Who Uses This Software?

Omnichannel wholesalers, retailers, importers and light-manufacturers turn to Cin7 when they need a single platform that lets them contain costs as they expand to new markets and add sales channels.


Average Ratings

313 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $299.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cin7
  • www.cin7.com/
  • Founded 2011
  • United States

About Cin7

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level. Note: Cin7 is not suitable for asset management.


Cin7 Features

  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Billing & Invoicing
  • Catalog Management
  • Inventory Management
  • Materials Management
  • Order Management
  • Product Management
  • Production Management
  • Purchasing
  • Returns Management
  • Shipping Management
  • Supplier Management
  • Supply Chain Management
  • Warehouse Management
  • Barcode Generation
  • Barcode Scanning
  • Custom Labels
  • Inventory Management
  • Label Templates
  • Receiving Labels
  • RFID
  • Serial Number Tracking
  • Shipping Labels
  • Barcoding / RFID
  • Import / Export Management
  • Inventory Management
  • Order Management
  • Purchasing
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Warehouse Management
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Archiving & Retention
  • AS2 Applications
  • AS2 Specification Compliance
  • Certificate Management
  • Configuration Data Searching
  • Data Format Translator
  • Flexible Licensing
  • Full Logging
  • Labeling
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Back Order Management
  • Customer Database
  • Inventory Management
  • Order Fulfillment
  • Order Management
  • Real Time Order Entry
  • Remote Order Entry
  • Shipping Management
  • Warehouse Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • Demand Planning
  • Electronic Data Interchange
  • Import/Export Management
  • Inventory Management
  • Order Fulfillment
  • Sales & Operations Planning
  • Shipping Management
  • Supplier Management
  • Transportation Management
  • Warehouse Management
  • 3PL Management
  • Barcoding / RFID
  • Category Customization
  • Channel Management
  • Demand Planning
  • Inventory Management
  • Location Control
  • Order Management
  • Purchasing
  • Quality Control
  • Receiving / Putaway Management
  • Returns Management
  • Shipping Management

Cin7 Reviews Recently Reviewed!


I would highly recommend Cin7.

Dec 01, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don't have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can't find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

Pros: I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Cons: There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

Recommendations to other buyers: Make sure you have your products and pricing in order. It will make things much easier when doing your initial load in to the system.

Comprehensive inventory management software

Oct 09, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is a comprehensive platform that offers a lot of features.

Cons: It has an outdated design and is quite expensive for small businesses to start out on.

Overall: Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases.

So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features.

As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough.

The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility.

The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point.

So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform.

Recommendations to other buyers: Perhaps offering a simpler small business cheaper package so they can start out and slowly grow into the many features. Also just an update on the look of Cin7 would be nice as well as more ways to input design into the invoices etc would be great. Also an app would be great (especially for stock features so staff can use on a tablet). Although the responsive website is pretty good anyway.

Vendor Response

by Cin7 on October 30, 2016

Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers. We look forward to the continued support and value you as a customer.

Great Cloud based Software - Easy to use and lots of features

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pros: Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons: At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Recommendations to other buyers: Test other cloud based system as well.. But if you want a good customer support team with good software, Cin7 is a great option.

Vendor Response

by Cin7 on November 07, 2016

Hi David, thank you for the overall 5 star review! It's great to hear you think the product is awesome and the staff at Cin7 have been helpful. Thank you for the great feedback especially about Jeff your on-boarder. Thank you for the honest feedback we're always looking to improve for our customers and this has been passed onto support. We look forward to the continued support and value you as a customer.

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

Aug 18, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: "BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer. After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well. I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities. The support to date has been excellent especially with getting set up. The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used. Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system. Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be. My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."

Cin7 Review

Aug 15, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system.

Vendor Response

by Cin7 on August 17, 2016

Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer.

Let's give routine to robots and start thinking more!

Jun 01, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them.

Cin7 can save a lot of time for the customers if Cin7 will work more to customization way.

Cin7 Review

Aug 25, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software.

Pros: - Inventory management - allocation of landed costs. - reporting

Cons: - bank reconciliation (area for human error)

Vendor Response

by Cin7 on November 09, 2016

Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer.

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

Aug 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace.

The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option.

Seemless integration to xero and shopify make life a breeze.

We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks.

The reporting is great and the Smart Buyer software has made our lives easier.

Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time.

An awesome product that keeps getting better and better.

Cons: Being in South Africa some times support takes awhile.

Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this.

Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Overall: Complete business overview and control in real time.

Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Vendor Response

by Cin7 on September 14, 2017

Hi Greg, thank you for the overall 5 star review! It's great to hear that Cin7 has helped you be able to manage your 9 retail stores and warehouses. We look forward to the continued support and value you as a customer.

Cin7 Experience

Aug 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing

Pros: The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them).

Cons: No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped.

Recommendations to other buyers: So far we have found that Cin7 does what it claims and does it well and reliably. Depending on your angle Cin7 could be a bit more expensive that other systems or it could be a lot cheaper than enterprise options. In either case i think it will be good value.

Vendor Response

by Cin7 on August 16, 2016

Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer.

Magneto 2 solution & I appreciate not having to repeat myself.... don't you?

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch.

Cons: Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list.

Overall: service and great existing workflow

Vendor Response

by Cin7 on November 16, 2017

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We strive for excellence in our product offering and processes to create a seamless experience for our customers.

New user excited by level of functionality, quality of platform, and sincerity of help

Dec 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We are a small business with 6 employees based in Australia and working in the construction supply industry. We sell mainly to trade, via trade credit accounts, but also do some wholesale and retail sales. We have around 500 account customers and 7000 product lines. Due to the size limitation of our site we do a large number of stock turns on many items, so inventory management, ease of generating orders and stock receipting are very important to us. The competitive nature of our industry demands the capability to have multiple discounting methods which are applied at both customer and product (quantity based) levels enabling accurate and consistent pricing to customers.

