Brilliant Directories

5 / 5 532 reviews

Who Uses This Software?

We serve online membership communities who are looking for a streamlined solution to easily manage their website, members, payments and more.


Average Ratings

532 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month
    See pricing details
  • Pricing Details
    Monthly, yearly and one-time pricing is available
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Brilliant Directories
  • www.brilliantdirectories.com
  • Founded 2008
  • United States

About Brilliant Directories

Brilliant Directories offers an Affordable, All-In-One Member Management Solution to streamline all aspects of your membership website or association. A complete, turn-key solution with quick setup and free, unlimited support from real people. Includes website design, online payment processing, multi-level memberships, past due monitoring, premium member's only content, and more. Try a free demo and see how Brilliant Directories can save you time and money.


Brilliant Directories Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Brilliant Directories Reviews Recently Reviewed!

Easy to get Up and Running

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Software has been really easy to setup and get going. Love that Brilliant Directories is using a clean and clear Bootstrap system

Cons: Having support that you can get a hold of on the phone right away, would take this company to the next level.

Overall: I can build my entire business around this platform. I have looking for a directory CMS platform for months. Finding Brilliant Directories has helped us achieve the base for our business.

I've only just signed up and it seems very simple to set up in most aspects.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has everything I need to start the directory. We've been mucking around with a WP site for a couple of months trying to find good plugins but still can't get it.

Cons: I'm having trouble getting photos into my page displays once I've uploaded photos. This should be one of the easiest parts of the set up.

Overall: All the benefits of different memberships, I am hoping it works well with UpViral too?

Easy set up...great product.

Aug 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ready out of the box...very intuitive to use, and just looks good. Lots of features, and the tutorials make on boarding a breeze.

Cons: There are many ad-on features that are essential to the system. Would be nice to know up front that you need some of the features to make the system work. Ex. Your system will come with no categories, no business names such as barber, doctor, etc you will have to purchase . Every system will need these details...?

My sells rep, made the difference for me. he was very responsive and available.

Aug 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the relative ease of use and customization. Within the available themes, I will save thousands of dollars and many hours building my own directory that would never be as robust as what I can do with this software.

Overall: I was able to reduce my web design cost to a fraction of my past expenditures

Customers Service good delegation to sales staff but took awhile for a reply when missed the 1stcal

Aug 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it comes with a user-friendly interface without the huge learning curve. Professionals just don't have the time to learn extensive code.. we just like to click buttons ..

Cons: Need to be more flexible in terms of creating different custom functionality without having to pay for every step separately a solution service is always good.

Overall: its the most expensive but effective software Ive found saying what I need on the tin I have to see in the pudding now!! but so far so good. I would enjoy something more affordable and more attractive rates on the site ie. the one off plan rate and the add on rates maybe

I've searched for a while for a website template that fit my needs and this one fits all of my needs

Aug 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the fact that I can customize the website exactly now I want it. However the best thing is that I own it, no monthly fees at all and I have no need to to purchase servers because all of that is handled for you.

Overall: I am creating the website that I dreamed about for years. I am thankful that I didn't have to get the site built from scratch and that I still have full control over every aspect of the site.

Excellent experience! All of my questions were answered and the staff was eager to learn my needs.

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use on the front end where the actual users will be. Everything is easy to find and is presented very professionally. Your image is set apart from others just by using this software. I also like the willingness of the staff to get me in touch with a preferred coder that knows the system for all of my custom design needs.

Cons: Coming from Wordpress and not knowing a lot of coding skills it will be a learning curve using a whole new platform. But like anything the more time you spend with the software the easier it will get.

Overall: Ease of use for the front end user

Unbelievable Value

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Do-It-Yourself, out-the-box membership website. Awesome tools; content publishing tools, design tools, financial tools, plugins and every tool you need to give members great value. Reasonable pricing. Brilliant Directories over delivers. The support is A++...

Overall: Being able to save time building a membership website is a priceless benefit. The admin area is very intuitive. Even if you could mess up anything, support will help you resolve it. I deleted crucial elements in the setup stage. In less than 30 minutes support had restored what I needed to finish the setup.

So far so good!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, nice design, support has been responsive, cPanel access, MySQL access, LOTS of options.

Cons: Some buggy behavior when editing blog post dates (will hopefully be fixed soon), limited import ability.

I just started with Brilliant Directoris and I love it!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the ease of use and extra features that it comes with. It also has phenomenal support.Everything has been really great. I was scared of the price at first but I now see it's all with it.

Overall: I have great software to do what I already do and the hosting is included

Amazing. We'll put together.

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has everything I need. The support team and sales team is very responsive. I look forward to working with them in the future.

Overall: Happy clients. Being able to complete request quickly.

The best directory platform I have seen so far. I searched online for 5 hrs until I found you guys.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: You can tell a lot of thought went into developing this software. They "hit the nail on the head" with this one.

Cons: I wish event organizers or members could charge or sell tickets to their events right from the platform. That would be insanely great. Maybe a little pricey for most people.

New user

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Only one day in so hard to say yet. I'm not sure what else o can say. Information about the product was easily accessible on line and info from sales was direct and helpful.

Cons: Still feeling our way around so nothing has come to mind. The introduction from sales was a little short. Could have taken more time to show us some cool features and provide any hot tips.

Overall: Build an online community and provide leads for our marketing and communications side of the business

The platform is good, but if you need help support is pretty rubbish.

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, if you are a complete beginner with no experience you will have problems. Can be quite easy to customize if you know what you are doing.

Cons: Support is bad. I have only ever had the same 2 people reply to my support tickets. If you are based outside the USA like me, then you will have to wait for a reply, sometimes 2+ days for a simple question.

The forum is a waste of time, no one ever on there. You might be lucky and get a reply back within 2 weeks.

The hosting is another issue, they host the site on their servers so if you have any problems with the site being down, again you are at the mercy of their support.... if you can call it that.

This is a main concern for me, running a business with their software you need BD to offer 24/7 support. They keep saying they are going to make changes, still waiting for that....

I don't think I would buy from them again, unless they buck their ideas up.

So far so good

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: New user still exploring but seems like the best directort tool on the market and excited to be a customer.

Overall: Saved months of coding.

Great follow up and support from sales

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, the ability to adjust and modify all the various web pages. The admin interface enables the end user to have control over the major functions of the web backend.
The ability to be able to set up the software to the user requirements without having to rely on the supplier its Brilliant Directories major winner.

Overall: Easy installation, ability to self install

For a non programmer this seems easy to get into. Already in one night I have a good base website.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It looks like it is very flexible. The videos are helpful. It appears fairly intuitive. I'm looking forward to it working well with our Facebook community.

Cons: The HTML hard coding to adjust a search engine. The coding is different to the video. Can't get back to the original coding.

Overall: I can see it working well. From our Facebook page we have a lot of interest in our subject and people want to get in touch with business that can service them well.

Great software!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and customize. Its a best in class product. It has great features and I am looking forward for future products.

Cons: While I only spent a limited time importing members, I did not find it easy to do. Overall, theres not much I don't like about the product.

Overall: Simplicity-I found it very easy to use which reduced my time

The support staff is great and contact is easy.

