--- title: "Page 3 | Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Cin7 Omni the right Inventory Management solution for you? Explore 601 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133133/Cin7/reviews/?page=3" page_type: "reviews" language: "en" --- Cin7 Omni 4.3 (601) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 3 - Reviews of Cin7 Omni ## Showing most helpful reviews Showing 51-75 of 601 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kellen M. CEO Apparel & Fashion Used the software for: Less than 6 months ### "Solid, basic, self-serve ERP with horrible customer service" July 14, 2020 4.0 Cin7 has covered our basic needs of managing inventory and orders. The product itself is strong but it is hamstrung every step of the way so far by a support team that is underwater and clearly under supported. We hoped that we could use some of the extra features like EDI integrations and forecasting, however the challenge in just getting the base system set up and working smoothly is causing us to doubt that is even possible. Pros Once you teach yourself how to use the system it is pretty easy and things generally flow automatically. There is a high level of customization built in so you can adjust the system to your specific wants and needs. The reporting system is ok. It's easier to use than Netsuite's but much more rigid in what you can pull. The promise of the system itself is huge. You just have to get it there. Cons Dealing with customer service and the implementation team have been nightmares. For implementation, you will be given access to a series of videos that cover what to do but not why or what the follow on effects are. If you use a non-standard integration, say shipstation, then the videos will not teach you how to process orders through shipstation and will teach you something incorrect. You will then get a 1 hour call per week with your implementation person to run through any and all questions. Our calls never started on time or ended on time because there was too much to cover. They are recorded but you never get a copy, even if you ask, so you end up covering the same things in multiple calls. There is zero support for the moment you go live. You're talked through the general process of going live then left on your own to resolve it. You aren't connected with your post go-live support until 1-2 days after you go live. We ended up creating our own check list of things that needed to be completed and go live process. Getting a response from the customer service team within 48 hours is a miracle, and this is with the $500/month premium support option. You get the premium support for 2 months after you go live. We have not experienced the regular support and are dreading this. The EDI team is non-responsive. Days and then weeks go by and we hear nothing. The EDI team email is an abyss. We were excited to use their integrated EDI system as this was a big selling point. Review Source Response from Cin7 July 29, 2020 Hi Kellen, We're sorry to learn of the difficulty you've experienced resolving issues with our customer support. With our recent change in leadership, we've made it a top priority to win the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We believe one of our team members has reached out to you directly to help resolve your issues. Sincerely, The Cin7 Team JM Jordanna M. Operations Manager Apparel & Fashion Used the software for: Less than 6 months ### "High-Powered Tech for a Fraction of the Cost" May 12, 2021 5.0 We are so excited to finally be done with unbelievably inferior products! Every concern we had with our previous inventory management software has been solved with Cin7, and it has combined a few different programs we were paying for, so we're also saving money! Our implementation specialist \[SENSITIVE CONTENT HIDDEN\] was FANTASTIC; incredibly personable, very patient and helpful, and just delightful to talk to. Pros First of all, the price is impossible to beat for the amount of modules and capabilities Cin7 provides. Where they really shine is the understanding of how technically complicated their software is. They understand that it's not as intuitive as the more expensive options, and they make up for that difficulty by providing a dedicated implementation specialist to make sure the people using the software understand how to properly use it. Cons As mentioned in the Pros, it's not the most user-friendly software. They definitely help with the training (both with the implementation specialist and the Cin7 Academy), but there's definitely room for improvement on the UX side. Alternatives considered [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Brightpearl](https://www.capterra.com/p/124180/Brightpearl/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reason for choosing Cin7 Omni Cost and capabilities. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks Commerce (fka TradeGecko) was a disaster from the start, but it was the only affordable option for our size at the time. When the employee who set up the store connections left the company and was thus Deactivated as a user, we ended up with a broken connection for just over a month. We had contacted Customer Service (which you can only do via email because they no longer provide a working phone number) immediately upon realizing orders weren't being imported, and it took them two weeks to even figure out WHAT happened since, according to the software, everything was fine. It took another two weeks for them to fix it and at that point our inventory counts were completely wrong. We had been considering a switch for months, and that incident made it a necessity. Review Source Response from Cin7 May 23, 2021 Hi Jordanna, Wow! Thanks for your amazing review! We are so pleased to hear that Cin7 turned out to be the best option for you and your business needs. We are thrilled to hear you had a great experience with Jean! We will ensure your review is passed on to her, she