--- title: "Cin7 Omni Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cin7 Omni Software - reviews, pricing plans, popular comparisons to other Inventory Management products and more." source_url: "https://www.capterra.com/p/133133/Cin7/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Cin7 Omni Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cin7 Omni ## What is Cin7 Omni? Cin7 connects your inventory, sales channels, orders and warehouses in one automated inventory management software with built-in EDI and integrations to all the popular eCommerce platforms, marketplaces, accounting tools, and 3PLs. Designed for SMBs, its real time data gives you a full picture of your products from procurement to order fulfillment. Cin7 provides exceptional automations, workflows, reports, and analysis to enable brands, manufacturers, retailers, and wholesalers to operate efficiently as they scale. ## What is Cin7 Omni used for? [Inventory Management](https://www.capterra.com/inventory-management-software/)[Order Management](https://www.capterra.com/order-management-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 604 user reviews Reviews sentiment Positive 86% Neutral 6% Negative 8% Pros & cons Supports scalable business growth Intuitive and efficient navigation Frequent technical problems High and increasing costs Starting price $349 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Barcoding / 2026 - Order Management / 2025 - Warehouse Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - B2B eCommerce Platform / 2026 - Distribution / 2026 - Order Fulfillment / 2026 - Retail POS System / 2026 - Warehouse Management / 2026 Do you work for Cin7 Omni?[Manage this product listing](https://www.g2.com/products/cin7-omni/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cin7 Omni 4.3 (602) VS. [4.2 (1,133)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $349 Flat Rate, Per Month Starting Price $229 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (598) Ease Of Use 4.2 (958) Value For Money 4.1 (517) Value For Money 4.1 (844) Customer Service 4.1 (574) Customer Service 4.3 (745) ## Cin7 Omni alternatives [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.8 (1,195)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (205)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) ## FAQs about Cin7 Omni Overview ### What problems does Cin7 Omni solve? Cin7 Omni solves inventory inaccuracies, overselling, and fragmented order workflows by synchronizing stock across ecommerce, wholesale, retail, and warehouse locations. It tracks batches, serials, bills of materials, landed costs, purchasing, fulfillment, and sales data in one system. Retailers, distributors, manufacturers, warehouse managers, and operations teams benefit from real-time visibility and reporting. Answer based on 363 reviews Overview ### Which roles and teams benefit most from Cin7 Omni? Cin7 Omni is most used by business owners, directors, and executive teams overseeing inventory-led retail, wholesale, and e-commerce operations. Operations managers and general managers coordinate purchasing, warehouse activity, and order fulfillment, while sales managers track customer orders and channels. Finance leaders and accountants support stock valuation, invoicing, and operational reporting. Answer based on 521 reviews Overview ### What company size and industries is Cin7 Omni built for? Cin7 Omni is for small retail businesses, which make up 98% of reviewers, and brands, wholesalers, distributors, and light manufacturers. It supports supply-and-demand coordination and operational automation across retail (25%), wholesale (10%), and consumer goods (9%). Midsize companies represent 2% of reviewers, while enterprises represent 0%. Answer based on 602 reviews Features and Usability ### What are the key features of Cin7 Omni? Cin7 Omni includes inventory management and inventory control for tracking stock across multiple warehouses and locations, including serialized items and aged-stock reporting. Order management covers purchase orders, sales orders, backorders, and drop shipping, while order fulfillment processes transactions in real time. eCommerce management connects selling platforms, and billing and invoicing handles customer billing. Answer based on 35 reviews Pricing ### How much does it cost and what fees or limitations are included? Cin7 Omni starts at $349 per month for Standard, supporting up to five users. Pro costs 599 for 10 users, and Advanced costs 999 for 15; Omni pricing is not listed. A free trial is available. Reviewers describe value for features, but some report steep price increases and costs that challenge smaller businesses. Answer based on 100 reviews Integrations ### Which third-party tools and platforms does Cin7 Omni integrate with? Cin7 Omni integrates with over 70 third-party tools, including Xero and QuickBooks Online for accounting; Shopify, WooCommerce, Amazon, BigCommerce, and Adobe Commerce for ecommerce; and ShipStation, EasyPost, and 3PL Warehouse Manager for shipping and fulfillment. Reviewers most frequently mention Xero and Shopify connections. Answer based on 215 reviews Getting Started and Support ### How easy is it to onboard and train a team on Cin7 Omni? Cin7 Omni is relatively easy to roll out for staff