# Autoflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Autoflow the right Auto Repair solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133154/autoflow/reviews --- Autoflow 4.8 (56) [View alternatives](https://www.capterra.com/p/133154/autoflow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Autoflow Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews PF Peter F OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “I have been a user for 7 or 8 years and continuous improvements and ability to engage with the support and leadership has been a huge feature for me.“ April 8, 2025 SL Shannon L General ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “I find too often its too quick to text or if we accidentally hit inspection in progress there is no way to take it back as it's already texted the customer.“ July 11, 2023 JH John H ManagerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “I like the digital inspection and the referrals“ April 8, 2025 KK Kris K OwnerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).“ July 6, 2023 MF Michael F ownerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use.“ July 6, 2023 MW Mark W CEOAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Found idvi function to be priced to high“ October 12, 2023 AB Andrew B Store ManagerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “I have had \[sensitive content hidden\] to my location a couple of times for training, I try to attend all the video calls, I love this company and I am so grateful we get to experience this awesome change for the Auto Industry.“ July 11, 2023 th tyler h SERVICE MANAGER Automotive, 2 - 10 employeesUsed the software for: 6-12 months. “I do not like the part of making the dvi, too hard to navigate“ November 3, 2022 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John Ross B. Service Manager Automotive Used the software for: 2+ years ### "Really good resource for our automotive shop!" April 6, 2023 4.0 Pros My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item. Cons I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize. Review Source JH John H. Manager Automotive Used the software for: 6-12 months ### "Good Program " April 8, 2025 4.0 Good. I like the digital inspection and the referrals Pros Digital inspection. I also like the decline service part of system Cons Too much tire info. Confusing there should be one tire spot Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Money. Your product was less money. Got more for the money Review Source NK Namrata K. Post Doc Research Used the software for: 6-12 months ### "Automated app" July 15, 2021 3.0 Pros The best part about this app is that it provides automated reminder texts and appointments which is pretty helpful. Cons The app can be definitely improved with more innovative in built features. Review Source CC Carmine C. President Automotive Used the software for: 2+ years ### "Apple Clean Software" August 15, 2024 5.0 Great. People, software and support are all great. Pros Clean and intuitive. Very Apple/Tesla clean. Great feel to the software and back end. Makes AutoVitals look like child’s play. Cons Really no CONS. As a client you always want more features but they always try to accommodate. Switched from [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) AutoVitals was like using an Android. Nothing ever worked properly. Review Source MM Mike M. President Automotive Used the software for: Less than 6 months ### "Really enjoying it. " August 14, 2024 5.0 Very good support. Easy to talk to someone & they’re always knowledgeable Pros Integrates very well Tekmetric Easy to create your own inspections Cons A bit hard to understand the swim lanes but learning Review Source JD Jeff D. Owner Automotive Used the software for: 1-2 years ### "AutoFlow is a great add-on to your shop management system" October 3, 2023 5.0 Customer service has been excellent Pros Very professional looking and customizable DVI Cons Notifications can take a lot of clicks to clear Reason for choosing Autoflow Not only did they offer a DVI but also a customer retention product as well Switched from [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/) Was able to access from anywhere, anything that can run a chrome browser. Was able to use apple products. iPhones take better looking photos in low light Review Source KK Kris K. Owner Automotive Used the software for: 2+ years ### "Vastly Improved and integrated!" July 6, 2023 4.0 Overall I don't know how we would operate without this service at the level if production we are maintaining. Pros The integration into our management system has made this so much more valuable as a workflow tool. Cons Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service). Reason for choosing Autoflow Integration and your willingness to develop and deep Integration with Tekmetric Switched from [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Our National network switched management systems and DVI Review Source BH Billy H. Owner Automotive Used the software for: 2+ years ### "Autoflow will change how you run your shop. " June 29, 2023 4.0 Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great. Pros How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort. Cons Training 60 year old Techs to use a table was a pain. Alternatives considered [Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Autoflow The customer service was great. The other guys acted like they were doing me a great favor offering me their product. Then When I did not just sign on the dotted line treated me like I was a moron. Review Source PF Peter F. Owner Automotive Used the software for: 2+ years ### "Always getting better, always supported." April 8, 2025 5.0 I have been a user for 7 or 8 years and continuous improvements and ability to engage with the support and leadership has been a huge feature for me. Pros The customer facing process in awesome. Clients love the inspection report, but mostly they appreciate the test updates on the progress of their vehicle service. Cons The current exchange rate between Canada an US is making it quite expensive for me. Reason for choosing Autoflow UI and price compared was the main factors Review Source IF Ian F. IT Manager Automotive Used the software for: 2+ years ### "Almost perfect" August 14, 2024 4.0 We are currently dealing with some connectivity issues between our devices and Autoflow’s server regardless of our network/cell tower speeds, but other than this new issue, we have had a generally great experience. Pros Autoflow’s DVI functionality is very streamlined. Its take next to no time get our new technicians acclimated with the system. Our customers love having a digital inspection that they can review at any time after their current work is completed as well. Cons The current state of DVIs does not include the ability for the customer to approve or deny work needed on the vehicle without having to contact the salerep and approve/deny vocally over the phone. We wish