--- title: "Page 2 | Greenhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Greenhouse the right Applicant Tracking solution for you? Explore 765 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133100/Greenhouse/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- Greenhouse 4.5 (765) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Page 2 - Reviews of Greenhouse ## Showing most helpful reviews Showing 26-50 of 765 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Flavia C. Senior Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "A solid ATS, but the experience depends heavily on setup and permissions" August 10, 2026 3.0 I used Greenhouse for over a year and found it to be a good, reliable ATS for managing candidates and supporting a structured hiring process. Its integrations, automation, dashboards, and communication tools were a significant improvement over the simpler systems I had previously used. At the same time, my experience may not represent everything Greenhouse can offer because the platform did not appear to be fully configured for advanced recruiting workflows at my company. Access restrictions also meant that recruiters could not use many features without administrator or manager permissions. Overall, it handled the core ATS functions well, but my experience with it was less flexible and advanced than with some newer platforms. Pros Greenhouse was the first ATS I used with meaningful automation and integrations, after previously working with much simpler systems. Its LinkedIn and email integrations made candidate management and communication easier, while its dashboards provided useful visibility into recruitment activity and the hiring process. Overall, it offered a more structured and efficient recruiting workflow than the basic ATS platforms I had used before. Cons Greenhouse does not offer native candidate outreach sequences, which limits its usefulness for sourcing and managing follow-up campaigns. Recruiters may need to use a separate tool for automated, multi-step outreach. My access as a recruiter was also quite limited because many features were only available to administrators or managers. This sometimes made it difficult to manage processes independently or take full advantage of the platform. Review Source AG Ashley G. Senior Talent Partner Financial Services Used the software for: 2+ years ### "Honest review from Built" April 22, 2026 3.0 Greenhouse is the best structured hiring system of record on the market, but it currently feels more like a static database than a proactive system of action. For a team like ours at Built, currently moving to a 65% strategic/35% reactive split, we find ourselves having to build external AI orchestration or buy third-party tools to handle what should be native: high-volume fraud prevention, complex auto-scheduling, and bulk workflow efficiency. It provides the essential data foundation, but the manual 'tax' required to operate it daily is becoming a bottleneck for a modern, lean People team. Pros \-Structured Hiring Foundation: It provides a framework for objective, signal-based interviewing that aligns with our high-performance culture. -Robust API Ecosystem: The ability to pull data via the BI Connector and Harvest API is critical for our shift toward an AI-native "Intelligence Layer". -Source of Truth: It serves as a reliable system of record -Customization: The ability to build specific role scorecards ensures we maintain a high bar for talent even as we scale. Cons \-Fraud & Spam Vulnerability: The 97%+ fraud rate in Engineering applications is a massive operational tax. I am disappointed that solving a baseline security and quality issue requires a significant financial upgrade to "Real Talent". -Automation Gaps: Native scheduling still lacks the complexity needed for an AI-native function, currently consuming 1,000–1,700 hours of team capacity annually. -Bulk Action Friction: The inability to easily mass-reject candidates after applying specific filters (required skills, etc.) creates unnecessary manual work. -UI Inefficiencies: Small but frequent friction points, such as only saving the last 5 pasted URLs, add up to significant time waste when trying to personalize scheduling confirmations with Hiring Manager LinkedIn profiles. -We don't have a talent coordinator or anyone in recruiting ops, meaning our recruiters have to do all the manual setup. Greenhouse is extremely "click-heavy." It takes a lot of manual effort to set up a job properly, or to do something as simple as pulling up a job description, and its internal reporting often requires exporting data to Excel to get real insights. Switched from [Lever](https://www.capterra.com/p/142452/Lever/) we were looking for better reporting and analytics Review Source RS Rosa S. Talent and Engagement Senior Manager Farming Used the software for: 2+ years ### "Continuing to innovate and improve" April 23, 2026 5.0 Really positive and great to see the improvement in account management. Given the amount we spend on this tool, this was definitely lagging until this year. Pros The tool is easy to use and has great functionality to create custom fields and filter from these. The bulk actions are excellent. Just waiting on bulk hire. Cons The activity could be better displayed to keep accurate reports of communication. The comments section is fine but you can easily loose the communication. It would be better to display this in a more succent way. Alternatives considered [SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Reason for choosing Greenhouse We needed the bulk functionality that Greenhouse offered at the time over Smartrecruiter. Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) It was ReadyTech - It was a poor ATS in comparison and we needed a tool that could life our process. Review Source LB Luis B. Chief of Staff Information Technology and Services Used the software for: 2+ years ### "Solid ATS for structured hiring, but scorecard adoption is a challenge" April 20, 2026 4.0 It does what a modern ATS should do. The gap is adoption — the tool is only as good as the discipline of the team filling it in, and it doesn't do enough to reduce friction for occasional users. Pros Greenhouse keeps the hiring pipeline visible across recruiters, hiring managers, and leadership. The structured interview kits make it easy to standardize feedback, and the integrations with our existing tools fit into the workflow without much friction. When everyone uses it consistently, it's one of the better tools for keeping searches organized. Cons Scorecard submissions are too easy to skip for people who aren't in the tool daily. Feedback ends up scattered in other channels instead of centralized in Greenhouse. Better nudges after interviews, especially mobile-friendly ones, would go a long way toward driving adoption. Switched from [Lever](https://www.capterra.com/p/142452/Lever/) Better UI/UX, also better analytics and ease of use Review Source JB Jolene B. Manager of Recruiting Health, Wellness and Fitness Used the software for: 1-2 years ### "Strong ATS for scaling recruiting teams, major upgrade from legacy systems" April 16, 2026 5.0 Our experience with Greenhouse has been very positive. We implemented it to replace a limited ATS that lacked scheduling, automation, and reliable reporting. Since switching, we have significantly improved hiring efficiency, candidate experience, and internal alignment with hiring managers. It has allowed us to scale recruiting across multiple markets while maintaining consistency in how we evaluate candidates. Structured interviews, automation, and better pipeline visibility have been the biggest drivers of impact. It is not a plug-and-play solution. You need clear processes, training, and ownership to get the most out of it. But if implemented correctly, it becomes a powerful system that supports both high-volume hiring and more strategic roles. Pros Greenhouse has been a major operational upgrade for our recruiting team. The biggest wins are structured interviewing, scheduling, and overall pipeline visibility. The scorecard system allows us to standardize hiring across markets and reduce bias, which was a major gap in our previous ATS. Automated reminders for interview feedback have improved hiring manager accountability and speed. Scheduling is seamless compared to legacy systems. Candidates can self-schedule, which cuts down on back-and-forth and improves time to fill. The CRM functionality is also a strong addition. We can proactively build pipelines, nurture candidates, and run targeted outreach campaigns instead of relying solely on inbound applicants. Reporting and integrations are another highlight. Being able to connect Greenhouse to tools like Google Sheets and pull real-time data has made it much easier to track hiring metrics and communicate with leadership. Overall, it brings structure, visibility, and scalability to the recruiting process. Cons There is a learning curve, especially for hiring managers who are not used to structured interviews or consistent scorecard usage. Adoption requires training and reinforcement. Customization can sometimes feel rigid. While structure is a strength, certain workflows or reporting views require workarounds. The reporting is powerful, but not always intuitive out of the box. You need to spend time building dashboards or exporting data to get exactly what you want. Cost can also be a consideration, particularly for smaller teams, though it is justified if you are hiring at scale. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) We outgrew Paychex Flex from a recruiting standpoint. It lacked core ATS functionality like interview scheduling, structured scorecards, and reliable reporting, which created inefficiencies and limited visibility into our hiring process. Greenhouse offered a more robust, scalable solution with automation, better pipeline management, and tools to standardize interviews and improve decision-making. The switch was driven by the need for a system that could support high-volume hiring while also improving candidate experience and internal accountability. Review Source SR Shadi R. Associate VP of Talent Acquisition Hospital & Health Care Used the software for: 2+ years ### "Well‑Structured ATS with Reporting Limitations" April 20, 2026 5.0 Greenhouse provides structure and consistency through interview plans, scorecards, and controlled access, improving interview quality and data integrity. However, reporting depth, candidate survey insights, CRM features, and rediscovery capabilities are limited. Pros Greenhouse ATS has added structure to our TA process. It is intuitive and recruiter friendly. Interview plans and scorecards raised the bar for both candidate experience and how our team interviews. All tasks and communications are well documented, including screens, interviews, scorecards and offers. Access level can be customized so hiring managers don’t get to “do their own thing” anymore, which is a net positive and helps with data integrity. They have a responsive tech support that quickly responds to help resolve issues. Cons Reporting is fine for basics but not as robust as we'd like, especially when leadership asks nuanced questions. Candidate satisfaction survey needs improvements for reporting and CRM, and rediscovery are weak compared to other tools. Alternatives considered [ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/) Reason for choosing Greenhouse I was familiar with Greenhouse as I used it at a previous company and felt it was a better choice for a mid-size organization like ours. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) The ATS was not robust and lacked a lot of features we needed to modernize our TA process Review Source MC Marie-Pier C. Compensation and Talent Acquisition Manager Retail Used the software for: 2+ years ### "The best ATS in the market!" April 16, 2026 5.0 I love it — definitely one of the best tools I’ve used. It’s intuitive, well-organized, and makes the whole process much more efficient. Pros I really appreciate the level of automation that’s been put in place — it makes a big difference. Everything feels well thought-out and organized, which helps create a much smoother and more efficient process overall. It’s clear there was intention behind how this was built, and it shows in how easy it is to follow and use. Cons There does seem to be a lack of configuration options when it comes to the overall look and feel. While the structure and automation are strong, the customization side feels somewhat limited, especially if the goal is to adapt the experience so it better reflects different preferences, branding, or visual needs. Alternatives considered [Lever](https://www.capterra.com/p/142452/Lever/)[SmartRecruiters](https://www.capterra.com/p/123833/SmartRecruiters/) Reason for choosing Greenhouse The bilingual aspect of cuztomisation offered to us. Switched from [Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Not the right fit for our needs and usage. Review Source LL Linda L. HR Senior Coordinator Financial Services Used the software for: 2+ years ### "Greenhouse Review of Pros and Cons" April 16, 2026 4.0 Overall, Greenhouse is a solid and reliable ATS that makes it much easier to manage and organize the hiring process. It does a great job of centralizing communication, keeping everyone aligned, and providing visibility into each stage of recruitment. While there are some usability quirks and a bit of a learning curve, the platform is powerful and effective once you get used to it. Pros I like greenhouse because of it's ease of use and ability to track candidates well. It makes recruiting across recruiters and hiring managers much smoother, especially with clear pipelines, centralized candidate profiles and easy collaboration tools like notes and scorecards. Cons One of the biggest downsides of the platform is that there are limits to customization, especially when trying to scale for bigger companies. One thing I noticed was that the custom parent fields are only limited to 25 options. Another is the reporting function. While custom reports exist, there are many limitations that cause me to have to pull multiple reports and put them together instead of just doing one report. The reports don't get as granular as I need them to be sometimes. Review Source TW Tracy W. Talent Acquisition Lead Mining & Metals Used the software for: 1-2 years ### "Great Product " April 20, 2026 4.0 Great. The staff members and support are amazing. Integration was very well planned and executed. I love all of the product updates and touch bases. Pros I really love the ease of the product and the many functions that it offers as well as the integration. Cons It is quite pricey and a bit difficult for our hiring model, we have a unique model which our employee numbers fluctuate. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Workable](https://www.capterra.com/p/130175/Workable/) Reason for choosing Greenhouse I have used in the past, really liked the overall offerings compared to others Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) This product was very limited in functions Review Source JK Joanna K. Recruiting Manager Security and Investigations Used the software for: 2+ years ### "Supports growing companies " April 22, 2026 5.0 Pros The built in automations, streamline processes and set up makes recruiting fast easy and manageable. Best thing, it is easy for hiring managers to navigate. Cons You need to have a few add ons for additional features, such as AI tools, texting and note taking. The App is horrible and almost none functional. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Greenhouse Better functionality and more options for setting up. Switched from [Workable](https://www.capterra.com/p/130175/Workable/) Functionality and price were much better with Greenhouse. Review Source lT leanne T. Sr Manager of HR Business Operations Internet Used the software for: 2+ years ### "Decent value, but manual-heavy with limited reporting" April 17, 2026 3.0 Greenhouse gets the basics right and offers reasonable value for money, but it falls short in areas that matter for efficient, data-driven recruiting. The manual workload is a real pain point, and the reporting functionality needs significant improvement. It's a serviceable tool if you're on a tight budget, but teams looking for deeper automation or robust analytics may find themselves frustrated Pros Greenhouse is cost-effective and covers the core functionality you'd expect from an ATS. The pricing makes it accessible, and for teams that don't need advanced reporting or complex workflows, it does the job without breaking the budget. Cons There are far too many manual tasks involved in day-to-day recruiting operations — things that should be automated simply aren't. Reporting is another weak spot: it's limited in scope and not intuitive to use, making it difficult to pull meaningful insights quickly without investing a lot of time. Review Source HD Hannah D. Employee Experience Specialist Marketing and Advertising Used the software for: 1-2 years ### "You need this for all hiring needs " November 5, 2025 5.0 I am a daily user of GH and use it to hire and source all of our candidates and now employees. I have used LinkedIn recruiting before and it blows LI out of the water. This makes hiring and keeping track of all stages, responses and resumes in one place. You also have the ability to tag other hiring managers and ask for their opinions instead of having to email them separately. Everything is in one plane. Pros super easy to use, has a step and stage for everything you could think of. easily categorizes, rejects, moves stages, and keeps track of all candidate information. Cons I like everything about Greenhouse. I will not be using any other applicant tracking system going forward. Switched from [Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Bullhorn was not user friendly and made switching stages more complicated than it needed to be. Review Source EW Ellen W. Senior Talent Acquisition Specialist Real Estate Used the software for: 2+ years ### "Greenhouse General Survey" April 22, 2026 4.0 Greenhouse is generally easy to navigate and the tech support is usually helpful. There are times when the application is clunky and slow. Pros Easy navigation, scorecards usability, easy to email teams/candidates, customizable and AI feature to generate behavioral based questions. Cons Clunkiness, stalling, freezing. Also, I don't have a place to put prospects unless I link them to a specific job. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) More functionalities, database management Review Source AK Ahisha K. Senior Talent Acquisition Partner Financial Services Used the software for: 2+ years ### "Good experience with Greenhouse as a recruiter " April 21, 2026 5.0 Overall, it has been a very positive experience, and I’m glad our company uses Greenhouse. It also allows employees to track the status of their own referrals without needing to ask the recruiter. Pros Easy to understand and simple to move candidates’ CVs through each stage. As a recruiter or hiring manager, the system is very straightforward and easy to navigate independently. Cons Hopefully, a filter function could be added for the application questions. For example, it would be helpful if I could filter candidates who do not require visa sponsorship and review those