--- title: "DaySmart Vet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DaySmart Vet the right Veterinary solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133166/DaySmart-Vet/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- DaySmart Vet 4.6 (294) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of DaySmart Vet Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews RB Rebecca B Administrative AssistantVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The patient management capabilities of DaySmart Vet really simplify the workflow for our reception and treatment teams.“ July 2, 2026 AB Amanda B DVM, CEOVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “There are still some things that need to be improved with the platform as far as consistency of where communications are entered (i.e. we can email from Daysmart but the emails come back in our Gmail account and we have to copy/paste them in). “ August 13, 2026 TD Tiffany D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Particularly in our ability to schedule appointments in a more organized way that better utilizes employee time without overbooking and integrated payment processing has been a huge time saver. While most of the updates out out do not apply to our workflow, the ones that do have been very helpful.“ October 8, 2025 RB Rebecca B Administrative AssistantVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The only downside I can immediately think of is that the pop-up alerts display in the right upper corner of the screen, instead of the middle of screen where it's more likely to be noticed.“ July 2, 2026 DD Deanna D ReceptionistVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “I like the ease of using the calendar for moving appointments, the layout of the client and patient pages, adding to the patient's chart, and I especially like the customer service associated with DaySmart Vet.“ May 13, 2025 KB Kellie B Veterinarian OwnerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We are an end of life only clinic. When we send emails after the pet has died, clients do not like to see Fluffy Smith (DECEASED) in bold letters. “ May 20, 2026 RB Rebecca B Administrative AssistantVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Anytime there are bugs or issues, the support team is responsive and helpful in remedying whatever is impeding our workflow.“ July 2, 2026 JR James R VeterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Unfortunately Daysmart, being an overseas-based software, does not integrate with Australian Pet Insurance platforms for "Gap-Only" payments for clients, but this is not Daysmarts fault - a logistical deficiency brought about by distant location and we accept this, given the many major advantages of the software.“ June 26, 2025 ## Showing most helpful reviews Showing 1-25 of 294 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Lead veterinary technician Used the software for: 1-3 years ### "The best I’ve used" November 2, 2026 4.0 Pretty good! I would recommend it over any other practice software I’ve used - namely cornerstone. It has its bugs though. Pros Very accessible and easy to learn; intuitive. Lab and imaging integration is great and imaging side almost always works. Cons Siloing of tasks by role is obnoxious. Outages and lab miscommunication is more frequent than I’d like. #1 gripe is the inability to put items on the low end of estimates only. Review Source R Reviewer Administrative Director Used the software for: 3-5 years ### "Very User Friendly" October 28, 2026 5.0 We've used it since our clinic opened in 2018 and any other software that reps have sent our way have been lacking in one way or another. We typically recommend it when people are considering a new software. Pros Very user friendly and easy to access customer support. Scheduling and navigating within the software are easy to learn and to train. Cons No big complaints but we do notice that the system can run a little slower when it is going through updates but that's to be expected. Review Source R Reviewer Lab Supervisor Used the software for: 3-5 years ### "CS is quick and on Point!!!" October 5, 2026 5.0 DaySmart is a great company to used and implement in to your Vet Clinic or Hospital; however, many of my suggestions are over looked and answers not answered on many Webinars. Pros Katherine is wonderful at CS support! Every time she helps our business, it is quick and easy. She is kind and a joy to work with in the back ground IT for DaySmart. Cons It seems I have to restart my CPU every now and then to get a lab to be sent off the the LIMS cloud with my other integration machines. Review Source R Reviewer DVM, owner Used the software for: 1-3 years ### "Want a great records management tool? This is it!" October 1, 2026 4.0 No problems --- EVER! They've been great from day one, and I've used them for a long, long time. They offered training and have been very quick to respond to any questions. Pros User-friendly, versatile, customizable, affordable. DaySmart is always looking for ways to update their product and offer more. Cons I have specific treatment packages and have to manually track them. I'd love some way to have the software do that for me. Review Source R Reviewer Veterinarian and Owner Used the software for: Less than 1 year ### "Great Customer Support" September 17, 2026 5.0 Great company. Responsive. Seem to care about getting us taken care of quickly. Would highly recommend Pros User friendly interface. In depth record keeping and reports. Customer support is top notch and responsive. They never dismiss a problem as user error until it's proven to be user error. Unlike the other two PIMs we've used. Cons Does take several clicks to get info, but after time becomes second nature. Wish there were capability to send out more than one text reminder for appointments. Review Source R Reviewer Practice Manager, CVT Used the software for: 3-5 years ### "DaySmart Vet is Robust and Intuitive" September 11, 2026 4.0 My overall experience is positive. DaySmart Vet does everything we need it to do at a fraction