--- title: "Cin7 Omni Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cin7 Omni Software - reviews, pricing plans, popular comparisons to other Inventory Management products and more." source_url: "https://www.capterra.com/p/133133/Cin7/" page_type: "product" language: "en" --- # Cin7 Omni Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cin7 Omni ## What is Cin7 Omni? Cin7 connects your inventory, sales channels, orders and warehouses in one automated inventory management software with built-in EDI and integrations to all the popular eCommerce platforms, marketplaces, accounting tools, and 3PLs. Designed for SMBs, its real time data gives you a full picture of your products from procurement to order fulfillment. Cin7 provides exceptional automations, workflows, reports, and analysis to enable brands, manufacturers, retailers, and wholesalers to operate efficiently as they scale. ## What is Cin7 Omni used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Order Management](https://www.capterra.com/order-management-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 601 user reviews Reviews sentiment Positive 86% Neutral 6% Negative 7% Pros & cons Scalable solution for growth Intuitive and efficient navigation Frequent technical and integration problems High and increasing pricing concerns Starting price $349 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Barcoding / 2026 - Order Management / 2025 - Warehouse Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - B2B eCommerce Platform / 2026 - Distribution / 2026 - Order Fulfillment / 2026 - Retail POS System / 2026 - Warehouse Management / 2026 Do you work for Cin7 Omni?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cin7.com/&name=Cin7 Omni) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cin7 Omni 4.3 (601) VS. [4.2 (1,128)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $349 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (597) Ease Of Use 4.1 (955) Value For Money 4.1 (516) Value For Money 4.1 (841) Customer Service 4.1 (573) Customer Service 4.3 (742) ## Cin7 Omni alternatives [4.2 (2,059)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (1,186)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,319)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (198)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) ## FAQs about Cin7 Omni Overview ### What problems does Cin7 Omni solve? Cin7 Omni solves disconnected inventory, order, and accounting workflows by centralizing stock, quotes, sales orders, purchasing, and customer records across Shopify, Amazon, POS, EDI, and Xero. It helps retailers, wholesalers, warehouse teams, and small business operators reduce manual entry, prevent stock inaccuracies, speed fulfillment, and support multi-channel growth. Answer based on 249 reviews Overview ### Which roles and teams benefit most from Cin7 Omni? Cin7 Omni is most used by operations leaders, business owners, and executives who need tighter control over inventory, purchasing, and order fulfillment across channels. Sales and office teams use it to manage customer orders and stock visibility, while finance leaders and accountants rely on it for reporting, costing, and reconciliation. Answer based on 520 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Cin7 Omni built for? Cin7 Omni is built mainly for small businesses in retail, with 98% of reviewers from small companies and 25% in retail. It serves brands, wholesalers, retailers, distributors, and light manufacturers, with additional reviewer concentration in consumer goods and wholesale at 9% each, supporting inventory and supply-demand coordination. Answer based on 601 reviews Features and Usability ### What are the key features of Cin7 Omni? Cin7 Omni includes core inventory management and order management tools, with real-time inventory tracking across multiple locations and warehouses. Differentiating features include EDI and API integrations, B2B and eCommerce channel connections, bills of material for production, and Smart Buyer purchasing automation for replenishment and purchase orders. Answer based on 292 reviews Pricing ### How much does it cost and what fees or limitations are included? Cin7 Omni starts at $349/month for the Standard plan with up to 5 users; Pro costs 599 and Advanced 999, while Omni pricing is unlisted. A free trial is available. Reviewers often call it reasonable value, but some cite a steep learning curve, limited reporting, and occasional paid custom work. Answer based on 100 reviews Integrations ### Which third-party tools and platforms does Cin7 Omni integrate with? Cin7 Omni integrates with Xero, Shopify, ShipStation, WooCommerce, QuickBooks Online, and Shopify POS, with reviewer mentions also referencing HubSpot CRM and CartonCloud. It supports over 70 integrations overall, and the catalog also includes Adobe Commerce, BigCommerce, Google Drive, Avalara, and 3PL Warehouse Manager. Answer based on 218 reviews Getting Started and Support ### How easy is it to onboard and train a team on Cin7 Omni? Cin7 Omni offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say day-to-day users often learn core tasks quickly, especially with guided onboarding and self-service materials. Admins, teams with complex integrations, and nontechnical staff usually need more time to handle setup, workflows, and reporting. Answer based on 80 reviews Getting Started and Support ### What customer