--- title: "Autoflow Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Autoflow Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/133154/autoflow/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Autoflow Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Autoflow ## What is Autoflow? Autoflow is a web-based, simple workflow and communication tool developed to bridge gaps regularly happening inside and outside of an auto repair shop. Created by a shop owner, we are uniquely positioned to understand and identify the challenges facing shop owners today and strive towards providing the industry with one seamless product that automates and streamlines everyday processes, resulting in improved shop efficiency, customer service, and profitability. ## What is Autoflow used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 56 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $229.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Autoflow?[Manage this product listing](https://www.g2.com/products/autoflow/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Autoflow 4.8 (56) VS. [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price $229.99 Flat Rate, Per Month Starting Price $39.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (56) Ease Of Use 4.5 (661) Value For Money 4.7 (53) Value For Money 4.7 (623) Customer Service 4.8 (53) Customer Service 4.6 (591) ## Autoflow alternatives Highest Rated [4.8 (748)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (264)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $279.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/133154/autoflow/alternatives/) ## FAQs about Autoflow Overview ### Which roles and teams benefit most from Autoflow? Autoflow is most used by automotive shop owners, service managers, and general managers who oversee repair operations, customer communication, and daily scheduling. Service advisors and technicians use it to manage inspections, approvals, and repair updates, while executives and sales leaders monitor shop performance, customer follow-up, and operational accountability. Answer based on 56 reviews Overview ### What company size and industries is Autoflow built for? Autoflow is for small automotive repair shop owners, with 91% of reviewers from small businesses and 95% in automotive. It also has limited adoption among enterprise organizations (7%), plus management consulting and research firms (2% each). Its most common use case is auto repair, reported by 62% of reviewers. Answer based on 56 reviews Features and Usability ### What are the key features of Autoflow? Autoflow includes core service-management features such as work order management, service history, appointment scheduling, and inspection management. Technicians can review vehicle history, complete repeatable digital vehicle inspections, and track assigned work. Third-party integrations connect Autoflow with shop management systems, while reminders support customer appointment communication. Answer based on 18 reviews Overview ### What features does Autoflow offer for auto repair shops? Autoflow provides customizable communication, inspection, reminder, and workflow tools that fit many shop processes. Service teams value automated texts, real-time status notifications, and settings flexibility, while some users want more built-in capabilities, easier customization changes, longer session timeouts, and clearer workflow setup for work orders, quality control, and inspections. Answer based on 15 reviews Pricing ### How much does it cost and what fees or limitations are included? Autoflow starts at $229.99 per month for the Accelerate flat-rate plan. Elevate costs $299.99 per month, and Innovate costs $389.99 per month. Accelerate includes texting, scheduling, reporting, and Text-to-Pay. Reviewers describe the system as expensive, with one saying each new shop needs a separate subscription. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Autoflow integrate with? Autoflow integrates with 10 third-party tools, including reviewer-confirmed Tekmetric and Protractor for shop management, point-of-sale, invoicing, repair orders, and inspection workflows. Its catalog also lists ALLDATA, Mitchell RepairCenter, NAPA TRACS, Shop-Ware, 360 Payments, and MaxxTraxx, supporting data exchange across automotive repair operations and customer communications. Answer based on 21 reviews Getting Started and Support ### What training and onboarding options does Autoflow offer? Autoflow provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation serves as written reference, and videos provide on-demand instructional material. Answer based on 3 reviews Getting Started and Support ### What customer support options does Autoflow offer, and how do users rate the experience? Autoflow offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as knowledgeable, responsive, and willing to walk them through features or resolve issues quickly. Some users value direct access to support and leadership, while one reviewer found support harder to reach and wanted an in-app contact button. Answer based on 31 reviews Features and Usability ### How well does Autoflow handle digital vehicle inspections? Autoflow gives auto repair shops customizable digital vehicle inspections with photos, recommendations, and customer access. Shop teams value consistent inspection workflows, visual repair evidence, and status visibility that can build trust and support approvals. New technicians generally learn the process quickly, although some users report occasional inspection attachment issues. Answer based on 17 reviews ## Features AI summary Based on 2,452 Auto Repair reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Autoflow supports all three features that reviewers consider most important: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Combined, these capabilities help auto repair businesses create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work organized and move vehicles through the shop with fewer delays. Work Order Management 4.6 (30) 56.67% of 30 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Service History 4.7 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Progress Tracking 4.7 (25) 72.00% of 25 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Workflow Configuration 4.7 (23) 47.83% of 23 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs Third-Party Integrations 4.6 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Alerts/Notifications 4.4 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoflow 38 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Flows: Track products to determine when they are shipped, in transit, or delivered. - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Updates: If your funding amount ever increases, your firm should be able to provide you with an updated 409a report. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (55) 4.6 Based on 55 reviews ## Pricing Value for money 4.7 (53) [View pricing plan details](https://www.capterra.com/p/133154/autoflow/pricing/) Accelerate $229.99 Flat Rate,Per Month It includes: - Customizable Workflow - Online Scheduling & Google Reserve Booking - 2-Way Text Messaging - Reporting - Calendar - Text-to-Pay - Convert Online Leads via Web Widget - Automate Google Reviews - Self Check-In via Kiosk Elevate $299.99 Flat Rate,Per Month It includes: - Digital Vehicle Inspection - Customizable Workflow - AI-Enhanced Technician Notes - Self Check-In via Kiosk - Online Scheduling & Google Reserve Booking - Rainy Day Follow-up - Convert Online Leads via Web Widget - AI History Mapping - 2-Way Text Messaging - Automate Google Reviews - Reporting - Calendar - Text-to-Pay - Service Reminders (Manual\*) Innovate $389.99 Flat Rate,Per Month It includes: - Techflow - Work Order - Rewards & Referrals - Digital Vehicle Inspection - Customizable Workflow - AI-Enhanced Technician Notes - Self Check-In via Kiosk - Online Scheduling & Google Reserve Booking - Rainy Day Follow-up - Convert Online Leads via Web Widget - AI History Mapping - 2-Way Text Messaging - Automate Google Reviews - Reporting - Calendar - Text-to-Pay - Service Reminders (Manual\*) Value for money 4.7 (53) 4.7 Based on 53 reviews ## Integrations [ NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[ Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[ Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[ ALLDATA](https://www.capterra.com/p/10010667/Alldata/)[ M1 ERP](https://www.capterra.com/p/228330/M1/)[ Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)[ MaxxTraxx](https://www.capterra.com/p/2071/MaxxTraxx-Pro/)[ Yes Prime](https://www.capterra.com/p/25891/Yes-Management-System/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (53) 4.8 Based on 53 reviews ## User reviews Overall rating 4.8 Based on 56 reviews Filter by rating Counts reflect reviews available in this feed. 5(44) 4(11) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful John Ross B. Service Manager Used the software for: 3-5 years ### "Really good resource for our automotive shop!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 11, 2023 Pros My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item. Cons I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "Good Program " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 Good. I like the digital inspection and the referrals Pros Digital inspection. I also like the decline service part of system Cons Too much tire info. Confusing there should be one tire spot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Post Doc Used the software for: Less than 1 year ### "Automated app" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 July 19, 2021 Pros The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful. Cons The app can be definitely improved with more innovative in built features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "AutoFlow is a great add-on to your shop management system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2023 Customer service has been excellent Pros Very professional looking and customizable DVI Cons Notifications can take a lot of clicks to clear Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kris K. Owner Used the software for: 3-5 years ### "Vastly Improved and integrated!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2023 Overall I don't know how we would operate without this service at the level if production we are maintaining. Pros The integration into our management system has made this so much more valuable as a workflow tool. Cons Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Transparency in automotive service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 19, 2023 we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages. Pros The digital inspections, two way text communication, customer support Cons I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Billy H. Owner Used the software for: 3-5 years ### "Autoflow will change how you run your shop. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2023 Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great. Pros How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort. Cons Training 60 year old Techs to use a table was a pain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Apple Clean Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 Great. People, software and support are all great. Pros Clean and intuitive. Very Apple/Tesla clean. Great feel to the software and back end. Makes AutoVitals look like child’s play. Cons Really no CONS. As a client you always want more features but they always try to accommodate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Always getting better, always supported." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2025 I have been a user for 7 or 8 years and continuous improvements and ability to engage with the support and leadership has been a huge feature for me. Pros The customer facing process in awesome. Clients love the inspection report, but mostly they appreciate the test updates on the progress of their vehicle service. Cons The current exchange rate between Canada an US is making it quite expensive for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Franchise operator Used the software for: 3-5 years ### "Auto flow is wonderful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 Pros The convenience to the customer to be able to take the complex and make it simple, so our guests understand it Cons That it’s a separate system that our invoice aide Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/133154/autoflow/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs Autoflow](https://www.capterra.com/compare/133154-201737/autoflow-vs-ARI)