of the cost of other "big-name" PIMS, and we are not required to pay for services or extras that we do not use. Pros It is a robust PIMS and very intuitive. Teaching new employees how to use DaySmart Vet is not complicated. Cons Their tiered support can be frustrating. Getting the right question or issue to the right person can be time-consuming and unrewarding. Once understood, issues are solved quickly. Review Source R Reviewer DVM, CEO Used the software for: 3-5 years ### "Honest Review of DaySmart Veterinary EMR system " August 19, 2026 5.0 Love it and would recommend it to anyone looking for a new veterinary Electronic Medical Record system. I have used it for 7 years now and it's great! Pros I love the number of integrations with other companies and how user friendly the interface is. It makes training new employees so much faster than any other program that I have used over the years. Cons There are still some things that need to be improved with the platform as far as consistency of where communications are entered (i.e. we can email from Daysmart but the emails come back in our Gmail account and we have to copy/paste them in). It's time consuming. Review Source R Reviewer RVT, Veterinary Operations Manager Used the software for: 1-3 years ### "Daysmart Makes our Day Smarter!" August 13, 2026 5.0 I love it! As a practice manager, i find it easy to use and navigate. The files when transferred are easy to follow. The new features that are constantly being introduced are lovely and only allow the software to perform better for us! Pros It is very user friendly. All actions and button clicks make sense. It is easy to navigate through a patient record, especially with current upgrades to the system. The Ask Daisy feature is so so helpful. Scheduling appointments are simply and clients are notified immediately. Any questions brought forward by the staff are easily answered through your amazing customer support team! Cons The inability to change the name of an inventory item as it is being invoiced. Instead, we have to make a new inventory item with slight wording change (Nasal-lacrimal flush is an inventory item, but we wanted just a nasal flush - we cannot just delete the word "lacrimal" but instead a whole new inventory item needs to be added. Kinda annoying (previous software we used allowed this!) Review Source R Reviewer Veterinarian Used the software for: Less than 1 year ### "there are better more affordable software options available with Daysmart" August 10, 2026 5.0 happy with software and was nervous about the transition btu I feel this company is organized and well run. Pros support teams that have worked with me from emailing to phone calls, to chats to zoom calls to help with my limited IT abilities Cons not enough experience to answer this question effectively but converting to another software is always intimidating Review Source R Reviewer Professional pet groomer Used the software for: Less than 1 year ### "Stele johnston" July 30, 2026 5.0 I was confused at first but take me a while to get use with it! But I’m still learning and exploring lil bit Pros Clearly organized appointments Update improvements Not of bugs issues. I haven’t use customer support yet Cons Organizing schedules Tell me who pets’ backgrounds Show me their history in system, etc.. it was not bad! Review Source R Reviewer Practice Manager Used the software for: 1-3 years ### "Definitely an improvement but still needs a lot of work for us to recommend." October 9, 2025 3.0 For the most part, we have gained significant improvements with DS. Particularly in our ability to schedule appointments in a more organized way that better utilizes employee time without overbooking and integrated payment processing has been a huge time saver. While most of the updates out out do not apply to our workflow, the ones that do have been very helpful. We are hopeful that the improvement requests we have made will be acted upon, as they would greatly change our overall experience and likelihood of recommending DS to other practices. Pros Automated reminders for exams and treatment appointments, easy payment processing, ability to customize SOAP notes, emails, & forms templates, bundles for itemized invoices. All of these things have vastly improved our client communications and given a more polished, professional presentation of our practice. Cons Fair number of inefficiencies that have not been addressed yet so we have had to create a lot of work arounds to accomplish integral tasks. The pop-up notes system has been inconsistent and makes it difficult to see patient alerts that could pose a danger to the patient or staff. Lately, the search function on the calendar has been buggy, requiring several entry attempts before it works. I wish we could create rules for how appointments are allowed to overlap, followed by the ability to quickly pull up what slots are available for that appointment type even with the overlap. The repeat appointment system is clunky and difficult to work with, especially when you need to move any of the appointments "in the chain" as we've come to call it. For example, deleting a large amount of repeat appointments that have "broken the chain" is very tedious. We would greatly appreciate the ability to just see a list of appointments and use checkboxes to select as many as needed, then delete in one go - similar to an email inbox. A better way to send clients a single list of all appointments would be huge since our clients come several times a week for months. In our previous software, we were able to say "repeat this appointment every other tuesday until December 15th" and we have missed that dearly. I would like to set up the online booking module on our website, but given our workflow and how often clients come in (1-3x a week), it is too tedious. I would also appreciate more secure e-signature similar to acrobat's that includes timestamps with IP addresses, etc. If you made this change, we could cancel our Acrobat subscription that we are only keeping because DS doesn't have this integral security feature. I'd like to