We have been using another software for over two years with another cloud-based POS/inventory/CRM product and have recently switched to Cin7. In short, I wish we had swapped sooner. Though we have literally only been using Cin7 'live' for three weeks now, the experience is so superior, so 'next level' that it is clear to me we were simply using the wrong package for our business. While we are still learning and growing into the Cin7 package, we are finding that its operation is streamlining our processes, increasing our invoicing accuracy and assisting with our inventory management. Integration has been nearly flawless, with hours saved every week on automatic invoice due date production.

Despite many offers of more involved training, Cin7 is so logically constructed that we taught ourselves, with the aid of available on-line help resources and the occasional email or phone conference with our mentor. Having a dedicated project manager from Cin7 to guide us through the 'onboarding' process was brilliant, saving the usual frustration of explaining the same thing to multiple people in a standard help desk environment. Our manager really took the time to understand how we do business and then show us how our requirements could best be implemented. Staggeringly we had some customization specific to our needs built into the platform in a matter of hours during the onboarding process. The whole task of switching from old to new could not have been any more straightforward.

I look forward to becoming more adept with Cin7 and using what I learn to increase productivity while bettering the interaction between our business and our customers.

Vendor Response

by Cin7 on January 10, 2017

Hi Omar, thank you for the overall 5 star review! Great to hear you taught yourself how to use Cin7. Awesome to hear it has helped streamline your business process and you're still finding new features that benefit your business. We look forward to the continued support and value you as a customer.

Cloud Inventory Software that Automates Your Business

Mar 23, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud-based, inventory management with Sales, CRM, Retail PPOS, Warehouse RF, Barcoding, integrates with Xero and Intuit QBO

Cons: More integrations would be great

Overall: I have been working with Cin7 for the past 5 years, working with over 100 businesses in the retail, wholesale, manufacturing, and distribution around the globe, including New Zealand, Australia, USA, UK, Hong Kong, Singapore, Thailand, China, Indonesia and Canada.

Cin7 has been a powerful solution that I have helped clients implement into their business to improve their inventory control and manage their business operations.

I have seen clients reduce operating costs by becoming leaner and more efficient saving in one case $150,000 annually. I have seen clients expand their business operations into new markets, new stores, new online marketplaces and new business opportunities.

Cin7 has been in some cases changed completely the way business operate and have been able to transform themselves that more aligns with the company's vision and goals.

With recent developments in automation, forecasting, multi-online platform support, multi-company (Quad Accounting) integration and planned developments. The Cin7 solution is advancing further than other solutions in the current Xero and Quickbooks apps space.

Happy to advise people how the solution could impact your business.

Recommendations to other buyers: Have a consultant provide advice on the solution. The implementation can go way faster and way smoother.

Customisable to a degree

Feb 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: After much research, we started using Cin7 in 2015. We have a somewhat complex business, with various facets - a retail space requiring POS, holding stock of a large array of products, an online store, a commercial arm of the business that sells mainly customised furniture. This requires keeping stock of standard components, issuing multiple purchase orders, and ultimately building one-off end products.

The functionality and look of Cin7 is quite good, but as we are a design business, it's important that our paperwork and systems suit the image of our business. It's been great to be able to setup custom templates for all our documentation for a consistent look.

The expanding list of integrations is promising - we currently use Shopify and Xero, and these work well for us.

What is lacking (and hopefully possible with a future plug-in), is a scheduling aspect. We deliver projects with various stages and milestones, though we cannot use Cin7 for an easy overview / status updates.

While some aspects are customisable (pivot table reporting is great), we'd like to be able to tailor the Dashboard reports.

The customer support is sometimes amazing, other times leaves something to be desired. The hierarchy of urgency on tickets doesn't seem to bear much weight! The new 'help' website is brilliant though. Look forward to this being expanded further.

Essentially, it's a neat inventory system and POS, that can be customised to a degree.

Cin7 has transformed our small business - We absolutely love Cin7.

Nov 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding. Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service. The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately. In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business.

Cons: We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess

Vendor Response

by Cin7 on November 26, 2017

Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history

Capterra loader

Amazing Software - Like a tall glass of water in the desert!

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The greatest features of Cin7 are the search-ability everywhere within the system, back-end stability, existing integrations, and the great visibility and flow of the system as orders go through it. We were also very impressed with the concept of virtual stock through existing materials and bill of materials.

Cons: We had a little trouble with the importing of data as there were some nuances, however the on-boarding process helped us to resolve them so it was not a big deal.

Overall: Cin7 is an excellent inventory system, we investigated about 10-20 different top ERP solutions with our extensive requirements list (bill of materials and scanning were some of the features that were difficult to find natively supported in a lot of the offerings out there). Many of the systems that we investigated were like a mirage in the desert. They looked great and advertised great features, but once you got into them, it was like getting to the mirage and finding there was no water there. The software packages would either not be capable of what we needed them to do, or the price became so high that it would put our business under.

Cin7 was like a tall glass of refreshing water in the Sahara Desert. After many long hours of wandering in the desert, we finally found this great inventory system, which natively has all of the features we were looking for at a price that is very reasonable for our mid-sized business. So, if you want to keep your camels watered (or your employees/and overall business happy); I recommend Cin7, where you will get to the water and not find yourself still thirsty in the desert, having only seen a mirage.

Vendor Response

by Cin7 on August 17, 2018

Thanks Joel for your fantastic five star review.

Great software, with even better support!

Dec 22, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value for money, amount of features packed into the one subscription, integration with other critical software such as accounting, support articles, support staff, flexibility, the list goes on.