Jul 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's an incredible platform for the money comparable with DB's costing many times more. The articles, embedding, galleries and contact are good and flexible. Accessing code gives one the ability to enhance the articles and it's easy if you know code html5, embedding iFrame and jScript. Opens it right up.

Cons: The search is good but could use a multi drop down in the advanced mode like one see's on a car deal site.
Not related to the software you need user training lessons on video.

Overall: I can experiment with launch a business with a professional package without risking a lot of capital.

The platform is just one word, Awesome!

Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We reviewed a few companies. Yet we went with Brillant Directories because of the functionality & simplicity for our company and our clients.

Overall: Too many to mention, lol.

NO SOURCE CODE

Jun 29, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Lots of features. Their salesmen are good at telling you all the things you want to hear. After your payment clears the bank, you learn the truth about the limitations.

Cons: Their claim to provide the source code is BS. Regardless of what they tell you, they limit access to the source code and you will spend a lot of money trying to customize the system. I believe they limit access, so they can sell you Customization Hours. The designs are way outdated and customizing is very limited. Look deeper at their examples. We fell for the initial purchase and then a follow up email for another license for super cheap, so before I could get into customizing their product, I owned two licenses (and still do, for sale by the way). On the surface, BD appears to be perfect. It is great as long as you don't need unlimited access to the code or REALLY need to customize it (not talking about changing colors). You decide.

Overall: None. Waste of money.

Vendor Response

by Brilliant Directories on August 07, 2017

Hi SK, Jason Haloossim here, founder at BD. Thanks for your feedback. It helps make things better for our entire community. I want you to know that we care, and I'm sorry you had a bad experience. We want users to have great experiences - and we try to achieve this is by listening to your concerns. I'm very sorry you had a hard time editing source code it's one of the main things developers love about BD. You also have access to your MYSQL Database, FTP, and even cPanel. Beginners love the easy point-and-click settings and developers love the access to source code to make custom edits. Here is a link on our website that shows you how to edit source code: http://bit.ly/2vGvenc Here is a Press Release that explains how BD is built with developers in mind: http://bit.ly/2hCHHTE We want you to succeed with your website and try our best to eliminate obstacles. I'm really sorry you had this bad experience, but I want you to know that our team is here to support you.

Much more than just software, it's a whole system of excellent training, support, and improvement.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We knew from the beginning that we would need support as we developed our first directory site. When we were comparing the various products available, we paid careful attention to customer service. I even called the customer care numbers, just to see what happened. Now that we have chosen Brilliant Directories, we haven't been disappointed. Our first launch has been made much easier thanks to their first-class documentation, videos, and, of course, people.

Cons: I suppose the price could always be better, from the customer's point of view. A Wordpress theme, for example, could cost substantially less. I understand that you usually get what you pay for, though, and I feel that Brilliant Directories offers great value.

More themes would be nice. It would be awesome if there was a theme specifically for our niche. I'm sure that more themes will be coming in the future.

Overall: It's practical and easy to use.

Innovativeness, Quality, and Service

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been developing a business using Brilliant Directories, searching and evaluating software for more than a year to find a solution that would satisfy my specific and unusual needs, finally settling on Brilliant Directories. It is the most advanced and adaptable directory software on the market.

The BD software enhancements made, practically in front of my eyes, over the past year are amazing! The video tutorials are very helpful, and the video library is expanding. The learning resources created by Brilliant Directories, especially the weekly webinars, are also really helpful.

Most recently, I had an audit with the Brilliant Directories team, (thank you Francella), which also yielded great results. Francella had 'work around' ideas, and developer recommendations. The audit is a wonderful service opportunity.

I just cannot say enough about the quality of service and responsiveness that goes along with a software that speaks for itself when in full use. Thanks again, and I look forward to more great ideas coming from your company.

THE BEST MEMBERSHIP SOFTWARE EVER!

Apr 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Custom Features, Easy to edit, Customer Support

Cons: Some of the code can be overwhelming for non developers

Overall: WOW is all I can say, as a developer and marketing/tech company this software has changed my life. I now have a tool that I can use to help my clients build the website of their dreams. Not only are the features incredible but the customer support is #AMAZING. I have three sites from Brilliant Directories and I plan on having 5-10 by the end of the year. I have even learned some new tricks about coding just by being a part of the BD Community. I highly recommend Brilliant Directories to anybody who's looking to start their own online directory website. Check out one of my sites www.wannagowithme.com and see for yourself, Thank You Brilliant Directories not only for helping me make money but by hepling me change the lives of my clients and by helping them provide a valued service to their clients. #TEAMBRILLIANTDIRECTORIES

Recommendations to other buyers: I am looking forward to some of the future add ons

Great platform and easy to use for building directories

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Price

Overall: This is the 1 stop shop for building an online directory. It is easy to use and the support team is extremely helpful

Brilliant Directories is a phenomenal value!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I spent 60 days working with a contracted developer with no results...just all talk, yet I had a beautiful and fully functional website up in less than a day with Brilliant Directories. It was exactly what I needed!

The training videos, webinars and articles are all extremely helpful and always at your fingertips. You really get an amazing amount of tools and resources for your investment.

Brilliant Directories really has thought of everything. They truly are "brilliant" and a phenomenal value! The best decision I have made for my business!

How easy can onboarding be!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Help is instantly on hand

Cons: Don't know yet!

Overall: Absolutley fantastic. Real human help on chat. Very knowledgeable. Instant service. I bought straight away.

Easy with no hassles.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I found this website, support and functionality very easy to use. Tutorial videos seem great and very easy to understand.

Brilliant Directories made the decision easy

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: reasonable price, good support, upgraded bootstrap technology, ability to make changes easily.

Overall: The team at BD were very helpful during the whole decision making process. They answered all of our questions and were patient with us as we tried to determine whether BD would work for us in our search for a way to transition our 12 year directory website to something better. We are excited about being able to get upgraded technology and the ability to make simple changes without engaging a high cost web developer for every little thing. The help videos on a wide range of relevant subjects and the regularly scheduled webinars are very helpful. At first We were concerned that the features combined with the reasonable pricing looked like it was too good to be true but so far we have found that it is living up to the promises.

Very Happy

Mar 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Getting started can be overwhelming, but I'm very glad they have extra support you can purchase and get individual training and coaching to use the software for everything you want.

Absolutely Outstanding

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Products are incredibly useful. Everything is geared to generating business for the license holders.

Cons: I wish an instruction manual of some sort came with the license. Something that could walk a new license holder through the entire backend of the site, so if they ever need to go back to something, the information is always right there for them.

Overall: The Brilliant Directories team has just been incredible. Their support is top-notch and their products are incredibly innovative and carefully designed to enhance your business. I haven't had a bad experience so far, and I've been with them for nearly a year. They provide so much content for me to refer to when I get stuck on something, I'm just really happy with them. Highest recommendation.

Recommendations to other buyers: Go live instantly, and customize while you're live. This will beat the 6 month + SEO Rankings. Your website won't even get looked at while its live for at least 3 to 4 months. You'll be lucky to see it on page 15 of Google. Publish and run with it.

Could not be happier!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use & very customizable. The fact they don't promote themselves on my site is a really good touch.

Cons: Nothing major, all of the things I couldn't do initially were sorted out by my onboarding team.

