--- title: "Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Cin7 Omni the right Inventory Management solution for you? Explore 601 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133133/Cin7/reviews/" page_type: "reviews" language: "en" --- Cin7 Omni 4.3 (601) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Cin7 Omni Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews MT Mike T COOWholesale, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Cin7 Omni is its robust API and the flexibility it offers in the UI.“ March 17, 2026 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity.“ September 17, 2025 AD Allan D DirectorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “We're mostly happy with the product but it would be great if they could address the intermittent performance issues and improve the help articles so they more clearly articulate what the "best practice" settings are when configuring the software for a typical business.“ July 31, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists.“ September 17, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We hope that Cin7 will address these issues to improve the onboarding and functionality for future users.“ September 17, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected.“ September 17, 2025 AD Allan D DirectorConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Cin7 Omni is packed with functionality and connects to all the common marketplaces we work with.“ July 31, 2025 LT Liza T COOPublishing, 2 - 10 employeesUsed the software for: Less than 6 months. “One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions.“ September 17, 2025 ## Showing most helpful reviews Showing 1-25 of 601 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dean B. Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Geting on board with Cin7" June 21, 2022 5.0 The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given. Pros The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact \[SENSITIVE CONTENT\] has been most helpful. Cons Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Cin7 Omni CIN7 looked to provide the best support to transition from one system to another and level of customer support throughout. Platform looked simple to navigate. Review Source MR Mia R. Operations Manager Cosmetics Used the software for: 6-12 months ### "Excellent Support and user Friendly System" February 18, 2025 4.0 Great Experience with lots of support to get you started Pros How user friendly it is, also the support you get to intergrate the system the response time is quick also. Cons WMS system is very basic and limiting for what we needed have to integrate another system now. Switched from [Adept](https://www.capterra.com/p/141076/Adept/) Needed a system that was easier to use and intergated with other systems better Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 2+ years ### "Horrible service and way too buggy for the price " April 20, 2023 2.0 Very poor. Expensive, buggy and the price increases are ferocious. Pros Lots of features and capabilities similar to ERP platforms without the cost or complexity of ERP. Cons Pricing is punitive to smaller businesses and you are forced to pay far too much when only using certain parts of the platform. The customer service is dreadful and the platform is riddled with bugs that take months, and sometimes years, to be fixed. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni I thought it was a better platform with better features. I didn't think they would raise the prices so aggressively and that it would be so riddled with bugs. Review Source KS Kieron S. IT and Marketing Manager Wholesale Used the software for: Less than 6 months ### "CIN7 in the first 6 months" October 3, 2023 4.0 With most software companies such as SAP or Dynamics you would have on-boarding members onsite for a period of time and people on the phone while you transition. I felt that the on-boarding system used by CIN7 is very frustrating, you have to watch several academy videos to teach yourself the system and everything is done by emails that take a while to be answered and zoom calls. If you are stuck and just want to press on you are hindered my the time it takes to get the answers you need or actions in place. That said My on-boarding members are very proactive and knowledgeable and have helped create and manipulate functionality. Overall I am really pleased with the results and the future possibilities now we are using cloud based systems and CIN7. Our day 1 transition to completely move away from our old system went a smooth as can be and by day 2 the business was 95% functioning normally with almost all orders out the door. I take that as a result and look forward to integrating more systems and apps via API in the coming months. Pros Moving to a new system is always a worry for a multi currency multi million pound business. I felt the transition from an outdated desktop system was pretty smooth. The import features are excellent and extremely flexible for Customer/Supplier lists, stock,PO's and SO's. The ability to have multiple currency cost pricing on inventory items is excellent. Adding contract and discount pricing to clients on an individual bases works really well. Stock kits or BOM work nicely and the connection to our external accounting package seems solid. Cons I feel the WMS side for the warehouse needs more attention. The ability to see more order detail from the order screen is required, the ability to expand an order view from that screen would have been really useful to see what items are on the job as a minimum without having to release to pick to see the order. The packing section does not allow to select multiple orders to the same destination for packing together. Not being able to allocate a