Cons: User interface is not as friendly as it could be. This is likely a victim of the huge amount of features available.

Overall: Recently moved to Cin7 from another inventory software. So many great features it's hard to review them all! Absolutely trumps our old software on every front. The included B2B was a surprise to us and even resulted in us leaving our old e-commerce website to use Cin7 exclusively.

The flexibility and integrations are awesome, works well to integrate our accounting software with orders via phone/email, online or in person via the included POS add-on.

The value for money with this product is excellent, offers features you would expect to pay at least twice the price for.

The best part of the whole process has been the support provided by the Cin7 team. Extremely timely responses which are critical in business and refreshing to not just receive a generic "thanks for your email" response. A big shout out to the representative who has helped us every step of the way to ensure we are using the package to it's full potential and ensuring everything is integrated and running smoothly. It's great to get your own point of contact who works hard to help where possible and actually remembers you and your business - big thumbs up!

Would certainly recommend giving Cin7 a go. It can be a little daunting at first, but the excellent Launchpad and support articles make almost any question instantly answerable.

We've spent thousands of dollars on other software, some we've kept, others we've ditched in favour of something new and none of them have provided the level of support and features you get here.

Vendor Response

by Cin7 on April 11, 2017

Hi Judy, thank you for the overall 5 star review! It's great to hear that you also use the Cin7 B2B. It's great to hear support have solved any problems that you had. We look forward to the continued support and value you as a customer.

Awesome Cloud-Based Inventory Management Software

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love almost everything compared to our old software and especially the fact that it is cloud based and I can access the database from anywhere. We go to a lot of tradeshows and the POS functionality is great because we can input orders straight from a tablet and make sure we have inventory in stock and reservere it. Cin7 also connects with all of the platforms we use and really stream lines the processes between Magento, Ebay, Amazon, QuickBooks it really centralizes everything and gets everyone in the company on the same page looking at the same data.

Cons: There are a few functions/features that it does lack; however, we've learned to get around this lack of function and actually found easier ways to improve our company in our workflow instead of trying to force the system to how we were used to doing it.

Overall: Cin7 is powerful software and cannot be underestimated. The previous software we used was all local network based and had very little connectivity to other platforms and was not cloud based at all which you need to be in this day and age.

Vendor Response

by Cin7 on February 14, 2018

Thanks Rob for your review. We are glad Cin7 has worked well for your business and we look forward to extend continued support for your business

Does so many good things, takes time to learn, excellent support & costumer service to help.

May 05, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are a jewellery manufacturing business based in Thailand. We have been operating for 38 years and have a factory, retail shops, consignments, online stores, wholesale and export customers and attend regular retail and trade fares. We produce over 1500 different products.

Because Cin7 covers so many areas there is a lot of learning to do at the start and ongoing. However I found the menu system with in Cin7 makes it straight forward to use, there are plenty of helpful articles, videos and guidance on the website and the customer service has been excellent in helping us set up.

With regards to the customer service I had an initial run through the programme via a video call and since then have been in regular email contact with our own named contact. Although we are based in Thailand and our customer services representative is in New Zealand I have not found this too much of an issue. We have a cross over of working hours in the morning here so I can email at that time and have replies with in about 10 minutes. Our Cin7 contact has been extremely helpful she will guide me on how to solve any queries I have or even, on the odd occasion, get the Cin7 team to make changes, when possible, to the programme to fit our needs which has been very helpful and unexpected.

Once you know how the system works uploading product details and photos (if needed) is straight forward.

The point of sale was straight forward to set up and use.

Summary: Over all I have had a very good experience so far with Cin7. The programme covers many areas from manufacturing to retail and can get quite complicated, however you can take or leave as much as you wish and make it as simple or complex as suits your needs. The customer service I have experienced has been excellent (Thanks Sam). Although I have not tried any other similar programmes I would definitely recommend any small to medium sized company to consider this one for manufacturers through to retailers and anywhere in between.

Vendor Response

by Cin7 on May 05, 2016

Hi Chris, thank you for choosing Cin7 and for the amazing review. Your feedback is appreciated and we value you as a customer. Thank you for mentioning our customer service was excellent especially Sam. Our sales support always respond as fast as possible and that's great to hear you found Cin7 easy to use. We look forward to your continued support.

Cin7

Nov 30, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's online so it's a platform most people are familiar with. Navigation is easy and user-friendly and just generally makes sense. Also a lot of the info like the help articles and videos are very clear and easy to follow.

Cons: Still some things "in progress" such as the DROP SHIP which doesn't work.

MADE-TO-ORDER products don't automatically generate a new PO if you have stock (we're in the furniture business so we have a lot of furniture on display and thus showing stock, so when a new sales order gets raised for a sofa for example - no PO is generated even though it should be, as the product has been set to MADE-TO-ORDER).



Some things seem to be half-baked, for example you can bulk invoice but you can't send out invoices in bulk so that is very manual.

You can upload product images but they do not get pulled to any of the product reports. Again, as we are in a vey visual industry it would be very useful to have images along side product sales reports, or evern things like stock counts.

Overall: Genereally very positive however you are expected to do most things yourself. It's great in one way as you obviously learn a lot, but especially when you go-live, there will always be unexpected things and it would have been nice to have more support especially during that time.

A lot of questions that we had during the changeover period the support contact didn't know the answer to there and then so there was a lot of "we'll have to wait until our next session next week". It just didn't feel like he actually knew the system himself that well.

Vendor Response

by Cin7 on December 04, 2018

Thanks Lousie for your review. We're glad you have had an overall positive experience using Cin7! Our customer success team will be notified of your feedback.

POS and Inventory

Jan 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Converting quotes into sales orders and being able to upload images onto invoices. We had to re-write quotes and submit images separately when doing custom ordering which was time-consuming and confusing. Cin7 also allows us to submit custom orders directly to our workshop by clicking on a drop-down menu.