Overall: I was trying for so long to get my site built. There were so many different providers who tried & failed to give me what I wanted. Then I came across brilliant directories! They did it with ease.The support staff was really good at following me up, he was honest & knowledgable. My customer service agent was amazing, nothing was too hard for her to do, she was very friendly & helpful. The site is now exactly what I wanted. I really could not be happier!

Recommendations to other buyers: Nothing.

Cannot wait to get started!

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of features to offer my clients.

Overall: I just purchased my directory and I cannot wait to get started. Between the weekly webinars and speedy email responses the Brilliant team has given me the confidence I need to start my business.

Recommendations to other buyers: Take advantage of weekly webinars.

Just what I need!

Mar 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer rep made the process very easy! It took me a while to make the decision, but when it all boiled down, Brilliant Directories was the best fit!

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for taking the time to leave some feedback, Chanae! We can't wait to see your successful website up and running!

Amazing outsourcing option

Mar 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Addresses the hassles of setting up, populating and retrieval of information

Cons: Don't know as yet but, some customization maybe required

Overall: Brilliant Directories provides solutions to my directory database requirements requirements, I am in the process of acquainting myself with its features, but this is what I wanted so that I can convening populating the directory

Recommendations to other buyers: Not as yet

Vendor Response

by Brilliant Directories on March 09, 2017

Hi Atul! Glad to hear you've found it easy to set up your website and populate it with members and content!

THEASTYLIST.COM

Mar 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of setup

Cons: taking me soo long to figure out where to change info...lol

Overall: I have been playing with the widgets and because I'm not tech savvy its a little hard to make or add changes but I feel comfortable there is support .I appreciated rep starting my platform off with the features I mainly wanted so that left less for me to tweak. Overall I am highly satisfied and am excited.

Recommendations to other buyers: I like It and hope to launch soon

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for the feedback, Cicley! Just want to mention that our support center is always available with hundreds of support documents and video tutorials. Our community forum is also useful for seeing if anyone else has already done any tweaks you're looking to do! Wish you the best!

Good first experience

Mar 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Bd seems to have many features. I have just recently signed up so yet to explore all the aspects. Support seems to be good from initial experience.

Vendor Response

by Brilliant Directories on March 09, 2017

We're happy you're satisfied with the support so far, Nicholas! Our team is always just a click away :)

The best directory platform

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use

Cons: Nothing

Overall: After searching a lot of time and testing some platforms I decided to go with Brilliant Directories.
I setup the website within few houers,
It very recomannded!

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Elad! Glad you were able to get your website up and running in a matter of hours!!

Excited to start my new business!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to be able to utilize the business listing, events, classified ad and being able to add pages.

Cons: I would like to be able to add an event as the administrator and not have to add them as a business.

Overall: I looked at several different programs and this one has all the functionality I was looking for - all for a best price I have found.

Recommendations to other buyers: Just getting started with this product - but I would like to add an event as an admin. It would be nice to be able to have people register for an event through the website.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for a detailed review, Andi! As the website admin you can certainly publish an event, you just need to be logged in to an account and do it through the member dashboard. As for registering for an event, we are aware that some users would like the feature. We hear you! It's feedback like this that truly helps us improve the platform. Thank you!

Bait & Switch Tactics

Mar 01, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's a great idea

Cons: The customer service is atrocious

Overall: I have been trying to do business and have faith in this company for around 4 years and they continue to over promise and under deliver. I somewhat blame myself for allowing myself to be sucked in over and over again. I have put my best foot forward and have purchased 3 full license plans as well as Executive Coaching and the other "Never Offered Before" services over the years and always end up frustrated. I have focused my efforts on trying to build out one directly properly before trying another. My first full license plan was purchased at a significantly higher price than today's prices. I'm amazed how often they run "Last Chance Offer" specials and again I partially blame myself for allowing to be sucked into it.

I recently paid for a platform upgrade because I was told for my site to be fully mobile responsive (even though it was advertised as such), that I needed to spend money which I agreed to. One of my stipulations and actually the main reason for the upgrade is that local businesses would have click to call functionality from the directory. It seems to me that would be a no-brainer functionality. After the migration, I tested the click to call functionality and it was working fine. I have dated emails with them where I discuss the feature working and not working before. Everything was working fine until I noticed about a week ago that it wasn't working again. I notified their customer service and I am being told it is an added feature and I can contract someone from their marketplace. After several back and forth emails, I have had enough of their tactics.

This company has a model of sell an out of the box directory and start your online directory tomorrow. They leave out that you will require additional things and they are perfectly willing to sell it to you. They don't stand behind their product and I have sent an email requesting a full refund of every dime I have paid them unless they make it right. I have only asked for what I have paid for and nothing more. I am certain I am not alone in my treatment.

I have tried to work it out with them to no avail. All I asked was for a feature that was working, was the reason for my upgrade in the first place is restored.

Recommendations to other buyers: Stand behind your product and be accountable to customers

Vendor Response

by Brilliant Directories on May 02, 2017

Hi Joey, I'd first like to thank you for your feedback. We take all of our reviews to heart and use them to help us improve our services. I'm so sorry you feel misled - that was never our intention. All of us here at Brilliant Directories strive to provide the best customer support possible and we want all of our users to succeed. This is why we guarantee 1 business day response times, provide an educational community marketing group on LinkedIn, actively participate in our community forums, and host weekly webinars to allow users seeking help to call in live with questions. While we do offer premium add-ons in addition to our flagship software, they are not necessary to get a profitable directory website up and running. Additionally, because Brilliant Directories websites are built on the Bootstrap framework, all websites are mobile responsive immediately from launch. We are deeply sorry for any inconvenience. We have reached out to you in the hopes of remedying this situation.

Rep is amazing too

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I am happy to have my testimonial corroborated too. What can I say, everything has been top notch. The template and the support staff and rep, my salesperson. I couldn't be happier.

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Calen, thanks so much for the great review! I'll pass your kind words on to Dennis :)

Great features out of the box

Feb 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I choose to use Brilliant Directories for my construction registry website after considering several options. Brilliant Directories stood out above the rest with all the features that come standard with the package. Other options would require additional specialized programming and add-on work. With Brilliant Directories we can be up and running quickly with the all the bells and whistles. Some key features that helped with the decision were the verified member badges and lead matching system.

Vendor Response

by Brilliant Directories on March 09, 2017

Thank you so much for the detailed feedback, Tony! I'm thrilled that you were able to get up and running with all the features you wanted!

Great Easy Way to Bring your vision to reality

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy set up, Great support, Cost effective, faster than most set ups I have experienced.

Cons: If you like to customize things it will be needing you to know coding.

Overall: It was a great way to finally get the project moving forward. It is functional practical and the one wee free trial helped me to take the system for a little test drive before making full commitment.

Recommendations to other buyers: Get your feet wet don't be afraid.

Vendor Response

by Brilliant Directories on March 09, 2017

Thank you for the review, Hamid! While there are hundreds of built-in point-and-click options in Brilliant Directories, you're right - some more intense customizations might require some coding. But as the website owner, you do have total access to all of the code that makes up your website so those customizations certainly are possible. Glad you took advantage of the free trial to make sure BD was right for you!

