# Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Greenhouse the right Applicant Tracking solution for you? Explore 763 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133100/Greenhouse/reviews --- Greenhouse 4.5 (763) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Greenhouse Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Customizable recruitment automation 95% positive reviews out of 125 Most reviewers find the recruiting process highly adaptable, enabling efficient workflows, automation, and improved candidate management. Mathew C IT Director - Systems and Infrastructure Service, 1,001 - 5,000 employees. "Greenhouse's flexibility and extensive integrations have allowed us to optimize our recruitment process, enabling us to attract and hire top talent for our team." Limited and unintuitive reporting features 41% negative reviews out of 93 Some users comment reporting lacks customization, is difficult to use, and often requires manual work for insights. Linda L HR Senior Coordinator, 1,001 - 5,000 employees. "Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report." Comprehensive applicant tracking tools 95% positive reviews out of 75 Most reviewers indicate applicant tracking is intuitive, collaborative, and supports detailed analytics for hiring decisions. Connor M Account Executive, 1,001 - 5,000 employees. "Greenhouse offers one of the most intuitive platforms for applicant tracking and referrals to hire top talent." Frequent glitches and usability problems 55% negative reviews out of 85 Most users report recurring bugs, slow performance, data inconsistencies, and confusing interface updates impacting daily operations. Jordan V Talent Acquisition Specialist, 201 - 500 employees. "The inability to add basic application questions as needed." Streamlined diGital onboarding process 96% positive reviews out of 27 Most reviewers describe onboarding as straightforward, with clear communication, easy document transfer, and user-friendly workflows. Sanchita J Technical Support Engineer, 1,001 - 5,000 employees. "Greenhouse is very stable and reliable platform to tackle and track all the onboarding stages and to connect with internal HR team." High cost for smaller businesses 44% negative reviews out of 73 Some users report pricing is expensive, inflexible, and challenging to justify for startups or small companies. ## Showing most helpful reviews Showing 1-25 of 763 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Afreen P. Senior Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "A Powerful Recruiting Platform That Brings Structure and Efficiency to Hiring" November 3, 2025 5.0 It’s one of the most structured and user-friendly recruiting platforms I’ve used. The system helps streamline the entire hiring process from posting jobs and tracking applicants to scheduling interviews and managing feedback. The integrations with other HR and communication tools (like Outlook, Slack, and Zoom) save a lot of manual work. I also appreciate how supports structured hiring and DEI initiatives through scorecards and unbiased evaluation tools. Pros The user interface is intuitive and well-organized, making it easier for our hiring team Excellent integrations with calendars (Google, Outlook) and many other HR tools, which streamlined interview scheduling and reduced administrative overhead Cons The pricing is on the higher side, especially for smaller companies or teams with limited budgets. Some users found the reporting and data-export features to be less flexible or user-friendly than expected. Review Source JV Jordan V. Talent Acquisition Specialist Oil & Energy Used the software for: 1-2 years ### "Greenhouse is amazing! " April 16, 2026 5.0 I am really enjoying using . It has helped with our recruiting efforts so much. The customer support we have is also very useful and timely. Pros The accessibility and how much use we get out of it. We have an amazing customer support person named \[sensitive content hidden\] who is very attentive and helps with all issues that arise. Cons The inability to add basic application questions as needed. We have a lot of use with specific questions from candiates and it would be easiest to add them ourselves versus having to do a workaround. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) The functionality that offered over ADP. There was much more in Greenhouse we were able to do. Review Source lT leanne T. Sr Manager of HR Business Operations Internet Used the software for: 2+ years ### "Decent value, but manual-heavy with limited reporting" April 17, 2026 3.0 gets the basics right and offers reasonable value for money, but it falls short in areas that matter for efficient, data-driven recruiting. The manual workload is a real pain point, and the reporting functionality needs significant improvement. It's a serviceable tool if you're on a tight budget, but teams looking for deeper automation or robust analytics may find themselves frustrated Pros is cost-effective and covers the core functionality you'd expect from an ATS. The pricing makes it accessible, and for teams that don't need advanced reporting or complex workflows, it does the job without breaking the budget. Cons There are far too many manual tasks involved in day-to-day recruiting operations — things that should be automated simply aren't. Reporting is another weak spot: it's limited