# Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Greenhouse the right Applicant Tracking solution for you? Explore 763 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133100/Greenhouse/reviews --- Greenhouse 4.5 (763) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Greenhouse Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “We implemented it to replace a limited ATS that lacked scheduling, automation, and reliable reporting. Since switching, we have significantly improved hiring efficiency, candidate experience, and internal alignment with hiring managers.“ April 16, 2026 AG Ashley G Senior Talent PartnerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “UI Inefficiencies: Small but frequent friction points, such as only saving the last 5 pasted URLs, add up to significant time waste when trying to personalize scheduling confirmations with Hiring Manager LinkedIn profiles.“ April 22, 2026 Afreen P Senior RecruiterStaffing and Recruiting, 51 - 200 employeesUsed the software for: 1-2 years. “The system helps streamline the entire hiring process from posting jobs and tracking applicants to scheduling interviews and managing feedback.“ November 3, 2025 LL Linda L HR Senior CoordinatorFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report.“ April 16, 2026 JB Jolene B Manager of RecruitingHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 1-2 years. “The scorecard system allows us to standardize hiring across markets and reduce bias, which was a major gap in our previous ATS.“ April 16, 2026 MR Michelle R Senior Director, TalentRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions.“ April 16, 2026 LB Luis B Chief of StaffInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “The structured interview kits make it easy to standardize feedback, and the integrations with our existing tools fit into the workflow without much friction. When everyone uses it consistently, it's one of the better tools for keeping searches organized.“ April 20, 2026 Afreen P Senior RecruiterStaffing and Recruiting, 51 - 200 employeesUsed the software for: 1-2 years. “Some users found the reporting and data-export features to be less flexible or user-friendly than expected.“ November 3, 2025 ## Showing most helpful reviews Showing 1-25 of 763 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana H. Principal Non-Profit Organization Management Used the software for: 1-2 years ### "Greenhouse - great candidate CRM for larger organizations" December 1, 2025 5.0 Overall, it's easy to use and a good tool. It is definitely a good tool for larger organizations that need all the features. Pros I use for candidate screening. It's very easy to use and has robust featured, especially for search. I don't have my own Greenhouse account, so I use with my clients who use Greenhouse for their candidate CRM. Cons From what I've seen, it's a bit pricey. I'm a 1-person shop and don't need most of the features. I don't use it for interviewing. Review Source HD Hannah D. Employee Experience Specialist Marketing and Advertising Used the software for: 1-2 years ### "You need this for all hiring needs " November 5, 2025 5.0 I am a daily user of GH and use it to hire and source all of our candidates and now employees. I have used LinkedIn recruiting before and it blows LI out of the water. This makes hiring and keeping track of all stages, responses and resumes in one place. You also have the ability to tag other hiring managers and ask for their opinions instead of having to email them separately. Everything is in one plane. Pros super easy to use, has a step and stage for everything you could think of. easily categorizes, rejects, moves stages, and keeps track of all candidate information. Cons I like everything about . I will not be using any other applicant tracking system going forward. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Bullhorn was not user friendly and made switching stages more complicated than it needed to be. Review Source LL Linda L. HR Senior Coordinator Financial Services Used the software for: 2+ years ### "Greenhouse Review of Pros and Cons" April 16, 2026 4.0 Overall, is a solid and reliable ATS that makes it much easier to manage and organize the hiring process. It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it. Pros I like because of it's ease of use and ability to track candidates well. It makes recruiting across recruiters and hiring managers much smoother, especially with clear pipelines, centralized candidate profiles and easy collaboration tools like notes and scorecards. Cons One of the biggest downsides of the platform is that there are limits to customization, especially when trying to scale for bigger companies. One thing I noticed was that the custom parent fields are only limited to 25 options. Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report. The reports don't get as granular as I need them to be sometimes. Review Source MR Michelle R. Senior Director, Talent Retail Used the software for: 2+ years ### "Senior Director, Talent" April 16, 2026 3.0 Pros It's a very well known and broadly used applicant tracking system. There are a lot of function customization opportunities. It also integrates with a large number of external vendors and tools. Cons Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions. Simple functions don't yet exist, like being able to pull reporting or build dashboards for more than 2 variables. Review Source VR Verified Reviewer RecOps Financial Services Used the software for: 2+ years ### "Amazing platform!" March 20, 2026 5.0 Pros Super easy to use, great support staff and makes the whole recruiting process much easier. Always adding new features as well and listening to customers. Cons Sometimes quite rigid with how it can be used and can sometimes take some time to make changed when needed. Review Source NJ Nick J. Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Major Buyers Remorse with Greenhouse - Terrible Product for Busy Recruiters" February 7, 2025 1.0 We were lied to during our demo and told that could do things it could not. We have MAJOR buyers remorse. We thought we were getting a product that would save us time but instead, we got a product that has made our jobs more difficult. Pros It's hard for me to list any pros. may be one of the worst ATS products I've ever used. We believed the hype and signed a 2 year deal but we have major buyers remorse. If forced to say something nice about them in this section, I guess the basic features like knockout questions or email templates are on par with other products. Cons I could write a book on this, but I’ll keep it brief. 1. Fails at Remote Job Posting If you're a remote healthcare company, you need to post statewide jobs since licenses are issued at the state level. Greenhouse doesn’t allow this. Instead, it forces you to select a random city, which gets sent to Indeed and limits visibility to that specific area. Other ATSs accommodate statewide remote postings—Greenhouse does not. 2. Scheduling Is a Mess Self-scheduling lacks rules—candidates can book every available slot with no buffers. The "request availability" feature is useless. Need a 60-minute interview? Greenhouse lets candidates submit 30 minutes of availability. Managing availability for multiple candidates is a nightmare. Other ATSs let you offer a set number of slots to multiple candidates, automatically removing filled slots. Greenhouse doesn’t. 3. Candidate Management Is Worst-Case Scenario Resumes and application questions are buried behind extra clicks. No easy way to track who has been invited to an interview vs. who has scheduled. No master pipeline view—each job post is siloed. If you post the same role in multiple states, you have to manage separate pipelines for each one. I’m hiring NPs in 19 states, which means 19 separate pipelines. We’ve resorted to Google Sheets just to stay organized because Greenhouse lacks core recruiter-friendly features. 4. Implementation is a solo gig There is no specialist assigned to your account. Want help with something? Cool, you can go to open office hours with 10 other people and wait 50 minutes to ask a question. Sure, they have a chat feature but you can't trust what they say and the people running the chat seem very uninterested in helping you. 5. Got feedback? Shout it into the void. You want to see something change? You have a problem with something on the platform not working for you? You were lied to about features that don't exist. Greenhouse doesn't care. They are too big respond to us peons. I could go on, but I’m too busy struggling with Greenhouse to write more. Alternatives considered [Ashby](https://www.capterra.com/p/10004338/Ashby/)[Gem](https://www.capterra.com/p/204052/Gem/) Reason for choosing Greenhouse There was concern about Gem scalability and Ashby has a weird pricing model that charges per user. Switched from [Trakstar Hire](https://www.capterra.com/p/111908/Recruiterbox/) Trakstar lacked features we needed and we thought was the solution. We were so wrong. Review Source JD Justin D. Senior Manager II. Talent Acquisition Management Consulting Used the software for: 6-12 months ### "Any organization that values streamlining their hiring process need not look elsewhere! Greenhouse is for you." February 6, 2025 5.0 Overall, I'd rank as the best ATS I've used throughout my 20 year career in TA. The features, reporting, end-to-end candidate tracking, and ability to collaborate with your hiring managers make Greenhouse standout above all others for me! Pros There is a lot to like about , but the most impactful aspect in my opinion is the reporting. I've used several ATS systems throughout my career and Greenhouse is far and away the best with respect to the data and analytics available. Whether you're in Talent Acquisition, HR or a Hiring Manager, the source data and ability to build custom reports allows you to formulate actionable insights and trends throughout your recruiting and hiring funnel. Cons The time to acclimate new users. The learning curve in order to train new employees is long as a result of the various customizations and robust information available. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[Jobvite](https://www.capterra.com/p/109268/Jobvite/)[ClearCo](https://www.capterra.com/p/45188/ClearCompany/) Reason for choosing Greenhouse The reporting capabilities and ability to collaborate with hiring managers throughout the process. Switched from [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[PCRecruiter](https://www.capterra.com/p/143770/PCRecruiter/) Robust and customized reporting and end-to-end applicant tracking features. Review Source KS Katie S. Operations manager Entertainment Used the software for: 1-2 years ### "Hired more than a 1000 people with this ATS" April 18, 2025 4.0 has been a great tool for managing our hiring process. It’s easy to use, keeps everything organized, and helps our team stay on the same page when reviewing candidates. Pros It integrates well with other tools we use and makes scheduling interviews and tracking feedback super smooth. The customizable workflows also let us tailor things to fit how we like to hire. Cons Some of the reports feel a little limited unless you pay extra for advanced features. And because there’s so much you can do with it, it can take a little time to get fully comfortable. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Greenhouse Organization was important for keeping track of candidates across many markets Review Source AK Amy K. Lead Technical Recruiter Computer & Network Security Used the software for: 1-2 years ### "Not so great. The legacy view is better, and other ATS' allow more automated work" December 5, 2024 3.0 It's ok. I would like to see the legacy view returned, and to be able to automate things that I can do on other platforms. Pros I like the legacy view, which is clean, and simple to use. I rated it a 5 because is forcing the new view which is not user friendly and everyone is struggling with it. Cons I have used many ATS' and is not one of my favorites. The questions and answers that you can pre-populate are shown in block formation which can be difficult for someone like me, with ADD to read. I've also used platforms that allow me to create an email campaign that will automatically email candidates on the days that I choose, and Greenhouse doesn't offer that Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Because I changed jobs over 3 years ago and my new company uses . Review Source CL Ciera L. HR Generalist Hospital & Health Care Used the software for: Less than 6 months ### "Greenhouse - Recommended" April 16, 2026 4.0 It's been excellent so far! Our implementation specialist, \[sensitive content hidden\] , was amazing. There was never a point in the implementation where we were floundering. We had an expedited timeline and it went amazing despite how constricted we were on timing. While communicating changes and educating hiring managers on this change can be difficult, all the hiring managers have been very excited about this change since they have so much more visibility on their candidate pool. Pros It is incredibly easy to keep track of offers, see candidates in the pipeline, etc. Our reporting on hiring has never been so clean and easy to read. Cons It would be nice if there was an easier way for hiring managers to request positions via . Currently, they would request the position and once approved, would get posted. It would be nice if there was a way for this to be more easily monitored. As it is currently, it seems like a lot to trust staff beyond recruiters with. However, we did figure out a workaround through other platforms that has been working well for us. Additionally, some jobs were set up in the testing phase with one person as the approver, and it doesn't allow you to change the approver after it's been posted. It would be great if that was something that was able to change after posting, considering the offer approvals can be changed at any time. Review Source AF Alexis F. Talent Coordinator E-Learning Used the software for: 1-2 years ### "The platform for those who do not need to rely on AI" December 9, 2024 4.0 The experience has been a 10/10. I love being able to attend their office hours if I have a new or innovative question. Pros I love that GH is actively making a product that lets TA personnel use their craft as opposed to relying on AI. There are so many helpful features that mitigate bias, and we find it easy to help share and use this platform with our hiring managers Cons continues to be innovative, but not at the same rate as other companies. This is not a true negative, but they are always willing to help find a solution. Switched from [JazzHR](https://www.capterra.com/p/87750/JazzHR/) We were looking for something that allowed us to make more biased selections Review Source WZ Waael Z. People Operations Generalist Biotechnology Used the software for: 2+ years ### "Greenhouse! Reliable and friendly!" December 12, 2024 5.0 Love everything about but I am still getting use to the new visual layout of it! I am a fan of the older one! Pros Efficient, easy to use, and love the reporting tools it has! Cons Not having time zones within the scheduling aspect of Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Greenhouse has better recuiter friendly tools Review Source DM Dario M. data engineer Information Technology and Services Used the software for: 6-12 months ### "thanks for help" December 5, 2024 5.0 I'm data engineer assigned to GH Pros flexibility, how it adapt to our process Cons more access to data. sometimes I need access to some data that is not on BI connector Switched from [Jazz Platform](https://www.capterra.com/p/189135/Jazz-Platform/) \--------------------------------------------------- Review Source TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 2+ years ### "Great solution for your ATS needs" October 21, 2025 4.0 Pros I like that you can add notes and track the candidate's process. I like that you can integrate DocuSign for the offer letters and that you can do lots of customizations. I also like the direct feed into LinkedIn. Cons The changes to do everything isn't very intuitive. I have to search a lot to figure out how to change, update or use a feature. Review Source AW Aisha W. Talent Operations Specialist Human Resources Used the software for: 2+ years ### "Great ATS to meet your hiring demands" November 21, 2024 5.0 Overall great ATS, amazing customer support - always goes the extra mile to resolve the query. Multiple features Pros stage automations Auto-reject questions Bulk actions Multiple reports Cons can/should do work on simplifying reporting, not everyone can easily become an expert in reporting, requires training and time, which should not be the case. Greenhouse reporting also needs to be exported to excel or Google sheets to get a better visual. The new candidate profile design, the old one is more "simple" and user friendly Review Source CR Camila R. Talent Attraction Associate Financial Services Used the software for: 2+ years ### "Greenhouse makes recruitment easier " December 2, 2024 5.0 Overall has been really useful to centralize our company's recruitment process and share relevant info with no-HR employees. Also, helps to better organize the work of recruiters and to be aware of the processes that require more attention. Pros It simplify a lot the recruitment process, also, the reports are very helpful to show the managers the