Everything and the kitchen sink

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Quick set up - powerful and perfect. I am pleased so far, I took advantage of a sale . Only way I could afford it HOWEVER I feel it is overpriced

Vendor Response

by Brilliant Directories on March 09, 2017

Thank you for the valuable insight, Keele. We understand that the price of Brilliant Directories may not be easy for everything which is why we offer a few different pricing options. But we are working to make it more affordable in the future.

Too soon to tell...

Feb 26, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Appearance, but otherwise too soon for a valid response.

Cons: too soon for a valid response

Overall: You asked for my impressions within 24 hours of receiving my login, so I can't possibly provide a complete review, but I'm happy to answer your question of what inspired me to choose Brilliant Directories. #1 The sample directories look fantastic. #2 You convinced me it would be easier than WordPress. #3 Getting a coupon made it seem like a very good deal. #4 You returned my call on a weekend!
As I look through the Admin pages it seems a bit overwhelming but I'm hoping there are enough teaching videos to take me step by step through the entire process. I learn best by examples, so please continue to add examples to your training and I can then pick the ones that relate to my project/approach.
My goal, lofty as it may be, is to provide a tool that provides the hearing impaired with the opportunity to comparison shop and in the end make hearing aids, and assistive listening devices more accessible and more affordable. I believe Brilliant Directories is the right partner to make that happen.

Recommendations to other buyers: Watch the training videos and use the launch tools

Vendor Response

by Brilliant Directories on March 09, 2017

Hey David. Thanks for taking the time to leave us some feedback. We understand how helpful video tutorials can be so we will absolutely continue to make them. And for certain features that don't yet have video tutorials, we do of course have written documentation as well as our community forum to provide assistance. Thanks again!

Great Directory

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I enjoy the ease of this software and look forward to getting more familiar. I like the mix between the software being easy to use and it still looks very commercial and professional.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for the review, Jeana! These are some good points for us to keep in mind during future development. Much appreciated!

Easy for first timers.

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and flexible.

Overall: Its my first time to start a directory and first in my country for the niche i planned. i planned to spend 6 months learning and setting up the site.

But the first time click the link to my site and log in to Admin the look, feel and easy of use was far beyond my expectations.

I change my mind and am lunching soon.

Vendor Response

by Brilliant Directories on March 09, 2017

Amazing, Gervas! So glad that you're able to launch your website sooner than expected. We can't wait to see your success!

Excellent Customer Support

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: First 24 hours working with this software and the documentation, customer support and the strong user community compliment this excellent software perfectly.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for taking the time to leave some feedback, Simon! We understand how beneficial a helping community can be when starting with a new software which is why we have our community forum so that our team as well as fellow users can help each other answer any questions :)

Overall Good Experience Thus Far

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Basic site and functionality ready to deploy

Cons: Customization seems to be a bit of a challenge. Support could be an issue depending on your expectations.

Overall: It's been good. The customer service could be a little more timely. Customer support representative answered all my questions and was patient until I felt comfortable purchasing.

Recommendations to other buyers: I would like to see a market place similar to an appstore where different applets etc can be developed and sold to extend functionality and grow the platform.

Vendor Response

by Brilliant Directories on March 09, 2017

Hi Sunil, this is great feedback for us! We do guarantee 1-business day response times from our support team. As far as a marketplace for plugins, we just recently began launching add-ons that provide additional functionality to your Brilliant Directories website. Check them out on our website! Thanks again!!

Endless possibilities

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Great training videos, staff support and level of options for site customization

Cons: So far so good

Overall: More than satisfied with the backend and the level of ongoing training and support offered by the staff and friendly, knowledgeable onboarding support from my sales rep. A+

Recommendations to other buyers: Highly recommended

Vendor Response

by Brilliant Directories on March 09, 2017

Glad you're liking everything, Ben! I'll be sure to send your kind words on to Dennis :)

so far so great,...

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use, lot of functions I could never get anywhere else

Cons: I think there could be more detailed customization when it comes to plans and what members can and cannot get.

Overall: so far so great, I think that more videos for a little more in depth would be great. Overall I was able to set up my site pretty quick, the final details are taking up a bit more time. I am sure that I will figure it all out. thanks!

Recommendations to other buyers: more videos for in depth details, maybe I just have not come across yet

Vendor Response

by Brilliant Directories on March 09, 2017

Hi Jennifer, thanks for the review! Your feedback means a lot we're definitely not done making video tutorials! We've got many more to come so be sure to keep an eye on our YouTube channel for those :)

BOLD Americans review

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Functional and comprehensive

Cons: A little time consuming to figure out all the steps to get things set up and ready to go-to-market.

Overall: Overall experience has been great. The team is genuinely interested in being of help in building a successful collaboration. I'm looking forward to more training and to a mutually beneficial business relationship.

Recommendations to other buyers: Overall good job. Looking forward to continuing working together.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks, Tony! Bold Americans is great and we're all so happy that the platform is meeting your expectations :)

a small idea

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: So far this has been pretty easy, the service is above my expectations and there are plenty of developers who can help you with you project ( for a fee) which is fine...

Vendor Response

by Brilliant Directories on March 09, 2017

Hi Arthur. Thanks for taking the time to leave us some feedback! While there are hundreds of built-in point-and-click options, sometimes some custom development is needed to bring your idea completely to fruition which is why we set up the Brilliant Directories Marketplace to connect users with approved third-party developers. Wishing you the best!

Just what we were looking for!

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For weeks we were looking for a platform solution and could not find any programs that offered what we needed. Not only did Brilliant Directories meet our needs, it presented us with so many additional features, functions and revenue sources we didn't even think could be possible....all right out of the box! The support, videos and sales team where great. We can't wait to roll out our new site!

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Blair, it was a pleasure helping you get your website started! Can't wait to see the amazing updates be complete on TheStage.com!

Excellent Product

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm very excited in taking the steps to make my dream website a reality. Once I had the opportunity to review the features Brilliant Directories had to offer, I knew this was the product for me.

I can't wait to spend time developing get this site and creating a website I can truly stand behind.

Vendor Response

by Brilliant Directories on March 09, 2017

Looking forward to seeing your amazing site, Ryan! Wishing you all the best!!

getting started on brilliant Directories with Dennis T

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: functionality, usability, and customizable components

Cons: not sure yet- just started

Overall: Customer support representative has been an enormous help in getting us started with our new website. He is responsive, clear in his explanations, and patient. I feel confident in continued support due to Dennis's attention to our needs thus far. Very happy with the service as well as the product. The process so far has been easy and we are very happy with the functionality of the sites being provided.

Recommendations to other buyers: no

Vendor Response

by Brilliant Directories on March 09, 2017

So glad to hear that Brilliant Directories' functionality is doing what you needed! I'll be sure to pass the kind words on to Dennis :)

Good SaaS for directory website, you can consider to try this software for a while and feel it

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Quickest way to get a listing & membership site live online. Unlimited managed hosting with 10GB is good for project to test on it ideas.
I am happy to able to put an ideas to live in just a few days. Within 2 hours, I can have a similar site like Yellowpage.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for the review, Phalkun! Glad you were able to get your site up and running so quickly!

Worth the money

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: Design and functionality

Cons: Cost of SSL certificate.

