# Page 5 | Cin7 Omni Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Cin7 Omni the right Inventory Management solution for you? Explore 600 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133133/Cin7/reviews --- Cin7 Omni 4.3 (600) [View alternatives](https://www.capterra.com/p/133133/Cin7/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Cin7 Omni ## Showing most helpful reviews Showing 101-125 of 600 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Used the software for: 2+ years ### "Customer Service" May 15, 2017 3.0 Pros We have been with Cin7 for several years now and although the initial customisation provides ongoing challenges for us, we have experienced really good customer service recently for any day to day issues and problems we encounter. The team get back promptly, mostly with a solution and otherwise with suggestions of what we can try to help get around issues. Cons As our system was so heavily customised initially, and parts of the planning side remain incomplete, the system doesn't provide a complete end to end solution for our business. This means a lot of workarounds to get the information required out of the system so planning takes longer than it should. There was a heavy reliance on one programmer which is always a dangerous position to be in and hopefully this is no longer the case moving forward. Review Source AA Ahmad A. owner Retail Used the software for: 2+ years ### "Expensive and buggy" December 2, 2017 2.0 Pros It provides you with open-ended functionality and is less restrictive. I am able to pull good reports and track my sales and products. Sale orders are easy to generate Cons It is still a software full of bugs also they have had a huge increase in price one after the other. Their explanation is that they have so many more new features. the reality is we don't use any of the new plugin and or features but we went from paying lesser amount to now more amount. We are locked in of course and it will take many months before we can move on which we will pay more a month for the functionality we use is grossly overpriced. with a phone call and two weeks notice to increase the price by more than 40% Soon I am sure there will be more software makers on the market in this field to bring these ridiculous prices for these types of apps and I hope that day comes sooner rather than later. Some cons in dot point \*layout for the category is out \*you cant have bundled products Review Source Response from Cin7 December 4, 2017 Dear Ahmad, We are sorry to hear of your concerns. We want Cin7 to work for you, and we do place a high value on customer satisfaction. An account manager will be in touch with you today, and we hope to address any issues you have. KF Kenniesa F. Operations Manager Wholesale Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT\] Is Awesome!" December 14, 2022 5.0 Inventory Management, Online and Retail System Management, Accounting Integration, Manufacturing and Production Management. I don't know if anyone has yet but we plan to test out and potentially use every feature that Cin7 has. Pros It is the one-stop shopping of e-commerce and inventory management, every feature we were looking for we found with Cin7. All of the agents we dealt with were great and \[SENSITIVE CONTENT\] has made the process very simple for us and he has a great personality. Cons There is a learning curve that makes sense due to how many features there are however Cin7 has an efficient and thorough onboarding process. Alternatives considered [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni They met every need we had. Switched from [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) It wasn't meeting our company's needs. Review Source AK Aleksei K. Office worker Wholesale Used the software for: 1-2 years ### "Let's give routine to robots and start thinking more!" June 1, 2017 4.0 Pros I know the Cin7 for a couple of years. I can see guys are growing very fast and the management quite delays to the growing of the company. The company spending a lot of time to advertise the Cin7. In my opinion, the company does not spend enough time to develop the Cin7 and work with customers especially to make customization for them. The developers and support team quite late for the fast growing company. Simple things working very well, but if you want something special for your special business process Cin7 answer we can not do it. And at the same time, I receive the same answer for some simple things which should be done by default. The Cin7 developers develop firstly what more popular under the requests from customers, so this is just one way of communication. They do not ask all customers if they need something and do not share information what other customers ask from Cin7 to make for them. Because some of the customers just simply do not know what they could possibly have from Cin7 to make their business better they need to have a support from Cin7, otherwise, some companies will loosing money on something which Cin7 could possible automatise for them or show the short cut. So the priority of development not actually going the right way. Would like to see more options for users create their own interface, reports, etc. without asking Cin7 make it for them. Cin7 can save a lot of time for the customers if Cin7 will work more to customization way. Review Source GP Greg P. Owner Furniture Used the software for: 1-2 years ### "An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us! " August 31, 2017 5.0 Complete business overview and control in real time. Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration. Pros Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace. The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option. Seemless integration to xero and shopify make life a breeze. We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks. The reporting is great and the Smart Buyer software has made our lives easier. Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time. An awesome product that keeps getting better and better. Cons Being in South Africa some times support takes awhile. Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this. Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back! Review Source Response from Cin7 September 15, 2017 Hi Greg, thank you for the overall 5 star review! It's great to hear that Cin7 has helped you be able to manage your 9 retail stores and warehouses. We look forward to the continued support and value you as a customer. SL Sara L. Inventory manager Retail Used the software for: Less than 6 months ### "Cin7 review" March 19, 2023 4.0 Pros Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly. Cons There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them. Alternatives considered [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Switched from [Unleashed](https://www.capterra.com/p/126644/Unleashed/) Trade gecko is sunsetting and Unleashed couldn't support variants and Shopify locations. Review Source LB Lachlan B. General Manager Wholesale Used the software for: Less than 6 months ### "Decent software Terrible support and service." October 18, 2019 3.0 Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software. 'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks... Pros Powerful reporting functionality. Cloud based so good access. Cons Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[Geckoboard](https://www.capterra.com/p/153066/Geckoboard/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reason for choosing Cin7 Omni It appeared to have better method of dealing with our specific taxation requirements. Ironically we were heavily influenced in the decision by the dedicated onboarding process which has turned into our biggest issue. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) need to integrate with Xero accounting software. Review Source Response from Cin7 October 24, 2019 Hi Lachlan, Thank you for your feedback. It looks like our team escalated your account to senior customer service representatives early last week. We apologize for your frustration and thank you for your patience. Our representatives will continue to work with you to resolve these issues. JZ John Z. Director Sporting Goods Used the software for: 1-2 years ### "Cin7 user review" November 9, 2021 4.0 The initial implementation was not great. We relied on Cin7 implementation team. If I had to do this again now that I am familiar with the software I would import and set up our products instead to getting Cin7 to do this. It will also be great to get a post implementation health check to make sure everything is working the way it is suppose to work. Pros The product is easy to use. We do all our order processing and invoicing in Cin7. It makes it easier to use one platform when selling through multiple channels. Cons I am not always confident that Cin7 integrated with the different platforms we sell through. Recently I discovered that Cin7 stopped integrating with Ebay so I had to set this up again. Reason for choosing Cin7 Omni Cin7 was capable of dealing with multiple websites and sales channels. Review Source Lucy W. Team Assistant Retail Used the software for: 2+ years ### "Flexible software to be used for many aspects of a company" January 9, 2023 5.0 Pros The reporting system on Cin7 was fantastic for our company, KPIs were recorded through it, as well as stock management. Cons Customer service wasn't very good, when we had an issue it always took a long time to resolve. This was a real issue when it was to do with stock, it showed incorrectly on our website, so an urgent request. Review Source BF Brenda F. Company Secretary Retail Used the software for: 2+ years ### "Combined POS and inventory" December 9, 2021 4.0 Our management of stock is greatly improved, and selling on iPads is a big advantage. Pros The combination of POS and inventory management in one package was essential for us, and also the fact that it is linked to Xero. Landed cost is also a large benefit as we import in euros, sell in GBP and need to include freight and custom costs in the cost price, which Cin7 handles superbly. Also, units of measure are important , to enable us to buy in units, but sell in units, metres or boxes. Cons Support is difficult as it is by email only. Review Source MH Marnie H. Director Retail Used the software for: 2+ years ### "Pathetic" March 5, 2023 1.0 Horrible. There customer support was weak originally, now it is non existent. There used to be phone support that they have now removed, an email support ticket system that no one responds to and a live chat that is always unavailable. Pros System is full of bugs and customer support is not existent. Avoid Cin7 at all costs! Cons Customer support and their management of SOH levels. Review Source MR Mark R. Director Retail Used the software for: 2+ years ### "Missing feature for multiple locations" October 28, 2021 3.0 Average, have to sync everything from entering stock to doing orderings. etc Pros Front end POS works well. Staff seem to like the POS but not the back end of the system. Cons WE have several stores but only use 7 at one due to the fact it does not allow to run separate pricing or sales at individual stores, everything is set at the one price. Example if store A wants to run a special on a product. It has to do it manually or all the other stores have to run the same promotion. Also if store B wants to sell a item for an extra 50cents to cover freight costs, no can do. Reason for choosing Cin7 Omni We trailed it in one of our stores. Still waiting on a better option, the other stores run Tower which allows separate pricing for each location and is a bit cheaper Review Source VR Verified Reviewer Owner Accounting Used the software for: 2+ years ### "Expensive, comprehensive but slightly cumbersome" September 20, 2018 4.0 We had real issues with clients managing their stock levels, movement of stock, manufacturing of goods, and warehouse management. We moved several clients onto CIN7 and it does the job very well. We can have a stock figure live, online any time of the day or night. Pros Fully featured software. They really have thought of every eventuality and cater for it. There are so many things you can do with this