Who Uses This Software?

Omnichannel wholesalers, retailers, importers and light-manufacturers turn to Cin7 when they need a single platform that lets them contain costs as they expand to new markets and add sales channels.


Average Ratings

291 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cin7
  • www.cin7.com/
  • Founded 2011
  • United States

About Cin7

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.


Cin7 Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking
  • Demand Planning
  • Electronic Data Interchange
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • 3PL Management
  • Barcoding / RFID
  • Category Customization
  • Channel Management
  • Demand Planning
  • Inventory Management
  • Location Control
  • Order Management
  • Purchasing
  • Quality Control
  • Receiving / Putaway Management
  • Returns Management
  • Shipping Management

Cin7 Reviews Recently Reviewed!


Great potential - poor customer communication hobbles it

Nov 29, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes. If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Cons: Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7. I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed. One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7. Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical. CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Vendor Response

by Cin7 on December 03, 2017

Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for.

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

Nov 12, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Cons: cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.



Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Overall: cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended.

Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.

Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design.

Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet.

Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Vendor Response

by Cin7 on November 15, 2017

Hi Michael,
Thank you for your feedback. We're sorry to hear that it has not met your expectation. We have investigated all cases logged by users from your company and upon review, they have all been addressed. There is a lot more to our features and capability for example the searching for customers by email or phone number can actually be done in Cin7. If you would like to be shown how to do this, we're more than happy to jump on a call to help you make the most of Cin7.

I would highly recommend Cin7.

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don¿t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can¿t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

Pros: I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Cons: There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

Recommendations to other buyers: Make sure you have your products and pricing in order. It will make things much easier when doing your initial load in to the system.

Comprehensive inventory management software

Oct 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a comprehensive platform that offers a lot of features.

Cons: It has an outdated design and is quite expensive for small businesses to start out on.

Overall: Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases.

So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features.

As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough.

The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility.

The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point.

So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform.

Recommendations to other buyers: Perhaps offering a simpler small business cheaper package so they can start out and slowly grow into the many features. Also just an update on the look of Cin7 would be nice as well as more ways to input design into the invoices etc would be great. Also an app would be great (especially for stock features so staff can use on a tablet). Although the responsive website is pretty good anyway.

Vendor Response

by Cin7 on October 30, 2016

Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers. We look forward to the continued support and value you as a customer.

Great Cloud based Software - Easy to use and lots of features

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pros: Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons: At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Recommendations to other buyers: Test other cloud based system as well.. But if you want a good customer support team with good software, Cin7 is a great option.

Vendor Response

by Cin7 on November 07, 2016

Hi David, thank you for the overall 5 star review! It's great to hear you think the product is awesome and the staff at Cin7 have been helpful. Thank you for the great feedback especially about Jeff your on-boarder. Thank you for the honest feedback we're always looking to improve for our customers and this has been passed onto support. We look forward to the continued support and value you as a customer.

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

Aug 18, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: "BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer. After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well. I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities. The support to date has been excellent especially with getting set up. The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used. Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system. Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be. My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."

Keeping my eyes open for a better option where customer service is a priority and not a hassle.

Jun 27, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Cons: Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Overall: This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period.

Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal.

Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug.

Lodged a Cin7 support ticket 4 days back and still not a whisper or reply.

This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support.

We also use a magento B2C website integration.

Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved.

Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing.

Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento.

I was in love with them.

Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla."

I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system.

We asked cin7 to understand this and help their customer with the integration to their system.

Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers.

I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.

Recommendations to other buyers: They (the cin7 boffins) will occasionally tinker with the software and one day you'll find something you found useful and working perfectly well yesterday is no longer there. E.g. we wanted to enter the expiry date of a quote ourselves when one day the only option was 30 days. When we brought this to cin7 attention they said this was now an additional service. We said - mate we need quotes to stand for 30-60-90-12 and 180 days depending on who we are quoting. It cost us t have it reinstated. These cin7 backend guys have no real idea about how business people need flexibility in quoting. If they stopped tinkering and had a much more accomodating customer support service and can-do "attitude" I would score them higher because they have an edge in cloud based inventory for the moment. If another company comes along offering similar functions but delivers a better service then I'll take a serious look and seek a 2 hour response service level guarantee before I sign up.

Vendor Response

by Cin7 on July 06, 2016

Hi Tim, we¿re always happy to receive detailed feedback from customers, your comments will certainly help improve the service we provide.

Cin7 has customised the B2B website in line with your needs, such as adding the customised listing views. This type of customisation is not even included in our Enterprise Package, yet we have done this free of charge.

Customisations can sometimes cause problems in conjunction with future releases or overall updates to the system. If there is bug we do try and solve the problem as quickly as possible.

Magento is a complex software - and requires specialised developers. Though we can help on the Cin7 side we prefer to leave the Magento development to experts; we¿ve recommended an external implementer whom we¿re happy to help.

Cin7 values its customers and we try our best to understand their business needs. We believe that a similar offering with a traditional ERP would cost thousands of dollars.

Cin7 Review

Aug 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.

Vendor Response

by Cin7 on August 17, 2016

Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer.

Initially excited but have been let down in too many areas to be happy. Looking for other options.

May 23, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Cons: The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Overall: It's cloud based and can be accessed and used from anywhere.

Vendor Response

by Cin7 on June 02, 2018

Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers.

We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution

Let's give routine to robots and start thinking more!

Jun 01, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them.

Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.

Cin7 Review

Aug 25, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software.

Pros: - Inventory management - allocation of landed costs. - reporting

Cons: - bank reconciliation (area for human error)

Vendor Response

by Cin7 on November 09, 2016

Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer.

WARNING: Outdated, Slow, Terrible... but with lots of integrations

Apr 17, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Cons: To put it succinctly:

1- sales rep did not provide all the info I needed:

- onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free

- what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources.

- Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees.

2- onboarding was a nightmare and was still incomplete by the time I canceled the service.

- onboarding team kept changing their mind about data.

- cin7 is slow and unintuitive so you need an expert to set it up

3- platform is poor:

- it looks cheaply designed (aesthetics is important when you are using something hours everyday)

- this could be forgiven if it performed great - it doesn't!

- it is slow, outdated, unintuitive,

- the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools.

3- customer service is non-existent, promise of callbacks that never occurred, emails not answered.

there are so many better alternatives. Beware!

Overall: None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business.

Vendor Response

by Cin7 on April 19, 2018

Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.

The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.

Seemless integration to xero and shopify make life a breeze.

We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.

The reporting is great and the Smart Buyer software has made our lives easier.

Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.

An awesome product that keeps getting better and better.

Cons: Being in South Africa some times support takes awhile.

Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.

Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Overall: Complete business overview and control in real time.

Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Vendor Response

by Cin7 on September 14, 2017

Hi Greg, thank you for the overall 5 star review! It's great to hear that Cin7 has helped you be able to manage your 9 retail stores and warehouses. We look forward to the continued support and value you as a customer.

Cin7 Experience

Aug 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing

Pros: The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

Cons: No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

Recommendations to other buyers: So far we have found that Cin7 does what it claims and does it well and reliably. Depending on your angle Cin7 could be a bit more expensive that other systems or it could be a lot cheaper than enterprise options. In either case i think it will be good value.

Vendor Response

by Cin7 on August 16, 2016

Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer.

Magneto 2 solution & I appreciate not having to repeat myself.... don't you?

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch.

Cons: Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list.

Overall: service and great existing workflow

Vendor Response

by Cin7 on November 16, 2017

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We strive for excellence in our product offering and processes to create a seamless experience for our customers.

Promising features but poorly executed with terrible support

Jul 09, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running.

Cons: The software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment!

Vendor Response

by Cin7 on July 17, 2018

We are sorry to hear you feel that the system has been buggy in the year you have been using Cin7. Upon reviewing your support cases with us it looks like most of these are setup related rather than bugs. A technical support specialist will be in contact with you shortly to investigate which bugs you have experienced.

Premium support gets you faster email responses and phone support, it does not affect the number or type of queries we respond to. If an issue is escalated to the development team, depending on the complexity of the fix required and the outcome of testing, this process can take weeks to ensure the release goes smoothly.

New user excited by level of functionality, quality of platform, and sincerity of help

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are a small business with 6 employees based in Australia and working in the construction supply industry. We sell mainly to trade, via trade credit accounts, but also do some wholesale and retail sales. We have around 500 account customers and 7000 product lines. Due to the size limitation of our site we do a large number of stock turns on many items, so inventory management, ease of generating orders and stock receipting are very important to us. The competitive nature of our industry demands the capability to have multiple discounting methods which are applied at both customer and product (quantity based) levels enabling accurate and consistent pricing to customers.

We have been using another software for over two years with another cloud-based POS/inventory/CRM product and have recently switched to Cin7. In short, I wish we had swapped sooner. Though we have literally only been using Cin7 'live' for three weeks now, the experience is so superior, so 'next level' that it is clear to me we were simply using the wrong package for our business. While we are still learning and growing into the Cin7 package, we are finding that its operation is streamlining our processes, increasing our invoicing accuracy and assisting with our inventory management. Integration has been nearly flawless, with hours saved every week on automatic invoice due date production.

Despite many offers of more involved training, Cin7 is so logically constructed that we taught ourselves, with the aid of available on-line help resources and the occasional email or phone conference with our mentor. Having a dedicated project manager from Cin7 to guide us through the 'onboarding' process was brilliant, saving the usual frustration of explaining the same thing to multiple people in a standard help desk environment. Our manager really took the time to understand how we do business and then show us how our requirements could best be implemented. Staggeringly we had some customization specific to our needs built into the platform in a matter of hours during the onboarding process. The whole task of switching from old to new could not have been any more straightforward.