see the ability for clients to fill out new client forms that automatically populate into their new account while also being secure. That would save us a ton of time we are currently spending manually entering client/patient information. We would also like to see the merge client/patient process improve. At this time, it is difficult to tell what information will be lost when merging and it would be ideal for all information to be kept so we could then remove whatever we don't want. There are reports that we wish existed or the ability to use the existing reports more easily/dynamically and it feels unfair that we would have to pay for the creation of a report DS is missing. It can be irritating to bring up a significant issue just to be met with "yeah, DS can't do that and we don't know when or if that will ever be fixed". Review Source SR Susan R. Director of Operations and Marketing Used the software for: Less than 1 year ### "Very pleased with DaySmart and highly recommend! " July 15, 2026 5.0 Our experience with DaySmart has been great overall! Our team and new hires all acclimate to it very easily. Everyone agrees that it is far superior to any other practice management software they have used at previous clinics. We are all big fans! Pros Extremely user friendly, intuitive design. Our entire team appreciates the efficient design and organization of DaySmart. Chat Support has been extremely helpful on several occasions now. They are quick to reply and keep us updated on the status of things and provide a timely resolution. Cons We wish that the patient relationships would auto populate in a drop-down menu for communication notes and exporting records (and other similar actions). It would be great to just have those relationship easily populate and the ability to select which one(s) you want to email or document a communication with. Currently, we have to reference the relationship list and then manually type the client or contact name in, then select it to add it to the application. Review Source R Reviewer Lead CSR Used the software for: Less than 1 year ### "A good PIMS that little is getting better with time " June 30, 2026 5.0 Overall it has been a rollercoaster but honestly i have learn a lot along the way, with the help of my favorite support team \[sensitive content hidden\]. Everything has been easy honestly, THEY ALWAYS FIND A THE ANSWER OR A WAY TO WORK AROUND!! Pros Overall once you get use to the system its great system honestly and now with the new change even faster. I like that you can always find everything you're looking and also you its cloud based so as management i can access it anywhere and i do not have to be at the practice to make any changes. Cons The only problem i see here is partial refunds to cards and also that in the beginning the system created new items in inventory when with already had them. Review Source R Reviewer Clinic Manager Used the software for: Less than 1 year ### "DaySmart can grow with you" November 11, 2025 5.0 very good and very helpful and accessible. I feel that we have given the daysmart team many obstacles and they have always tried (and mostly succeeded) coming up with solutions to hiccups. Pros it is buildable for each practice. It is geared to full service vets rather than shelters and spay neuter clinics, but with all of the new services that shelters and clinics are providing, this would work perfectly Cons the lack of a drug log that allows bottle numbers and negative usage is a HUGE problem in the state of Va. Also the integration from our old system did not go as planned, but that was not a daysmart problem, rather a problem with out old software that did not want to release the information. Review Source Jesica C. Veterinary Technologist Used the software for: 3-5 years ### "Great Customer Service" October 7, 2025 5.0 Pros The user-friendly interface makes it easy for our entire team to navigate, even those who are not very tech-savvy. We especially love the way everything is set up—it’s intuitive, organized, and saves us so much time during the day. The platform is straightforward and easy to use, which helps us focus more on patient care instead of paperwork. On top of that, their customer service has been excellent—responsive, supportive, and always willing to help when needed. Overall, DaySmart Vet has been a fantastic tool for our practice. Cons there are some reports that aren't available in the system so you have to contact customer support for help but once you get there its great. Review Source VR Verified Reviewer Veterinarian Used the software for: 3-5 years ### "Daysmart Vet is a good value with real customer service" August 20, 2025 4.0 Great. Even though I prefer phone conversations, my most recent issue was solved via text quickly and efficiently Pros Affordable and easy to navigate the system for our patients. Inventory management and reminders are logical to use as well Cons All support is done via chat. I prefer to be able to call with more complicated issues if I need help understanding a particular process Review Source R Reviewer Manager Used the software for: Less than 1 year ### "We're Lovin It" September 1, 2025 5.0 We have used this system for about 3 almost 4 months. So far it has been easy to use and the customer service has been spot on. If the AI assistant can not anwser the questions tech support is readily available and so far has handled everything fast and efficently. Pros Very user friendly, great hyper links, easy flow with the medical notes. Love the fact that we can open any link in another tab for easy jump back and forth if needed. Cons We are still pretty new to this system. I would say the troubles of switching over to a new system. The data transfer has had a few hiccups. Honestly I am not sure if its on Daysmarts side or the previous software. Review Source R Reviewer Veterinarian Used the software for: 3-5 years ### "Overall, Brilliant Software and Excellent Support team" June 26, 2025 5.0 Overall extremely good. In the 10 years we have been with daysmart the software has been extremely stable in fact I cannot