# DaySmart Vet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DaySmart Vet the right Veterinary solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133166/DaySmart-Vet/reviews --- DaySmart Vet 4.6 (282) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DaySmart Vet Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TD Tiffany D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Particularly in our ability to schedule appointments in a more organized way that better utilizes employee time without overbooking and integrated payment processing has been a huge time saver. While most of the updates out out do not apply to our workflow, the ones that do have been very helpful.“ October 8, 2025 JR James R VeterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Unfortunately Daysmart, being an overseas-based software, does not integrate with Australian Pet Insurance platforms for "Gap-Only" payments for clients, but this is not Daysmarts fault - a logistical deficiency brought about by distant location and we accept this, given the many major advantages of the software.“ June 26, 2025 DD Deanna D ReceptionistVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “I like the ease of using the calendar for moving appointments, the layout of the client and patient pages, adding to the patient's chart, and I especially like the customer service associated with DaySmart Vet.“ May 13, 2025 MS Mandi S ReceptionistVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “My appointment colors dont always transfer to where i put them in my settings and there are many different ways to do things so it makes it somewhat hard to train new people“ November 24, 2025 SR Susan R Director of Operations and MarketingVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “We are able to schedule our appointments, manage our patients, keep detailed records and all of it takes less time and effort than it did with our previous PiMS. “ October 16, 2025 CW Cami W VeterinarianVeterinary, Self-employedUsed the software for: More than 2 years. “Only other thing I have struggled with is clients with gmail accounts having issues getting emails from the Daysmart. “ January 8, 2026 RG Rachel G DVM and Sole OwnerVeterinary, Self-employedUsed the software for: More than 2 years. “It's also very easy to block off times when I'm unavailable and if an error is made, it's a forgiving system that will allow changes to be made.“ February 23, 2026 KK Kiki K CSRVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “I do not like that the system does not recognize what patient you have pulled in Daysmart when you go to the calendar to look for appointments.“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kate H. Veterinarian Owner Veterinary Used the software for: 2+ years ### "Dedicated Company" July 15, 2025 5.0 Overall I have had it since the beginning when it was Vetter and I'm still using it because overall it is user friendly. I like it because after so many years I'm very familiar with it. Pros I like the ability to chat with Tech Support. They were quick and the wait time was very minimal. Explanations are clear and the support staff is very friendly. I also like the ease of allowing clients to pay online through invoicing. Cons That a lot of my emails go to SPAM but it's not their fault. There are some things as an equine mobile vet that make it difficult to use due to the fact that I practice in multiple states but I'm not sure how to easily resolve that. Review Source Response from DaySmart Software July 16, 2025 Thanks for your continued support! Below are the basics of how your system should be configured for mobile multi-state practice. Contact support if you need more help! For mobile practice across multiple states, configure your Services Location setting to "mobile": Click "Settings" at the top of the page Scroll down and click the edit icon for "Services Location" Set to "mobile" Click the Save icon When set to "mobile," our software automatically calculates taxes based on each client's address rather than your clinic address. Important: When adding client addresses, always select the verified address from the dropdown menu in DaySmart Vet for proper tax calculations. You'll also have the option to select service location when checking in appointments. For each state you practice in, set up applicable taxes under Settings > Configuration > New Tax and configure them for the specific jurisdictions where you provide services. EA Elizabeth A. Owner Veterinary Used the software for: 6-12 months ### "Daysmart is Vet Smart Medicine " March 27, 2026 5.0 Well I love \[sensitive content hidden\]. And I'm so glad she got stuck with me for the implementation, it went really well, and I'd say overall, I wish I had switched to Daysmart a long time ago. Pros Customer service! I appreciate the prompt, humans that pop on any time we have questions. The software is really customizable, and it's been a great way to make our practice more efficient. It works with Vetcove pharmacy which means all of our online Rx are right there in the medical records making it so much