--- title: "Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greenhouse the right Applicant Tracking solution for you? Explore 765 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133100/Greenhouse/reviews/" page_type: "reviews" language: "en" --- Greenhouse 4.5 (765) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Greenhouse Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “We implemented it to replace a limited ATS that lacked scheduling, automation, and reliable reporting. Since switching, we have significantly improved hiring efficiency, candidate experience, and internal alignment with hiring managers.“ April 16, 2026 AG Ashley G Senior Talent PartnerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “UI Inefficiencies: Small but frequent friction points, such as only saving the last 5 pasted URLs, add up to significant time waste when trying to personalize scheduling confirmations with Hiring Manager LinkedIn profiles.“ April 22, 2026 JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “The scorecard system allows us to standardize hiring across markets and reduce bias, which was a major gap in our previous ATS.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report.“ April 16, 2026 LB Luis B Chief of StaffInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The structured interview kits make it easy to standardize feedback, and the integrations with our existing tools fit into the workflow without much friction. When everyone uses it consistently, it's one of the better tools for keeping searches organized.“ April 20, 2026 MR Michelle R Senior Director, TalentRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions.“ April 16, 2026 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it.“ April 16, 2026 Tyra O People Operations SpecialistComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 765 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Afreen P. Senior Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "A Powerful Recruiting Platform That Brings Structure and Efficiency to Hiring" November 3, 2025 5.0 It’s one of the most structured and user-friendly recruiting platforms I’ve used. The system helps streamline the entire hiring process from posting jobs and tracking applicants to scheduling interviews and managing feedback. The integrations with other HR and communication tools (like Outlook, Slack, and Zoom) save a lot of manual work. I also appreciate how Greenhouse supports structured hiring and DEI initiatives through scorecards and unbiased evaluation tools. Pros The user interface is intuitive and well-organized, making it easier for our hiring team Excellent integrations with calendars (Google, Outlook) and many other HR tools, which streamlined interview scheduling and reduced administrative overhead Cons The pricing is on the higher side, especially for smaller companies or teams with limited budgets. Some users found the reporting and data-export features to be less flexible or user-friendly than expected. Review Source JK Joanna K. Recruiting Manager Security and Investigations Used the software for: 2+ years ### "Supports growing companies " April 22, 2026 5.0 Pros The built in automations, streamline processes and set up makes recruiting fast easy and manageable. Best thing, it is easy for hiring managers to navigate. Cons You need to have a few add ons for additional features, such as AI tools, texting and note taking. The App is horrible and almost none functional. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Greenhouse Better functionality and more options for setting up. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Functionality and price were much better with Greenhouse. Review Source VR Verified Reviewer People Operations Specialist Computer Software Used the software for: 2+ years ### "It will get the job done!" April 14, 2026 3.0 Overall, my experience with Greenhouse has been okay. There are opportunities to improve performance to better meet our expectations in terms of personalization and reporting capability. Pros Greenhouse is relatively quick to respond when I need a quick question answered in their support chat. They are super friendly, and even if I don't get the answer I'm hoping for, I'm able to solve for that quickly and move on to a different solution. Cons Greenhouse seems to be slightly stuck in the past. I think they offer too much-- more than they are capable of supporting well. So, they try to be innovative and forward-thinking, but most of their basic functions, like reporting, are unintuitive and ancient. Review Source MH Mikayla H. Senior Talent Acquisition Lead Hospital & Health Care Used the software for: 2+ years ### "Senior Talent Acquisition Lead" April 16, 2026 5.0 I have implemented and used greenhouse at two different organizations over the last 5 years, and there is a reason I keep coming back. They have a wonderful customer service team and are dedicated to keeping up with industry trends and implementing updates on a regular basis. Pros Exemplary customer support and a comprehensive library of how-to and help articles. User friendly, highly customizable. Reporting features are high-level and actually useful. Cons Our team specifically desires more automation features and wishes the existing automation features were more customizable. This has gotten better with time! Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Prior experience with GH and our Lever ATS was very basic, lacking many standard features with extremely clunky reporting. Review Source JV Jordan V. Talent Acquisition Specialist Oil & Energy Used the software for: 1-2 years ### "Greenhouse is amazing! " April 16, 2026 5.0 I am really enjoying using Greenhouse. It has helped with our recruiting efforts so much. The customer support we have is also very useful and timely. Pros The accessibility and how much use we get out of it. We have an amazing customer support person named \[sensitive content hidden\] who is very attentive and helps with all issues that arise. Cons The inability to add basic application questions as needed. We have a lot of use with specific questions from candiates and it would be easiest to add them ourselves versus having to do a workaround. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The functionality that Greenhouse offered over ADP. There was much more in Greenhouse we were able to do. Review Source KM Kelly M. Sr. Coordinator, HR Talent Sports Used the software for: 1-2 years ### "Greenhouse is a great tool for recruiting!" April 16, 2026 5.0 We really like it - it works for our companys needs in regards to recruiting and hiring. Easily intergrates with ADP Pros Ease of use - very user friendly. Staff seem to be able to pick up & learn easily. Customer Support - alsway a quick response time Cons Applicant Tracking - making candidates easier to flag to move forward in the intervew process I think that is not as user friendly and take a while to learn Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Needed something more user friendly and easier to trackcandidates and jobs Review Source SW Sylvia W. Talent Acquisition Partner Information Technology and Services Used the software for: 2+ years ### "Value for money" April 16, 2026 5.0 It makes recruiting for us so much easier as we can track everything from the ATS and makes us focus on everything else Pros Strong customer support, easy to use and efficient process automation for hiring workflows, we love that we can also send emails in bulk Cons No concerns to highlight at the moment; everything is working as expected. We are still experementing the new features. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We wanted an ATS that could capture everything that we wanted Review Source CS Christi S. Manager Talent Acquisition Financial Services Used the software for: 6-12 months ### "Great ATS Easy to Use" April 16, 2026 5.0 So much better than my previous ATS Paycom. Makes my job easier and faster, able to review candidates and get them through the process quickly. Easy for hiring managers to use as well Pros Easy to use, their customer service is amazing and available in real time. Love that I can email candidates and get feedback directly in the system and that it integrates easily with Outlook, Slack, Teams etc. Cons Cannot text from the system this would help me be able to connect with candidates faster and easier. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Workable](https://www.capterra.com/p/130175/Workable/) Reason for choosing Greenhouse reporting and customizations that made our day to day easier Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We did not have reporting, system was not easy to use. Review Source CS Christie S. Head of Recruiting and Talent Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use!" April 16, 2026 5.0 It's been great! I do wish it had a few more integrations, however overall l like it. I have recommended it to many people. Pros Ease of learning and functionality. Getting onboarded was relatively easy. The customer support is top notch! Cons I feel the reports are not the easiest to use and could certainly be much more intuitive and detailed. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Greenhouse it was overall a far better project with many integrations Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) It was not a good program at all for our company. Review Source Teresa I. People technology solutions manager Hospitality Used the software for: 6-12 months ### "Easiest to use ATS in the market. " September 16, 2025 5.0 As an end user, it is the simplest and easiest to use applicant tracking system in the market. Makes applying to jobs a delightful experience Pros Extremely easy to use compared to other cloud based applicant tracking system. No unnecessary creation os accounts and credentials for tracking. automated emails and workflows are an added advantage Cons Difficult to integrate with other hcm systems. the information captured is minimal and may not suffice the mandatory requirements for the backend HRIS system Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Greenhouse UI and candidate experience. ability to integrate with workday Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) for improved candidate experience based on survey results Review Source MS Morgan S. co-founder Human Resources Used the software for: 2+ years ### "Loyal Customer" November 26, 2024 4.0 We have continued to use Greenhouse, and will plan to over the next few years. We have not seen a lot of support with the continued learning. Pros User friendly, we all like how simple it is. Cons I am not sure what I am not using and what is there for me to make my greenhouse experience more useful. and effective Alternatives considered [JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing Greenhouse user ease, they were less expensive but we felt there was more features we could use with Greenhouse Review Source AF Alexis F. Talent Coordinator E-Learning Used the software for: 1-2 years ### "The platform for those who do not need to rely on AI" December 9, 2024 4.0 The experience has been a 10/10. I love being able to attend their office hours if I have a new or innovative question. Pros I love that GH is actively making a product that lets TA personnel use their craft as opposed to relying on AI. There are so many helpful features that mitigate bias, and we find it easy to help share and use this platform with our hiring managers Cons Greenhouse continues to be innovative, but not at the same rate as other companies. This is not a true negative, but they are always willing to help find a solution. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We were looking for something that allowed us to make more biased selections Review Source DW Danny W. Sr. People Technology Analyst Financial Services Used the software for: 2+ years ### "Great for basics and most companies. If complex, need to scale beyond Greenhouse." November 13, 2024 4.0 Overall good for getting things set up. If building out end-to-end process, most of the config for me has been done off platform. Pros Covers the basics, allows lots of on platform customization. Cons Very limited in the on-platform customization. No conditional logic on forms or fields (only department/location). Creates a reliance on third-party platform to solve processes that involve more than a linear progression. API docs are outdated and unreliable. Some functionality is limited and relies on a fixed flow (the take-home test/form should extend beyond the scope it's in) Sandbox account should be much more friendly to acquire. Testing in production is disruptive, but must upgrade to highest pricing tier to get a sandbox (most other HR SaaS tools we work with seem to have alternatives) Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse Pricing and feature set. Greenhouse API was laid out well. Allowed for per-job management vs. Per-candidate Review Source DC Daniel C. Recruiting Director Staffing and Recruiting Used the software for: 6-12 months ### "Greenhouse Getting It Done" December 5, 2024 5.0 Things have been good but we are up for review on pricing and renewal....so we will see ;) Pros Easy integrations and the collaboration/feedback piece is great. Cons Sourcing candidates in the database is difficult. Would love to see some AI search capabilities Switched from [ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) Zip was not getting it done for us. I was used to a better system and wanted to make the switch. Landed on GH Review Source SRH Sarah Ruth H. People and Talent Consultant Hospital & Health Care Used the software for: 2+ years ### "Greenhouse still is the best ATS on the market" November 26, 2024 5.0 Pros Love how easy it is to set up, as well as mange and direct multiple recruiting processes at once. Cons The integration with Outlook is rough. We've recently switched to Google, which has been much easier. We had challenges with the Checkr integration as well, because we were ordering complex background checks. Ideally those features could be improved in the future. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Greenhouse Better process management as well as ease of use for my team at large. Review Source RB Rajesh B. Senior Implementation Specialist Market Research Used the software for: 1-2 years ### "Close System. Good Enough When You Do Not Need Much Customizations." November 13, 2024 3.0 Pros The overall UI of the greenhouse is user friendly and navigation is very clear. It does serve mostly all hiring requirements. Cons Greenhouse doesn't provide any customization be it reports, custom fields, granular permissions or anything. It's mostly the closed system unless you decide to pay additionally for anything. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse Considering the automation, ease of development and all in one business solutions provided by Workday. Review Source TF Tiffany F. Talent Acquisition Recruiter Financial Services Used the software for: 2+ years ### "Greenhouse is great!" April 22, 2026 4.0 Overall, my experience has been good. Have had a lot of growing pains throughout the years but it has come a long way since I first starting using it. I look forward to it's continued growth. Pros I think it's easy to learn and user friendly. You have quick access to customer support and account representatives are usually helpful. Although since we got our new one, we haven't heard from them very much. Our old account rep, \[sensitive content hidden\], was amazing. They do try and keep up with the trends by coming out with new features throughout the year and informing us of the new features over email. The new features has helped with process automation to some degree. Overall, it is a great value for your money. Cons I do think it sometimes tend to behind the trend on the features. There are still some core things within the ATS that is hard to navigate or you have to find workarounds for. Review Source VR Verified Reviewer RecOps Financial Services Used the software for: 2+ years ### "Amazing platform!" March 20, 2026 5.0 Pros Super easy to use, great support staff and makes the whole recruiting process much easier. Always adding new features as well and listening to customers. Cons Sometimes quite rigid with how it can be used and can sometimes take some time to make