# Brilliant Directories Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brilliant Directories the right Membership Management solution for you? Explore 803 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133173/Brilliant-Directories/reviews --- Brilliant Directories 4.8 (803) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Brilliant Directories Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DY Dexin Y FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Users benefit from top-notch tools to analyze user behavior and optimize site performance, supported by excellent customer service and a vibrant community for idea exchange and troubleshooting.“ October 4, 2024 Brian L ConsultantMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “This limitation can make it a bit challenging to narrow down the exact businesses I'm looking to target for my directory. While the themes are user-friendly and ready to use, the design elements and aesthetics may appear somewhat outdated.“ July 31, 2024 KA Krishna A ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform allows you to quickly create directories from a list and even generates location-based pages automatically, saving a lot of time and effort.“ December 8, 2024 NM Niko M CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “The thing I'm missing the most for my use case is a real multilanguage system where the end user can select the choose language that you want.“ October 16, 2024 DY Dexin Y FounderRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Brilliant Directories also boasts effective SEO tools for improved search engine visibility and built-in systems that facilitate easy management of subscriptions and finances, with integrations for PayPal and Stripe.“ October 4, 2024 SM Simba M DirectorInternet, Self-employedUsed the software for: Less than 6 months. “This is harder than my 1st day in a quantum physics class. If I was to be very nit-picky, I would say that the payment gateway options that can run natively are very limited for the African market.“ July 26, 2024 AU Amaete U CEOCommercial Real Estate, Self-employedUsed the software for: Less than 6 months. “The platform offers extensive customization, seamless integrations, and excellent customer support. Despite a learning curve for advanced features, the robust tools and regular updates make it a powerful solution for managing directories and member relationships.“ July 30, 2024 TH Tom H Tattoo ArtistArts and Crafts, Self-employedUsed the software for: Less than 6 months. “Form management and categories could do with better tutorials (maybe I haven’t found exactly what I needed)“ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 803 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gus R. Owner Marketing and Advertising Used the software for: Less than 6 months ### "a dream come true for online business" December 9, 2024 5.0 It has been a lifesaver, and beyond more than I could have bargained for. I needed to buy more for my projects and dreams. Pros As soon as I got into , I immediately had 80%+ of my membership site done. The ease of use and add-ons is ridiculously insane and worth the investment. It beats having to pay for multiple subsc riptions for Wordpress plugins. Cons If I could see a bit more modern and minimal looks of the sites aesthetic it would make it a dream come true. Lastly, the only learning curve was some of the language is different from what I used to on wordpress, but honestly, NO BIGGIE Switched from [LearnDash](https://www.capterra.com/p/130248/LearnDash/)[Elementor](https://www.capterra.com/p/169468/Elementor/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[WPForms](https://www.capterra.com/p/234945/WPForms/)[MemberPress](https://www.capterra.com/p/134534/MemberPress/) It is an all in one solution for all of these products Review Source LA Lourenço A. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "The ultimate LEGO for your business " April 28, 2025 5.0 I'm still on the learning curve testing it out if it can be or not a good fit and user friendly to use has a community platform, I have something to twerk like how to manage a decent community and that can be used in a way that my users can access it easily and with less learning curve as possible. Pros It's a full potential platform, not only for creating directories but also courses, community, blog and landing pages. I like the ability to customize, LEGO like which enables you to create anything in the context that this platform allows. I see also in a way that can be scalable starting with digital products then a blog then, community and directory. I like the documentation that allow you to find anything you want to create along a with a five star team that is always ready to help. This also give me trust that in the future this platforma will be even better because the team is actively trying to make this a better and better tool. Cons I guess is the learning curve, and I'm still managing to navigate on it to create a simple community and a blog, but this is nothing to do with BD but to the learning that must be done by me and that is innerent any platform of this kind. Some are easier I admit then others BD is so far a average learning curve. Although I'm seeing that once you start mastering the principles the rest is transversal to the all platform. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Reason for choosing Brilliant Directories I'm still on the testing process, seeing pros and cons. Review Source BS Bruce S. Owner Used the software for: ### "Overall Good but Functionally Lacking" June 25, 2015 3.0 I rated overall low because after a year and a half we still don't have full functionality. Our issue is with the built in Payment gateway. Though my present state of our directory I should have realized would be an issue because when I bought the directory Dennis had to invoice me through "PayPal" as the payment gateway would not process any of my cards, not once but twice. When we first bought it was monthly, then I bought the life time and each time my payment would not process through the directory payment gateway. Only though PayPal was I able to make payment. I had a number of potential members complain about the same. We had to stop taking membership. I brought this issue up to BD and they said they were looking into it. Then in December 2014 they announced integration of WHMCS into the directory. Here it is June 25th, 2015 still no WHMCS integration. I joined or bought BD in December 2013. I have thousands of dollars invested and cannot count the number of man hours invested. Only to be held up by the inability to take PayPal payments for membership. Customer service keeps telling me they are working on it and will notify me when implemented. In all fairness I believe BD has great potential but functionally can be lacking because, I believe, they have made it to good, if there is such a thing. Given we cannot get into the back end it is hard to evaluate, my IT person said WHMCS integration shouldn't be that complicated given all the other functions within the directory itself. He said setting up a PayPal gateway shouldn't be that complicated but because we are limited to access to the back end of the directory our hands are tied. I have said this before. Looking good and being good is two different things! This customer has had about enough of being told it's coming. Six months now! Review Source Response from Brilliant Directories June 26, 2015 Hi Bruce, Thank you for your message and your feedback. We always appreciate it. We are sorry for any frustration related to the payment processing aspect of the software. Because of great feedback like yours, our internal development team has dedicated July as "Payment Gateway Month" We know that not being able to connect your own gateway may have hindered your ability to grow even faster. We are going to spend the entire month of July completing the payment processing features of the software so that you and other partners can easily integrate your own payment processing provider. We want to make things right and thank you for sharing your experience here on Capterra. We will be sure to notify everyone with a company newsletter once the new payment processing features are working so that you may connect your own payment gateway to your directory. Thank you again and we wish you great success with your directory website. Thank you. Warm regards, Brilliant Directories MA Marco A. Director Construction Used the software for: Less than 6 months ### "Very Comprehensive and with time easy to use interface" April 28, 2025 5.0 It’s definitely a learning curve as everything in life but I love that you would deal with the headache of other methods building directories like Wordpress which I tried for many years and it was just a headache, can not believe why took me so long to find BD. Pros At first it’s intimidating for no developer person but I really love that they provide with lots of tutorials and constant webinars, that really make it easy to follow Cons I would love to see the new design / front end themes capabilities that they said it’s coming along now that the rest of the back end it’s pretty robust Switched from [ListingProWP](https://www.capterra.com/p/176949/ListingProWP/) More automated interface and not having Wordpress plug ins issues Review Source VM Vicki M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "My Experience With Brilliant Directories" December 19, 2024 5.0 Their are so many levels of active, prompt, and caring support. From the BD bot in the site, to the FB community, to the support ticket staff. The staff are always so polite, positive, thorough, and complete in their response and remedy of support tickets. They make sure that your answers get resolved. I have not ever had this high level of support before from any other business and I have worked online with many online businesses (software/website developers) since 2008. The founder really cares about this success and functions of his directory with his buyers/customers- he is 100% active answering questions and always looking for ways to expand and improve with the needs of his customers. \[sensitive content hidden\] is always present and very hands on in helping his customers! Pros Everything! They are ahead of the game and have thought of what I needed for my Directory, before I even realized that I needed the feature..as they had already taken care of including the features in the many directions & levels I wish to take my site. They have included so many features and abilities to edit the site to my specifications, that hiring a developer to customize is usually not necessary. Their website is so robust, can handle all of these manipulations- I've worked with many websites and BD is far the strongest. The esthetics is beautiful and comes with wide variety of options/color palettes. I found myself on 1st page after setting up in a few days- the SEO setup is amazing with BD. Cons Absolutely nothing that I can honestly think of Switched from [Envato](https://www.capterra.com/p/241830/Envato-Elements/) I have seen one other directory that was popular and it did not have near as many options as BD. The other was over 10 years ago and no longer in business Review Source SS Sistah S. President Entertainment Used the software