Who Uses This Software?

Contact Center Operations and Outsourcers


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OpsTel Services
  • opstel.com/
  • Founded 2010
  • United States

About Profile Watchdog

Profile Watchdog, an automated agent profile management solution, takes the guess work out of this process and reduces your cycle times from weeks to minutes. Key features include: - Centralized entry point with single profile data form submission - Closed loop processing with minimal human intervention - End user notification and audit trail reporting


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Profile Watchdog Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Profile Watchdog Reviews

Ease and Usefullness of the tool

Apr 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted to take a minute and thank you for all of your exceptional support and praise you on the ease and usefulness of the tool. From a provisioning and data integrity perspective, I know that once we better align our internal business process, your tool will make such an improvement day to day. From my perspective, I hope that we are able to continue the great partnership and integrate more roles, applications, and business process items into your tool.