Brilliant Directories

Brilliant Directories

5 / 5 550 reviews

Who Uses This Software?

We serve online membership communities who are looking for a streamlined solution to easily manage their website, members, payments and more.


Average Ratings

550 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month
    See pricing details
  • Pricing Details
    Monthly, yearly and one-time pricing is available
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Brilliant Directories
  • www.brilliantdirectories.com
  • Founded 2008
  • United States

About Brilliant Directories

Brilliant Directories offers an Affordable, All-In-One Member Management Solution to streamline all aspects of your membership website or association. A complete, turn-key solution with quick setup and free, unlimited support from real people. Includes website design, online payment processing, multi-level memberships, past due monitoring, premium member's only content, and more. Try a free demo and see how Brilliant Directories can save you time and money.


Brilliant Directories Features

  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Brilliant Directories Reviews Recently Reviewed!


Starting your directory reality for the Entrepreneur

Mar 18, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I really loved the fact that, budget didn't stop me from purchasing the software. They will work with you as long as you keep an open dialogue of communication. You are able to see a demo of the software before purchase. The website is fresh with good quality webpages, and does not look mediocore. You are offered all the comforts of a basic directory website for users attempting to get started. For customers that utlize the site they are given user friendly functionality of a working online directory. You are given access to others who use the service and their websites to see what your site could look like, and different directories that users who purchased the software utlize it for. If you do not have a color scheme they give you several to use and you can change the color scheme at any time, by picking pre-selected schemes. They do have webinars they invite you too. They have forums and suggestions to improve the software. First impression this is what you would want starting your business and later you can request to see about acting custom functions to your site as your business grows. You have an option to hire a designer for x amount of hours to get your site up and running. They do offer some free services you can add on and some a la carte services as well. Based on its competition, and the web layout of the site to look and function as a directory should it is a top three with competition. You can submit a trouble ticket for single questions, or multiple questions to the site. They do offer an affiliate referral program as well.

Cons: Has video tutorials with how to do's that so not reflect current software uprgrades, so when watching the tutorials on how to do certain functions it does not match your version which can be very confusing for someone who does not know much about computer software. Videos are time consuming, to learn each function. If you make any errors on spelling trying to remember how to get to that part of the website to fix it cane be a hassle. There should be a process to upload users manually. In order to learn the software you have to watch the tutorials and you don't have the options to fiddle with the software as with other programs. There are some features they are needing to consider to intergerate in their software rather than going to a 3rd party site such as reservations booking, affiliate marketing, etc. adding rather simple feature intergration would surely improve their ranking as one of the best directory service providers for features. These could be features in the future with more customer demand. When it comes to how to do tutorials they need to re-vise videos to reflect the current upgrades, and make some processes easier. With many of the fustrations of learning the software and time consumption makes working on your site more of a hesitation, after spending so much money and time to put up the concept and to spend an equal amount of time learning the software is a lot for a new comer and if you do not have the time and patience to learn the software this will be a bad business purchase fail. They should consider an interactive learning guide. Which features screen shots of each screen and explains what each part of the screen is and does then provides a link to edit. Most people are needing a "For Dummies" and do not understand text labels, default values, etc. and if your software is suppose to be the answer for their needs then providing a complete explanation for every function, every section, etc. of your software is very important so no monetizing or marketing effort is missed. The guide should be realistic such as "I want to manually upload users information" then state if the function can be done or not. The older posts in teh forums which says "answered" you go to view the answer it says "You are not allowed to access this page!" if i own my site why would i be limited to answers to monetize my site? So it leaves members with the same question and no update on the answer or any help. esp. when a link with the answer is provided and your not allowed access is fustrating and limiting. You began to feel some type of way about your purchase and receiving quality answers. If you made a purchase to start an idea and not given full access on answers for improvement is very limiting. My advice is if you can't set the time and patience aside to learn the system consider hiring a designer at an additional cost to get started they also offer at additional cost to get one on one time to have someone teach you the software and get your business started. The belief to get your business up and running tomorrow is not true, it will require time to build up your site before you would feel comfortable launching. This is not a user friendly drop and click website, you will have to really learn the software, espicially if your on a budget. Still struggling with getting my site up and getting answers to can I set my site up to make

Bait & Switch Tactics

Mar 01, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's a great idea

Cons: The customer service is atrocious

Overall: I have been trying to do business and have faith in this company for around 4 years and they continue to over promise and under deliver. I somewhat blame myself for allowing myself to be sucked in over and over again. I have put my best foot forward and have purchased 3 full license plans as well as Executive Coaching and the other "Never Offered Before" services over the years and always end up frustrated. I have focused my efforts on trying to build out one directly properly before trying another. My first full license plan was purchased at a significantly higher price than today's prices. I'm amazed how often they run "Last Chance Offer" specials and again I partially blame myself for allowing to be sucked into it.

I recently paid for a platform upgrade because I was told for my site to be fully mobile responsive (even though it was advertised as such), that I needed to spend money which I agreed to. One of my stipulations and actually the main reason for the upgrade is that local businesses would have click to call functionality from the directory. It seems to me that would be a no-brainer functionality. After the migration, I tested the click to call functionality and it was working fine. I have dated emails with them where I discuss the feature working and not working before. Everything was working fine until I noticed about a week ago that it wasn't working again. I notified their customer service and I am being told it is an added feature and I can contract someone from their marketplace. After several back and forth emails, I have had enough of their tactics.

This company has a model of sell an out of the box directory and start your online directory tomorrow. They leave out that you will require additional things and they are perfectly willing to sell it to you. They don't stand behind their product and I have sent an email requesting a full refund of every dime I have paid them unless they make it right. I have only asked for what I have paid for and nothing more. I am certain I am not alone in my treatment.

I have tried to work it out with them to no avail. All I asked was for a feature that was working, was the reason for my upgrade in the first place is restored.

Recommendations to other buyers: Stand behind your product and be accountable to customers

Vendor Response

by Brilliant Directories on May 02, 2017

Hi Joey, I'd first like to thank you for your feedback. We take all of our reviews to heart and use them to help us improve our services. I'm so sorry you feel misled - that was never our intention. All of us here at Brilliant Directories strive to provide the best customer support possible and we want all of our users to succeed. This is why we guarantee 1 business day response times, provide an educational community marketing group on LinkedIn, actively participate in our community forums, and host weekly webinars to allow users seeking help to call in live with questions. While we do offer premium add-ons in addition to our flagship software, they are not necessary to get a profitable directory website up and running. Additionally, because Brilliant Directories websites are built on the Bootstrap framework, all websites are mobile responsive immediately from launch. We are deeply sorry for any inconvenience. We have reached out to you in the hopes of remedying this situation.

Brilliant and Caring!!!!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most about this product is the ease of the video tutorials, and the prompt response from the support teams, they really helped me set up my directory with minimal stress.

Cons: I don't like that I'm not able to understand the development side of the software. Things that I'd like to implement into my site I'm not able to, because I don't know how to read codes, and scripts.

Overall: I'm grateful that I found brilliant directories, the fact that the support team is so patient, understanding, and eager to help my business grow is amazing. I feel like I not only found a great product, but I'm a part of a business family that's down to earth, and genuinely want my business to be successful. I'll never forget what Jason did for me, for anyone to take the time to give valuable help and advice at no cost says a lot to me about that person's character. I'm just so thankful to have found a company that's not all about just making a quick buck off of you, but that really wants to see your business succeed. Thank you so much Jason, and the entire support team, you guys are AWESOME!!!!!

Recommendations to other buyers: I highly recommend implementing, or changing the admin protal to function like a site builder that allows us (non-tech savvy) people to make changes to the design, and functionality of the site without having to hire a developer. We invested ion the software in hopes that we can profit from it, we don't have the kind of money your developers require to make the changes we want so why not make the software more "User friendly" Kinda like Wix.com. It needs to be easier for US, (Non-tech savvy) users to use. The less complicated it is to use the site, the more likely WE will purchase additional sites, but the fact that it seems so difficult to understand the language, because it's written on a Advanced developerlevel (widgets, codes, scripts, etc.). I personally DO NOT undersatnd that lanuguage, which makes it difficult for me to do what I want to do with my site, because I don't know HOW to do it.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Doris. We can't thank you enough for your amazing feedback. We're thrilled that you've been successful with the software. Regarding the major customizations that may require some coding, we hear your complaints. This is our development teams number one priority at the moment. We truly do appreciate your honest review. It's what helps us continue to improve the software for our amazing users like yourself :)

Good software, but must know HTML, CSS and Javascript to get the full benefit

Sep 03, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the payment features, especially the fact that members can upgrade their plan on their own. I also like that the software comes with payment processing built right in. The geolocation is also a great feature.

Cons: As I stated above, too much programming knowledge is needed to get the full use of the software. I think future updates need to address this issue and help make it more user-friendly. Also, it is difficult sometimes to find where you need to go to make certain updates - the section titles are not clear.

Overall: There was definitely a learning curve with this software. I was not aware that so much HTML knowledge was necessary. Even the support is answered in a way that tells you to go in and change some HTML, which I think is misleading. I am not that knowledgeable in programming languages and I'm finding it difficult to go in and make some of the changes I need to make. The term 'widget' is also misleading. I'm sure the designers/creators know that many of us are coming from WordPress and for the most part, their widgets do not need extensive editing via HTML to do what you need. With BD, there is no WYSIWYG editor for the widgets which makes it nearly impossible to get the widget to do the things you need unless you hire a developer, which brings me back to some of the features being misleading. If you are like me and running a one-person show, you will not be able to pay thousands or even hundreds of dollars to get a widget to display differently, something that should be easily editable via a WYSIWYG editor. Also, searching for which widget controls what is confusing, even when viewing your website as an admin. I think this is powerful software and I can appreciate the time spent developing it, however I think more consideration needs to be given to those who are not developers. It's only fair.

Recommendations to other buyers: 1) Make widgets easier to edit 2) Make it easier to maneuver the website and find the sections you need 3) Make the support documentation easier to search. Many of the topics provide very vague information.

Vendor Response

by Brilliant Directories on October 06, 2016

Hi Victoria, thanks so much for your feedback! The Brilliant Directories platform was designed so that anyone, despite their experience level with HTML or CSS, can successfully launch and manage a directory website. While more complex edits and customizations do require the editing of some HTML or CSS, the majority of the website settings are either point-and-click or drag-and-drop. We truly do value your input and will be sure to keep your suggestions in mind for our future updates. Many of our upcoming updates do reflect your suggestions to incorporate even more point-and-click options that don't require any HTML or CSS knowledge. We love hearing what our users have to say so that we can continue making the platform even more easy to use. Thanks for the review!

The only Directory platform you'll want or need...

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: AFFORDABLE
EASY TO USE
NO COMPETITION
GOOD TECHNICAL SUPPORT
HIGH QUALITY TEMPLATES
GOOD SEO
RELIABLE SERVERS
ALL BASES COVERED
HIGHLY CUSTOMISABLE

Cons: NO CONS THAT COME TO MIND

Overall: I wanted to open an online directory and did my research online. I didn't have alot of money or time and wanted something easy to setup without hours and dollars spent customising as i'm a perfectionist.

Enter BrilliantDirectories.com

I paid their comparatively tiny fee and placed the directory theme on my domain. The default theme is good but the ability to edit it is very easy so I spent a while changing the theme to my liking.

The SEO,features and everything required to run an online directory are included and I imported some businesses very easily. Note , their admin shows a 10GB LIMIT but this can be ignored , I went over the limit of data but BD allow this so there are no limitations when using BrilliantDirectories.

The site is currently live at PURELOCAL.com.au and it is great.

I highly suggest purchasing the lifetime licence , 1 domain lifetime licence is what I got but am considering spending a little more to get lifetime licences for 5 domains. Their server appears to have constant uptime and all server/ftp/etc edits can be done including htaccess , gzip , ssl , security , optimisation , etc.

There is 1 other service offering the same .. service..which I viewed online but their default themes were ugly and their prices higher.

In terms of support with your BD site - they have an online forum and ticket system which will answer your questions within 1-2 days. Because they are popular they answer alot of support tickets therefore I wouldn't demand an immediate answer as your request takes 1-2 days to investigate and aptly respond to. All you need to perfect or edit the design of your BD store is a mediocre knowledge of CSS - but if you're not computer savvy at all , you'll still be able to run your own great looking online directory...

I'm rating BrilliantDirectories a 4.9/5 ... if you're a user of BD and require my help with something , please contact me through PURELOCAL AUSTRALIA.

All the best and best of luck with your BD site!

PAUL

Recommendations to other buyers: Be confident with BD as there is no other option , if using another platform then it's my opinion BrilliantDirectories.com is a better option - if you can put your current directory's data inside a CSV file with image urls etc then it can be easily imported into BD.

Vendor Response

by Brilliant Directories on July 26, 2016

Hi Paul, Thanks so much for the stunning review - we're glad your directory has taken off without a hitch! We understand how important good tech support is to our customers. We typically respond to tickets within 1 business day, though we do appreciate your understanding if it takes slightly longer. Our team is always just a click away to help make your dream website a reality. Cheers!

Confused by support emails and options

May 19, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have been getting regular emails about support. One that arrived the other day said would cost $2000. to set up my website, and want to know, how much of a setup is that?