there was the ability to do this without having to reconnect with the customer when theyre no longer on site. This would save a lot of time. Review Source AG Andrew G. Store Manager Automotive Used the software for: 2+ years ### "Great Automation" April 12, 2023 5.0 Measuring bay times and efficiency. Live Monitoring technician progress on individual service work. Easy Reporting. Pros Extremely useful keeping our workflow organized with precise status notifications. Robust in features and easy to work with if new features are needed to streamline our process. Cons Is there an option to integrate with CarFax (history) Reporting? Review Source MW Mark W. CEO Automotive Used the software for: 1-2 years ### "Very flexible " October 12, 2023 5.0 Overall support and application is excellent. Monthly fees are very good. Pros Flexibility in application and ability to see into repairs and requirements Cons Found idvi function to be priced to high Reason for choosing Autoflow Only one available at the time Switched from [AutoServe1](https://www.capterra.com/p/140878/AutoServe1/) Price, application, adaptable Review Source JW Jodie W. Service Manager Automotive Used the software for: 2+ years ### "Inspections that sell themselves" September 26, 2023 5.0 No problems with Autoflow. I find it to be very reliable and informative for both the customer and for us the shop Pros I like being able to show the customer what we see when their vehicle is in the shop Cons I do not use the appointment scheduler as the one I use in protractor is catered better for our needs. Reason for choosing Autoflow Other shops recommended Review Source SS Scott S. Owner Automotive Used the software for: 2+ years ### "Review" September 26, 2023 5.0 Very good, customer service is fast when there is an issue. Pros The DVI results for customer are great to send to the customer. Cons Changing a vehicle is wrong one selected. Review Source JR Justin R. Service Manager Automotive Used the software for: 2+ years ### "5-star Autotextme" December 16, 2022 5.0 Great! Pros Organization, ease of moving tiles in techflow Cons I would like to see workflow set up be more seamless, and more automated if possible. The flow from beginning to end sometimes gets jumbled based on the WO, QC, and DVI getting completed. Doesn’t seem like there’s a perfect set-up option. Review Source SJ Stacey J. Owner operater Automotive Used the software for: 6-12 months ### "Integral tool for team success" September 28, 2023 5.0 Pros Integration andc ease of use. Notifications Cons More flexibility with customer notifications Review Source DP Daniel P. Assistant Manager Automotive Used the software for: 2+ years ### "Good Inspection tool" October 12, 2023 5.0 Pros Ability to test inspection to customer. Cons Intermittent issue with attaching inspection to WO Review Source WR William R. VP Claims Automotive Used the software for: 1-2 years ### "Great product with full support" October 3, 2023 5.0 easy to use, easy to get support and quick answers Pros ease of use from start to finish, and very reasonable Cons times out too fast sometimes, would like a longer window to shut off user Review Source PK Puneet K. Tax Lead Management Consulting Used the software for: I used a free trial ### "Great software !" July 17, 2021 4.0 My overall experience has been quite good with this software. Pros The thing I like most about this software is that it provides automated reminder and appointment texts. It can also be easily customized. Cons There is surely a room for improvement in this software in terms of incorporation of some technical features. Review Source MB Mike B. Owner Automotive Used the software for: 2+ years ### "Transparency in automotive service" July 18, 2023 5.0 we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages. Pros The digital inspections, two way text communication, customer support Cons I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates. Alternatives considered [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Switched from [AutoServe1](https://www.capterra.com/p/140878/AutoServe1/) When we subscribed to autoserve1 we had tremendous interruptions in backend integration. We had revamped our processes to allow for the use of digital inspections, only to find that it created a massive headache. Review Source Response from Software Status Solutions July 25, 2023 Mike ~ Thank you for the review. We're glad to hear how well our DVI is working for you and are grateful to gain you as our customer. We place a strong focus on continually striving to make the tool better and easier to use. KW Keith W. GM Automotive Used the software for: 2+ years ### "Autoflow " July 8, 2023 5.0 Pros Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in. Cons None at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use. Review Source Response from Software Status Solutions July 26, 2023 Keith ~ We're glad to hear how Autoflow integrates well with your system and makes it easy to use, along with keeping your customers in-the-know. Thank you for the review and for being our customer. GW Greg W. General Manager Automotive Used the software for: 2+ years ### "Great Product" September 26, 2023 5.0 The support and product is great. We had tried a different DVI system and it wasn't as friendly to use or a support staff that went above and beyond to help work through issues. Pros The communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called. Cons What I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the Review Source DO Dori O. service advisor Automotive Used the software for: 1-2 years ### "Service Advisor's Hero!" July 6, 2023 5.0 Autoflow has helped increase revenue and customer satisfaction because it makes communication so much easier . The text feature helps with contacting guests for updates especially those hard to reach customers. The inspection with the pictures and motovisuals helps build trust and helps upsell needed work. Pros Autoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze. Cons When new updates are relaease there is a lag between Tekmetric and Autoflow. Review Source MF Michael F. owner Automotive Used the software for: 2+ years ### "Ease of Use" July 6, 2023 5.0 Its a very robust system that can do a lot. If you are willing to take the time in the front end you'll save a lot of time through out the process. Pros I really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use. Cons Unfortunately it seems the apostrophe doesn't work :) specifically in DVI notes. Review Source RC Robert C. Owner/ Manager Automotive Used the software for: 2+ years ### "Autoflow software" June 26, 2023 5.0 We replaced another software with Autoflow and the differences are phenominal! \[sensitive content hidden\] and his crew are on top of their game and the new features keep coming. Pros Digital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out. Cons None. Pretty much does what it is designed to do and does it well. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.