I look forward to becoming more adept with Cin7 and using what I learn to increase productivity while bettering the interaction between our business and our customers.

Vendor Response

by Cin7 on January 10, 2017

Hi Omar, thank you for the overall 5 star review! Great to hear you taught yourself how to use Cin7. Awesome to hear it has helped streamline your business process and you're still finding new features that benefit your business. We look forward to the continued support and value you as a customer.

Cloud Inventory Software that Automates Your Business

Mar 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud-based, inventory management with Sales, CRM, Retail PPOS, Warehouse RF, Barcoding, integrates with Xero and Intuit QBO

Cons: More integrations would be great

Overall: I have been working with Cin7 for the past 5 years, working with over 100 businesses in the retail, wholesale, manufacturing, and distribution around the globe, including New Zealand, Australia, USA, UK, Hong Kong, Singapore, Thailand, China, Indonesia and Canada.

Cin7 has been a powerful solution that I have helped clients implement into their business to improve their inventory control and manage their business operations.

I have seen clients reduce operating costs by becoming leaner and more efficient saving in one case $150,000 annually. I have seen clients expand their business operations into new markets, new stores, new online marketplaces and new business opportunities.

Cin7 has been in some cases changed completely the way business operate and have been able to transform themselves that more aligns with the company's vision and goals.

With recent developments in automation, forecasting, multi-online platform support, multi-company (Quad Accounting) integration and planned developments. The Cin7 solution is advancing further than other solutions in the current Xero and Quickbooks apps space.

Happy to advise people how the solution could impact your business.

Recommendations to other buyers: Have a consultant provide advice on the solution. The implementation can go way faster and way smoother.

Expensive and buggy

Dec 02, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It provides you with open-ended functionality and is less restrictive. I am able to pull good reports and track my sales and products.

Sale orders are easy to generate

Cons: It is still a software full of bugs also they have had a huge increase in price one after the other. Their explanation is that they have so many more new features. the reality is we don't use any of the new plugin and or features but we went from paying lesser amount to now more amount.

We are locked in of course and it will take many months before we can move on which we will pay more a month for the functionality we use is grossly overpriced. with a phone call and two weeks notice to increase the price by more than 40%

Soon I am sure there will be more software makers on the market in this field to bring these ridiculous prices for these types of apps and I hope that day comes sooner rather than later.

Some cons in dot point

*layout for the category is out

*you cant have bundled products

Vendor Response

by Cin7 on December 04, 2017

Dear Ahmad,
We are sorry to hear of your concerns. We want Cin7 to work for you, and we do place a high value on customer satisfaction. An account manager will be in touch with you today, and we hope to address any issues you have.

Cin7 has transformed our small business - We absolutely love Cin7.

Nov 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding. Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service. The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately. In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Cons: We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Vendor Response

by Cin7 on November 26, 2017

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

Customisable to a degree

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: After much research, we started using Cin7 in 2015. We have a somewhat complex business, with various facets - a retail space requiring POS, holding stock of a large array of products, an online store, a commercial arm of the business that sells mainly customised furniture. This requires keeping stock of standard components, issuing multiple purchase orders, and ultimately building one-off end products.

The functionality and look of Cin7 is quite good, but as we are a design business, it's important that our paperwork and systems suit the image of our business. It's been great to be able to setup custom templates for all our documentation for a consistent look.

The expanding list of integrations is promising - we currently use Shopify and Xero, and these work well for us.

What is lacking (and hopefully possible with a future plug-in), is a scheduling aspect. We deliver projects with various stages and milestones, though we cannot use Cin7 for an easy overview / status updates.

While some aspects are customisable (pivot table reporting is great), we'd like to be able to tailor the Dashboard reports.

The customer support is sometimes amazing, other times leaves something to be desired. The hierarchy of urgency on tickets doesn't seem to bear much weight! The new 'help' website is brilliant though. Look forward to this being expanded further.

Essentially, it's a neat inventory system and POS, that can be customised to a degree.

Capterra-loader

Amazing Software - Like a tall glass of water in the desert!

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The greatest features of Cin7 are the search-ability everywhere within the system, back-end stability, existing integrations, and the great visibility and flow of the system as orders go through it. We were also very impressed with the concept of virtual stock through existing materials and bill of materials.

Cons: We had a little trouble with the importing of data as there were some nuances, however the on-boarding process helped us to resolve them so it was not a big deal.

Overall: Cin7 is an excellent inventory system, we investigated about 10-20 different top ERP solutions with our extensive requirements list (bill of materials and scanning were some of the features that were difficult to find natively supported in a lot of the offerings out there). Many of the systems that we investigated were like a mirage in the desert. They looked great and advertised great features, but once you got into them, it was like getting to the mirage and finding there was no water there. The software packages would either not be capable of what we needed them to do, or the price became so high that it would put our business under.

Cin7 was like a tall glass of refreshing water in the Sahara Desert. After many long hours of wandering in the desert, we finally found this great inventory system, which natively has all of the features we were looking for at a price that is very reasonable for our mid-sized business. So, if you want to keep your camels watered¿ (or your employees/and overall business happy); I recommend Cin7, where you will get to the water and not find yourself still thirsty in the desert, having only seen a mirage.

Vendor Response

by Cin7 on August 17, 2018

Thanks Joel for your fantastic five star review.

Great software, with even better support!

Dec 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value for money, amount of features packed into the one subscription, integration with other critical software such as accounting, support articles, support staff, flexibility, the list goes on.

Cons: User interface is not as friendly as it could be. This is likely a victim of the huge amount of features available.

Overall: Recently moved to Cin7 from another inventory software. So many great features it's hard to review them all! Absolutely trumps our old software on every front. The included B2B was a surprise to us and even resulted in us leaving our old e-commerce website to use Cin7 exclusively.

The flexibility and integrations are awesome, works well to integrate our accounting software with orders via phone/email, online or in person via the included POS add-on.

The value for money with this product is excellent, offers features you would expect to pay at least twice the price for.

The best part of the whole process has been the support provided by the Cin7 team. Extremely timely responses which are critical in business and refreshing to not just receive a generic "thanks for your email" response. A big shout out to the representative who has helped us every step of the way to ensure we are using the package to it's full potential and ensuring everything is integrated and running smoothly. It's great to get your own point of contact who works hard to help where possible and actually remembers you and your business - big thumbs up!

Would certainly recommend giving Cin7 a go. It can be a little daunting at first, but the excellent Launchpad and support articles make almost any question instantly answerable.

We've spent thousands of dollars on other software, some we've kept, others we've ditched in favour of something new and none of them have provided the level of support and features you get here.

Vendor Response

by Cin7 on April 11, 2017

Hi Judy, thank you for the overall 5 star review! It's great to hear that you also use the Cin7 B2B. It's great to hear support have solved any problems that you had. We look forward to the continued support and value you as a customer.

My Cin7 Experience so far

Sep 18, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I do love working with and on CIN7! We import high value retail items across multiple currencies. It is a crucial to our business to have these items represented and listed at the correct landed costs for operational as well as reporting purposes. CIN7's software effectively caters for proper audit trails and transparency during this whole process.

Pros: Transparency and tracking of transactions relevant to Inventory Items. Amazing reporting capabilities, valuable for the day to day decision making and running of the company. Better decisions can be made from analysing Sales and Stock movement data.

Cons: For our particular Industry - Protection of our IP is of concern for when employing staff. The system is not currently set up to cater for this in full. Being able to print Bin locations on labels will also be really very handy, because then anyone can pack the stock away without having access to the system.

Recommendations to other buyers: Having efficient processes , systems and reporting in place not only improves the management of your Inventory and reduces the risk of loosing money, it also adds value to your company in terms of future potential Investors. It is a great plus that I can track sales and purchases and work from anywhere.

Vendor Response

by Cin7 on September 19, 2016

Hi, thank you for the 3 star review! It's great to hear that you love working with Cin7 and that you thinking the reporting is amazing! We're always looking to improve for our customers and will pass the cons that you have noted to our support manager. We look forward to the continued support and value you as a customer.

Awesome Cloud-Based Inventory Management Software

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love almost everything compared to our old software and especially the fact that it is cloud based and I can access the database from anywhere. We go to a lot of tradeshows and the POS functionality is great because we can input orders straight from a tablet and make sure we have inventory in stock and reservere it. Cin7 also connects with all of the platforms we use and really stream lines the processes between Magento, Ebay, Amazon, QuickBooks it really centralizes everything and gets everyone in the company on the same page looking at the same data.

Cons: There are a few functions/features that it does lack; however, we've learned to get around this lack of function and actually found easier ways to improve our company in our workflow instead of trying to force the system to how we were used to doing it.

Overall: Cin7 is powerful software and cannot be underestimated. The previous software we used was all local network based and had very little connectivity to other platforms and was not cloud based at all which you need to be in this day and age.

Vendor Response

by Cin7 on February 14, 2018

Thanks Rob for your review. We are glad Cin7 has worked well for your business and we look forward to extend continued support for your business

I hope it works properly one day

Mar 01, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: If they had account managers that helped follow things thru and understood the system . It would be a really good system .