Will you find an appropriate template?
Set colors?
Upload my logo?

Discuss with me and set options for membership levels?

Discuss with me and upload categories from plan?

Can you send me any links from websites you did the setup and they went live?

In addition I recall asking for basic training but no one got back to me about a time to set that up. Instead I got an email to complete to get developer bids. Seems like I'm responding to your emails request for response, and not sure if anyone is actually reading them and responding... which leaves me confused.

Hiring a developer may be too expensive for me. The other day I responded to one of your emails and attached the startup plan excel document and you said you could set up my website for $200. if that includes colorizing, choosing a template that will shine, communicating with me so categories and membership levels are good, my logo is uploaded and looking good on background and my site looks professional, and is truly ready to go... ready to sell... ready to use to look up local restaurants, etc. Great! Bottomline is if you can get me up and going, looking and working good for $200., will use my logo, and discuss with me how to manage the site, I would love to move ahead and do that, and want to know how to get that clarified and move forward. Right now I'm confused as to how to find out more details about the levels of support, what I really get (such as I have a domain at godaddy or hostgator so how does that work?), and seems when I do respond to your emails for support -- like I thought I booked a getting started session request -- yet no one got back to me with a response about actually setting up the training time. So am confused and want to forge ahead... otherwise... love you folks :)

Thanks!

Vendor Response

by Brilliant Directories on May 19, 2015

Hi Susan, Thank you for your message. We are always happy to help - especially if this is your first directory website with us. 99% of users can start customizing their sites with colors, images, text, membership levels and more after watching some of the GETTING STARTED video guides. Here's a link to find some easy video guides to show you how to set up all the aspects of your directory website. The first video is "WELCOME TO BRILLIANT DIRECTORIES": http://support.brilliantdirectories.com/support/solutions/articles/5000610378-welcome-to-brilliant-directories It shows first-time users some of the most basic features of the software. As always, please feel free to browse our Knowledge Base and join discussions in the community forums here: http://support.brilliantdirectories.com/support/discussions/5000044830 We wish you great success with your directory website. Help is just a click away! - Brilliant Directories

Overall Good but Functionally Lacking

Jun 25, 2015
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I rated overall low because after a year and a half we still don't have full functionality. Our issue is with the built in Payment gateway. Though my present state of our directory I should have realized would be an issue because when I bought the directory Dennis had to invoice me through "PayPal" as the payment gateway would not process any of my cards, not once but twice. When we first bought it was monthly, then I bought the life time and each time my payment would not process through the directory payment gateway. Only though PayPal was I able to make payment. I had a number of potential members complain about the same. We had to stop taking membership.

I brought this issue up to BD and they said they were looking into it. Then in December 2014 they announced integration of WHMCS into the directory. Here it is June 25th, 2015 still no WHMCS integration. I joined or bought BD in December 2013. I have thousands of dollars invested and cannot count the number of man hours invested. Only to be held up by the inability to take PayPal payments for membership. Customer service keeps telling me they are working on it and will notify me when implemented.

In all fairness I believe BD has great potential but functionally can be lacking because, I believe, they have made it to good, if there is such a thing. Given we cannot get into the back end it is hard to evaluate, my IT person said WHMCS integration shouldn't be that complicated given all the other functions within the directory itself. He said setting up a PayPal gateway shouldn't be that complicated but because we are limited to access to the back end of the directory our hands are tied.

I have said this before. Looking good and being good is two different things! This customer has had about enough of being told it's coming. Six months now!

Vendor Response

by Brilliant Directories on June 26, 2015

Hi Bruce, Thank you for your message and your feedback. We always appreciate it. We are sorry for any frustration related to the payment processing aspect of the software. Because of great feedback like yours, our internal development team has dedicated July as "Payment Gateway Month" We know that not being able to connect your own gateway may have hindered your ability to grow even faster. We are going to spend the entire month of July completing the payment processing features of the software so that you and other partners can easily integrate your own payment processing provider. We want to make things right and thank you for sharing your experience here on Capterra. We will be sure to notify everyone with a company newsletter once the new payment processing features are working so that you may connect your own payment gateway to your directory. Thank you again and we wish you great success with your directory website. Thank you. Warm regards, Brilliant Directories

NO SOURCE CODE

Jun 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Lots of features. Their salesmen are good at telling you all the things you want to hear. After your payment clears the bank, you learn the truth about the limitations.

Cons: Their claim to provide the source code is BS. Regardless of what they tell you, they limit access to the source code and you will spend a lot of money trying to customize the system. I believe they limit access, so they can sell you Customization Hours. The designs are way outdated and customizing is very limited. Look deeper at their examples. We fell for the initial purchase and then a follow up email for another license for super cheap, so before I could get into customizing their product, I owned two licenses (and still do, for sale by the way). On the surface, BD appears to be perfect. It is great as long as you don't need unlimited access to the code or REALLY need to customize it (not talking about changing colors). You decide.

Overall: None. Waste of money.

Vendor Response

by Brilliant Directories on August 07, 2017

Hi SK, Jason Haloossim here, founder at BD. Thanks for your feedback. It helps make things better for our entire community. I want you to know that we care, and I'm sorry you had a bad experience. We want users to have great experiences - and we try to achieve this is by listening to your concerns. I'm very sorry you had a hard time editing source code it's one of the main things developers love about BD. You also have access to your MYSQL Database, FTP, and even cPanel. Beginners love the easy point-and-click settings and developers love the access to source code to make custom edits. Here is a link on our website that shows you how to edit source code: http://bit.ly/2vGvenc Here is a Press Release that explains how BD is built with developers in mind: http://bit.ly/2hCHHTE We want you to succeed with your website and try our best to eliminate obstacles. I'm really sorry you had this bad experience, but I want you to know that our team is here to support you.

Finally I have made a decision!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. Convenient directory structure. I will use Listing feature for Vendors and Product feature for software systems.
2. Continually developing leads generating module.
3. Perfectly developed users training and support system (videos, documentation, community forums¿).

Cons: 1. There is not possible to set up hierarchical structure for products feature.
2. Products rating and review functionality is missing.
3. Not very flexible pricing setting system for different membership levels. It would be nice to set additional payments for every category and service area.

Overall: I have been looking for a platform for creating business software and its vendors directory. I analyzed many Word Press Directory Themes available on the market and decided not to compile my system from numerous plugins but to use integrated platform devoted for this purpose.
After comparing Market Grabber, eDirectory and Brilliant Directories platforms I have chosen the last one.
Pros:
1. Convenient directory structure. I will use Listing feature for Vendors and Product feature for software systems.
2. Continually developing leads generating module.
3. Perfectly developed users training and support system (videos, documentation, community forums¿).
Cons:
1. There is not possible to set up hierarchical structure for products feature.
2. Products rating and review functionality is missing.
3. Not very flexible pricing setting system for different membership levels. It would be nice to set additional payments for every category and service area.

Recommendations to other buyers: I highly recommend this product for business directories creation.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Ceslovas. Thank you for your feedback! I'm glad you've found our training and support resources helpful. We are constantly adding new material to our Support Center to make sure our users have as many resources at their disposal as possible. I also appreciate the cons you laid out - these help us improve the software. Regarding the pricing system for your different members, while individual membership levels are limited to the pricing options you set for them, you can create more niche/specific membership levels for certain categories or service areas. You can then set different payment options for those - just another option :) Thank you again for your feedback!!

Great Software and Awesome costumer service but not efficient support

Nov 11, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: I wrote in my feedback

Cons: Inefficient Customer support

Overall: I signed up for the system because I can see the potential of the system but I am having difficulties in using more advanced setting due to lack of information and support.
3 stars for ease of Use and 1 star for Customer Support because it is easy mainly to do very basic things demonstrated with the videos provided.

It was very easy for me to understand how to implement the menu and add new items to the menu but when I asked support for my menu to be the same as Brilliant Directories demo it took a long time for me to have it done even though I sent the link to the demo the way I wanted.

I received the link to the video showing how to manage the menus 3 times even though I was saying that I have learned that already. By now there are a lot of pending things that are not happening in terms of support.

The ticket system is not efficient. It takes a lot of time for the ticket to be responded and when responded a lot of times is with another questions and your answer opens another ticket which takes even more time to be responded.

Kelvin Vaughan is amazing and promptly responds every time you contact him.
A suggestion to improve the awesome service Kelvin provides as representative of Brilliant Directories would be someone in the support team who could take care of everything the client would need to just start right after signing up, because the support is deficient and is not giving the high level of service Kelvin represents and gives on a personal level.

Recommendations to other buyers: I gave in my feedback. Thank you.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Cristina. Thank you so much for your honest feedback. We hear what you're saying and we will do everything we can to improve our customer support. Sometimes our support team gets a bit back logged when an influx of support tickets are submitted, but we are committed to our 24 hour-maximium response times. And while our users wait for a response, we do encourage them to browse our free support center which has hundreds of support documents and video tutorials, along with participating in our community forums. But I absolutely understand where you are coming from and we will be working to improve our customer support. We sincerely thank you for your honest feedback, it's what helps us make our product and support even better. Thank you!

Fantastic product, easy to use

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How user friendly it is and the clean layout and design. I also like that it is a stand alone product. The features are comprehensive and I know will be excellent value for my customers.

Cons: The upload of the categories didn't work for me via the csv file however I am yet to discuss with the support team what I may have been doing wrong.

Overall: Such a beautiful, practical product which you can start using straight away.
The team at Brilliant Directories are terrific and there are many avenues to find support if you need it. Excellent value for money considering this is a complete website that you can start using to generate income after just a few steps.
Navigation from both the back end and front end is easy, user friendly and fast. Easy to integrate with my existing wordpress site through links - I love that it is a stand alone product. Really happy!

Recommendations to other buyers: I initially found it difficult to get someone from the support team to get back to me so found that very disappointing. I replied to the automatic emails that are sent out during the free trial period - that invite you to reply with any questions - but received no response. When I did finally get call back (at 3am in the morning!) from someone (after sending a couple of emails, leaving a couple of voicemails and a Facebook message!) I was told that they dedicate their time and priority to paying customers. Whilst I do understand this, I really wanted to pay for the software however the support feature was really important to me. Had I not liked the software so much I wouldn't have become a paying customer! It's a bit of a catch-22 but I really do think that if support is offered during that period, it should be honoured. I am however really happy with my decision and since signing up with Brilliant Directories I have had a great experience - it was just during that initial trial period that I felt the support could have been better.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Delyse. Thank you so much for your honest feedback. We are thrilled the software is working as needed. I completely understand where you are coming from regarding support and that is a major facet of the company that we are currently working to improve. Feedback like yours helps us in doing that. Thank you!

If you are looking for a directory template or software, Brilliant Directories is all you need

Sep 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just want to thank you for the last 8 weeks working with all of you incredibly awesome people at BD.

I want to thank you Dennis for finding a great yearly solution, the warm welcome, your vibrant and uplifting personality and your proactive ¿it can be done¿ attitude.

I want to thank Gaby for being an incredible first coach, you listened to every concern, always guided me in the right direction and made me truly feel I had a friend holding my hand through those first days Kindness and professionalism are hard to come by these days¿and Gaby you have this rare ability

I want to thank Esteban who as a developer really eased my mind, was so incredibly willing to help at all hours, his coding talent, and the energy of how much he really is proud of BD. He got me through that time when I was about to throw in the towel.

I want to thank Alex ¿for her meticulous responses, to every bullet point, her kindness and empathy ¿ and her professionalism and great organization. I never worried I wouldn¿t receive a response, and always felt at ease you would always find a way to get everything done.

And Oscar ¿ thank you for the last ¿bugs¿.

As a developer, I need to say, your code is excellent, very light¿script-wise etc. And hardly any bugs. I¿ve worked on CMS¿s with so many scripts (for example Magento) - yours seems light as a feather.

The BD template has great SM integration, email templates and member backend - you saved my client thousands of dollars in development fees. If my client takes advantage of your lead generation system - there is no excuse for not having a successful directory. You have supplied all anyone needs for a strong launch.

That you don¿t have a lot info for a developer yet is probably the only thing that was frustrating. It would be nice to see visually what all those widgets are in the backend, but I know that will come in the future.

Finally, at some point, Alex said to me, ¿Welcome to the BD family¿ on Skype. It really meant something to me, I actually felt it, and after days of working with you all I realized just how much of a family you all are, how you all respect each other and work so closely and with so much care. That ¿Welcome to the BD family¿ wasn¿t just a typical business welcome. It was a real thing. I would love to work with you all again. And for sure, I will be recommending BD to other developers

Honest Review - as requested.

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: read previous

Cons: as above

Overall: Going to focus in the negative, which is probably want you want to hear. Before I start, I love your product and I'm looking forward to adding more directories in the future. OK, the bad stuff.
1. Reading through previous posts, over a year old I read that restricted access admins still cannot be created - this is essential to a large directory!!

2. Your offer to make a one off payment rather than monthly concerned me initially, regarding credibility and why? Why would any business prefer short term gain rather than a monthly rental? At first this set off alarm bells regarding cash flow, then I came to the conclusion that it is probably due to a high churn rate of directory owners, so hit em big once makes sense.

The rolling last month - ending forever this month is a bit cheesy too.