Overall: I had a few Wordpress themes in mind that I was debating on before I found brilliant directories. Other directories options may be cheaper but I personally think it's worth the extra money for the amazing functionality and design.
Things I don't like,
While of course there are going to be upsells like in any business. I really was shocked that they charge $247 for a SSL certificate. Pretty much everyone can get a SSL certificate for less than $10 for your first year when you purchase a domain from a registrar and they even install it for free. This I felt was super shady because SSL's are pretty much mandatory for any serious website and right from day one the cost of your website will be $247 more than you originally thought.

Recommendations to other buyers: Include the SSL in your price. Every seriouse site needs to have one anyways and as soon as they buyers purchase they find out they have an additional $247 for a SSL certificate.

Vendor Response

by Brilliant Directories on March 09, 2017

Thank you so much, Chad, for the feedback! We do understand your concern with this. There are many free SSL options out there, and still many paid options as well that include higher levels of encryption and security. You are always welcome to connect your own SSL to your Brilliant Directories website, and the only cost you'll incur for this is a $39/year maintenance and monitoring fee. This allows our team to monitor that your SSL installation is working properly on your Brilliant Directories website.

Kudos to Dennis Tinerino

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I worked with one of the cusutomer support representative on getting my company set up with Brilliant Directories and the experience was great. He explained the product and services well and kept me informed on new developments, opportunities and news, which helped me to make an informed decision to join. I have not fully dived off into this system and setting up my site but there were an adequate amount of tutorials and information provided to walk me through each process to ensure success so I'm confident that I should not have any issues moving forward with Brilliant Directories. Support has been great thus far and by that measure I'm anticipating continued great customer service and support. Thanks guys!!

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for the feedback, Christopher! We understand how valuable video tutorials can be and how much easier they are to follow than outdated text documents. This is why we put a lot of time and effort into producing quality video tutorials to hep users like yourself quickly set up your website. So glad Dennis was able to help you out and provide you with some valuable info! Thanks again!

Work Smart Instead of Hard

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The templates!!! The near;y "1 click" for set up and modifications.

Cons: That I don't own the template/software/theme after purchase.

Overall: What could take several weeks to create from scratch can literally be done in mere hours with Brilliant Directories. Save yourself the struggle of trying to find a perfect directory theme, the frustration of digging through thousands of plug ins to find the "right" one for your project, and stop dealing with sub-par support materials and forums. Get started with Brilliant Directories today.

Recommendations to other buyers: havent had enough time to go through it all to answer.. ask me next month :)

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Christine, that almost sounds like an advertisement for Brilliant Directories ;). Thanks so much for the positive feedback, it truly means a lot. I do want to mention, though, that although we don't offer a self-hosted solution, as Brilliant Directories is a Software as a Service, this allows us to ensure 99.9% uptime for your website, that the platform powering your site is always updated, that your website is adequately secured, and so much more. You do, of course, have total access to your website and databases as well as the databases that manage your website's information. Glad BD has worked out well for you!

Very Satisfied Customer

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Clean look, user friendly and easy functionality

Cons: Sometimes too much information can be overwhelming.

Overall: Although the support staff and I initially played phone tag I appreciate him hanging in there and walking me through the process. The customer service and support are unparalleled. I wish more companies value potential clients as you. Now that I am a client I look forward to a great, lasting partnership.

Recommendations to other buyers: Wish the software included an appointment scheduler.

Vendor Response

by Brilliant Directories on March 09, 2017

Thanks for taking the time to leave a review, Shenita! We do know that some users would find an included scheduling feature beneficial. Some of our users successfully and easily integrated Acuity Scheduling with their Brilliant Directories website so that is a viable option for you. Thanks for the review!

Brilliant Directories Software Review

Jan 30, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is good in terms of functionality as it manages subscriptions nicely and wraps the directory functionality into one. However, the user interface is pretty confusing. It takes a long time to figure out how all of the pieces are connected (i.e. where links are stored, how to change forms, how the forms connect with widgets etc.) The UI and the flow could be more user friendly and obvious. Perhaps there should be an overview about how all of the pieces of the website link up to each other. Once you figure out how to use the tools, it requires jumping between many different components to implement a simple change, so it is a bit clunky. Additionally, you really need significant coding experience to customize. I.e. Part of the reason we purchased this software was because it had many of the features we need, and in particular I was told pre-purchase that there was a way to create different types of users (i.e. a general user, A listing user, a non-listing user) and that I could also customize what they each see in their profile. In reality however, in order to customize what each sees in their profile, you need to custom code, which I wasn't aware of....Overall the software includes great functionality for running a site and managing subscriptions but could be more user friendly.

Vendor Response

by Brilliant Directories on March 09, 2017

Hey Tali, thanks for the feedback! There definitely are a lot of options included in the Brilliant Directories platform. Our Quick Start Video series (available right in your admin dashboard) lays out a good starting point for basic setup of a website. We also have our Support Center with hundreds of searchable support documents as well as our community forum which our support team monitors. Regarding customizations, there are many built-in options for you to configure when it comes setting up your membership levels and what your different members have access to. Some more intense customizations do require some coding, but many changes can be made via the built-in point-and-click options. Your feedback is incredibly helpful to us and we will absolutely use it to improve our platform in the future. Thank you!

Full Package

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's packed with functions and scope for development.

Cons: N/A

Overall: My experience with BD has been very positive so far, such supportive guys always on hand to support with site setup. I am a web developer and using BD has saved so many hours of development and planning.

Recommendations to other buyers: N/A

Vendor Response

by Brilliant Directories on February 01, 2017

Glad the software is working well for you, Karl! Our co-founders, Jason and Matt, come form two different backgrounds. Jason is more the design guy and Matt is more of the developer. So they wanted to make the software easy to use for your average user, but still make it customizable and expandable for developers :)

So easy to use

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I'm not sure how customizable it is in case I want to add some bells and whistles.

Overall: I had purchased a wordpress directory theme and was trying to set it up. What a nightmare. It looked horrible, it was difficult to use, I even tried hiring someone to help and they had a tough time navigating it. So I tried Brilliant Directories 14 day free trial to see if there was much of a difference. It was like night and day. I didn't need a programmer, or a fiverr gig or anyone to help. I was able to do it myself. Easy to use, great tutorials, I am so glad I tried it. Thank you.

Recommendations to other buyers: No

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for dropping us a note, Peter! We hear you loud and clear - WordPress is great for blogs and simple websites, but when it comes to building a directory/membership website, WordPress just doesn't work. It's often too difficult to get the dozens of plugins and themes to play nice with each other. Customization with Brilliant Directories is incredibly easy thanks to the hundreds of built-in design settings, but if you want to totally transform your website, some CSS adjustments may need to be necessary, though most people don't find it to be. Thanks again!

Just Starting Out

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the Admin portion from what I can see -- I've only had access for 12 hours

Cons: The instructional videos need to be updated that show some of the new menu features.

Overall: I am just starting out but I like the layout and features I have seen. I am excited to develop my site. I think someone with basic WordPress and cPanel knowledge can grasp the basics of setting up their own site.