Pros: Basic stuff works ok . Pretty stable cloud plate form . Good view of products purchased from customers in Crm

Cons: Not even sure if we can use it , for on account customers ( 4 +years later ) intergration to Shopify poor . Stocktake module good luck . Smart buyer no good if you have more that one store . View on location stock when doing adjustments useless . Ebay module is for downloading orders only . Lots of bugs in general . Pay for premium support and still seem to go around in circles

Vendor Response

by Cin7 on July 17, 2018

Dear Mark, We are very sorry to hear about your experience. Based on the comments it looks like we may not have alerted you to of some of the new features which would help with automation. For example - Replenishment Report which can cater for multiple branches thus eliminating the need to use smart buyer and Shopify V2, which has quick action dashboard.

To help move forward, I have asked one of our Account Managers to get in touch with you to discuss this further and provide some suitable solutions.

Does so many good things, takes time to learn, excellent support & costumer service to help.

May 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a jewellery manufacturing business based in Thailand. We have been operating for 38 years and have a factory, retail shops, consignments, online stores, wholesale and export customers and attend regular retail and trade fares. We produce over 1500 different products.

Because Cin7 covers so many areas there is a lot of learning to do at the start and ongoing. However I found the menu system with in Cin7 makes it straight forward to use, there are plenty of helpful articles, videos and guidance on the website and the customer service has been excellent in helping us set up.

With regards to the customer service I had an initial run through the programme via a video call and since then have been in regular email contact with our own named contact. Although we are based in Thailand and our customer services representative is in New Zealand I have not found this too much of an issue. We have a cross over of working hours in the morning here so I can email at that time and have replies with in about 10 minutes. Our Cin7 contact has been extremely helpful she will guide me on how to solve any queries I have or even, on the odd occasion, get the Cin7 team to make changes, when possible, to the programme to fit our needs which has been very helpful and unexpected.

Once you know how the system works uploading product details and photos (if needed) is straight forward.

The point of sale was straight forward to set up and use.

Summary: Over all I have had a very good experience so far with Cin7. The programme covers many areas from manufacturing to retail and can get quite complicated, however you can take or leave as much as you wish and make it as simple or complex as suits your needs. The customer service I have experienced has been excellent (Thanks Sam). Although I have not tried any other similar programmes I would definitely recommend any small to medium sized company to consider this one for manufacturers through to retailers and anywhere in between.

Vendor Response

by Cin7 on May 05, 2016

Hi Chris, thank you for choosing Cin7 and for the amazing review. Your feedback is appreciated and we value you as a customer. Thank you for mentioning our customer service was excellent especially Sam. Our sales support always respond as fast as possible and that's great to hear you found Cin7 easy to use. We look forward to your continued support.

Product with big potential, but still a prototype.

Sep 28, 2017
1/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We suggest you to wait to subscribe to this product until the company is able to deliver the full functionalities they claim they offer.

Pros: Functionalities of this product are what small companies need, if only they were working. This remains a good project on paper, and it would be great if offered for free until it is working properly to clients helping the development of a final product. Now it is working with 60-70% of the minimum required functionalities. The risks of being blocked with shipments and invoices are always there.

Cons: This is still a prototype, charged to customers as a final product, probably to finance the completion of the software development. We subscribed for a base plan and we were forced to move to premium plan. We cannot switch immediately due to the big time and money invested in setup and integration, and we will soon do it if they do not fix the issues. So far, support is not able to solve issues in real time, therefore we had and are having huge issues with customers with blocked deliveries, wrong documents (invoices and packing lists sent out). And we did not receive any refund or apology with a plan to fix issues. Having mistakes in reporting, and official documents like prices and amount of invoices is not acceptable.

POS and Inventory

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Converting quotes into sales orders and being able to upload images onto invoices. We had to re-write quotes and submit images separately when doing custom ordering which was time-consuming and confusing. Cin7 also allows us to submit custom orders directly to our workshop by clicking on a drop-down menu.

Cons: The majority of our clientele are designers and we have to refund taxes from time to time or refund a specific amount e.g. extra discount with Cin7 you can only refund a line item.

Overall: Cin7 has been extremely efficient by its ability to create varies invoices and track inventory. We currently have a total of 5 furniture retail stores and a workshop, all stores create quotes, invoices, and work orders on a daily basis.

The majority of our business is custom work and we were looking for a system with the capability to store a lot of information (detailed work).

There are multiple perks to this system but I have to say two of my favorites are converting quotes into sales orders and being able to upload images onto invoices.

Recommendations to other buyers: Overall this is a great program and I highly recommend you at least check it out. Our store managers are very satisfied with Cin7.

Lots of Features and Very Flexible. Great

Aug 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible, lots of features, many integration, some customisation available

Cons: It is not a totally "idiot proof" system, so you need to know how to use they system and processes correctly to make sure you are recording data in the right way.

Overall: Cin7 is a great and robust system. The new interface looks really clean and clear and it is extremely intuitive to use.

While it is simple and clear on the "outside", the functionality "under the bonnet" is extensive and what makes Cin7 different from the rest is the customization that is available.

No other app in the Xero marketplace offers tailored customisation as Cin7 does.

It is a very powerful tool and the value / cost is impressive.

Moreover, the product is always evolving and the team at Cin7 are always implementing user requests and implementing new changes very rapidly.

I can strongly recommend it.

Enrico

Vendor Response

by Cin7 on August 23, 2016

Hi Enrico, thank you for the 5 star review! It's great to hear you like the new Cin7 interface. We look forward to the continued support and value you as a customer.

Customer Service

May 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We have been with Cin7 for several years now and although the initial customisation provides ongoing challenges for us, we have experienced really good customer service recently for any day to day issues and problems we encounter. The team get back promptly, mostly with a solution and otherwise with suggestions of what we can try to help get around issues.

Cons: As our system was so heavily customised initially, and parts of the planning side remain incomplete, the system doesn't provide a complete end to end solution for our business. This means a lot of workarounds to get the information required out of the system so planning takes longer than it should. There was a heavy reliance on one programmer which is always a dangerous position to be in and hopefully this is no longer the case moving forward.

The best thing about Cin7 is the range of features they provide compared to other inventory software

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am a manufacturer who sells retail (online, email, phone and in person) and wholesale. Since I don't fit into one particular niche I love that Cin7 has all the features that I need for each one of my divisions.

I looked for a long time for an inventory software that met all of my needs. I tried one and it failed to do what I need it to, it was geared too much towards eCommerce and didn't have any order entry or manufacturing capabilities. Then I found Cin7. I was very cautious at first because of my experience with my previous software not performing the way I wanted it to. But as I learned everything Cin7 could do I was very pleased with my decision. It gives each of my departments the functionality they need and also seamlessly connects them together saving lots of time and money.

It also integrates with Quickbooks Desktop and ShipStation very well. You can import batch invoices into QB as well which is a huge time saver when reconciling.

If you are like me and you require a lot of functionality in your inventory system then you need Cin7.

Cons: I'd like to see it work with more eCommerce shopping carts right out of the box. We had to develop our own API integration to import orders from our shopping cart OpenCart. Their API works just fine, it just takes time to implement.

Vendor Response

by Cin7 on November 30, 2017

Thanks Ben, for a fantastic review. We are glad you liked Cin7 and the fact that it has worked well for your business requirements.

Gives us great visibility around available stock

Aug 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are a small-medium size business and use CIN7 for our inventory management and customer sales. Everyone in our organisation from warehouse staff picking orders to sales staff out in the field use the same system which gives us great visibility around available stock, sales values and where an order is up to. Some of our inventory items are sets which require builds and CIN7 makes this easy as well.

Pros: Stock visibility when entering an order. Cloud based so orders can be taken out in the field. Easy to get history information, reporting is good.

Cons: Updates going over to Xero are not so good. Sometimes goes offline for a few minutes at a time. Not a lot of other systems integrate with it.

Recommendations to other buyers: We have had a couple of price rises since we started with CIN7 so I am not sure how it now compares with other systems that are around. Otherwise we are really happy with it.

Vendor Response

by Cin7 on September 19, 2016

Hi, thank you for the 4 star review! It's great to hear that Cin7 makes day to day business in your warehouse for you picking staff more organised and that the system gives you more visibility! We look forward to the continued support and value you as a customer.

Very bad support /most of features do not work as promised

Oct 24, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Supports Multiple locations POS is ok and user friendly PO part also works smooth. Able to allocate freight cost to POs in different currencies

Cons: We have been using Cin7 for more than 2 years and it changes only to worse. In 2017 cin7 increased price for us twice already (we are not using extra features or users, the size of the company is the same ). Support team is not able to solve very simple issues and when something does not work properly they just reply that it is supposed to be like that. I have to email them several times to get the job done. Support is also became very slow. Sometimes nobody replies at all. very frequent database errors System does have potential but unprofessional support is killing it .

Robust, Customization Friendly and Efficient

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been utilizing Cin7 for about 9 months. We integrated the Cin7 for our business during Q1 2018. We have found the Cin7 platform to be robust, and the customizations they provide to accommodate specific business needs have been very important towards running our operation effectively and efficiently.

In summary:

Robust platform for a small to mid-size business

Inventory management capabilities are strong

Sales Order and Purchase Order functionality is solid

Reporting capability has improved with more features and functions this year.

Cons: There is a cope for improvement as it ages.

Overall: Very friendly and respectful group to work with

Support is effective, but I recommend using videos to describe any issues that are complex

We have been assigned an exceptional support member from Cin7. Customer rep. has been extremely helpful in resolving our integration issues and customization needs. He is very bright and able to assimilate lots of information quickly to understand an issue and work with his Cin7 colleagues to find the best resolutions. He also has excellent follow-through. My advice is to ask for him.

