--- title: "Brilliant Directories Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brilliant Directories the right Membership Management solution for you? Explore 803 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133173/Brilliant-Directories/reviews/" page_type: "reviews" language: "en" --- Brilliant Directories 4.8 (803) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Brilliant Directories Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DY Dexin Y FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Users benefit from top-notch tools to analyze user behavior and optimize site performance, supported by excellent customer service and a vibrant community for idea exchange and troubleshooting.“ October 4, 2024 NM Niko M CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The thing I'm missing the most for my use case is a real multilanguage system where the end user can select the choose language that you want.“ October 16, 2024 KA Krishna A ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform allows you to quickly create directories from a list and even generates location-based pages automatically, saving a lot of time and effort.“ December 8, 2024 TH Tom H Tattoo ArtistArts and Crafts, Self-employedUsed the software for: Less than 6 months. “Form management and categories could do with better tutorials (maybe I haven’t found exactly what I needed)“ December 11, 2024 DY Dexin Y FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Brilliant Directories also boasts effective SEO tools for improved search engine visibility and built-in systems that facilitate easy management of subscriptions and finances, with integrations for PayPal and Stripe.“ October 4, 2024 JV Jorge V OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “I had to resolve an issue late at night, well after their closing hours, and I honestly didn’t expect a response until the next day.“ December 9, 2024 DY Dexin Y FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “This all-in-one platform includes essential tools for membership control, billing, SEO, content management, and email campaigns, making it an ideal solution for comprehensive site management.“ October 4, 2024 AG Al G OwnerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “The initial sign in process was an issue but I do not know how to describe it, but it required tech support to fix. And they did“ May 1, 2025 ## Showing most helpful reviews Showing 1-25 of 803 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gus R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "a dream come true for online business" December 9, 2024 5.0 It has been a lifesaver, and beyond more than I could have bargained for. I needed to buy more for my projects and dreams. Pros As soon as I got into brilliant directories, I immediately had 80%+ of my membership site done. The ease of use and add-ons is ridiculously insane and worth the investment. It beats having to pay for multiple subsc riptions for Wordpress plugins. Cons If I could see a bit more modern and minimal looks of the sites aesthetic it would make it a dream come true. Lastly, the only learning curve was some of the language is different from what I used to on wordpress, but honestly, NO BIGGIE Switched from [LearnDash](https://www.capterra.com/p/130248/LearnDash/)[Elementor](https://www.capterra.com/p/169468/Elementor/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[WPForms](https://www.capterra.com/p/234945/WPForms/)[MemberPress](https://www.capterra.com/p/134534/MemberPress/) It is an all in one solution for all of these products Review Source LA Lourenço A. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "The ultimate LEGO for your business " April 28, 2025 5.0 I'm still on the learning curve testing it out if it can be or not a good fit and user friendly to use has a community platform, I have something to twerk like how to manage a decent community and that can be used in a way that my users can access it easily and with less learning curve as possible. Pros It's a full potential platform, not only for creating directories but also courses, community, blog and landing pages. I like the ability to customize, LEGO like which enables you to create anything in the context that this platform allows. I see also in a way that can be scalable starting with digital products then a blog then, community and directory. I like the documentation that allow you to find anything you want to create along a with a five star team that is always ready to help. This also give me trust that in the future this platforma will be even better because the team is actively trying to make this a better and better tool. Cons I guess is the learning curve, and I'm still managing to navigate on it to create a simple community and a blog, but this is nothing to do with BD but to the learning that must be done by me and that is innerent any platform of this kind. Some are easier I admit then others BD is so far a average learning curve. Although I'm seeing that once you start mastering the principles the rest is transversal to the all platform. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Reason for choosing Brilliant Directories I'm still on the testing process, seeing pros and cons. Review Source BS Bruce S. Owner Used the software for: ### "Overall Good but Functionally Lacking" June 25, 2015 3.0 I rated overall low because after a year and a half we still don't have full functionality. Our issue is with the built in Payment gateway. Though my present state of our directory I should have realized would be an issue because when I bought the directory Dennis had to invoice me through "PayPal" as the payment gateway would not process any of my cards, not once but twice. When we first bought it was monthly, then I bought the life time and each time my payment would not process through the directory payment gateway. Only though PayPal was I able to make payment. I had a number of potential members complain about the same. We had to stop taking membership. I brought this issue up to BD and they said they were looking into it. Then in December 2014 they announced integration of WHMCS into the directory. Here it is June 25th, 2015 still no WHMCS integration. I joined or bought BD in December 2013. I have thousands of dollars invested and cannot count the number of man hours invested. Only to be held up by the inability to take PayPal payments for membership. Customer service keeps telling me they are working on it and will notify me when implemented. In all fairness I believe BD has great potential but functionally can be lacking because, I believe, they have made it to good, if there is such a thing. Given we cannot get into the back end it is hard to evaluate, my IT person said WHMCS integration shouldn't be that complicated given all the other functions within the directory itself. He said setting up a PayPal gateway shouldn't be that complicated but because we are limited to access to the back end of the directory our hands are tied. I have said this before. Looking good and being good is two different things! This customer has had about enough of being told it's coming. Six months now! Review Source Response from Brilliant Directories June 26, 2015 Hi Bruce, Thank you for your message and your feedback. We always appreciate it. We are sorry for any frustration related to the payment processing aspect of the software. Because of great feedback like yours, our internal development team has dedicated July as "Payment Gateway Month" We know that not being able to connect your own gateway may have hindered your ability to grow even faster. We are going to spend the entire month of July completing the payment processing features of the software so that you and other partners can easily integrate your own payment processing provider. We want to make things right and thank you for sharing your experience here on Capterra. We will be sure to notify everyone with a company newsletter once the new payment processing features are working so that you may connect your own payment gateway to your directory. Thank you again and we wish you great success with your directory website. Thank you. Warm regards, Brilliant Directories MA Marco A. Director Construction Used the software for: Less than 6 months ### "Very Comprehensive and with time easy to use interface" April 28, 2025 5.0 It’s definitely a learning curve as everything in life but I love that you would deal with the headache of other methods building directories like Wordpress which I tried for many years and it was just a headache, can not believe why took me so long to find BD. Pros At first it’s intimidating for no developer person but I really love that they provide with lots of tutorials and constant webinars, that really make it easy to follow Cons I would love to see the new design / front end themes capabilities that they said it’s coming along now that the rest of the back end it’s pretty robust Switched from [ListingProWP](https://www.capterra.com/p/176949/ListingProWP/) More automated interface and not having Wordpress plug ins issues Review Source VM Vicki M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "My Experience With Brilliant Directories" December 19, 2024 5.0 Their are so many levels of active, prompt, and caring support. From the BD bot in the site, to the FB community, to the support ticket staff. The staff are always so polite, positive, thorough, and complete in their response and remedy of support tickets. They make sure that your answers get resolved. I have not ever had this high level of support before from any other business and I have worked online with many online businesses (software/website developers) since 2008. The founder really cares about this success and functions of his directory with his buyers/customers- he is 100% active answering questions and always looking for ways to expand and improve with the needs of his customers. \[sensitive content hidden\] is always present and very hands on in helping his customers! Pros Everything! They are ahead of the game and have thought of what I needed for my Directory, before I even realized that I needed the feature..as they had already taken care of including the features in the many directions & levels I wish to take my site. They have included so many features and abilities to edit the site to my specifications, that hiring a developer to customize is usually not necessary. Their website is so robust, can handle all of these manipulations- I've worked with many websites and BD is far the strongest. The esthetics is beautiful and comes with wide variety of options/color