Recommendations to other buyers: Understand CSS, WordPress, cPanel, APIs, etc if you want to set it up yourself.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the review, Dan! While we do offer access to cPanel, in most cases it's not necessary to access at all - almost everything can be accomplished from the regular admin panel. As for CSS, the software does include hundreds of point-and-click design settings so CSS is only necessary if you really want to dive deep and totally customize your website's design. And regarding APIs, for any required integrations, like payment gateways for example, we do supply support documents and video tutorials so anyone should be able to go about those tasks without a problem. Thanks again and we loved chatting with you in our Weekly Webinar :)

Perfect fit for our Minnesota Grown and Minnesota Made business directory

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Well it took me two years of looking and researching but in the end we chose to go with Brilliant Directories. It's functionality and flexibility are unmatched and the representative is a wonderful Customer Success Director. Looking forward to becoming one of their many success stories.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the kind words! Dennis loves hearing from happy customers like yourself :) We look forward to hearing of your success!

Making money has never been made easier thanks to this amazing software

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wish that the software was available five years ago ... I could have saved at least $15,000 and had my business ready for launch years earlier.
Customer support and the staff were brilliant.

Vendor Response

by Brilliant Directories on February 01, 2017

Glad you're rocking and rolling Joseph! I'll share your kind words with Jason. Keep doing great work and making that money!

Its a no brainer

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ready made turn key system that I can bring to the public on my terms. From what I can see in the videos it seems simple enough and no coding is required. Love that it is an all in one package.

Cons: There will be a learning curve. Not sure how extensive the automation will be. A bookings system would have been handy and an easy up sell to many businesses. Something to look into so that I dont have to have a affiliate website to sell additionally.

Overall: I have to say that when I came up with the idea for my website, I did tons of research. Naturally when I came to Brilliant Directories I was full of questions about features, product, services, implementation and much more. my rep was super helpful and patient with my questioning. He made sure I had a good understanding and pointed out some resources where I would be able to find additional information. The price point again was a no brainier due to the additional benefits I will receive. I look forward to growing my business and sharing in that success with you guys. As I grow so will my business needs, I have no doubt that you guys will be able to help me! Now back to planning!! Business Plan and Marketing plan!

Recommendations to other buyers: I know you guys are busy but in the initial chat I think 30 min is not enough to go over the amount of information your product has to cover. Even the training calls. 30 minutes is nothing and will finish rather quickly.

Vendor Response

by Brilliant Directories on February 01, 2017

Thank you so much, Ramon, for your suggestions! We love hearing feedback from our users and I'm thrilled Dennis was able to assist you. We value your suggestions and I will be sure to address them in our next team meeting. Thanks!

Great software! Lots of back-end support for managing members and your business!

Jan 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Management features for controlling accessibility to features by members so I can customize pricing plans to fit my business model; Also the lead generation!

Cons: The overall appearance of the out-of-the-box solution is not especially aesthetically pleasing. I like the look and feel of the Templatic directory platform from a User Interface perspective. I plan to configure my BD site to integrate some of those features.

Overall: The platform has good tools for establishing pricing packages and member features. It also has email templates for communicating with members. Another great monetization feature is the Lead Generation tool. I also like the availability of a Developer Marketplace where I can find developers who are familiar with the platform and can customize my website the way I want it. My "Customer Success Agent" (sales agent) was very nice to work with, and she ("CJ") spent 1.5 hours on the phone with me explaining the capabilities of the software and getting me comfortable with the purchase. I'll be getting more familiar with software as I populate and customize my directory, but I've had a good experience so far.

Recommendations to other buyers: Aside from the appearance aspects, I'd love the option to hide individual sections of a page layout on mobile viewing platforms. Some things you may not want to display on mobile versus desktop.

Adding second directory

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: So much is in place and ready for me to fill in the blanks.

Cons: Seemed like multiple layers. with dashboard then the CP panel. Just need to learn how it all works I guess and then it will be clearer to work with.

Overall: Good, The support staff helped me out and honored the 2 for 1 deal I signed up for back in April 2015.
When I went to the dashboard, I did find it annoying not to find the Admin Account easily so I could change my temporary password. I think I found it eventually in the support page. Not sure why it is not in an obvious place on the dashboard.

Recommendations to other buyers: Give the initial user a popup screen that immediately lets them go in and change their password. I will share more as I go along.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Paul. Thanks so much for your suggestion to place a link to the admin password settings in the dashboard - I'll bring this up in our team meeting tomorrow! But it's directly accessible from Settings > Admin Settings. In there you can change the password for your admin account. Regarding cPanel, though you do have complete access to it, you should never really find yourself needing to access it. You should be able to manage every aspect of your website directly from the dashboard. Thanks again for the suggestion!

The support staff IS . . . . #AWESOME

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Gosh, this was a scary decision; however, The support staff walked me thru the process and listened to my ideas and concerns and provided me with valuable information to make a great choice. He even went beyond my expectations to ensure an excellent price for our project. Thanks .

Vendor Response

by Brilliant Directories on February 01, 2017

Wow, thanks for the stunning review! I've passed this along to Dennis as well as the rest of the team :) Glad he was able to get your settled in!

Getting started

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Brilliant Directories was right on the ball on sending Launch Plan emails and they have oodles of useful videos on all aspects of launching a directory site. I'm a bit disappointed on their follow-through regarding a 1-hour coaching session I'm said to have won; it's been 5 days since the last email I received about this and I'm starting to wonder if I will ever receive this or just be left to muddle through as best I can using the videos.

Vendor Response

by Brilliant Directories on January 12, 2017

Thank you so much for your feedback, Susie! We always do our best to respond to support inquiries the same day but it looks like in this case something had slipped through the cracks. We'll discuss this at our next team meeting, but rest assured our typical response time is 1 business day or less. Thank you again for bringing this to our attention!

Exactly what I need

Jan 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are just so many features. It literally does everything that I need with just the one piece of software.

Cons: It would be really nice to have a visual editor for non-techies like myself that can't handle code but want to make more customisation than the predetermined options allow. That being said, the site is fully customizable and you can have customizations done through Brilliant Directories.

Overall: I have been looking for a solution to help me build a fitness class directory and I can't tell you how happy I am that I came across Brilliant Directories.

The software has everything that I need and more and has inspired me to add features that I didn't even know I wanted. The customer service is excellent, time responsive, helpful and friendly. I am even surprising myself with my ability to set up the software relatively easily.

An excellent product.

Recommendations to other buyers: Get in touch for a run through the software. It is well worth it.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Racheal. The software definitely is packed with features! We do include a WYSIWYG editor for web page content editing, article writing, etc., along with hundreds of point-and-click design settings. As for the techies or developers, we do include the ability to edit the code for some more in-depth customizations. Thanks for the feedback - it helps us improve the software and make it easier to use for everyone!

Excellent quality

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Still busy reviewing it thoroughly, but it is an absolute gem of a software and I am very much looking forward to working with it! Very happy so far!

Vendor Response

by Brilliant Directories on February 01, 2017

We're so glad to hear that Brilliant Directories is working out well for you so far, Stefan. Cheers!

Perfect assistance and service

Jan 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Many thanks, for your brilliant assistance and services. I am very impressed by your professionalism.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the feedback, Anatol! Happy we were able to help AGC Services get their website up and running :)

Affordable way to start your own website business!

Jan 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Affordability and the fact that a "lifetime" license option exists.. so you don't have to worry about a monthly payment for the remainder of your organization's life.

Cons: It is too early to tell. I hope that the concept of "members" can be changed. We won't have members but we will have customers.

