Who Uses This Software?

GetFeedback is for businesses that want to measure customer satisfaction, manage client experience, and maintain employee engagement -- all while ensuring a seamless, on-brand experience.


Average Ratings

27 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • GetFeedback
  • www.getfeedback.com
  • Founded 2013
  • United States

About GetFeedback

Easily collect meaningful customer feedback with beautiful, mobile-friendly surveys that you can build in minutes. Intuitive dashboards and reports help you understand your results at a glance and communicate them to your team. Advanced users can take advantage of survey logic, embedding survey questions in email, and Salesforce-driven survey triggers based on customer activity.


GetFeedback Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

GetFeedback Reviews Recently Reviewed!

GetFeedback has completely transformed my workflow for my small business!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I cannot say enough about GetFeedback. I recommend it to fellow photographers everywhere I go. I use GetFeedback to send a wedding day questionnaire to my brides to be and they love it almost as much as I do. The platform is extremely easy to navigate and use, and very up to date. Your feedback forms can be designed to fit your brand. The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile. Seriously GetFeedback will make your business look as pro as you feel!

Great survey tool

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GetFeedback makes creating survey's fun and interactive. The Salesforce integration is excellent. The design of the survey's make the end user experience much more positive where receive more responses than a traditional survey.

Creating and capturing survey results has never been easier

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Both the creation of the survey and the capturing of results along with integration to store the results in a system of choice like CRM, ERP etc. is very intuitive.
Making use of the survey data is all that matters as pre-built connectors make integration with any Business system very easy. Even Business users can set it up and there is no need to get IT involved.

great product

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product. Integrates perfectly with salesforce.com. A must have for my sales and marketing team.

Fast actions

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: its fast and provid you with everything you need. give great and useable advise.

Cons: that you cant choose the language

Overall: i use getfeedback for many advisors across a the network and the usability, service, and response times are fantastic! best network ever

Recommendations to other buyers: make a section to choose language or to translate the given advise.

Crackingly good

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As intuitive to config as you could ever hope.

gorgeous to look at.

and fast, pragmatic support.

Great Product, Great Service = Satisfied Customer

Mar 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Get Feedback allowed us to make great looking surveys that are easy to disburse and map directly to Salesforce fields. What a time saver! Their staff have been very helpful and are great at following up to ensure your success.

Awesome Awesome Product. Awesome Customer Service.

Feb 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is hand's down the best tool for surveys. It is incredibly easy to use and even more important, incredibly easy for customers to complete. The surveys work almost magically on each device. They're customer service is outstanding. I cannot recommend this product enough!

quick, personal service

Feb 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use getfeedback for many advisors across a global network and the usability, service, and response times are fantastic!

support

Jan 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We ran into problems setting up an account and the staff went above and beyond to help us sort it out, even when it turned out the problem was all at our end. I look forward to many years of a happy working relationship with GetFeedback. Thanks so much!

GetFeedback

Jan 23, 2016
4/5
Overall

Comments: Creating questionnaire relatively easy, straightforward. Have been having trouble getting back into the app for editing, sending the questionnaire to respondents..

Pros: Easy to create good-looking questionnaires, templates. There's a mode for limited free use. There's a way to track responses using e-mail or other identifiers of each respondent. Tech support seems to be trying to be helpful.

Cons: No instant messaging/chat with tech support. Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.

Easy

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pretty easy and nice simple designs. I can't wait to use this tool all the time.

Very Responsive Customer Service

Jan 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: What ever customer service model GetFeedback is using should be the model for all organizations. I am blown away by the responsiveness of their HELP desk. I just created my first survey in GetFeedback and had a number of questions I needed answers for. Using the link on their help page, I submitted my question and every time I received a very useful response within 15 minutes of my request. The product is good but the customer service from representatives like Kimberly Powell is what will keep me coming back.

By far the best survey tool I've seen

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very flexible in layout design and customization.
Easy to use.
Works well with many other softwares/apps including SFDC.
Videos and instruction manuals are easy to follow and very helpful.
Great customer service as well, quick response time.

Works like it should

Jan 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Intuitive to set up and easy for our users. And the Salesforce Integration works seamlessly. Amazing.

Quick response during Christmas week

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Leah was back to me with a response to solve my issue within a couple of hours - even during Christmas week. Love it!

Most beautiful and fun survey-software out there

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I do not really too much to say, but I am just very pleased with the customer service and first and foremost the beautiful product. I LOVE the design of the surveys! I would prefer, if the summary report, could look more like a dashboard. It is kind of annoying to scroll between each section, in order to view the responses (I know you can just download an Excel-file or a .csv-file, but it's just not that pretty).

Good

Dec 15, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The interface is good and almost similar to most others.

Super user friendly

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
The data analytics are really slick and sharing the summary of responses has a very easy to read format.
We recently linked GetFeedback with Salesforce, it was very simple to map to a custom object offering us the ability to consolidate data from multiple surveys!
I wish the sharing function allowed for multiple owners of one survey so it would be easier to collaborate with team members when creating new surveys.

These surveys are making our company look great!

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The GetFeedback surveys we have been sending to our customers have been getting rave reviews. Everyone loves the way they look.

Sending these surveys have helped us get some great feedback from our customers, and the look and feel of them makes us feel like we are delivering a modern user experience to our customers.

I highly recommend checking these out if you send surveys.

Awesome Tool!

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product is great. I've used numerous survey tools over the years and GetFeedback is far and away the best. It is the simplest to use, looks incredible on mobile, and is easily branded with company standards. We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow. Every time my team or I have needed support, the response time was incredibly fast and solved out issue within one response. I wish more companies were like GetFeedback!

Pros: The integration with salesforce, the beautiful look and feel.

Cons: More question logic would be nice

Easy to use, great looking online survey product

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use this online survey product to get feedback on how our support team is doing handling cases. The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.

It just works...

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's really simple. I can quickly create awesome looking surveys that don't embarrass me or my company. All mobile-ready and aligned to our branding. Other tools I've used are clunky and look absolutely awful - this feels like modern survey software, for me as a user, and for our audience consuming the surveys.

Pros: - Really darn simple and easy to use - Gorgeous design - Higher response rate do to UI and mobile-optimzation over other services I've tried

Cons: More integrations would always be nice though key ones are already there (like Salesforce, etc).

Great looking surveys and nice Salesforce integration

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: GetFeedback makes it really easy to create nice looking surveys and get the info into Salesforce. This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts.

Hands down - just get it.

Mar 05, 2014
5/5
Overall

Comments: We've used multiple apps to handle surveys and our website feedback, always leaving something to be desired, whether it was a Salesforce.com CRM integration snag, or visually designing the survey itself to look somewhat close to our brand visual standards. GetFeedback in it's elegant simplicity solves these issues for us and we actually find ourselves implementing faster and our users have a great experience. The responsive design baked in is ridiculous. Don't discount this review because of the 5 stars or the positive slant, there are few apps that deliver on a focused requirement like GetFeedback does. Just watch their customer videos, they speak for themselves.

Pros: Ease of use, responsive design built-in, SFDC integration works, visual approach to survey is unmatched.

Cons: Still new and some more technical/robust survey requirements may not be possible yet, but it seems like that's constantly changing. One new feature that we needed is launching in a week! Seriously.

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support
5 / 5
Value for Money