# Page 4 | Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Cin7 Omni the right Inventory Management solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133133/Cin7/reviews --- Cin7 Omni 4.3 (600) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Cin7 Omni ## Showing most helpful reviews Showing 76-100 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT James T. Founder Automotive Used the software for: Less than 6 months ### "Cin7 Experience" August 14, 2016 5.0 We are extremely happy with our CIN7 experience so far (about 9 months). Previously we had found inventory management systems trying to do too much generally did nothing well. So when we decided to change we were initially looking for something simpler in the hope we could find something that would at least do the basics very well. After trialing Cin7 we were surprised but also a little hesitant because its has a full suite of features (like our old system). BUT i am very glad we took the risk. I never expected to move so much of our business management out of the backend of our website and into our inventory/sales system. It has changed the way we run our business and vastly improved the information and reporting our staff have available, which also improves our customers experience. The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. This is a good SAS and i would recommend it! James Ecommerce and Manufacturing Pros The system is reliable, easy to use, has advanced features, has a fairly straight forward API, and the CIN7 support has also been very helpful. They actually want to set you up and get you using their system properly (whats the point of having all these features if you dont know how to use them). Cons No off the shelf system is without its flaws as each business is different. For us we would like the manufacturing module built out for more high volume manufacturing, at the moment its a bit boutique. 'Kitting' is also a bit underdeveloped. Review Source Response from Cin7 August 16, 2016 Hi, thank you for the 5 star review! It's great to hear your experience with Cin7 continues to be great! We look forward to the continued support and value you as a customer. Joel Y. Information Technology Lead Analyst/Developer Alternative Medicine Used the software for: 6-12 months ### "Amazing Software - Like a tall glass of water in the desert!" August 14, 2018 5.0 Cin7 is an excellent inventory system, we investigated about 10-20 different top ERP solutions with our extensive requirements list (bill of materials and scanning were some of the features that were difficult to find natively supported in a lot of the offerings out there). Many of the systems that we investigated were like a mirage in the desert. They looked great and advertised great features, but once you got into them, it was like getting to the mirage and finding there was no water there. The software packages would either not be capable of what we needed them to do, or the price became so high that it would put our business under. Cin7 was like a tall glass of refreshing water in the Sahara Desert. After many long hours of wandering in the desert, we finally found this great inventory system, which natively has all of the features we were looking for at a price that is very reasonable for our mid-sized business. So, if you want to keep your camels watered… (or your employees/and overall business happy); I recommend Cin7, where you will get to the water and not find yourself still thirsty in the desert, having only seen a mirage. Pros The greatest features of Cin7 are the search-ability everywhere within the system, back-end stability, existing integrations, and the great visibility and flow of the system as orders go through it. We were also very impressed with the concept of virtual stock through existing materials and bill of materials. Cons We had a little trouble with the importing of data as there were some nuances, however the on-boarding process helped us to resolve them so it was not a big deal. Review Source Response from Cin7 August 17, 2018 Thanks Joel for your fantastic five star review. David D. Chief Operations Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "Cin7 has transformed our small business - We absolutely love Cin7." November 23, 2017 5.0 Pros Integrates all of our Sales Channels with our inventory management - streamlines our business - Customer Support is absolutely Outstanding. Cin7 has transformed our small business and we could not be happier. Cin7 consolidates all of our sales channels; to include, 2 EDI sales channels. To have all sales channels integrated with inventory management in one application streamlined our business processes and reduced manual admin requirements. Truly, Cin7 is one of a few applications where technology actually reduces workload and frees up our small staff to focus on marketing, product development, and customer service. The Cin7 customer support is OUTSTANDING. Our On-Boarding Account Manager was fantastic. The Support team made our transition to EDI smooth and they patiently trained us to automate our EDI processes. The telephone support provided is priceless. Knowing that we can reach out for help, around the clock, from an intelligent and caring "human" is absolutely essential for our small team of 8 employees. Each of us multitasks and manage many applications...we do NOT have time to be experts in any one application. We do NOT have time to read technical information, use forums, or play the back and forth never ending game of trouble