palettes. I found myself on 1st page after setting up in a few days- the SEO setup is amazing with BD. Cons Absolutely nothing that I can honestly think of Switched from [Envato](https://www.capterra.com/p/241830/Envato-Elements/) I have seen one other directory that was popular and it did not have near as many options as BD. The other was over 10 years ago and no longer in business Review Source AG Al G. Owner Marketing and Advertising Used the software for: Less than 6 months ### "They stand behind their rumored excellence " May 1, 2025 5.0 Fantastic. So far I've only really dealt with tech support but they really did a great job and I feel I can move forward with confidence. Pros I had a technical issue signing in. The support team jumped in and got things fixed quickly. Kudos to the team. Cons The initial sign in process was an issue but I do not know how to describe it, but it required tech support to fix. And they did Alternatives considered [Aloware](https://www.capterra.com/p/179188/Aloware/) Reason for choosing Brilliant Directories I liked the lifetime option offered through Appsumo Review Source AB Aghogho B. Founder Hospital & Health Care Used the software for: Less than 6 months ### "Directory creation made easy" June 6, 2025 4.0 It's easy to customize. I'm not an expert at building websites, so this makes things easy to get started without worrying about the plugins on wordpress. Pros I like that I can create a directory without needing all the plugins like I would if I used WordPress. Saves a lot of time Cons I wish we could add multiple websites to our account without having to purchase a new plan. Each BD plan is standalone, which means more investment for you if you want to run 2 websites or more. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Brilliant Directories Easy to set up without worrying about hosting and plugins Review Source MB Morgan B. Founder CEO Media Production Used the software for: Less than 6 months ### "Former Wix user making the switch! " April 28, 2025 5.0 I had a friend send me a deal and I’m so grateful she did. I think this is going to not only change my business but give me the confidence to promote it even more! The video instructions and helpful tips are wonderful! Pros I appreciate the themes function and how easy they’ve made building a website to meet my needs instead of me having to dedicate time, add apps and plugins it comes with everything my business model may need so I can get going faster. Also love the lifetime access! Cons The aesthetic is a little clunky but I may just need more time to play around with it. I don’t think this will deter people from the site though which is most important. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) I needed something more streamlined than what Wix was providing. Review Source SS Sistah S. President Entertainment Used the software for: 1-2 years ### "The Staple Tool For The Foundation of My Businesses" December 8, 2024 5.0 Using Brilliant Directories is one of the best decisions I've made. It's so good that I own three Directories! It's now a part of my business foundation. So, whenever I consider a different component or brand for my business, it's my first stop. Pros I love how sleek it looks after launching the software. Cons The learning curve is not as simple as it sounds, and some things require a developer to maneuver the designs. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Brilliant Directories BD has a lot of options versus the others that weren't quite as developed. Switched from [WishList Member](https://www.capterra.com/p/102568/WishList-Member/)[ARMember](https://www.capterra.com/p/214848/ARMember/) They are not advanced enough, and they lack attention to detail when it comes to the customers' journeys. Review Source VR Verified Reviewer Managing member Retail Used the software for: Less than 6 months ### "Brilliant Directories for the win!" December 26, 2024 5.0 So far, it has been great. I look forward to even more improvements. Pros The robust suite of tools to address nearly every situation imaginable Cons No complaints as yet...support is very responsive if you have a question. Alternatives considered [eDirectory](https://www.capterra.com/p/149786/eDirectory/) Reason for choosing Brilliant Directories App Sumo deal made is very affordable and several YT tutorials made it understandable. Review Source VT VJ T. Owner Broadcast Media Used the software for: Less than 6 months ### "Pleasantly Surprised" December 8, 2024 4.0 Overall great value and good service. I hope to be able to use the platform for years to come. Pros The platform is fairly easy to use once you spend a little time getting familiarized with everything. They have a lot of resources to help you, and I like the AI chatbot- I have gotten a lot of questions answered that way. Cons I am a lifetime member, and so when I found that many items were an add-on that cost an additional fee, I almost felt cheated. I don't mind recurring charges for some items because I want the company to continue to do well and invest in this product, I just wish it was a little clearer up from. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Brilliant Directories mainly the cost - plus BD seemed to have more features Review Source KD Kwasi D. President Telecommunications Used the software for: Less than 6 months ### "Wow what can't you do with Brilliant Directories!" May 11, 2025 5.0 Great! The customer service seems to be helpful. I've been receiving some newsletter and usually newsletters are junk to me but not from Brilliant Directories which I was surprised. Pros I love how I can start a website with businesses already on the website and those businesses can also claim their pages. Cons There so much to do with Brilliant Directories that I would never run out of ideas. I do however want to see more video tutorials about what more it can be used for. Review Source LW Lee W. CEO Publishing Used the software for: Less than 6 months ### "Brilliant Directories Delivers as Promised" May 6, 2025 5.0 Account setup was super easy. Learning how to use the platform wasn’t as difficult as some others I use. In my opinion, this will be my go to platform. Pros BD is an amazing platform. The process it takes you use are seamless and very user-friendly. One of the top platforms I use for my business. Cons Based on what I use it for, there are no cons at the moment, but if I encounter any I will update my review. I believe in total transparency. Review Source KD Kershtin D. Accountant Accounting Used the software for: 2+ years ### "I would definitely recommend this tool!" December 11, 2024 5.0 Pretty good! I have been with Brilliant Directories for a few years now and their support is really responsive and prompt, and once you get used to navigation it's a breeze. Pros I love how elaborate or simple you can make your directory. They set a lot of things up for you as examples, which is really helpful in getting started. The payment process for memberships is very easy, the only thing you have to worry about is having a collections process in place for failed payments. Cons I think the platform could be a little more user friendly, sometimes it takes a while to find the exact location you need to go to, to change a specific term on a label. An automated collections process would also be helpful, but all in all it's a pretty good platform. Review Source PA Prince A. Owner, COO Internet Used the software for: Less than 6 months ### "Why Brilliant Directories stands out" December 28, 2024 5.0 My experience has been great! The community is fantastic, especially the Facebook group. The admins are incredibly proactive, answering questions and providing help quickly. It’s awesome to see such a supportive and engaged community backing the platform. Pros I absolutely love that Brilliant Directories is constantly innovating and improving their platform. Their recent integration with GoHighLevel is a game-changer, and the upcoming WordPress integration is exciting because it will offer full customization. It’s clear they’re dedicated to serving the membership niche, and their focus on continual innovation really sets them apart. Cons As someone with a design background, I feel their branding and visuals could use a bit of a facelift. It’s not a deal-breaker by any means, but I do think an updated look could elevate the overall experience. Review Source WB Wes B. Ceo Real Estate Used the software for: 6-12 months ### "Love it and excited for my business " December 7, 2024 5.0 Perfect. I am excited for my business growth and it has everything to do with brilliant directories Pros I like how easy it is. Brilliant Directories has made it so easy to manage and grow our local business network. The tools are simple to use, customizable, and save us tons of time. It’s been a great way to build real connections and add value to our community. Cons Haven’t come across anything yet. I’m sure I’ll find something :) Review Source EJL Ernie J L. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Brilliant Directories and Yeigo High-Level Marketing Agency: A Perfect Match" November 19, 2024 5.0 My experience with Brilliant Directories has been very positive. It's user-friendly, SEO-friendly, and offers excellent customer service. It’s a fantastic solution for enhancing my online presence and driving business growth for my digital agency. Brilliant Directories perfectly complements our all-in-one service. Together, they provide a comprehensive suite of tools and services that streamline marketing efforts and boost brand awareness. Pros What I love most about Brilliant Directories is how easy it is to use. I don't need to be a tech expert to create and manage directory websites. The platform helps my site show up on search engines, bringing more visitors. Plus, their customer service is fantastic and always ready to help. This mix of simplicity, effective tools, and great support makes Brilliant Directories a top choice for me wanting to improve my business online presence. Cons While I found the navigation could be more intuitive, Brilliant Directories' extensive features and exceptional customer support more than make up for it. The investment is worthwhile due to its robust performance and comprehensive tools for enhancing its online presence. Review Source MJH Mitch J. H. Member Marketing and Advertising Used the software for: 1-2 years ### "Highly Recommended for Membership Websites" December 10, 2024 5.0 Pros Brilliant Directories offers exceptional membership directory features and functionality. Cons Due to the sheer number of components, setting up