handling everyday orders, inventory, and POS tasks, who reviewers say often learn core workflows quickly. Its in-person and live online training, webinars, videos, and documentation support adoption. Administrators and teams with complex integrations, production, or accounting setups typically need more guided time to configure and learn advanced workflows. Answer based on 80 reviews Getting Started and Support ### What customer support options does Cin7 Omni offer, and how do users rate the experience? Cin7 Omni offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often report fast, helpful guidance, especially during onboarding and configuration. However, some describe delayed ticket responses, inconsistent post-launch assistance, and difficulty resolving complex technical issues. Answer based on 292 reviews Inventory management ### How well does Cin7 Omni manage inventory? Cin7 Omni gives product-based businesses centralized, detailed inventory control across sales channels, warehouses, and locations. Small businesses and growing retailers value real-time stock visibility, batch tracking, bills of materials, and automated order updates. Some teams find advanced setup, branch rules, replenishment forecasting, and custom import requirements more difficult to configure. Answer based on 179 reviews ## See trending topics mentioning Cin7 Omni [How much does inventory control software cost per month for a two-person team, and which plans cap users or locations?](https://www.capterra.com/inventory-control-software/trending-topics/how-much-does-inventory-control-software-cost-per-month-for-a-two-person-team-and-which/) Last updated on October 26, 2026 ### How much does inventory control software cost per month for a two-person team, and which plans cap users or locations? Answered by Capterra Research Analyst Team [What does a five-person team pay each month for order management software with published plans, and which plans cap users or charge extra for additional ones?](https://www.capterra.com/order-management-software/trending-topics/what-does-a-five-person-team-pay-each-month-for-order-management-software-with-published/) Last updated on October 26, 2026 ### What does a five-person team pay each month for order management software with published plans, and which plans cap users or charge extra for additional ones? Answered by Capterra Research Analyst Team [Unicommerce vs SKULabs vs Cin7 Omni vs Brightpearl: which handles multichannel order processing best for a growing online seller?](https://www.capterra.com/order-management-software/trending-topics/unicommerce-vs-skulabs-vs-cin7-omni-vs-brightpearl-which-handles-multichannel-order/) Last updated on October 26, 2026 ### Unicommerce vs SKULabs vs Cin7 Omni vs Brightpearl: which handles multichannel order processing best for a growing online seller? Answered by Capterra Research Analyst Team [What inventory software lets a retailer with several store locations track stock by store and count it with barcode scanners?](https://www.capterra.com/inventory-management-software/trending-topics/what-inventory-software-lets-a-retailer-with-several-store-locations-track-stock-by-store/) Last updated on October 22, 2026 ### What inventory software lets a retailer with several store locations track stock by store and count it with barcode scanners? Answered by Capterra Research Analyst Team ## Who uses Cin7 Omni? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supports scalable business growth 94% positive reviews out of 49 Most reviewers indicate Cin7 adapts to expanding needs, helping small businesses streamline operations and scale. Frequent technical problems 66% negative reviews out of 94 Most users report recurring bugs, error messages, and unresolved issues that disrupt daily business operations. Liza T. COO, 2 - 10 employees. "Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists." Intuitive and efficient navigation 100% positive reviews out of 30 Most reviewers describe navigation as straightforward, with user-friendly layouts and powerful search features. High and increasing costs 41% negative reviews out of 68 Some reviewers describe frequent price hikes and expensive plans, making affordability difficult for smaller businesses. Remote cloud-based platform 96% positive reviews out of 23 Most users report cloud access enables flexible, secure management from any location with internet connectivity. Slow and unresponsive email support 49% negative reviews out of 47 Some users say email support is delayed, difficult to reach, and often fails to resolve urgent concerns promptly. ## Features AI summary Based on 7,702 Inventory Management reviews Capterra data shows that buyers of inventory management software rank the following features as their top priorities: - **Inventory Control** (**52%** of reviewers rated this feature as critical) - **Inventory Tracking** (**56%**) - **Billing & Invoicing** (**47%**) Cin7 Omni supports all three features that reviewers rate as most important: **Inventory Control**, **Inventory Tracking**, and **Billing & Invoicing**. Together, these capabilities help businesses maintain accurate stock levels, monitor item movement across operations, and manage customer billing more efficiently, allowing teams to reduce errors