support options does Cin7 Omni offer, and how do users rate the experience? Cin7 Omni offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, patient, and responsive, especially during onboarding, with strong documentation and training resources. Some reviewers, however, report delays, inconsistent follow-up, and pressure to upgrade for faster issue resolution. Answer based on 292 reviews Inventory management ### How well does Cin7 Omni handle inventory management? Cin7 Omni gives businesses clear, centralized inventory control across locations, channels, and warehouses. Small businesses, wholesalers, and product-based teams often value real-time stock visibility, BOM tracking, batch tracing, and purchasing support. Some users find setup, custom fields, reporting logic, and certain integrations harder to manage, especially for complex workflows. Answer based on 179 reviews ## Who uses Cin7 Omni? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Scalable solution for growth 94% positive reviews out of 49 Most reviewers describe small business growth as supported by Cin7’s adaptability, integrations, and time-saving features. Frequent technical and integration problems 66% negative reviews out of 94 Most users comment bugs and issues disrupt operations, with unresolved errors, unreliable integrations, and persistent glitches. Liza T. COO, 2 - 10 employees. "Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists." Intuitive and efficient navigation 100% positive reviews out of 30 Most reviewers find navigation straightforward, with user-friendly menus, powerful search, and helpful learning resources. High and increasing pricing concerns 41% negative reviews out of 68 Some reviewers indicate pricing is expensive, with frequent increases and perceived poor value for small businesses. Remote business management platform 96% positive reviews out of 23 Most users report cloud access enables flexible, secure management from any location with internet connectivity. Slow and limited email support 49% negative reviews out of 47 Some users report email support is slow, with delayed responses, unresolved tickets, and limited direct communication options. ## Features AI summary Based on 7,578 Inventory Management reviews Capterra data shows that buyers of Inventory Management software rank the following features as their top priorities: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) Cin7 Omni supports all three of the features reviewers value most: **Inventory Control**, **Inventory Tracking**, and **Billing & Invoicing**. Together, these capabilities help businesses maintain accurate stock levels, monitor item movement across locations, and manage customer billing more efficiently, allowing teams to keep inventory operations organized and revenue processes on track. Inventory Control 4.1 (78) 70.51% of 78 reviewers that rated this feature as important or highly important Monitor product stock levels Inventory Tracking 4.2 (43) 53.49% of 43 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Management 4.3 (83) 63.86% of 83 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchase Order Management 4.2 (30) 70.00% of 30 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Product Identification 4.2 (33) 42.42% of 33 reviewers that rated this feature as important or highly important Ability to link barcodes or serial numbers with specific items for identification Inventory Management 4.4 (111) 76.58% of 111 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Cin7 Omni 142 features ### All Features - 3PL Management: Outsource and manage third party logistics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - AS2 Capability: Conduct transmissions via AS2 in addition to other methods such as value-added network (VAN) - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Transformation: Translate EDI formats into data suitable for use with company applications. - Database Support: Supports common databases such as MySQL and Oracle - Delivery Management: Manage order deliveries until they are received by the customers - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Exceptions Management: Automated handling of non-compliant EDI transmissions. - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For B2B: Serves B2B organizations - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - General Ledger: Centralized accounting record which tracks all financial transactions - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Marketplace Integration: Integration with third-party marketplace software - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receiving: Manage all receiving processes within a warehouse - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reordering: Accept and track repeat orders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Serial Number Tracking: Track and assign specific serial numbers to products - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - SKU/UPC Codes: Internal and external product tracking codes - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks - Workflow Scheduler: Allows automated and event-driven transaction scheduling --- Get Advice We can help you find the software with the features you need. Features 4.2 (563) 4.2 Based on 563 reviews ## Pricing Value for money 4.1 (516) Free Trial [View pricing plan details](https://www.capterra.com/p/133133/Cin7/pricing/) Standard $349.00 Flat