easier to keep strong medical records. We are just starting wellness plans, and I think that's going to be a great feature. Cons I wish it would allow us to send bulk emails/texts for marketing. I also wish letters weren't sent out as a link, but that the actual letters was in the email/text. It would look better and be more readable for clients. I wish that forms and letters and attachments were built more into the snapshot, it's hard to get doctors/techs to toggle, so in the snapshot it would be great if there was a hyperlink to labwork. Sometimes it just needs to be IN THEIR FACE. Alternatives considered [Shepard’s](https://www.capterra.com/p/10011863/Shepards/) Reason for choosing DaySmart Vet The customer service. Ultimately a lot of products are the same, just different interface, what makes Daysmart better, is the customer service. Switched from [IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) There reports were trash, customer service non existent Review Source Response from DaySmart Software March 31, 2026 Hi Elizabeth! Thank you so much for taking the time to leave us this review. The team is very happy to hear implementation went well, and we hope the wellness plans are a great addition to your practice. We appreciate your feedback on messaging and visibility and will share it with our product team as we continue to make improvements to better support you and other practices. We're so glad you made the switch to DaySmart Vet, and we look forward to continuing to support you into the future! TD Tiffany D. Practice Manager Veterinary Used the software for: 1-2 years ### "Definitely an improvement but still needs a lot of work for us to recommend." October 8, 2025 3.0 For the most part, we have gained significant improvements with DS. Particularly in our ability to schedule appointments in a more organized way that better utilizes employee time without overbooking and integrated payment processing has been a huge time saver. While most of the updates out out do not apply to our workflow, the ones that do have been very helpful. We are hopeful that the improvement requests we have made will be acted upon, as they would greatly change our overall experience and likelihood of recommending DS to other practices. Pros Automated reminders for exams and treatment appointments, easy payment processing, ability to customize SOAP notes, emails, & forms templates, bundles for itemized invoices. All of these things have vastly improved our client communications and given a more polished, professional presentation of our practice. Cons Fair number of inefficiencies that have not been addressed yet so we have had to create a lot of work arounds to accomplish integral tasks. The pop-up notes system has been inconsistent and makes it difficult to see patient alerts that could pose a danger to the patient or staff. Lately, the search function on the calendar has been buggy, requiring several entry attempts before it works. I wish we could create rules for how appointments are allowed to overlap, followed by the ability to quickly pull up what slots are available for that appointment type even with the overlap. The repeat appointment system is clunky and difficult to work with, especially when you need to move any of the appointments "in the chain" as we've come to call it. For example, deleting a large amount of repeat appointments that have "broken the chain" is very tedious. We would greatly appreciate the ability to just see a list of appointments and use checkboxes to select as many as needed, then delete in one go - similar to an email inbox. A better way to send clients a single list of all appointments would be huge since our clients come several times a week for months. In our previous software, we were able to say "repeat this appointment every other tuesday until December 15th" and we have missed that dearly. I would like to set up the online booking module on our website, but given our workflow and how often clients come in (1-3x a week), it is too tedious. I would also appreciate more secure e-signature similar to acrobat's that includes timestamps with IP addresses, etc. If you made this change, we could cancel our Acrobat subscription that we are only keeping because DS doesn't have this integral security feature. I'd like to see the ability for clients to fill out new client forms that automatically populate into their new account while also being secure. That would save us a ton of time we are currently spending manually entering client/patient information. We would also like to see the merge client/patient process improve. At this time, it is difficult to tell what information will be lost when merging and it would be ideal for all information to be kept so we could then remove whatever we don't want. There are reports that we wish existed or the ability to use the existing reports more easily/dynamically and it feels unfair that we would have to pay for the creation of a report DS is missing. It can be irritating to bring up a significant issue just to be met with "yeah, DS can't do that and we don't know when or