will be delighted! Thank you for being a Cin7 customer, Jordanna! Warmest Regards, Erin (Marketing Team) KG Katrina G. Finance Manager Retail Used the software for: 6-12 months ### "Fantastic Customer Support" October 9, 2019 5.0 I've had some incredibly positive experiences with the Support team - our Implementation Specialist, was phenomenal and really made the transition from our old system to Cin7 extremely smooth for us. He was able to explain things in plain English to us, and I always felt that he 'understood' what we needed. Our post-live onboarding specialist has also been wonderful, very responsive and so helpful. It's great that I get the same support specialist to work with - someone who understands our business and what we're after. We've recently had executive help us out on our account as well, and she has been so prompt to attend to my queries, and when I needed some urgent assistance, we turned it around extremely quickly, and exactly to my specifications. I could not be happier! Pros It's easy to use, very beginner friendly. Love that it is all available online - I can work from home or from work, or even on the go! It's also significantly cheaper that our old system, and Cin7 integrates with a lot more apps! Cons The Warehouse Management System is extremely lacking at this stage, which is a problem because we move stock around frequently, being a low-volume, fast-moving retailer. Reason for choosing Cin7 Omni Definitely cost-wise, but your excellent Implementation and Customer Support have continued to boost my confidence in your product. I can't wait for the upcoming launch of WMS...I hope that will help us out with some of the issues we have currently been seeing. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) NetSuite were SO EXPENSIVE...we also had a very poor implementation and that caused all sorts of issues over the 7 or 8 years we were with them. Further, there was rarely and help or support, and we were expected to pay EVEN MORE for that level of 'premium service'...we were instead asked to simply 'look at the help articles online' which were not always specific to our particular queries. Review Source Response from Cin7 October 13, 2019 Hi Katrina, Thank you so much for your detailed and thoughtful review. Our Customer Success team strives to provide exemplary service and will be delighted to hear your feedback. Cin7 is an ever-evolving product and service, and we're always looking at ways to improve our offerings. While we do not have a full-fledged warehouse management system at this time, we are working on some exciting warehouse management features that we hope will address the issue you mentioned. SV Suzanne V. Operations Manager Retail Used the software for: 6-12 months ### "Cin 7 Supported a 112% Growth in Sales " January 12, 2021 5.0 Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized \[SENSITIVE CONTENT HIDDEN\] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to \[SENSITIVE CONTENT HIDDEN\] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did Pros Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business. Cons Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed an inventory system that would connect our many channels Review Source Response from Cin7 January 25, 2021 Hi Suzanne, Thank you for your review! We're pleased to know that Cin7 is already bringing value to your business and has met your expectations. Thank you for being a Cin7 customer! Sincerely, Erin (Marketing Team) DT Daniel T. CEO Retail Used the software for: 6-12 months ### "Not recommended for retail omnichannel" February 6, 2019 2.0 Very disappointed. All in one system was too good to be true. Pros Very easy import functionality. You can just copy and paste entire excel sheets and hit import in a matter a minutes (no need to email your data and wait for the devs to import). Inventory information (quantities and locations) is readily available once you know where to look. Premium support is responsive but not necessary helpful (see cons) Cons Unworkably buggy POS system. Excrutiating lag leads to long customer wait times and causes reps to hit buttons multiple times resulting in multiple payment captures and wasted time for accounting to sort everything out. System often fails to connect to Dejavoo payment terminals but does not prompt the user. Customers have waited as long as 10 minutes to pay with their credit card. All of my reps are clearing their cache and restarting their computer as much as 3 times every hour to make the POS system work. POS system and Pick/Pack module are completely separate and underdeveloped applications that need to sync with the inventory database. Pick and Pack allows for scanning individual items in an order but the same feature is not available for cycle counting (which they call stocktake), where it is just as necessary. Premium support does not take ownership over bugginess and offers only workarounds at best. I was told that my POS issues were unique to me but another rep (on a separate call) admitted that they were experiencing POS issues systemwide. Support is overly focused on telling you what you want to hear to mitigate frustration over actually fixing issues. Documentation is available but not nearly built out enough to be helpful. Software feels like it was developed in piecemeal chunks as there is a general lack of consistency in terminology and feel. Sales numbers are highly suspect and inconsistent. Price was raised by 30% this year with no added improvements Review Source Response from Cin7 February 13, 2019 We are very sorry to hear that you have had such a poor experience using our product and receiving our support and we apologize for any inconvenience this might have caused. I can see that you've currently got 24 logged cases since this year has started, which is way above the average. We can assure you that this is not a representative of the typical Cin7 experience that we want our customers to have. We would like to discuss the issues you have raised so that we can investigate further. A representative will contact you shortly to get more details and work with you to resolve all outstanding issues especially on POS. Thank you for taking the time to give us your feedback. GJ Glenn J. MD Sporting Goods Used the software for: 1-2 years ### "Full of bugs with appalling customer service" June 18, 2020 1.0 The platform is full of bugs The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away. Pros Integration with our e-commerce stores. Integration with our 3PL. Cons Features full of bugs. Constant stock syncing errors. Poor on-boarding. Appalling support. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Review Source Response from Cin7 June 29, 2020 Thank you for your feedback, Glenn. Our aim is to continuously improve our services, so we appreciate the time you took to share with us your experience. While our records show that we have been in contact with you to resolve your issues, we regret that we have been unable to satisfy your specific workflow requirements. We still believe there is an opportunity for us to work together and to ensure the platform works for your business. Please contact customer support if you wish to discuss this further. AM Andrew M. Consultant Construction Used the software for: 2+ years ### "Onboarding " March 9, 2023 5.0 \[sensitive content hidden\] Made our overall experience great. No request was too small or difficult. Pros We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had \[sensitive content hidden\] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication. Cons When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni We were familiar with the product through our other business. Review Source WC Wendy C. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Great To Use with Shopify" February 1, 2023 3.0 Pros We can keep track of our inventory level at different locations and have that reflect on our Shopify system. Cons It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify. Reason for choosing Cin7 Omni Cin7 can connect with Shopify and keep our website updated with the stock level. Review Source MC Madison C. Digital Manager Retail Used the software for: 6-12 months ### "Excellent Product & Stellar Customer Service" May 27, 2020 5.0 Before using Cin7, we could not accurately get the big picture look at our inventory due to our nuanced manufacturing process. Now, with the help from Cin7, we know exactly what our inventory looks like from many different angles. The setup process was complicated because our products are so customizable, and Cin7 made the setup, data migration, and launch astonishingly pain-free. Pros As a robust retail business with a very complicated inventory offering, this product excels at making it easier on our team to operate on a day-to-day basis. The complex manufacturing side was challenging to figure out, but with the help of the incredible Customer On-Boarding team, we got everything figured out. I can't say enough good things about our On-Boarding Team Member, Gavin. He answered every one of our questions, followed up when he didn't know the answer, and was patient and kind when showing us the ropes and helping us finesse our workflows. The team was able to customize our Dashboard, product modules, and Sales Orders to include everything we needed quickly and easily, tailoring this so specifically to our business and our customers. Cin7 is an excellent software and in our first 90 days using it, we're already able to see the benefits over some of the other software we looked at such as Shopify. The B2B portal setup was incredible. It's so nice to have our raw materials, showroom inventory, and b2b portal all housed in one place. Cons The thing we like least about this software is its tricky compatibility with Authorize.net. Alternatives considered [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[Oracle Business Intelligence](https://www.capterra.com/p/180/Oracle-Business-Intelligence/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[SKULabs](https://www.capterra.com/p/148441/SKULabs/)[Lead Commerce](https://www.capterra.com/p/141565/Lead-Commerce/) Reason for choosing Cin7 Omni We chose Cin7 because it was the only product we could find that could handle our highly variable products and production process. Review Source Response from Cin7 June 4, 2020 Hi Madison, Thank you so much for the stellar review! We are pleased to know that our software and onboarding team could meet your business requirements and expectations. ET Elizabeth T. Operations Manager Wholesale Used the software for: Less than 6 months ### "Streamlined our small team's workflow" September 10, 2020 4.0 We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire. We'd happily recommend to colleagues! Pros The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition. Our on boarding manager, \[SENSITIVE CONTENT HIDDEN\] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt. Cons We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer. Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic. We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni customer service, ease of use Switched from [Jim2 Business Engine](https://www.capterra.com/p/126908/Jim2-Business-Engine/) Very old software that didn't suit our small start up Review Source Response from Cin7 September 14, 2020 Hello Elizabeth, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that we could help in supporting you in ways we could. We'll make sure to share what you've written here with our team, and will conisder your points to improve our product further. We look forward to continuing to work with you and to help you in ways we can. Sincerely, The Cin7 Team BC Bruce C. Managing Director Retail Used the software for: 2+ years ### "Initially excited but have been let down in too many areas to be happy. Looking for other options." May 24, 2018 2.0 It's cloud based and can be accessed