for: 1-2 years ### "The Staple Tool For The Foundation of My Businesses" December 8, 2024 5.0 Using is one of the best decisions I've made. It's so good that I own three Directories! It's now a part of my business foundation. So, whenever I consider a different component or brand for my business, it's my first stop. Pros I love how sleek it looks after launching the software. Cons The learning curve is not as simple as it sounds, and some things require a developer to maneuver the designs. Alternatives considered [Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Brilliant Directories BD has a lot of options versus the others that weren't quite as developed. Switched from [WishList Member](https://www.capterra.com/p/102568/WishList-Member/)[ARMember](https://www.capterra.com/p/214848/ARMember/) They are not advanced enough, and they lack attention to detail when it comes to the customers' journeys. Review Source OK Ola K. Volunteer Civic & Social Organization Used the software for: Less than 6 months ### "Great tool for sororities and fraternities" December 13, 2024 5.0 My overall experience customizing the tool to make it our own has been great. I haven't needed support because the documentation is top-notch. I look forward to sharing this fantastic tool with our members. Pros First, the team is fantastic and responsive. Second, my organization has been looking for a way to manage our membership data and payments. This product goes above and beyond what we wanted in a membership management solution! The ability to look each other up, have our calendars at our fingertips, simplify online payments for different membership types, and apply our branding to all of it is fantastic! The more I dig in to customize our site, the more I like this as our one-stop shop. Wait! And it's affordable!!! Cons Finding where to customize things can be a bit complicated. I would also love it if there were a place to store our brand colors and fonts and have those choices appear in the appropriate pickers. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing Brilliant Directories After researching the other products, I found that had more options for less. It was also on sale for Black Friday on AppSumo. Review Source VR Verified Reviewer Managing member Retail Used the software for: Less than 6 months ### "Brilliant Directories for the win!" December 26, 2024 5.0 So far, it has been great. I look forward to even more improvements. Pros The robust suite of tools to address nearly every situation imaginable Cons No complaints as yet...support is very responsive if you have a question. Alternatives considered [eDirectory](https://www.capterra.com/p/149786/eDirectory/) Reason for choosing Brilliant Directories App Sumo deal made is very affordable and several YT tutorials made it understandable. Review Source Danny T. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Quite impressive, solid and feature rich application" October 4, 2024 4.0 We are still in the application's development phase. Still, we are pretty impressed. It is a comprehensive and solid application that integrates well without many issues you would experience, even with the big players. Many of its features work out of the box by simply adding your keys and configuration. If things continue the way we currently experienced our onboarding and work, we look forward to seeing how fruitful it can be. Pros We just started working with the application, but what attracted us was that it is very feature-rich, especially on the development side. The API, Zapier, and Webhook integration, plus the ability to customize, are important. In addition, it seems to have completed much of the heavy lifting, so you can focus on customization over development, which is a definite plus. It has the majority of important functionality integrated, which allowed us to choose it over using some of the other applications in which we had to invest more development time and effort. Cons We are still exploring and haven't found many negative points yet. Besides the development aspect, there is not much documentation around the scripting capabilities that allow us to use some of the classes or pull from the system, but it could be that we don't know where it lives yet. Video capabilities could improve, but this may be on the roadmap, and the application does quite a few things well. We are a development agency, so we are very familiar with many applications in the industry. Many of the features and functionality are familiar, so moving around is not an issue, unlike someone who may not have that experience. But at the moment, we haven't found too many bad points worth outlining, and we want to resolve them first before putting them under the application limitation. Switched from [BuddyPress](https://www.capterra.com/p/129371/BuddyPress/)[JomSocial](https://www.capterra.com/p/129355/JomSocial/) It requires a lot of development and set up as well management on our end. We chose to try BD because it was very streamlined and allowed us to focus more so on the business over the development Review Source Jay H. Founder Entertainment Used the software for: Less than 6 months ### "Brilliant Directories is truely Brilliant" October 4, 2024 5.0 It was very easy to set up, I had my site up and runing in no time. It has been a great experience. Pros What I like the the most about is the ease of use as well as the speed of the loading times Cons I honestly have not found anything yet! It has been a great experience. Alternatives considered [uuki](https://www.capterra.com/p/239148/uuki/) Reason for choosing Brilliant Directories Was more fit for the task and Uuki has terrible customer support Review Source JG Jamie G. Founder Public Relations and Communications Used the software for: Less than 6 months ### "Much easier to use than Wordpress to build a directory site." December 8, 2024 5.0 I've been very happy using and will definitely is it again if I need to make a new site. Pros I've previously created directory sites with Wordpress but it was so much easier using . It lets you make a great looking directory site very easily. Cons Up to now I've not had any issues at all. The backend is easy to navigate and there is lots of training videos. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) looked to be much easier to manager Review Source KI Krasimir I. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Love this tool, huge safe time" October 4, 2024 5.0 With my friend, we were thinking about how to set up a site for a directory project that we had in mind... and bam, we came across this tool with this bunch of features that I didn't even imagine being able to integrate into our site. Pros The fact of being able to launch a directory site in a few hours Cons Nothing for the moment, I may have to see how things are going with billing etc. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Because it is a complete solution, everything is ready to jump into business without wasting time and money. Review Source HS Herman S. CEO Education Management Used the software for: Less than 6 months ### "A Powerful and Well-Supported Tool for Building and Monetizing Online Directories" April 28, 2025 5.0 I have been using the tool for a short time, but I keep finding more features that are very useful. It is clear that it is a very mature tool, where a lot of work has been done on both the technical side and the related business side. My plan has been to create a free public directory and then monetize it through advertising and donations, and the tool has supported all of this easily. Also, if I had wanted to start, for example, by charging businesses directly, I could have done that very easily because the tool has those features integrated. It has so many options that I don't even know how to use them, but I started with the basics, and over time I will integrate new functionalities as I need them. Pros What I like most about is that I have a team that is constantly supporting my activities: there are regular webinars to clarify doubts and show new features, there is very good documentation, and the technical support team is always willing to help. The team is constantly creating resources that make it easier for us to build our sites and turn them into a truly profitable business. Cons At the beginning, it has a somewhat steep learning curve, although by following the various video tutorials and documentation available in the tool itself and on the website, as well as using the support chat, the time is reduced. Review Source KD Kwasi D. President Telecommunications Used the software for: Less than 6 months ### "Wow what can't you do with Brilliant Directories!" May 11, 2025 5.0 Great! The customer service seems to be helpful. I've been receiving some newsletter and usually newsletters are junk to me but not from which I was surprised. Pros I love how I can start a website with businesses already on the website and those businesses can also claim their pages. Cons There so much to do with that I would never run out of ideas. I do however want to see more video tutorials about what more it can be used for. Review Source KD Kershtin D. Accountant Accounting Used the software for: 2+ years ### "I would definitely recommend this tool!" December 11, 2024 5.0 Pretty good! I have been with for a few years now and their support is really responsive and prompt, and once you get used to navigation it's a breeze. Pros I love how elaborate or simple you can make your directory. They set a lot of things up for you as examples, which is really helpful in getting started. The payment process for memberships is very easy, the only thing you have to worry about is having a collections process in place for failed payments. Cons I think the platform could be a little more user friendly, sometimes it takes a while to find the exact location you need to go to, to change a specific term on a label. An automated collections process would also be helpful, but all in all it's a pretty good platform. Review Source LW Lee W. CEO Publishing Used the software for: Less than 6 months ### "Brilliant Directories Delivers as Promised" May 6, 2025 5.0 Account setup was super easy. Learning how to use the platform wasn’t as difficult as some others I use. In my opinion, this will be my go to platform. Pros BD is an amazing platform. The process it takes you use are seamless and very user-friendly. One of the top platforms I use for my business. Cons Based on what I use it for, there are no cons at the moment, but if I encounter any I will update my review. I believe in total transparency. Review Source WB Wes B. Ceo Real Estate Used the software for: 6-12 months ### "Love it and excited for my business " December 7, 2024 5.0 Perfect. I am excited for my business growth and it has everything to do with Pros I like how easy it is. has made it so easy to manage and grow our local business network. The tools are simple to use, customizable, and save us tons of time. It’s been a great way to build real connections and add value to our community. Cons Haven’t come across anything yet. I’m sure I’ll find something :) Review Source PA Prince A. Owner, COO Internet Used the software for: Less than 6 months ### "Why Brilliant Directories stands out" December 28, 2024 5.0 My experience has been great! The community is fantastic, especially the Facebook group. The admins are incredibly proactive, answering questions and providing help quickly. It’s awesome to see such a supportive and engaged community backing the platform. Pros I absolutely love that is constantly innovating and improving their platform. Their recent integration with GoHighLevel is a game-changer, and the upcoming WordPress integration is exciting because it will offer full customization. It’s clear they’re dedicated to serving the membership niche, and their focus on continual innovation really sets them apart. Cons As someone with a design background, I feel their branding and visuals could use a bit of a facelift. It’s not a deal-breaker by any means, but I do think an updated look could elevate the overall experience. Review Source KA Krishna A. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Best Directories SaaS" December 8, 2024 5.0 I’m loving how easy it is to set up and get started. The platform allows you to quickly create directories from a list and even generates location-based pages automatically, saving a lot of time and effort. It’s intuitive, efficient, and packed with features that make managing a directory business seamless. Pros is a great platform with all the essential directory functionalities to get your business started. It’s user-friendly, customizable, and packed with tools like SEO, payment processing, and membership management, making it easy to launch and manage your directory site Cons None, can;t find any. May be have more theme option for a guy like me who likes to change the theme time to time Review Source KC Kevin C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Dream it and build it" December 9, 2024 5.0 Very good experience. the overall design and features makes it very powerful. Pros The flexibility of the system is amazing. If you can dream it most likely there is a way to do it in BD. Cons It is so flexible that at times it can seem a bit overwhelming but if you watch some of the videos and understand anything you do wrong can be undone you can do it. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/)[Ideal Directories](https://www.capterra.com/p/200229/Ideal-Directories/) Reason for choosing Brilliant Directories Good reviews and a lot training available. Review Source RG Roman G. Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Very solid directory website solution for no-coders " December 7, 2024 5.0 So far I have had a great experience beginning to build my directory. Support seems pretty solid and the app seems to be improving regularly. Pros I like that the quality and customization options are high, but skill required to implement is quite low. Cons So many options... its possible to have some paralysis by analysis. If you want to be perfect and use EVERY feature, it can take a lot of time. Review Source WL Wayne L. CEO Writing and Editing Used the software for: Less than 6 months ### "So far so good!" December 16, 2024 5.0 So far so good! Overall, I think the platform is a good fit and works effectively for the website we are building. Pros I liked that they had a feature allowing us to reach out to potential leads to claim their listings and have them added to our website. Cons Hopefully, they will provide more flexibility in designing the website. Review Source DY Dexin Y. Founder Retail Used the software for: Less than 6 months ### "Great product for membership website" October 4, 2024 5.0 Pros offers an incredibly simple and user-friendly interface, enabling users to set up directory sites effortlessly without requiring advanced IT skills. This all-in-one platform includes essential tools for membership control, billing, SEO, content management, and email campaigns, making it an ideal solution for comprehensive site management. The platform provides customizable themes and templates to personalize the directory's appearance, alongside various monetization options such as paid memberships, listing charges, and advertising to enhance revenue streams. Brilliant Directories also boasts effective SEO tools for improved search engine visibility and built-in systems that facilitate easy management of subscriptions and finances, with integrations for PayPal and Stripe. Users benefit from top-notch tools to analyze user behavior and optimize site performance, supported by excellent customer service and a vibrant community for idea exchange and troubleshooting. Lastly, regular updates ensure the platform remains equipped with the latest features and improvements in a rapidly evolving digital landscape.Cons: What did you like least about Brilliant Directories?\* Cons Nothing so far. I will update review if something comes up. Review Source TH Tom H. Tattoo Artist Arts and Crafts Used the software for: Less than 6 months ### "Don’t miss out on this! " December 11, 2024 5.0 Bit of a learning curve but good resources to help get through. Currently refining what I need to include but excited to get it off the ground Pros So many features all ready for you to get set up fast. Great customisation and something for every need Cons Some of the plug ins should be free like advanced category filtering and limiting albums/pictures. Form management and categories could do with better tutorials (maybe I haven’t found exactly what I needed) Review Source VR Verified Reviewer Consultant E-Learning Used the software for: Less than 6 months ### "Very good project..." December 20, 2024 5.0 Good Support, good structure, many options. Pros The Documentation. Many Videos to every Aspect of the project. Cons Had Difficulties by registration of the domain. 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