if that will ever be fixed". Alternatives considered [Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing DaySmart Vet I demo'd pretty much every veterinary software out there, except cornerstone and avimark because I already had experience with those and knew they wouldn't work for us. While DS was not my favorite choice functionally, it was the best value Switched from [EnvisionNow](https://www.capterra.com/p/10010577/Envision-Salon-Software/) \*envision go\* was made for a grooming business and was extremely outdated and clunky, missing very important features for customer service Review Source Response from DaySmart Software October 14, 2025 Thank you for taking the time to share such an honest and detailed review. Your feedback highlights both the progress we’ve made and the important work ahead. First and foremost, please do make sure that all of these items have been captured with support requests if you haven't done so already so that we have records that tie enhancement requests to your clinic with your specific details or steps to reproduce. - We're constantly improving performance across our entire application - I haven't heard of performance issues with popup notes, and we're investigating. - Reporting improvements and enhancements are in progress right now. Please keep your feedback coming and I'd love the opportunity to discuss your concerns and our roadmap in more detail HC Helena C. Veterinarian Veterinary Used the software for: 2+ years ### "Best PIMS out there" March 4, 2026 5.0 Excellent. Excellent patient flow, excellent customer service, excellent price and excellent integrations. Pros I really love the look, feel and ease of use in . I have recently tried out several different PIMS and this one just feels right and flows so easily. I also do EVERYTHING from my phone and this software lets me do that perfectly. The price is comfortable for me as a single doctor practice. The online scheduling options as well as fillable forms makes scheduling my appointments for my self so easy. Today I needed customer support and they were friendly and super helpful. Cons I can't really think of anything off hand. I left and tried a couple of different PIMS and I had to come back to this one. Nothing else compared. Alternatives considered [Provet](https://www.capterra.com/p/137569/Provet-Cloud/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Digitail](https://www.capterra.com/p/167764/Digitail/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)[Nectar](https://www.capterra.com/p/186557/PerkNow/) Reason for choosing DaySmart Vet The look, feel and flow along with all of the features just felt right. Review Source Response from DaySmart Software March 12, 2026 Hi Dr Helena! We are so happy to have you back! Reviews like this truly mean the world to us, and knowing that after trying other options DaySmart Vet is still the one that feels right makes us incredibly grateful. We're glad everything from the mobile experience to scheduling to customer support has been hitting the mark. Thank you so much for leaving this review and welcome back! AL Ashley L. Owner and veterinarian Veterinary Used the software for: Less than 6 months ### "Daysmart for the win!" March 24, 2026 5.0 I have had nothing but a great experience learning . It will be so helpful in my day to day. Especially as a practice owner. Pros How friendly and helpful each and every staff member has been. They are easy to chat with for any support. My start up veterinary hospital will run so much smoother than any I have worked in before. Any issues are resolved and broken down or a quick video showing step by step. It is easy to find patients and make appointments and add to a digital treatment board. The cost is well worth the value of the software and more. They went over all of the security features and they pride themselves as a leader in protecting all data. Cons The only thing I did not like was that I had to learn another type of software. But it has been so simple and they help in so many ways, chat, email, FAQs, and video library. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing DaySmart Vet I had used the above two products in my past employment and always felt like I was learning daily how to use it. I never seemed to get better at using them. And I found there was not a lot of post purchase on boarding. Review Source Response from DaySmart Software April 10, 2026 Hi Dr. Ashley! Great to hear from you! Thank you for the thoughtful review. We’re glad the chat, videos, and our team have helped you get up to speed quickly. Wishing you and your new hospital the best of luck! We'll be cheering you on and are here for you if you ever need us! :) EC Emma C. RVT, Director of Operations Veterinary Used the software for: 1-2 years ### "Workflow Issues" February 26, 2026 5.0 Satisfied, but would like to see more enhancements being added for general workflow with regard to veterinary charting Pros Customer support is very prompt. Feedback is provided, follow up is also provided and general questions addressed. Cons Limited features with workflow, no ability to incorporate body diagrams for marking abnormalities. Enhancements to make workflow easier are still under review such as being able to separate and identify records in two departments (boarding/veterinary) with higher search options included. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[easyVET](https://www.capterra.com/p/134498/easyVET/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing DaySmart Vet Current features and information provided regarding reporting capabilities Switched from [Via Analytics](https://www.capterra.com/p/177472/Via-Analytics/) Better features and security with record keeping Review Source Response from DaySmart Software March 12, 2026 Hello Emma! Thank you so much for taking the time to leave us this review! If you haven't reached out already, our customer support team may be able to help you with the body diagram and we'll pass the feedback along to our product team about identifying records. We are actively working on enhancing the flow to make the experience smoother for practices, so stay tuned for updates! Thanks again! WV Wanda V. Receptionist Veterinary Used the software for: 1-2 years ### "Easy to learn, easy to manage, excellent customer support and overall GREAT product that makes a challenging industry easier to manage." March 24, 2026 5.0 Its my all time favorite vet medicine software and i wished it was used everywhere. Its easy to learn. Its pretty much impossible to "get lost" while using it. Pros After using Cornerstone, Avimarkand and EzyVet, DaySmart is the most user friendlier software of them all. The learning curve was the easiest from all of the software's listed above. The ease to find Patients previous history, previous treatments, prescriptions used in the past, managing the inventory, communication with IDEXX labs is smooth, even if client is a frequent no show no call is easy to track. Customer service is quick and easy. With previous software's we had to wait days to resolve any issues and there was the issue that IT was in a different time zone or had heavy accents we found challenging to communicate with. Daysmart is my all time favorite and i wished it was used everywhere. Cons We can send text messages to clients but they can't reply to us. We have to use a separate software for live communication with clients which does not log onto Day Smart. That's disappointing. Also, not being able to separate which pet gets the discounts (since its not a one size fits all situation). Review Source Response from DaySmart Software April 10, 2026 Hi Wanda! Thank you so much for taking the time to leave such a kind review. It’s great to hear that the software has been easy to use and that our support team has been quick to help. I did also want to mention that we offer a two-way texting add-on, which could be a more seamless option than relying on a separate tool. If you’re interested in learning more, feel free to email vet-sales@daysmart.com and the team will be happy to help. Thanks again! AA Alyssa A. practice manager Veterinary Used the software for: 2+ years ### "Easy to use software" March 31, 2026 5.0 DaySmart software is super easy to use. DaySmart offers tutorials for all of the available settings making it even easier to understand and use. Pros I like the fact that DaySmart offers the option to chat with a representative right from the software. Cons I notice that the software often has glitches. The software also tends to lag or be delayed when performing daily tasks. Review Source Response from DaySmart Software April 10, 2026 Hey Alyssa! Thank you for taking the time to share your feedback. We’re very happy to hear the in-app chat and tutorials have been helpful and that the system has been easy to use. We also appreciate you calling out the lag and glitches. That’s definitely not the experience we want you to have. If you’re open to it, our team would like to take a closer look at what you’re seeing and help get things running more smoothly. Please can reach out through the chat when you're logged in or email us at vet-support@daysmart.com, and we’ll dig in with you. Thanks again! TL Taylor L. Receptionist Veterinary Used the software for: 1-2 years ### "Recptionist" April 17, 2026 5.0 Pros I like the update with the enchanced view, lot easier to look up everything in the system. I also like the Favourites feature! Cons That would depend on how the system has been set up by management. Need more training videoes and this will help with understanding the system better. Review Source SC Shelly C. Clinic Manager Veterinary Used the software for: 6-12 months ### "I would recommend." April 7, 2026 5.0 I started with Daysmart after only being with In clinic only software. Daysmart has made my working from home so much easier. Pros This system is incredibly easy to learn at point of play. Customer Support has been kind and incredibly helpful any time I've had to use them! I have used both Chat and phone support. Cloud based so I can access DaySmart anywhere Cons Has some glitches with invoicing, Especially if two people are in the same invoice at the same time. Review