Rate,Per Month It includes: - 6000 Sales Order Volume/Year - Standard Manufacturing - Generative AI - Mobile Applications - Via API & Partner solution - No Limit Inventory Locations Pro $599.00 Flat Rate,Per Month It includes: - 24000 Sales Order Volume/Year - Standard Manufacturing - Generative AI - Mobile Applications - Via API & Partner solution - No Limit Inventory Locations - Accounting Integration Advanced $999.00 Flat Rate,Per Month It includes: - 120000 Sales Order Volume/Year - No Limit Inventory Locations - Advanced Warehouse Management icon - Standard Manufacturing icon - Material Requirements Planning (MRP) - RMA - Generative AI - Automation - Mobile Applications - Accounting Integration - Via API & Partner solution Omni Custom Quote Available It includes: - Accounting Integration - Standard Warehouse Management - Standard Manufacturing - Mobile Application - Native & Partner Solution Value for money 4.1 (516) 4.1 Based on 516 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (573) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (573) 4.1 Based on 573 reviews ## User reviews Overall rating 4.3 Based on 601 reviews Filter by rating 5(328) 4(191) 3(37) 2(22) 1(23) Mentioned topic Sorted by most recent YT Yuki T. Senior Supply Chain Executive Program Development ### "Thanks for Chamal Wettasinghe for great CS " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 8, 2026 Great customer service and fast respond to customer need . Pros They respond very fast for the customer service and make me feel warm. Cons N/A....i am still new to explore it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Spiros N. Mr Food Production ### "Great all round inventory management and small business application that will give you 90% of what you need" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 March 19, 2026 We have been using CIN7 for nearly 12 years and have grown with the product. Our experience has mostly been positive, and the application has grown with our business, allowing us to do most of what we need from POs and manufacturing, all the way through to quotes, sales invoices, and integration with our Xero accounting package. Pros It is a great platform for small-business inventory, sales, and POs. Costing, invoicing, and simple production jobs are all included, which rounds off most of what we need for the business. Easy integration to Xero for our accounting. Easy integration to Shopify for our B2B and B2C sites. Cons Generally, the support is quite limited and slow - they have lost all flexibility. Online chat has a limited understanding of the product, and since we have been using it for over 10 years, we tend to know more than they do. We stopped using their B2B site and also their POS software. Both were clunky and limited. Found alternatives through Shopify for both. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mike T. COO Wholesale ### "Reliable Platform with Powerful API Flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 We have been using Cin7 Omni for the past 5 years, and overall our experience has been very positive. The platform has been reliable and scalable as our business has grown. One of the biggest advantages for us has been the API, which allowed us to build custom side applications and tailor the system to our specific workflows. This flexibility has made a significant impact on our operations. Pros What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI. Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency. Cons Overall, there isn’t much we dislike about Cin7 Omni, as it has been working very well for our needs. If anything, some advanced customizations can require additional setup or workarounds, but nothing that significantly impacts our day-to-day operations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Raegan C. Production Planner Retail ### "Great Support! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 12, 2026 Really great experience, I felt really looked after and supported. \[sensitive content hidden\] helped me understand the process of what I needed to do. Pros Technical Support Specialist - \[sensitive content hidden\]. \[sensitive content hidden\] helped me with a large project we have upcoming and how best to navigate it and ensure its systematic. Really grateful for the time and patience he had with me. Cons No cons to reportNo cons to report - The whole process was very helpful and insightful and I now understand how to manage this project Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hugh M. General Manager Retail ### "Not suitable for my business." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 December 9, 2025 Ever increasing costs for ever decreasing functionality and service. I have just submitted my notification of cancellation after 3 years using the system. Pros Cin7 showed a lot of promise early on being able to sync to multiple shopify stores. Interface of the system is user friendly. Cons Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end. Support is slow and ticketed and often tickets go unresolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sally M. Operations Specialist Retail ### "Satisfied with the help Cin7 support team member \[sensitive content hidden\] provides always!