supplier bill to multiple PO's without merging them into a single PO. Alternatives considered [SAP Business ByDesign](https://www.capterra.com/p/77379/SAP-Business-ByDesign/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Initially I wanted and all in one ERP so everything was managed under one roof. The costs for most of the systems I looked at were expensive annually but mainly for the on-boarding. CIN7 has an extremely competitive monthly cost and the on-boarding was a fraction of the cost. Review Source AL Angelo L. CEO Retail Used the software for: 6-12 months ### "Cin7 or the others." August 8, 2022 4.0 Pros Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory. Cons The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni More comprehensive, built-in EDI, Amazon inbound shipment, better for larger catalog. Switched from [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/) Previous system did not have an integrated warehouse management system, QBO integration. Review Source VR Verified Reviewer Director Design Used the software for: Less than 6 months ### "Great Product but could be imporved with more user testing" April 28, 2022 4.0 Service with onboarding has been great. Questions have been aswered in a prompt manner. Everyone we have spoken to has been very nice and determined to provide an aswer to questions. Pros It's early days for us. Cin7 seems like a powerful tool that we look forward to using to it's full potential. We are loving the degree of customisation. Reporting is a step up from other systems. Smart buyer tool is great. Cons There are some features that seem quite unintuitive. A great feature is often let down by poor UX and UI. Hopefully things will improve. No mobile app. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni Reporting seemed alot more powerful. Also Dear reporting only spans 365 day period - very strange. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Product discontinuing. Review Source VR Verified Reviewer Co-founder & Director Retail Used the software for: Less than 6 months ### "A solid inventory management system" August 21, 2022 5.0 Cin7 is so far great for our small retail and eCommerce business, it certainly helps with the basics of managing inventory, sales and integrates with accounting. The onboarding experience was helpful despite lots of hiccups to get it up and running fast, but overall think it does a great job at providing the capabilities it does for the price they offer. Pros Runs fast, integrations work clean, relatively intuitive once you understand the concepts. Once the foundations are set, then it really does a good job as an EDI at the core of the business. Cons Missing some advanced features that are missing for certain manufacturing processes that just aren't there. It can be clunky and there are surprisingly a lot of crashes. An update in the UI would be much needed to reach today's standards. Onboarding is pricey, so best to make the most of it. Switched from [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Was click intensive and more focused on manufacturing Review Source Vasili K. MD Construction Used the software for: Less than 6 months ### "CIN7 ERP for a technical sales business" September 13, 2020 5.0 Pros Intuitive process flow. Nice fit with existing processes. B2B Platform. Customer Service. Cons No ability to digitally pick items in a warehouse Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni CIN7 was a closer fit to our existing business processes. Higher customer retention figures. More affordable Review Source Response from Cin7 September 15, 2020 Hello Vasili, Thank you for your review. We are happy to know that you found value in our software system and our support team. We will share your feedback with the product team as we are always looking for improvements. Sincerely, The Cin7 Team DO Darcie O. Head of Operations Retail Used the software for: 2+ years ### "\[sensitive content hidden\] - Great Assistance" September 10, 2025 5.0 Really positive and had a deep understanding of the issues. Not generic responses but solutions catered to the company's requirements. Pros \[sensitive content hidden\] super helpful and responded with great detail and speed in the chat. Really clear insight Cons Not the solution I was looking for but lots of alternative solutions provided to support our needs. Appreciate that Review Source CW Charlotte W. Customer Service Representative Cosmetics Used the software for: 2+ years ### "Outstanding Support and Quick Resolution" July 24, 2025 5.0 \[sensitive content hidden\] assisted me today and helped resolve an error that had persisted for over a month. Their prompt responses and efficient resolution made the entire process smooth and stress-free. I truly appreciate their support and professionalism. Pros The help feature is excellent, with agents available within minutes and ready to assist you to the best of their ability. Cons Sometimes there are connection issues where orders don’t export properly, or the system shows that an order hasn’t exported even though it actually has, which can lead to further complications. Fortunately, \[sensitive content hidden\] was able to resolve this for me today. Review Source ME Michael E. Managing Director Wholesale Used the software for: 2+ years ### "Worst Inventory System - RUN" July 7, 2023 1.0 Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product Pros Cin7 Promises to do all the things you need Cons Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support. Alternatives considered [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Cin7 Omni Price and Functionality looked great, but the reality on the inside has been a horrible experience. Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) We needed a system that we could rely on and a support system that is existent Review Source ML Monique L. Head of Operations Retail Used the software for: 1-2 years ### "Outstanding Service from \[sensitive content hidden\] " August 14, 2025 5.0 Pros This feedback is in relation to the support I received from \[sensitive content hidden\] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today. \[sensitive content hidden\] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10! Review Source LZ Lucy Z. Engineer Warehousing Used the software for: Less than 6 months ### "Powerful System" March 21, 2025 5.0 Multi-channel management is also very convenient, helping with inventory and order management. It is a powerful software. Pros Cin7 Omni's inventory management capabilities are very powerful, allowing real-time synchronization of inventory data to reduce stockouts and overselling. Additionally, it seamlessly integrates with multiple e-commerce platforms and logistics services, improving operational efficiency. Cons Cin7 Omni's user interface can sometimes be complex, requiring a learning curve for new users. Additionally, the system has limited customization options, making it difficult to meet certain specific needs. Review Source LK Loanne K. CFO Cosmetics Used the software for: 2+ years ### "Warehouse mangement system that has all the features" September 14, 2023 4.0 Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must. Pros The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client. Cons This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up. Reason for choosing Cin7 Omni It had the most diverse features and they seemed the most knowledgeable about warehousing. Review Source AS Anthony S. Director Automotive Used the software for: 6-12 months ### "Its been emotional." June 4, 2021 4.0 It's been an emotional roller coaster. I will try and keep our feedback brief and summarise our experience. Firstly we are a small business trying to get ourselves ready to take bigger steps in to growth by implementing systems that can simplify and reduce overheads moving forward. I chose CIN7 as it ticked many of the boxes we were looking for and the promises made on the initial consultation reassured us that the on-boarding process would be taken largely out of our hands. On-boarding is where the trouble started. Largely due to the incompatibility and complexity of our existing systems the amount of time and man hours requited to get the data ready on our side has been enormous. So much so that planned "go live" dates were pushed time and time again. I found working with the support team in different time zones further complicated things. Whist our on boarder \[SENSITIVE CONTENT HIDDEN\] (more on him later) worked to our time, most of his support did not, so if there was a task he needed to outsource we would have to wait 24-48 hours for it to be resolved before we could continue moving forward. Due to the extraordinary amount of work that was required for us to carry out and issues with personal circumstances we had to take a brake from the on-boarding process. During this time, CIN7 deleted much of the work we had complied. This resulted in a complaint being raised and a consultation period to agree if and how we could move forward. Once the complaint reached the right hands, it was dealt Pros The communication to Xero for accounting. Order management is okay and my experience is improving as we become more familiar with the system Cons The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved. Review Source AP Anthony P. Chairman/Owner Wholesale Used the software for: 2+ years ### "Comprehensive software package and easy to use." November 10, 2021 5.0 I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success. Pros It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc. All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time. Cons I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information. Reason for choosing Cin7 Omni It either does everything I need to run a multi million pound business or integrates seemlessly with other soiftware. Whenever we have problems with Cin7 the support is superb and 99.9% of the time it is actually operator error not the software at fault. I'm hate praising Cin7 so highly in case you put the prices up. Review Source KD Kate D. Director Design Used the software for: Less than 6 months ### "SLICK STOCK MANAGEMENT SYSTEM" March 3, 2020 4.0 Pros There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use and how intuitive most of the functions are. It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System. We also required a few tweaks in some functions/forms to suit our business and these were accomodated to make the system more relevant to what we do and how we operate. Apart from the system itself their other big asset is the customer service. I was beyond impressed with the care and attention we received from our onboarding specialist. We had a few set up issues along the way but these were sorted out in a timely and courteous manner, nothing was too much trouble and we really felt like we were supported during the set up phase. We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity. Cons The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current. There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had. Reason for choosing Cin7 Omni Ability to integrate with Woo Commerce. Customer service and ongoing support. Ease of use and features such as dashboard, B2B portal, CRM, POS. Review Source Response from Cin7 March 8, 2020 Hi Kate, Thank you for your awesome review! We are thrilled to hear you're having a great experience with our software and feel well-supported by our team. We look forward to your feedback once our updated B2B portal is in place and thank you for being a Cin7 