Customer support, I deliberately gave you a low rating to make you notice, in reality customer service was great - BUT offering a better level of support to paid members is not encouraging for newbies trying to get their directory functional within the trial period. I did get a reasonable explanation regarding resources, but I still think its not a good idea.

Conclusion - love it.............just need to make it work now.

Recommendations to other buyers: as above

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Andy. Thank you so much for such an honest review. We truly do appreciate it as it's reviews like yours that help us improve our software each and every day. Regarding your concern with implementing a feature to limit admin access for "lower level" admins - that feature is in the pipeline and our development team is working diligently on it. Regarding the one-time payment, I understand your concerns. In fact, we've recently switched over to monthly payment plans and have done away with our one-time payment option. Thank you again for such an honest review. We take everything to heart and we will absolutely be using your review along with every other review to improve our company as a whole, our customer support division, as well as the software itself. Cheers!

Capterra-loader

Out of the box directory business model

May 17, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: With Brilliant Directories, it's very easy to get a directory business up running very quickly. It has so many templates to choose from to suit your business needs.

There are so many ways you can customize your site. From the colors to fonts etc... Also, I believe that its very SEO friendly for not just me the admin but other businesses who list their business on the site.

Looks very professional.

Cons: Few things I don't like.

1. Brilliant Directories hosts your websites for you. I would've liked to host my sites on my own servers.

2. Some of the VIP add-ons could've been given on the frontend for free. Just simple things like social logins should've been free.

4. Businesses can't seem to create their own categories. We the admin of the site have to create these. Would so much better if the businesses created the categories & sub-categories and these get added to the search functionality.

3. Nothing to help retain your users. Something like a built-in customer loyalty program would be really helpful to keep users coming back.

Overall: The fact that I can test my business model is very good. I was able to quickly get a directory site up and working while I was planning other aspects of my business like the marketing etc...

My opinion of Brilliant Directories

Feb 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments:

I would like to share my brief opinion of Brilliant Directories

Our team have looked into many directory softwares before we decided on BD.

We are experts in WordPress sites and have created and still run a number of WordPress based directories

We have purchased 3 FULL licenses from BD as we fully believe this is the best directory software available.

BD is 99% ready to go live from the very start, many sites will be able to signup, watch the videos, do some basic changes and off they go. It is the closest directory software thats ready to go straight from off the shelf.

We are trying to create directory sites that function slightly different to the majority of directory sites out there, so we are undertaking many customisations in the looks and design and the way it functions.

Our development team have found the structure of the BD backend, the access to certain functions and code, is amazingly simple and easy.

The more we play around with the system and the code, the more we appreciate what the Brilliant Directory team have created.

On the surface the BD admin area is basic. However looking at it in more details you will find that theres a whole world of tweaks, changes and edits that are possible.

The system appears to be rock solid, and even when we think we are pushing the system to its limits with code changes, it always functions well.

We are extremely happy with our purchase of the FULL licenses, and we have no doubt we will be able to create the perfect directory sites we are aiming to achieve.

The only negative we need to make is that we are based in different time zones from the BD team so when we ask a question, we are always a day late in getting a response even if responded by the BD team that same day.

I think if the BD team can improve their support reply time scale then the service will be not far from perfect in our opinion

I hope that this helps people in some way, and gives some idea of our experience

BD team, you guys are nearly there, keep improving the system (as we see you do) and customer service side of things and we think you will go far as a business.

Looking forward to launching our sites and creating our directory businesses with you guys.

Brilliant Directories Software Review

Jan 30, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is good in terms of functionality as it manages subscriptions nicely and wraps the directory functionality into one. However, the user interface is pretty confusing. It takes a long time to figure out how all of the pieces are connected (i.e. where links are stored, how to change forms, how the forms connect with widgets etc.) The UI and the flow could be more user friendly and obvious. Perhaps there should be an overview about how all of the pieces of the website link up to each other. Once you figure out how to use the tools, it requires jumping between many different components to implement a simple change, so it is a bit clunky. Additionally, you really need significant coding experience to customize. I.e. Part of the reason we purchased this software was because it had many of the features we need, and in particular I was told pre-purchase that there was a way to create different types of users (i.e. a general user, A listing user, a non-listing user) and that I could also customize what they each see in their profile. In reality however, in order to customize what each sees in their profile, you need to custom code, which I wasn't aware of....Overall the software includes great functionality for running a site and managing subscriptions but could be more user friendly.

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Tali, thanks for the feedback! There definitely are a lot of options included in the Brilliant Directories platform. Our Quick Start Video series (available right in your admin dashboard) lays out a good starting point for basic setup of a website. We also have our Support Center with hundreds of searchable support documents as well as our community forum which our support team monitors. Regarding customizations, there are many built-in options for you to configure when it comes setting up your membership levels and what your different members have access to. Some more intense customizations do require some coding, but many changes can be made via the built-in point-and-click options. Your feedback is incredibly helpful to us and we will absolutely use it to improve our platform in the future. Thank you!

Excellent Platform.

Dec 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have built sites, used significant software's and platforms but this by far is one of the best I have come across. It has a slick layout on the front end and just as good at the backend.

I found it extremely easy to use just from the get go. No significant challenges. I must say there are some pretty cool features I was not even aware of that are requiring a bit more attention in terms of applying them. Not because it is difficult to use, it's due to the richness of the features.

What really drew me to this company was the fact they are open in their discussions, their vision, direction and plans for the future. More importantly I could reach significant people on LinkedIn. So basically the people are great and accessible.

Now the software, cause that is where you need feedback. It is a robustly built system that comes out smelling like roses as soon you start the engine. I loved the simplicity of the layout, and the complexity of it's functionality. It is as good a piece of software you will find "out of the box" as any.

Does it have all the bells and whistles? Find me a software that does and I will point out what it is missing. But the important thing to remember is that the builders, developers, support staff are always there to help. They are willing to listen and make changes and importantly they do have customization options available to fit your needs. There people and the software is constantly evolving and becoming better everyday.

What is the most significant part of any software? The core. If the base of any software is developed well, every other additional feature, enhancement, customization will fit in nicely with it. No long term software conflicts, bug fixing etc,

What this platform does; is it allows pretty much anyone to build a business within hours (not even days). The founders and many of their staff have live sites that have significant members within it and more importantly they are generating income. Even more amazing is that they are using the exact same software.

All I have to say is this; great people, great platform and I see nothing but exciting things happenings in the future.

Brilliant Directories - The Best the Internet Has to Offer

Dec 08, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have just activated my second directory with BD. I activated my first one after months of searching for a platform that would meet my needs and the second one after maintaining my impression that a more robust, feature rich and easy to use product for creating your own on-line directory does not exist. - anywhere at any price. Period!

Everything required to run a successful and profitable directory site is included and all you need is to work as hard as it as you know you should and you will be light years ahead of the competition.

Now, any product, regardless of how good it may be is only as good as the individuals that support it and here is where BD truly shines. The entire staff are knowledgeable, helpful, committed to your success and are loaded with great ideas to help keep you moving forward. The coaches are brilliant (no pun intended). I have the pleasure of working with Patrick who has over time consistently proven himself to be better than anyone I have ever dealt with on any Internet project, since the day the Internet came into being. While I could list many of his outstanding attributes, the most important one is his total honesty followed very closely by his indefatigable positive attitude. On days when I felt overwhelmed and ready to throw in the towel from facing my own shortcomings, a chat with Patrick would quickly get me back on track. He has been indispensable as a partner.

Nothing in life is perfect, but this system, especially with all the upcoming features is as close as you will find. Trust me, I know from doing my research.

Can you find a less expensive way to get a directory on-line? Absolutely, but it's important to remember that "you get exactly what you pay for." You won't find a bigger bang for your buck, anywhere. This is the Rolls-Royce of directory products and if you feel that you deserve the best - than subscribing to this is a total no-brainer.

Thank you Brilliant Directories and Patrick for creating a bright future for me by providing the best suite of tools to help make my dream a reality.

All the best to all of us in 2015.

Cheers. - Frank

Brilliant Directories is the Gem that entrepreneurs, publishers, and startups have been looking for

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being a publisher and site designer for the last 7 years, I have used many builders, and platforms to produce new publishing concept ideas. Each one of these also had their drawbacks; lack of quality, huge learning curves, manually coding issues, etc. I knew the features I was looking for , but was always unable to find them all together for that perfect setup I needed. After years of building far from perfect material, I finally ran into the website for Brilliant Directories. After reading what they offered, and seeing the quality of sites their system can produce, I was very interested, and knew I had to take the chance.

I signed up immediately, and right away I got the tools I needed to open my account. I was also introduced to their customer service representatives, which are really great people, and very helpful. Once I began working and developing in the brilliant directories software, I was literally able to design and launch that perfect site that I've been trying to build for last 7 years in about 2 days. Their software is so efficient, and easy to understand, but also has much depth with its options. Mostly, it provides the tools needed for a quality page rank, which is crucial for growing new visitors. The next day, I immediately bought a full site license, with no second thought. The license is an investment in my business, and being able to produce such quality sites myself is absolutely invaluable. It is a very exciting thing for any business owner to realize they now have the tools to build out all their unfinished greatest ideas, along with new ones to come. A very rewarding feeling for sure.

I have not encountered any cons with brilliant directories, and I can say that I'm very fortunate to work with such smart talented people, with whom I have developed good relations. Brilliant Directories is the best website development program I have encountered, Their customer service and help departments are professional. There is nothing in my way now to achieving the success I have been working towards.

Super Clean Interface and Design

Dec 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Clean interface right out of the box.

Cons: So far things look good. We would like BD to maybe include a little more documentation or video for those folks that might want to keep their domain hosted on their own hosting provider, keep their own webmail accounts, etc. yet still be able to utilize the BD email template system. A lot of businesses might want to keep their own webmail system going on their current hosting provider.

Overall: We have developed a few projects for clients in the directory business, with a lot of hard coding and various WP plugins, but can tedious to piecemeal things, and clients want easy, simple tools to use, and it has to look really nice aesthetically. BD has done a great job with their overall look and feel of the system. We still need to dig into it more and see how well it performs in Google, etc. but this is a great out of the box system coming from the eyes of developers. We are curious about the bandwidth issues we have read about, but we will put it to test. If anyone wants to try their hand at a small business with not a lot of cash outflow at first, this is a great way to test the idea. Keep up the nice work BD.

Vendor Response

by Brilliant Directories on December 30, 2016

Hey Sam. Amazing feedback - thanks so much! Regarding your concerns about domains and email management, being a Software as a Service (SaaS) solution, we do need to host your website on our servers (which is 100% free). However, if you want to maintain a hosting account with the company that you bought your domain from (e.g., GoDaddy, Network Solutions, etc), you can certainly do so to continue to use their services to manage your webmail accounts. Hope that helps and thanks again!

Off on the Wrong foot

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Very comprehensive. Has all of the features I need to make great websites.

Cons: So far, nothing stands out as a dislike, but it would be nice if their was a better library of high resolution photos. So far I have not been able to locate any of the photos as seen on the Brilliant Demo.

Overall: So far I have not been able to get a proper receipt for one of the packages I purchased. I wrote back to Billing yesterday and I have yet to recei8ve a reply . I spoke with Kelvin yesterday as well, and he attempted to make it happened but it was not executed properly and I am reluctant to disturb him again as he claimed to be extremely busy with world wide clients.

Recommendations to other buyers: If there was a way to see a sample of the font before applying it to my site would be nice. While the plethora of fonts is amazing, it becomes a bit frustrating having to go one by one to see which font looks best on the Home page, and then starting over again.

Vendor Response

by Brilliant Directories on July 07, 2016

Hi Kurt, I apologize that you did not get your receipt right away after your purchase. We have double checked with the team and a copy of it has been sent to you for your records. I'm glad Brilliant Directories has all of the features that you were looking for! A great place to get high quality stock photos is Adobe Stock (stock.adobe.com). You can use images licensed from Adobe stock on your website, and you won't be infringing on any copyright laws. Thank you for the suggestion regarding a font preview feature! We'll work on this and see if it's something that we can implement. Thanks for all of your great feedback. We use feedback from users like yourself to constantly improve the Brilliant Directories software.

Brilliant Directories is brilliant!

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been helping a budding entrepreneur consider launching an online business. She wanted to launch an online local directory of her hometown with the purpose to improve both online to offline opportunities for local businesses and the community. The only problem was she has no technical background.

I recommended Brilliant Directories to her because offers a simple turn-key website solution with unlimited possibilities without the need for any technical experience. They give you the confidence to focus on managing operations by saving tremendous time to launch any website directory concept. Discover other website themes they offer such as; classifieds, job board, e-commerce site, blogging, etc.

We experimented with the 14 day free trial and it was clear that Brilliant Directories out of the box was better then anything else (sorry wordpress I still love u for blogging). Along with the amazing directory component it offers an internal email system and a lead generation/management component for further monetization options. During the 14 days we had time to determine that Brilliant Directories was the best option to run an online directory instead of using a premium wordpress directory theme or plugins, etc.

Along the way we experienced amazing support and customer service via their online solution center, forum or directly via email. We also enjoyed the explainer videos on the Brilliant Directories YouTube channel by Patrick and other trainers. A few times I required some advanced technical support and Brilliant Directories team came through with immediate response offering suggestions and options.