in scope and not intuitive to use, making it difficult to pull meaningful insights quickly without investing a lot of time. Review Source KM Kelly M. Sr. Coordinator, HR Talent Sports Used the software for: 1-2 years ### "Greenhouse is a great tool for recruiting!" April 16, 2026 5.0 We really like it - it works for our companys needs in regards to recruiting and hiring. Easily intergrates with ADP Pros Ease of use - very user friendly. Staff seem to be able to pick up & learn easily. Customer Support - alsway a quick response time Cons Applicant Tracking - making candidates easier to flag to move forward in the intervew process I think that is not as user friendly and take a while to learn Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Needed something more user friendly and easier to trackcandidates and jobs Review Source SW Sylvia W. Talent Acquisition Partner Information Technology and Services Used the software for: 2+ years ### "Value for money" April 16, 2026 5.0 It makes recruiting for us so much easier as we can track everything from the ATS and makes us focus on everything else Pros Strong customer support, easy to use and efficient process automation for hiring workflows, we love that we can also send emails in bulk Cons No concerns to highlight at the moment; everything is working as expected. We are still experementing the new features. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We wanted an ATS that could capture everything that we wanted Review Source CS Christi S. Manager Talent Acquisition Financial Services Used the software for: 6-12 months ### "Great ATS Easy to Use" April 16, 2026 5.0 So much better than my previous ATS Paycom. Makes my job easier and faster, able to review candidates and get them through the process quickly. Easy for hiring managers to use as well Pros Easy to use, their customer service is amazing and available in real time. Love that I can email candidates and get feedback directly in the system and that it integrates easily with Outlook, Slack, Teams etc. Cons Cannot text from the system this would help me be able to connect with candidates faster and easier. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Workable](https://www.capterra.com/p/130175/Workable/) Reason for choosing Greenhouse reporting and customizations that made our day to day easier Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We did not have reporting, system was not easy to use. Review Source CS Christie S. Head of Recruiting and Talent Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to use!" April 16, 2026 5.0 It's been great! I do wish it had a few more integrations, however overall l like it. I have recommended it to many people. Pros Ease of learning and functionality. Getting onboarded was relatively easy. The customer support is top notch! Cons I feel the reports are not the easiest to use and could certainly be much more intuitive and detailed. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Greenhouse it was overall a far better project with many integrations Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) It was not a good program at all for our company. Review Source Teresa I. People technology solutions manager Hospitality Used the software for: 6-12 months ### "Easiest to use ATS in the market. " September 16, 2025 5.0 As an end user, it is the simplest and easiest to use applicant tracking system in the market. Makes applying to jobs a delightful experience Pros Extremely easy to use compared to other cloud based applicant tracking system. No unnecessary creation os accounts and credentials for tracking. automated emails and workflows are an added advantage Cons Difficult to integrate with other hcm systems. the information captured is minimal and may not suffice the mandatory requirements for the backend HRIS system Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Greenhouse UI and candidate experience. ability to integrate with workday Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) for improved candidate experience based on survey results Review Source KS Kelly S. Talent Acquisition Operations Lead Information Technology and Services Used the software for: 6-12 months ### "Scheduling perspective" April 20, 2026 3.0 Overall has been a good ATS, but I do believe there is room for improvement on the reporting of coordination and scheduling ease. Pros What I like most is that there is customer support willing to help me with non complex issues that accommodates multiple time zones Cons What I like least is probably the amount of data that im able to pull for scheduling. I would also like to see AI incorporated more into scheduling Switched from [Prelude](https://www.capterra.com/p/168572/Interview-Schedule/) Prelude was sunsetting their product so we had to choose another ATS Review Source LL Linda L. HR Senior Coordinator Financial Services Used the software for: 2+ years ### "Greenhouse Review of Pros and Cons" April 16, 2026 4.0 Overall, is a solid and reliable ATS that makes it much easier to manage and organize the hiring process. It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it. Pros I like because of it's ease of use and ability to track candidates well. It makes recruiting across recruiters and hiring managers much smoother, especially with clear pipelines, centralized candidate profiles and easy collaboration tools like notes and scorecards. Cons One of the biggest downsides of the platform is that there are limits to customization, especially when trying to scale for bigger companies. One thing I noticed was that the custom parent fields are only limited to 25 options. Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report. The reports don't get as granular as I need them to be sometimes. Review Source JD Justin D. Senior Manager II. Talent Acquisition Management Consulting Used the software for: 6-12 months ### "Any organization that values streamlining their hiring process need not look elsewhere! Greenhouse is for you." February 6, 2025 5.0 Overall, I'd rank as the best ATS I've used throughout my 20 year career in TA. The features, reporting, end-to-end candidate tracking, and ability to collaborate with your hiring managers make Greenhouse standout above all others for me! Pros There is a lot to like about , but the most impactful aspect in my opinion is the reporting. I've used several ATS systems throughout my career and Greenhouse is far and away the best with respect to the data and analytics available. Whether you're in Talent Acquisition, HR or a Hiring Manager, the source data and ability to build custom reports allows you to formulate actionable insights and trends throughout your recruiting and hiring funnel. Cons The time to acclimate new users. The learning curve in order to train new employees is long as a result of the various customizations and robust information available. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[Jobvite](https://www.capterra.com/p/109268/Jobvite/)[ClearCo](https://www.capterra.com/p/45188/ClearCo/) Reason for choosing Greenhouse The reporting capabilities and ability to collaborate with hiring managers throughout the process. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Robust and customized reporting and end-to-end applicant tracking features. Review Source MF Mindy F. Head of People Operations Financial Services Used the software for: 1-2 years ### "Overall a good ATS, still some minor room for improvement " December 5, 2024 4.0 Overall it is good. It has taken a while to get to used to the new UI though Pros I like the workflows that are built in. It is easy to see scorecards in a way that makes hiring decisions easy. Cons I don't like that I can't see when a candidate responds to an email or that I can't "reply" to an email. There lacks an ability of a single email thread with a candidate. I would also like to know if a candidate "accepts" calendar invites. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[Ashby](https://www.capterra.com/p/10004338/Ashby/) Reason for choosing Greenhouse function and cost were the main determinants Switched from [Ashby](https://www.capterra.com/p/10004338/Ashby/) At the time, Ashby lacked a few features we were looking for. Also, at renewal they increased the pricing significantly Review Source DO Dawnielle O. Senior Recruiter Design Used the software for: 1-2 years ### "Great hiring team experience - recruiter friendly as well. " November 26, 2024 5.0 Very positive. We enjoy the product and the candidate experience seems to be un-notable, which is WAY better than hearing about it being a pain. Pros is pretty user friendly. Excellent and easy hiring team experience. Recruiter experience is relatively seemless. Changes can be very abrupt but UI is still easy, just takes some getting used to. Cons Changes and personalization's are not always intuitive. Sometimes you really need to hunt and the template process is TIME CONSUMING. Finding the things you need to change can be difficult if you did not set everything up and are not a super user. Switched from [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Cost and ease of use. Too much personalization needed in iCIMS and made it hard to take over from another TA team. Review Source EM Emily M. HR Generalist Financial Services Used the software for: 2+ years ### "Couldn't recommend Greenhouse more!" December 23, 2024 5.0 I have used for five years now. At my most recent job, we invested in Greenhouse and I took part in implementation. It's easy to make a case for something when it's that good. Pros I like how user friendly the interface is and how responsive support is. Cons Personally, I don't have any negative points about . Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Workable was not able to support us, especially at the level to which we are scaling. Review Source WT Will T. Group Director of Recruitment Information Technology and Services Used the software for: 2+ years ### "Best ATS on the market" November 15, 2024 5.0 Best ATS I have worked with, from candidate experience, scorecards to reporting, has you covered. Pros Great ATS, really like the candidate experience, easy to use and navigate. Cons Not really many con's - maybe the changes to the internal interface sometimes, but that is being really picky. Switched from [Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Did not cover our core needs, the main one being lack of reporting. Review Source DC Daniel C. Recruiting Director Staffing and Recruiting Used the software for: 6-12 months ### "Greenhouse Getting It Done" December 5, 2024 5.0 Things have been good but we are up for review on pricing and renewal....so we will see ;) Pros Easy integrations and the collaboration/feedback