customer. Chris N. Used the software for: 2+ years ### "Cin7 Review" August 15, 2016 4.0 We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system. Review Source Response from Cin7 August 18, 2016 Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer. mS milen S. supply chain Construction Used the software for: 2+ years ### "review" February 1, 2023 5.0 Pros Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report. Cons Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement. Review Source JH John H. Used the software for: 2+ years ### ""BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S" August 18, 2016 4.0 "BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer. After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well. I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities. The support to date has been excellent especially with getting set up. The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used. Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system. Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be. My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business." Review Source VR Verified Reviewer Director Used the software for: 6-12 months ### "WARNING: Outdated, Slow, Terrible... but with lots of integrations" April 18, 2018 1.0 None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business. Pros This software integrates with the greatest number of marketplaces and also integrates with 3pl providers Cons To put it succinctly: 1- sales rep did not provide all the info I needed: - onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free - what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources. - Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees. 2- onboarding was a nightmare and was still incomplete by the time I canceled the service. - onboarding team kept changing their mind about data. - cin7 is slow and unintuitive so you need an expert to set it up 3- platform is poor: - it looks cheaply designed (aesthetics is important when you are using something hours everyday) - this could be forgiven if it performed great - it doesn't! - it is slow, outdated, unintuitive, - the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools. 3- customer service is non-existent, promise of callbacks that never occurred, emails not answered. there are so many better alternatives. Beware! Review Source Response from Cin7 April 20, 2018 Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222 VR Verified Reviewer Owner Used the software for: 6-12 months ### "Magneto 2 solution & I appreciate not having to repeat myself.... don't you?" November 15, 2017 5.0 service and great existing workflow Pros Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch. Cons Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list. Review Source Response from Cin7 November 16, 2017 Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We strive for excellence in our product offering and processes to create a seamless experience for our customers. PT Paul T. Used the software for: 6-12 months ### "I would highly recommend Cin7." December 1, 2016 5.0 Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed. Pros I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well Cons There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this. Review Source AA Amber A. Customer Care Admin Retail Used the software for: 6-12 months ### "Amber's App Review" February 1, 2023 4.0 transparency of quantity supply and details-updates real time - easy to use - Help button is a big help and easy to understand. I liked the feature that an agent can chat and assist offsite with an issue. Pros Impacts most of the departments in the company with information of a job order and quite easy to use Cons it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed Review Source Joel Y. Information Technology Lead Analyst/Developer Alternative Medicine Used the software for: 6-12 months ### "Amazing Software - Like a tall glass of water in the desert!" August 14, 2018 5.0 Cin7 is an excellent inventory system, we investigated about 10-20 different top ERP solutions with our extensive requirements list (bill of materials and scanning were some of the features that were difficult to find natively supported in a lot of the offerings out there). Many of the systems that we investigated were like a mirage in the desert. They looked great and advertised great features, but once you got into them, it was like getting to the mirage and finding there was no water there. The software packages would either not be capable of what we needed them to do, or the price became so high that it would put our business under. Cin7 was like a tall glass of refreshing water in the Sahara Desert. After many long hours of wandering in the desert, we finally found this great inventory system, which natively has all of the features we were looking for at a price that is very reasonable for our mid-sized business. So, if you want to keep your camels watered… (or your employees/and overall business happy); I recommend Cin7, where you will get to the water and not find yourself still thirsty in the desert, having only seen a mirage. Pros The greatest features of Cin7 are the search-ability everywhere within the system, back-end stability, existing integrations, and the great visibility and flow of the system as orders go through it. We were also very impressed with the concept of virtual stock through existing materials and bill of materials. Cons We had a little trouble with the importing of data as there were some nuances, however the on-boarding process helped us to resolve them so it was not a big deal. Review Source Response from Cin7 August 17, 2018 Thanks Joel for your fantastic five star review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.