We look forward to rolling out our new Brilliant Directories website and other future concept websites. Thanks to the entire Brilliant Directories staff including special thanks to Kelvin & Dennis for timely support and professionalism. We highly recommend Brilliant Directories to anyone interested in operating an online website. Cheers.

The platform is good, but if you need help support is pretty rubbish.

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, if you are a complete beginner with no experience you will have problems. Can be quite easy to customize if you know what you are doing.

Cons: Support is bad. I have only ever had the same 2 people reply to my support tickets. If you are based outside the USA like me, then you will have to wait for a reply, sometimes 2+ days for a simple question.

The forum is a waste of time, no one ever on there. You might be lucky and get a reply back within 2 weeks.

The hosting is another issue, they host the site on their servers so if you have any problems with the site being down, again you are at the mercy of their support.... if you can call it that.

This is a main concern for me, running a business with their software you need BD to offer 24/7 support. They keep saying they are going to make changes, still waiting for that....

I don't think I would buy from them again, unless they buck their ideas up.

Great directory software

Jun 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has massive amounts of functionality. They seems to have improved it over a number of years, so you are getting the collective wisdom of directory software creation over several years. Other directory building software that I looked at had very limited features compared to Brilliant Directories.

I love how nothing is "locked down". Other software does not allow you to change the code other than by paying them to do so.

They also have an amazing library of training videos, generally 2 to 3 minutes long, so you can search for your particular problem and review info on just that (not having to sit through 57 minutes of irrelevant stuff to find the 3 minutes that answer your question. If you do not find an answer, you can email their support team or post a message for other users of the software to share their experiences.

Cons: Because there are so many features, it can feel overwhelming to get to grips with how to set this up for a non-technical person, but there is a lot of support available and most of it is easy to remember (pretty obvious) once you have seen the video on a particular thing (technically-minded people will likely find this system a breeze to learn)

Overall: Being able to test out the demo software was fantastic as I had some very specific requirements that are not often found in directories. My customer service chap, Dennis was very patient with my questions.

Recommendations to other buyers: If you are interested, but not sure, I really recommend that you try the demo version. Unlike some demos, you can actually access most of the features and test them out on your own "demo" page, so you can see how the software would work for you in practice.

Absolutely Outstanding

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Products are incredibly useful. Everything is geared to generating business for the license holders.

Cons: I wish an instruction manual of some sort came with the license. Something that could walk a new license holder through the entire backend of the site, so if they ever need to go back to something, the information is always right there for them.

Overall: The Brilliant Directories team has just been incredible. Their support is top-notch and their products are incredibly innovative and carefully designed to enhance your business. I haven't had a bad experience so far, and I've been with them for nearly a year. They provide so much content for me to refer to when I get stuck on something, I'm just really happy with them. Highest recommendation.

Recommendations to other buyers: Go live instantly, and customize while you're live. This will beat the 6 month + SEO Rankings. Your website won't even get looked at while its live for at least 3 to 4 months. You'll be lucky to see it on page 15 of Google. Publish and run with it.

surprised at how easy the setup took

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great designs. LOTS of features built in - very surprised at this. Any time I email in, there seems to be a setting or option for just about anything. The videos helped me starting out. It took about an hour to go through them but glad I did. The main reason I chose this was because of the lead selling capabilities. I'm selling leads to my members and this platform does that best.

Cons: In my first few days I had to email support a lot with questions. But they were quick to respond. The price is a little high but after working with two other platforms... you get what you pay for. There is enough value to justify the price now that I know how it works.

Robust Credibility Driven - Directory Business Software

Aug 31, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I conducted a "Service Needs Assessment" for my Niche Market Project, it became obvious that the Niche has a severe shortage of:
1. modern Cutting Edge Technological tools to drive (CRM) Customer Relationship Management strategies,
2. it also lack (CMS) this is Content Management Systems to inform customers and support customers
3. above all it lacked a well organized networking environment which is a critical success factor for business growth.

Item 3 above is one of those factors any business cannot ignore, we all need to build a well organized network environment through which we can market, promote our products or services. To achieve this we also need credibility in the way we organize our network within and outside our Niche market to also attract new customers. That is how the Directory idea cropped into my decision min-map.

I reviewed several directory software on the market including the WP directory plugin, but they all fell short of a well organized system of developing and setting up one's directory.

Then this happened ........ I accidentally hit on the Brilliant Directories. I liked the step by step support they give when I began setting up my directory, and the fact that almost 90% of the directory was already set up before I even began customizing it.

As if that was not enough I had a hand held process as I began customizing the directory all the way. That is why I believe Brilliant Directories were the best choice, you are never left alone in the cold to take care of the tricky config, plugins set up, theme customization, coding and all that mambo-jumbo tech stuff. That is why Brilliant Directories is not only the best choice I made but the best choice anyone can make, if Directory business success is what they need.

We don't know in the first 24 hours

Jun 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I am hoping the features are what we like most. We are hoping they work as we expect. We are a design, development, Internet marketing and Internet presence management firm. We are looking forward to implementing this site for our client.

Cons: SEO! I asked a pre-sales question about this. They sent me a list of websites using Brilliant Directories. My SEO findings on these websites were not encouraging and I did not get a clear answer or explanation as to why they may rank the way they do. So I decided to try with this one website. I do not consider myself an SEO expert, but I am very good with understanding SEO and databases and keywords etc.

[I was a former CFO and implemented many different accounting and business solutions. All solutions need a great [logical] data structure to be effective and usable. The search engines are just logical data structures.]

In addition, I am hoping for integrations with Hubspot CRM, but have not had a chance to look at this yet.

I am hopeful.

Overall: This survey is little premature. So far, I am impressed, but I just got my login information for our account.

Recommendations to other buyers: Again this survey is a little premature, but I am hoping that the data import is easy. We have thousands of companies to import.

Very good, could be better

Dec 22, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a very tough review as BD has a lot of tremendous positives going for it while at the same time there are some frustrating negatives. It's about a 90% thing.

1) Software itself - tremendous capability and functionality. Somewhat confusing and doesn't always work as laid out. A lot of the knowledge base is out dated and is for prior versions. If BD can fully deliver on all components, I would say it's amazing software.

2) Support & Coaching - Luana Villalobos who runs the Forum is outstanding and Patrick Brunelle does a great job along with Ernesto. The down side is they are very busy and there's no way to get instant access - chat, phone, etc. Sometimes as you're communicating through email or the forum it's frustrating if you have a follow up question and have to wait hours or a day for a second response. The coaching sessions are useful. And the support when you get it is great - they do fix everything.

3) Pricing - be careful - BD has a lot of deals and you have to really do your homework to get the best deal.

4) Sales- Dennis Tinerino does a great job of walking you through the software.

Overall, really good software with a few bugs. Biggest need is some type of quicker support system. I'd recommend them as long as you're not in a rush.

Vendor Response

by Brilliant Directories on December 23, 2014

Tony, We do appreciate your honest feedback very much. Thank you. This helps us improve our overall service. Based on your review, we will take steps to better improve our support forums and knowledge base for easier navigation. We're glad to hear that everything else is working out great for you, and we look forward to a great long-standing relationship with you. Thank you again for your honest review. This constructive feedback helps everyone. To your success, Brilliant Directories

Too soon to tell...

Feb 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Appearance, but otherwise too soon for a valid response.

Cons: too soon for a valid response

Overall: You asked for my impressions within 24 hours of receiving my login, so I can't possibly provide a complete review, but I'm happy to answer your question of what inspired me to choose Brilliant Directories. #1 The sample directories look fantastic. #2 You convinced me it would be easier than WordPress. #3 Getting a coupon made it seem like a very good deal. #4 You returned my call on a weekend!
As I look through the Admin pages it seems a bit overwhelming but I'm hoping there are enough teaching videos to take me step by step through the entire process. I learn best by examples, so please continue to add examples to your training and I can then pick the ones that relate to my project/approach.
My goal, lofty as it may be, is to provide a tool that provides the hearing impaired with the opportunity to comparison shop and in the end make hearing aids, and assistive listening devices more accessible and more affordable. I believe Brilliant Directories is the right partner to make that happen.

Recommendations to other buyers: Watch the training videos and use the launch tools

Vendor Response

by Brilliant Directories on March 09, 2017

Hey David. Thanks for taking the time to leave us some feedback. We understand how helpful video tutorials can be so we will absolutely continue to make them. And for certain features that don't yet have video tutorials, we do of course have written documentation as well as our community forum to provide assistance. Thanks again!

Worth the money

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Design and functionality

Cons: Cost of SSL certificate.

Overall: I had a few Wordpress themes in mind that I was debating on before I found brilliant directories. Other directories options may be cheaper but I personally think it's worth the extra money for the amazing functionality and design.
Things I don't like,
While of course there are going to be upsells like in any business. I really was shocked that they charge $247 for a SSL certificate. Pretty much everyone can get a SSL certificate for less than $10 for your first year when you purchase a domain from a registrar and they even install it for free. This I felt was super shady because SSL's are pretty much mandatory for any serious website and right from day one the cost of your website will be $247 more than you originally thought.

Recommendations to other buyers: Include the SSL in your price. Every seriouse site needs to have one anyways and as soon as they buyers purchase they find out they have an additional $247 for a SSL certificate.

Vendor Response

by Brilliant Directories on March 09, 2017

Thank you so much, Chad, for the feedback! We do understand your concern with this. There are many free SSL options out there, and still many paid options as well that include higher levels of encryption and security. You are always welcome to connect your own SSL to your Brilliant Directories website, and the only cost you'll incur for this is a $39/year maintenance and monitoring fee. This allows our team to monitor that your SSL installation is working properly on your Brilliant Directories website.

Exactly what I need

Jan 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are just so many features. It literally does everything that I need with just the one piece of software.

Cons: It would be really nice to have a visual editor for non-techies like myself that can't handle code but want to make more customisation than the predetermined options allow. That being said, the site is fully customizable and you can have customizations done through Brilliant Directories.

Overall: I have been looking for a solution to help me build a fitness class directory and I can't tell you how happy I am that I came across Brilliant Directories.

The software has everything that I need and more and has inspired me to add features that I didn't even know I wanted. The customer service is excellent, time responsive, helpful and friendly. I am even surprising myself with my ability to set up the software relatively easily.

An excellent product.

Recommendations to other buyers: Get in touch for a run through the software. It is well worth it.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Racheal. The software definitely is packed with features! We do include a WYSIWYG editor for web page content editing, article writing, etc., along with hundreds of point-and-click design settings. As for the techies or developers, we do include the ability to edit the code for some more in-depth customizations. Thanks for the feedback - it helps us improve the software and make it easier to use for everyone!

So far, not bad

Dec 28, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: On the positive side, Brilliant Directories is very easy, in fact effortless, to initially get up and running. That's good.

On the negative side, I'm finding it difficult to understand how to customize the system according to my needs. I am a web developer with years of experience with php, javacscript, SQL Server, etc. I just a simple set of documentation which tells me how I can access the source code, and what the API is (if there is one).

The Customer Service response time is very fast, and so far they have been very good at helping with DNS changes. However, with regards to customization, so far I have only received responses telling me it can't be done, or I have to ask for a quote in the marketplace, or I have to spend $100 of my allowance to set up a call with an expert.

I am a web developer! I want to do this stuff myself. Please help me out here. (I've already paid a reasonable amount of money. If I need something that I can't do myself then, rest assured, I'll pay you more).

Thank you.

Vendor Response

by Brilliant Directories on August 07, 2017

Hi Nasser! Jason Haloossim here, founder at Brilliant Directories. As a developer you have tons of access to your source code to make higher level edits, queries and more. Join me in our next Webinar Wednesday where you can get free live support on your website and ask questions about where to access things in the your admin area. REGISTER FREE (all are welcome): https://www.brilliantdirectories.com/workshop We do these about every 2 weeks and it's a great way to learn more about how BD works. I hope to see you in the next webinar and will look out for any questions from you. All the best, Jason Haloossim Brilliant Directories

Best In The Industry

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When the Government of Canada, Department of Canadian Heritage, and the Office of French Language Services of the Ontario Ministry of Health and Long Term Care financed our interpretation application for the ministry of health, we needed to find a platform that allowed us to easily and quickly build, customize, and manage our website and mobile app landing page.

We first tried using WordPress but customizing third-party themes and getting multiple plugins to work correctly with one another proved to be far too difficult and time consuming. We even rented multiple web developers to get WordPress to work for us but they were too costly and couldn't build us the website we needed.

Brilliant Directories' stock Bootstrap theme is beautiful and functional and has more features than we even need (but are happy to have!). Our in-house team was able to quickly make custom design changes while maintaining the functionality of the website. We were even able to make our customized app landing page on the BD platform (http://www.accueilfrancophone.com/med-interpret)! Customer service was also top notch. We opted for their Professional Onboarding Plan which was definitely worth the money - saved us loads of time and helped get us up to speed on the platform. Now our team can manage the website without a problem.

I couldn't have asked for a more perfect solution. The entire team here at l'Accueil francophone is thrilled with Brilliant Directories and our investors are happy that we were able to get the website and app landing page launched quickly.

