--- title: "Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cin7 Omni the right Inventory Management solution for you? Explore 601 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133133/Cin7/reviews/" page_type: "reviews" language: "en" --- Cin7 Omni 4.3 (601) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Cin7 Omni Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews MT Mike T COOWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI.“ March 17, 2026 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity.“ September 17, 2025 AD Allan D DirectorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “We're mostly happy with the product but it would be great if they could address the intermittent performance issues and improve the help articles so they more clearly articulate what the "best practice" settings are when configuring the software for a typical business.“ July 31, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists.“ September 17, 2025 ML Monique L Head of OperationsRetail, 2 - 10 employeesUsed the software for: 1-2 years. “sensitive content hidden\] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10!“ August 14, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected.“ September 17, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We hope that Cin7 will address these issues to improve the onboarding and functionality for future users.“ September 17, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions.“ September 17, 2025 ## Showing most helpful reviews Showing 1-25 of 601 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dean B. Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Geting on board with Cin7" June 21, 2022 5.0 The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given. Pros The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact \[SENSITIVE CONTENT\] has been most helpful. Cons Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Omni CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The Quickbooks product was finishing and ending business in Australia from July 10, 2022, so this is the reason we have switched to another platform before the end of the financial year. Review Source MR Mia R. Operations Manager Cosmetics Used the software for: 6-12 months ### "Excellent Support and user Friendly System" February 18, 2025 4.0 Great Experience with lots of support to get you started Pros How user friendly it is, also the support you get to intergrate the system the response time is quick also. Cons WMS system is very basic and limiting for what we needed have to integrate another system now. Switched from [Adept](https://www.capterra.com/p/141076/Adept/) Needed a system that was easier to use and intergated with other systems better Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "Horrible service and way too buggy for the price " April 20, 2023 2.0 Very poor. Expensive, buggy and the price increases are ferocious. Pros Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP. Cons Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs. Review Source KS Kieron S. IT and Marketing Manager Wholesale Used the software for: Less than 6 months ### "CIN7 in the first 6 months" October 3, 2023 4.0 With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months. Pros Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid. Cons I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO. Alternatives considered [SAP Business ByDesign](https://www.capterra.com/p/77379/SAP-Business-ByDesign/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Initially I wanted and all in one ERP so everything was managed under one roof. The costs for most of the systems I looked at were expensive annually but mainly for the on-boarding. CIN7 has an extremely competitive monthly cost and the on-boarding was a fraction of the cost. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To become cloud based and more flexible with API integration. The ability to have multi currency costing of products was key as well as serial number and batch tracking. Review Source AL Angelo L. CEO Retail Used the software for: 6-12 months ### "Cin7 or the others." August 8, 2022 4.0 Pros Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory. Cons The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni More comprehensive, built-in EDI, Amazon inbound shipment, better for larger catalog. Switched from [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/) Previous system did not have an integrated warehouse management system, QBO integration. Review Source VR Verified Reviewer Director Design Used the software for: Less than 6 months ### "Great Product but could be imporved with more user testing" April 28, 2022 4.0 Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions. Pros It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great. Cons There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni Reporting seemed alot more powerful. Also Dear reporting only spans 365 day period - very strange. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Product discontinuing. Review Source VR Verified Reviewer Co-founder & Director Retail Used the software for: Less than 6 months ### "A solid inventory management system" August 21, 2022 5.0 Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer. Pros Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business. Cons Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it. Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Was click intensive and more focused on manufacturing Review Source Vasili K. MD Construction Used the software for: Less than 6 months ### "CIN7 ERP for a technical sales business" September 13, 2020 5.0 Pros Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service. Cons No ability to digitally pick items in a warehouse Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni CIN7 was a closer fit to our existing business processes. Higher customer retention figures. More affordable Review Source Response from Cin7 September 15, 2020 Hello Vasili, Thank you for your review. We are happy to know that you found value in our software system and our support team. We will share your feedback with the product team as we are always looking for improvements. Sincerely, The Cin7 Team DO Darcie O. Head of Operations Retail Used the software for: 2+ years ### "\[sensitive content hidden\] - Great Assistance" September 10, 2025 5.0 Really positive and had a deep understanding of the issues. Not generic responses but solutions catered to the company's requirements. Pros \[sensitive content hidden\] super helpful and responded with great detail and speed in the chat. Really clear insight Cons Not the solution I was looking for but lots of alternative solutions provided to support our needs. Appreciate that Review Source CW Charlotte W. Customer