and keep inventory and financial processes aligned. Inventory Control 4.1 (79) 70.89% of 79 reviewers that rated this feature as important or highly important Monitor product stock levels Inventory Tracking 4.2 (43) 53.49% of 43 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Order Management 4.3 (84) 64.29% of 84 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Purchase Order Management 4.1 (31) 67.74% of 31 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Product Identification 4.2 (33) 42.42% of 33 reviewers that rated this feature as important or highly important Ability to link barcodes or serial numbers with specific items for identification Inventory Management 4.4 (111) 76.58% of 111 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Cin7 Omni 112 features ### All Features - 3PL Management: Outsource and manage third party logistics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Delivery Management: Manage order deliveries until they are received by the customers - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For B2B: Serves B2B organizations - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitting: Group and package individual but related items as one package set - Label Printing: Process of printing custom labels through various methods. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Marketplace Integration: Integration with third-party marketplace software - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receiving: Manage all receiving processes within a warehouse - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reordering: Accept and track repeat orders - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - SKU/UPC Codes: Internal and external product tracking codes - Special Order Management: Manage special order requested by a customer - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Warehouse Management: Manage and track operations and inventory within warehouses - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (564) 4.2 Based on 564 reviews ## Pricing Value for money 4.1 (517) Free Trial [View pricing plan details](https://www.capterra.com/p/133133/Cin7/pricing/) Standard $349.00 Flat Rate,Per Month It includes: - 6000 Sales Order Volume/Year - Standard Manufacturing - Generative AI - Mobile Applications - Via API & Partner solution - No Limit Inventory Locations Pro $599.00 Flat Rate,Per Month It includes: - Accounting Integration - No Limit Inventory Locations - Via API & Partner solution - Mobile Applications - Generative AI - Standard Manufacturing - 24000 Sales Order Volume/Year Advanced $999.00 Flat Rate,Per Month It includes: - 120000 Sales Order Volume/Year - No Limit Inventory Locations - Advanced Warehouse Management icon - Standard Manufacturing icon - Material Requirements Planning (MRP) - RMA - Generative AI - Automation - Mobile Applications - Accounting Integration - Via API & Partner solution Omni Custom Quote Available It includes: - Accounting Integration - Standard Warehouse Management - Standard Manufacturing - Mobile Application - Native & Partner Solution Value for money 4.1 (517) 4.1 Based on 517 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (574) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (574) 4.1 Based on 574 reviews ## User reviews Overall rating 4.3 Based on 604 reviews Filter by rating Counts reflect reviews available in this feed. 5(328) 4(191) 3(38) 2(22) 1(25) Mentioned topic Recent reviews first, then most helpful SD Shaina D. IT Manager ### "OK Features, But Navigation and Integrations Need Improvement" 1.0 November 6, 2026 Tracking inventory across multiple stores is straightforward and helps us stay on top of stock levels. Pros Cin7 Omni offers multiple features that can be useful for SMEs. Cons Navigating the Cin7 platform is not easy or user-friendly. You also have to be extremely cautious with integrations, since they can break your existing systems. This is why we paid the additional USD 2,400 onboarding fee: we wanted someone to guide us as we learned how to use the platform and to assist with integrating it into our current systems. However, the onboarding felt rushed, and the trainer assigned to us was dismissive at times. He didn’t go into enough detail on Cin7 Omni features. We’ve been using Cin7 Omni for three months now, and we’re still encountering issues because certain things weren’t captured during onboarding. When we first started integrating Cin7 Omni with our Shopify stores, it disrupted our inventory. Although they helped us troubleshoot the issue, the damage had already been done and it cost us money. Cin7 Omni is severely overpriced. It only allows a certain number of users (I think 5), which is definitely not enough for an IMS/WMS. You end up being forced to pay an additional amount that’s almost the same price as your Cin7 Omni monthly subscription. AA Admin Assistant Admin Assistant Used the software for: 1-3 years ### "Extremely Disappointing Experience – Poor Inventory Management and Appalling Customer Service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 15, 2026 Pros From start to finish (and even beyond) this software product has been the biggest waste of money, time and resources. Cons As an inventory management system, Cin7 failed to deliver on the