Feel free to take a look at our website: http://www.accueilfrancophone.com/

One Way To Get a Quick Start

Oct 28, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to get started and no worries.

Cons: Price is daunting if you don't know your commitment level.

Overall: This is one way to start your own directory business. You can check out Wordpress or other CMSes but you will have to pay for your own hosting, deal with comparing and learning all the various plugins, and integrate them all into a functional site. This is easy, fun and integrated. Payment integrated, and all the features you expect from a total launch. It's easy though you may want to know your HTML and CSS, but you can look that stuff up any time. The support seems very busy but they must be prioritized to those who pay extra for hand-holding. It's a little pricey to get started, but it's all there to get you off on the right foot.

Recommendations to other buyers: Get a clear idea of what you want to do and why before you jump in.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Matt. Thanks for your review! You hit the nail on the head in terms of hosting and functionality. Our goal at Brilliant Directories is to include all of the features you might need, including hosting, right out of the box. No need for third-party plugins or tools, so everything is guaranteed to work. You're also correct regarding HTML and CSS. The software is hundreds of built in point-and-click settings so someone with no coding knowledge can still create a beautifully custom website. But the software still accepts custom code so that those who do have some web development experience can further customize their websites even more. Regarding our customer support. Our team works around the clock to ensure our users are getting the friendly, speedy support they deserve. In the time it does take our team to reply, we have our free support center with support documents and video tutorials as well as our community forum. Thank you so much, again, for your review!

Surprisingly simple and extremely powerful

Sep 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been building directories for six years now, used almost all of the word press based themes and plug ins, even went as far as hiring a team to build a custom plug in for me. Nothing is even close to as well developed as Brilliant Directories. I could see how it could be a little daunting for a complete computer newbie, but anyone who can follow directions, read and click their mouse can build a beautiful, powerful search directory in minutes. At first I was a little hesitant because the price is more than competitors. But the software as a service is well worth the price, with including hosting, security, mail, and payments, it has simplified managing a directory website for me. Its so good I doubt ill ever tell anyone--no good businessman gives away his trade secrets--and Brilliant Directories is now definitely my edge over the competition. And special thanks to Dennis, we spoke multiple different times prior to me joining. He never once pressured me into buying. He has the easiest sales job ever because he doesn't need to sell since the software speaks for itself. Overall, the software is amazing (Only feature its missing is I would really like to see an internal affiliate program built--not to sell BD but to have my site users be able to refer other people to join my directory and receive a commission) and the customer service has been completely on point. Excellent job guys, Im excited for a new business relationship with you. Im already searching for more brand names and domains to create more directories because its so easy to manage.

Work Smart Instead of Hard

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The templates!!! The near;y "1 click" for set up and modifications.

Cons: That I don't own the template/software/theme after purchase.

Overall: What could take several weeks to create from scratch can literally be done in mere hours with Brilliant Directories. Save yourself the struggle of trying to find a perfect directory theme, the frustration of digging through thousands of plug ins to find the "right" one for your project, and stop dealing with sub-par support materials and forums. Get started with Brilliant Directories today.

Recommendations to other buyers: havent had enough time to go through it all to answer.. ask me next month :)

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Christine, that almost sounds like an advertisement for Brilliant Directories ;). Thanks so much for the positive feedback, it truly means a lot. I do want to mention, though, that although we don't offer a self-hosted solution, as Brilliant Directories is a Software as a Service, this allows us to ensure 99.9% uptime for your website, that the platform powering your site is always updated, that your website is adequately secured, and so much more. You do, of course, have total access to your website and databases as well as the databases that manage your website's information. Glad BD has worked out well for you!

What made me choose Brilliant Directories

Jun 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Everything under one roof, including hosting.
Outstanding range of features, but still with option to heavily customise.
Very good customer service and a good user support network.

Cons: Cost can be high initially, but there are good offers which makes the decision much clearer.

Overall: Having spent a lot of time researching a wide range of directory systems, based on both wordpress and others, we initially started our project using a wordpress solution.
We quickly discovered though that we needed a multitude of different plugins to achieve what we wanted - and with that came our big learning curve. Trying to get them to work together whilst building the site became difficult to say the least.
This led us back to Brilliant Directories and a much deeper look at their solution and features.
After signing up for and 'attending' one of their webinars our decision was easy and we switched our project to Brilliant Directories, something we are very confident will be proved to be the right decision.

Recommendations to other buyers: Take the time to do a test drive.

Vendor Response

by Brilliant Directories on August 04, 2016

Hi Martin! We're so glad that our all-in-one solution was the perfect fit for you. Hope to see you in more of our future webinars!

Its a no brainer

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ready made turn key system that I can bring to the public on my terms. From what I can see in the videos it seems simple enough and no coding is required. Love that it is an all in one package.

Cons: There will be a learning curve. Not sure how extensive the automation will be. A bookings system would have been handy and an easy up sell to many businesses. Something to look into so that I dont have to have a affiliate website to sell additionally.

Overall: I have to say that when I came up with the idea for my website, I did tons of research. Naturally when I came to Brilliant Directories I was full of questions about features, product, services, implementation and much more. my rep was super helpful and patient with my questioning. He made sure I had a good understanding and pointed out some resources where I would be able to find additional information. The price point again was a no brainier due to the additional benefits I will receive. I look forward to growing my business and sharing in that success with you guys. As I grow so will my business needs, I have no doubt that you guys will be able to help me! Now back to planning!! Business Plan and Marketing plan!

Recommendations to other buyers: I know you guys are busy but in the initial chat I think 30 min is not enough to go over the amount of information your product has to cover. Even the training calls. 30 minutes is nothing and will finish rather quickly.

Vendor Response

by Brilliant Directories on February 01, 2017

Thank you so much, Ramon, for your suggestions! We love hearing feedback from our users and I'm thrilled Dennis was able to assist you. We value your suggestions and I will be sure to address them in our next team meeting. Thanks!

Great solution to a membership website

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to customize without any knowledge. I love this, everything you could possibly need to be successful. They don't nickel and dime you. Everything you need one price.

Cons: Kinda cookie cutter out of a box. But very easy to customize

Recommendations to other buyers: Utilize the resources that are free. Get on blog ask other users questions

So far so good

Jan 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: My experience so far with the set-up of my first directory is going well. There is a learning curve but compared to other directory solutions, I cannot imagine there is a more straightforward solution on the market, particularly for what you get with the upfront cost. My first project is not a standard directory so time will tell as far as Brilliant Directory's capacity to meet my needs.

Pros: lots of encouragement and tips; lots of training videos; offers great opportunity to self-produce a standard directory with virtually no help at all.

Cons: intitial encouragement emails are clearly templates but are designed to feel personal. However, when you receive an email from someone who you have just spoken to on the phone that has no relation to the phone call, it comes across as a little fake.

Suggestion: I believe the next big thing in directories is in the promotion of non-geographical internet only businesses, professionals, vloggers, bloggers, resources etc. There is no standard package for this mode of directory. I think Brilliant Directories would do well to focus on this and provide specific packages aimed at this field.

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for the great feedback! We are working hard at adding additional verticals, and are very excited to now offer event, coupon, product catalog, property listing, and job posting themes! Many of our customers also choose to omit the location search field to create a non-geographical directory for their advertised content.

Have not started using it yet, but have had an in depth look at the demos, videos and support qs

May 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: On surface level it seems very comprehensive and should speed up development of a directory site much better than independent modules and messing around setting them up.

One Con may be that it is not built on top of wordpress, which makes a lot of our other modules and software we use redundant (we are developers and have many favourite modules we use for various parts of site building unrelated to the directories themselves), even though ultimately we may need to use something. so will have to find stand-alone html modules for special features.

This means editing and tweaking and web work will probably be slower on this platform than if it was on top of wordpress.....however i bought the package as on balance the time savings from core directory features will most likely outweigh lost time on customisation and html work we need to do. Of course as brilliant directories is upgraded then we will need less and less hand coding to get it looking how we want.... Send me this survey again in 8-12 weeks once we start using it and see what i think.

p.s. Excellent follow-ups about the payment issue I had, I know time zone differences make this hard for an Australian Client, but appreciate the effort made and the compensation offered to turn this into a pleasant experience after an initial issue, well done, plus getting a personal phone call as well as an email also makes a huge difference, Excellent customer service thank you.

Much more than just software, it's a whole system of excellent training, support, and improvement.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We knew from the beginning that we would need support as we developed our first directory site. When we were comparing the various products available, we paid careful attention to customer service. I even called the customer care numbers, just to see what happened. Now that we have chosen Brilliant Directories, we haven't been disappointed. Our first launch has been made much easier thanks to their first-class documentation, videos, and, of course, people.

Cons: I suppose the price could always be better, from the customer's point of view. A Wordpress theme, for example, could cost substantially less. I understand that you usually get what you pay for, though, and I feel that Brilliant Directories offers great value.

More themes would be nice. It would be awesome if there was a theme specifically for our niche. I'm sure that more themes will be coming in the future.

Overall: It's practical and easy to use.

So easy to use

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I'm not sure how customizable it is in case I want to add some bells and whistles.

Overall: I had purchased a wordpress directory theme and was trying to set it up. What a nightmare. It looked horrible, it was difficult to use, I even tried hiring someone to help and they had a tough time navigating it. So I tried Brilliant Directories 14 day free trial to see if there was much of a difference. It was like night and day. I didn't need a programmer, or a fiverr gig or anyone to help. I was able to do it myself. Easy to use, great tutorials, I am so glad I tried it. Thank you.

Recommendations to other buyers: No

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for dropping us a note, Peter! We hear you loud and clear - WordPress is great for blogs and simple websites, but when it comes to building a directory/membership website, WordPress just doesn't work. It's often too difficult to get the dozens of plugins and themes to play nice with each other. Customization with Brilliant Directories is incredibly easy thanks to the hundreds of built-in design settings, but if you want to totally transform your website, some CSS adjustments may need to be necessary, though most people don't find it to be. Thanks again!

Affordable way to start your own website business!

Jan 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Affordability and the fact that a "lifetime" license option exists.. so you don't have to worry about a monthly payment for the remainder of your organization's life.

Cons: It is too early to tell. I hope that the concept of "members" can be changed. We won't have members but we will have customers.

Overall: I recently bought a lifetime license to Brilliant Directories on behalf of a nonprofit organization I am involved with. It is the second time I bought this software for a nonprofit. My experience each time made me confident that the company provides excellent services, good training and tutorials, and on top of that is in a range of affordability even for new nonprofit organizations. And there is almost unlimited growth with this system, so an organization is not boxing itself in by choosing a less expensive system which they will have to replace as they grow. Brilliant Directories should be able to take any organization or business as far "down the road" as they choose to go.

Recommendations to other buyers: Talk to the guys at the HQ to make yourself feel comfortable about them and their business. Good businesses hire good people.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Ginny, thanks so much for the review! We love being able to make the job of non-profits a bit easier which is why we offer a discount for non-profit organizations. As for your comment about differentiating members from customers, we hear you loud and clear! We are actually in the process of changing some of our backend admin terminology to address this very issue. These suggestions mean the world to us as we do try our best to implement user suggestions. Thanks again!

Goodbye Wordpress - Hello Brilliant Directories

May 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Processing member monthly payments works simply and I get reports on past due payments. The setup was very easy, what i like most is that it's centered around generating revenue from paying members. After the setup i was ready to start billing members for their memberships and buying leads, also special banner ad placements around the site.

Cons: i took my time researching because it was the more expensive solutions, but i'm happy i went with Brilliant. You do get what you pay for and it's clear that there is value built in.

Just Starting Out

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the Admin portion from what I can see -- I've only had access for 12 hours

Cons: The instructional videos need to be updated that show some of the new menu features.

Overall: I am just starting out but I like the layout and features I have seen. I am excited to develop my site. I think someone with basic WordPress and cPanel knowledge can grasp the basics of setting up their own site.

Recommendations to other buyers: Understand CSS, WordPress, cPanel, APIs, etc if you want to set it up yourself.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the review, Dan! While we do offer access to cPanel, in most cases it's not necessary to access at all - almost everything can be accomplished from the regular admin panel. As for CSS, the software does include hundreds of point-and-click design settings so CSS is only necessary if you really want to dive deep and totally customize your website's design. And regarding APIs, for any required integrations, like payment gateways for example, we do supply support documents and video tutorials so anyone should be able to go about those tasks without a problem. Thanks again and we loved chatting with you in our Weekly Webinar :)

Best Directory Service

Jun 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: No page templates to choose from. (html coded) - No Trial/Free membership - Sitemap not working with search engines

Overall: Nice Onboarding process - Very clear instructions to setup a new website from scratch. Especially enjoy the video tutorials.

Launched my directory in minutes

Feb 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Matt and Jason are rockstars. I signed up with them and by the very next day my business directory for notary agents was online. I then uploaded my list of contacts and used their schedule email feature to invite them. Within 2 months I have had over 100 paying members sign up and now my directory is profitable. My members use the system to invite their friends to recommend their businesses. When I google any name in my directory, my website appears on the first page of google results. Loving it!

Cons: No cons just yet. I am very happy thus far and I am working to launch a few more directories. Fingers crossed.