Vendor Response

by Cin7 on September 17, 2018

Thank you for your wonderful review Carly. We are glad you liked Cin7 and our team was able to support you.

We have been using CIN7 for almost two years and I still highly recommend it.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using CIN7 for almost two years and I still highly recommend it. Not only has it been instrumental in managing the various aspects of our business effectively, but it is also very easy to use and for new staff to learn. Technical support is excellent - very reliable and always willing to assist us in creating solutions to meet our needs as the business has grown.

Cons: Many of our sales are made-to-order, so it would be very useful if our production team were able to highlight and flag orders, and to have pop-up reminders.

Vendor Response

by Cin7 on August 15, 2017

Hi Jessica, thank you for the overall 5 star review!It's great to hear you have been with Cin7 for two years now and that our support has been excellent. We look forward to the continued support and value you as a customer.

Extremely comprehensive inventory management software and very easy to use.

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: CIN 7 is a comprehensive and easy to use inventory management software that has helped us immensely in managing our stock and saving us a lot of time.

The interface is easy to use and the functionality and compatibility it provides is second to none which makes our everyday functioning seamless.

Their support staff is extremely helpful whenever needed as well. Strongly recommend this software.

Cons: Nothing in particular yet. There have been instances where more provisions for customizing would have helped us, however the customer support has been very prompt in fixing any issues that we have had.

Overall: Efficiency in managing stock, time saving, high functionality and seamless integration into our processes and excellent customer service.

Great platform for retail & distribution

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company has been using Cin7 for 4 years for apparel & accessories distribution + retail (12 stores). We have been the test case for 3PL, POS, Shopify, Xero, JOOR & EDI integrations with major department stores. I recommend Cin7 because of its flexibility and all-in-one offering which can accommodate rapid growth if required. Cin7 is constantly looking at new integrations for customers and always evolving to cater to our needs in the apparel industry which is great. Great value especially if you plan on using multiple modules (pos, EDI, online etc.).

Pros: All-in-one offering Multiple integrations Forward-thinking developers Sell to major retailers & department stores using EDI Access from anywhere Sell through multiple channels Can facilitate large-scale growth Easy to set up retail stores Constant improvement (the cons listed below will most likely be fixed in the near future)

Cons: Stock control issues requiring frequent maintenance (possible bug but could also be a 3PL issue). Aesthetic could be improved (especially reporting). Some modules over complicated & could be simplified for new users. B2B in particular freight could be improved with a better integration for example Shipstation (by calculating & pulling rates prior to checkout) to avoid double handling the B2B sale.

Always innovating

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have used the software for a few years now and during that time the Cin7 organisation continues to innovate and develop new initiatives to make the user experience more functional and purposeful. While our business doesn't need the full suite, it is easy enough to use and integrate the relevant areas to suit our needs. The best part is the customer support in my experience. Very responsive and always quick to solve any issues.

Pros: Customer support and communication around updates etc. is excellent. The cloud-based software is very user-friendly and easy to access from anywhere.

Cons: Our business doesn't have the need to utilise the full potential of the software.

Recommendations to other buyers: Highly recommend the software for companies and organisations looking to track inventory and integrate everything via one system. Particularly retail and wholesale.

A deeply rich solution that helps drive business forward

Aug 16, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a fantastic solution for anyone selling across multiple sales channels. Completely eliminates overselling and its forecast reports make it really easy to plan our next production cycle.

Pros: Very simple with skus on all the products Great solution for multi-channel selling Saves so much time and operating costs Once the setup was complete it works like a charm. No more worries when a last item sells on a channel as Cin7 Reports on product sales provide info to make better decisions

Cons: Initial set up does need support No phone support unless you upgrade your plan

Vendor Response

by Cin7 on August 16, 2016

Hi, thank you for the 5 star review! It's great to hear that Cin7 has been a fantastic solution for your business! We look forward to the continued support and value you as a customer.

Frustrating

Jun 27, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: - The costings on import orders is great.

- It has a good search function although it is slow to work!

- Like the bulk update function.

- Also like the dispatch section - bulk updating dispatched items, and bulk emailing.

- 3PL Function

Cons: The software doesn't do Quantity Price Breaks as promised.

Customization is limited - as soon as you need one small thing customized you lose control of all customization. (i.e. templates) It then takes forever to get it done, going around in circles explaining what you want.

What works on POS may not work in the back end or B2B, functions differ between the platforms, can make it very confusing and frustrating.

Not very user-friendly: Takes forever to enter data, layout is clumsy, stalls and blanks out regularly, needs more links between information.

Vendor Response

by Cin7 on September 17, 2017

Dear Chloe,

Thank you for taking the time to review Cin7. Your feedback is important to us.

I'm glad we were able to walk you through how to use the quantity break pricing tiers and speed up the process for you.

I also want to thank you for your suggestions about customisation. We continuously work to improve Cin7's features, and I have passed your comments on to our Development Team for their consideration.

Once again, we appreciate your comments. Cin7 places a high value on customer satisfaction, and you are welcome to contact our Support Team to discuss and address any of your concerns in the future.

Best Regards,
Cin7 Support Team

Easy to use - Basic Inventory Management System

Sep 29, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We required an inventory management system and customer management system for our shops and warehouse to use. Cin7 Offered an efficient option to get everything established, however as our business grew we found that the ease of use and accessibility of the software had the drawback that the system was not at all customisable to our business requirements.

Pros: Easy to setup Fast to import existing customers and stock Decent Offline Mode Cheap

Cons: Slow Support (tickets being opened for 30 days because "we are busy at the moment") Lack of customisability Database errors and crashes quite frequently

Recommendations to other buyers: Utilise the Cin7 trial account and see if everything you need is in the package. If you require no customisation the software works relatively well for the price. If you see that there are aspects of the trial account that you need to change (eg; different invoices / receipts etc) then look at alternative options.

Vendor Response

by Cin7 on November 09, 2016

Hi. It's great to hear you thought Cin7 was easy to setup and fast to import exsisting customers stock. We're sorry that you had some issues with using Cin7 and we're happy to talk to you about these. We look forward to the continued support and value you as a customer.

Cin7 is easy to use for our sales team and with there continual development will continue to be.

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We have been using Cin7 for some time but only on a very basic level. (making a sale and creating purchase orders) We are now at the stage that we need to expand our POS system and utilize all that Cin7 has to offer. As per any POS/IT system there will be and has been teething issues. The team at Cin7 (no mater who answers the call or email) are always willing to help or guide to the specialist that can. The continual development to this system and the fact that they take our concerns and suggestions seriously gives us confidence in the software and our ongoing relationship.

Cons: POS screen has limitations on information we would like our sales team to see. This would be one of the only cons we have found

Vendor Response

by Cin7 on December 10, 2017

Thank you Nicolas for your feedback and an awesome review. We are glad you liked Cin7 and we were able to assist you. Please speak to our support team on POS screen we may be able to help you with information that your sales team usually looks for.

This has been a very frustrating process

Nov 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: We have a complex pricing structure and multiple locations and Cin 7 was one of the few software packages that has been able to cope with our set up

Cons: Subscribing to Cin 7 almost three years ago meant they were going through a lot of 'teething' problems and initially we did not receive the support we required. However we have seen a vast improvement but we did not think it fair as a reward for persevering they would triple the monthly fee, with out warning or good reason!

Vendor Response

by Cin7 on November 21, 2017

Thanks Noelle for your review. We are glad that Cin7 was able to cope with your set up requirements. One of our team members will get in touch with you about your feedback on pricing.

Great product, intuitive and flexible. Great for our business.

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about CIN7, besides the simple layout and ability to integrate and adapt as our business expands, is the customer service and tech support. I am not a tech savvy person, but with the expert guidance and help of CIN7's heroic support staff, even I am able to use this system! To say she has been patient with me would be a great understatement.

Great software, great price, amazing customer support. What else do you need?

Cons: If pressed to find something, I could say that because they are in New Zealand, there is a time delay for certain communications. Not their fault, I choose to live in Canada!

Overall: Flexible and helpful staff have been a huge benefit. It often makes the difference between success and failure in my domain.

Vendor Response

by Cin7 on September 14, 2017

Hi Chad, thank you for the overall 5 star review! It's great to hear that you like the fact that Cin7 integrates to many things. Thank you for such a wonderful review. We look forward to the continued support and value you as a customer.

Expensive, comprehensive but slightly cumbersome

Sep 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fully featured software. They really have thought of every eventuality and cater for it. There are so many things you can do with this software.

Cons: It's so big and bitty that it doesn't feel good or easy to use. It is stable and reliable but doesn't feel that way. It has so many features that it's really difficult to set up and not that easy to learn to use. It's not the most intuitive software.

Overall: We had real issues with clients managing their stock levels, movement of stock, manufacturing of goods, and warehouse management. We moved several clients onto CIN7 and it does the job very well. We can have a stock figure live, online any time of the day or night.

Vendor Response

by Cin7 on September 23, 2018

Thanks for your review and feedback. We are glad Cin7 was able to address some of the critical issues faced earlier.

Very good. Xero and Magento integration worked well with great help from their support team.