CVs directly. Review Source VR Verified Reviewer RecOps Financial Services Used the software for: 2+ years ### "Amazing platform!" March 20, 2026 5.0 Pros Super easy to use, great support staff and makes the whole recruiting process much easier. Always adding new features as well and listening to customers. Cons Sometimes quite rigid with how it can be used and can sometimes take some time to make changed when needed. Review Source DK Denise K. Talent Acquisition Director Accounting Used the software for: 2+ years ### "A strong ATS for Structured Hiring" April 20, 2026 4.0 Greenhouse is excellent and a strong ATS platform for scaling teams with a clean interface. The structure, automation and collaboration features help streamline hiring and reduce manual work. Pros Greenhouse is very easy to navigate, intuitive and a friendly interface. Clean application flow and customizable email templates make communication smooth. Structured hiring workflows with clear stages, scorecards, interview kits to keep the process consistent. Cons No built in NPS scoring for candidate survey and no native headcount planning or headcount management feature. Review Source MR Michelle R. Senior Director, Talent Retail Used the software for: 2+ years ### "Senior Director, Talent" April 16, 2026 3.0 Pros It's a very well known and broadly used applicant tracking system. There are a lot of function customization opportunities. It also integrates with a large number of external vendors and tools. Cons Customer service can sometimes be slow, we get bounced between the chat and our CSM which can delay solutions. Simple functions don't yet exist, like being able to pull reporting or build dashboards for more than 2 variables. Review Source Dana H. Principal Non-Profit Organization Management Used the software for: 1-2 years ### "Greenhouse - great candidate CRM for larger organizations" December 1, 2025 5.0 Overall, it's easy to use and a good tool. It is definitely a good tool for larger organizations that need all the features. Pros I use Greenhouse for candidate screening. It's very easy to use and has robust featured, especially for search. I don't have my own Greenhouse account, so I use with my clients who use Greenhouse for their candidate CRM. Cons From what I've seen, it's a bit pricey. I'm a 1-person shop and don't need most of the features. I don't use it for interviewing. Review Source VR Verified Reviewer Administrative Assistant Education Management Used the software for: 1-2 years ### "Greenhouse is the way to go!" July 10, 2026 5.0 Greenhouse overall has been a great experience, with ease of use for our hiring team. As someone who applied for a higher position internally and used the Greenhouse hiring system myself I found it so easy to navigate and keep track of my application after applying. Pros Easy to use interface for both the applicant and the hiring team. The portal is user friendly and clear on how to access. I would consider it an incredibly valuable software. Cons I can't think of any major cons about Greenhouse, though some applicants have reported their application not showing up on their account after applying for some time. Review Source Jeremy V. Field Supervisor of Inspections Construction Used the software for: 2+ years ### "Pros and cons of greenhouse" April 20, 2026 5.0 This program has been very valuable to allow employees apply for jobs internally. It blocks the general public from applying. Pros Greenhouse allows our company to post internal job postings that allows each employee the opportunity to apply within the company. Cons This program is not very functional on a tablet or cell phone. Works great on the computer but you are not able to apply for jobs on a mobile device. Review Source TA Tiffany A. VP and Head of Employee Success Computer Software Used the software for: 2+ years ### "Great solution for your ATS needs" October 21, 2025 4.0 Pros I like that you can add notes and track the candidate's process. I like that you can integrate DocuSign for the offer letters and that you can do lots of customizations. I also like the direct feed into LinkedIn. Cons The changes to do everything isn't very intuitive. I have to search a lot to figure out how to change, update or use a feature. Review Source KS Katie S. Operations manager Entertainment Used the software for: 1-2 years ### "Hired more than a 1000 people with this ATS" April 18, 2025 4.0 Greenhouse has been a great tool for managing our hiring process. It’s easy to use, keeps everything organized, and helps our team stay on the same page when reviewing candidates. Pros It integrates well with other tools we use and makes scheduling interviews and tracking feedback super smooth. The customizable workflows also let us tailor things to fit how we like to hire. Cons Some of the reports feel a little limited unless you pay extra for advanced features. And because there’s so much you can do with it, it can take a little time to get fully comfortable. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing Greenhouse Organization was important for keeping track of candidates across many markets Review Source CM Connor M. Account Executive Human Resources Used the software for: Less than 6 months ### "Great applicant management tool" January 28, 2026 5.0 My overall experience with greenhouse is 100% positive. No complaints from my use. I have only been using it a little while but love everything so far.. Pros Greenhouse offers one of the most intuitive platforms for applicant tracking and referrals to hire top talent. Cons Greenhouse is so easy to use and so easy for employees to refer their friends and colleges. Out of all the platforms I’ve used this is the easiest. Review Source VR Verified Reviewer Talent Lead Information Technology and Services Used the software for: 1-2 years ### "Powerful ATS with Depth, but a Steep Learning Curve" November 11, 2025 4.0 Pros \- Intuitive pipeline view that makes tracking straightforward - Strong integration options with sourcing tools - Robust interview scheduling and feedback features that streamline coordination across hiring teams Cons \- Reporting and analytics can feel overly complex and not always intuitive to set up - Customisation of workflows and scorecards is limited without admin access or extra support - The interface, while functional, can feel a bit dated and cluttered for larger hiring pipelines Review Source NJ Nick J. Recruiter Hospital & Health Care Used the software for: Less than 6 months ### "Major Buyers Remorse with Greenhouse - Terrible Product for Busy Recruiters" February 7, 2025 1.0 We were lied to during our demo and told that Greenhouse could do things it could not. We have MAJOR buyers remorse. We thought we were getting a product that would save us time but instead, we got a product that has made our jobs more difficult. Pros It's hard for me to list any pros. Greenhouse may be one of the worst ATS products I've ever used. We believed the hype and signed a 2 year deal but we have major buyers remorse. If forced to say something nice about them in this section, I guess the basic features like knockout questions or email templates are on par with other products. Cons I could write a book on this, but I’ll keep it brief. 1. Greenhouse Fails at Remote Job Posting If you're a remote healthcare company, you need to post statewide jobs since licenses are issued at the state level. Greenhouse doesn’t allow this. Instead, it forces you to select a random city, which gets sent to Indeed and limits visibility to that specific area. Other ATSs accommodate statewide remote postings—Greenhouse does not. 2. Scheduling Is a Mess Self-scheduling lacks rules—candidates can book every available slot with no buffers. The "request availability" feature is useless. Need a 60-minute interview? Greenhouse lets candidates submit 30 minutes of availability. Managing availability for multiple candidates is a nightmare. Other ATSs let you offer a set number of slots to multiple candidates, automatically removing filled slots. Greenhouse doesn’t. 3. Candidate Management Is Worst-Case Scenario Resumes and application questions are buried behind extra clicks. No easy way to track who has been invited to an interview vs. who has scheduled. No master pipeline view—each job post is siloed. If you post the same role in multiple states, you have to manage separate pipelines for each one. I’m hiring NPs in 19 states, which means 19 separate pipelines. We’ve resorted to Google Sheets just to stay organized because Greenhouse lacks core recruiter-friendly features. 4. Implementation is a solo gig There is no specialist assigned to your account. Want help with something? Cool, you can go to open office hours with 10 other people and wait 50 minutes to ask a question. Sure, they have a chat feature but you can't trust what they say and the people running the chat seem very uninterested in helping you. 5. Got feedback? Shout it into the void. You want to see something change? You have a problem with something on the platform not working for you? You were lied to about features that don't exist. Greenhouse doesn't care. They are too big respond to us peons. I could go on, but I’m too busy struggling with Greenhouse to write more. Alternatives considered [Ashby](https://www.capterra.com/p/10004338/Ashby/)[Gem](https://www.capterra.com/p/204052/Gem/) Reason for choosing Greenhouse There was concern about Gem scalability and Ashby has a weird pricing model that charges per user. Switched from [Trakstar Hire](https://www.capterra.com/p/111908/Recruiterbox/) Trakstar lacked features we needed and we thought Greenhouse was the solution. We were so wrong. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.