Overall: I recommend requesting a demonstration with Matt so he can show you exactly how the software works and how it will automate your business so you can focus on marketing and selling. They have so many amazing built in features that you have to see to believe. They also have marketing and web design services you can resell to your members in addition to making money on the listings and selling of leads.

Vendor Response

by Brilliant Directories on September 30, 2013

Thank you Erin for your kind response. We value our business together and look forward to developing more directories for your niche ideas. Warm regards, The Brilliant Directories Team http://www.brilliantdirectories.com

Dennis is a GEM!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Members area, ratings and search functionality.

Cons: For a startup, forking a huge amount of money isn't a good start

Overall: Started with a wordpress inspired theme for business listing but when I came to know about BD and its features, I was sold. Thanks for Going the Extra Mile Dennis.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for your feedback, Richie! I'll be sure to pass the good words on to Dennis :) As for the negative of having a somewhat high payment, we totally understand. This is why we did away with our one-time fee and have switched over to much lower monthly plans. It's feedback like yours that helps us improve our product day in and day out. Thank you!

Kudos to Dennis Tinerino

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I worked with one of the cusutomer support representative on getting my company set up with Brilliant Directories and the experience was great. He explained the product and services well and kept me informed on new developments, opportunities and news, which helped me to make an informed decision to join. I have not fully dived off into this system and setting up my site but there were an adequate amount of tutorials and information provided to walk me through each process to ensure success so I'm confident that I should not have any issues moving forward with Brilliant Directories. Support has been great thus far and by that measure I'm anticipating continued great customer service and support. Thanks guys!!

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for the feedback, Christopher! We understand how valuable video tutorials can be and how much easier they are to follow than outdated text documents. This is why we put a lot of time and effort into producing quality video tutorials to hep users like yourself quickly set up your website. So glad Dennis was able to help you out and provide you with some valuable info! Thanks again!

Besides Excellent Product they have Excellent People

Dec 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have commented previously on this platform about this wonderful software. Since I did not have enough room in my previous post I returned to continue where i left off. more now about the people at Brilliant Directories.

In a few words again; the software is awesome. After having muddled through other similar software's, this one is like a breath of fresh air. Amazingly easy to use , robust, rich of features and incredible support.

One my main reason to have purchased this software was the people and their transparency. The instrumental person was Dennis Tinerino (Customer Success Director). The title is so apt for this chap; he oozes success and was extremely patient with 101 questions that I had for him. Never once did he loose his cool or show any sort of annoyance as I kept bombarding him with all sorts of inquires.

With Dennis, he tells you like it is; upfront and clear. He was kind enough to share links to various ideas, techniques and suggestions to get me started. Although he had an opportunity to up sell me, he did not. Which I truly appreciated.

We all know at the end of the day, it is people who you connect with that help you succeed and that is what I felt with Dennis. All I can say; I am glad I connected with him, which helped me make my decision (a correct one) to select Brilliant Directories to launch my business.

Good luck to all.

And the Search Stops with Brilliant Directories!!

Nov 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Brilliant Directories offers flawless simplicity; is feature rich and reliable; and has an awesome theme selection each with a beautiful user interface.

Cons: There are absolutely no cons.

Overall: I sell software to school districts and colleges for a living, and In my opinion, Brilliant Directories is one of the most impressive platforms I have ever seen. I evaluated BD for over a year, and quite frankly, it is the most technologically advanced directory software on the market today. But it doesn't stop there. Although BD is so ahead of the game and is feature packed, it is simple enough for anyone to comprehend and use. No need to feel intimidated by this software. It is user friendly, and to top it off BD also lays out an extensive database of training videos and other great tools to help you succeed. The team at BD has thought of everything, literally. Most importantly, the software works as it should, and you can rely on BD consistent functionality. If you are looking for the 'best' platform on the market to build your dream with and the 'best' chance at success, you 'need' BD!

Recommendations to other buyers: Choose your theme and go for it! You can be successful with Brilliant Directories!

Vendor Response

by Brilliant Directories on December 01, 2016

It's great to hear that you're enjoying our themes and the simplicity of the software. Thanks, Jennifer, for your review!

Nice platform with below average support

Jun 15, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Excellent features, easy to use and configure with good investments to grow the platform. The platform is quite flexible with external resources easily available

Cons: Customer support is below average with no customer orientation. One of the incidences where they did not accept a bug that led to a loss.

Brilliant is the Word!

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Flexibility to adapt to custom functionality. Great value!

Cons: The learning curve is a little challenging at first, but that's because there is so much function and ability to make custom changes. After a few hours, it becomes easier to make your custom changes. Excellent support helps answer your questions.

Overall: My experience in purchasing and using Brilliant Directory software has been a delight. This software is extremely powerful with tons of capability and most importantly flexibility. Great help from service team who helped me evaluate Brilliant Directory software for my application. This software is great!

Vendor Response

by Brilliant Directories on December 15, 2016

We're thrilled you're loving BD, Bob! We do everything we can to minimize the learning curve as much as possible through our library of video tutorials, support documentation, community forum, onboarding packages, customer support and more. We truly value your feedback and will continue doing more to help new users get up to speed quickly. Thanks for the feedback!

It truly is brilliant

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've spent the better part of a year working with various directory systems, mostly built on WordPress. These systems were buggy, slow, expensive, and prone to plugin breakage. It was a frustrating experience getting them to work.

I was skeptical of Brilliant Directories until I tried it out. Wow! With their system, I had a working directory in minutes that was fast and simply worked.

One of the great things about their system is that it's incredibly customizable. They've built their system on a widget platform that allows you to not only customize any part of the site, but you can use your own PHP and javascript code to create your own functionality.

There have been a few times when I've needed some help with their system, and I've found that their support team is very quick and efficient with ticket requests. They have a nice knowledge base and community forum that answers a lot of your questions.

Brilliant Directories has enabled me to stop wasting time on difficult WordPress systems and actually get to work building my directory. I wish I had discovered this service earlier.

Vendor Response

by Brilliant Directories on March 09, 2016

Wow Michael, thanks for that! Our team works hard to offer a platform that is unrivaled in the industry when it comes to how it can be customized to fit your needs. We're excited to see your final product!

THE BEST MEMBERSHIP SOFTWARE EVER!

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Custom Features, Easy to edit, Customer Support

Cons: Some of the code can be overwhelming for non developers

Overall: WOW is all I can say, as a developer and marketing/tech company this software has changed my life. I now have a tool that I can use to help my clients build the website of their dreams. Not only are the features incredible but the customer support is #AMAZING. I have three sites from Brilliant Directories and I plan on having 5-10 by the end of the year. I have even learned some new tricks about coding just by being a part of the BD Community. I highly recommend Brilliant Directories to anybody who's looking to start their own online directory website. Check out one of my sites www.wannagowithme.com and see for yourself, Thank You Brilliant Directories not only for helping me make money but by hepling me change the lives of my clients and by helping them provide a valued service to their clients. #TEAMBRILLIANTDIRECTORIES

Recommendations to other buyers: I am looking forward to some of the future add ons

Excellent company--great customer service. Intuitive, highly customizable directory interface.

Dec 31, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had the pleasure of working with Dennis Tinerino over the past couple of weeks in securing five brand new directory websites. I had worked with him earlier this year when he helped me set up two directories and again most recently this December. In every interaction with Brilliant Directories, he has consistently risen above my expectations and provided me with truly exemplary customer service. Dennis has even worked both after-hours and on weekends to ensure that the elements necessary to my success were provided for me (I can¿t guarantee he can do this with everyone¿just to mention that this was what happened in my case.) I must also extend this commendation to other members of the Brilliant team. Without exception, every person I¿ve interacted with has been at the top of their game and I have no reservations whatsoever in recommending their service to anyone who is thinking about setting up their own directory(s). If you¿re ready to go, it's likely that you can have your new directory website up and running within 24 hrs or less. I¿ve found the user interface to be simple to use and also highly customizable and the technical staff are here to help you every step of the way. Feel free to try other services. When you come back, contact Dennis ;) All the best, Patrick Richardson

Adding second directory

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: So much is in place and ready for me to fill in the blanks.

Cons: Seemed like multiple layers. with dashboard then the CP panel. Just need to learn how it all works I guess and then it will be clearer to work with.

Overall: Good, The support staff helped me out and honored the 2 for 1 deal I signed up for back in April 2015.
When I went to the dashboard, I did find it annoying not to find the Admin Account easily so I could change my temporary password. I think I found it eventually in the support page. Not sure why it is not in an obvious place on the dashboard.

Recommendations to other buyers: Give the initial user a popup screen that immediately lets them go in and change their password. I will share more as I go along.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Paul. Thanks so much for your suggestion to place a link to the admin password settings in the dashboard - I'll bring this up in our team meeting tomorrow! But it's directly accessible from Settings > Admin Settings. In there you can change the password for your admin account. Regarding cPanel, though you do have complete access to it, you should never really find yourself needing to access it. You should be able to manage every aspect of your website directly from the dashboard. Thanks again for the suggestion!

Started off rocky but much better now

Jul 30, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Dennis did a great sales job. He answered all my questions and also provided links to policies and videos and got back to me within 24 hrs.

After the sale I was a bit lost. The videos I watched before getting started did not make much sense to me because my admin panel was different than the one I was viewing on the videos. The previously answered questions were also confusing given my different looking panel.

The system of tickets is good to be sure that all issues are answered but sometimes you just need to talk to an actual person to explain yourself properly. I would love to have a life line to a real person or a call back system. (with the expected time to receive your tech call)

Things turned around for me dramatically with Patrick's help. He explained my confusion was due to the buggy Bootstrap theme. I like the latest technology but this time I much preferred the classic stable theme. Patrick explained what was happening and reset my site with "classic" theme and things have been waaaay better. He also suggested getting my site as far along as I could, make notes on changes I dont know how to do and then call for a training session.
I will definitively do this.

I was a fan of BD, then I wasn't at all, and now I'm back!

Thanks Patrick!

Excellent experience! All of my questions were answered and the staff was eager to learn my needs.

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ease of use on the front end where the actual users will be. Everything is easy to find and is presented very professionally. Your image is set apart from others just by using this software. I also like the willingness of the staff to get me in touch with a preferred coder that knows the system for all of my custom design needs.

Cons: Coming from Wordpress and not knowing a lot of coding skills it will be a learning curve using a whole new platform. But like anything the more time you spend with the software the easier it will get.

Overall: Ease of use for the front end user

Brilliant Directories Is An Absolute A+

Sep 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Brilliant Directories is amazing. From the first moment I reached out to them through their website, the experience has been terrific. The system is the cleanest directory system available in the market today, bar none. The people at Brilliant Directories are top-notch, and are always ready to assist in every way possible. I have worked with a lot of companies, both as a business owner and international business consultant, and I can truly say that the Brilliant Directory team understands what a "great user experience" really means.

My point person at BD is Jeff Wyatt. Jeff has been a pleasure to work with, has always gone above and beyond the call of duty for me, and has done everything in his power to make my experience with BD world class.

If you are considering going into the directory business, I would highly recommend talking the experts at BD. Jason, Matthew, and their team truly care about their customers.

Simply put, you would be hard-pressed to find a better directory team, or directory technology, in the world today.

Andy Jacob
CEO
Jacob Consulting Group
http://www.AndyJacob.com

Vendor Response

by Brilliant Directories on September 30, 2013

Thank you for your kind words, Andy. We enjoyed working with you and appreciate your feedback. Warm regards, The Brilliant Directories Team http://www.brilliantdirectories.com

Capterra-loader

Far too complicated and no flexibility

May 12, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: The look of the templates and the fact that it is responsive design that works on mobile phones. The looks are what lure people to this software.

Cons: No flexibility and extremely complex to set up and use. I have been using various scripts over the last 10 years and this is the most confusing and complex set up that I have dealt with.

Overall: I learned that you cannot use a generic hosted script and expect it to be flexible and easy to use.

Great software! Lots of back-end support for managing members and your business!

Jan 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Management features for controlling accessibility to features by members so I can customize pricing plans to fit my business model; Also the lead generation!

Cons: The overall appearance of the out-of-the-box solution is not especially aesthetically pleasing. I like the look and feel of the Templatic directory platform from a User Interface perspective. I plan to configure my BD site to integrate some of those features.

Overall: The platform has good tools for establishing pricing packages and member features. It also has email templates for communicating with members. Another great monetization feature is the Lead Generation tool. I also like the availability of a Developer Marketplace where I can find developers who are familiar with the platform and can customize my website the way I want it. My "Customer Success Agent" (sales agent) was very nice to work with, and she ("CJ") spent 1.5 hours on the phone with me explaining the capabilities of the software and getting me comfortable with the purchase. I'll be getting more familiar with software as I populate and customize my directory, but I've had a good experience so far.

Recommendations to other buyers: Aside from the appearance aspects, I'd love the option to hide individual sections of a page layout on mobile viewing platforms. Some things you may not want to display on mobile versus desktop.

GREAT product - just be aware of the pitfalls!

Dec 28, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is a great new product if you have the time to go through a learning curve. The owners and training coaches are very understanding and helpful, I have liked working with Ernesto.

The basic system is genius in its concept, however I believe that this Brilliant Directories product will be only good for those who can dedicate a lot of time to adding their own content, photos, write their own articles and ensure it is viable in the marketplace. If you want it now, hot and fast then be careful...