software. Cons It's so big and bitty that it doesn't feel good or easy to use. It is stable and reliable but doesn't feel that way. It has so many features that it's really difficult to set up and not that easy to learn to use. It's not the most intuitive software. Review Source Response from Cin7 September 23, 2018 Thanks for your review and feedback. We are glad Cin7 was able to address some of the critical issues faced earlier. JG Jess G. General Manager Consumer Goods Used the software for: Less than 6 months ### "Just beginning the the CIN7 journey however all looking positive!" July 21, 2022 4.0 Pros A cloud-based solution that is easy to use and understand, offers out-of-the-box integrations with EDI and other API-connected systems. This has ultimately helped to further develop and systemise often complex and time consuming, manual workflows and processes. The onboarding experience has been a positive one, often breaking down complicated processes into bite-sized implementation goals which are easy to understand and achieve. In addition to the face-time with CIN7's onboarding team there are plenty of videos and learning modules to guide you through the set up and ongoing use of the platform. CIN7 is a breath of fresh air compared to some of the more legacy systems out there that are cumbersome and heavy to implement and run. Cons There are some features/functions that require nuanced setup during onboarding that are not obvious unless thoroughly uncovered and discussed during the exploration phase. Would love to see a more intuitive interface - some things aren't completely obvious - after an explanation they do make sense, however require some remembering to repeat in the future. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Cin7 Omni Previous experience and use of Cin7, ease of use, cloud-based platform Review Source AA Ahmad A. owner Retail Used the software for: 2+ years ### "No support and functionality continuedly deteriating" October 28, 2020 1.0 In the beginning, although it crashed it was priced well and it served us well but as time went on the software went backward I'm very disappointed and i will be changing over to something else Pros I liked how flexible it was and easy to use Cons The software went from affordable to expensive but there was no return for the extra cost in fact it went backward as far as support. in fact, as I'm writing this I have tried to import invoices to Xero for the last hour and there is no solution in sight. I know if i submit a ticket there is a big change there will be no answer ever so now I'm thinking there is no point. Last week our emails didn't work we had to put 5 tickets and called a few times until it was fixed the amount of work we had to do manually was ridiculous. They tried to Review Source AG Andres G. Administrative Director Wholesale Used the software for: 2+ years ### "CIN7 for Wholesale" June 2, 2021 5.0 Cin7 has been great overall with our company. Their team leaders make sure that we are well taken care of and when we require a hand, they are there to help us find a quick and efficient solution. Pros Cin7's greatest capability is its ease of use. From the start, our employees are able to have a strong grasp of the system. Cons Communication. We use cin7 for all of our business operations. From warehouse management, delivery scheduling, all the way to backend sales. Cin7 must implement a way for its users to communicate and plan activities better. Review Source Response from Cin7 June 8, 2021 Hi Andres, Thank you so much for sharing your thoughts on Cin7! I'm pleased to hear you and your employees have been able to navigate the software efficiently. It's awesome to hear Cin7 has met your business needs and that you've had great support. In terms of your feedback, we will ensure to pass it on! We appreciate your feedback as it helps us to improve for you and other customers! Thank you for being a Cin7 customer, Andres! Warmest Regards, Erin (Marketing Team) VR Verified Reviewer Finance Accounting Used the software for: 1-2 years ### "Cin7 inventory management when you growing platforms you are selling across" March 30, 2020 4.0 Cin7 has helped our clients who had problems with keeping track of their inventory. It has meant greater efficiency when selling and quicker sales for our clients. The efficiencies which have been established by introducing this system have resulted in better costing and better sales figures as well. Pros Once you have loaded your products into the Cin7 system, you are able to closely track your products by location and quantity. It makes the process so much easier for sales staff who are able to see quantities and where quantities are located as they create sales orders. Cons For people without accounting knowledge navigating the system can be a but intimidating but once you are trained and have the knowledge, the benefits far outweigh this cost. Review Source Response from Cin7 April 1, 2020 Hi there, Thank you for this awesome review! We're very pleased to hear our software is meeting your business needs. We hope you are staying safe and healthy, and thank you for being a Cin7 customer! Marc Z. Principal at Rype Sydney Management Consulting Used the software for: 2+ years ### "A deeply rich solution that helps drive business forward" August 16, 2016 5.0 This is a fantastic solution for anyone selling across multiple sales channels. Completely eliminates overselling and its forecast reports make it really easy to plan our next production cycle. Pros Very simple with skus on all the products Great solution for multi-channel selling Saves so much time and operating costs Once the setup was complete it works like a charm. No more worries when a last item sells on a channel as Cin7 Reports on product sales provide info to make better decisions Cons Initial set up does need support No phone support unless you upgrade your plan Review Source Response from Cin7 August 16, 2016 Hi, thank you for the 5 star review! It's great to hear that Cin7 has been a fantastic solution for your business! We look forward to the continued support and value you as a customer. NB Nick B. CEO Apparel & Fashion Used the software for: 2+ years ### "OCC Apparel <-> Cin7 great teamwork!" December 13, 2021 5.0 Love Cin7. Been with them from the very very start. \[SENSITIVE CONTENT\] and the team were always hands on and very helpful. Pros Simple to use and the customer service is great. Cons Finding the time to implement all the benefits. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) Reason for choosing Cin7 Omni Customer service and hands on support of the the founder. Review Source SK Staci K. COO Luxury Goods & Jewelry Used the software for: 2+ years ### "Sheryl Lowe Review" February 8, 2023 4.0 Pros Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of, Cons User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing, Switched from [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) It didn't work well for us Review Source VR Verified Reviewer CEO Capital Markets Used the software for: 1-2 years ### "uge potential but still some major things to sort" November 13, 2018 4.0 Mix bag - from awesome features and ideas to very hard to implement and things that were promised turn out to are not offered and make the price steap for what you get. Pros user interface - continues invation of the product - some customer service people are very awesome and switched on - mulitcurrency use - Cons lake of integration to software - simple emailing jobs to warehouse is difficult - no job stage is driven actions possible - reporting per branch as default is not possible (you see always all branches, all your products incl and all the inventory) and need to be adjusted everytime you run the report - customer service can be very unresponsive Review Source Response from Cin7 November 19, 2018 Hi There, We would love to discuss these issues with you to ensure you are having the best experience possible. If you can please email marketing@cin7.com your contact details and a Technical Support agent will contact you to go over each issue in detail. RH Rachel H. Office Manager Retail Used the software for: Less than 6 months ### "New User" May 8, 2020 5.0 I had to sign on when we were not busy during COVID-19 pandemic. Unfortunately, i was not able to take advantage of the first month set up as much, since no orders were coming in. However, once i was full time (this week only) i had a lot of questions that were all answered by email quickly. Pros I switched and so far am enjoying the reporting - basically you can customize your reports to whatever information that you need. I am still working on setting up a great CRM details, but other than that the QBO integration is great as well. Cons My sizing for shoes are 10, 10.5, 11, 11.5 and all the half sizes end up being at the end of the list when creating orders - they do not stay in numerical order. Cant just easily click the stock and change the number, you have to export and then import. It is not too tedious but i would like to be able to just edit stock easily if i see one error in one shoe a certain day. Reason for choosing Cin7 Omni B2B website Switched from [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Stitch labs 1. did not sync back and forth with QBO much 2. reporting - there were no reports that could show stock OH, incoming, and available per warehouse - which was essential for us 3. Stitch does not capable of bar coding Review Source Response from Cin7 May 13, 2020 Hi Rachel, Thank you for the starred review. We are glad to learn that you found value in our software and support team. We will share your feedback with our product team as we are always working hard to improve our software. PM Prudence M. Marketing & Sales Director Packaging and Containers Used the software for: Less than 6 months ### "A GAME Changer" February 3, 2022 5.0 We have more control and visibility over our inventory from purchasing to the way we warehouse, we have also been able to have more accurate insight into our margin, processing and dispatching is fast and easy, and Can7 integrates with xero and shopify perfectly! Pros I worked on the project with \[SENSITIVE CONTENT\], who was a wealth of knowledge, making the integration process seamless, communication was clear, and GO live was made so much easier and stress free with his support and fast replies. He made the whole experience a lot less daunting and was fast to offer solutions and find fixes to anything not working initially extremely quickly, which is so important in a fast paced business, that switched operational procedures overnight with this amazing software. Cons There is nothing I have found so far, in fact I am sure I will find much more to like. Review Source TC Trevor C. Supply Chain Manager Food & Beverages Used the software for: 2+ years ### "Disappointed & Unreliable" August 16, 2022 1.0 Customer Support and resolution of support tickets is poor, Customers reach out for help with the expectation that SME will address your concern in a timely fashion. Exposing your customer on ongoing EDI & reporting issues that put sales at risk without support of feedback is not the best way to drive confidence with customers Pros It's easy to use, easy to navigate and has a pretty good reporting suite - however the reports are not always accurate which create doubt in the system accuracy. Cons There always appears to be an issue with the system. Service tickets for help are not actioned in a timely fashion. Upgrades t the system have created issues to the system after upgrades are deployed. Reason for choosing Cin7 Omni I didn't... but will start exploring alternative options to provide the business with confidence in ERP requirements and to improve customer experience. Review Source AH Allan H. Acconting Manager Retail Used the software for: 2+ years ### "Cin7 Review" February 1, 2023 5.0 It is so easy to use and exactly what the business needs to ensure stock control and supplying our customer needs Pros Easy to use and integrates with our Accounting Package Xero so easily Cons The occasional need to us the Authenication process Reason for choosing Cin7 Omni Not Applicable Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.