# Page 3 | Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Cin7 Omni the right Inventory Management solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133133/Cin7/reviews --- Cin7 Omni 4.3 (600) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Cin7 Omni ## Showing most helpful reviews Showing 51-75 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Anthony S. Director Automotive Used the software for: 6-12 months ### "Its been emotional." June 4, 2021 4.0 It's been an emotional roller coaster. I will try and keep our feedback brief and summarise our experience. Firstly we are a small business trying to get ourselves ready to take bigger steps in to growth by implementing systems that can simplify and reduce overheads moving forward. I chose CIN7 as it ticked many of the boxes we were looking for and the promises made on the initial consultation reassured us that the on-boarding process would be taken largely out of our hands. On-boarding is where the trouble started. Largely due to the incompatibility and complexity of our existing systems the amount of time and man hours requited to get the data ready on our side has been enormous. So much so that planned "go live" dates were pushed time and time again. I found working with the support team in different time zones further complicated things. Whist our on boarder \[SENSITIVE CONTENT HIDDEN\] (more on him later) worked to our time, most of his support did not, so if there was a task he needed to outsource we would have to wait 24-48 hours for it to be resolved before we could continue moving forward. Due to the extraordinary amount of work that was required for us to carry out and issues with personal circumstances we had to take a brake from the on-boarding process. During this time, CIN7 deleted much of the work we had complied. This resulted in a complaint being raised and a consultation period to agree if and how we could move forward. Once the complaint reached the right hands, it was dealt Pros The communication to Xero for accounting. Order management is okay and my experience is improving as we become more familiar with the system Cons The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved. Review Source KM Kellen M. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Solid, basic, self-serve ERP with horrible customer service" July 14, 2020 4.0 Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible. Pros Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs. The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull. The promise of the system itself is huge. You just have to get it there. Cons Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls. There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process. Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this. The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point. Review Source Response from Cin7 July 29, 2020 Hi Kellen, We're sorry to learn of the difficulty you've experienced resolving issues with our customer support. With our recent change in leadership, we've made it a top priority to win the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We believe one of our team members has reached out to you directly to help resolve your issues. Sincerely, The Cin7 Team JM Jordanna M. Operations Manager Apparel & Fashion Used the software for: Less than 6 months ### "High-Powered Tech for a Fraction of the Cost" May 12, 2021 5.0 We are so excited to finally be done with unbelievably inferior products! Every concern we had with our previous inventory management software has been solved with Cin7, and it has combined a few different programs we were paying for, so we're also saving money! Our implementation specialist \[SENSITIVE CONTENT HIDDEN\] was FANTASTIC; incredibly personable, very patient and helpful, and just delightful to talk to. Pros First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it. Cons As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side. Alternatives considered [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Brightpearl](https://www.capterra.com/p/124180/Brightpearl/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Cin7 Omni Cost and capabilities. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks Commerce (fka TradeGecko) was a disaster from the start, but it was the only affordable option for our size at the time. When the employee who set up the store connections left the company and was thus Deactivated as a user, we ended up with a broken connection for just over a month. We had contacted Customer Service (which you can only do via email because they no longer provide a working phone number) immediately upon realizing orders weren't being imported, and it took them two weeks to even figure out WHAT happened since, according to the software, everything was fine. It took another two weeks for them to fix it and at that point our inventory counts were completely wrong. We had been considering a switch for months, and that incident made it a necessity. Review Source Response from Cin7 May 23, 2021 Hi Jordanna, Wow! Thanks for your amazing review! We are so pleased to hear that Cin7 turned out to be the best option for you and your business needs. We are thrilled to hear you had a great experience with Jean! We will ensure your review is passed on to her, she will be delighted! Thank you for being a Cin7 customer, Jordanna! Warmest Regards, Erin (Marketing Team) KD Kate D. Director Design Used the software for: Less than 6 months ### "SLICK STOCK MANAGEMENT SYSTEM" March 3, 2020 4.0 Pros There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use and how intuitive most of the functions are. It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System. We also required a few tweaks in some functions/forms to suit our business and these were accomodated to make the system more relevant to what we do and how we operate. Apart from the system itself their other big asset is the customer service. I was beyond impressed with the care and attention we received from our onboarding specialist. We had a few set up issues along the way but these were sorted out in a timely and courteous manner, nothing was too much trouble and we really felt like we were supported during the set up phase. We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity. Cons The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current. There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had. Reason for choosing Cin7 Omni