Source Response from DaySmart Software April 10, 2026 Hi Shelly! Thank you for sharing this! We're happy to hear the move to cloud-based software has made working from home easier for you. We’ll pass your feedback about invoicing along to our product team. If you run into it again, as always, feel free to reach out through chat or email vet-support@daysmart.com and the team can take a closer look for you. Thanks again for the feedback! :) KW Katharine W. Veterinarian and Owner Veterinary Used the software for: Less than 6 months ### "Glad we switched to Daysmart Vet!" October 3, 2025 5.0 Very good customer support, easy scheduling, reliable reminders, interfaces well with Idexx, allows us to save x-rays and imaging to files. Happy we made the switch--no regrets! Pros has everything I need to help my housecall practice run smoothly. I love the text and email messaging that comes from the PIMS system so everything is saved to patients' records. The onboarding was very helpful and smooth. Customer support has also been rapid and reliable. I'm so glad I made the switch to Daysmart. We also love knowing appointment reminders are always sent. It also reliably interfaces with Idexx and can handle a lot of attachments. The price is comparable to our old system--a little more but worth it for the better product. Cons I wish voice dictation were easier. I've done the Daisy demo but it did not seem much better than just dictating into my iphone. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing DaySmart Vet It had everything we needed and was intuitive to use. Switched from [VetOfficeSuite](https://www.capterra.com/p/133273/VetOfficeSuite/) Vet Office Suite was terrible. Half the time, labs were not attached. They were very un-helpful with customer support (downright rude!). Not many features... Review Source Response from DaySmart Software October 14, 2025 Thank you for your review! We're continuing to enhance Daisy and more AI tools are coming. Look for news about the voice dictation updates this month. KG KarrieAnn G. Practice Manager Veterinary Used the software for: 2+ years ### "Helpful and friendly" October 6, 2025 4.0 Overall it is pretty positive. It is difficult for our less tech-savvy staff to work with. We are a mobile equine vet with 3 veterinarians so scheduling can get hectic. The customer service is supportive and helpful but sometimes feels limited in what they can do. Pros Their customer support is always friendly even in frustrating situations. I like that it is cloud based so that we can all access it from anywhere. Cons It is not a very user-friendly interface. I wish it was more mobile friendly. Several of the enhancements we have asked for have sat for well over a year. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing DaySmart Vet Price, ease of use with equine specific practice. Review Source Response from DaySmart Software October 14, 2025 Hi. Thank you for your honest feedback. We are just about to roll out our enhanced navigation UI upgrade - this should be much more responsive and easier to navigate on mobile devices. Please do try it out and give us feedback. Our roadmap is driven largely by customer requests and business impact. If you would like to discuss your specific requests more, please contact support and we can set up an account review. JS Jessica S. Office Manager Veterinary Used the software for: Less than 6 months ### "Two Thumbs Up!" November 19, 2025 5.0 I am still new to the system, but overall it has been very user friendly. I am really excited to use all of DaySmart's features and see how they impact the business. Pros Customer support from the help desk has been great. They get to your questions quickly and give you clear directions on how to edit or find anything you need. Cons I wish there was a way to hover over a patient to see what services they are due for from the appointment screen. It would be a lot more convenient. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing DaySmart Vet The aesthetics, it was user friendly, and it has all the bells and whistles Switched from [2iNova Practice Management Software](https://www.capterra.com/p/142255/V-Tech-Platinum-Veterinary-Software/) We are trying to go paperless and wanted a more user friendly software Review Source Response from DaySmart Software November 20, 2025 Thank you for your review! Keep your feedback and suggestions coming. I've taken your suggestion here for consideration, but it's always best to go through our official support channels. MM Mere M. Office Manager and Vet Tech Veterinary Used the software for: 1-2 years ### "Wonderful System" April 23, 2025 5.0 I love it! I have used multiple other systems in my 20 years and this is one of the easiest. The setup took less time than other systems I have setup. It has a lot of features and integrations that are helpful. Pros I LOVE DaySmart! It is so easy to use and they are constantly upgrading it with things we request. It is easy to request changes and you are able to vote on other people's recommendations. It is easy to email or text people their invoices, forms, certificates and more. Clients can pay online easily or we can put their card on file. The app for clients is great. They can see all of their documents and request refills. I made most of our forms and it was easy to figure out. The setup process is easier than some other systems. Making adjustments to inventory is also super easy. Cons Sometimes our clients get confused with our DaySmart texts because they come from a different number than our clinic number. It would be nice if the DaySmart texts came from our number. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing DaySmart Vet Our Vet had used DaySmart/Vetter before. I had used and helped set up EzyVet. We both used Idexx Neo at our last practice. When we talked about the setup differences and we realized DaySmart was much easier to setup. Review Source Response from DaySmart Software April 28, 2025 Thank you for your review. Good news -- if you contact our support, we may be able to use your business number to send/receive SMS messages. It's called 'SMS porting' and as long as your business phone number isn't used for any texting service currently, we can port it to be used for SMS messages sent/received in our software. MM Megan M. DVM and Owner Veterinary Used the software for: 6-12 months ### "Overall very satisfied with Daysmart" July 24, 2025 4.0 Customer service has been helpful with our concerns. It has taken a while to get used to the work flow but we are starting to figure out how to best make it work for us. Wish there was a way to start a SOAP note and then bring in the estimate vs having to open a SOAP by converting the soap to an invoice...just adds an additional step. Pros Appreciate the drug log, fairly easy to use, and price point. Customer service has been helpful addressing our questions. Easy to email records and text clients through service. Cons Very click heavy. Wish there was an integrated AI for SOAP notes. Also wish the text # could be set to our business phone number vs having a separate number. It is confusing to some clients. Alternatives considered [Vetspire](https://www.capterra.com/p/187469/Vetspire/)[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing DaySmart Vet Price and available features and integrations Review Source RC Robin C. Customer Service Representative Veterinary Used the software for: 1-2 years ### "DaySmart Help Desk is Amazing" June 6, 2025 5.0 Overall, my experience with DaySmart is good. It was very easy to learn and easy to pick up on some of the shortcuts. Again, the Help Desk is extremely fast in their responses and helpful! Pros DaySmart is fairly user friendly and easy to navigate. There are certain aspects that can be confusing to work around, but the Help Desk and online Q&A in the chat are very helpful. Cons I wish we could add 2 owner names for the patient accounts. It would also be helpful if we could search by patient name in the scheduling screen. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Practice decided to switch to a cloud based system Review Source Response from DaySmart Software June 10, 2025 Hi! Thank you for your review. You can add many many different relationships to a client or patient. To add multiple owners, simply navigate to the patient profile, click on relationship, and then + New Relationship. I know many people try to use one client record for multiple owners... you can now add multiple email addresses and multiple mobile phone numbers to a single client and you can use this for clients who have multiple email addresses and mobile numbers, or you can add a spouse. Navigate to client profile, select contact details, and then choose + New Contact Detail. LB Lori B. President Veterinary Used the software for: 2+ years ### "Support improvements are very helpful!" March 25, 2025 5.0 Good response time and knowledgable support. Pros The support changes over the last couple months have been a great improvement. Getting updates directly and with the entire tread of the issue is very helpful. Response time has also improved. Chatting directly with support is great! Cons The support chat window covers the navigation on the page and sometimes makes it difficult to keep working. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing DaySmart Vet We started implementation with ezyVet and it was a disaster. I had to stop the implementation and then discovered that Vetter and DaySmart were working together. It made the implementation much better and the team was much better than ezyVet. I have done a lot of software implementations in other jobs before I started CRCG and have never experienced anything that bad. Switched from [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) We had been on DaySmart 123Pet for 16 years and needed medical record functionality and document storage. DaySmart wasn't in the product list for this question so I put in ezyVet. We were in the middle of implementation with ezyVet and it was so bad I had to stop it. Review Source Response from DaySmart Software March 26, 2025 Thank you for your feedback. We recently made the support chat window movable. You may