piece is great. Cons Sourcing candidates in the database is difficult. Would love to see some AI search capabilities Switched from [ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) Zip was not getting it done for us. I was used to a better system and wanted to make the switch. Landed on GH Review Source WZ Waael Z. People Operations Generalist Biotechnology Used the software for: 2+ years ### "Greenhouse! Reliable and friendly!" December 12, 2024 5.0 Love everything about but I am still getting use to the new visual layout of it! I am a fan of the older one! Pros Efficient, easy to use, and love the reporting tools it has! Cons Not having time zones within the scheduling aspect of Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse has better recuiter friendly tools Review Source BN Baylee N. Talent Partner Telecommunications Used the software for: 2+ years ### "Greenhouse Review" June 11, 2025 5.0 I have always generally had a good experience with . I find it's a great tool overall to help enhance the candidate experience. Pros I like the ease of the product, the data analytics tool as well as the wages to leverage and track candidates. Cons I think overall is a good tool, however sometimes it is limited with the integrations and it could add more AI tools. Review Source Mathieu L. Recruiter Information Technology and Services Used the software for: 2+ years ### "By far the best ATS I've used in my career so far" February 3, 2025 5.0 Amazing experience with - this is by far the best ATS I've used in my career so far. Pros I particularly like the fact that is user friendly. It's easy to use and besides being easy to use, it's really helping me in my day to day life as recruiter because everything is centralized here. Note make it very easy to collaborate with people! Cons The way we pull reports could maybe be optimized - it takes too long to create reports and that's the only thing I could reproach here. Review Source AW Aisha W. Talent Operations Specialist Human Resources Used the software for: 2+ years ### "Great ATS to meet your hiring demands" November 21, 2024 5.0 Overall great ATS, amazing customer support - always goes the extra mile to resolve the query. Multiple features Pros stage automations Auto-reject questions Bulk actions Multiple reports Cons can/should do work on simplifying reporting, not everyone can easily become an expert in reporting, requires training and time, which should not be the case. Greenhouse reporting also needs to be exported to excel or Google sheets to get a better visual. The new candidate profile design, the old one is more "simple" and user friendly Review Source MH Morgan H. Recruiter Financial Services Used the software for: 2+ years ### "A Solid ATS" December 9, 2024 4.0 Overall it gets the job done and is more comprehensive and reliable than previous ATS's that I have used in the past. Pros Very rarely any outages, maybe once in the last 3 years that I've been using it. I like being able to email candidates, schedule interviews, post jobs, etc. all from one main source of truth. Cons It can be disjointed and not very logical at times. For example, the new notes section that highlights if there is a duplicate profile or general warning note about a candidate is hidden in a tab on the bottom right now, vs. automatically showing it when you open a candidate's profile. Review Source Lizander O. Global Talent Acquisition Specialist Information Technology and Services Used the software for: 2+ years ### "Great ATS for scaling and large companies. " November 13, 2024 4.0 Overall it's been great. One of the better ATS's out there and definitely worth the investment. Great integrations and generally really easy to use. There are some opportunities, but I see them working on these constantly. Pros The ease of access, continuous improvements, and integrations are all great Cons The reporting functions can definitely be improved upon, but I am seeing some improvements thus far. Review Source Mariam E. Talent Acquisition Partner Sports Used the software for: 1-2 years ### "Good ATS for any team" November 13, 2024 4.0 Overall, I think it's a great ATS. Super easy to use, has a great rundown of features. Pros \- user interface - ease of use - very intuitive Cons \- lack of easy automation - lack of sourcing within the ats - there are a few sections that can be organised better in terms of ux/ui - the extension for linkedin sourcing hardly ever works Review Source kS katie S. Director of Talent Operations Education Management Used the software for: 2+ years ### "Positive all around" December 3, 2024 5.0 Critical to our hiring processes - our teams across various sites love this platform Pros Very user friendly, 24/7 available chat support, cutting edge features. Cons The new profile interface is taking time to adjust to for our teams Review Source LT Lyric T. Site Manager Consumer Services Used the software for: 2+ years ### "Greenhouse will stand the test of time! " January 20, 2025 5.0 My experience with has been consistent to say the least. Even though they evolve to keep up with the current trends, they stay true to their original commitment. Pros The ease of use and lack of bugs. They stay on top of any glitches. Cons Doesn’t update very often and not mobile optimized, unless you have the app. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.