most fundamental requirement: accurate stock control. We could never get our inventory correctly aligned, to the point where we had to engage a Cin7 consultant to investigate and rectify the issues. Even with specialist assistance, resolving the problems proved extremely difficult. The consultant ultimately uncovered numerous issues with our Cin7 setup. Customer service was equally disappointing. Whenever we raised concerns, Cin7 frequently blamed our third-party logistics (3PL) provider, while our 3PL pointed the finger back at Cin7. We were left caught between the two, with little accountability and no satisfactory resolution. Perhaps most concerning is that we ceased using Cin7 more than 18 months ago, yet the company continues to process B2B orders and collect customer payments through a portal we have repeatedly requested they deactivate. Despite multiple requests over the past 18 months, Cin7 has still failed to shut it down. This is completely unacceptable. A business should be able to trust its inventory management system, expect competent technical support, and have confidence that account cancellations and deactivation requests will be actioned. Our experience with Cin7 fell short on all three fronts. Based on our experience, I would strongly caution other businesses against choosing Cin7. The ongoing failure to resolve issues, take accountability and action repeated requests has cost us considerable time and created unnecessary operational headaches. We would not use Cin7 again. SS Senior Supply Chain Executive Senior Supply Chain Executive Used the software for: Less than 1 year ### "Thanks for Chamal Wettasinghe for great CS " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 10, 2026 Great customer service and fast respond to customer need . Pros They respond very fast for the customer service and make me feel warm. Cons N/A....i am still new to explore it. CO COO COO Used the software for: 3-5 years ### "Reliable Platform with Powerful API Flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 We have been using Cin7 Omni for the past 5 years, and overall our experience has been very positive. The platform has been reliable and scalable as our business has grown. One of the biggest advantages for us has been the API, which allowed us to build custom side applications and tailor the system to our specific workflows. This flexibility has made a significant impact on our operations. Pros What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI. Being able to customize certain workflows and fields, even in small ways, has made a big difference in improving our day-to-day operations and efficiency. Cons Overall, there isn’t much we dislike about Cin7 Omni, as it has been working very well for our needs. If anything, some advanced customizations can require additional setup or workarounds, but nothing that significantly impacts our day-to-day operations. MR Mr Mr Used the software for: 3-5 years ### "Great all round inventory management and small business application that will give you 90% of what you need" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 March 24, 2026 We have been using CIN7 for nearly 12 years and have grown with the product. Our experience has mostly been positive, and the application has grown with our business, allowing us to do most of what we need from POs and manufacturing, all the way through to quotes, sales invoices, and integration with our Xero accounting package. Pros It is a great platform for small-business inventory, sales, and POs. Costing, invoicing, and simple production jobs are all included, which rounds off most of what we need for the business. Easy integration to Xero for our accounting. Easy integration to Shopify for our B2B and B2C sites. Cons Generally, the support is quite limited and slow - they have lost all flexibility. Online chat has a limited understanding of the product, and since we have been using it for over 10 years, we tend to know more than they do. We stopped using their B2B site and also their POS software. Both were clunky and limited. Found alternatives through Shopify for both. PP Production Planner Production Planner Used the software for: 1-3 years ### "Great Support! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 18, 2026 Really great experience, I felt really looked after and supported. \[sensitive content hidden\] helped me understand the process of what I needed to do. Pros Technical Support Specialist - \[sensitive content hidden\]. \[sensitive content hidden\] helped me with a large project we have upcoming and how best to navigate it and ensure its systematic. Really grateful for the time and patience he had with me. Cons No cons to reportNo cons to report - The whole process was very helpful and insightful and I now understand how to manage this project GM General Manager General Manager Used the software for: 3-5 years ### "Not suitable for my business." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 December 13, 2025 Ever increasing costs for ever decreasing functionality and service. I have just submitted my notification of cancellation after 3 years using the system. Pros Cin7 showed a lot of promise early on being able to sync to multiple shopify stores. Interface of the system is user friendly. Cons Unfortunately my data including inventory levels and value conti ies to be corrupted. When Iraise these issues with Cim7 support they fix the issue but never share with you what the issue is in the back end. Support is slow and ticketed and often tickets go unresolved. OS Operations Specialist Operations Specialist Used the software for: Less than 1 year ### "Satisfied with the help Cin7 support team member \[sensitive content hidden\] provides always!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 4, 2025 Pros \[sensitive content hidden\] was so great at willing to help, finding the answer and resolving my issues. He is very knowledgable. Cons Time difference with our location delayed the resolution of my ticket. If Cin7 can match company locations with Cin7 support team locations, tickets would be resolved faster. However I have nothing else in mind for a Con. CO COO COO Used the software for: Less than 1 year ### "It has potential but ..." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 3, 2025 We’ve spent the past 8 weeks implementing Cin7 Omni, and while the platform has potential, there were several challenges that hindered our experience. We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation. We were initially sold on the idea of having an onboarding specialist to guide us through the process. However, the specialist assigned to us, though eager to help, was new to the role. While he made genuine efforts to understand our requirements, his limited experience occasionally slowed down the process. At times, we felt that we weren’t getting the most efficient support and that the company could benefit from assigning a more experienced person to the job. One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions. This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear. Another key limitation is the customization of fields. We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process. We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity. Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines). Additionally, we faced challenges with branch management. The system defaults to a "Main Branch," which we requested to be removed and replaced with our actual branch. While Cin7 indicated that this was done, the Main Branch continued to reappear in forms. We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected. Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists. As a small team with only one physical store, we can only imagine how complicated things would be with multiple locations. Lastly, the integration with HubSpot is very limited, syncing only basic contact and product information, which was another disappointment. Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields. It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform. Overall, while Cin7 Omni has promise, the support process and system limitations made it challenging for us to achieve the smooth, efficient experience we were hoping for. We hope that Cin7 will address these issues to improve the onboarding and functionality for future users. Pros \-User-friendly interface that’s easy to navigate -Integration with Shopify and Xero -Copy-and-paste import feature (useful in many areas) -Centralized inventory management across products and locations -Cloud-based system, accessible from anywhere Cons \-Onboarding support lacked experience and slowed down implementation -Frequent error messages requiring logouts to resolve -Limited custom field options (text only, no dropdowns or numerical fields) -Importing custom pricing into Sales Orders not supported -Shopify click-and-collect sync issues with incorrect default branches -Support team lacks deep understanding of business processes -Limited integrated fields across third-party platforms like Shopify and HubSpot Verified Reviewer 3.5 November 10, 2026 AI summary based on a full review Cin7 Omni delivers effective inventory management solutions with its straightforward approach. The dated interface, however, could be improved to enhance user understanding and accessibility. Log in to unlock the full review, detailed ratings, and pros & cons [View all Reviews](https://www.capterra.com/p/133133/Cin7/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Sortly vs Cin7 Omni](https://www.capterra.com/compare/133133-169199/Cin7-vs-Sortly-Pro)[Fishbowl vs Cin7 Omni](https://www.capterra.com/compare/123794-133133/Fishbowl-vs-Cin7)[NetSuite vs Cin7 Omni](https://www.capterra.com/compare/133133-135757/Cin7-vs-NetSuite)[Booqable vs Cin7 Omni](https://www.capterra.com/compare/133133-138689/Cin7-vs-Booqable)[Odoo vs Cin7 Omni](https://www.capterra.com/compare/133133-135618/Cin7-vs-Odoo)[QuickBooks Enterprise vs Cin7 Omni](https://www.capterra.com/compare/133133-174984/Cin7-vs-QuickBooks-Enterprise) [Brightpearl vs Cin7 Omni](https://www.capterra.com/compare/124180-133133/Brightpearl-vs-Cin7)[Cin7 Core vs Cin7 Omni](https://www.capterra.com/compare/133038-133133/Cin7-Core-vs-Cin7)[WooCommerce vs Cin7 Omni](https://www.capterra.com/compare/133133-225601/Cin7-vs-WooCommerce)[Square for Retail vs Cin7 Omni](https://www.capterra.com/compare/133133-170272/Cin7-vs-Square-for-Retail)[Zoho Inventory vs Cin7 Omni](https://www.capterra.com/compare/133133-146241/Cin7-vs-Zoho-Inventory)