Service Representative Cosmetics Used the software for: 2+ years ### "Outstanding Support and Quick Resolution" July 24, 2025 5.0 \[sensitive content hidden\] assisted me today and helped resolve an error that had persisted for over a month. Their prompt responses and efficient resolution made the entire process smooth and stress-free. I truly appreciate their support and professionalism. Pros The help feature is excellent, with agents available within minutes and ready to assist you to the best of their ability. Cons Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications. Fortunately, \[sensitive content hidden\] was able to resolve this for me today. Review Source ET Elizabeth T. Operations Manager Wholesale Used the software for: Less than 6 months ### "Streamlined our small team's workflow" September 10, 2020 4.0 We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire. We'd happily recommend to colleagues! Pros The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition. Our on boarding manager, \[SENSITIVE CONTENT HIDDEN\] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt. Cons We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer. Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic. We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni customer service, ease of use Switched from [Jim2 Business Engine](https://www.capterra.com/p/126908/Jim2-Business-Engine/) Very old software that didn't suit our small start up Review Source Response from Cin7 September 14, 2020 Hello Elizabeth, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that we could help in supporting you in ways we could. We'll make sure to share what you've written here with our team, and will conisder your points to improve our product further. We look forward to continuing to work with you and to help you in ways we can. Sincerely, The Cin7 Team JW James W. Director Food Production Used the software for: 6-12 months ### "Aman Solanki" June 15, 2023 5.0 Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things! Pros Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service. Cons Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level. Reason for choosing Cin7 Omni Had all of the functionality needed, and all integrations needed. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Sage is accounting software rather than order management software. Just wasn't fast enough in the end! Review Source CC Charlotte C. General Manager Farming Used the software for: Less than 6 months ### "Functionality & Support" August 15, 2023 4.0 Pretty reasonable. Our final Onboarding specialist was very knowledgeable, organised for our meetings and prompt with responses and actioing requests. Pros Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly. Cons Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting Alternatives considered [Katana](https://www.capterra.com/p/197171/Katana/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni Functionality, Testimonials of current users, Price Review Source ML Monique L. Head of Operations Retail Used the software for: 1-2 years ### "Outstanding Service from \[sensitive content hidden\] " August 14, 2025 5.0 Pros This feedback is in relation to the support I received from \[sensitive content hidden\] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today. \[sensitive content hidden\] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10! Review Source LZ Lucy Z. Engineer Warehousing Used the software for: Less than 6 months ### "Powerful System" March 21, 2025 5.0 Multi-channel management is also very convenient, helping with inventory and order management. It is a powerful software. Pros Cin7 Omni's inventory management capabilities are very powerful, allowing real-time synchronization of inventory data to reduce stockouts and overselling. Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency. Cons Cin7 Omni's user interface can sometimes be complex, requiring a learning curve for new users. Additionally, the system has limited customization options, making it difficult to meet certain specific needs. Review Source GA German A. ECommerce Manager Wholesale Used the software for: 1-2 years ### "Good overall" August 23, 2024 4.0 Cin7 was great other than I needed specific functions that were not available yet although I believe they are available now. Pros Cin7 has a good user interface and is quite user friendly. Cons During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available. Switched from [Now Commerce](https://www.capterra.com/p/138509/Now-Commerce/) Needed a better solution with more features. Review Source DD David D. COO Retail Used the software for: 2+ years ### "Best Account Support EVER" February 24, 2020 5.0 From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, \[SENSITIVE CONTENT HIDDEN\] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7. Pros The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative \[SENSITIVE CONTENT HIDDEN\]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, \[SENSITIVE CONTENT HIDDEN\] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire \[SENSITIVE CONTENT HIDDEN\] join my team in Beaumont, TX. She is hands down the best. Cons I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap. Reason for choosing Cin7 Omni The integrated solution is much easier to use and it is much less expensive Switched from [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) To use Cin7's integrated EDI soloution Review Source Response from Cin7 March 1, 2020 Hi David, thanks for the awesome review! Happy to hear your experience with the Cin7 software has been very functional for your growing business. We're also glad to hear that you are having such a great experience with our excellent onboarding and enterprise support teams. Thank you for your product feedback, we love hearing what potential new features our customers would want in the software. PR Peter R. Past General Manager/ Board Member Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Maxlight Cin7 Integration" November 10, 2021 5.0 Cin7 meets the needs of our Business, we have used this platform across 5 different businesses. Our knowledge will continue to grow on how to best operate Cin7. We signed up for premium support to assist with API integration for another part of the business group which was very successful Pros As a project based business we have found Cin7 simple to setup and run while providing us the tools to manage the business, it has direct integration with Xero our accounting software. We can track and import product, warehouse locally and remotely, control purchase orders, sales order and invoices. We also use Cin7 to assist with local manufacturing , production jobs are key to this, we can also buy components overseas and ship to and overseas manufacturer and control all components and roll up landed costs Cons Some of Cin7 warehouse functions are not as sophisticated as other software, namely cycle counting and and total location bin transfers.