Ability to integrate with Woo Commerce. Customer service and ongoing support. Ease of use and features such as dashboard, B2B portal, CRM, POS. Review Source Response from Cin7 March 8, 2020 Hi Kate, Thank you for your awesome review! We are thrilled to hear you're having a great experience with our software and feel well-supported by our team. We look forward to your feedback once our updated B2B portal is in place and thank you for being a Cin7 customer. KG Katrina G. Finance Manager Retail Used the software for: 6-12 months ### "Fantastic Customer Support" October 9, 2019 5.0 I've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had executive help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier! Pros It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps! Cons The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer. Reason for choosing Cin7 Omni Definitely cost-wise, but your excellent Implementation and Customer Support have continued to boost my confidence in your product. I can't wait for the upcoming launch of WMS...I hope that will help us out with some of the issues we have currently been seeing. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite were SO EXPENSIVE...we also had a very poor implementation and that caused all sorts of issues over the 7 or 8 years we were with them. Further, there was rarely and help or support, and we were expected to pay EVEN MORE for that level of 'premium service'...we were instead asked to simply 'look at the help articles online' which were not always specific to our particular queries. Review Source Response from Cin7 October 13, 2019 Hi Katrina, Thank you so much for your detailed and thoughtful review. Our Customer Success team strives to provide exemplary service and will be delighted to hear your feedback. Cin7 is an ever-evolving product and service, and we're always looking at ways to improve our offerings. While we do not have a full-fledged warehouse management system at this time, we are working on some exciting warehouse management features that we hope will address the issue you mentioned. SV Suzanne V. Operations Manager Retail Used the software for: 6-12 months ### "Cin 7 Supported a 112% Growth in Sales " January 12, 2021 5.0 Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized \[SENSITIVE CONTENT HIDDEN\] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to \[SENSITIVE CONTENT HIDDEN\] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did Pros Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business. Cons Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed an inventory system that would connect our many channels Review Source Response from Cin7 January 25, 2021 Hi Suzanne, Thank you for your review! We're pleased to know that Cin7 is already bringing value to your business and has met your expectations. Thank you for being a Cin7 customer! Sincerely, Erin (Marketing Team) DT Daniel T. CEO Retail Used the software for: 6-12 months ### "Not recommended for retail omnichannel" February 6, 2019 2.0 Very disappointed. All in one system was too good to be true. Pros Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons) Cons Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work. POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary. Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues. Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent. Price was raised by 30% this year with no added improvements Review Source Response from Cin7 February 13, 2019 We are very sorry to hear that you have had such a poor experience using our product and receiving our support and we apologize for any inconvenience this might have caused. I can see that you've currently got 24 logged cases since this year has started, which is way above the average. We can assure you that this is not a representative of the typical Cin7 experience that we want our customers to have. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues especially on POS. Thank you for taking the time to give us your feedback. Chris N. Used the software for: 2+ years ### "Cin7 Review" August 15, 2016 4.0 We started using both Xero & CIN7 in January 2014 and so far, both systems are working extremely well for us. We have two business units. We roast and package coffee locally here in Australia as well as import a premium finished coffee product from Europe. Cin7's ability to produce a customised system has allowed both business units to seamlessly integrate with Xero. Our production module within Cin7 allows us to accurately record raw materials and WIP so as to correctly transfer our stock position into Xero. Additionally, the BOM module really supports our customised selling strategy by allowing us to take different products to make up a customer specific final package. There are numerous benefits of this module which include detailed packing slips to ensure accurate picking, summarised invoices so that the customer receives a neatly finished invoice and very importantly, accurate costings. Cin7's foreign currency and freight allocation capabilities has also allowed our imported products to be accurately record in Xero. On the front end, our B2B module built by Cin7 has resulted in efficient order taking that integrates into Xero with the push of the data transfer function. This is extremely efficient during the bank reconciliation process. The main area for improvement revolve around Cin7's handling of gst free products.We had some teething problems on both the purchase and sales side of things as the majority of our products are gst free. However, by working closely with the Cin7 support team, we have been able to resolve this from both a recording of revenue/purchases and reporting perspective. I would definitely (and already have) recommend Cin7. A cost effective and efficient customer and inventory management system. Review Source Response from Cin7 August 18, 2016 Hi, thank you for the 4 star review! It's great to hear that Cin7 and Xero have been a great asset to your business! We look forward to the continued support and value you as a customer. AM Andrew M. Consultant Construction Used the software for: 2+ years ### "Onboarding " March 9, 2023 5.0 \[sensitive content hidden\] Made our overall experience great. No request was too small or difficult. Pros We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had \[sensitive content hidden\] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication. Cons When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni We were familiar with the product through our other business. Review Source WC Wendy C. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Great To Use with Shopify" February 1, 2023 3.0 Pros We can keep track of our inventory level at different locations and have that reflect on our Shopify system. Cons It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify. Reason for choosing Cin7 Omni Cin7 can connect with Shopify and keep our website updated with the stock level. Review Source ET Elizabeth T. Operations Manager Wholesale Used the software for: Less than 6 months ### "Streamlined our small team's workflow" September 10, 2020 4.0 We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire. We'd happily recommend to colleagues! Pros The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition. Our on boarding manager, \[SENSITIVE CONTENT HIDDEN\] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt. Cons We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer. Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic. We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni customer service, ease of use Switched from [Jim2 Business Engine](https://www.capterra.com/p/126908/Jim2-Business-Engine/) Very old software that didn't suit our small start up Review Source Response from Cin7 September 14, 2020 Hello Elizabeth, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that we could help in supporting you in ways we could. We'll make sure to share what you've written here with our team, and will conisder your points to improve our product further. We look forward to continuing to work with you and to help you in ways we can. Sincerely, The Cin7 Team mS milen S. supply chain Construction Used the software for: 2+ years ### "review" February 1, 2023 5.0 Pros Easy to use and obtain movement of a product with 1 click by checking the last 50 transactions. I wish there was a way to check more than 50 from the same feature, rather than running a report. Cons Product jobs often have problems being completed. Contacted support on numerous occasions but couldn't resolve. When a master code is build with SN and 10 serial numbers are entered, the production job often fails when completed and erases the serial numbers and the quantity being entered. Once clicked manually on the qty. box and have the SNs entered again, it always works. Components are in stock, but the production job module is having hard time completing from one attempt. Recent January 2023 update shows 50 last transactions in a different way, where now PO's show as "IN" and Sales Orders show as "OUT" while they havent been received, nor invoiced. Used to simply show "Open" and it was much clearer. Now everything is OUT or IN even if there's no movement. Review Source kW karl W. change manager Retail Used the software for: 2+ years ### "Great software for SMB" August 23, 2022 4.0 Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy. Reporting and documents are customisable but do have limitations. I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support. They are in the process of expanding their customer support so this should get back to the standard that it once was. Pros Easy to use and some great tools to make your processes a lot less manual I have onboarded multiple entities and \[SENSITIVE CONTENT\] as an honourable mention is great, very responsive and knowledgable. Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero. Cons Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account. Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support Review Source ME Michael E. Managing Director Wholesale Used the software for: 2+ years ### "Worst Inventory System - RUN" July 7, 2023 1.0 Run away - please do yourself the favour. It looks great from the outside, which is why we chose it. Spend a bit more money and invest in a good product Pros Cin7 Promises to do all the things you need Cons Cin7 has bugs throughout the system and the support is non existent to the point you simply cannot run a business using this software. We have had an inventory value difference of $80k that cannot be explained or fixed for over 12 months with zero support. Alternatives considered [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Cin7 Omni Price and Functionality looked great, but the reality on the inside has been a horrible experience. Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) We needed a system that we could rely on and a support system that is existent Review Source Chris H. Used the software for: 2+ years ### "Cin7 Review" August 26, 2016 4.0 I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software. Pros \- Inventory management - allocation of landed costs. - reporting Cons \- bank reconciliation (area for human error) Review Source Response from Cin7 November 10, 2016 Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer. JH John H. Used the software for: 2+ years ### ""BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S" August 18, 2016 4.0 "BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer. After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well. I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities. The support to date has been excellent especially with getting set up. The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used. Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system. Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be. My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business." Review Source ZP Zenia P. Office Manager Retail Used the software for: 6-12 months ### "They try but miss the mark in many cases" October 12, 2022 3.0 I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product. Pros \-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders. Cons \-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software. Review Source VR Verified Reviewer Director Used the software for: 6-12 months ### "WARNING: Outdated, Slow, Terrible... but with lots of integrations" April 18, 2018 1.0 None. regrettably, this product cost me significantly in time and money. It was a significant drain on my business. Pros This software integrates with the greatest number of marketplaces and also integrates with 3pl providers Cons To put it succinctly: 1- sales rep did not provide all the info I needed: - onboarding fee, is a robbery when compared to superior alternatives (tradegecko, unleashed) which are free - what data would be required