Cons: The majority of our clientele are designers and we have to refund taxes from time to time or refund a specific amount e.g. extra discount with Cin7 you can only refund a line item.

Overall: Cin7 has been extremely efficient by its ability to create varies invoices and track inventory. We currently have a total of 5 furniture retail stores and a workshop, all stores create quotes, invoices, and work orders on a daily basis.

The majority of our business is custom work and we were looking for a system with the capability to store a lot of information (detailed work).

There are multiple perks to this system but I have to say two of my favorites are converting quotes into sales orders and being able to upload images onto invoices.

Recommendations to other buyers: Overall this is a great program and I highly recommend you at least check it out. Our store managers are very satisfied with Cin7.

Lots of Features and Very Flexible. Great

Aug 19, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible, lots of features, many integration, some customisation available

Cons: It is not a totally "idiot proof" system, so you need to know how to use they system and processes correctly to make sure you are recording data in the right way.

Overall: Cin7 is a great and robust system. The new interface looks really clean and clear and it is extremely intuitive to use.

While it is simple and clear on the "outside", the functionality "under the bonnet" is extensive and what makes Cin7 different from the rest is the customization that is available.

No other app in the Xero marketplace offers tailored customisation as Cin7 does.

It is a very powerful tool and the value / cost is impressive.

Moreover, the product is always evolving and the team at Cin7 are always implementing user requests and implementing new changes very rapidly.

I can strongly recommend it.

Enrico

Vendor Response

by Cin7 on August 23, 2016

Hi Enrico, thank you for the 5 star review! It's great to hear you like the new Cin7 interface. We look forward to the continued support and value you as a customer.

Robust, Customization Friendly and Efficient

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been utilizing Cin7 for about 9 months. We integrated the Cin7 for our business during Q1 2018. We have found the Cin7 platform to be robust, and the customizations they provide to accommodate specific business needs have been very important towards running our operation effectively and efficiently.

In summary:

Robust platform for a small to mid-size business

Inventory management capabilities are strong

Sales Order and Purchase Order functionality is solid

Reporting capability has improved with more features and functions this year.

Cons: There is a cope for improvement as it ages.

Overall: Very friendly and respectful group to work with

Support is effective, but I recommend using videos to describe any issues that are complex

We have been assigned an exceptional support member from Cin7. Customer rep. has been extremely helpful in resolving our integration issues and customization needs. He is very bright and able to assimilate lots of information quickly to understand an issue and work with his Cin7 colleagues to find the best resolutions. He also has excellent follow-through. My advice is to ask for him.

Vendor Response

by Cin7 on September 17, 2018

Thank you for your wonderful review Carly. We are glad you liked Cin7 and our team was able to support you.

The best thing about Cin7 is the range of features they provide compared to other inventory software

Nov 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I am a manufacturer who sells retail (online, email, phone and in person) and wholesale. Since I don't fit into one particular niche I love that Cin7 has all the features that I need for each one of my divisions.

I looked for a long time for an inventory software that met all of my needs. I tried one and it failed to do what I need it to, it was geared too much towards eCommerce and didn't have any order entry or manufacturing capabilities. Then I found Cin7. I was very cautious at first because of my experience with my previous software not performing the way I wanted it to. But as I learned everything Cin7 could do I was very pleased with my decision. It gives each of my departments the functionality they need and also seamlessly connects them together saving lots of time and money.

It also integrates with Quickbooks Desktop and ShipStation very well. You can import batch invoices into QB as well which is a huge time saver when reconciling.

If you are like me and you require a lot of functionality in your inventory system then you need Cin7.

Cons: I'd like to see it work with more eCommerce shopping carts right out of the box. We had to develop our own API integration to import orders from our shopping cart OpenCart. Their API works just fine, it just takes time to implement.

Vendor Response

by Cin7 on November 30, 2017

Thanks Ben, for a fantastic review. We are glad you liked Cin7 and the fact that it has worked well for your business requirements.

Gives us great visibility around available stock

Aug 30, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are a small-medium size business and use CIN7 for our inventory management and customer sales. Everyone in our organisation from warehouse staff picking orders to sales staff out in the field use the same system which gives us great visibility around available stock, sales values and where an order is up to. Some of our inventory items are sets which require builds and CIN7 makes this easy as well.

Pros: Stock visibility when entering an order. Cloud based so orders can be taken out in the field. Easy to get history information, reporting is good.

Cons: Updates going over to Xero are not so good. Sometimes goes offline for a few minutes at a time. Not a lot of other systems integrate with it.

Recommendations to other buyers: We have had a couple of price rises since we started with CIN7 so I am not sure how it now compares with other systems that are around. Otherwise we are really happy with it.

Vendor Response

by Cin7 on September 19, 2016

Hi, thank you for the 4 star review! It's great to hear that Cin7 makes day to day business in your warehouse for you picking staff more organised and that the system gives you more visibility! We look forward to the continued support and value you as a customer.

Very much satisfied with both the product and the services

Nov 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I would like to start out by thanking you for all your time and patience as we processed thru the training and going live with Cin 7. I feel the product is very user friendly on the front end as well as the back end. I have been working on putting together a manual for quick reference and really appreciate all the help from the HELP tab. We have been testing the manual with people who have not trained on Cin7 to ensure in the future, anyone of our employees could pick it up and figure out how to do something in the POS system.

We will be doing year end inventory mid December and I am excited to see how that goes.

Thank you, again, for all your time and effort in helping this be a product we are very satisfied with,

Overall: We have been testing the manual with people who have not trained on Cin7 to ensure in the future, any one of our employees could pick it up and figure out how to do something in the POS system.