tickets. With Cin7, we don't have too. We can simply pick up the phone and get help Immediately. In the strongest term, we high Recommend Cin7 to anyone who is serious about running a successful eCommerce Business. Cons We did not have a way to import sales history from Stitchlabs...there might be a way..need to assess Review Source Response from Cin7 November 26, 2017 Thank you for a Fantastic five star for Cin7. We are glad you liked Cin7 and our service. We will get in touch with you shortly about your query on importing sales history GP Gabriel P. Owner Food Production Used the software for: 6-12 months ### "Comprehensive inventory management software" October 10, 2016 4.0 Whilst there are always compromises when it comes to inventory management, Cin7 offers a comprehensive package that covers most bases (more than any other - and trust me I researched this a lot!). And they do offer customisation too if what they have doesn't quite cover your bases. So if you have complex inventory management requirements and you are looking for loads of side benefits - POS, BOMs, B2B, 3PL etc - then definitely take a closer look at Cin7. And even if your requirements are simple definitely consider Cin7 as your company will be able to grow in to its many features. As a comparison with the many other inventory packages and POS systems I have worked with Cin7 is by far the most comprehensive and thus I really couldn't recommend enough. The cons are that it could be considered slightly clunky to work through some things - but I would argue this is necessary to have a slightly complex system that allows a company to grow into. One example of this, just to give an idea, is when using BOMs. They don't automatically update the cost price of the good they create (there is an extra step to set it up to do this which is not very obvious). This would seem annoying and slightly counterintuitive. AlthoughI would also argue that it does offer you the extra advantage of being able to choose whether a BOM price update will automatically update the cost price of a good. So you can see it can be clunky but also kind of necessary in terms of flexibility. The only other two cons I would say are the slightly outdated design of the platform which aesthetically isn't the best. And not having much choice in invoice design etc. But this is really just nit picking and something that I am sure will be fixed at some point. So overall really would have to recommend - especially if you are looking for a wide range of features and a well designed platform. Pros It is a comprehensive platform that offers a lot of features. Cons It has an outdated design and is quite expensive for small businesses to start out on. Review Source Response from Cin7 October 31, 2016 Hi Gabriel, thank you for the overall 4 star review! It's great to hear that you researched lots of Inventory Software and Cin7 was the best fit for your company. We also are trying to grow our features for our customers you're right and we update them monthly. Thank you for your honest feedback we're always trying to improve for our customers. We look forward to the continued support and value you as a customer. JK Jesper K. Manager Wholesale Used the software for: 6-12 months ### "Extremely bad customer service - 1month responstime" October 26, 2022 2.0 We have had many more problems with Cin7 compared to much cheaper cloud solution we worked on in the past. We were told all the great features and customization by the sales men. Problem is a lot of ther solution they promissed didn't work as described. Actually we cannot use the solutions at all. We bought a supercar with no motor, and now they don't want to help us get up and running. DO NOT RECOMMEND THIS SOFTWARE. Pros it is in general a great system, but i really does not matter if the system cannot calculate the profit of your sales. Cons Costumer service is so poor. The people you talk to always need to contact another employee, and the respons time is avg 1month. also for critical issues. The onboarding team cuts the connection before we are up an running, meaning i have to talk with support about issues that i already explained the onboarding team. Reason for choosing Cin7 Omni they promissed us all good, we got none. Review Source Response from Cin7 November 9, 2022 Thank you for your feedback. We are in communication with our onboarding and support team and understand they are on the case now and working with you to get these issues resolved. RM Ricardo M. CEO Food & Beverages Used the software for: 1-2 years ### "Average Inventory Management System, good features, Expensive for small businesses " May 6, 2019 3.0 \-The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option. -The accounting integration with Xero and QBO is very important -Cloud base is definitely a must today. - Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself. Pros Good B2B software in general, has lots of great features. Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration. Cons \-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments. -Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate -Very slow at times - Support takes up to a week to get back to you, sometimes they don't even reply back. - Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit. - Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes. It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability Review Source Response from Cin7 May 14, 2019 Hi Ricardo, Thank you for your feedback. We're sorry that Cin7 isn't meeting your expectations. A senior account manager will call you to discuss the issues you're having, with the goal of improving your experience. Thank you for your patience, and we look forward to speaking with you soon. GT Gordon T. Technical Manager Wholesale Used the software for: 6-12 months ### "Looked good until we started using it more and finding holes in the features and capabilities" March 4, 2021 3.0 staff are really good, features and function are really lacking or inflexible. Pros Inexpensive for a small number of users, reasonably good integration and training process that doesn't take up too much time. Cons The list is growing. There are lots of things the system just doesn't do well. Version Control of Products is poor, there is no ability to mark some products as GST-Free, there are very limited template options, you can't "copy" prior orders, if you receive partial payments (eg a deposit) then there is no oprtion to charge credit card fees (you have to wear these, or add a manual line entry). You can't have negative priced products, so if you want to apply discounts and keep track of these (e.g. vouchers or reclaimable govt subsidies) it is impossible. I think it's just not a good all-rounder. Maybe its ideal for selling t-shirts, but we have importing, 3rd party contract manufacture, dropshipping (god, that's painful in Cin7) and wholesaling. Cin7 is so far not up to the task. If you are planning to buy it, don't do so as a start-up. The implimentation period is very helpful but wasted if you are not at full commercial fuction. If you are already operational and selling, feel free to change if the system suits you, but don't "start" a business with Cin7 becuase you'll drop out of the implimentation service before you find all of the problems. Review Source Response from Cin7 March 11, 2021 Hi Gordon, I sincerely apologize to hear that our software hasn't met your business needs or expectations. Thank you for the meeting next week where we hear your experience and work quickly and diligently to resolve these issues and create a great experience for you. Thank you for taking the time to share your review. We're all committed to improving your experiences with service, support and product. Sincerely, Doug (CMO) GN Greg N. Head of Supply Chain Operations Consumer Goods Used the software for: 2+ years ### "Good value and Good fit for what we needed" April 24, 2023 4.0 CIN7 has enabled us to move most of our data out of manual spreadsheets and into the system. We are looking forward to integrating CIN7 with an inventory planning and forecasting tool to further automate many of our manual processes. Pros As a smaller start-up company, we were looking for fairly basic inventory management and order management functional that was not over complicated and not overly expensive. CIN7 delivers sold core functionality in both areas with very reasonable pricing and well developed interfaces with key business software packages. Cons Training could be a little more robust. Training videos get you some good basics, however lacking when trying to set up some more complicated work flows such as production jobs and kitting and bundling. Reason for choosing Cin7 Omni Cost, ease of use, and level of functionality for the price Review Source KR Kirsten R. Accounts Manager Wholesale Used the software for: Less than 6 months ### "Summit Review" March 8, 2023 4.0 Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks. Pros Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy Cons We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Reason for choosing Cin7 Omni We spoke to customers, friends and colleagues in our Ski Wholesaling Industry and asked them what they already used and what they liked using.The Demo's were good and the Academy provided and ongoing learning platform. Review Source LS Luke S. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Headed from good to great!" May 3, 2022 4.0 We have recently moved over our CRM to Cin7. As a small business this it was a big decision and overall we are very happy with our choice. To layout the journey as we found it - Sales Team: They were very knowledgeable, work hard to find a pricing solution that would work for us but may have slight over promised on the capability of the system. Onboarding Team: By far the best part of the process. \[SENSITIVE CONTENT\], our onboarding agent was fantastic. He was patient and supportive, working with us on any issue we raised and liasing between us an the IT support team. He alone made the process a success. Support: Reading other reviews I would agree they are slow at getting back to you but generally when they do get to the issue have a good resolution: The Tech: Cin7 largely does what we were told it would, there are a few work arounds and they have rushed out some updated that aren't quite finished which isn't great. The system though has left us much more confident than we were in our previous system and we look forward to using Cin7 to help us grow across our retail and trade platforms. Well done for helping us along the way, we hope you take these feedback and improve where you can to go from good to great. Pros We love there stock production capacity, the ability to account for stock on hand and virtual stock accurately and the B2B sales platform. Cons The integration setting for Shopify are a bit clunky and can be confusing, it crashes ever so often but generally we have a high level of confidence in the software. The support team could be quicker! Reason for choosing Cin7 Omni Price and functionality. Review Source MG Meagan G. Sales and Operations Wholesale Used the software for: Less than 6 months ### "Great inventory management system " September 20, 2021 5.0 Pros \- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist \[SENSITIVE CONTENT\] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience. - Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits. Cons \- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help. - Onboarding is expensive but if you have a great onboarding specialist it is worth it. - Can be laggy - Some features could be more fleshed out, especially in the B2B but they are working on that. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni We considered Unleashed as a potential software, and almost went with them as the B2B portal was outstanding. But ultimately choose Cin7 as the Unleashed did not have a seperate field for SKU and description, but rather combined them. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) TradeGecko/Quickbooks Online announced in June that they would be sunsetting their software for customers outside of the US. We needed a new platform that could take over and have features that TG was missing. Review Source VR Verified Reviewer Managing Director Used the software for: 1-2 years ### "Promising features but poorly executed with terrible support" July 9, 2018 2.0 Pros The features on offer are promising and if they all worked well, the value for money would be fairly good. The implementation charges are reasonable for the level of detail required to get the system up and running. Cons The software feels like it is still in beta and we have found quite a number of bugs. Most of the time it's a challenge to even convince their support to take responsibility of the problem and generally the solution is a workaround rather than an actual fix. There are a lot of problems we simply gave up on trying to resolve entirely. There are bugs they fixed that were subsequently reintroduced later on. At the moment their own financial reports don't add up and we can't even complete the essential end of year activities we need to. Over a week has passed with no resolution despite daily follow up, their excuse is that unless we pay them extra to get upgraded support they can't keep up with all the issues they have at the moment! Review Source Response from Cin7 July 17, 2018 We are sorry to hear you feel that the system has been buggy in the year you have been using Cin7. Upon reviewing your support cases with us it looks like most of these are setup related rather than bugs. A technical support specialist will be in contact with you shortly to investigate which bugs you have experienced. Premium support gets you faster email responses and phone support, it does not affect the number or type of queries we respond to. If an issue is escalated to the development team, depending on the complexity of the fix required and the outcome of testing, this process can take weeks to ensure the release goes smoothly. EE Elise E. Director of Operations Wholesale Used the software for: 1-2 years ### "Cin7 is a decision we don't regret. " November 15, 2021 5.0 We started with Cin7 before the pandemic hit. They have you partnered with someone to help with set up and then when you go live. We went live April 2020. I missed having easy access to someone to help us, answer questions, do minor configurations that we saw we needed. After a few months, we went to premier level. That was the smartest thing. We had a direct contact, weekly calls, any tickets or requests were managed timely. After 6 months or so, "we got it", and have been on our own. Still send in random support tickets, but I am proud of our whole team that we know how to leverage the tool. Pros Our end goal was to use Shopify. Cin7 was the inventory management solution that made the most sense. We could also integrate with Xero and ShipStation. One transaction flows through the tool the same way, whether I start in POS, Shopify or Cin7 back end. Makes it seamless for our team to process. I trust the data. This is one source of truth. Cons We are an apparel wholesaler, so we have learned to look at style-color-size different. We would like to be able to scan both customer orders and inventory transfers or counts. That isn't fully enabled yet. Reason for choosing Cin7 Omni Honestly, due to price. Review Source EB Elise B. Executive Administrator Cosmetics Used the software for: Less than 6 months ### "Great onboarding experience, Great product" April 19, 2023 4.0 Pros I love both the integrations and the wide range of features provided by the platform - we were working on around 7 different systems previously with no collaborations between the platforms. This meant lots of manual input and frequent order mishaps (incorrect stock levels, lost orders etc).Massive shoutout to our onboarding specialist, \[sensitive content hidden\] - so prompt in fixing any issues we had during the onboarding process and provided flexibility for myself and my colleague to learn in our own styles. Very personable and friendly to boot - every meeting was a blast. Cons I'm hesitant to say just yet as I'm still learning the full deoth of capabilities. Currently there is still some manual pains with our invoicing process for shipping/freight charges as our selling model doesn't support tiered shipping options. Would be awesome if there could be a Starshipit (or equivelant) integration to the B2B portal so shipping prices