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Even with all the features available it is quite intuitive to use. Staff were up and running on day 1 with sales and purchase orders. As I was involved in the setup side bringing in existing contact and product lists was relatively simple with good mapping features with a unique bulk update method using cut and paste from Excel to fine tune the categories, etc. It covers all the requirements of inventory and we could customize the fulfillment stages to suit the business - in this case primarily online sales. You can viewing an order at each stage which is a major benefit, especially where non-stock products need to be ordered. In this case, there is a smart buyer feature which auto populates purchase orders based on sales requirements. There are many other features I can't comment on as it's early days yet.

Cons: Not much. Small things like drop-down options instead of free format sub group options would be useful for reporting purposes.

Overall: Vastly improved our ability to track inventory and improve purchasing strategy, sped up and reduced the numbers of errors in the order fulfillment process.

Vendor Response

by Cin7 on August 15, 2017

Hi Graeme, thank you for the overall 5 star review! It's great to hear that you think the Xero and Magento integration works well for you. We look forward to the continued support and value you as a customer.

We Highly Recommend Cin-7

Jan 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic Support Thanks for all your help, This system works exceptionally well with our 3 shops and the new pay now is fantastic, this system provides everything that we need

Cons: When completing a sales invoice it shows the cost price , on occasions we have had a customer watching, hence they can see ( there is possibly a way to hide this but at this stage I have not found out how to do )

Vendor Response

by Cin7 on February 04, 2018

We really appreciate the great review and thank you for taking the time to do this. Regarding hiding cost - Yes Cin7 can hide cost at sales order level. Please contact our support team at support@cin7.com and share your details for us to get in touch with you

Incredible software. True game changer for our business.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Ease of use and accurate reporting. We have multiple user and all have had very positive things to say about Cin7 we use it for -Forecasting reports

-More purchasing reports

-Maintenance reports, to ensure your data is all accurate e.g. Shopify mapping discrepancies, Products with no costs etc.

-Credit Notes

-Xero integration

-Quotes

-Many many many other uses for this software.

Cons: So far all good no cons there's nothing our team doesn't like about cin7. It hasnt been a full year of use so perhaps we will have something else. No cons no cons no cons. So far all good no cons there's nothing our team doesn't like about cin7. It hasnt been a full year of use so perhaps we will have something else. No cons no cons no cons.l

Vendor Response

by Cin7 on May 30, 2018

We are happy to hear that you liked Cin7 's features, integrations and reporting.
Thank you for your review

A great system

Mar 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, highly customisable, integrations

Cons: Service interruptions, complexity of reconciling integrations

Overall: Cin7 has been a very functional and customisable inventory management system which we rely on extensively for the day to day operations of our business being in the FMCG industry. Cin7 support has also been great as there are many aspects to the software which are not easily identifiable however you can always speak to someone who is able to assist. Integrations in Xero have generally worked well however there have been a few teething issues with this also. The biggest drawback we find is (brief) service interruptions which always seem to occur at very importune times for our business.

Cin7 for large invetory

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: B2B

Integration with eCommerce System

Multiple Branches

Large Inventories

Cons: Minor issues occasionally which are normally fixed by the support team

The mobile stock take module has not work out too well for us but will work well for those that have a lower number of products. CIN7 is however working on this.

Overall: We have been using Cin7 for over 12 months; this have changed the way we oprate and enable a major growth of the business. The main extra features that are making the difference for us are: Ability of doing B2B, Shopify integration ( and others ), multiple branches. This is obviously on top of the standard features which a good POS system, excellent inventory management with Purchase orders, back orders, sales orders etc. There are many new features being added too. All in all this has helped our business to improve and grow.

LOVING IT!!!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been rolling out implementation of Cin7 for my clients across different industry mainly in Retail & Distribution. The support team in Cin7 is extraordinary, they are extremely responsive and helpful in all aspects. We have also been recevied positive feedbacks from our clients who are now using Cin7, where they have noticed increased and improved efficiency in temrs of workflow by both automation and well-designed Purchasing and Sales modules where it is user friendly and easy to train new staffs on!

Vendor Response

by Cin7 on November 26, 2017

Hi Kelvin,
Thank you for your review, we are glad Cin7 suited your clients requirements. Please keep us posted on your client's reviews on Cin7 and we will be happy to assist as required.

Cin7 & QBO

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic integration support, feature rich, good system & stock controls. It is also flexible and can be tailored to your needs.

Overall: Being a cafe and retail wine store, Cin7 has solved some major stock control problems for us, saving loads of time (1 less staff member) with unnecessary manual processes and significantly reducing the amount of lost inventory.

After disappointing attempts with 2 other POS products, Cin7 integration was fast, efficient and totally painless. We were assigned a Cin7 support person who held our hand through every step. They had an in-house QBO specialist who I shared my QBO access with and they made sure everything was working perfectly. Syncronisation (2 way) is now simply the press of a button and we have a rich source of data to analyse and improve business performance. Highly recommend. Brett (Director)

Does the majority of what we need very well

Dec 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We've been using Cin7 for over a year now and it's definitely an improvement over what we previously had. It does 95% of what we need it to very well. Customer support is good and their knowledge is very good. Value for money is ok. I have experienced a few outages in the back office but these tend to be fixed quickly and even when outside of business hours. It doesn't have a debtors module which is crucial for us doing trade sales on credit but we link it with Xero and this seems to go well. The only downside is the price has increased quite a bit from the level it was at when we made the decision to switch over. Overall though I'd recommend others to come on board with Cin7.

Vendor Response

by Cin7 on April 25, 2017

Hi Dale, thank you for the overall 4 star review! It's great to hear that you have noticed Cin7 is an improvement from your last system. We look forward to the continued support and value you as a customer.

Great ERP System for Tracking Inventory that Seems Rigid in its Customization

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cin7 is used daily at our company. The cloud based ERP system is very effective in tracking our inventory through all stages of the production cycle using a simple to use Build of Materials option. The system is able to break down raw materials into base components and then build them back again into sales orders, effectively tracking each component we sell and not just a final product, saving us a great deal of time and effort in tracking down operational costs. Great Experience with Integration. Our company uses software like Quick Books and cloud based platforms such as Shopify. Both integrate seamlessly with Cin7.

Cons: While configuration is pervasive throughout the application, customization options are limited and rarely extend beyond the original design constructs.

Overall: Build Of Materials Tracking

CIN7 increased our monthly charge three fold

Sep 12, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: cloud based - which at this point is about the only thing i liked - clearly not sufficient

Cons: Buyer beware. I signed up in spring of 2017 to use CIN7 for my two retail businesses. The first was an ok experience; the second was in onboarding stage for almost a year. At that point, in spring 2018, CIN7 announced that they were tripling our monthly charge for both accounts and there was nothing I could do. We tried to resolve and come to a compromise, and there was a complete lack of interest in hearing a customer's point of view. So, after paying them multiple thousands of dollars, and investing additional thousands of dollars in training, we got to dump everything and go elsewhere. I'm still appalled when I think about their business practices and complete lack of respect for the customer relationship.

Vendor Response

by Cin7 on September 16, 2018

Hi There,

We are sorry to hear that you feel you were not heard. We endeavoured to contact each and every customer who had their pricing brought into line with our updated plans.

If we have missed anything, we are happy to discuss this with you further. Please send your company name and email to marketing@cin7.com and we will get in touch with you

Cin7 has enabled us to go global

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For years we have been experimenting with systems that will enable us to grow. Cin7 is now centred as our core system that handles stock purchasing through to customers sales to even document management.

Cons: The size and potential of Cin7 is huge, which means it can be very time consuming setting up and customising it to your needs. We are still learning even now.

Overall: We have been looking for an application to house all the components of our business in one place. For years we have been using an array of programs and spread sheets, which increases the complexity and confusion within the business. Cin7 has enabled us to eliminate the majority of these additional applications and simplify the tools we use.

A simple transition!

Sep 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Serialised inventory management

Multiple Branches supported

Supports Bin Locations

Reliable support team

Features can be tailored to your needs

Plenty of integrations

Easy to use

Cons: Some bugs need to be ironed out

Software has been developed mainly for clothing retail. A White Goods/ Industrial Machinery configuration would make the set-up process easier in the future.

Overall: Cin7 is very simple to use. We are a company that has used quite old methods for Inventory and Project management, and implementing Cin7 into our operations has been incredibly easy. Staff are impressed with the easy to use interface, and the range of features available to them on hand.

We were very impressed with how quickly the support team resolved issues with the system and how they were able to manipulate the features to suit our business.

Their bin location module is very impressive for a cloud based inventory management solution. For the price, there are no other cloud based solutions available with the features Cin7 offers.

Vendor Response

by Cin7 on September 27, 2016

Hi Michael, thank you for the 4 star review! It's great to hear you think Cin7 is easy to use. Great to hear that the support team were able to help. Thank you for the feedback we're always looking to improve for our customers and are constantly fixing any bugs. We look forward to the continued support and value you as a customer.

Good Solid Inventory Platform

Aug 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Cin7 is a bit of an all-encompassing beast, and covers most angles that any SME (and larger) will likely require. The integration with Xero is a neat trick; works like a dream. The learning curve on Cin7 is longer than, say, TradeGecko, but is still pretty intuitive. The guys in support know what they are doing and keen to help. The only thing to be improved is the support hours; great if you're in NZ, not so great if you're in another time zone. Once they come up with that, they'll have all the bases covered

Pros: Solid system. Very little downtime. Superb interface for Xero users.

Cons: Not good on client consignment. Can't add landed costs when moving between, say, dutiable borders. Support by email/ticket only unless you pay premium pricing.

CIN7 simplifies are production jobs. Sales and purchasing are easy also.