a BD site can be challenging for a first-timer. However, documentation and support are effective. I would also welcome more WYSIWYG design customization (some HTML/CSS editing is inevitable unless you're ok with their stock designs). Review Source WL Wayne L. CEO Writing and Editing Used the software for: Less than 6 months ### "So far so good!" December 16, 2024 5.0 So far so good! Overall, I think the platform is a good fit and works effectively for the website we are building. Pros I liked that they had a feature allowing us to reach out to potential leads to claim their listings and have them added to our website. Cons Hopefully, they will provide more flexibility in designing the website. Review Source MA Matthew A. Owner Alternative Medicine Used the software for: 6-12 months ### "Excellent Resource To share your gift with the world " December 9, 2024 5.0 Positive and forward thinking. Looking forward to the success of our members experience Pros Easy to use and support is strong with always looking to improve Cons Learning about it to know what, as of know nothing Review Source WV Wiebe V. UX UI designer Online Media Used the software for: Less than 6 months ### "Great - But needs a huge design update" December 9, 2024 4.0 First of all let me tell you that I love Brilliant Directories. The onboarding and guidance was great. What I already noticed up front was the outdated design of the platform. Luckily the design can be changed so that was the plus for me to set it up on my own. But I would have given it five stars if it would have a decent out-of-the-box design. The outdated design is also not beneficial to the overall UX. If you're not bothered by design in general Brilliant Directories is a no-brainer. Pros What i love most is the onbaording. There's full guidance and great support Cons The design on the looks outdated on the front- and on the backend. Review Source DC Daphyne C. CEO Real Estate Used the software for: Less than 6 months ### "The Sauce in Community Building" December 10, 2024 5.0 Exceptional customer service overall very pleased Pros I Love the incredibly easy to implement User Interface, Sharp relevant and professional; templates and ability to upload thousands of relevant contacts Cons That I cant buy 100 more at this time. Great product Review Source DY Dexin Y. Founder Retail Used the software for: Less than 6 months ### "Great product for membership website" October 4, 2024 5.0 Pros Brilliant Directories offers an incredibly simple and user-friendly interface, enabling users to set up directory sites effortlessly without requiring advanced IT skills. This all-in-one platform includes essential tools for membership control, billing, SEO, content management, and email campaigns, making it an ideal solution for comprehensive site management. The platform provides customizable themes and templates to personalize the directory's appearance, alongside various monetization options such as paid memberships, listing charges, and advertising to enhance revenue streams. Brilliant Directories also boasts effective SEO tools for improved search engine visibility and built-in systems that facilitate easy management of subscriptions and finances, with integrations for PayPal and Stripe. Users benefit from top-notch tools to analyze user behavior and optimize site performance, supported by excellent customer service and a vibrant community for idea exchange and troubleshooting. Lastly, regular updates ensure the platform remains equipped with the latest features and improvements in a rapidly evolving digital landscape.Cons: What did you like least about Brilliant Directories?\* Cons Nothing so far. I will update review if something comes up. Review Source kT ken T. Owner Marketing and Advertising Used the software for: Less than 6 months ### "great solution to build directories" November 11, 2024 5.0 excellent. looking forwared to what all can be done with the platform Pros comprehensive and easy to use. tons of features Cons nothing so far! works as expected. no issues Review Source KW Ken W. Founder Accounting Used the software for: Less than 6 months ### "Turnkey membership portal" October 4, 2024 5.0 From the moment I signed up, I was impressed with the intuitive interface. The setup process was straightforward, guiding me step by step in creating a professional-looking site, all without the need for any coding knowledge. This is a true game-changer for those who may feel overwhelmed by technology but want to achieve a polished and functional website. The tool is a mature product. If you want a membership website up and running quickly, I highly recommend it to anyone. Along with CNAME, it is truly a great product, and you can’t beat the lifetime license pricing. Pros Customization. One of the standout features is its robust customization options. I can tailor my directory to match my brand’s aesthetic perfectly. The membership capabilities are outstanding. The tool offers excellent management functionalities that cater to my needs. With that said, don’t let the customization process turn you off. It is a plus! Cons Customization. For those who don't like to tinker too much, the ability to customize their site may sound daunting initially, but don't fret—you will get there. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.