and used from anywhere. Pros New Zealand based with local offices. They do run training sessions hands on and say good things. Inventory side works okay. Cons The POS can't cope with our volume discounts and is unusable. No action to help us with that though we have pleaded with them for years. We're expected to change the way we classify quantities to fit their system, not fit the system to our needs. Also the "product cost" figure loaded against the product gets changed by the PO's. As product is sold and shipped the cost is pulled from the PO's in FIFO order and it changes the cost against the product. I want to load the "cost" then monitor our purchasing against the expected cost, not be driven by the system. Also, when Cin7 make changes to their software we often have very negative events happen that have no obvious connection to the change they made and they have been slow to help rectify. We are also not sure that the Cin7-Xero link works properly. We have seen historical "changes" happen to COGS in Cin7 vis-a-vis Xero back for two years with no apparent explanation. We're talking hundreds of thousands of dollars differences in the COGS figure. The charges they make to us to use the system are escalating and seem out of control. When trying to contact them about charges they don't have an "accounts" department. Really? It seems to be charge what they like and ignore the queries. Review Source Response from Cin7 June 2, 2018 Dear Bruce, Sorry to hear about your experience. Our accounting specialist is already in touch with your accounting specialist to resolve some of the issues. There are certain software functions which are developed using accounting best practices and so COGS are calculated based on the cost entered during the purchasing process. This practice is accepted industry wide and being a SAAS company we have adopted this keeping it consistent across all our customers. We are working on your specific requirement about POS discount and one of our subject matter experts to give you an update on the progress. We take customer service seriously and would like to work with you to find an appropriate solution kW karl W. change manager Retail Used the software for: 2+ years ### "Great software for SMB" August 23, 2022 4.0 Cin7 has helped our business grow massively in the 4 years that we have been working with it, and we have seen it continuously develop its features and functionality, further improving our processes and data accuracy. Reporting and documents are customisable but do have limitations. I would still recommend CIN7 as the price is reasonable for the service. The onboarding should be used to the fullest as this is where you will get the best support. They are in the process of expanding their customer support so this should get back to the standard that it once was. Pros Easy to use and some great tools to make your processes a lot less manual I have onboarded multiple entities and \[SENSITIVE CONTENT\] as an honourable mention is great, very responsive and knowledgable. Costing features with multiple currencies and BOMs are easy to use and following a strict process for the staff means that this is accurate and can be reconciled with Xero. Cons Customer support is very slow. takes weeks to start looking into a ticket and can take a long time to resolve issues. but on the flap side, can be very quick when adding small features to your account. Product information that should be pretty standard isn't in the system by default, like commodity codes and commercial invoices. but work around are easy to achieve with cin7 support Review Source KA Karla A. Director Wholesale Used the software for: 2+ years ### "Great software when it works - Shame about the slow and hard to access customer service" January 30, 2023 4.0 Good product in general - terrible customer service Pros As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information. Cons If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Value for money, particularly in terms of functionality. Review Source Chris H. Used the software for: 2+ years ### "Cin7 Review" August 26, 2016 4.0 I can honestly say that CIN7 has changed our business - for the better. With only 3 staff, and I feel that CIN7 in particular, has made up for almost 1 full time staff member in terms of increased productivity. The fact CIN7 is so customisable means that we have been able to tailor a "back end" POS and inventory management system that allows for staff (and through our website - customers) to get all the information we/ they need, in the shortest possible time frame. Being an importer, the ability to allocate and apportion freight and customs charges in NZD directly to USD purchase orders, then import it directly to Xero, has meant I no longer have to manually enter this info and spread it across a shipment in a spreadsheet, then enter it again - manually, to our old POS system. It also means that our costs are very accurate and therefore our GP figures are too. We have fairly complex components to some of our furniture items, but the CIN7 B.O.M builder allows us to allocate parts to make up a final product, taking away any messy guesswork with costings and stock control. The support has been Ok, but I feel a bit understaffed at times. They have just started a new support program in August and since then the support has been great so far. There ARE improvements to be made around the reconciliation between Xero and CIN7/ Shopify Integration/ CRM management etc, but overall a pretty good piece of software. Pros \- Inventory management - allocation of landed costs. - reporting Cons \- bank reconciliation (area for human error) Review Source Response from Cin7 November 10, 2016 Hi Chris, thank you for the 4 star overall review! It's great to hear has changed your business for the better. We look forward to the continued support and value you as a customer. DD Deklan D. Inventory and Logistics Manager Consumer Goods Used the software for: 1-2 years ### "FMB Review of Cin7" December 8, 2021 4.0 It has definitely improved the operations within our business even though we have and continue to have a few teething problems. It is the best system I have worked with over the years and hope to continue to use. Pros Many features to allow for BOMs and dispatching of Kit products which has been much easier than other systems we have used. WMS is a brilliant feature. More features keep getting added which is great. Onboarding was brilliant. Cons The support after the initial set up period dropped of significantly and often need to find work arounds for how our business operates as I am told Cin7 don't support that feature. Occasionally I actually do find that feature in Cin7. Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change. Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my user error even though I can find no source which says what I have done would cause any issues. Switched from [MRPeasy](https://www.capterra.com/p/134177/MRPEasy/) Cin7 had the virtual stock feature for Kits. Review Source ZP Zenia P. Office Manager Retail Used the software for: 6-12 months ### "They try but miss the mark in many cases" October 12, 2022 3.0 I really like all the people there, but the product and service speed feel clunky and unfinished. I would not recommend the product. Pros \-All the staff we've worked with at Cin7 have been very nice and I think genuinely wanted to help us. -The POs synced with QBO in a manner that our accounting team preferred over previous systems. -It integrates well with ShipStation. -Syncs well with Woocommerce. -Can add internal comments to customers and sales orders. Cons \-Support is glacially slow. I have support tickets in that are more than 2 months old with no one answering. I've asked the (very nice) support chat to escalate and poke the relevant teams to no avail. -The way Cin7 does BOM items works fine for the internal orders, we found it creates difficulties with integrations. -Does not sync nicely with QuickBooks Online. At first there were 100+ errors, but we eventually got that under control (growing pains, right?) but now I've realized that the way it connects makes it impossible to track the value of our on hand inventory. POs import and increase inventory value, but SOs import with line items showing as a Service, so inventory cost is not deducted. I've opened a ticket about this, but am not holding my breath for a response. -Orders only sync to QBO if they have an invoice date... so if you have a sale that you can't invoice for a while (say stock is delayed) then you have to add a false invoice date and have to remember to update/resync it later. -Virtual stock is not always available to see, so it's not always clear how much we have on hand of BOM products. -Things often stop working without cause, and the fix seems to be to deselect the relevant setting, reselect, and save. Very frustrating when you pay for a working software. Review Source PG Penny G. Director of Ecommerce Apparel & Fashion Used the software for: 1-2 years ### "Great overall Inventory Management system. " September 25, 2023 5.0 It's more accurate and more robust. Also easier to do bulk updates of inventory counts. Pros Overall I like that it provides a robust inventory management system with room to grow. Cons The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time. Reason for choosing Cin7 Omni It allowed us to stay in the same family of products. Review Source JW James W. Director Food Production Used the software for: 6-12 months ### "Aman Solanki" June 15, 2023 5.0 Fundamentally changed every single thing that we do with every single order that we process. Has made it so that instead of five people inputting orders and potentially messing up because they were trying to go so quickly while doing other things, they're now freed up for other things! Pros Aman Solanki. Honestly, potentially the best help I've ever received for any product. Truly wouldn't be live on Cin7 without him, and I can't give him enough thanks. Knowledgeable without trying to lie about any limitations, insightful on different options I could explore without being over-complicated; everything you could ever want. Truly, truly incredible customer service. Cons Tax should be applied to individual items, rather than solely nominal codes / GL accounts - sure, I could create loads of accounts, but would be nice to be able to edit on each product. Also, would be nice if the selection for sales account showed whether it was purchases or sales, and the tax level. Reason for choosing Cin7 Omni Had all of the functionality needed, and all integrations needed. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Sage is accounting software rather than order management software. Just wasn't fast enough in the end! Review Source BG Ben G. Owner Retail Used the software for: 6-12 months ### "The best all in one platform (trialled others) and service" July 28, 2020 5.0 Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved Stock control. Selling via 5 channels is impossible to track without CIN7. Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch. +1 for Client manager Frankie, a true professional and educator. +1 For honest sales executive Shyam Pros CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs. Cons Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Reason for choosing Cin7 Omni Seeing first hand through acquaintances have nonlogical issues with inadequate support, couldn't ship orders for 48 hours Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) They have many pros, but some areas are completely left out, with multiple platforms not being able to cross talk. Shopify integration isn't real CIN7 has all the pros. Review Source Response from Cin7 August 2, 2020 Hello Ben, Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business. Sincerely, The Cin7 Team SA Sergey A. Director Retail Used the software for: 1-2 years ### "Not bad theoretically, with quite average implementation and super bad customer support." June 16, 2021 3.0 A lot of questions that no one rush to answer. Their support is working only in NZ and AU. SO if you call after 5 pm Au/Nz time regardless of your problem - wait till the next working day and no one cares you have critical problems. Pros The features list is impressive. If it works good and they can improve their UI (just hire someone who at leat understands what is UI) - the system could be very good. Cons Customer support is the worst, probably the worst on the market. Reason for choosing Cin7 Omni Features list. Review Source SN Spiros N. Mr Food Production Used the software for: 2+ years ### "Great all round inventory management and small business application that will give you 90% of what you need" March 19, 2026 4.0 We have been using CIN7 for nearly 12 years and have grown with the product. Our experience has mostly been positive, and the application has grown with our business, allowing us to do most of what we need from POs and manufacturing, all the way through to quotes, sales invoices, and integration with our Xero accounting package. Pros It is a great platform for small-business inventory, sales, and POs. Costing, invoicing, and simple production jobs are all included, which rounds off most of what we need for the business. Easy integration to Xero for our accounting. Easy integration to Shopify for our B2B and B2C sites. Cons Generally, the support is quite limited and slow - they have lost all flexibility. Online chat has a limited understanding of the product, and since we have been using it for over 10 years, we tend to know more than they do. We stopped using their B2B site and also their POS software. Both were clunky and limited. Found alternatives through Shopify for both. Review Source PM Paul M. Consultant Wholesale Used the software for: I used a free trial ### "Onboarding Experience" March 30, 2023 3.0 My second onboarder \[sensitive content hidden\] was ablke to bring our implementation back on track after a rather damaging experience from our inital start. We were on the verge of cancelling our subscription and signing up with Fishbowl.We are have now commenced our live transisioning and look forward to this product and support services living up to our expectations. Pros I felt that overall the procuct functionality and options was pleasently surprising.I look forward to trying to utilise as much as we can moving forward. Cons Our initial onboarding experience was quite herrific and I found the onboarding process not quite flexibble enough or detailed enough to allow us to fully understand and utilise the product to its best ability.This process delayed our project start date by at least a month.We were how ever able to move on after allocation of another specialist. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Cin7 Omni As a result of our Head Office branch using this product currently otherwise you were running a close second place. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) XERO no longer was able to support our inventory requirements. Review Source CC Charlotte C. General Manager Farming Used the software for: Less than 6 months ### "Functionality & Support" August 15, 2023 4.0 Pretty reasonable. Our final Onboarding specialist was very knowledgeable, organised for our meetings and prompt with responses and actioing requests. Pros Integration with Shopify and Xero was easy. As we implemented all three programs at once it has been alot to take on board but Cin7 seems to be doing what it needs to.Went through a number of onboarding specilaists which was not ideal. We were not given reasons for the turnover. Our final specialist who saw us through the go live process was brilliant. Made himself available when we needed, followed up on actions and explained thinsg clearly. Cons Having so many onboarding specialists was not ideal for continuity of our onboarding.So much to cover off in a short period and it is not until you are actually live that you understand what you dont know. WOuld be good to have a customer success manager post go live and onboarding to meet weekly for a period of 6 weeks say to ensure things are bedded in well and you get an opportunity to explore greater use of the program as you learn more about how it works in a real life setting Alternatives considered [Katana](https://www.capterra.com/p/197171/Katana/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni Functionality, Testimonials of current users, Price Review Source Ed G. Integrations Manager Renewables & Environment Used the software for: 1-2 years ### "DO NOT USE CIN7 - No Telephone Support!!" March 20, 2023 2.0 Software is good but the company's attitude towards its customers is very poor, they don't care about you or your business's success, you just represent money in their pockets. Pros Cin7 initially offered us a great package, it has a lot of features which are great for running our business Cons The person who onboarded us was not great and wasn't a great experience, but the worst thing of all is that they've recently REMOVED PHONE SUPPORT. Considering we rely on Cin7 to run our business this is hugely counterproductive for us and we have to rely on an absurd ticketing system which makes resolving issues very time-consuming, frustrating and drawn out.When another equivalent platform shows up in my inbox I wouldn't hesitate to investigate and jump ship if it meets our needs, Cin7 is just another money-grabbing corporation that couldn't care less about its customers. Review Source JT James T. Founder Automotive Used the software for: Less than 6 months ### "Cin7 Experience" August 14, 2016 5.0 We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing Pros The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). Cons No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. Review Source Response from Cin7 August 16, 2016 Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.