Dec 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setting up and running production jobs is easy. Our products are simple cake mixes so we didnt need anything too complex. The integration with Xero works well.

Cons: Its too easy to change data. For example you can go into any old sale or purchase and change everything. Finalised transactions should be locked from editing unless special admin role.

Overall: Works well without the pains of running a complex enterprise product.

Vendor Response

by Cin7 on December 05, 2017

Thank you for your review and feedback. We love having you as a customer and look forward to seeing the continued success of your business. On your feedback of transaction locking- Cin7 automatically locks transactions based on user access. Help file can be found on the link
https://help.cin7.com/documentation/core-modules/administration/using-cin7/locked-transactions/.
We will get one of the support team member to contact you and explain this.

Great ERP for small to mid size business

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease of use and its support team.

Cons: It's CRM module.

Overall: I've had the opportunity to implement SAP in another company I owned, and it was a total mess and very very expensive. I've just started this new company and after lots of research, reading reviews, and trying different ERP on the web, I found Cin7 and and decided to use it for it's simplicity, its straight forward use and mostly for it's support team. Now I have a new company that it is starting with a platform that some years ago was only available for the large companies.

It is great to have my Shopify store, my inventory and my accounting in line and alined!!

Vendor Response

by Cin7 on November 07, 2016

Hi Luis, thank you for the overall 5 star review! It's great to hear that you love that you can have your Shopify store, Inventory and accounting all in the same place. We're happy you found Cin7 the best fit for your company after looking at other options. We look forward to the continued support and value you as a customer.

As with any software of this type we could not run our business without it.

Aug 26, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Reasonably stable back end. Good cross section of modules, Sales, Inventory, CRM, Manufacturing, Purchasing and interface into Xero. Great Wholesale pricing flexibility. Recently interfaced into Shopify to get off their B2B platform and works well.

Cons: The product is lacking development as most of the development seems to be into interfacing into other channels. POS system is very poor. B2B site has a lot of issues.

We have been with cin7 for 5 months now and so far we love it. The program is simple and easy.

Nov 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We like the simple organization of everything with-in the system. Very self explanatory. There's so many opportunities with cin7 to be able to keep track of information and manage inventory. When we joined we had no idea how much cin7 really had to offer. From the B2B site to the easy integrations with our website, we are definitely a satisfied customer.

Cons: I wish there was the ability to make items a different price within a size grid. For example our shirts we get in sizes X-Small to XX-Large and our XX-Large shirts cost more so the only option I have is to create another product for the XX-Large or just take note of it elsewhere for book keeping. Also it would be great to see an option that allows you to discount your products and it get pushed over to our integration which is shopify.

Overall: Organization

Integration with Shopify

B2B website for our wholesale customers

Vendor Response

by Cin7 on November 28, 2017

Thank you Taylor for your review and feedback on Cin7. We have submitted this request to the product team. They prioritise these requests based on demand. All new features will be published on our website at https://help.cin7.com/updates. We really appreciate your positive feedback!

Great inventory system! Awesome onboarding support!

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cin7 has very useful features: inventory management, CRM, B2B site, etc. The feature that will help our company to support growth it's the ability to have EDI integration with our retail partners.

Awesome support from our Cin7 project manager. She did a terrific job handling the unique workflows that were needed so we could integrate with Shopify.

Cons: The data migration from Shopify to Cin7 wasn't easy, but at the end, we were able to migrate everything into Cin7.

One thing that would be super useful to have in cin7, it's having the ability to manage inventory for wholesale (B2B). Like limiting the stock amount that we want to sell on the B2B site. We were able to navigate this hurdle by creating an additional branch for wholesale products, so the B2B orders are being pulled from that particular branch. The only downside it's that we had to create duplicate products with inventory to be sold on the B2B site.

Vendor Response

by Cin7 on January 21, 2018

Hi Cynthia,
Thanks for your review and feedback, we at Cin7 continuously strive to improve on capability. We are glad you liked Cin7 features and our onboarding team was able to support your requirements

System that keeps relevant

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality and integrations into various applications which creates more efficient and effective ways of working,

Cons: Continuous increase of monthly payment plans and no ability just to add 1 kind of App to the account. You are restricted so that your Monthly payment increases.

Vendor Response

by Cin7 on January 10, 2018

Thanks Maria for your review. We are glad you like Cin7's Integrations and functionality. One of our Account Manager will get in touch with you about your feedback on pricing.

Seamless integration with Xero and an inventory management system we can trust to be accurate.

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with Xero, the ability to customize products - eg. weights were added to our delivery dockets so that we can tell the couriers / customers the total weight of their order.

We now have an inventory system that we can trust for stock levels.

Ease of use.

Cons: We have had some minor troubles with the POS, we would prefer not to use it at all, however, it is necessary for end of day procedures and applying account payments.

Overall: We made the decision to sign up for Cin7 in January 2018, by the 28th of March 2018 we were using the system solely. We have over 6000 products, so this time frame was much faster than we had ever anticipated.

One of the reps (our dedicated training/onboarding specialist) replied to emails within hours and helped customize the system to suit some specialty products that we sell. This capability for customization was ultimately what made us decide on Cin7. With his constant support, we were able to get the system in place without any outsourcing of IT / accounting specialists.

We have left behind an outdated system, and are so happy that we finally made the leap to a cloud-based solution. We are enjoying the integration with Xero and an inventory system that we can trust to be accurate.

Vendor Response

by Cin7 on April 17, 2018

Thanks Belinda for your review.
We are glad to hear that Cin7 has worked well for your business needs and our staff was able to support you as required.

I regret our decision to go with Cin7

Nov 06, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The most positive feature I can think of is it's cloud based, unlike our previous system, so ease of access is beneficial.

Cons: Lack of support. Our onboarding specialist mysteriously quit less than one month after we went live with the system (after we had received very little assistance) and was not replaced with another contact assistant. We were told we had to pay for premium support from then on. We have been with Cin7 for less than one year now and they have increased prices by 45%.

Very disappointed overall. Obviously they're not interested in small business customers.

Overall: Ease of access with cloud based platform.

Vendor Response

by Cin7 on November 07, 2017

Hi Linda, We appreciate your comments and we want Cin7 to work for you. We place a high value on customer satisfaction and will be in touch shortly.

Good product helps us manage inventory well

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: great for a fashion company. Allows us to keep stock of multiple sizes and colors with ease. we are getting better at keeping our inventory up to date with the help of this product. Very customizable.

Cons: Somewhat cumbersome to teach to new employees. The integration to the online stores (both shopify and bigcommerce) need improvement but are definitely functional as is but would like to see the integrations simpler.

Vendor Response

by Cin7 on January 19, 2018

Thank you Joseph for your feedback. We are working through developing new dashboard and creating short workflow and training videos which would help new employees to easily understand Cin7 functionality. Keep an eye out on our updates page https://help.cin7.com/updates/ for more details. We look forward to supporting you further and continue to develop our software.

CIN7 has given us visibility and consistency within inventory management.

Nov 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The details associated with the receipt, production, and pricing of products is critical to our business. Also, the advanced batch tracking processes ensure we are compliant with regulations and providing protection for our clients.

Cons: Some more extensive reference materials would be helpful. These exist, but sometimes updates to the system are not quickly reflected which can make it difficult for new employees to rely upon the documents.

Vendor Response

by Cin7 on November 19, 2017

Thank you for your review & feedback. We at Cin7 strive for excellence and work closely with customers to create a seamless experience,

The Key to Success!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Looking to stay up to speed on the trends driving the future? If you have complex inventory management difficulties and you are looking for loads benefits - POS, BOMs, B2B, 3PL, ect. Cin7 got you covered!

Pros: Cin7 is very extraordinary. It's all in one software. I will gives you POS system, updating your Inventory and more.

Cons: Everyone of us have there own learning curves, just like with any inventory and business management platform.

Vendor Response

by Cin7 on July 05, 2018

Hi Kimberley,
Thank you for your review, we are happy to hear that you liked Cin7 and found it comprehensive for your business requirements.

Cin7 has been great at helping us to manage our inventory and integrate with our accounting software

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The willingness of CIN7 to add features that make the system more usable. When we discover features that would assist in our daily tasks CIN7 have been helpful in incorporating these new features.

Cons: The fact that it is easy to make mistakes. It would be great if there were more warnings when mistakes have impacts on the accounting.

Vendor Response

by Cin7 on October 18, 2017

Hi Sam,
Thank you for an overall 4 star review. We are glad you had a good experience using Cin7. Thank you for your suggestions we always look forward for ways to improve our customer experience.
We look forward to the continued support and value you as our customer.

An exciting journey into cloud inventory ERP that is within reach of SMEs for price and ease of use.

Jul 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a cloud integrator/implementor of inventory solutions, I have found that Cin7 offers the most features in the market place and exceptional value for money. It caters for wholesale distribution/multi location/consignment both from customer and suppliers and multiple sales channels including EDI, Amazon and Ecommerce. For an inventory business that is growing and focussed on making the most of every sales channel - this product is a MUST. In addition, support is second to none, the quality of the online materials is excellent including step by step videos, premium support conducts weekly troubleshooting where customers can ask anything about the product and get targeted assistance. This software vendor is in for the long haul and is committed to the best customer experience. I am delighted to have Cin7 as one of my partners and can't speak highly enough about their sales and support teams.

Overall: A full featured inventory management solution that I can offer to my SME clients in wholesale distribution and retail.