also close it and go back to it later. Let support know if there's anything else we can do to improve. CL Connor L. Office Manager Veterinary Used the software for: 2+ years ### "Very User Friendly" April 23, 2025 4.0 Pros The ease of navigating through the different pages of the platform is a huge plus. The schedule is easy to see and use, especially with how much control we have over how the schedule looks (such as time increments, columns, appointment types). Many of the features are also very intuitive and do not take long to understand, making it very easy to teach to new staff members. Cons Not being able to export the correct file type to upload controlled prescriptions for reporting has made more work for our staff, as we now have to manual log them all, whereas our previous system we were able to export a file that was ready to be uploaded. We've also run into a few minor customization issues, such as trouble sending text reminders for surgery appointments since the appointment time is required in the message, or the appointment configuration not letting us change the default to exclude the invoice document. Switched from [NaVetor](https://www.capterra.com/p/178450/Patterson-Technology/) We were looking for an easier to use product with a better capacity for storing patient records. Review Source BS Bethany S. Office Manager Medical Practice Used the software for: 2+ years ### "DaySmart Review" May 29, 2025 4.0 Overall experience has been predominantly positive. DaySmart has added a lot of innovative add-ons that have really helped our overall daily work flow. Pros Very user friendly and easy to learn. I appreciate the addition of the learning module, as well as consistent updates trying to continually improve things. Cons Unfortunately with every update, there tends to be a glitch with coding, that causes additional issues. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Infinity](https://www.capterra.com/p/186420/Infinity/) Ease of use, and more consistent improvements Review Source Response from DaySmart Software May 30, 2025 Thank you very much for your feedback. Over the last two years, we have augmented our quality assurance and test automation processes to enhance the overall quality and performance of our product. Please keep telling us how we're doing. RG Rachel G. DVM and Sole Owner Veterinary Used the software for: 2+ years ### "A cost-effective and user-friendly system " February 23, 2026 4.0 I've recommended the software to other mobile providers because I very much value its efficiency and lower cost than "bigger" software programs. It's been appropriate for a single-doctor practice. Pros As the sole DVM and owner of a busy mobile Practice, who is NOT an IT expert by any means, I wanted software that was basic and user-friendly. Navigating the system is quite easy. I love that all data is quickly automatically saved; there is no requirement to click "save" a thousand times a day. It's also very easy to block off times when I'm unavailable and if an error is made, it's a forgiving system that will allow changes to be made. Communication with clients such as sending invoices and patient forms such as consent forms is very simple and you can edit the templates that you use for these functions. I also loved the controlled drug log so that you don't have to keep track of controlled drug usage manually. All you have to do is designate a medication as controlled when you add it to your inventory. Cons No system is perfect, but as a more "basic" system, there are a few functions that I wish it had. As far as I can tell, there is no function to search for a certain product or word within a patient file which would be a real time saver. For example, for a pet I've seen multiple times, if I want to hone in on the discussion I had with the client about, for example, starting Gabapentin, It would super helpful to be able to search the patient's file for that search term. I also wish that there was a way to easily add vaccinations given by a prior facility to keep a record of them without building an invoice. I figured out a way to get around this by adding all the vaccines and important preventive care items to my inventory as $0 items that are specified to be "for record-keeping purposes only", but it's a roundabout way of achieving this. Review Source Response from DaySmart Software March 12, 2026 Hi Dr. Rachel! Thank you so much for taking the time to leave us this thoughtful review. We're so glad to hear that DaySmart Vet has been a good fit for your busy mobile practice and that features like automatic saving, flexible scheduling, client communication tools, and the controlled drug log are helping make your day-to-day workflow easier. We also really appreciate the feedback on search functionality and recording prior vaccinations. We plan to share an exciting update about searching patient history soon! Thank you as well for recommending DaySmart Vet to other mobile providers. We love being able to support you and practices like yours!! JM Jenna M. Vet Tech Veterinary Used the software for: 2+ years ### "Just needs a