Cons No concerns to highlight at the moment; everything is working as expected. We are still experementing the new features. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We wanted an ATS that could capture everything that we wanted Review Source CS Christi S. Manager Talent Acquisition Financial Services Used the software for: 6-12 months ### "Great ATS Easy to Use" April 16, 2026 5.0 So much better than my previous ATS Paycom. Makes my job easier and faster, able to review candidates and get them through the process quickly. Easy for hiring managers to use as well Pros Easy to use, their customer service is amazing and available in real time. Love that I can email candidates and get feedback directly in the system and that it integrates easily with Outlook, Slack, Teams etc. Cons Cannot text from the system this would help me be able to connect with candidates faster and easier. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Workable](https://www.capterra.com/p/130175/Workable/) Reason for choosing Greenhouse reporting and customizations that made our day to day easier Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We did not have reporting, system was not easy to use. Review Source CS Christie S. Head of Recruiting and Talent Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use!" April 16, 2026 5.0 It's been great! I do wish it had a few more integrations, however overall l like it. I have recommended it to many people. Pros Ease of learning and functionality. Getting onboarded was relatively easy. The customer support is top notch! Cons I feel the reports are not the easiest to use and could certainly be much more intuitive and detailed. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Greenhouse it was overall a far better project with many integrations Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) It was not a good program at all for our company. Review Source KS Kelly S. Talent Acquisition Operations Lead Information Technology and Services Used the software for: 6-12 months ### "Scheduling perspective" April 20, 2026 3.0 Overall Greenhouse has been a good ATS, but I do believe there is room for improvement on the reporting of coordination and scheduling ease. Pros What I like most is that there is customer support willing to help me with non complex issues that accommodates multiple time zones Cons What I like least is probably the amount of data that im able to pull for scheduling. I would also like to see AI incorporated more into scheduling Switched from [Prelude](https://www.capterra.com/p/168572/Interview-Schedule/) Prelude was sunsetting their product so we had to choose another ATS Review Source SN Susan N. Sr. HR Specialist Automotive Used the software for: Less than 6 months ### "Quality ATS Platform" April 14, 2025 3.0 Pros All in one solution to get our hiring managers onboard with the recruiting lifecycle. Job board integrations. Cons Implementation was challenging but the support team was helpful and thorough. Roles and permissions was confusing. Switched from [Pinpoint](https://www.capterra.com/p/174069/Pinpoint/) Pinpoint had a lack of customization that we needed. Review Source DW Danny W. Sr. People Technology Analyst Financial Services Used the software for: 2+ years ### "Great for basics and most companies. If complex, need to scale beyond Greenhouse." November 13, 2024 4.0 Overall good for getting things set up. If building out end-to-end process, most of the config for me has been done off platform. Pros Covers the basics, allows lots of on platform customization. Cons Very limited in the on-platform customization. No conditional logic on forms or fields (only department/location). Creates a reliance on third-party platform to solve processes that involve more than a linear progression. API docs are outdated and unreliable. Some functionality is limited and relies on a fixed flow (the take-home test/form should extend beyond the scope it's in) Sandbox account should be much more friendly to acquire. Testing in production is disruptive, but must upgrade to highest pricing tier to get a sandbox (most other HR SaaS tools we work with seem to have alternatives) Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse Pricing and feature set. Greenhouse API was laid out well. Allowed for per-job management vs. Per-candidate Review Source AF Alexis F. Talent Coordinator E-Learning Used the software for: 1-2 years ### "The platform for those who do not need to rely on AI" December 9, 2024 4.0 The experience has been a 10/10. I love being able to attend their office hours if I have a new or innovative question. Pros I love that GH is actively making a product that lets TA personnel use their craft as opposed to relying on AI. There are so many helpful features that mitigate bias, and we find it easy to help share and use this platform with our hiring managers Cons Greenhouse continues to be innovative, but not at the same rate as other companies. This is not a true negative, but they are always willing to help find a solution. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We were looking for something that allowed us to make more biased selections Review Source DC Daniel C. Recruiting Director Staffing and Recruiting Used the software for: 6-12 months ### "Greenhouse Getting It Done" December 5, 2024 5.0 Things have been good but we are up for review on pricing and renewal....so we will see ;) Pros Easy integrations and the collaboration/feedback piece is great. Cons Sourcing candidates in the database is difficult. Would love to see some AI search capabilities Switched from [ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) Zip was not getting it done for us. I was used to a better system and wanted to make the switch. Landed on GH Review Source EW Ellen W. Senior Talent Acquisition Specialist Real Estate Used the software for: 2+ years ### "Greenhouse General Survey" April 22, 2026 4.0 Greenhouse is generally easy to navigate and the tech support is usually helpful. There are times when the application is clunky and slow. Pros Easy navigation, scorecards usability, easy to email teams/candidates, customizable and AI feature to generate behavioral based questions. Cons Clunkiness, stalling, freezing. Also, I don't have a place to put prospects unless I link them to a specific job. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) More functionalities, database management Review Source DK Denise K. Talent Acquisition Director Accounting Used the software for: 2+ years ### "A strong ATS for Structured Hiring" April 20, 2026 4.0 Greenhouse is excellent and a strong ATS platform for scaling teams with a clean interface. The structure, automation and collaboration features help streamline hiring and reduce manual work. Pros Greenhouse is very easy to navigate, intuitive and a friendly interface. Clean application flow and customizable email templates make communication smooth. Structured hiring workflows with clear stages, scorecards, interview kits to keep the process consistent. Cons No built in NPS scoring for candidate survey and no native headcount planning or headcount management feature. Review Source MR Michelle R. Senior Director, Talent Retail Used the software for: 2+ years ### "Senior Director, Talent" April 16, 2026 3.0 Pros It's a very well known and broadly used applicant tracking system. There are a lot of function customization opportunities. It also integrates with a large number of external vendors and tools. Cons Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions. Simple functions don't yet exist, like being able to pull reporting or build dashboards for more than 2 variables. Review Source SC Stephanie C. Manager Computer Software Used the software for: 2+ years ### "Great use for recruiting!" May 7, 2025 5.0 simple, organized for all parties to use. I think its a great recruiting app Pros its very organized and trys to keep on communication together Cons When the replies come in from candidates through our emails it doesn't copy into the notes as well Review Source CM Connor M. Account Executive Human Resources Used the software for: Less than 6 months ### "Great applicant management tool" January 28, 2026 5.0 My overall experience with greenhouse is 100% positive. No complaints from my use. I have only been using it a little while but love everything so far.. Pros Greenhouse offers one of the most intuitive platforms for applicant tracking and referrals to hire top talent. Cons Greenhouse is so easy to use and so easy for employees to refer their friends and colleges. Out of all the platforms I’ve used this is the easiest. Review Source QJ Quay J. Recruiting Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Greenhouse Review" December 4, 2024 4.0 Overall, I've been using the platform for a few years and I appreciate how convenient it is. It's also easy to teach those who are unfamiliar. I initially struggled with the new profile set up but have come to really like it. I'd recommend Greenhouse overall. Pros It is user friendly and easy to navigate even for those unfamiliar with the system. Cons I wish there was a way to send interview invites directly from Greenhouse, especially onsite interviews. It would b e nice if it was more seamlessly integrated with Zoom so that it could generate zoom links and be shared that way. It would also be nice if there was a way to create multiple interview pipelines and interviews for one job for cases where there might be more than one hiring manager and team EG: multiple headcount Review Source BP Brandon P. Practice Coordinator Hospital & Health Care Used the software for: 2+ years ### "My Greenhouse experience" March 19, 2025 5.0 My overall experience with Greenhouse has been great, very minimal issues with it and am happy to use this. Pros What I like most about Greenhouse is the user interface. It's very easy to navigate making it user friendly to all who use it. Cons Regarding what I like least about Greenhouse is how sometimes information may not be displayed and while it's a very small technical error, Greenhouse still remains to be preferred for us. Review Source CR Camila R. Talent Attraction Associate Financial Services Used the software for: 2+ years ### "Greenhouse makes recruitment easier " December 2, 2024 5.0 Overall greenhouse has been really useful to centralize our company's recruitment process and share relevant info with no-HR employees. Also, helps to better organize the work of recruiters and to be aware of the processes that require more attention. Pros It simplify a lot the recruitment process, also, the reports are very helpful to show the managers the progress that we do in the different positions that we have open. Cons I would like to have the option of customize statistics to the reports, not only create charts and generic statistics. Review Source LS Lisa S. Director of Customer Development Information Technology and Services Used the software for: 6-12 months ### "Greenhouse keeps me organized" February 6, 2025 5.0 I took on a new role for a growing company and needed a solution to assist with the many tasks of my new role. Greenhouse has been a huge time saver and helps me keep everything organized. Pros I find Greenhouse extremely user friendly and their customer service is great. I also find the task reminders very helpful. Cons I have been very pleased with Greenhouse but I feel there could be some automation or development added to the email function as I cannot see all the activity like accepting calendar invites. Review Source KA Kristi A. Recruiting Manager Information Technology and Services Used the software for: 2+ years ### "User friendly ATS!" November 26, 2024 4.0 My overall experience with GH has been a positive one. I do wish the reporting was better. An easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Pros It's very easy to use. The scorecards are by far a favorite feature! Cons The new changes and the reporting. My team really loves the legacy view and has not wanted to switch to the new version. For reports, it would be amazing if there were an easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Review Source VR Verified Reviewer Recruiter Financial Services Used the software for: 1-2 years ### "Very happy with Greenhouse" November 13, 2024 5.0 Overall, I would highly recommend Greenhouse. The only thing that could be improved is ease of use with their data reporting features. Pros I really like how easy it is to flip through candidates, and see information about their application. Cons Their data reporting features could be better, they aren't super intuitive. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.