Their training is really good, unless you suddenly find that your site has grown beyond their expectations and they tell you it is now a "custom site" and their training is not going to work as expected....... hummm.

However as a new user and having paid them for extra coaching, I now find that these guys are so busy with "other" clients that they have very limited time to help me....even if I offer to pay them. Plus, as with so many other companies, no one works holidays like I do. Am I mad or crazy? Nope, just dedicated to my passion and dream.

I am already an accomplished webmaster and... I need help?

Still, for basic users who can see how great this product is. It works well. Just ask questions and get promises in writing.

Super user-friendly!

Oct 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I highly recommend Brilliant Directories for anyone who is interested in starting a directory website. Both their software and customer support are first class!

I've been interested in holistic health for a number of years. I've found it hard to track down reputable holistic health care providers, so last year I decided to create a web site where holistic practitioners can list their services (and eventually get rated). This would be helpful not only to me, but tons of folks worldwide who prefer a holistic approach to healthcare.

I first started trying to code the site on my own using an 'easy' plugin, but realized it was never was going to be what I envisioned. I then tried to hire a developer to create the website for me. I got several quotes from curiously cheap to very expensive. In general, I found them difficult to communicate with and didn't feel that they understood what I was looking for.

Luckily, I came across Brilliant Directories in a Google search. Not only did they understand what I was trying to accomplish, but they were able to execute my vision quickly. I found their customer support to be both extremely knowledgeable and patient with my questions. They even shared strategies to help get my first hundred members listed. 5-stars!

This is simply a business in a box and ready to go!

Aug 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have spent months reviewing all the softwares here on Capterra and many other forums and have have so much feedback to share about them all. I particularly choose Brilliant Directories first because to review because they were the most pleasant to deal with and got in touch with me right away and answered dozens of my questions day after day. I spoke to their competitors and they actually bashed them and were more interested in a sale rather than my needs. Brilliant Directories gives you everything you need for one price and it's ready to go right away. Other softwares I reviewed prior to my Brilliant Directories purchase took a long time to set up and they all require developers and paid hosting and no support. Being able to contact a company and get an answer in a timely manner means the world to me, and Brilliant Directories has certainly done that every time I contacted them. My site was setup by me in a just a few days with zero programming and all i did was watch the videos to set everything up and got included training on topics i got stuck on. I definitely recommend these guys to anyone who wants to get launched and online very quickly without any headaches and wants a smooth and clean design. Thank you.

It's Called Brilliant for a Reason...

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I researched, I spent hours trying out demos and (like many other reviewers) I went for a WP option. BIG mistake. I wasted so many months trying to make my bad choice work - but you can't make a silk purse out of a sow's ear (quaint English saying).
Throughout it all, I kept coming back to BD - drooling over what they offered. And, at last, here I am - right where I should have started. I don't want you to make the BIG mistake that I did and I don't want you to waste so much time - like I did.
WP is a wonderful CMS but it isn't the best choice for a Directory site. I can say this because I've tried it...and tried it... Specifics? Plugins don't always offer what you want to achieve and some of those that look helpful make WP buggy. Not impressive to potential customers.
BD are experts in their field and so, at last, I can create the Directory that I vizualised in my head, offer the best to my customers and add value to my website.
Pro's: Their customer service is superb so I feel supported and part of a really good team.
Cons: I just wish I'd made the right choice months ago.

Vendor Response

by Brilliant Directories on December 26, 2016

Thank you for the review, Mary! Glad your website is now working out well for you and your customers!

The support staff is great and contact is easy.

Jul 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's an incredible platform for the money comparable with DB's costing many times more. The articles, embedding, galleries and contact are good and flexible. Accessing code gives one the ability to enhance the articles and it's easy if you know code html5, embedding iFrame and jScript. Opens it right up.

Cons: The search is good but could use a multi drop down in the advanced mode like one see's on a car deal site.
Not related to the software you need user training lessons on video.

Overall: I can experiment with launch a business with a professional package without risking a lot of capital.

Mysouthwest and BD Partnership

Aug 28, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: What a pleasurable experience working with Brilliant Directories has been.
Both in terms of the directory software and the people behind the name.

We had to move over 4000 paying customers from a 10 year old purpose built proprietary platform which had out lived its usefulness to Brilliant Directories software platform. Normally this type of venture has potential for a disaster and trying to find the right solution is a night mare, however it has been a great experience finding and work with BD software and their team. It performed excellently to easily integrate our current workflow, features and performance, making it a seamless exercise to integrate and migrate our existing members to BD.

PROS: Very affordable, feature rich, very flexible in customisation of functionality and a great backup and support team.

CONS: Financial module has some limitations and a some what dated front end look & style for most themes.

BD is already great and like fine wine I believe BD will mature over time to become an even greater directory platform.

I would highly recommend Brilliant Directories to anyone looking for a superior directory software platform and a brilliant backup & support team.

Customers Service good delegation to sales staff but took awhile for a reply when missed 1st call

Aug 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it comes with a user-friendly interface without the huge learning curve. Professionals just don't have the time to learn extensive code.. we just like to click buttons ..

Cons: Need to be more flexible in terms of creating different custom functionality without having to pay for every step separately a solution service is always good.

Overall: it's the most expensive but effective software!! but so far so good. I would enjoy something more affordable and more attractive rates on the site ie. the one-off plan rate and the add-on rates may be.

World Directory site ranked 3rd on Google search!!

Jul 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My World Directory site is now ranked 3rd on Google search!! I am very glad to have engaged Brilliant Directories to host my www.world.directory site. My site was ranked number 16, 000, 000+(sixteen million+) only two weeks ago (for the keyword 'world directory') on Google search, just before I hosted my site with brilliantdirectories.com.

I did not at all expect my site to be ranked 3rd on Google search just after 2 weeks my site was hosted by Brilliant Directories. I do not have any knowledge on how SEO (Search Engine Optimization) works but all the setup process was done for me by the Brilliant Directories team! I was having the impression that only sites with the .COM tld will be ranked top on Google search but the Brilliant Directories team proved me wrong.

I am very pleased with the very brilliant customer service support that I continuously receive from your team. The period of time that I thought would take years for my site to be ranked top on Google search only took me 2 weeks!! I would like to express my sincerest appreciation to all of the people in the Brilliant Directories team for making my dream a reality!! Keep up the great work guys!! God bless!! :D

Very happy with the service provided!!!

Jan 27, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Generally i have been very satisfied with the level of service provided. I found that the site is not quite as 'simple' to configure/design as it was initially made out to be, but i am no expert in web design which may have something to do with it.
The level of ongoing support provided more than makes up for this, there is always great advice and ideas on the community section and my directory coach Warnner provides exceptional and prompt service, always happy to help no matter how big or small the issue may be.

The only suggestions i could make to improve the services is for the development team to look at and implement some of the ideas provided by people on the community more frequently as some are very good ideas, and the other disappointment was the initial shock to discover the costs for BD developers to add non-standard additions to the directory can be quite high, this was not made very clear when i first signed up, i thought additions would generally be included in the ongoing investment.

Overall very happy with the end result, the high level of ongoing support and outstanding customer service by the BD team, highly recommend their services!!

Looks good but customer experience could be easier

Jan 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Software is good but the support documentation needs to be more comprehensive, a more complete range of videos and better written documentation.

Site claims that anyone can set it up but in reality there are too many widgets that can only be edited by developers.

Logging into the support portal is cumbersome.

Vendor Response

by Brilliant Directories on August 07, 2017

Hi Harry! Jason Haloossim here - co-founder at BD. Thanks for your feedback. It helps make things better for our entire community. I want you to know that we care, and I'm sorry you had trouble trying to set up your website. We always want our users to have the best experience possible. Over the last year we¿ve spent time updating our videos and documentation to keep them current. Also, we¿ve started Webinar Wednesdays which is a 100% free way to get live support with setting up your website and even marketing tips - https://www.brilliantdirectories.com/workshop . I'm very sorry to hear that you had a hard time setting up your site. We want you to succeed with your website and try our best to eliminate obstacles. I'm really sorry you had this bad experience, but I want you to know that our team is here to support you.

Some of the features dont work

Mar 06, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Signed up for the elite package with many of the features. Implementation has taken longer than expected. The functionality is mostly there but the knowledge database is poor (its there online help system) and several of the widgets don't work correctly (advised they only work on static pages so many instances where we cannot use them)
Overall they have been prompt and helpful but really need a comprehensive guide on how to edit the site.

Vendor Response

by Brilliant Directories on March 10, 2014

Hi Ronan, Thank you for sharing your feedback. It is always constructive and helpful. The software does so much and we are always coming out with new features, so we understand the need for HELP documentation. We are dedicating the following months to creating useful videos, FAQs, a community forum, as well as a more comprehensive learning center that will help users better navigate the software. As always, our team is here to assist you with set up and answering any questions you may have. Thank you again for your feedback. This helps us improve our overall service and we will notify you as soon as more help documentation is available. As always, feel free to email coach@brilliantdirectories.com for support. Thank you.

ODFF Review

Jun 10, 2014
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall I'm very pleased with the product. It is feature rich! However, elements such as a blog page are not an out of the box feature. These days everyone has a blog page on their business website. It would be nice to have that feature integrated into the backend instead of having to create a separate WP blog and then having BD set up a link to it.

Regarding ease of use, it's a huge help if a user knows html and css in order to make edits. It was not made clear in the sales process that this knowledge would be helpful. If a user does not know html and css, then the customization hours and fees can rack up quickly.

The customer service has been outstanding once I reach someone. I would prefer having a specific account manager that I can go to for my questions. Often there is a delay of anywhere from a few hours to a couple of days to get a response from an email or phone request. I would like an account manager with a direct email address to that person and know that the account manager is very familiar with my site.

The product is great and the more I learn about the backend the more comfortable I get with the overall system. Great job !!!

Brilliant Directories made the decision easy

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: reasonable price, good support, upgraded bootstrap technology, ability to make changes easily.

Overall: The team at BD were very helpful during the whole decision making process. They answered all of our questions and were patient with us as we tried to determine whether BD would work for us in our search for a way to transition our 12 year directory website to something better. We are excited about being able to get upgraded technology and the ability to make simple changes without engaging a high cost web developer for every little thing. The help videos on a wide range of relevant subjects and the regularly scheduled webinars are very helpful. At first We were concerned that the features combined with the reasonable pricing looked like it was too good to be true but so far we have found that it is living up to the promises.

Great Easy Way to Bring your vision to reality

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy set up, Great support, Cost effective, faster than most set ups I have experienced.

Cons: If you like to customize things it will be needing you to know coding.

Overall: It was a great way to finally get the project moving forward. It is functional practical and the one wee free trial helped me to take the system for a little test drive before making full commitment.

Recommendations to other buyers: Get your feet wet don't be afraid.

Vendor Response

by Brilliant Directories on March 09, 2017

Thank you for the review, Hamid! While there are hundreds of built-in point-and-click options in Brilliant Directories, you're right - some more intense customizations might require some coding. But as the website owner, you do have total access to all of the code that makes up your website so those customizations certainly are possible. Glad you took advantage of the free trial to make sure BD was right for you!

Overall Good Experience Thus Far

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Basic site and functionality ready to deploy

Cons: Customization seems to be a bit of a challenge. Support could be an issue depending on your expectations.

Overall: It's been good. The customer service could be a little more timely. Customer support representative answered all my questions and was patient until I felt comfortable purchasing.

Recommendations to other buyers: I would like to see a market place similar to an appstore where different applets etc can be developed and sold to extend functionality and grow the platform.

Vendor Response

by Brilliant Directories on March 09, 2017

Hi Sunil, this is great feedback for us! We do guarantee 1-business day response times from our support team. As far as a marketplace for plugins, we just recently began launching add-ons that provide additional functionality to your Brilliant Directories website. Check them out on our website! Thanks again!!

Just Brilliant!

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company owns a successful, printed local business directory in Perth, Western Australia.

In order to take the directory to the next level, we needed to find a good on-line solution.

After checking out several on-line directory offerings we discovered Brilliant Directories. And it is just that - brilliant! The incredible level of support, the ability to get into the back-end and have a look around prior to purchase and the overall user-friendliness of this software is fantastic.

As marketers and designers rather than developers, we were a little concerned that we would need to employ outside help to build the site. However, after checking out the extensive library of support videos and the availability of a purchasable onboarding package we are confident that we will be able to complete the task ourselves!

Thank you Kelvin - your timely response to all our queries made our decision to purchase so much easier.

If you are looking to become an influencer in your niche directory field, we would certainly recommend you investigate Brilliant Directories.

Setting up my site

Aug 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Crisp
Clean
Allows clients to upload own info.
It can be customized

Cons: It takes a good bit of time to work through the list of videos and Setting up your site info.
When you enter one video, it takes you on to related articles and videos, and not on to the next one in the actual list.

Overall: I think software is amazing, but a little more daunting for those of us to use who are no as tech-friendly. My hope is to have my site up and rolling soon. The kickstart plan us good as it guves you an idea of what to do each of the 4 weeks. What I am not clear about, is where the articles mentioned in week 4 of the launch plan are. I have a done a search in the solution center, but am not finding.."Getting your first 100 members" or how to search for the others on week 4.