and in what format, ie a simple data template. in fact the sales rep told me not to worry about my data as the cin7 onboarding team would help me get the data into the correct format - this didn't happen as they repeatedly changed the format that the flat files would be required to be uploaded in. Also, my fault but I didn't insist on a list of what data was required so I hadn't consolidated my data sources. - Rep insisted that I sign up quickly to avoid any delays in onboarding - this cost me in unusable subscription fees. 2- onboarding was a nightmare and was still incomplete by the time I canceled the service. - onboarding team kept changing their mind about data. - cin7 is slow and unintuitive so you need an expert to set it up 3- platform is poor: - it looks cheaply designed (aesthetics is important when you are using something hours everyday) - this could be forgiven if it performed great - it doesn't! - it is slow, outdated, unintuitive, - the b2b platform is barely functional - it looks like something designed in 2001 and is unable to be integrated with third party analytics tools. 3- customer service is non-existent, promise of callbacks that never occurred, emails not answered. there are so many better alternatives. Beware! Review Source Response from Cin7 April 20, 2018 Dear Customer, thank you for your feedback. I was disappointed to read that you did not have a pleasant Cin7 experience and can assure you I will be personally investigating the matter, and am discuss happy to discuss how we can make good or transition you to an alternative software solution. Can you please provide us your details so we can contact you or contact us on +64 (9) 889 7150 Extension 222 JW James W. Director Food Production Used the software for: 6-12 months ### "Aman Solanki" June 15, 2023 5.0 Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things! Pros Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service. Cons Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level. Reason for choosing Cin7 Omni Had all of the functionality needed, and all integrations needed. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Sage is accounting software rather than order management software. Just wasn't fast enough in the end! Review Source VR Verified Reviewer Owner Used the software for: 6-12 months ### "Magneto 2 solution & I appreciate not having to repeat myself.... don't you?" November 15, 2017 5.0 service and great existing workflow Pros Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch. Cons Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list. Review Source Response from Cin7 November 16, 2017 Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We strive for excellence in our product offering and processes to create a seamless experience for our customers. SA Sergey A. Director Retail Used the software for: 1-2 years ### "Not bad theoretically, with quite average implementation and super bad customer support." June 16, 2021 3.0 A lot of questions that no one rush to answer. Their support is working only in NZ and AU. SO if you call after 5 pm Au/Nz time regardless of your problem - wait till the next working day and no one cares you have critical problems. Pros The features list is impressive. If it works good and they can improve their UI (just hire someone who at leat understands what is UI) - the system could be very good. Cons Customer support is the worst, probably the worst on the market. Reason for choosing Cin7 Omni Features list. Review Source PT Paul T. Used the software for: 6-12 months ### "I would highly recommend Cin7." December 1, 2016 5.0 Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost. The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process. The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports. The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well. The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week. Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed. Pros I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well Cons There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this. Review Source SN Spiros N. Mr Food Production Used the software for: 2+ years ### "Great all round inventory management and small business application that will give you 90% of what you need" March 19, 2026 4.0 We have been using CIN7 for nearly 12 years and have grown with the product. Our experience has mostly been positive, and the application has grown with our business, allowing us to do most of what we need from POs and manufacturing, all the way through to quotes, sales invoices, and integration with our Xero accounting package. Pros It is a great platform for small-business inventory, sales, and POs. Costing, invoicing, and simple production jobs are all included, which rounds off most of what we need for the business. Easy integration to Xero for our accounting. Easy integration to Shopify for our B2B and B2C sites. Cons Generally, the support is quite limited and slow - they have lost all flexibility. Online chat has a limited understanding of the product, and since we have been using it for over 10 years, we tend to know more than they do. We stopped using their B2B site and also their POS software. Both were clunky and limited. Found alternatives through Shopify for both. Review Source CC Charlotte C. General Manager Farming Used the software for: Less than 6 months ### "Functionality & Support" August 15, 2023 4.0 Pretty reasonable. Our final Onboarding specialist was very knowledgeable, organised for our meetings and prompt with responses and actioing requests. Pros Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly. Cons Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting Alternatives considered [Katana](https://www.capterra.com/p/197171/Katana/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni Functionality, Testimonials of current users, Price Review Source AA Amber A. Customer Care Admin Retail Used the software for: 6-12 months ### "Amber's App Review" February 1, 2023 4.0 transparency of quantity supply and details-updates real time - easy to use - Help button is a big help and easy to understand. I liked the feature that an agent can chat and assist offsite with an issue. Pros Impacts most of the departments in the company with information of a job order and quite easy to use Cons it goes slow in the afternoons and the synch of Paid percent and the Total Owing is delayed Review Source Similar Products Featured