Vendor Response

by Cin7 on November 14, 2018

Thanks Kathryn for your fantastic 5 star review, we are glad that you found Cin7 easier to use.

We have been using CIN7 for almost two years and I still highly recommend it.

Aug 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using CIN7 for almost two years and I still highly recommend it. Not only has it been instrumental in managing the various aspects of our business effectively, but it is also very easy to use and for new staff to learn. Technical support is excellent - very reliable and always willing to assist us in creating solutions to meet our needs as the business has grown.

Cons: Many of our sales are made-to-order, so it would be very useful if our production team were able to highlight and flag orders, and to have pop-up reminders.

Vendor Response

by Cin7 on August 15, 2017

Hi Jessica, thank you for the overall 5 star review!It's great to hear you have been with Cin7 for two years now and that our support has been excellent. We look forward to the continued support and value you as a customer.

Extremely comprehensive inventory management software and very easy to use.

May 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: CIN 7 is a comprehensive and easy to use inventory management software that has helped us immensely in managing our stock and saving us a lot of time.

The interface is easy to use and the functionality and compatibility it provides is second to none which makes our everyday functioning seamless.

Their support staff is extremely helpful whenever needed as well. Strongly recommend this software.

Cons: Nothing in particular yet. There have been instances where more provisions for customizing would have helped us, however the customer support has been very prompt in fixing any issues that we have had.

Overall: Efficiency in managing stock, time saving, high functionality and seamless integration into our processes and excellent customer service.

Great platform for retail & distribution

Jan 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company has been using Cin7 for 4 years for apparel & accessories distribution + retail (12 stores). We have been the test case for 3PL, POS, Shopify, Xero, JOOR & EDI integrations with major department stores. I recommend Cin7 because of its flexibility and all-in-one offering which can accommodate rapid growth if required. Cin7 is constantly looking at new integrations for customers and always evolving to cater to our needs in the apparel industry which is great. Great value especially if you plan on using multiple modules (pos, EDI, online etc.).

Pros: All-in-one offering Multiple integrations Forward-thinking developers Sell to major retailers & department stores using EDI Access from anywhere Sell through multiple channels Can facilitate large-scale growth Easy to set up retail stores Constant improvement (the cons listed below will most likely be fixed in the near future)

Cons: Stock control issues requiring frequent maintenance (possible bug but could also be a 3PL issue). Aesthetic could be improved (especially reporting). Some modules over complicated & could be simplified for new users. B2B in particular freight could be improved with a better integration for example Shipstation (by calculating & pulling rates prior to checkout) to avoid double handling the B2B sale.

Expensive, comprehensive but slightly cumbersome

Sep 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fully featured software. They really have thought of every eventuality and cater for it. There are so many things you can do with this software.

Cons: It's so big and bitty that it doesn't feel good or easy to use. It is stable and reliable but doesn't feel that way. It has so many features that it's really difficult to set up and not that easy to learn to use. It's not the most intuitive software.

Overall: We had real issues with clients managing their stock levels, movement of stock, manufacturing of goods, and warehouse management. We moved several clients onto CIN7 and it does the job very well. We can have a stock figure live, online any time of the day or night.

Vendor Response

by Cin7 on September 23, 2018

Thanks for your review and feedback. We are glad Cin7 was able to address some of the critical issues faced earlier.

Always innovating

Feb 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have used the software for a few years now and during that time the Cin7 organisation continues to innovate and develop new initiatives to make the user experience more functional and purposeful. While our business doesn't need the full suite, it is easy enough to use and integrate the relevant areas to suit our needs. The best part is the customer support in my experience. Very responsive and always quick to solve any issues.

Pros: Customer support and communication around updates etc. is excellent. The cloud-based software is very user-friendly and easy to access from anywhere.

Cons: Our business doesn't have the need to utilise the full potential of the software.

Recommendations to other buyers: Highly recommend the software for companies and organisations looking to track inventory and integrate everything via one system. Particularly retail and wholesale.

Incredible software. True game changer for our business.

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Ease of use and accurate reporting. We have multiple user and all have had very positive things to say about Cin7 we use it for -Forecasting reports

-More purchasing reports

-Maintenance reports, to ensure your data is all accurate e.g. Shopify mapping discrepancies, Products with no costs etc.

-Credit Notes

-Xero integration

-Quotes

-Many many many other uses for this software.

Cons: So far all good no cons there's nothing our team doesn't like about cin7. It hasnt been a full year of use so perhaps we will have something else. No cons no cons no cons. So far all good no cons there's nothing our team doesn't like about cin7. It hasnt been a full year of use so perhaps we will have something else. No cons no cons no cons.l

Vendor Response

by Cin7 on May 30, 2018

We are happy to hear that you liked Cin7 's features, integrations and reporting.
Thank you for your review

A deeply rich solution that helps drive business forward

Aug 16, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a fantastic solution for anyone selling across multiple sales channels. Completely eliminates overselling and its forecast reports make it really easy to plan our next production cycle.

Pros: Very simple with skus on all the products Great solution for multi-channel selling Saves so much time and operating costs Once the setup was complete it works like a charm. No more worries when a last item sells on a channel as Cin7 Reports on product sales provide info to make better decisions

Cons: Initial set up does need support No phone support unless you upgrade your plan

Vendor Response

by Cin7 on August 16, 2016

Hi, thank you for the 5 star review! It's great to hear that Cin7 has been a fantastic solution for your business! We look forward to the continued support and value you as a customer.

uge potential but still some major things to sort

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: user interface - continues invation of the product - some customer service people are very awesome and switched on - mulitcurrency use -

Cons: lake of integration to software - simple emailing jobs to warehouse is difficult - no job stage is driven actions possible - reporting per branch as default is not possible (you see always all branches, all your products incl and all the inventory) and need to be adjusted everytime you run the report - customer service can be very unresponsive

Overall: Mix bag - from awesome features and ideas to very hard to implement and things that were promised turn out to are not offered and make the price steap for what you get.