Awesome Software & Company

Feb 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent close to 12 months of investigation into directory software that I would use to deploy my new directory. It came down to two systems, e-directory and brilliant directories. At first I was leaning toward e-directory as I could host the software myself. When it came down to a decision I fired up each demo side by side to see how the back end would work.

It turned out to be a two minute choice. Brilliant directories had all of the things I wanted and needed and the back end was clear.

Now that I have gone through the process and worked with the brilliant directories team, I have to say just how impressed I am with them. I worked with several people on the team very closely, Jason Haloos, Denis J. Tinerino and Patrick Brunelle.These hard working gentleman have made my directory a reality. I had certain custom requirements I needed added to my directory. I never felt they missed a beat. Jason is the co-founder and an amazing software designer. I absolutely know that I made the right choice hands down.

I am extremely impressed with the customer service and the quick turn around times.

I have just setup my online directory

Mar 29, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have had an excellent experience using this product thus far. It was very easy to setup a basic version of my online directory. Putting up a logo for my website was simple and setting up the categories and subcategories took less than an hour. I am in the process of recruiting members now. I will work on making minor changes to the overall look and some of the content in the next few weeks. I am also looking forward to tweaking some of the search settings. Because my directory is for businesses that have a brick and mortar home office but actually work in several states, I will need to find the best way to communicate this information to visitors of my site. If a visitor/customer is located in Nevada and needs work performed in Nevada, they may be able to employ a company from California or Idaho, but of course the customer will begin their search near their hometown. I am confident, because of the sophistication I have already seen in this software, that I will find a solution to this (I simply haven't even begun to look; all things in due time!). So far, A+. Keep up the good work.

Innovativeness, Quality, and Service

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been developing a business using Brilliant Directories, searching and evaluating software for more than a year to find a solution that would satisfy my specific and unusual needs, finally settling on Brilliant Directories. It is the most advanced and adaptable directory software on the market.

The BD software enhancements made, practically in front of my eyes, over the past year are amazing! The video tutorials are very helpful, and the video library is expanding. The learning resources created by Brilliant Directories, especially the weekly webinars, are also really helpful.

Most recently, I had an audit with the Brilliant Directories team, (thank you Francella), which also yielded great results. Francella had 'work around' ideas, and developer recommendations. The audit is a wonderful service opportunity.

I just cannot say enough about the quality of service and responsiveness that goes along with a software that speaks for itself when in full use. Thanks again, and I look forward to more great ideas coming from your company.

Brilliant product, super fast setup and great customer support

Oct 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First, I have admired this directory a little over a year ago. I consider myself mid level experience in web design. I am very proficient with Wordpress and Drupal but Brilliant Directory is far less complicated. The day I found this directory sometime around June 2014, it was the most beautiful directory I ever saw at that time even without trying out the admin demo. If I didn't buy this directory a year ago it was because of price was a little on the steep side. Now that I own this directory I now know why it was pricy.
The numerous video tutorials associated with this product is worth more than the cost of this directory considering that several scripts out there charge exorbitant sums with very little guidelines or customer support. No Directory theme or directory in the market today comes even close to this product. Marco was awesome; He has pushed me to the limits in explaining why this directory is the best; initially I thought it was one of those marketing calls/emails; but now that I finally pulled the trigger, I see why many are dyeing for this product.

Very Satisfied Customer

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Clean look, user friendly and easy functionality

Cons: Sometimes too much information can be overwhelming.

Overall: Although the support staff and I initially played phone tag I appreciate him hanging in there and walking me through the process. The customer service and support are unparalleled. I wish more companies value potential clients as you. Now that I am a client I look forward to a great, lasting partnership.

Recommendations to other buyers: Wish the software included an appointment scheduler.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for taking the time to leave a review, Shenita! We do know that some users would find an included scheduling feature beneficial. Some of our users successfully and easily integrated Acuity Scheduling with their Brilliant Directories website so that is a viable option for you. Thanks for the review!

Getting started

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Brilliant Directories was right on the ball on sending Launch Plan emails and they have oodles of useful videos on all aspects of launching a directory site. I'm a bit disappointed on their follow-through regarding a 1-hour coaching session I'm said to have won; it's been 5 days since the last email I received about this and I'm starting to wonder if I will ever receive this or just be left to muddle through as best I can using the videos.

Vendor Response

by Brilliant Directories on January 12, 2017

Thank you so much for your feedback, Susie! We always do our best to respond to support inquiries the same day but it looks like in this case something had slipped through the cracks. We'll discuss this at our next team meeting, but rest assured our typical response time is 1 business day or less. Thank you again for bringing this to our attention!

For a non programmer this seems easy to get into. Already in one night I have a good base website.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It looks like it is very flexible. The videos are helpful. It appears fairly intuitive. I'm looking forward to it working well with our Facebook community.

Cons: The HTML hard coding to adjust a search engine. The coding is different to the video. Can't get back to the original coding.

Overall: I can see it working well. From our Facebook page we have a lot of interest in our subject and people want to get in touch with business that can service them well.

Best Directory Theme By A Mile!!!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Over all ease of use and the quickness you are able to make your directory site go live.

Cons: Honestly don't have any.

Overall: Searched online for many months before coming across Brilliant Directories. The overall layout and multiple options available for not only the directory owner, but more importantly their customers is unrivaled.
Also BD customer support is also outstanding.
It's great doing business with REAL professionals who are passionate about what they do.

Recommendations to other buyers: Keep up the great work

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for your feedback, Darren! Glad you're loving the software :)

Beyond Excellent Customer Service

Dec 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Customer Service from Dennis has always been excellent! Since I have first reached out to him months ago this year 2014 to inquire about Brilliant Directories after searching online for directory scripts he has always answered every question and has went beyond assisting me which I know personally from my experience in Customer Service and Sales is hard to come by. Because of Dennis kindness I prefer Brilliant Directories over any competitor. Not only are Dennis responses by email original they are carefully written and not automated! The pros of Brilliant Directory is that since June 2014 and based on now December 2014 I can truly see how Brilliant Directory has transformed by offering more features and staying ahead of competition by providing more innovative online options. Although; I was sure that I would choose Brilliant Directories because of Dennis kindness, professionalism and integrity I am now confident after the transformation of Brilliant Directories - Brilliant Directories has all the features I desire to build an online directory!

Business Directory Software that Saved the Day

Feb 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Brilliant Directories has helped our directory become more profitable. It is easy to use and the email marketing tools help us keep in touch with members. We love that our entire staff can work in the same system and that we don't really need any third party applications to run our business.

Cons: They have a lot of flexibility with their system but we would also like to be able to manage all our social media accounts from the system like we do in hootesuite.

Overall: We did a lot of research for directory website software, we even lost a lot of money in the beginning with systems that were not as robust. We are more than pleased and highly recommend Brilliant Directories as an all-in-one directory and marketing system. You guys did an amazing job.

Vendor Response

by Brilliant Directories on September 30, 2013

Thank you for your review. We appreciate your working with you and value our longstanding relationship. Warm regards, The Brilliant Directories Team http://www.brilliantdirectories.com

Could not be happier!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to use & very customizable. The fact they don't promote themselves on my site is a really good touch.

Cons: Nothing major, all of the things I couldn't do initially were sorted out by my onboarding team.

Overall: I was trying for so long to get my site built. There were so many different providers who tried & failed to give me what I wanted. Then I came across brilliant directories! They did it with ease.The support staff was really good at following me up, he was honest & knowledgable. My customer service agent was amazing, nothing was too hard for her to do, she was very friendly & helpful. The site is now exactly what I wanted. I really could not be happier!

Recommendations to other buyers: Nothing.

Overall of the best.

Feb 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
-Great support staff
-Easy to get started
-I know it will be worth every penny once I complete the initial setup
-Much better than the competition: more features, better service, more expandable

Cons:
-More front end customization options would be great. There are items that do not seem to have much customization capability from the front end and require coding changes. *unless I am missing something in the admin panel
-I'd like to see more options for the listing profile template- renaming tabs, reordering what is seen first, etc.

Overall this is absolutely the best product of its kind. The Cons I listed are not necessarily negative, just things I would like to be quicker to alter and get running. Everything works as promised, the folks within the company are great and quite helpful. I'll be purchasing another directory site from Brilliant Directories the future

Vendor Response

by Brilliant Directories on March 09, 2016

Thank you for the thorough review Rich. We're thrilled you've decided to join the Brilliant Directories family!

so far so great,...

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, lot of functions I could never get anywhere else

Cons: I think there could be more detailed customization when it comes to plans and what members can and cannot get.

Overall: so far so great, I think that more videos for a little more in depth would be great. Overall I was able to set up my site pretty quick, the final details are taking up a bit more time. I am sure that I will figure it all out. thanks!

Recommendations to other buyers: more videos for in depth details, maybe I just have not come across yet

Vendor Response

by Brilliant Directories on March 09, 2017

Hi Jennifer, thanks for the review! Your feedback means a lot we're definitely not done making video tutorials! We've got many more to come so be sure to keep an eye on our YouTube channel for those :)

THEASTYLIST.COM

Mar 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the ease of setup

Cons: taking me soo long to figure out where to change info...lol

Overall: I have been playing with the widgets and because I'm not tech savvy its a little hard to make or add changes but I feel comfortable there is support .I appreciated rep starting my platform off with the features I mainly wanted so that left less for me to tweak. Overall I am highly satisfied and am excited.

Recommendations to other buyers: I like It and hope to launch soon

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for the feedback, Cicley! Just want to mention that our support center is always available with hundreds of support documents and video tutorials. Our community forum is also useful for seeing if anyone else has already done any tweaks you're looking to do! Wish you the best!

NEW MEMBER, JUST SIGNED UP TODAY!

Sep 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: I am familiar with website design; therefore, I combed the website thoroughly for all of the details that it could offer me in my business venture. Short answer is: "It has most all of what I need for my chosen business niche! " I had a few questions before signing up and they were all answered via returned phone call. Dennis was informative and very helpful in clearing those questions up for me.

Cons: I rated "Ease of Use" with a 4 Star simply because: 1) I personally have web design experience and 2) I know there is people out there whom will need help otherwise and it will take some time to familiar themselves with the overall experience of what this software can do for them.

My overall experience has yet to be tested since I am a new member today. But I am confident, from all of the info I've gathered leading up to this point about Brilliant Directory, this is by far the best solution that meets my needs better than anything out there on the market today.

Thanks for checking in!

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site came with premade widgets most of which look great. Please see below the one that is a problem. Looks like you misspelled Local Family Owned and for some reason spelled it Local family Owneds? I attempted to fix your mistake by watching the video "how to edit premade widgets" and it showed me exactly what to do which was open widget and edit text only problem is when I open to edit text all the wording is done in code?

YOUR PREMADE WIDGET:
bootstrap theme - member results - page title
Pizza in Bellingham, , United States
Bellingham, United States' Top Rated Pizza LFO = Local Family Owneds

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for your feedback Kelly. We're excited to see that you have launched your website since submitting this review. Our support staff is always available to assist its customers with any issue that presents itself such as this one. Every Brilliant Directories customer gets unlimited ticket support, as well as full access to our solution center and community forum :)

Excellent Directory Software with many good features included

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After researching various methods of setting up an online music directory I decided on Brilliant Directories because it includes many useful features. Other online directory services make you pay extra for some of the functionality or get third party modules for many features that are included with BD. BD can also be customized from top to bottom. The BD software is not the most user friendly (not WYSIWYG software), it helps if you have some tech experience. They have given a lot of thought and planning in the execution of their SaaS to create a "Brilliant" software product. Access to cPanel is a very useful feature as well. I look forward to making MusicXS @ MusicDirectory.com a long term success with Brilliant Directories!

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for leaving some feedback, Ken! Your website idea was one of the more unique ones we've had - very cool! I'm glad to hear the software is working out well so far. Can't wait to see how successful your music directory will be!!

Best Directory Software available

May 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I researched and tested several Directory products for Wordpress. All of them had significant faults, and none allowed upgrades or downgrades to the existing directory using recurring payments. Then I found Brilliant Directories which is going to save us from a huge problem we would have had using other software. I wasn't sure about stepping away from Wordpress, but the system Brilliant Directories has built is top notch and backed by quality professional sales and support.

I would like the system to allows more customization without needing a coder, but in all honesty, it's easier working on their system then dealing with a whole list of issues that comes with having hosting, theme, and several different plugins all by different people with different support systems, all blaming each other when something doesn't work in Wordpress.

And I get lifetime support for buying out the product up front. Worth every dollar. Thank you for building such a great product!

New User feedback

Dec 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Lots of features and training videos.

Cons: It sure yet.

Overall: Initial contact very good and helpful. Video transferring very good. Still early days but so far all looks good and. Ore than happy.

Recommendations to other buyers: Should offer a bespoke branding package.

Vendor Response

by Brilliant Directories on December 26, 2016

Hi Darren! That's great that everything's working out well so far and that you're making use of the video tutorials and support documentation. Thanks for the feedback regarding a 'bespoke branding package.' Actually, once you upload a logo for your website, that logo will be displayed in the admin dashboard of your website. And of course there's never any Brilliant Directories branding on the backend or frontend of a BD-powered website. Hope that helps and thanks again!