changed when needed. Review Source CL Ciera L. HR Generalist Hospital & Health Care Used the software for: Less than 6 months ### "Greenhouse - Recommended" April 16, 2026 4.0 It's been excellent so far! Our implementation specialist, \[sensitive content hidden\] , was amazing. There was never a point in the implementation where we were floundering. We had an expedited timeline and it went amazing despite how constricted we were on timing. While communicating changes and educating hiring managers on this change can be difficult, all the hiring managers have been very excited about this change since they have so much more visibility on their candidate pool. Pros It is incredibly easy to keep track of offers, see candidates in the pipeline, etc. Our reporting on hiring has never been so clean and easy to read. Cons It would be nice if there was an easier way for hiring managers to request positions via Greenhouse. Currently, they would request the position and once approved, would get posted. It would be nice if there was a way for this to be more easily monitored. As it is currently, it seems like a lot to trust staff beyond recruiters with. However, we did figure out a workaround through other platforms that has been working well for us. Additionally, some jobs were set up in the testing phase with one person as the approver, and it doesn't allow you to change the approver after it's been posted. It would be great if that was something that was able to change after posting, considering the offer approvals can be changed at any time. Review Source BN Baylee N. Talent Partner Telecommunications Used the software for: 2+ years ### "Greenhouse Review" June 11, 2025 5.0 I have always generally had a good experience with Greenhouse. I find it's a great tool overall to help enhance the candidate experience. Pros I like the ease of the product, the data analytics tool as well as the wages to leverage and track candidates. Cons I think overall Greenhouse is a good tool, however sometimes it is limited with the integrations and it could add more AI tools. Review Source SC Stephanie C. Manager Computer Software Used the software for: 2+ years ### "Great use for recruiting!" May 7, 2025 5.0 simple, organized for all parties to use. I think its a great recruiting app Pros its very organized and trys to keep on communication together Cons When the replies come in from candidates through our emails it doesn't copy into the notes as well Review Source Mathieu L. Recruiter Information Technology and Services Used the software for: 2+ years ### "By far the best ATS I've used in my career so far" February 3, 2025 5.0 Amazing experience with Greenhouse - this is by far the best ATS I've used in my career so far. Pros I particularly like the fact that Greenhouse is user friendly. It's easy to use and besides being easy to use, it's really helping me in my day to day life as recruiter because everything is centralized here. Note make it very easy to collaborate with people! Cons The way we pull reports could maybe be optimized - it takes too long to create reports and that's the only thing I could reproach here. Review Source QJ Quay J. Recruiting Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Greenhouse Review" December 4, 2024 4.0 Overall, I've been using the platform for a few years and I appreciate how convenient it is. It's also easy to teach those who are unfamiliar. I initially struggled with the new profile set up but have come to really like it. I'd recommend Greenhouse overall. Pros It is user friendly and easy to navigate even for those unfamiliar with the system. Cons I wish there was a way to send interview invites directly from Greenhouse, especially onsite interviews. It would b e nice if it was more seamlessly integrated with Zoom so that it could generate zoom links and be shared that way. It would also be nice if there was a way to create multiple interview pipelines and interviews for one job for cases where there might be more than one hiring manager and team EG: multiple headcount Review Source LS Lisa S. Director of Customer Development Information Technology and Services Used the software for: 6-12 months ### "Greenhouse keeps me organized" February 6, 2025 5.0 I took on a new role for a growing company and needed a solution to assist with the many tasks of my new role. Greenhouse has been a huge time saver and helps me keep everything organized. Pros I find Greenhouse extremely user friendly and their customer service is great. I also find the task reminders very helpful. Cons I have been very pleased with Greenhouse but I feel there could be some automation or development added to the email function as I cannot see all the activity like accepting calendar invites. Review Source Abhishek P. Developer Assosciate Information Technology and Services Used the software for: 1-2 years ### "Onboarding tool" January 9, 2025 4.0 Good product to track the onboarding process and refer to candidate interview status. To know interviewer details , documentation timeline and process we use this product. Pros 1\. The layout is straightforward to use. 2. Marking and managing leaves, correction, data collaboration, and digital signature is simple. 3. Timely reminders of company events and tracking of new opportunities and interview process going on for referred candidates. Cons No Cons are to be shared as such. All things worked fine and smoothly. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.