Vendor Response

by Cin7 on November 18, 2018

Hi There,

We would love to discuss these issues with you to ensure you are having the best experience possible. If you can please email marketing@cin7.com your contact details and a Technical Support agent will contact you to go over each issue in detail.

NO General ledger and Not recommended if you have large qty of inventory

Nov 01, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Cons: The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration:

1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders.

2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting.

3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Overall: 4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7.

5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it.

6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices.

7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue.

8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices.

Overall, very disappointed.

Vendor Response

by Cin7 on November 08, 2018

Hi Amy,

Thank you for your feedback, we really appreciate hearing from you. One of our Technical support specialists will get in contact with you to discuss these issues.

Initially excited but have been let down in too many areas to be happy. Looking for other options.

May 23, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay.

Cons: The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries.

Overall: It's cloud based and can be accessed and used from anywhere.

Vendor Response

by Cin7 on June 02, 2018

Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers.

We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution

WARNING: Outdated, Slow, Terrible... but with lots of integrations

Apr 17, 2018
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: This software integrates with the greatest number of marketplaces and also integrates with 3pl providers

Cons: To put it succinctly:

1- sales rep did not provide all the info I needed:

- onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free

- what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources.

- Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees.

2- onboarding was a nightmare and was still incomplete by the time I canceled the service.

- onboarding team kept changing their mind about data.

- cin7 is slow and unintuitive so you need an expert to set it up

3- platform is poor:

- it looks cheaply designed (aesthetics is important when you are using something hours everyday)

- this could be forgiven if it performed great - it doesn't!

- it is slow, outdated, unintuitive,

- the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools.

3- customer service is non-existent, promise of callbacks that never occurred, emails not answered.

there are so many better alternatives. Beware!

Overall: None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business.

Vendor Response

by Cin7 on April 19, 2018

Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222

Great potential - poor customer communication hobbles it

Nov 29, 2017
2/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes. If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost.

Cons: Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7. I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed. One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7. Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical. CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us.

Vendor Response

by Cin7 on December 03, 2017

Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for.

Integrated software reduces operational costs. cin7 is non-integrated with heavy duplication.

Nov 12, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Some accountants with no knowledge of systems recommended it and that sold cin7 to our business as the accountants poor advice was valued more highly than someone who had actual knowledge of business information systems. It has an easier to dump in pricing structure than most, but at the same time it is easy to make a mess of. It has some connectivity, but connectivity never matches full integration.

I gave it a 35/100 last year as its not an integrated system and it slipped a few points with use. A much better integrated system scored much higher than this but had a smaller support team and had a higher cost per year but was operationally much cheaper through increased labour savings from reduced duplicated effort and errors. Business chose cheap, going for the more operationally expensive cin7 option for its lower up-front costs even with the higher duplicated effort outlined to them, they didn't understand nor listen to what that meant. Since then cin7 prices jumped by over 50%, no doubt from their design structure creating maintenance problems.

cin7 has its B2B, yet its poor pricing structure also makes its own problems for the B2B. Where cin7 will find a product, the B2B cuts off after a few (hundred) entries using the same search criteria. Its B2B design interface looks something over 20 year old, and it doesn't match what you see.

Cons: cin7 is cloud based which about the only thing that is modern. Its design is antiquated and could have come out the 1960's where they just made electronic versions of poor manual systems, making poor computer systems.

Popup help been around over 20 years, yet cin7 not yet discovered. The whole system is a flat file design that would get a tertiary student a fail for designing it. Its still 1NF or 2NF that has huge duplicated effort. Any integrated system would be an improvement. reducing duplicated effort towards none.

Take stock locations. This has been added to cin7, but not in a usable way as its been designed by someone with no understanding of inventory. Any better inventory system will see locations as just a column of data. But cin7, it basically adds 2 rows each item making things forms harder to read. Cant allocate stock to a job.



Take forms. Where a job done properly would see a standard template operating. cin7 has a different form for every iteration, making a mess for maintenance. So when cin7 fixes a form displaying incorrectly (been done), they update and overwrite the correction so it displays incorrectly again. We have had overtyping on some printed forms for like 200 of the last 210 days and they have attempted to correct this on more than a dozen tries.

Pricing, cin7 still not discovered dates, nor full currencies, having instead a limited flat file design vs more flexible normalised design.

So much potential, for poor implementation.

Overall: cin7 Reduced duplicated effort from even worse. Our worst duplication with cin7 sitting @ 6x. With prior it peaked at 9x. I see cin7 as terrible, but an huge improvement on what we were doing before. cin7 saving a year is less than what I recommended.

Problems for small businesses is the software designed by people with no systems background so they make electronic versions of prior poor manual systems. Or they modulize to the point of making a complete mess.

Accountants pushing for commissions like Xero, making recommendations to people who have no idea who to ask advice, when the accountants have no idea! If cin7/QuickBooks/Reckon/Unleashed/MYOB etc would just hire a proper systems analyst and streamline the systems for decent integration, without excessive modulization which ruins the ease of use. If they did this, business software would be over 10x better than it is today. Many of cin7 maintenance problems built on poor design. From the sidelines can see this. Eg forms that they fix, then it updates back to overtyping, this a symptom of poor design.

Take quote #, Sales #, Invoice #, together that's 3 different numbers and a mess to navigate over multiple forms. If they would just use one number through quotes/sales/invoices, that would simplify and make easier to use. Add in credits that entered as negative sales on some systems, that's 4 different numbers! Find a customer by email or phone# cant be done in cin7. Finding by phone number better than surname if have more customers, yet cin7 not done enough with named customers to have discovered this yet.