Overall: I recently bought a lifetime license to Brilliant Directories on behalf of a nonprofit organization I am involved with. It is the second time I bought this software for a nonprofit. My experience each time made me confident that the company provides excellent services, good training and tutorials, and on top of that is in a range of affordability even for new nonprofit organizations. And there is almost unlimited growth with this system, so an organization is not boxing itself in by choosing a less expensive system which they will have to replace as they grow. Brilliant Directories should be able to take any organization or business as far "down the road" as they choose to go.

Recommendations to other buyers: Talk to the guys at the HQ to make yourself feel comfortable about them and their business. Good businesses hire good people.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Ginny, thanks so much for the review! We love being able to make the job of non-profits a bit easier which is why we offer a discount for non-profit organizations. As for your comment about differentiating members from customers, we hear you loud and clear! We are actually in the process of changing some of our backend admin terminology to address this very issue. These suggestions mean the world to us as we do try our best to implement user suggestions. Thanks again!

Super Clean Interface and Design

Dec 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Clean interface right out of the box.

Cons: So far things look good. We would like BD to maybe include a little more documentation or video for those folks that might want to keep their domain hosted on their own hosting provider, keep their own webmail accounts, etc. yet still be able to utilize the BD email template system. A lot of businesses might want to keep their own webmail system going on their current hosting provider.

Overall: We have developed a few projects for clients in the directory business, with a lot of hard coding and various WP plugins, but can tedious to piecemeal things, and clients want easy, simple tools to use, and it has to look really nice aesthetically. BD has done a great job with their overall look and feel of the system. We still need to dig into it more and see how well it performs in Google, etc. but this is a great out of the box system coming from the eyes of developers. We are curious about the bandwidth issues we have read about, but we will put it to test. If anyone wants to try their hand at a small business with not a lot of cash outflow at first, this is a great way to test the idea. Keep up the nice work BD.

Vendor Response

by Brilliant Directories on December 30, 2016

Hey Sam. Amazing feedback - thanks so much! Regarding your concerns about domains and email management, being a Software as a Service (SaaS) solution, we do need to host your website on our servers (which is 100% free). However, if you want to maintain a hosting account with the company that you bought your domain from (e.g., GoDaddy, Network Solutions, etc), you can certainly do so to continue to use their services to manage your webmail accounts. Hope that helps and thanks again!

Great service

Dec 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Talked to the customer service representative and he provided great service. I have purchased two directories and look forward to making money with them. Thanks.

Vendor Response

by Brilliant Directories on December 30, 2016

Thanks for the comments, Raza! Can't wait to see the amazing websites you're building!

Support prices

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, ready made, one stop.

Cons: Expensive support.

Overall: I think it's important to consider the prices for phone support, they are too expensive. In countries such as Mexico the hour with an experienced IT is much less expensive.

Vendor Response

by Brilliant Directories on December 30, 2016

Hi Jaime. Thank you so much for taking the time to leave us your feedback. We do provide continuous 100% free email and forum support, but we are also an American company and do our absolute best to provide our users with the best support possible. We truly do appreciate your feedback and will certainly take it into consideration! Thank you!!

phsn review

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: excellent support and top-notch communication. immediate response via phone, email, and text.
great demos and videos to assist in learning

Vendor Response

by Brilliant Directories on December 30, 2016

Hey Blair, thanks so much for the feedback! Taking care of our uses is what we love to do :)

New User feedback

Dec 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of features and training videos.

Cons: It sure yet.

Overall: Initial contact very good and helpful. Video transferring very good. Still early days but so far all looks good and. Ore than happy.

Recommendations to other buyers: Should offer a bespoke branding package.

Vendor Response

by Brilliant Directories on December 26, 2016

Hi Darren! That's great that everything's working out well so far and that you're making use of the video tutorials and support documentation. Thanks for the feedback regarding a 'bespoke branding package.' Actually, once you upload a logo for your website, that logo will be displayed in the admin dashboard of your website. And of course there's never any Brilliant Directories branding on the backend or frontend of a BD-powered website. Hope that helps and thanks again!

It's Called Brilliant for a Reason...

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I researched, I spent hours trying out demos and (like many other reviewers) I went for a WP option. BIG mistake. I wasted so many months trying to make my bad choice work - but you can't make a silk purse out of a sow's ear (quaint English saying).
Throughout it all, I kept coming back to BD - drooling over what they offered. And, at last, here I am - right where I should have started. I don't want you to make the BIG mistake that I did and I don't want you to waste so much time - like I did.
WP is a wonderful CMS but it isn't the best choice for a Directory site. I can say this because I've tried it...and tried it... Specifics? Plugins don't always offer what you want to achieve and some of those that look helpful make WP buggy. Not impressive to potential customers.
BD are experts in their field and so, at last, I can create the Directory that I vizualised in my head, offer the best to my customers and add value to my website.
Pro's: Their customer service is superb so I feel supported and part of a really good team.
Cons: I just wish I'd made the right choice months ago.

Vendor Response

by Brilliant Directories on December 26, 2016

Thank you for the review, Mary! Glad your website is now working out well for you and your customers!

Great backend software

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We chose to work with this software because it allowed us a database without needing to hire a backend developer for our site. Although we wish the homepage offered more configurations of the core elements beyond adding/removing/color change/font change without delving into the code, the ability to have a functioning searchable database is the most useful feature that we simply have not found elsewhere with comparable ease of use.

Vendor Response

by Brilliant Directories on December 26, 2016

Hi Lauren! We fully understand your requests for additional point-and-click options. It's suggestions like these that help us in continuing to improve and add new features to our software. Thanks for taking the time to leave your thoughts!

Great software and wonderful customer service

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: My rep went over and beyond to meet my need and exceeded my expectation. I was skeptical at first about using Brilliant Directories but now I can truly say that I am a happy customer.

Vendor Response

by Brilliant Directories on December 26, 2016

Thank you so much, Uyi, for the feedback! We're thrilled you're enjoying your experience with Brilliant Directories so far :)

Amazing Website/Directories Platform; I'm go to tell everyone about Brilliant Directories...

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the first time I contacted Brilliant Directories, to the last, I have been very impressed with everything. Their customer services, the sales staff, Dennis is amazing and very fast with his followup and of course their awesome website technology. I'm all in with Brilliant Directories.

Vendor Response

by Brilliant Directories on December 15, 2016

Welcome to the BD family, Jeff! We're thrilled to hear you're loving the software!

Brilliant is the Word!

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility to adapt to custom functionality. Great value!

Cons: The learning curve is a little challenging at first, but that's because there is so much function and ability to make custom changes. After a few hours, it becomes easier to make your custom changes. Excellent support helps answer your questions.

Overall: My experience in purchasing and using Brilliant Directory software has been a delight. This software is extremely powerful with tons of capability and most importantly flexibility. Great help from service team who helped me evaluate Brilliant Directory software for my application. This software is great!

Vendor Response

by Brilliant Directories on December 15, 2016

We're thrilled you're loving BD, Bob! We do everything we can to minimize the learning curve as much as possible through our library of video tutorials, support documentation, community forum, onboarding packages, customer support and more. We truly value your feedback and will continue doing more to help new users get up to speed quickly. Thanks for the feedback!

