# Act! Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Act! Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/133171/Act --- # Act! Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Act! ## What is Act!? Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results. Act! Advantage includes Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you. For 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses. ## What is Act! used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 918 user reviews Reviews sentiment Positive 72% Neutral 13% Negative 15% Pros & cons Extensive customization capabilities Comprehensive customer tracking tools Persistent technical glitches Frequent slowdowns and instability Starting price $30 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Customer Service / 2026 - Contact Management / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Act!?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.act.com&name=Act!) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Act! 3.9 (918) VS. [4.7 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting Price $30 Per User, Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (916) Ease Of Use 4.7 (462) Value For Money 3.9 (721) Value For Money 4.5 (401) Customer Service 3.6 (816) Customer Service 4.6 (384) ## Act! alternatives Highest Rated [4.8 (653)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/175860/Act/alternatives/) ## FAQs about Act! Overview ### What problems does Act! solve? Act! solves scattered customer data, lost interaction history, inconsistent follow-up, and rigid CRM workflows by centralizing contacts, notes, communications, and pipeline details in customizable records. Sales teams, brokerages, accountants, nonprofits, and field-based staff use it to track prospects, segment large databases, coordinate handoffs, and prevent missed opportunities. Answer based on 371 reviews Overview ### Which roles and teams benefit most from Act!? Act! is most used by small-business owners, presidents, CEOs, and managing directors who need a central system for customer relationships, sales follow-up, and pipeline visibility. Sales and marketing teams use it to track leads, manage campaigns, and schedule outreach, while office and operations managers support contact organization, reporting, and daily workflow coordination. Answer based on 790 reviews Overview ### What company size and industries is Act! built for? Act! is a front-office CRM built mainly for small businesses, which make up 93% of reviewers, especially in Financial Services at 7%. It also serves Management Consulting and Real Estate, each at 6%, with limited use among midsize and enterprise companies at 4% each. Answer based on 909 reviews Features and Usability ### What are the key features of Act!? Act! includes core CRM features like contact management, a centralized customer database, notes and interaction tracking, plus calendar reminders and task management for follow-up. Reviewers also highlight differentiators such as customizable fields, email tracking with Outlook integration, marketing automation, and search and segmentation tools for small business sales workflows. Answer based on 299 reviews Pricing ### How much does it cost and what fees or limitations are included? Act! starts at $30/user/month for the Advantage Standard plan, with Professional at 45 and Ultimate at 60, all billed annually; Premium Desktop starts at 39. A free trial is available. Reviewers say pricing can feel cost-effective, but some cite paid add-ins, extra support, and marketing automation costs. Answer based on 202 reviews Integrations ### Which third-party tools and platforms does Act! integrate with? Act! integrates with Microsoft Outlook and Microsoft 365 for email and calendar workflows, plus Google Workspace and Google Contacts. It also connects with Zapier, QuickBooks Online, Shopify, and Dropbox Business. Official catalog data indicates over 20 integrations across communication, accounting, ecommerce, and file storage tools. Answer based on 148 reviews Getting Started and Support ### How easy is it to onboard and train a team on Act!? Act! offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say basic contact management and daily use are quick to learn for many team members, including nontechnical users. Admins, new CRM users, and teams configuring imports, customization, or marketing features typically need more time and guided training. Answer based on 75 reviews Getting Started and Support ### What customer support options does Act! offer, and how do users rate the experience? Act! offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users describe support as mixed: some report knowledgeable agents, useful follow-up, and quick fixes, while others mention long phone hold times, inconsistent answers, costly support, and difficulty resolving more complex technical issues. Answer based on 299 reviews ## Who uses Act!? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 117 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 117 reviews Administrative 41% Administrative 41% Sales & Business Development 23% Marketing 7% Real Estate 7% Others 23% Top industries Based on 117 reviews Financial Services 37% Real Estate 23% Marketing and Advertising 14% Construction 14% Other 12% ## Pros and Cons Extensive customization capabilities 93% positive reviews out of 55 Most reviewers find customization allows tailored fields, layouts, and processes, adapting software to diverse business needs. Bev G Director, 2 - 10 employees. "We don't currently use it to it's full potential but are loving the way we can customise it to suit our business. " Persistent technical glitches 72% negative reviews out of 180 Most reviewers find bugs and issues disrupt usage, with frequent errors, compatibility problems, and unresolved software malfunctions. James R Business owner, 11 - 50 employees. "Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre things that have taken place. " Comprehensive customer tracking tools 87% positive reviews out of 52 Most reviewers indicate customer tracking offers real-time status, detailed history, and easy access to vital client information. Fernando P Administrative, 11 - 50 employees. "Act! helps me easily manage my contacts and track my interactions with them." Frequent slowdowns and instability 86% negative reviews out of 57 Most reviewers report performance and speed issues, including slow loading, crashes, and resource-heavy operation, especially with large databases. Mia R Head of Marketing and Vendor Management, 51 - 200 employees. "Quite slow to assign a flag to contacts (especially when flagging 10,000+)" Efficient contact management system 82% positive reviews out of 40 Most reviewers describe contact management as robust, centralizing contacts, reminders, and activity records for streamlined organization. Unreliable phone support experience 67% negative reviews out of 48 Most reviewers describe phone support as slow, unhelpful, with long hold times and difficulty resolving technical problems. Janet M Real Estate Broker, 1 employee. "As a result, I often have to end the call and try again until I reach someone who can help." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.4 (127) 85.04% of 127 reviewers that rated this feature as important or highly important Act! offers a straightforward way to track and organize all your client interactions and details. Users think it’s easy to schedule follow-ups, view histories, and maintain up-to-date records, helping them stay connected and responsive to client needs. Contact Database 4.6 (102) 88.24% of 102 reviewers that rated this feature as important or highly important With this capability, you can efficiently store, organize, and retrieve large volumes of contact information. Reviewers appreciate how easy it is to categorize, search, and access contacts, and many rely on it daily to manage both customers and prospects. Lead Management 4.0 (91) 78.02% of 91 reviewers that rated this feature as important or highly important You get helpful tools to track, categorize, and follow up with leads throughout the sales cycle. Some reviewers find it intuitive to manage opportunities and schedule reminders, though a few mention duplicated effort in the opportunities section. Email Management 4.0 (75) 70.67% of 75 reviewers that rated this feature as important or highly important It helps you manage communications by syncing with Outlook and logging email history. Reviewers appreciate the ease of sending personalized emails and tracking conversations, but some mention occasional syncing issues with certain email providers. Customizable Fields 4.4 (74) 87.84% of 74 reviewers that rated this feature as important or highly important This aspect gives you flexibility to tailor data fields for your business needs. Reviewers appreciate how simple it is to add, modify, or adapt fields, making it easier to organize information and prioritize what matters most for their workflow. Interaction Tracking 4.2 (94) 80.85% of 94 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Act! 105 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create and automatically send premade copy in response to customer messages Software's ability to perform similar action on multiple similar files simultaneously Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage contact details and communication with clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view With this capability, you can efficiently store, organize, and retrieve large volumes of contact information. Reviewers appreciate how easy it is to categorize, search, and access contacts, and many rely on it daily to manage both customers and prospects. Act! offers a straightforward way to track and organize all your client interactions and details. Users think it’s easy to schedule follow-ups, view histories, and maintain up-to-date records, helping them stay connected and responsive to client needs. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) This aspect gives you flexibility to tailor data fields for your business needs. Reviewers appreciate how simple it is to add, modify, or adapt fields, making it easier to organize information and prioritize what matters most for their workflow. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Digitally sign online documents It helps you manage communications by syncing with Outlook and logging email history. Reviewers appreciate the ease of sending personalized emails and tracking conversations, but some mention occasional syncing issues with certain email providers. Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more Intended to be used by insurers Operate/access software on iPad Devices Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track interaction history by documenting conversations for contacts Visualization tool to organize and optimize tasks and track their status at every stage of workflow Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads You get helpful tools to track, categorize, and follow up with leads throughout the sales cycle. Some reviewers find it intuitive to manage opportunities and schedule reminders, though a few mention duplicated effort in the opportunities section. Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Access software remotely via mobile devices Access the system via a mobile application Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Create many versions of emails, forms, or actions and gauge which is most effective Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Receive data and information in real time Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Send promotional campaigns or transactional messages via text messages Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data SaaS, web-based, online deployment Monitor activity of individuals who visit your website using cookies Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (905) 3.9 Based on 905 reviews ## Pricing Value for money 3.9 (721) Free Trial [View pricing plan details](https://www.capterra.com/p/175860/Act/pricing/) Act! Advantage Standard $30.00 Per User,Per Month It includes: - Full-featured CRM & Mobile App - Email Marketing (includes 2,500 sends/mo) - Office 365 & Gmail Integration - Interactive Quotes & Online Appointment Scheduling Forms, Surveys, Website Chat & Event Management - Reports & Interactive Dashboards - Standard Support w/ Dedicated Onboarding Specialist - Immediate, browser-based access - Automated updates & nightly backups - MacOS compatibility - Billed annually - Collect payments Act! Advantage Professional $45.00 Per User,Per Month It includes: - Everything in Standard, plus: - Email Marketing Plus (includes 25,000 sends/mo) - Advanced Interactive Quotes & Online Appointment Scheduling - Advanced Forms, Surveys, Website Chat & Event Management - Accounting Integration - Project Management - 25 Gb Storage - Billed annually - Immediate, browser-based access - Automated updates & nightly backups - MacOS compatibility - Expert technical support - Dedicated onboarding specialist Act! Advantage Ultimate $60.00 Per User,Per Month It includes: - Everything in Professional, plus: - Marketing Automation (includes 50,000 sends/mo) - Custom Industry Tables - Online Customer Portal - Enhanced Support - 35 Gb Storage - Immediate, browser-based access - Automated updates & nightly backups - MacOS compatibility - Expert technical support - Dedicated onboarding specialist - Billed annually Act! Premium Desktop $39.00 Per User,Per Month It includes: - Networked & offline access - Self-managed security - Complete control of updates Act! Email Marketing Plus $79.00 Usage Based,Per Month It includes: - Additional 25,000 sends for Act! Advantage Standard and adds: - AI Writing Assistant - Turnkey Campaigns - HTML Email Editor - URL Shortener - Social Sharing - Landing Pages - Surveys - Team Management - Response-Driven Nurture Marketing Act! Marketing Automation Complete $199.00 Usage Based,Per Month It includes: - Additional 50,000 sends plus everything in Act! Email Marketing for Act! Advantage Standard & Professional Value for money 3.9 (721) 3.9 Based on 721 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (816) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (816) 3.6 Based on 816 reviews ## User reviews Overall rating 3.9 Based on 918 reviews Filter by rating 5(392) 4(258) 3(116) 2(65) 1(87) Mentioned topic Sorted by most recent JH Jayne H. Accounting Consumer Services ### "Great software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 30, 2026 It's a tool our business truly can't live without. We were down for a day or two during the upgrade (our old Act software was super old...lol) and it was like we were working with one hand tied behind our backs. Pros Customer Support was wonderful, we upgraded to a current version and had some hiccups. But I got assistance right away! Cons Still to slow, may have to look at the size of our database. I find going to lookup contact from the calendar extremely slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM James M. Owner Real Estate ### "A Good CRM Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 29, 2026 Pros I like the ability of creating custom tables for me to capture more information for my business. As well as associate items to a particular contact. Cons I would like the ability of using the custom tables to gather information as associate it with other items in ACT. I believe if act allowed the ability of creating a custom entity like a list of properties that would be wonderful. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I like the ability I have with ACT is creating contacts and association of information for the contacts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Karen D. Secretary Furniture ### "Works Well" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 They are always friendly and helpful and the system work well for tracking the information we need access to. Pros It is a fairly easy to use system and customer assistance is great. It works well for what we need at our business. Cons For us, we use some of the systems they set in place in a different way and sometimes it can be hard to work around the presets for the systems. We have worked with customer support to make the system work better for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Darron L. Owner Insurance ### "Our Old Friend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 29, 2026 I have been using ACT since it was a Win3.1 product. Over the years it has continued to evolve with various owners at the helm, but continues to fulfill its core purpose for us. Pros Simple interface which keeps important data and history easily accessible. Not too flashy and not too buggy. Cons Continually upgrades over the years. If something isn't broke I would prefer it be left alone. I don't need my CRM to do everything just keep my pipeline organized. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VN Vinay N. Chief Genius E-Learning ### "Act! Keeps Me Organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 Pros Act! allows me to keep my to do list and contacts organized. This is especially important tin keeping track of my interaction history with clients. Cons The web version is not always as responsive as the desktop version. I need to refresh my browser tab at times for the content to load. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Scott L. Mortgage Loan Officer Real Estate ### "ACT Evaluated" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 28, 2026 Overall, it is a solid CRM for relationship management and organization, particularly for small businesses and professionals who value client follow-up and personal interaction. Pros Strong contact management — Easy to keep detailed notes, track conversations, and maintain long-term client relationships. Task and calendar integration — Helpful for staying organized with appointments, reminders, and follow-ups. Customization — Users can tailor fields, layouts, and workflows to fit their business. Email tracking and history — Keeps communication tied directly to client records. Cons Slowdowns, syncing problems, or database issues as contact lists grow. Complicated setup and maintenance — backups, updates, and database management could become frustrating. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG kerri g. President Industrial Automation ### "good experience converting from database to cloudbased" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 28, 2026 I like the cloud base version, it is helpful using the mobile version as well. Support has been good Pros one place to store all our data and use of scanning adding customers in , as well as adding documents Cons i can't easily look up machines i have sold by model or state. I can only email through out using the primary email address no secondary. Queries are hard to figure out how to create Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kevin G. General Manager Business Supplies and Equipment ### "ACT is the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Nothing but excellence. The customer service and the tech service is second to none as well. I can't imagine not having ACT. Pros It's everything to me. I love it, have used it for 20+ years for both personal and business. It keeps me organized, it keeps me on task, it keeps my calendars in sync. Cons Nothing truthfully. I think each different aspect inside the contacts, the calendars, the to do listing, are great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RA Ron A. Manager Luxury Goods & Jewelry ### "Fantastic customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 \[sensitive content hidden\] was great and giving me guidance into my specific needs and how to accomplish goals. I’m wanting to accomplish with that keeping the informed of new possible features coming soon. Pros Communication, customer support, listening to the questions and answering them specifically to my need providing great guidance for my future use of act and ensuring that I’m a valued customer Cons Nothing at this time. I felt the service provided was exactly what I needed. I really don’t have any negative remarks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2026 Thanks for your review, Ron, and for letting us know our customer support met your needs and helped you achieve your goals. We really appreciate the feedback. WC William C. Owner Insurance ### "Repeat Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 19, 2026 CSR was fine to work with. Answered my questions and got my system serial number returned to me so I could access my info. Pros Customer data access and ease of reports and info. Customizable fields relevant to my needs. 123456789 Cons Just need a laptop version. My previous version did everyhing I need. Dont like the $30 monthly fee to access my data. Dont need support and frills. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2026 Thank you for taking the time to leave this review, William. We really appreciate it! [View all Reviews](https://www.capterra.com/p/175860/Act/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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