Normalise design. While I was at university they recommended that business software should aim for 5NF, unless some reason for added speed. Yet today we have laggy software that grass grows faster than. So much overhead like cin7, they 1-30 seconds lag for doing anything. They taken the speed saving of reports too far, optimising for a seldom run report, at the expense of operational speed. They need to look at what is operationally most used. They can still add a little overhead for report speeds, but do it through better design with less overhead.

Vendor Response

by Cin7 on November 15, 2017

Hi Michael,
Thank you for your feedback. We're sorry to hear that it has not met your expectation. We have investigated all cases logged by users from your company and upon review, they have all been addressed. There is a lot more to our features and capability for example the searching for customers by email or phone number can actually be done in Cin7. If you would like to be shown how to do this, we're more than happy to jump on a call to help you make the most of Cin7.

Keeping my eyes open for a better option where customer service is a priority and not a hassle.

Jun 27, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Cons: Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Overall: This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period.

Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal.

Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug.

Lodged a Cin7 support ticket 4 days back and still not a whisper or reply.

This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support.

We also use a magento B2C website integration.

Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved.

Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing.

Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento.

I was in love with them.

Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla."

I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system.

We asked cin7 to understand this and help their customer with the integration to their system.

Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers.

I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.

Recommendations to other buyers: They (the cin7 boffins) will occasionally tinker with the software and one day you'll find something you found useful and working perfectly well yesterday is no longer there. E.g. we wanted to enter the expiry date of a quote ourselves when one day the only option was 30 days. When we brought this to cin7 attention they said this was now an additional service. We said - mate we need quotes to stand for 30-60-90-12 and 180 days depending on who we are quoting. It cost us t have it reinstated. These cin7 backend guys have no real idea about how business people need flexibility in quoting. If they stopped tinkering and had a much more accomodating customer support service and can-do "attitude" I would score them higher because they have an edge in cloud based inventory for the moment. If another company comes along offering similar functions but delivers a better service then I'll take a serious look and seek a 2 hour response service level guarantee before I sign up.

Vendor Response

by Cin7 on July 06, 2016

Hi Tim, we¿re always happy to receive detailed feedback from customers, your comments will certainly help improve the service we provide.

Cin7 has customised the B2B website in line with your needs, such as adding the customised listing views. This type of customisation is not even included in our Enterprise Package, yet we have done this free of charge.

Customisations can sometimes cause problems in conjunction with future releases or overall updates to the system. If there is bug we do try and solve the problem as quickly as possible.

Magento is a complex software - and requires specialised developers. Though we can help on the Cin7 side we prefer to leave the Magento development to experts; we¿ve recommended an external implementer whom we¿re happy to help.

Cin7 values its customers and we try our best to understand their business needs. We believe that a similar offering with a traditional ERP would cost thousands of dollars.

Cin7 is easy to use for our sales team and with there continual development will continue to be.

Dec 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: We have been using Cin7 for some time but only on a very basic level. (making a sale and creating purchase orders) We are now at the stage that we need to expand our POS system and utilize all that Cin7 has to offer. As per any POS/IT system there will be and has been teething issues. The team at Cin7 (no mater who answers the call or email) are always willing to help or guide to the specialist that can. The continual development to this system and the fact that they take our concerns and suggestions seriously gives us confidence in the software and our ongoing relationship.

Cons: POS screen has limitations on information we would like our sales team to see. This would be one of the only cons we have found

Vendor Response

by Cin7 on December 10, 2017

Thank you Nicolas for your feedback and an awesome review. We are glad you liked Cin7 and we were able to assist you. Please speak to our support team on POS screen we may be able to help you with information that your sales team usually looks for.

This has been a very frustrating process

Nov 19, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: We have a complex pricing structure and multiple locations and Cin 7 was one of the few software packages that has been able to cope with our set up

Cons: Subscribing to Cin 7 almost three years ago meant they were going through a lot of 'teething' problems and initially we did not receive the support we required. However we have seen a vast improvement but we did not think it fair as a reward for persevering they would triple the monthly fee, with out warning or good reason!

Vendor Response

by Cin7 on November 21, 2017

Thanks Noelle for your review. We are glad that Cin7 was able to cope with your set up requirements. One of our team members will get in touch with you about your feedback on pricing.

Accountant and precise organizer.

Jul 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software of maximum reach really is a tool of great help and usefulness that allows us to have organized and monitored our products in existence in the organization, in the same way it allows our organization to grow in an improbable way since it helps us to have Through its capacity and systematic process the complete control of our business in real time.

Cons:

Actually sometimes it is with limitations in terms of functions and features, we must be very careful when working with the system of this software because if you are not using it at the beginning correctly, in the end the recording of data will not be precise and concise.

Vendor Response

by Cin7 on July 16, 2018

Thank you for your feedback on Cin7.
We are happy to hear that you are enjoying our software and all of its features. To help you get the best results, we do offer account managers who can provide ongoing assistance and advice to ensure everything is being done correctly and help grow your brand.
Just let us know if you are interested by contacting our helpful support team.
support@cin7.com

Great product, intuitive and flexible. Great for our business.

Aug 28, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like the most about CIN7, besides the simple layout and ability to integrate and adapt as our business expands, is the customer service and tech support. I am not a tech savvy person, but with the expert guidance and help of CIN7's heroic support staff, even I am able to use this system! To say she has been patient with me would be a great understatement.

Great software, great price, amazing customer support. What else do you need?

Cons: If pressed to find something, I could say that because they are in New Zealand, there is a time delay for certain communications. Not their fault, I choose to live in Canada!

Overall: Flexible and helpful staff have been a huge benefit. It often makes the difference between success and failure in my domain.