Great Customer Service

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We found Brilliant Directories after spending months setting up and configuring a WP site, now all of the integration pieces and marketing pieces are in one place.

Vendor Response

by Brilliant Directories on December 15, 2016

Hey Michael. Thanks for taking the time to leave us some feedback. WordPress is a great software for a basic website, but once you start adding plugins, themes, and customizations so that the website functions how you need it to, it tends to break very easily. We took lots of inspiration from WP to make our platform powerful, stable, but most importantly easy to use.

Over All performance Evaluation

Dec 06, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: It was a great dealing with your team from the beginning. I cannot see any gray area, all the questions are answered and it was good dealing with the team

Vendor Response

by Brilliant Directories on December 15, 2016

Thanks so much, Surjith! Glad to have you on board with us!

Reliable Team and CMS

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to use
no extra coding

Cons: Currency must be introduded

Overall: It is really an awesome experience to have this CMS in terms of design, innovation, features and functionality. The team really deserves WOW for creating a benchmark.

Recommendations to other buyers: yes i bought 2 softwares

Vendor Response

by Brilliant Directories on December 15, 2016

Thanks for the feedback, Sayyam! Glad you're liking the software! Multiple currency support is a feature that's in the pipeline. We take our users suggestions to heart so that we can continue to make our software even better. Cheers!

Get listed...Get Paid!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team we worked with made it go smoothly. We're excited to see the program take off. Worth the investment.

Vendor Response

by Brilliant Directories on December 15, 2016

Thanks, John! Looking forward to see the magical website your team will be building!

EXCELLENT PLATFORM

Dec 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: very professionally crafted

Cons: as a classified platform:
1. lacks prominent bar for the call to action like "PUBLISH NEW ITEMS NOW" at the homepage top and bottom area.

Overall: I searched for an online platform about classifieds and found out the best product for a right price with great support staff. I finally found what I am looking for to achieve my plan.

Vendor Response

by Brilliant Directories on December 07, 2016

Hi Ralph, thanks for your feedback! With our platform you can quickly add your own elements and widgets to your website if you think it could use a little something extra. But thank you so much for the feedback! We take it all to heart and use it to figure out how we can continue to improve our software. Cheers!

Brilliant Directories

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The theme is amazing. If you are looking for a lead gen/directory theme I highly recommend giving Brilliant Directories a try, you will be amazed at the features.

Vendor Response

by Brilliant Directories on December 01, 2016

I'm so happy our themes are working well for you, Shawn! We recently released about a dozen themes to help get users up and running as quickly as possible

Very Helpful

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Diversity

Overall: Dennis and Jason were very helpful on making sure I was well educated on which directory would be best for my success.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for the review, Kenneth! I'll be sure to pass your kind words on to Dennis and Jason :)

Love it so far!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've just started with BD and so far it's very easy to use with powerful features. And the interface is similar to WP which is nice.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for the feedback, April! WordPress has a great user interface, but often times it falls behind when it comes to features and compatibility. We strive to close that gap with Brilliant Directories

from someone who knows little about software...

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it appears easy to use and has all functions I need, a value

Cons: don't know yet

Overall: great customer support and it seems has everything necessary to start a website with the ease for those of us who have never built a website. Value: even if my website concepts don't work, I don't feel that I lost a ton of investment money.

Vendor Response

by Brilliant Directories on December 01, 2016

Glad to hear you're off to a good start, Emily! We do our best to make our software as affordable as possible for budding entrepreneurs... our two co-founders were in that same position several years ago :)

Given all the tools to succeed!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After signing up with Brilliant Directories, their team sends you all the info you need to get started! They also offer a great range of step by step how to videos and steller customer support.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks, Leif! We put a lot of effort into our free video tutorials to help as many users as possible as quickly as possible. We try to produce our videos in a way that makes it feel like we're sitting beside you, showing you the steps :)

Wonderful Service

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and setup, various options for customization along with excellent price and customer service. Overall very well engineered product and company.

Cons: Nothing.

Overall: From my first inquiry, to the consultation, purchase and setup. Every step of my experience with Brilliant Directories provided quality service with and excellent product. I would recommend Brilliant Directories to any web designer, developer or business owner.

Vendor Response

by Brilliant Directories on December 01, 2016

Thank you so much, J, for your kind words and feedback. We love hearing how happy users are with Brilliant Directories' software and customer service!

Directory review

Nov 28, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The directory has got good features for its price and is affordable. My overall rating is better than my expectation.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Miloslav! Glad we were able to exceed your expectations :)

And the Search Stops with Brilliant Directories!!

Nov 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Brilliant Directories offers flawless simplicity; is feature rich and reliable; and has an awesome theme selection each with a beautiful user interface.

Cons: There are absolutely no cons.

Overall: I sell software to school districts and colleges for a living, and In my opinion, Brilliant Directories is one of the most impressive platforms I have ever seen. I evaluated BD for over a year, and quite frankly, it is the most technologically advanced directory software on the market today. But it doesn't stop there. Although BD is so ahead of the game and is feature packed, it is simple enough for anyone to comprehend and use. No need to feel intimidated by this software. It is user friendly, and to top it off BD also lays out an extensive database of training videos and other great tools to help you succeed. The team at BD has thought of everything, literally. Most importantly, the software works as it should, and you can rely on BD consistent functionality. If you are looking for the 'best' platform on the market to build your dream with and the 'best' chance at success, you 'need' BD!

Recommendations to other buyers: Choose your theme and go for it! You can be successful with Brilliant Directories!

Vendor Response

by Brilliant Directories on December 01, 2016

It's great to hear that you're enjoying our themes and the simplicity of the software. Thanks, Jennifer, for your review!

Fantastic product, easy to use

Nov 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How user friendly it is and the clean layout and design. I also like that it is a stand alone product. The features are comprehensive and I know will be excellent value for my customers.

Cons: The upload of the categories didn't work for me via the csv file however I am yet to discuss with the support team what I may have been doing wrong.

Overall: Such a beautiful, practical product which you can start using straight away.
The team at Brilliant Directories are terrific and there are many avenues to find support if you need it. Excellent value for money considering this is a complete website that you can start using to generate income after just a few steps.
Navigation from both the back end and front end is easy, user friendly and fast. Easy to integrate with my existing wordpress site through links - I love that it is a stand alone product. Really happy!

Recommendations to other buyers: I initially found it difficult to get someone from the support team to get back to me so found that very disappointing. I replied to the automatic emails that are sent out during the free trial period - that invite you to reply with any questions - but received no response. When I did finally get call back (at 3am in the morning!) from someone (after sending a couple of emails, leaving a couple of voicemails and a Facebook message!) I was told that they dedicate their time and priority to paying customers. Whilst I do understand this, I really wanted to pay for the software however the support feature was really important to me. Had I not liked the software so much I wouldn't have become a paying customer! It's a bit of a catch-22 but I really do think that if support is offered during that period, it should be honoured. I am however really happy with my decision and since signing up with Brilliant Directories I have had a great experience - it was just during that initial trial period that I felt the support could have been better.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Delyse. Thank you so much for your honest feedback. We are thrilled the software is working as needed. I completely understand where you are coming from regarding support and that is a major facet of the company that we are currently working to improve. Feedback like yours helps us in doing that. Thank you!