could be generated based on delivery location and order weight on checkout. Review Source BC Belle C. Management Furniture Used the software for: 1-2 years ### "Bug-filled, hidden price increases - look elsewhere " June 17, 2020 2.0 One of the most bug-filled and disappointing software systems we have come across. We had a significant price increase only 7-month into the subscription, more than 100%. Some would argue it is completely unethical business practice luring a company in long enough to invest enough time so set themselves up only to get an extreme pricing increase... Was promised Premium Support as compensation for the price hike, managed to negotiate a small price drop but Premium Support was taken off without communicating that to us. Price is now back up where it was plus some. Promised functionality but appears to have been built by people with little user insight. Support response time is poor, the support staff we deal with try their best but with a system filled with bugs, it's pretty obvious they are fighting an uphill battle. Zero compensation for lost data which was only one of the issues with bugs. Do yourselves a favour and research all inventory systems available thoroughly before committing to CIN7. There are several other systems available with far fewer issues and quality customer service. This software system is not ready for use. Pros You can customise some aspects, though you will pay a fee for any changes. Cons So many issues, it's not yet ready for use, there are plenty of bugs. The large price increases are unjustified when the systems do not run smoothly. Review Source Response from Cin7 June 28, 2020 Hi Belle, Thank you for sharing your feedback with us. We're sorry to learn that you've had a disappointing experience with Cin7. We are working hard to improve our product and service to make it a better platform for all businesses. We would love to help you with the issues that you've mentioned. One of our managers will be in touch with you to discuss this further and to create a plan of action for you. EF Elioth F. President Retail Used the software for: 1-2 years ### "Terrible Custumer Support" November 19, 2019 4.0 Pros The software has great functionality and streamlines many aspects of the business. They have put lots of work into the bugs but their documentation is often outdated. It is effective for handling ecommerce sales but lacks on the pick-n-pack system. Cons The customer support is terrible! If you want to chat or talk to anyone they try to enroll you onto "premium support" for almost $3000 - $5000 per year. Standard support takes over 1 week to get back to you. Additionally, the on-boarding team has no experience with accounting or the financial setup. More often than ever they tell you they will consult with one of their teams and make you waste time until the on-boarding is over and you have to pay for premium support. I would recommend it but note, you will spend a lot of time trying to set it up correctly. Be prepared to allocate additional time reconciling inventory if you use shipstation (does not integrate well). Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Cin7 Omni I was promised more than reality. Review Source Response from Cin7 November 22, 2019 Hi Elioth, Thank you for sharing your feedback, which has been shared with the team. While we're glad you're finding our software useful and would recommend it, we regret that your customer service experience with us hasn't been more positive. We care deeply about all of our customers and will work to improve our services going forward. LD Lawrence D. Sales Engineer Utilities Used the software for: 2+ years ### "Best Inventory Management Package" February 2, 2023 5.0 When I joined our company they have issues in tracking orders, keeping copies of POs, order management, etc. When I recommended Cin7 to our \[sensitive content hidden\] and we implemented Cin7, he was impressed that all these issues were resolved. Pros Cin7 is easy to roll out and easy to train other users. Cons Nothing really. Cin7 resolved all the issues that we are having before and we also gained some unexpected benefits like the use of Google drive to keep record of customer POs. Reason for choosing Cin7 Omni I am familiar with Cin7 and I know i can do the roll out of the app in our company. Our \[sensitive content hidden\] approved the implementation of Cin7 after I presented the benefits that we will gain and he find the cost reasonable. Review Source JS Joe S. Director of Operations Food Production Used the software for: Less than 6 months ### "Fantastic Product, Especially at its Price-Point" July 1, 2020 4.0 Cin7 has helped us streamline our business, identify shortfalls, and helped us to leap into where today's technology is operating at vs. our previous, DOS-based software. Pros SAAS is huge for us. It's available whenever and wherever we need it since it works offline. We're using it for purchasing, inventory management, creating orders at our customers locations, fulfilling the orders in warehouse, then delivering. Although we're hacking the POS module to function as our order taking module, we've been able to work with the support time to accomplish what we need to keep our business running. Cin7 is very reasonable from a cost perspective. An ERP would run us north of $25k, in some cases $40k! Cin7 is a great solution to help our small business grow, and we anticipate Cin7 being able to scale with us. \[SENSITIVE CONTENT HIDDEN\] in sales, \[SENSITIVE CONTENT