Vendor Response

by Cin7 on September 14, 2017

Hi Chad, thank you for the overall 5 star review! It's great to hear that you like the fact that Cin7 integrates to many things. Thank you for such a wonderful review. We look forward to the continued support and value you as a customer.

Very good. Xero and Magento integration worked well with great help from their support team.

Jul 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Even with all the features available it is quite intuitive to use. Staff were up and running on day 1 with sales and purchase orders. As I was involved in the setup side bringing in existing contact and product lists was relatively simple with good mapping features with a unique bulk update method using cut and paste from Excel to fine tune the categories, etc. It covers all the requirements of inventory and we could customize the fulfillment stages to suit the business - in this case primarily online sales. You can viewing an order at each stage which is a major benefit, especially where non-stock products need to be ordered. In this case, there is a smart buyer feature which auto populates purchase orders based on sales requirements. There are many other features I can't comment on as it's early days yet.

Cons: Not much. Small things like drop-down options instead of free format sub group options would be useful for reporting purposes.

Overall: Vastly improved our ability to track inventory and improve purchasing strategy, sped up and reduced the numbers of errors in the order fulfillment process.

Vendor Response

by Cin7 on August 15, 2017

Hi Graeme, thank you for the overall 5 star review! It's great to hear that you think the Xero and Magento integration works well for you. We look forward to the continued support and value you as a customer.

We Highly Recommend Cin-7

Jan 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic Support Thanks for all your help, This system works exceptionally well with our 3 shops and the new pay now is fantastic, this system provides everything that we need

Cons: When completing a sales invoice it shows the cost price , on occasions we have had a customer watching, hence they can see ( there is possibly a way to hide this but at this stage I have not found out how to do )

Vendor Response

by Cin7 on February 04, 2018

We really appreciate the great review and thank you for taking the time to do this. Regarding hiding cost - Yes Cin7 can hide cost at sales order level. Please contact our support team at support@cin7.com and share your details for us to get in touch with you

A great system

Mar 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, highly customisable, integrations

Cons: Service interruptions, complexity of reconciling integrations

Overall: Cin7 has been a very functional and customisable inventory management system which we rely on extensively for the day to day operations of our business being in the FMCG industry. Cin7 support has also been great as there are many aspects to the software which are not easily identifiable however you can always speak to someone who is able to assist. Integrations in Xero have generally worked well however there have been a few teething issues with this also. The biggest drawback we find is (brief) service interruptions which always seem to occur at very importune times for our business.

Cin7 for large invetory

Feb 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: B2B

Integration with eCommerce System

Multiple Branches

Large Inventories

Cons: Minor issues occasionally which are normally fixed by the support team

The mobile stock take module has not work out too well for us but will work well for those that have a lower number of products. CIN7 is however working on this.

Overall: We have been using Cin7 for over 12 months; this have changed the way we oprate and enable a major growth of the business. The main extra features that are making the difference for us are: Ability of doing B2B, Shopify integration ( and others ), multiple branches. This is obviously on top of the standard features which a good POS system, excellent inventory management with Purchase orders, back orders, sales orders etc. There are many new features being added too. All in all this has helped our business to improve and grow.

Seamless integration with Xero and an inventory management system we can trust to be accurate.

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Seamless integration with Xero, the ability to customize products - eg. weights were added to our delivery dockets so that we can tell the couriers / customers the total weight of their order.

We now have an inventory system that we can trust for stock levels.

Ease of use.

Cons: We have had some minor troubles with the POS, we would prefer not to use it at all, however, it is necessary for end of day procedures and applying account payments.

Overall: We made the decision to sign up for Cin7 in January 2018, by the 28th of March 2018 we were using the system solely. We have over 6000 products, so this time frame was much faster than we had ever anticipated.

One of the reps (our dedicated training/onboarding specialist) replied to emails within hours and helped customize the system to suit some specialty products that we sell. This capability for customization was ultimately what made us decide on Cin7. With his constant support, we were able to get the system in place without any outsourcing of IT / accounting specialists.

We have left behind an outdated system, and are so happy that we finally made the leap to a cloud-based solution. We are enjoying the integration with Xero and an inventory system that we can trust to be accurate.

Vendor Response

by Cin7 on April 17, 2018

Thanks Belinda for your review.
We are glad to hear that Cin7 has worked well for your business needs and our staff was able to support you as required.

LOVING IT!!!

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been rolling out implementation of Cin7 for my clients across different industry mainly in Retail & Distribution. The support team in Cin7 is extraordinary, they are extremely responsive and helpful in all aspects. We have also been recevied positive feedbacks from our clients who are now using Cin7, where they have noticed increased and improved efficiency in temrs of workflow by both automation and well-designed Purchasing and Sales modules where it is user friendly and easy to train new staffs on!

Vendor Response

by Cin7 on November 26, 2017

Hi Kelvin,
Thank you for your review, we are glad Cin7 suited your clients requirements. Please keep us posted on your client's reviews on Cin7 and we will be happy to assist as required.

Cin7 & QBO

Jan 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Likely

Pros: Fantastic integration support, feature rich, good system & stock controls. It is also flexible and can be tailored to your needs.

Overall: Being a cafe and retail wine store, Cin7 has solved some major stock control problems for us, saving loads of time (1 less staff member) with unnecessary manual processes and significantly reducing the amount of lost inventory.

After disappointing attempts with 2 other POS products, Cin7 integration was fast, efficient and totally painless. We were assigned a Cin7 support person who held our hand through every step. They had an in-house QBO specialist who I shared my QBO access with and they made sure everything was working perfectly. Syncronisation (2 way) is now simply the press of a button and we have a rich source of data to analyse and improve business performance. Highly recommend. Brett (Director)