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 23, 2025 Pros \[sensitive content hidden\] was so great at willing to help, finding the answer and resolving my issues. He is very knowledgable. Cons Time difference with our location delayed the resolution of my ticket. If Cin7 can match company locations with Cin7 support team locations, tickets would be resolved faster. However I have nothing else in mind for a Con. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jarred F. CEO Warehousing ### "Thankful for Cin7" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2025 Very Happy! I've learned alot about the software over the years and we are very pleaseed with Cin7 and the support. Pros The Support and how well the software works. I have full confidence in Cin7 Omni and look forward to the continued growth. Cons Not being able to create prefix # for orders. I would also like to delete old products of clients that we no longer are in business with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Mindi C. CEO Luxury Goods & Jewelry ### "Happy to be with CIN7" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 16, 2025 My overall experience with CIN7 has been excellent. There are some areas that are not ideal but 95% of the program serves us well. Pros Cin7 is our central hub for our business where our ecomm and wholesale ordering systems connect. Order management and inventory management quite good although we are using a consignment model and the dashboard does not really support us well Cons I find that when creating branches for consignment the dashboard reports SOH and available stock of all branches which is misleading - consignment branches means our stock is located with customers - therefore the SOH and Avail stock should be shown on the dashboard by branch or at least for the main branch, minus consigned stock Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Liza T. COO Publishing ### "It has potential but ..." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 17, 2025 We’ve spent the past 8 weeks implementing Cin7 Omni, and while the platform has potential, there were several challenges that hindered our experience. We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation. We were initially sold on the idea of having an onboarding specialist to guide us through the process. However, the specialist assigned to us, though eager to help, was new to the role. While he made genuine efforts to understand our requirements, his limited experience occasionally slowed down the process. At times, we felt that we weren’t getting the most efficient support and that the company could benefit from assigning a more experienced person to the job. One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions. This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear. Another key limitation is the customization of fields. We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process. We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity. Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines). Additionally, we faced challenges with branch management. The system defaults to a "Main Branch," which we requested to be removed and replaced with our actual branch. While Cin7 indicated that this was done, the Main Branch continued to reappear in forms. We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected. Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists. As a small team with only one physical store, we can only imagine how complicated things would be with multiple locations. Lastly, the integration with HubSpot is very limited, syncing only basic contact and product information, which was another disappointment. Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields. It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform. Overall, while Cin7 Omni has promise, the support process and system limitations made it challenging for us to achieve the smooth, efficient experience we were hoping for. We hope that Cin7 will address these issues to improve the onboarding and functionality for future users. Pros \-User-friendly interface that’s easy to navigate -Integration with Shopify and Xero -Copy-and-paste import feature (useful in many areas) -Centralized inventory management across products and locations -Cloud-based system, accessible from anywhere Cons \-Onboarding support lacked experience and slowed down implementation -Frequent error messages requiring logouts to resolve -Limited custom field options (text only, no dropdowns or numerical fields) -Importing custom pricing into Sales Orders not supported -Shopify click-and-collect sync issues with incorrect default branches -Support team lacks deep understanding of business processes -Limited integrated fields across third-party platforms like Shopify and HubSpot Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Wanted a cloud based inventory management system Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reasons for choosing Cin7 Omni Pricing, native integrations, good UI and onboarding feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Ellie R. Operations Manager Retail ### "Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 Pros \[sensitive content hidden\] was extremely helpful with my query today. Sorted this is a quick and professional manner! Cons Sometimes it can take a little while for cases to be solved if speaking to customer service via email. On the chat they are quick to help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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