little more experience " September 22, 2025 4.0 It’s better than some systems but still needs some work. The customer support is always helpful no matter the issue you bring to the table. Pros DaySmart is an easy to understand program. When I help train new employees they can pick up on it very easily. Cons Sometimes it feels like the people who created it have never worked in a vet hospital. There’s a few things they could update to really improve the system and my efficiency at work. Switched from [Vetspire](https://www.capterra.com/p/187469/Vetspire/)[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Switched by changing practices I worked at. Review Source Response from DaySmart Software September 23, 2025 We appreciate your feedback. Please share your ideas for how we can improve with our support team - this feedback does get heard, noted, reviewed, and is factored into our engineering prioritization. Thank you. AL Alicia L. Owner veterinarian Veterinary Used the software for: 1-2 years ### "Owner/veterinarian" February 22, 2026 5.0 Satisfied with most aspects of how it works for me and the evolution of the program continues to find helpful ways to improve my workflow Pros Works well for my style of work flow and easy accessible in the field and very quick responses on customer service and help questions Cons I wish the option of relationship for “leasing” could count as a party that could pay invoices; I have many patients. This would be the most appropriate set up, but I have to put the person as an owner to allow them to be able to pay the invoice. Review Source Response from DaySmart Software March 12, 2026 Hi Dr. Alicia! Thank you so much for taking the time to leave us your review. It's great to hear DaySmart Vet fits your workflow and that our customer service has been quick and helpful. Your feedback regarding the 'leasing' relationship type and invoice payments is a great point, and we'll make sure this gets passed along to our product team. Thanks again! DG Diane G. Vet tech Veterinary Used the software for: 1-2 years ### "An application that is easy to use with excellent customer service " January 31, 2026 5.0 Excellent customer service. I’ve had difficulty and many times late at night yet someone always answers and that’s very important to me within the new service. Pros Excellent customer support at all hours. It’s easy to use which is most important to me and provides reports that help with business tracking. Cons The cost is high compared to many other apps. I loved the Daisy feature but it’s much too expensive. Review Source Response from DaySmart Software February 8, 2026 Hi Diane! Thank you for taking the time to share your experience with DaySmart Vet! Our goal is to provide an easy-to-use solution that helps your clinic thrive, so it’s great to hear that you’ve found the platform intuitive and the reports helpful for tracking your business. We also appreciate your honest feedback around pricing and Daisy. Hearing what you value and where we can do better helps guide how we continue to improve. Thanks again for taking the time to leave a review! EB Eliza B. Aftercare Center Manager Veterinary Used the software for: 1-2 years ### "Excellent Customer Support" October 1, 2025 5.0 Excellent customer service, a program that is easy to navigate, and frequent updates that improve the quality of the program. Pros DaySmart customer support has always been very responsive to my questions via live chat, and they have excellent customer service and provide clear answers. I greatly appreciate that if the person I'm chatting with can't answer the questions, they find the right people to give me an answer in a very timely manner. Cons I really don't have any dislikes! I was the person in our practice that wrote all the workflows when we transitioned to DaySmart years ago, and it was very easy to do because the program is so clear and navigable. Review Source Response from DaySmart Software October 3, 2025 Thank you for taking the time to leave such a thoughtful review. Ease of use and intuitive navigation are pillars of how we design and improve DaySmart Vet, so your feedback is a great validation that we’re on the right track. If you have suggestions or ideas on how we can make the platform even better, don't hesitate to share them with support. MI Mandy I. Office Manager Veterinary Used the software for: 2+ years ### "great experience " April 30, 2025 5.0 My experience has been great I wouldn't try another software due to how long we have been using and also because they are so helpful when something goes wrong. Pros The customer service is really good, they help fast and accurate. And they are always very helpful and friendly. Cons The setup of the software, it can become confusing and there are so many different ways or options to get to one item. Review Source Response from DaySmart Software May 2, 2025 Thank you for your feedback. We have a plan to enhance new customer onboarding and configuration process by asking a set of questions and then preconfiguring optimal defaults based on your type of business and needs.