( only be component) Also a planning and scheduling module would be a welcome addition. We have had problems with the imbedded exchange rates on purchase orders causing stock valuation errors Reason for choosing Cin7 Omni Cin7 was in the early stage of implementation when I joined the Business, Cin7 was recommended by our Accounting group Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) This change was made prior to my involvement Review Source KD Karen D. Used the software for: 1-2 years ### "Great potential - poor customer communication hobbles it" November 29, 2017 2.0 Pros Solid database with easy search functionality. Cloud-based is fantastic. It never goes down and we can work remotely. Easy interface makes order entry fast. If you are using nothing or spread-sheets you will think this is the greatest thing ever! We were using MYOB Exo, so we noticed some improvements, but also some lost attributes. If you look at it on paper, Cin7 has fantastic features that should make running a business effortlessly. These include integrations with ECommerce sites, Smart Buyer for purchasing, integration with Xero, B2B website etc. We were sold on many of these but in reality, Cin7 is not a complete product. Most of the features seem to work, however, if you want two features, they don't work together. If you want the features to work properly they will fix it for a cost. Cons Most of the problems I see with Cin7 are to do with customer support and knowledge about how business works. We try to be clear about what our requirements are: we are a mid-sized company with 40 years experience experience in import/export. Despite having an excellent team that are quite computer-saavy, I've repeatedly been told by support its 'user error' when reporting a bug. Tickets often get closed when the problem being fixed. Support lost so many of our tickets I was asked to reenter all those outstanding (so I have to project manage their bug fixes) Following that we was accused of being 'high maintenance customer' because we had more than 20 tickets entered in a month. That might give some scope to our problems with Cin7. I have offered to meet with the developers and explain what we need and why it makes business sense, but have been told they are busy with other projects and have continued to battle with support to get our issues fixed. One error we reported (products with 3 options freezing in B2B website) they insisted wasn't an error. Then they said it was couldnt be fixed. Then they said it was a new feature request (it had worked for 8 months lol) and we could pay them to programme it for us... outrageous given its not a feature unique for us. In the end, our newest employee (who claims he doesnt know much about computers) found the problem and fixed it. No acknowledgement from Cin7. Another example is why I'm doing this review to get fixed - Smart Buyer calculates how much to order based on previous sales and what you want to hold on your shelf BUT ignores any incoming stock and any back orders. Obviously not logical. CIN7 need to stop and listen to their customers and be less concerned with squeezing more money out of us. Review Source Response from Cin7 December 4, 2017 Thank you for your feedback Karen. I'm sorry we have not been able to meet your expectations in this case. One of our team will be in touch today regarding the smart buyer changes you are looking for. GJ Glenn J. MD Sporting Goods Used the software for: 1-2 years ### "Full of bugs with appalling customer service" June 18, 2020 1.0 The platform is full of bugs The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away. Pros Integration with our e-commerce stores. Integration with our 3PL. Cons Features full of bugs. Constant stock syncing errors. Poor on-boarding. Appalling support. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Review Source Response from Cin7 June 29, 2020 Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further. kW karl W. change manager Retail Used the software for: 2+ years ### "Great software for SMB" August 23, 2022 4.0 Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy. Reporting and documents are customisable but do have limitations. I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support. They are in the process of expanding their customer support so this should get back to the standard that it once was. Pros Easy to use and some great tools to make your processes a lot less manual I have onboarded multiple entities and \[SENSITIVE CONTENT\] as an honourable mention is great, very responsive and knowledgable. Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero. Cons Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account. Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support Review Source Chris H. Used the software for: 2+ years ### "Cin7 Review" August 26, 2016 4.0 I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software. Pros \- Inventory management - allocation of landed costs. - reporting Cons \- bank reconciliation (area for human error) Review Source Response from Cin7 November 10, 2016 Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer. ZP Zenia P. Office Manager Retail Used the software for: 6-12 months ### "They try but miss the mark in many cases" October 12, 2022 3.0 I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product. Pros \-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders. Cons \-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software. Review Source SA Sergey A. Director Retail Used the software for: 1-2 years ### "Not bad theoretically, with quite average implementation and super bad customer support." June 16, 2021 3.0 A lot of questions that no one rush to answer. Their support is working only in NZ and AU. SO if you call after 5 pm Au/Nz time regardless of your problem - wait till the next working day and no one cares you have critical problems. Pros The features list is impressive. If it works good and they can improve their UI (just hire someone who at leat understands what is UI) - the system could be very good. Cons Customer support is the worst, probably the worst on the market. Reason for choosing Cin7 Omni Features list. Review Source JT James T. Founder Automotive Used the software for: Less than 6 months ### "Cin7 Experience" August 14, 2016 5.0 We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing Pros The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). Cons No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. Review Source Response from Cin7 August 16, 2016 Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! 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