progress that we do in the different positions that we have open. Cons I would like to have the option of customize statistics to the reports, not only create charts and generic statistics. Review Source KA Kristi A. Recruiting Manager Information Technology and Services Used the software for: 2+ years ### "User friendly ATS!" November 26, 2024 4.0 My overall experience with GH has been a positive one. I do wish the reporting was better. An easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Pros It's very easy to use. The scorecards are by far a favorite feature! Cons The new changes and the reporting. My team really loves the legacy view and has not wanted to switch to the new version. For reports, it would be amazing if there were an easy way to pull a recruiter specific report where I can see how many interviews my team has done in a week, for example, would be great. Review Source CZ Collett Z. Owner operator Hospitality Used the software for: Less than 6 months ### "Mytop applicants" May 19, 2025 5.0 My experience overall has been wonderful I have way less stress greenhouses reliable secure save and excellent customer service Pros Phenomenal app! What's not to love about . Excellent organization and security is A+Way to go greenhouse keep up the good work satisfied customer here Cons No negative no issues problems or even hard to use. Anybody even those with minimal tech experience can operate with ease Review Source VR Verified Reviewer Senior Recruiter Marketing and Advertising Used the software for: 2+ years ### "Best in Class ATS" September 30, 2024 5.0 From a Recruiter standpoint, has everything I need and made my job easy. I love how easy it is to schedule I love how easy it is to move candidates through the interview stages. How easy it is to send disposition emails and that they come from a do not reply email. It's easy to fill out and view feedback and interactions with the candidate. Pros Scheduling Tool. Easy of adding, editing and reviewing feedback. Ease of posting jobs, reviewing old requisitions. Ease of adding screening questions and knockout questions. Cons Lots of screens to click through. Can be a bit confusing where to find what you need, especially when opening a job. Reporting is complicated. Review Source SK Sheniga K. People technology manager Financial Services Used the software for: 2+ years ### "Greenhouse review" September 9, 2025 3.0 Pros Some highlights includes value for money, customer support, ease of use. features are good and useful Cons It is a standalone and needs integration - integration is an opportunity we havent explored well in our current scenarios Review Source BM Bharath M. Cloud Ops engineer Information Technology and Services Used the software for: 2+ years ### "Onboarding Platform " November 19, 2024 4.0 Pleasant experience with . We used this as an onboarding platform to track new and ongoing open job opportunities and manage our referees and interview steps. We use this as well to manage onboarding documents. Pros 1\. Helps to easily track and manage referrals. The interview process becomes transparent to track the flow. 2. Very attractive UI and user-friendly working dashboard. 3. Chat feature is one of the best things for immediate support and access. Cons 1\. The major missing is AI functionalities now. 2. Very limited customization is available on the platform either in reporting or dashboard. 3. We faced multiple issues with the integration of and outlook Review Source RG Rafael G. Analyst Banking Used the software for: 2+ years ### "Use Greenhouse and let your seedlings grow!" September 27, 2024 4.0 My experience with has been mostly positive, moving up the ladder and going from interviewee to interviewer. I'm absolutely certain that the friendly user interface outweighs some of the chunkiness. Pros Any person who worked a few years for sure have already come across a hiring platform, chasing a better opportunity. is better used from the point of view of the interviewer, rather than the interviewee. But Greenhouse is good for a number of reasons. For instance, it is very user friendly, it is easy to navigate and works like a small library of new possibilities for your team. It is also highly customisable and allows the user to set up their own recruiting stages for each job. Cons There are multiple ways of accessing the same information and that can feel repetitive and, sometimes, even a little excessive. Review Source LS Lisa S. Director of Customer Development Information Technology and Services Used the software for: 6-12 months ### "Greenhouse keeps me organized" February 6, 2025 5.0 I took on a new role for a growing company and needed a solution to assist with the many tasks of my new role. has been a huge time saver and helps me keep everything organized. Pros I find extremely user friendly and their customer service is great. I also find the task reminders very helpful. Cons I have been very pleased with but I feel there could be some automation or development added to the email function as I cannot see all the activity like accepting calendar invites. Review Source MD Maud D. Recruiter Biotechnology Used the software for: 1-2 years ### "Good ATS but lack of flexibility and automated features" November 15, 2024 3.0 Pros share availability to candidates customer service is good Cons lack of automated processes not so easy to use Review Source GF George F. Finance Entertainment Used the software for: 6-12 months ### "Greenhouse - not much better out there" December 8, 2024 5.0 Overall, this has served us very well as a team Pros Integrates with HRIS, fairly intuitive, has lots of features, and is a reliable ATS for our team Cons It's incredibly clunky / buggy in my experience, while intuitive, the experience isn't as smooth in my opinion Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.