HIDDEN\] in onboarding, and \[SENSITIVE CONTENT HIDDEN\] in support have been integral in our success with Cin7. Cons Given we're on the most affordable plan, the support is challenging given we don't have a dedicated rep. So the onus is on me to be dilligent in getting our issues resolved. That said, whenever I've pushed, Cin7 has been there to help us find the solution. The fact we're "hacking" the POS module to be an order taking module is a con, but again, that's us being frugal and not wanting to invest in an ERP. Review Source Response from Cin7 July 14, 2020 Hello Joe, Thank you so much for your review. We're thrilled to have you as a customer and happy to learn that Cin7 has been able to help in so many aspects of your business. We'll be sure to share your words with the rest of the team. We also take to heart your comments about support. With our recent change in leadership, we have started to put more resources into areas where we know improvement is needed. That includes finding ways to ensure our customers get the help need in as timely manner as possible. While we keep working on that, we look forward to continuing to work with you and to see your business succeed. Sincerely, The Cin7 Team IC Iliano C. Owner/Director Retail Used the software for: Less than 6 months ### "Overall good - relatively steep learning curve but manageable" November 26, 2020 4.0 We used excel spreadsheets to track orders from multiple sales channels (Shopify, email, phone, Instagram, messages etc). We manually entered every single Shopify invoice into Xero AND onto our spreadsheet. We then manually entered every single tracking number onto our spreadsheet too AND into Shopify. This was all fine when we had 1 or 2 employees and doing 100 or 200 sales per month. Now at 1000+ sales per month and growing, we needed a way to automate this process. We looked at Cin7 and 2 other similar software for Inventory management and decided this was the best. We are paying extra to have this custom integrated into our 3PL warehouse so orders will be automatically sent for picking and tracking numbers etc will automatically flow back. Currently we're still a couple of weeks away from the integration being finalised so we are still manually bulk exporting orders to the warehouse. However all Shopify invoices are automatically imported into Cin7 and then flow into Xero. My advice would be to dedicate 1 (if possible 2) people to the implementation. Do the training vidoes and then when you are ready to 'Go Live' make sure you have 2 or 3 days clear as you will need it to get up to speed and get comfortable. Pros To switch Cin7 on was relatively easy. Once we went live with it, it all works quite well, it's just a matter of learning how it differs to the software we used previously. Support when going live is good, i had pages of questions over several days, all of which have been answered. Cons There are still manual processes required when it comes to Xero however the time savings and automation are obivous. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni I felt Cin7 had better sales and support processes and was a more 'comprehensive' package. Plus their 3PL integration is custom made for you (at a cost of course). Review Source Response from Cin7 November 29, 2020 Hi IIiano, Thank you for your review! We are thrilled to know our software and support have met your business expectations. Thank you for being a Cin7 customer! Sincerely, Erin (Marketing Team) CM Carlos M. Director Apparel & Fashion Used the software for: 2+ years ### "Excellent Software" November 10, 2021 5.0 Information accuracy was key to choosing CIN7, it has made transacting much quicker and simpler. Inventory management was extremely important, maintaining spreadsheets doesn't work in the long run and CIN7 is brilliant. Pros I love the integrations, my entire system is linked between B2B, shipping, ecommerce platforms and the warehouse for distribution. Cin7 does the job of several people, and it does it fast and accurately. We'd be completely lost without CIN7. We researched other similar platforms but nothing comes close to CIN7. Cons There is little to dislike, but if I had to say something it would be that it is sometimes slow. It could be related to other factors. I would love it if there was app for tablet. Reason for choosing Cin7 Omni CIN7 captures everything we need, from inventory to ecommerce applications, the choice was simple when we found it has all the applications we needed. Review Source AR Artem R. President Retail Used the software for: Less than 6 months ### "Bugs & no support" July 3, 2020 1.0 I was very patient. We spent almost 2 months getting ready to go live. Paid them upfront. The day we went live our "pre-live" manager disappeared, post-live support is not there. They couldn't fix even one out of 3 failing connections. Nothing works, we're doing all the inventory on paper now. Pros It has most of the features we need for our business. Integrations with all marketplaces we use and shipstation. Cons 3 out of 4 integrations failing. Basic functionality like order status updates when shipped via Shipstation fails. Wrong inventory pulled when items sold on marketplaces. Cin7 support admitted connection bugs but couldn't fix them for over 45 days now. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Brightpearl](https://www.capterra.com/p/124180/Brightpearl/) Reason for choosing Cin7 Omni Seemed like a good functionality/price combination. They've made a great presentation showing all the functionality we need. They forgot to mention that most of the functionality will be failing and when carrot sold, pulling beet worm inventory, even when mapping shows the right link from carrot to a carrot. I wish someone would post this kind of review before I made a choice. Switched from [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/) Needed more integrations which inFlow don't have. As a warehouse management solution inFlow was perfect, now I understand it. Review Source Response from Cin7 July 14, 2020 Hello Artem, We're sorry to learn of the difficulty you've experienced resolving issues with our platform. With our recent change in leadership, we're making it a top priority to earn the confidence of all our customers. We know there's room for improvement, and we thank you for the patience you've shown so far. We will reach out to you directly to help resolve your issues. Sincerely, The Cin7 Team SR Skye R. Managing Director Chemicals Used the software for: 2+ years ### "Very user friendly" January 25, 2023 4.0 CIN7 makes managing my business far more efficient, allowing me to work more on my business instead of in it. Pros The most intuitive and user friendly software I've used yet. Integrates seamless with Xero & Shopify and reporting options are endless. Cons Doesn't always correctly allocate stock to completed orders. Review Source RS Robert S. Operations Director Apparel & Fashion Used the software for: 2+ years ### "Inventory Management Sorted!" February 20, 2023 5.0 Cin7 Omni has given us complete visibility of our stock position with almost real time updates. The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports. Pros Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system Cons The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value Review Source AJ Anneliese J. Director Consumer Goods Used the software for: 2+ years ### "good but complex " February 2, 2023 5.0 I have been with cin7 for a very long time and the usability has gotten better and better, I wish the pric would stop going up especially with out andy warning! Pros I like that I can see my whole business from one place. Cons there are some reports that would be useful to have, I liked that I could view a total $$ of orders from the sales order page but this was removed. I would like to have location search options for the crm and also search by product options in the crm Reason for choosing Cin7 Omni simply because I had a friend working at cin7 at the time and also i could import product on consignment Switched from [Xero](https://www.capterra.com/p/120109/Xero/) i need more inventory functions Review Source OH Omar H. Used the software for: ### "New user excited by level of functionality, quality of platform, and sincerity of help" December 20, 2016 5.0 We are a small business with 6 employees based in Australia and working in the construction supply industry. We sell mainly to trade, via trade credit accounts, but also do some wholesale and retail sales. We have around 500 account customers and 7000 product lines. Due to the size limitation of our site we do a large number of stock turns on many items, so inventory management, ease of generating orders and stock receipting are very important to us. The competitive nature of our industry demands the capability to have multiple discounting methods which are applied at both customer and product (quantity based) levels enabling accurate and consistent pricing to customers. We have been using another software for over two years with another cloud-based POS/inventory/CRM product and have recently switched to Cin7. In short, I wish we had swapped sooner. Though we have literally only been using Cin7 'live' for three weeks now, the experience is so superior, so 'next level' that it is clear to me we were simply using the wrong package for our business. While we are still learning and growing into the Cin7 package, we are finding that its operation is streamlining our processes, increasing our invoicing accuracy and assisting with our inventory management. Integration has been nearly flawless, with hours saved every week on automatic invoice due date production. Despite many offers of more involved training, Cin7 is so logically constructed that we taught ourselves, with the aid of available on-line help resources and the occasional email or phone conference with our mentor. Having a dedicated project manager from Cin7 to guide us through the 'onboarding' process was brilliant, saving the usual frustration of explaining the same thing to multiple people in a standard help desk environment. Our manager really took the time to understand how we do business and then show us how our requirements could best be implemented. Staggeringly we had some customization specific to our needs built into the platform in a matter of hours during the onboarding process. The whole task of switching from old to new could not have been any more straightforward. I look forward to becoming more adept with Cin7 and using what I learn to increase productivity while bettering the interaction between our business and our customers. Review Source Response from Cin7 January 10, 2017 Hi Omar, thank you for the overall 5 star review! Great to hear you taught yourself how to use Cin7. Awesome to hear it has helped streamline your business process and you're still finding new features that benefit your business. We look forward to the continued support and value you as a customer. 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