Capterra-loader

Cin7 Review

Aug 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Cin7 inventory management system is a great software that has helped our small business wrap our arms around how to properly manage our inventory levels, while also gaining visibility to items that are low in stock. Cin7 has BOM tracking capabilities which is one of the main reasons why we chose this company/software as our inventory management system. Although we had to do quite a bit of customization in order to get the final product to work efficiently and functionally, the Cin7 team members were incredibly helpful and supportive throughout each phase of the integration and launch. Each team member was knowledgeable, understanding, and willing to help out in any way that they could. I would highly recommend using this company/software for any size business that is looking for a simplistic way to manage their inventory complexities between multiple platforms.

Cons: I do not have anything bad to say about the software as it fulfilled a significant need with our business

Vendor Response

by Cin7 on August 19, 2018

Thanks Tim for your wonderful review. We are happy to hear that our support staff was able to help you with your businesses specific requirements.

Software is user friendly and queries resolved usually within 24 hours.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it is API compatible with most other platforms including Shopify and Amazon. wYse lifestyle also has 3 Fashion Stores, with more pop ups around the country. An EDI solution was the next positive step that I could see for growing our business as our current Inventory and POS had stated to stunt growth and profit, and now it has been the best for us in reports, tracking and growth!

Cons: That there is a lot of background work to do first before launching, especially going from an on premise inventory and pos with no API integration capability and poor quality csv files. So a lot of manual work for me but the extra foundation work is worth it for progress!

Overall: A fully functioning Electronic Data Integration (EDI) Solution that fits the business. This Inventory and POS Management System eliminates the need for manual data and stock updates on all platforms which includes website, amazon, other fashion platforms, Dispatch, 3 Stores, plus any pop ups we do around the country.

Vendor Response

by Cin7 on November 13, 2017

Thanks Kylie for a overall 5 star review. We are glad you liked Cin7 and we look forward to a continued support and value you as our customer.

Great software for inventory

May 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great software which has a good user friendly concept. The team has progressed well over the years to include great features and constantly progressing towards ironing out any issues.

Cons: There are some limitations towards customization but the whole concept of Cin7 is like one size fits all so we have to suggest and wait for it to be taken up. Although you cant fully change the software but they do try their best to make available whatever customization they can do for us.

Overall: We were able to do superb serial based tracking of our inventory.

Great alternative for a great price

Aug 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexible, scalable, good amount of personalization, reports are automatically generated and displayed very clearly, the support team is friendly and attentive, support site is quite comprehensive. The support staff is just incredible that has been incredibly helpful in onboarding this product.

Cons: the support team is located in New Zeland, so the hours can be a little tricky from the East Coast, Also some functionality of the software can be limiting at times and requires personalized support to setup or overcome.

Solid value for the money

May 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Customer service has been generally very responsive and helpful in solving problems. Most other software packages in this range barely even offer support!

Pros: The range of functionality that Cin7 offers is similar or even superior to what other platforms offer for almost twice the price. While I wouldn't call it perfect, it has definitely increased our ability to analyze our business performance and stay on top of everything on a daily basis.

Cons: As with any software system transition, there are some functionalities that you have to sacrifice to gain others. We are still adjusting somewhat to the new system, though we are definitely in a much better place than we were with our previous software package!

Ordinary service at high cost

Mar 03, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: *) Inventory without affecting double account transaction at Xero

*) Ability to do POS (that is useless for us)

*) Ability to integrate with other apps

Cons: * Subscription fee increase almost double after you signed with them

* SLOW, Absolutely slow with lots of sownturn

* You have to asked for any use of application. They hide it Yes they hide the function

then tried to charge fee for customer service

* Not a great software if you do need specific location. Very basic funstionality

Overall: Learning that price is not justify the quality.

Vendor Response

by Cin7 on March 20, 2018

Hi James,
It would be great if you can send an email to us on support@cin7.com and mark cc to marketing@cin7.com. We will follow up and try to address your concerns ASAP

Cin7 Testimonial

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of Use

Feature Rich

Easy to implement

Great Support

Cons: A tad challenging for beginner users, to get used to all the steps if not experienced in a process driven system

Overall: If XERO is "beautiful accounting software" Cin7 is "beautiful ERP software". The ability of Cin7 to manage the end to end of process of purchase, manufacture, and sales of Product is unsurpassed, especially at the price you pay for it!

One of the best elements of "the implementation process" (always the tricky bit) is the accessibility and knowledge of the "onboarding" team. You get a dedicated Project Manager who patiently walks you through each step of the process.

Having come from the "big end" of IT, with all its rigmarole and Professional Services costs, Cin7 is a breath of fresh air !!

Recommendations to other buyers: Well worth the expenses in dollars and time, as a tool that aggregates all your inventory and production information. Very accessible and valuable for small manufacturers. Use an external resource who understands implementation processes.

Vendor Response

by Cin7 on September 29, 2016

Hi Allan, thank you for the 5 star review! It's great to hear you're happy with Cin7 what a great review. Awesome to hear that support have been helpful when you need them. We look forward to the continued support and value you as a customer.

Been using CIN7 almost 1 year for our wholesale and distribution business

Jul 03, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy for data entry

Templates are well presented: our customers really appreciate the invoices we send out with clear images and information.

Friendly and helpful support staff

Cons: The sync with other systems like Xero or WooCommerce are not very good. A lot of data still need double entry on both CIN7 and other systems.

Report list is limited.

Vendor Response

by Cin7 on September 17, 2017

Hi Han,

Thank you for taking the time to review Cin7. Your feedback is very important to us. I understand that one of our Accounting Specialists contacted you to review the processes for managing payments. I hope this addressed your concerns to your satisfaction. However, please feel free to contact me if you have any more questions.

Best Regards,
Cin7 Support Team

Does the job

Oct 02, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Does the basics well. Integration with shopify and xero is tidy. Is easy to use but documentation needs work. Value for money is average now the price has increased. 3PL connection works but could be a lot better if it synced inventory both ways. Support can be slow to respond but they are generally accurate with solutions. B2B site has limited options but for a hosted solution it is satisfactory for wholesale.

Recommendations to other buyers: 3PL takes a very long time to implement. Pricing can go up by 4x overnight.

Vendor Response

by Cin7 on November 07, 2016

Hi Shule, thank you for the 4 star review! It's great to hear the integration with Shopify and Xero is great! Thank you for the feedback we're always trying to improve for our customers and are currently updating the support documentation on the help site. We look forward to the continued support and value you as a customer.

A good well rounded software that adaptable

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: A great software with many features. It sets itself apart from other software because of its ability to provide a point of sale, inventory management, and a wholesale capability. Add all those up and you are really getting value for money.

Pros: Great and in-depth reports, Very quick and functional, Easy to use, Can have customization built into it to suit your business.

Cons: It can lag or go down. This seldom happens in fact, it's stopped happening recently so for the last 3 months I can't say it went down even once. I think it was due to the increase in fees which in return yielded a better working system.

Recommendations to other buyers: I would recommend this for anyone that sell bulk goods like us and is looking for more in-depth reports

Fast and Easy

Aug 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is how easy it is to use, training staff is much easier and has seen benefits in a reduction of hours spent on training. Because of how easier it is there is less incidents of issues or data been input incorrectly.

Cons: The feature I like least about CIN7 is not being able to have Phone Numbers or contact number as a coloumn in the CRM

Overall: The processing of inwards and dispatch has improves considerably using the Pick n pack feature.

Vendor Response

by Cin7 on September 02, 2018

Thanks Cheryl for your review and feedback

Lifting Victoria

Aug 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: My Name is Tanya and i work for an industial company. We previously had our own software system which we stopped using June 2015. We have since been using Cin7. It has been fantastic. The intergration with xero was very smooth. I found the Tec team to be very helpful through this process. Cin7 has given us more capabilities as a company and allowed me, as a Sales Manager to drill into our sales in more depth. The inventory system plays a big part in our Business and Cin7 has made this easier. Converting to Cin7 was the best thing Lifting Victoria could have done. Regards Tanya

Vendor Response

by Cin7 on September 01, 2016

Hi Tanya, thank you for the 4 star review! Great to hear the shift to Cin7 went smoothly and that the system is helping your sales and business grow. We look forward to the continued support and value you as a customer.

EXCELLENT INVENTORY CONTROL

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like mostly the fact that I can have many Pricing promotions for my customers

Cons: Unfortunately the Cost of Goods feeding into Xero - would be great if it were quicker

Overall: I have been using CIN7 for the last 2 years. I have found this programme very easy to use and it suits my Customer Pricing better than any other programme I have trailed.

Recommendations to other buyers: Not really

Accountant and precise organizer.

Jul 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software of maximum reach really is a tool of great help and usefulness that allows us to have organized and monitored our products in existence in the organization, in the same way it allows our organization to grow in an improbable way since it helps us to have Through its capacity and systematic process the complete control of our business in real time.

Cons:

Actually sometimes it is with limitations in terms of functions and features, we must be very careful when working with the system of this software because if you are not using it at the beginning correctly, in the end the recording of data will not be precise and concise.

