Best For

Omnichannel wholesalers, retailers, importers and light-manufacturers turn to Cin7 when they need a single platform that lets them contain costs as they expand to new markets and add sales channels.

Product Details

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level. Note: Cin7 is not suitable for asset management.

Contact Details

Cin7

http://www.cin7.com/

Founded in 2011

Located in United States

Cin7 Pricing Overview

Cin7 pricing starts at $299.00 per month.There is not a free version of Cin7.Cin7 does offer a free trial.

Main Dashboard
Accounting Dashboard
EDI Dashboard
Sales visibility
Cin7 Integrations

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Cin7 Features

Alerts/Notifications
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Billing & Invoicing
Catalog Management
Inventory Management
Materials Management
Order Management
Product Management
Production Management
Purchasing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
Warehouse Management
Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Label Templates
RFID
Receiving Labels
Serial Number Tracking
Shipping Labels
Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Catalog Views
Custom Product Attributes
Pricing Management
Product Comparison
Search/Filter
Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management
Alerts/Notifications
Database Support
Document Archiving
EDI Mapping Support
EDI Testing
Exception Management
Reporting/Analytics
Third Party Integration
Workflow Scheduler
CRM
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Warehouse Management
Allocation
Barcoding
Cost Tracking
Forecasting
Item Management
Order Management
Procurement Management
Reorder Management
SKU / UPC Codes
Serial Number Tracking
Supplier Management
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Back Order Management
Customer Database
Inventory Management
Order Fulfillment
Order Management
Real Time Order Entry
Remote Order Entry
Shipping Management
Warehouse Management
Backorder Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce
Demand Planning
Electronic Data Interchange
Import/Export Management
Inventory Management
Order Fulfillment
Sales & Operations Planning
Shipping Management
Supplier Management
Transportation Management
Warehouse Management
3PL Management
Barcoding/RFID
Forecasting
Inventory Management
Multi-Location
Order Management
Purchasing
Quality Management
Real Time Synchronization
Receiving/Putaway Management
Returns Management
Shipping Management
Barrel Management
Billing & Invoicing
Cellar Management
Inventory Management
Order Management
Point of Sale (POS)
Production Tracking
Vineyard Management
Wine Club Management
CRM
Data Security
Email Marketing
Inventory Management
Kitting
Mobile Access
Multi-Channel Marketing
Multi-Store Management
Promotions Management
Returns Management
Reviews Management
SEO Management
Templates
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

Cin7 Reviews

Showing 5 of 362 reviews
Overall
4.3/5
Ease of Use
4.2/5
Customer Service
4.2/5
Elioth F.
President
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
1/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 19, 2019

“Terrible Custumer Support”

ProsThe software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system.
ConsThe customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you. Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support. I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well).

Vendor Response

By Cin7 on November 21, 2019
Hi Elioth, Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward.
Reviewer Source 
Source: Capterra
November 19, 2019
Katrina G.
Finance Manager
Retail, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 9, 2019

“Fantastic Customer Support”

OverallI've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had executive help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier!
ProsIt's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps!
ConsThe Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer.

Vendor Response

By Cin7 on October 13, 2019
Hi Katrina, Thank you so much for your detailed and thoughtful review. Our Customer Success team strives to provide exemplary service and will be delighted to hear your feedback. Cin7 is an ever-evolving product and service, and we're always looking at ways to improve our offerings. While we do not have a full-fledged warehouse management system at this time, we are working on some exciting warehouse management features that we hope will address the issue you mentioned.
Reviewer Source 
Source: Capterra
October 9, 2019
Avatar Image
Sean S.
Owner & IT Manager
Food & Beverages, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
September 11, 2019

“Extremely powerful inventory and order processing and logistic package”

OverallWhile challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.
ProsCin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.
ConsThe price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Vendor Response

By Cin7 on September 15, 2019
Hi Sean, Thank you for your review. We are glad to hear that you found value in our software system and support team. We will share your feedback with the product team, as we are always looking for improvements.
Reviewer Source 
Source: Capterra
September 11, 2019
Paul T.
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: GetApp
December 1, 2016

“I would highly recommend Cin7.”

OverallOur company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don't have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can't find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.
ProsI really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well
ConsThere is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.
Recommendations to other buyersMake sure you have your products and pricing in order. It will make things much easier when doing your initial load in to the system.
Source: GetApp
December 1, 2016
Gabriel P.
Owner
Food Production, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
9/10
Source: Capterra
October 9, 2016

“Comprehensive inventory management software”

OverallWhilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases. So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features. As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough. The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility. The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point. So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform.
ProsIt is a comprehensive platform that offers a lot of features.
ConsIt has an outdated design and is quite expensive for small businesses to start out on.
Recommendations to other buyersPerhaps offering a simpler small business cheaper package so they can start out and slowly grow into the many features. Also just an update on the look of Cin7 would be nice as well as more ways to input design into the invoices etc would be great. Also an app would be great (especially for stock features so staff can use on a tablet). Although the responsive website is pretty good anyway.

Vendor Response

By Cin7 on October 30, 2016
Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers. We look forward to the continued support and value you as a customer.
Source: Capterra
October 9, 2016