remember any time at all where it has gone offline or had any major faults- it has never let us down, and thats saying something- so a very reliable platform. In 10 years, a handful of minor issues (maybe 2 or 3) were quickly identified and remedied by the Daysmart support team. Also the communication between the support team and users is brilliant and the support team have always been helpful, polite and really friendly when we have contacted them for queries, special requests or feedback. Pros Very user-friendly and extremely functional practice software at a fair cost for Veterinary practices. The platform is uncluttered with an intuitive layout making it a pleasure to use. Excellent back-up support. We have been with Daysmart Vet since our inception and value it both in-clinic and also on housecall rounds (via Ipad) Cons Unfortunately Daysmart, being an overseas-based software, does not integrate with Australian Pet Insurance platforms for "Gap-Only" payments for clients, but this is not Daysmarts fault - a logistical deficiency brought about by distant location and we accept this, given the many major advantages of the software. Review Source R Reviewer Operations Specialist Used the software for: 3-5 years ### "Daysmart stands apart from the rest" May 21, 2025 5.0 Over all I have been happy using daysmart for over 8 years. As other companies have approached us to use theirs like Patterson's PMS or IDEXX PMS, after testing them out, they still can't touch the level of robustness that daysmart has. Pros What I like most is that the platform does have an easy flow about it. You can go from a patient to the client easy and from the record item to the invoice with one click. I have liked the more recent changes where the record items are being put into the plan. I have seen where other PMS (Practice Management Software) do this and we have requested it for years and it is now a feature we can enjoy. Cons If I had to give a part that I like least about Daysmart, is the features / add ons. We may ask to have a feature like "easy in hospital communications board" that I have seen on another PMS but we will get a notification that Daysmart has added a new add on that would cost $x.xx that maybe no one asked for. I get it a company needs to make money but in my humble opinion if you build something with all these complimentary features than you can charge more for all of them together instead of "piece meal"-ing things Review Source R Reviewer Veterinarian Owner Used the software for: 3-5 years ### "We recommend Daysmart" May 21, 2026 5.0 Our experience with Daysmart Vet been great overall. It has made record keeping and scheduling much better than handwriting. Pros The support team are very prompt to respond and have great communication along the way. The appointment scheduling allows me to customize appointment types and block out accordingly. We are able to send out questionnaires and authorization forms to clients prior to their appointments and I love that we can include a picture in their profile. We can manage their appointments and status. Cons We are an end of life only clinic. When we send emails after the pet has died, clients do not like to see Fluffy Smith (DECEASED) in bold letters. We wish we could change that aspect. We are helping very emotional families after they lose their beloved companions. Review Source R Reviewer Receptionist Used the software for: 1-3 years ### "Receptions point of view of Daysmart " May 13, 2026 5.0 its been going well with repetition i got the hang of the website and when i have a questions its easy to ask for help Pros How Quick their team is there to help, i have had moment before where I'm not sure how to do something its easy to go to the help desk and request help. Cons the amount of tabs, and the AI feature i don't really think it can understand me the same way a human can but i do like that after a while it can transfer me to a human. Review Source Alyssa A. practice manager Used the software for: 3-5 years ### "Easy to use software" April 7, 2026 5.0 DaySmart software is super easy to use. DaySmart offers tutorials for all of the available settings making it even easier to understand and use. Pros I like the fact that DaySmart offers the option to chat with a representative right from the software. Cons I notice that the software often has glitches. The software also tends to lag or be delayed when performing daily tasks. Review Source R Reviewer Receptionist Used the software for: 1-3 years ### "Convenient and Great Tech Support" February 25, 2026 5.0 The DaySmart staff is super helpful, the system can do a lot on it's own instead of needing multiple services. Pros DaySmart is is a very convenient and quick learning scheduling software. If there is something you do not know the help desk/tech support assistants are highly knowledgeable and super quick to assist you with your issues. DaySmart is constantly coming out with improvements and updates. Cons Some of the personalization is limited in how you can truly set up how you want your system to look. It is very basic and "ready to use" in that sense. Review Source R Reviewer Vet Tech Used the software for: 3-5 years ### "Just needs a little more experience " September 23, 2025 4.0 It’s better than some systems but still needs some work. The customer support is always helpful no matter the issue you bring to the table. Pros DaySmart is an easy to understand program. When I help train new employees they can pick up on it very easily. Cons Sometimes it feels like the people who created it have never worked in a vet hospital. There’s a few things they could update to really improve the system and my efficiency at work. Review Source R Reviewer Veterinary Technician Used the software for: 3-5 years ### "Easy to Navigate/Good Experience Overall! " January 29, 2026 5.0 Pros Customer service is quick and fast to resolve. Always rolling out new updates and improvements makes for an overall great experience. Cons Patient reminders can be tricky to navigate at times and clients find they get notified too many times. Review Source