Vendor Response

by Cin7 on July 16, 2018

Thank you for your feedback on Cin7.
We are happy to hear that you are enjoying our software and all of its features. To help you get the best results, we do offer account managers who can provide ongoing assistance and advice to ensure everything is being done correctly and help grow your brand.
Just let us know if you are interested by contacting our helpful support team.
support@cin7.com

Cin7 Review

Aug 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: "Composite Retail Group (CRG) identified an opportunity for its retail member stores to purchase product directly from international suppliers. In order to facilitate this, CRG needed an inventory management system. I have experience with determining, selecting and implementing business systems. Having previously worked with Datum Connect, I contacted Danny Ing to discuss my requirements. I wanted an industry first solution that would allow multiple retailers to place orders from the Cin 7 system which would consolidate the orders into containers based on international supplier and port of delivery in New Zealand. I knew that Cin 7 would handle all of the inventory processes needed and had confidence in Danny and his team to deliver the solution to meet my needs. The great thing about working with Danny is his knowledge of business and business processes. This is very rare with IT and programming professionals. The project was scoped and was then delivered within budget. The solution was more important than the implementation time. I was very pleased with the outcome and the amount of time taken to deliver the solution. An agile approach was needed with the project. It is a great product and it just works."

Great Experience with Cin7

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with Cin7 over the past 3 years has be very rewarding. The businesses that I have consulted with have really benefited from the support and customisation available from the team at Cin7!

Vendor Response

by Cin7 on March 15, 2018

Thank you Rus for your review.
We are glad Cin7 has worked well for your business requirements.

Good but is still a work in progress

Oct 02, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Does the basics well. Integration with shopify and xero is tidy. Is easy to use but documentation needs work. Value for money is average now the price has increased. 3PL connection works but could be a lot better if it synced inventory both ways. Support can be slow to respond but they are generally accurate with solutions. B2B site has limited options but for a hosted solution it is satisfactory for wholesale.

Vendor Response

by Cin7 on October 27, 2016

Hi Shule, thank you for the overall 4 star overall review! It's great to hear you think Cin7 does the basics well and the integration with Shopify and Xero is tidy. Thank you for the feedback we're always looking to improve for our customer and are currently redoing the help documentation. We look forward to the continued support and value you as a customer.

Big Functionality for Small Price

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My business requires detailed inventory mgmt down to batch tracking and expiry dates. Cin7 provides this in a very simple and easy to use way. In addition the fully integrated B2B ordering site and pivot table reporting adds significant value to my business. These functions are easy to use and quick to set up. Business processes such as calculating accurate landed costings is also easier than before. Cin7 provides more value that larger ERP solutions that I have used in the past. However what exceeded my expectations was the onboarding support to help me seting the Cin7 business up to best suit my business. Thank you support team! I have no hesitation recommending Cin7.

Cons: Cin7 allows you to structure and group your products to multiple sub category levels, however the reporting function currently does not all you to report on all the subcategory levels - but I'm sure they will fix this in time.

Terrible service makes using the software a nightmare.

Aug 02, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The excel uploads were nice and easy to use I don't really have so much else positive to say. I did meet one service representative that was very helpful but when she left there seemed to be nobody capable left.

Cons: Although they promote many integrations, the integrations are clunky or don't work as promised. The modules within the program are also not as flexible as they should be and I found I had to find work-arounds for some very normal procedures.

Overall: We had hoped for it to help with our inventory management and improve our supply chain efficiency but it seemed to only cause more problems.

Vendor Response

by Cin7 on August 05, 2018

Hi Daniel,
Sorry to hear that you did not have a good experience with Cin7. We would like to discuss any circumstances that changed your experience of Cin7.

We can see only one support case submitted after you went live with Cin7. If you¿d like to speak with us, please email support@cin7.com.

The best functionality, makes managing inventory an easy task

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cin7 has made all components of B2B management a whole lot easier, increasing the productivity of our business and allowing us to save money in the process. With easy to read formatting, it is the best inventory control system we have seen.

Cons: Cons:  we have not yet experienced any problems with Cin7. We would only suggest that it helped build customer's reports.

Overall: 

As we were not experienced with system changeover the transition to using Cin7 was easy with the support we were initially provided to get to know the system, although this only lasted 30 days. This is only a small milestone in the very necessary transition your business needs. Learning Cin7 allowed us to improve all aspects of management and planning of our inventory and accounting.

Overall: with massive cost savings on errors made in our previous systems, provides precise stock management, consolidated all accounting software and has allowed me to feel in control of our inventory.

Vendor Response

by Cin7 on May 14, 2018

Thank you Melissa for your 5 star review. We are glad to hear that learning Cin7 has improved all aspects of management and planning for your inventory and accounting.

Great support team and customer service

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is user friendly and has training materials available for users. When it comes to reporting is very easy to create it as working with a pivot table.

Cons: Has fewer options when it comes to link part numbers with customer's. I would like to have a way to determine customer's part number when creating an invoice or a sales confirmation.

Vendor Response

by Cin7 on January 14, 2018

Hi Martin,
thank you for your review, we are glad you liked Cin7 and found it user friendly. In relation to the issue about part number, Cin7 SKU Codes works at the product level. We would need more clarification on this issue so I will get one of our subject matter expert to contact you today

Everything in one Packaging

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I originally tested a few different inventory software and CIN7 has the total package. It's easy to use, and the integrations available are fantastic.

Cons: Customer pricing discount can't be exported as a whole, it can only be seen once you enter the customer CRM

Very good inventory management software

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, very good reporting tool. The reports are within a click of a button at any given minute from the dashboard.

Cons: Based out of a different country it does have a bit of different terminology and different spelling that does confuse customers.

We paid 20 000 AUD for this software to be custom made to our needs. Still not happenning.

Mar 08, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The customer service is terrible. Being based in New-Zealand they have work hours that don't match ours.

They never come back to us.

Worst part of Cin7 is the weekly Mondays updates that mess around the system without any noticeable improvements. We lost functions and datas.

They always blame us first when raising an issue and they don't even understand how our business is articulated.

I strongly recommend to stay away from this software.

Vendor Response

by Cin7 on March 28, 2016

Hi Ludo,
Thank you for taking the time to let us know to why Cin7 is not meeting your expectations. We are always disappointed to receive a bad product review, especially from one of our first and most valued customers. We apologise your experience with Cin7 in recent months has not been positive. The current version of Cin7 differs slightly from the old version, custom-built at the time. Migrating your version of Cin7 to the new one, posed issues, which our team has been working with you to resolve. We are committed to helping you through any outstanding issues.
We noted that time zone variations posed complexities. We¿ve since grown our support team and now offer extended hours which cater for your time zone. We hope this provides an easier way to communicate with our team directly. We will make contact with you in the next few days to attempt to resolve any issues.Please accept our apologies for any inconvenience this has caused you. Please contact us if you would like to discuss

Constantly evolving

May 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being cloud-based. Live data, ease of back ordering, visibility of orders. Overall look and feel of the main interface.

Cons: Processing credits - not enough control. ie I can process credits for greater quantities of stock against a debtor than what quantity was originally invoiced. Transaction / credit links need to look-up product database to allow / disallow stock movements.

Overall: Transparency / visibility, remote access

Where would we be without Cin7?

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. There is a section for everything

Cons: Takes a bit of set up and getting used to. You must have a good grasp of excel to use it comfortably

Overall: We came from using MYOB which had very little help and was very rigid in its structure. We often had to find work arounds to fit in with the system (rather than the system working in with us)

Discovering Cin7 has been a game changer because not only does it work with us according to our preferences but it also does a lot more than meets the eye.

We purchased Cin7 for its Inventory and warehouse capabilities but we have since discovered other features that have become essential to our business (POS, Stocktake, Forcasting etc)

Great System with potential to take over the ERP market by storm

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: In general, Cin7 ticks all the boxes of ERP system requirements for my business. I have never imagined that I can find a cloud ERP to start a new business or make business process changes in literally one week. I can hardly think any circumstance that any retail business or wholesale business would not be able to switch to Cin7 from traditional costly ERP system with limited functionality. However, there are a few glitches in the system, such as decimal point issue in UOM, inconsistent retail promotion matrix between sales order & retail POS. Looking forward to the new release with those problem fixed.

Pros: End to end retail & wholesale business management. Integration to PC-EFTPOS, Xero and other more.

Cons: Limited payment portal integration in POS interface, glitches in the system around UOM decimal point and inconsistent promotion matrix across the 3 channels: POS, Sales Order and B2B website

Recommendations to other buyers: Cost saving, easy to setup, customization available on product setup and customer grouping. API easy to use and can be added with extra field as long as requested from support team.

The system is easy to use but it full of bugs and crashes are common

May 25, 2016
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I had been very happy with the system, But when CIN7 informed of their 55% price increase I started to think of all the problems it has which I had be overlooking because it was cheap - It does not integrate with quickbooks (for me), it crashes, there is lot of bugs, Customer support never actually fixes anything they just come back to you and say they are looking into it/fixing it/no problems at their end and eventually I had been giving up and putting up with them.

Vendor Response

by Cin7 on June 01, 2016

Hi Richard,

We¿re sad to hear you had been happy with the system until now. Our Support Manager is following up with you directly, to see if we can resolve any of your outstanding issues and whether there is an opportunity to discuss your other comments. We sincerely apologise for any inconvenience this may have caused you or your business. In regards to pricing, it¿s important to note that the pricing of Cin7 has not increased since inception. We understand that no one appreciates a price increase. In retrospect, we feel, we are incredibly competitively priced when you consider the features we offer compared to those in the market. We¿re constantly adding value to this feature set, releasing direct EDI and Third Party integrations. We¿d be more than happy to discuss these issues further, so we can demonstrate to you exactly how our pricing tiers reflect the level of value we try to offer our customers.

Sincerely, Cin7 Team